Top 5 FAQ
For technical problems or questions regarding your Nespresso Professional machine you can call our customer service daily from 07:00 to 22:00 at 0810 981 981 (local call rates apply for calls within Austria).
Our Nespresso Professional team will be happy to assist you in diagnosing the problem of your machine. In case the issue cannot be resolved over the phone, we will be happy to take and pass on a technical order.
A technician will contact you within one to two working days to make an appointment for a visit on site.
Our Nespresso Professional solutions have been developed especially for companies. It is therefore not possible for private individuals to buy a Professional machine.
The contact form provided in our Online Boutique on www.nespresso.com/pro is your first line of contact for your Nespresso Professional solutions. You can also order select machines online and become a Nespresso Professional customer that way.
We would be happy to assist you at any time regarding our:
Just call our customer service number at 0810 / 981 981 and we will fill in the contact form together.
To create your Nespresso Professional account we need following information:
• The name and legal form of your company
• Tax ID/EU VAT number
• First and last name
• Telephone number
• E-mail address
• Serial number of the Nespresso Professional machine (up to 19 digits)
• Delivery and invoice address
• How did you acquire ownership of the machine?
• Will the coffee be sold to third persons (coffeehouse, restaurant, bar…) or is it only used in your office area?
Please send the above information to:firstname.lastname@example.org. For any further questions, please do not hesitate to contact our service number 0810/ 981 981 (daily from 07:00 to 22:00). We will be happy to assist you.
You can place your order 24/7 online : www.nespresso.com/pro, daily by phone from 07:00 to 22:00 : 0810 981 981 or e-mail: email@example.com.
There is no possibility to buy Professional capsules or accessories at our Boutiques.