Frequently asked questions

• BACK TO SCHOOL - ¿Cómo obtengo mi beneficio de $1200?

  Si compraste telefónicamente, en el Club Nespresso, en nuestro website o nuestras Boutiques, una máquina Nespresso Automática línea hogareña, obtendrás un crédito por la suma de $1200 para la compra de cápsulas Nespresso. Compra mínima de 30 cápsulas o más, que se verá reflejado antes de finalizar la compra. Máximo 2 beneficios por persona y/o ticket de compra.

   

  www.nespressopromotion.com.ar del 02/03/2020 al 15/04/2020 y utilizar el crédito del 02/03/2020 al 30/04/2020 en cualquier canal Nespresso. Máximo 2 beneficios por persona y/o ticket de compra.El Beneficio no será acumulable con otras promociones y/o descuentos y/o beneficios otorgados por Nespresso.

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• BACK TO SCHOOL . ¿Qué locales están adheridos?
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• BACK TO SCHOOL - ¿Hasta cuándo puedo canjear mi beneficio?

  Si compraste telefonicamente al Club Nespresso, en nuestro website o nuestras Boutiques, el benificio se canjea automáticamente al momento de realizar la compra.

  Si compraste en locales Adheridos, tenes tiempo hasta el 15/04/2020 para registrarte y hasta el 30/04/2020 para canjearlo.

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Orders & order follow up

• Cuando recibo mi pedido?
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• Which are the delivery fees and delivery time?

  - For orders trough Nespresso Club:

  Deliver to AMBA or Rosario it would be between 24 to 48 hs on weekdays.

  Deliver to rest of the country it would be between 24 to 96 hs on weekdays.

  The delivery fees are:

  • Standard Delivery to AMBA: $ 110 
  • Standard Delivery to Rosario: $160
  • Schedule Delivery: $150**
  • Rest of the Country: $ 160

  Free shipping with 100 capsules or more (10 sleeves)

  Entering your online orders before 5 pm, Monday to Friday. If this is your first order, it would be after a phone confirmation of your membership.

  **Scheduling only available for AMBA (Zip codes between 1000 to 1899).

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• How can I pay for my orders?

  If you place an online order, you can pay with credit card: American Express, MasterCard or Visa.

  If you order through Nespresso Club, calling to 0800 999 0392, you can pay with credit cards: American Express, Diners, MasterCard or Visa. 

  Also you can pay through Pago Fácil, Rapipago, RIPSA, Provincia Pagos, Multipago and BICA Agil. Or deposit or bank transfer, sending a proof of payment. Your order will be delivered once the payment appears in our system. 

  If you shop at ours Boutiques, you also can pay with debit cards (Banelco or Red Link) and cash.

   

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• Does Nespresso offer tea or hot chocolate capsules?

  Nespresso foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique espresso blends to our members worldwide. 

  At this time, we do not have any plans to add tea or hot chocolate related capsules to our Grands Crus selection.  We do offer Limited Edition and flavored Variation espressos throughout the year.

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• I have received Damaged, Missing or Incorrect items in my order. What can I do?

  If you find something is missing, damaged or doesn’t belong in your delivered order, please contact us as soon as possible via email or our toll-free phone line 0800 999 0392 so that we may process any necessary corrections.

  We are committed to providing our members with a perfect delivery every time. 

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Product Information

• What is special about the coffee that Nespresso uses?

  Our coffee experts select only the highest quality beans from the finest coffee producing regions in the world.

  Due to our strict coffee selection process and our sourcing based on selected terroirs, we estimate that only 1-2% of the coffee grown worldwide complies with our specific flavor and aroma profiles, and with the quality requirements .

  Throughout the year, Nespresso coffee experts and their coffee supplier partners ensure these high quality standards by actively seeking those coffees grown in farming communities in the main coffee producing areas of the world. These are often remote regions, where the combination of altitude, climate and rich soil produces the distinctive flavors, aromas and complex character that make up Nespresso coffees.

  Find out more information about the quality of Nespresso coffees by clicking here.

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• How does the Nespresso system work?

  The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionised the way millions of people enjoy their espresso coffee.

  The Nespresso system involves the interaction of the original Nespresso capsules with their exclusive machines and a wide range of accessories and services.

  This system is designed to ensure the consistent quality that has made Nespresso the reference in the portioned coffee sector and one of the fastest growing global food and beverage brands.

   

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• Does Nespresso offer free shipping?

  Nespresso offers free shipping with the purchase of machines, through all the country.

  By phone or online, if you purchase 150 capsules or more, you'll have free shipping.

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• Where are the coffees used in the Nespresso capsules sourced from?

  The coffees used by Nespresso are sourced primarily from eleven countries for our permanent range: Brazil, Colombia, Costa Rica, Guatemala, Mexico, Nicaragua, Kenya, Ethiopia, India, Peru and Indonesia.

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• How many calories are in each Nespresso capsule?

  The calorie content of a brewed espresso is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee.

  Nespresso espresso capsules contain 5.5 grams of coffee on average, whereas the lungos contain approximately 7 grams of coffee per capsule.  Taking note of the fact that the coffee grounds are not consumed whole but rather their contents are dissolved in water, the calorie count is even less.  A 1.35 oz/40 ml cup of espresso contains approximately 0.6 calories while a 3.75 oz/110 ml lungo contains approximately 1.0 calorie.

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• How much caffeine is in each Nespresso capsule?

  The caffeine content per brewed espresso capsule will vary between approximately 55 and 65 mg. The lungo blends contain 20% more coffee per capsule; therefore, they have slightly higher caffeine content, about 77-89 mg.

  This variation depends mainly on the green coffee (Arabica vs. Robusta), the degree of roasting and to a lesser extent, the coffee origin.  Our decaffeinated blends contain roughly 0.005 mg of caffeine. There is no correlation between the assigned "intensity" and caffeine content.

  •  
    • Espresso (40 ml/1.35 oz) --> around 55-65 mg of caffeine
    • Lungo (110 ml/ 3.75 oz) --> around 77-89 mg of caffeine
    • Espresso decaffeinato (40 ml/1.35 oz)  --> less than 0.005 mg of caffeine
    • Lungo decaffeinato (110 ml/ 3.75 oz) --> less than 0.008 mg of caffeine

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• Do Nespresso capsules contain allergens or preservatives?

  The Nespresso Coffees, as well as the Limited Editions and the Variations, do not contain any allergens, including but not limited to gluten, lactose or nuts.

  The 24 Nespresso Coffees blends are purely composed of 100% coffee, and hermetically sealed to prevent exposure to air and moisture, further protecting them from any contamination. Any references to "malt", “milk”, or “cocoa” notes are components of the aromatic profile (naturally occurring within the bean) and do not suggest  their physical presence in the capsule. 

  The Variations are 100% allergen free. Based on our intensity 6 Coffee, Livanto, the Variations are exquisitely crafted with naturally extracted ingredients, with no added sugars or preservatives.

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• I need information about professional machines.

  In order to request information about our Professional Line of machines, you can contact us at Nespresso Club:

  > 0800 999 0394

  Business hours:
  Monday to Friday from 8 am to 9 pm
  Weekends from 9 am to 9 pm

  Our specialists will answer your questions and take your orders.

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• What decaffeination process does Nespresso use?

  Nespresso removes over 99.9% of the caffeine from green coffee by using water as solvent.  This is known as the Swiss Water^® Process of decaffeination.  Green coffee grains are soaked in hot water in order to dissolve the caffeine. The decaffeinated beans are then dried while active carbon is used to absorb the caffeine from the water.  The dried beans are soaked again in the water now free of caffeine. This process is repeated until the beans are 99.9% caffeine free. Finally, the green coffee beans are dried, roasted and then ground.
  
  The residual caffeine content in Nespresso decaffeinated blends is below 0.1%, in accordance with all regulatory requirements.  Nespresso currently offers three varieties of decaffeinated coffee (Vivalto Lungo Decaffeinato, Volluto Decaffeinato, Ristretto Decaffeinato and Arpeggio Decaffeinato). The water extraction process maintains the aromas and flavors of the bean. The decaffeinated Nespresso varieties undergo the same quality controls applied to all Nespresso Grands Crus blends.

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• How can I track my order?

  You can track your order through the following link:

  nespresso.andreani.com

  You just need to put your order number (8 digits).

   

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• What are the differences between Aeroccino+ and Aeroccino 3?

  These two milk frothing devices are very similar, with the ability to achieve the same results for hot or frothed milk.  Additionally, they can both prepare cold froth for iced cappuccinos.

  The Aeroccino+ is chrome plated and conveniently features a handle, while the Aeroccino3 has a modern ribbed look, no handle, and is available in 3 colors.  The lid on the Aeroccino+ contains a storage area for your extra whisk while the Aeroccino3 base, along with a power switch, has whisk storage space.  The Aeroccino3 whisks have an extended handle for easy removal. The differences in volume are as follows:
  
  Aeroccino+
  Milk froth maximum capacity: 4.4 oz/130 ml
  Hot milk maximum capacity: 8.5 oz/ 250 ml  
  
  Aeroccino 3
  Milk froth maximum capacity: 4.4 oz/130 ml
  Hot milk maximum capacity: 8.12 oz/ 240 ml

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Online Support

• How do I reset my Club account password?

  Your password may be reset by following this link. Using your email address and membership number, you can set a new password to immediately access your account online.

  If you do not yet have a member number, select Option 2 and request a link to be sent via email. 

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• How can I place orders?

  You can place your orders in the following link:

  https://www.nespresso.com/ar/es/

  We ship throughout the country through Correo Andreani. The minimum order quantity is 5 sleeves (50 capsules) or a multiple. By buying 10 sleeves (100 capsules) you'll have free shipping.

  Orders can be paid with American Express, Visa, Mastercard.

  Or You can place your orders by calling Nespresso Club:

  > 0800 999 0392

  Business hours:
  Monday to Friday from 8.00 am to 9.00 pm
  Saturdays and Sundays from 9.00 am to 9.00 pm

  We ship throughout the country through Correo Andreani. The minimum order quantity is 5 sleeves (50 capsules) or a multiple. 

  Orders can be paid for with American Express, Visa, Mastercard or Diners credit cards, bank transfers. 

  Please ask about delivery times according to destination.               

  In person, you can purchase them at our Boutiques.

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• How do I change my Club account email address?

  You may change your primary email address when logged into your Nespresso Club account online.  On the capsule order screen, click the >My Account and then >My E-mail Addresses tabs to make the necessary changes. 
  
  Moreover, you may provide us with your new email address by email or phone and we can process your request.

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• How do I change my Club account primary billing/ shipping address?

  You may modify any of your Nespresso Club account details, including billing and delivery addresses, by logging into your account online. 

  On the capsule order page, click the >My Account tab and then >My Addresses. You can add, delete or modify existing addresses here.

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• How do I change my Club account password

  You may update your Nespresso Club account password when logged into your account online. From the capsule order page, click >My Account and then >My Password tab.

  Please, note that the password must contain at least:

  -8 characters
  -1 number
  -1 uppercase letter

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Machine Support

• I need technical assistance for my Aeroccino. What should I do?

  To get technical assistance for your Aeroccino click here, I chose the model and find step by step instructions and simple guides to help you get the most out of this accessory:

  -User manuals

  -Operating guides

  -Tutorial videos

  -Guide to solve problems

  -Technical specifications

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• I need technical assistance for my machine. What should I do?

  To get technical assistance for your machine, click here, choose the model and find step-by-step instructions and simple guides to help you get the most out of your machine:

  -User manuals

  -Operating guides

  -Tutorial videos

  -Guide to solve problems

  -Technical specifications

   

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• How can I restore the factory-programmed settings to my machine?

  To restore the factory settings, click here, choose the model of your machine and follow the steps indicated in the Instruction Guide.

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• I find water in the tray that catches used capsules. Is this ok?

  It is normal for water to collect in a machine’s drip tray and capsule container during brewing. 

  Brewing a taller cup of coffee or multiple cups in a short period of time will fill the tray quicker. You will also find a higher quantity of water accumulate when the pump is activated without a capsule in the chamber. 

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• Can I make a full cup of coffee with my Nespresso machine?

  Begin with your machine turned on, warmed up and without a capsule in the chamber.  Place a cup under the spout, then press and hold the cup button you would like to program.  Water will begin to flow.  Release the cup button when the cup has been filled to your desired level. The machine will produce the same pour next time the button is pressed.

  When brewing an espresso capsule it is not recommended to run more than 1.35 oz/40 ml through any one capsule as this will result in negative (bitter) aromas in the cup, known as "over extraction".  If you are interested in a larger cup of coffee but not necessarily a stronger one, we encourage you to try an "americano", which is an espresso shot with hot water added (eject the capsule and brew a "blank" shot).

  Furthermore, you may try our lungos range.  Lungo, which translates to "long" in Italian, refers to a style of espresso which is larger than the traditional 1.35 oz/40 ml size. Our 4 lungo capsules contain 20-25% more ground coffee. You can thus brew a taller cup of espresso with a single capsule. A traditional lungo is poured to 3.75 oz/110 ml.  Lungos are also recommended if you are looking for a more substantial amount of coffee.

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• The machine is on, but no water comes out. The capsule is not punctured. What can I do?

  If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.

  For the Essenza and Le Cube machine, simply lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.

  CitiZ, Pixie, and Lattissima owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.

  For owners of machines with steam arms (D290 Concept), it is best to activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.

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• What is the Nespresso Warranty?

  Please click here for information on Nespresso’s Limited Warranty:
  Nespresso warrants their product against defects in materials and workmanship for the following warranty period, which varies according to the country of purchase. The warranty period commences on the date of purchase and Nespresso may require presentation of the original proof of purchase to ascertain that date.

  During the warranty period, Nespresso will either repair or replace, at its option, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.

  Our Limited Warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, unauthorized product alteration, fire, lightning, flood or other external causes.

  This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.

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• Can I take my Nespresso machine abroad?

  Please note: If a Nespresso machine is used outside the region for which it was intended, the one-year warranty is immediately voided.

  The Nespresso machine range is specifically designed to meet precise power regulations for each geographical region. The machines sold for Argentina operate on 220V, 60Hz, A.C. only.

  When using a machine with these specifications in another country, or vise versa, there is no guarantee that it will operate properly.  Machines can be irreparably damaged when used in foreign countries.

  Repairs or power conversions cannot be performed on machines purchased in a foreign market.

  Nespresso discourages the use of adapters and / or transformers of energy with our machines as we can not guarantee the proper functioning of our products with them.

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Accounting

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Brand & Promotions

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Recycling

• Are Nespresso capsules recyclable?

  Nespresso capsules are made with aluminum -the best material to protect the freshness and flavor of our coffees- which has the added benefit of being infinitely recyclable. Nespresso has been investing in recycling programs for 25 years. We are committed to making them simple and convenient for our Customers to recycle their Nespresso coffee capsules.

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• How can I recycle my used capsules?

  Nespresso has a recycling program that offers several options to make it simple and convenient for our Clients.

  The collection points of used capsules are located in our Boutiques, Pop Up Stores and in the Andreani offices authorized for that purpose.

  We can also make the withdrawal of the bags with used capsules, along with the delivery of your next order, you only have to request it when you make your next order.

  Find the nearest recycling point by clicking here.

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• How are Nespresso capsules recycled?

  Through the program dedicated to recycling, the capsules are sent to recycling plants. Once there, the aluminum is separated from the coffee. The coffee obtained is used to generate compost. The capsules are heated to high temperatures to melt the internal materials they contain. Once only the aluminum remains, it is melted and recycled.

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• How can the capsules of the professional line be recycled?

  The capsules of the Nespresso Business Solutions line can be recycled in the same way as those of the household line. The collection and recycling is done in the same way and the service is used around the world.

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Other

• I would like to work for Nespresso. How can I apply?

  Please complete the online form on the Nestlé Argentina website by clicking here.

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