Frequently asked questions

To get technical assistance for your machine, click here, choose the model and find step-by-step instructions and simple guides to help you get the most out of your machine:

-User manuals

-Operating guides

-Tutorial videos

-Guide to solve problems

-Technical specifications

To restore the factory settings, click here, choose the model of your machine and follow the steps indicated in the Instruction Guide.

It is normal for water to collect in a machine’s drip tray and capsule container during brewing. 

Brewing a taller cup of coffee or multiple cups in a short period of time will fill the tray quicker. You will also find a higher quantity of water accumulate when the pump is activated without a capsule in the chamber. 

Begin with your machine turned on, warmed up and without a capsule in the chamber.  Place a cup under the spout, then press and hold the cup button you would like to program.  Water will begin to flow.  Release the cup button when the cup has been filled to your desired level. The machine will produce the same pour next time the button is pressed.

When brewing an espresso capsule it is not recommended to run more than 1.35 oz/40 ml through any one capsule as this will result in negative (bitter) aromas in the cup, known as "over extraction".  If you are interested in a larger cup of coffee but not necessarily a stronger one, we encourage you to try an "americano", which is an espresso shot with hot water added (eject the capsule and brew a "blank" shot).

Furthermore, you may try our lungos range.  Lungo, which translates to "long" in Italian, refers to a style of espresso which is larger than the traditional 1.35 oz/40 ml size. Our 4 lungo capsules contain 20-25% more ground coffee. You can thus brew a taller cup of espresso with a single capsule. A traditional lungo is poured to 3.75 oz/110 ml.  Lungos are also recommended if you are looking for a more substantial amount of coffee.

Please click here for information on Nespresso’s Limited Warranty:
Nespresso warrants their product against defects in materials and workmanship for the following warranty period, which varies according to the country of purchase. The warranty period commences on the date of purchase and Nespresso may require presentation of the original proof of purchase to ascertain that date.

During the warranty period, Nespresso will either repair or replace, at its option, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.

Our Limited Warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, unauthorized product alteration, fire, lightning, flood or other external causes.

This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.

Please note: If a Nespresso machine is used outside the region for which it was intended, the one-year warranty is immediately voided.

The Nespresso machine range is specifically designed to meet precise power regulations for each geographical region. The machines sold for Argentina operate on 220V, 60Hz, A.C. only.

When using a machine with these specifications in another country, or vise versa, there is no guarantee that it will operate properly.  Machines can be irreparably damaged when used in foreign countries.

Repairs or power conversions cannot be performed on machines purchased in a foreign market.

Nespresso discourages the use of adapters and / or transformers of energy with our machines as we can not guarantee the proper functioning of our products with them.

To get technical assistance for your Aeroccino click here, I chose the model and find step by step instructions and simple guides to help you get the most out of this accessory:

-User manuals

-Operating guides

-Tutorial videos

-Guide to solve problems

-Technical specifications

Para una espuma de leche óptima, usa leche entera o parcialmente descremada a temperatura refrigerada, entre 4-6°C. Toda la leche con proteína animal nos ofrece una espuma de calidad en tu Aeroccino, considerando que el alimento debe pasar por el proceso UHT. Te recomendamos que no uses leches enriquecidas, leche en polvo o bien saborizadas y alimentos densos.  

Se puede usar también leche con proteína vegetales, como almendra, arroz, etc. Pues las mismas pasan por el proceso UHT que es bien acepto en accesorio Aeroccino.

Tené en cuenta que tanto el cacao en polvo, azúcar, jarabes, así como otros aditivos no debieran ser agregados directamente en el Aeroccino ya que esto puede dañar la superficie interna durante la preparación.

- For orders trough Nespresso Club:

Deliver to AMBA or Rosario it would be between 24 to 48 hs on weekdays.

Deliver to rest of the country it would be between 24 to 96 hs on weekdays.

The delivery fees are:

• Standard Delivery to AMBA: $ 110 
• Standard Delivery to Rosario: $160
• Schedule Delivery: $150**
• Rest of the Country: $ 160

Free shipping with 100 capsules or more (10 sleeves)

Entering your online orders before 5 pm, Monday to Friday. If this is your first order, it would be after a phone confirmation of your membership.

**Scheduling only available for AMBA (Zip codes between 1000 to 1899).

For purchases in Tierra del Fuego we have enabled our telephone line. You can place your orders for coffee, machines and accessories by calling 0800 999 0392 from Monday to Friday from 8:00 a.m. to 9:00 p.m., and Saturdays, Sundays and holidays from 9:00 a.m. to 9:00 p.m.

Nespresso foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique espresso blends to our members worldwide. 

At this time, we do not have any plans to add tea or hot chocolate related capsules to our Grands Crus selection.  We do offer Limited Edition and flavored Variation espressos throughout the year.

Nespresso te ofrece envío gratis a partir de 50 cápsulas

If you find something is missing, damaged or doesn’t belong in your delivered order, please contact us as soon as possible via Whatsapp so that we may process any necessary corrections.

We are committed to providing our members with a perfect delivery every time. 

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionised the way millions of people enjoy their espresso coffee.

The Nespresso system involves the interaction of the original Nespresso capsules with their exclusive machines and a wide range of accessories and services.

This system is designed to ensure the consistent quality that has made Nespresso the reference in the portioned coffee sector and one of the fastest growing global food and beverage brands.

f you already received the Confirmation of your purchase:

1)Enter www.nespresso.com/ar

2)Click on TRACK YOUR ORDER

3)Fill in with the number of your order

You can find it on the Purchase Confirmation e-mail or entering to My Account/My orders

4)You are ready to track you order!

Nespresso offers free shipping with the purchase of machines, through all the country.

By phone or online, if you purchase 150 capsules or more, you'll have free shipping.

Our coffee experts select only the highest quality beans from the finest coffee producing regions in the world.

Due to our strict coffee selection process and our sourcing based on selected terroirs, we estimate that only 1-2% of the coffee grown worldwide complies with our specific flavor and aroma profiles, and with the quality requirements .

Throughout the year, Nespresso coffee experts and their coffee supplier partners ensure these high quality standards by actively seeking those coffees grown in farming communities in the main coffee producing areas of the world. These are often remote regions, where the combination of altitude, climate and rich soil produces the distinctive flavors, aromas and complex character that make up Nespresso coffees.

Find out more information about the quality of Nespresso coffees by clicking here.

The coffees used by Nespresso are sourced primarily from eleven countries for our permanent range: Brazil, Colombia, Costa Rica, Guatemala, Mexico, Nicaragua, Kenya, Ethiopia, India, Peru and Indonesia.

Nespresso removes over 99.9% of the caffeine from green coffee by using water as solvent.  This is known as the Swiss Water^® Process of decaffeination.  Green coffee grains are soaked in hot water in order to dissolve the caffeine. The decaffeinated beans are then dried while active carbon is used to absorb the caffeine from the water.  The dried beans are soaked again in the water now free of caffeine. This process is repeated until the beans are 99.9% caffeine free. Finally, the green coffee beans are dried, roasted and then ground.

The residual caffeine content in Nespresso decaffeinated blends is below 0.1%, in accordance with all regulatory requirements.  Nespresso currently offers three varieties of decaffeinated coffee (Vivalto Lungo Decaffeinato, Volluto Decaffeinato, Ristretto Decaffeinato and Arpeggio Decaffeinato). The water extraction process maintains the aromas and flavors of the bean. The decaffeinated Nespresso varieties undergo the same quality controls applied to all Nespresso Grands Crus blends.

The caffeine content per brewed espresso capsule will vary between approximately 55 and 65 mg. The lungo blends contain 20% more coffee per capsule; therefore, they have slightly higher caffeine content, about 77-89 mg.

This variation depends mainly on the green coffee (Arabica vs. Robusta), the degree of roasting and to a lesser extent, the coffee origin.  Our decaffeinated blends contain roughly 0.005 mg of caffeine. There is no correlation between the assigned "intensity" and caffeine content.

•  
  • Espresso (40 ml/1.35 oz) --> around 55-65 mg of caffeine
  • Lungo (110 ml/ 3.75 oz) --> around 77-89 mg of caffeine
  • Espresso decaffeinato (40 ml/1.35 oz)  --> less than 0.005 mg of caffeine
  • Lungo decaffeinato (110 ml/ 3.75 oz) --> less than 0.008 mg of caffeine

The Nespresso Coffees, as well as the Limited Editions and the Variations, do not contain any allergens, including but not limited to gluten, lactose or nuts.

The 24 Nespresso Coffees blends are purely composed of 100% coffee, and hermetically sealed to prevent exposure to air and moisture, further protecting them from any contamination. Any references to "malt", “milk”, or “cocoa” notes are components of the aromatic profile (naturally occurring within the bean) and do not suggest  their physical presence in the capsule. 

The Variations are 100% allergen free. Based on our intensity 6 Coffee, Livanto, the Variations are exquisitely crafted with naturally extracted ingredients, with no added sugars or preservatives.

In order to request information about our Professional Line of machines, you can contact us at Nespresso Club:

> 0800 999 0394

Business hours:
Monday to Friday from 8 am to 9 pm
Weekends from 9 am to 9 pm

Our specialists will answer your questions and take your orders.

These two milk frothing devices are very similar, with the ability to achieve the same results for hot or frothed milk.  Additionally, they can both prepare cold froth for iced cappuccinos.

The Aeroccino+ is chrome plated and conveniently features a handle, while the Aeroccino3 has a modern ribbed look, no handle, and is available in 3 colors.  The lid on the Aeroccino+ contains a storage area for your extra whisk while the Aeroccino3 base, along with a power switch, has whisk storage space.  The Aeroccino3 whisks have an extended handle for easy removal. The differences in volume are as follows:

Aeroccino+
Milk froth maximum capacity: 4.4 oz/130 ml
Hot milk maximum capacity: 8.5 oz/ 250 ml  

Aeroccino 3
Milk froth maximum capacity: 4.4 oz/130 ml
Hot milk maximum capacity: 8.12 oz/ 240 ml

You can place your orders in the following link:

https://www.nespresso.com/ar/es/

We ship throughout the country through Correo Andreani. The minimum order quantity is 5 sleeves (50 capsules) or a multiple. By buying 10 sleeves (100 capsules) you'll have free shipping.

Orders can be paid with American Express, Visa, Mastercard.

Or You can place your orders by calling Nespresso Club:

> 0800 999 0392

Business hours:
Monday to Friday from 8.00 am to 9.00 pm
Saturdays and Sundays from 9.00 am to 9.00 pm

We ship throughout the country through Correo Andreani. The minimum order quantity is 5 sleeves (50 capsules) or a multiple. 

Orders can be paid for with American Express, Visa, Mastercard or Diners credit cards, bank transfers. 

Please ask about delivery times according to destination.               

In person, you can purchase them at our Boutiques.

You may change your primary email address when logged into your Nespresso Club account online.  On the capsule order screen, click the >My Account and then >My E-mail Addresses tabs to make the necessary changes. 

Moreover, you may provide us with your new email address by email or phone and we can process your request.

You may modify any of your Nespresso Club account details, including billing and delivery addresses, by logging into your account online. 

On the capsule order page, click the >My Account tab and then >My Addresses. You can add, delete or modify existing addresses here.

You may update your Nespresso Club account password when logged into your account online. From the capsule order page, click >My Account and then >My Password tab.

Please, note that the password must contain at least:

-8 characters
-1 number
-1 uppercase letter

Your password may be reset by following this link. Using your email address and membership number, you can set a new password to immediately access your account online.

If you do not yet have a member number, select Option 2 and request a link to be sent via email. 

Check the details of each benefit in our Promotions section or contact us via WhatsApp, Monday to Friday from 8:00 AM to 9:00 PM, and Saturdays and Sundays from 9:00 AM to 9:00 PM.

During the Nespresso Days period, purchase confirmations may be delayed.

Don’t worry! We’ll send you a confirmation email within 1 hour of your purchase. If we need to validate any information, we’ll get in touch with you.

If you selected Boutique Pick Up, the confirmation email will be sent once your order has been collected. Please remember that you can pick it up starting 1 hour after placing your order.

For more information, you can contact us via WhatsApp from Monday to Friday, 8:00 AM to 9:00 PM, and on Saturdays and Sundays from 9:00 AM to 9:00 PM.

If you don’t see the promotion applied to your purchase, we invite you to check the terms and conditions of each offer by contacting us via WhatsApp from Monday to Friday, 8:00 AM to 9:00 PM, and on Saturdays and Sundays from 9:00 AM to 9:00 PM.

If you’re from Tierra del Fuego (only), you can contact us via WhatsApp from Monday to Friday, 8:00 AM to 9:00 PM, and on Saturdays and Sundays from 9:00 AM to 9:00 PM.

Below are the estimated delivery times.

Standard Delivery:

- If you are in AMBA, within 48 business hours.

- If you are in La Plata, within 72 business hours.

- If you are in Córdoba or Rosario, within 96 business hours.

- For other areas, within 5 to 7 business days.

- For the southern region of the country, within up to 10 business days.

Express Delivery:

Place your order before 6 PM and receive it the same day.

Pick Up at Boutique:

Pick it up 1 hour after placing your order.

You can shop at all our Boutiques and Pop-Ups, through our Website and our App.

Yes, it can be accumulated with other current promotions.

For more information you can contact us through our Whatsapp chat.

Online orders (Nespresso Web or App): American Express, Master Card, or Visa credit cards or Visa debit card.

Nespresso Boutiques and Pop Up Stores: American Express, Master Card, or Visa credit cards, with a debit card, Mercado Pago, or in cash. Check available virtual wallets.

Phone orders (Club Nespresso): Mercado Pago.

Points of sale: Boutiques and Pop Ups

Delivery times: 72 business hours

All our capsules available on our website or App.

During the promotion period, purchase confirmation emails may be delayed, however, you will soon receive a confirmation of your purchase via email.

If we need to validate some data, we will contact you.

During the promotion period, deliveries may be delayed.

We will contact you to validate some data and manage the delivery of your order correctly.

Agradecemos tu compromiso constante con el cuidado de la tierra y nuestro programa de reciclaje, dónde damos una segunda vida a todos los elementos, aluminio, cafe y plástico.

Queremos recompensar tu compromiso con el medio ambiente a través de nuestro programa Recycling Card. 

Nespresso capsules are made with aluminum -the best material to protect the freshness and flavor of our coffees- which has the added benefit of being infinitely recyclable. Nespresso has been investing in recycling programs for 25 years. We are committed to making them simple and convenient for our Customers to recycle their Nespresso coffee capsules.

Through the program dedicated to recycling, the capsules are sent to recycling plants. Once there, the aluminum is separated from the coffee. The coffee obtained is used to generate compost. The capsules are heated to high temperatures to melt the internal materials they contain. Once only the aluminum remains, it is melted and recycled.

1. Acercate a tu Boutique o Pop Up más cercana para retirar tu Recycling Card.

2. Llevá tu bolsa llena y mostrá tu Recycling Card para obtener tu sello junto con el obsequio.

3. Cada Recycling Card contiene 4 sellos y cada uno de ellos equivale a un obsequio. Recordá que se otorga un regalo por cada ocasión que lleves tu bolsa a reciclar.

The capsules of the Nespresso Business Solutions line can be recycled in the same way as those of the household line. The collection and recycling is done in the same way and the service is used around the world.

Nespresso has a recycling program that offers several options to make it simple and convenient for our Clients.

The collection points of used capsules are located in our Boutiques, Pop Up Stores and in the Andreani offices authorized for that purpose.

We can also make the withdrawal of the bags with used capsules, along with the delivery of your next order, you only have to request it when you make your next order.

Find the nearest recycling point by clicking here.

Please complete the online form on the Nestlé Argentina website by clicking here.