Top 5 FAQ
Nespresso offers its members personalized customer services at our toll-free number 0800 21 62 51.
Nespresso, Wiedner Gürtel 9, 1100 Vienna
Via our contact form:
To use our contact form go to http://www.nespresso.com/ and click on Contact us.
Or our live chat:
You can reach us via chat from Monday to Friday from 07:00 - 18:00.
We at Nespresso want to offer you the best delivery service possible and together with our partners, Österreichische Post and DPD, we try our utmost for orders to be delivered the following business day. The delivery partner will be selected automatically according to available capacities. We ask for your understanding should there be any deviations in the delivery time due to the current situation. Information about the current delivery time can be found at www.nespresso.com.
Your payment by credit card was not accepted. Please verify your credit card details or get in touch with your payment provider / your bank.
Free shipping for orders above 100 capsules and orders including a Nespresso coffee machine.
Shipping costs up to 100 capsules or if you buy accessories only are €2.70 when you order by phone or online. Your order will be delivered by Österreichische Post.
Shipping charges for our personalized time slot delivery Nespresso Your Time: 3.90€.
Orders received before 8 p.m. on any workday will usually be delivered within 24 hours incl.
We at Nespresso want to offer you the best delivery service possible and together with our partners, Österreichische Post and DPD, we try our utmost for orders to be delivered the following business day. Therefore, the delivery partner will be selected automatically, based on available capacity. We thank you for your understanding.