Top 5 FAQ
Nespresso offers its members personalized customer services at our toll-free number 0800 21 62 51.
Nespresso, Wiedner Gürtel 9, 1100 Vienna
Via our contact form:
To use our contact form go to http://www.nespresso.com/ and click on Contact us.
Or our live chat:
You can reach us via chat from Monday to Friday from 09:15 - 18:00.
Please check that the serial number you have given is correct. It must be 19 digits long and may also contain letters (case sensitive!).
We at Nespresso want to offer you the best delivery service possible and together with our partners, Österreichische Post and DPD, we try our utmost for orders to be delivered the following business day. The delivery partner will be selected automatically according to available capacities. We ask for your understanding should there be any deviations in the delivery time due to the current situation. Information about the current delivery time can be found at www.nespresso.com.
We are still here for you in our boutiques and look forward to your visit.
Under strict security measures, the Nespresso boutiques (except Boutique Parndorf) will remain open.
You can find the corresponding opening hours on www.nespresso.com/at/en/verkaufsstellen.
Free shipping for orders above 100 capsules and orders including a Nespresso coffee machine.
Shipping costs up to 100 capsules or if you buy accessories only are €2.70 when you order by phone or online. Your order will be delivered by Österreichische Post.
Shipping charges for our personalized time slot delivery Nespresso Your Time: 3.90€.