Top 5 FAQ
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By phone:
Nespresso offers its members personalized customer services at our toll-free number 0800 21 62 51.
By Post:
Nespresso, Wiedner Gürtel 9, 1100 Vienna
Via our contact form:
To use our contact form go to http://www.nespresso.com/ and click on Contact us.
Or our live chat:
You can reach us via chat from Monday to Friday from 09:15 - 18:00.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Each month, you will receive a fixed amount of Nespresso Credit that you use to purchase Nespresso coffee or accessories on Nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to the monthly fee for the subscription plan. Nespresso Credit cannot be redeemed in our stores. All of the Nespresso Credit you are eligible for will be added to the Nespresso account that is linked to your membership each month within 4 days of receipt of the monthly fee in cleared funds.
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The error 703 is caused because there is an outstanding balance on your account. Your account was blocked temporarily. Please check your invoices. As soon as your invoice is fully paid, your online boutique will be available for you again (1 - 2 days).
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You can use the voucher in the box on this page, towards the payment of the first monthly fee. Once you have entered the voucher code online and shared your credit card details and accepted a symbolic validation of 1€, you will have activated your Subscription Box by Nespresso - within 24 hours your €30 and 10% additional credit, as well as your refund of €1 will be ready for use and appear as your credit on your Nespresso account. This shall be confirmed to you via e-mail.
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Free shipping for orders above 100 capsules and orders including a Nespresso coffee machine.
Shipping costs up to 100 capsules or if you buy accessories only are €2.70 when you order by phone or online. Your order will be delivered by Österreichische Post.
Shipping charges for our personalized time slot delivery Nespresso Your Time: 3.90€.
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