Top 5 FAQ
The Nespresso Australia contact number is: 1800 623 033. We're available 24/7, so you can reach us anytime for all your coffee needs!
As a first step to resolve any technical issues, please check our Machine Assistance page and select your machine type.
If the issue persists, please contact us for further troubleshooting by either using our Live Chat function (during business hours) or you may also call us on our 24 hour toll free number: 1800 623 033. All our machines come with a two year repair warranty.
Please note, technical assistance is not offered at our Boutiques.
Head over to www.nespresso.com/AU/en/mday and submit your claim by filling in your details.
You’ll need to have the below details ready:
- Your personal details
- Your new machine details
- A copy or photo of your receipt / proof of purchase
- The 19-digit serial number for your machine
The original Nespresso capsules and the genuine Nespresso machines are designed to work together as a single system to deliver the perfect cup of coffee. Only the interaction of our genuine capsules and the genuine Nespresso machine's brewing unit can guarantee the in-cup quality that Nespresso is known for.
Whilst we cannot comment on non-Nespresso products as matter of policy, allow us to say that Nespresso aluminium capsules and the extraction through the Nespresso machine brewing unit assures the pressure, water temperature and quantity needed to consistently create the perfect cup.
The amount of caffeine is different for each coffee and depends on two factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee used to prepare the cup.
The caffeine concentration depends partly on the amount of coffee used to prepare the coffee, and the variety of green coffee used in the capsule. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approx. 1.2% of caffeine. Decaf capsules contain less than 0.1% of caffeine. On average, a Nespresso Original Line coffee contains between 50 mg and 90 mg of caffeine/cup.