Top 5 FAQ
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So that we can answer your enquiry as quickly and efficiently as possible, we're only taking enquiries via our customer service phone line at the moment. You can call us any time on 1800 623 033 where our friendly Coffee Specialists are available to help 24/7.
Did this answer your question? If not, speak to one of our Coffee Specialists 24/7 on 1800 623 033
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As a first step to resolve any technical issues, please check our Machine Assistance page and select your machine type.
If the issue persists, please contact us for further troubleshooting by either using our Live Chat function or you may also call us on our 24 hour toll free number: 1800 623 033. All our machines come with a two year repair warranty.
Please note, technical assistance is not offered at our Boutiques.
Did this answer your question? If not, speak to one of our Coffee Specialists 24/7 on 1800 623 033
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The Nespresso Australia contact number is: 1800 623 033.
Due to a high number of requests, response times may be longer than usual. We are however doing our best to support you at this time. Before contacting us, we suggest first checking the FAQs on this page, tracking your order online or reviewing our updated delivery timeframes.Did this answer your question? If not, speak to one of our Coffee Specialists 24/7 on 1800 623 033
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All Original Nespresso machines have an Espresso (small) and Lungo (large) cup button. They should pour your coffee to 40ml and 110ml, respectively. If the pour volumes on your machine are different to this, the cup size settings may have been changed or the machine may need to be descaled.
Your step-by-step Machine Assistance Service video guides for resetting and descaling machines are available here.
If you need any further assistance, please contact Nespresso directly via our toll free number 1800 623 033 (toll-free, 24/7) we’ll be happy to assist you.
Did this answer your question? If not, speak to one of our Coffee Specialists 24/7 on 1800 623 033
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If you are using valid login credentials but are receiving the message “The username and/or password entered are not valid. Please confirm your entry”, please do the following.
- Go to https://www.nespresso.com/au/en/forgot-password
- Enter your registered email address
- Click the link in the email that will be sent to you and reset your password
- Attempt to login.
At times, this email can take up to 30 minutes to arrive. Please also check your Junk folder in case it has been directed there.
Did this answer your question? If not, speak to one of our Coffee Specialists 24/7 on 1800 623 033