Top 5 FAQ
Nespresso offers its members personalized customer services at our toll-free number 0800 21 62 51.
Nespresso, Wiedner Gürtel 9, 1100 Vienna
Via our contact form:
To use our contact form go to http://www.nespresso.com/ and click on Contact us.
Or our live chat:
You can reach us via chat from Monday to Friday from 09:15 - 18:00.
Your payment by credit card was not accepted. Please verify your credit card details or get in touch with your payment provider / your bank.
The error 703 is caused because there is an outstanding balance on your account. Your account was blocked temporarily. Please check your invoices. As soon as your invoice is fully paid, your online boutique will be available for you again (1 - 2 days).
The reason why we ship capsules in packs of 50 is that this, in our experience, is the best solution to ensure that they reach you in a fully intact condition.
However, you can of course choose and combine any sleeves of 10 Nespresso coffees. What counts is the final quantity of capsules ordered, which needs to be 50 capsules or multiples thereof.
As we want you to enjoy a rewarding relationship with Nespresso, it is important that you continue to be an active member, by purchasing coffee at least once in a 12-month period. Otherwise you lose your status level and we would really regret that.