Top 5 FAQ
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Free shipping for orders above 100 capsules and orders including a Nespresso coffee machine.
Shipping costs up to 100 capsules or if you buy accessories only are €4.90 when you order by phone or online. Your order will be delivered by Österreichische Post.
Shipping charges for our personalized time slot delivery Nespresso Your Time: 9.90€.
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We at Nespresso want to offer you the best delivery service possible and together with our partners, Österreichische Post and DPD, we try our utmost for orders to be delivered the following business day. The delivery partner will be selected automatically according to available capacities. We ask for your understanding should there be any deviations in the delivery time due to the current situation. Information about the current delivery time can be found at www.nespresso.com.
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If your order has not been delivered you can track the order online. To do so, log in to your account on www.nespresso.com and click on the drop-down menu next to “Welcome (your name)” and then on “My order.” You will then be able to view the delivery status of your order.
If you are unable to track the delivery status or need more detailed information place call our Nespresso Customer Service free of charge at 0800 21 62 51. A coffee specialist will be happy to assist you and arrange for a new shipment in case the order cannot be located.
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You can find your status in the "My membership status" section at www.nespresso.com. Of course, you can also obtain all the information you need from our Coffee Specialists in the Boutiques as well as the Nespresso Customer Service.
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You will be informed by e-mail. For that purpose, we invite you to subscribe to our newsletter at www.nespresso.com and register your e-mail address with us. All the information is also available in the "My membership status" section at www.nespresso.com or in the Nespresso App. Of course, our Coffee Specialists in the Boutiques as well as the Nespresso customer service can also provide you with all the information you need.
Did this answer your question? If not, ask us your question, we will be pleased to help you.