Vertuo Next Machine Support
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- Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.
- Factory reset the machine (refer to the machine assistance page for instructions).
- Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.
- Go to your phone Bluetooth settings and unpair the machine if present. (Click here for iOS instructions or here for Android instructions.)
- Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
- Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
- Place your smart device directly on top of the machine with no obstructions.
- Launch the Nespresso App, and attempt pairing again.
- Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.
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The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:
- Open and close machine head.
- Leave the lever in the unlocked position.
- Press and release the button to turn the machine ON, and wait for a steady white light.
- Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
- Now you can pair the machine again.
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- Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
- Make sure the Wi-Fi signal is strong.
- Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
- The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
- If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
- If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
- Once your Wi-Fi network is located, select it and enter your password and tap connect.
- Once the connection is successful, select OK.
- Under Connectivity the machine should say “Connected."
TIP: For a better connection with a dual band router, use the 2.4 GHz network, commonly identified with a 24G, 2.4 or 24 added to the end of the network name. For example, MyHomeNetwork2.4. For further assistance troubleshooting your dual band router, click here.
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The best way to quickly troubleshoot your machine alerts is via the Nespresso App. See our Machine Assistance page for pairing assistance. Once your machine is connected to the Wifi, your phone will automatically receive notifications about what to do when an issue occurs.
Here are the most common alerts:
- Unlocked machine: Your machine will not run if not properly closed. Make sure when locking it, to push the lever all the way to the left until it clicks.
- Empty water tank: Make sure the water tank has enough water before starting brewing.
- Eject previous capsule: For quality purposes, Vertuo Next will always require you to eject the previous capsule before brewing the next cup. If you simply wish to top up your coffee, you can do so by pushing the coffee button a second time within 30 seconds after brew.
- Blocked brew unit: The upper part of the brew unit that punctures the capsules may be blocked. Open the head of the machine and carefully try to spin the top round area to make sure it moves in both directions. Once moving, try brewing again.
- Capsule not recognized: Perform a cleaning procedure twice to ensure that there is no residue in the capsule recognition. See this video for cleaning instructions.
- Electronic error: Restart the machine by disconnecting the power cord from the outlet and plug back after 10 seconds. If problem persists, perform factory reset. See our Machine Assistance page for factory reset instructions.
- Descale needed: For optimal performance, your machine must be descaled every 3 months. See this video for descaling instructions.
If problem persists, please contact our toll-free number, 800-562-1465, so we can better assist.
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Firmware update: If you recently connected your machine to the Nespresso App, it might be going through a firmware update. Restart the machine by disconnecting the power cord from the outlet. After 10 seconds, plug the machine back and wait 3 minutes until the light becomes steady.
If problem persists, please contact our toll-free number, 800-562-1465, so we can better assist.
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Please refer to our complete machine use and troubleshooting information here.
Did this answer your question?Click yes to return to the FAQ. Click no to ask a question to the customer care.