Top 5 FAQ
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On our website we provide video tutorials on how to descale your machine for every Nespresso machine.
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We at Nespresso want to offer you the best delivery service possible and together with our partners, Österreichische Post and DPD, we try our utmost for orders to be delivered the following business day. The delivery partner will be selected automatically according to available capacities. We ask for your understanding should there be any deviations in the delivery time due to the current situation. Information about the current delivery time can be found at www.nespresso.com.
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Free shipping for orders above 100 capsules and orders including a Nespresso coffee machine.
Shipping costs up to 100 capsules or if you buy accessories only are €4.90 when you order by phone or online. Your order will be delivered by Österreichische Post.
Shipping charges for our personalized time slot delivery Nespresso Your Time: 9.90€.
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The Best Before date on the sleeve indicates how long the aroma is guaranteed to remain fresh.
Our capsules come with a freshness guarantee, i.e. a minimum shelf-life of 12 months from the production date. Due to the airtight sealing the quality will not deteriorate nor pose any health risks even beyond that date.
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- Click on the "Track my Order" Link in the order confirmation email that you have received after placing your order.
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Go to https://www.nespresso.com/at/en/sendungsverfolgung and paste your order number (order reference) and post code.
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- Log in with your login details.
- Click on “Welcome (your name)”.
- Click on “My Orders”.
- You will now see all your orders. For more details please click on "Order Tracking" under Delivery information.
- A new window will open. With your order number (order reference) and zip code you can now see more details and the current status.
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