Top 5 FAQ
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If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
For the Essenza and Le Cube machine, simply lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.
CitiZ, Pixie, and Lattissima owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For owners of machines with steam arms (D290 Concept), it is best to activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.
To get technical assistance for your machine, click here, choose the model and find step-by-step instructions and simple guides to help you get the most out of your machine:
-Guide to solve problems
Begin with your machine turned on, warmed up and without a capsule in the chamber. Place a cup under the spout, then press and hold the cup button you would like to program. Water will begin to flow. Release the cup button when the cup has been filled to your desired level. The machine will produce the same pour next time the button is pressed.
When brewing an espresso capsule it is not recommended to run more than 1.35 oz/40 ml through any one capsule as this will result in negative (bitter) aromas in the cup, known as "over extraction". If you are interested in a larger cup of coffee but not necessarily a stronger one, we encourage you to try an "americano", which is an espresso shot with hot water added (eject the capsule and brew a "blank" shot).
Furthermore, you may try our lungos range. Lungo, which translates to "long" in Italian, refers to a style of espresso which is larger than the traditional 1.35 oz/40 ml size. Our 4 lungo capsules contain 20-25% more ground coffee. You can thus brew a taller cup of espresso with a single capsule. A traditional lungo is poured to 3.75 oz/110 ml. Lungos are also recommended if you are looking for a more substantial amount of coffee.
It is normal for water to collect in a machine’s drip tray and capsule container during brewing.
Brewing a taller cup of coffee or multiple cups in a short period of time will fill the tray quicker. You will also find a higher quantity of water accumulate when the pump is activated without a capsule in the chamber.