Frequently asked questions

Thank you for your interest! Please provide us with your contact details in this form. One of our representatives will contact you as soon as possible.

Thank you for your interest! Please provide us with your contact details. One of our representatives will contact you as soon as possible.

Thank you for your interest! Please provide us with your contact details in this form. One of our representatives will contact you as soon as possible.

Each order you place before 11 pm on a weekday, is delivered the next day. Orders placed on Saturdays or Sundays are delivered the next working day. 

As soon as you have placed your online order and you have received a confirmation, you can no longer modify the order yourself. Contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg).

If your order had not been processed completely, we will do our utmost to adapt it according to your wishes.

However, if modifications are no longer possible, you may always refuse the parcel at delivery. The order is then returned to us and a credit note is created.

Thanks to this service, orders are placed automatically. You can determine your deliveries’ frequency, order date and content. This ensures you always have your favorite coffee stocked. Contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg) to activate this service.

Orders placed before 10 pm are usually delivered the next working day. Parcels ordered on Sundays and bank holidays are delivered the day after the following working day.

If this timeframe was exceeded and no additional information about a possible adaption of our delivery times was posted on our website, do check the status of your parcel via the tracking link in your mailbox.

In case the above doesn’t solve the issue, do not hesitate to contact us via the toll free number 0800 49653 (8002 30 34 for Luxembourg).

You can return your unused goods on condition that they are in mint condition, they are still in the original packaging and the invoice and completed return form are included in the return package. You can return the products via the closest pick-up point. We can also collect your parcel; Please contact us via the toll free number 0800 49653 (8002 30 34 for Luxembourg) in that case. As soon as we will receive the products, they will be credited automatically on your customer account.

Our capsules are packed in boxes of 50. For a telephone order, the minimum quantity is 1 box. For online orders, the minimum quantity is 4 boxes (200 capsules).

Certainly! Take a look on our private Nespresso website. Create an account, and you can immediately place an order.

Log in with your email address and personal password. Click on ‘My account’ in the right hand corner of the homepage, and subsequently on ‘My order history’. You can consult all your orders there.

If you have a unique reference that is identical for every order, please indicate it by going to ‘My account’ (top right-hand corner of the homepage when you are logged in). Then click on “My company information” to edit your details. Finally, click on 'Save my information'.

If you have a specific reference for each order, you can indicate it during your online order in the dedicated field. If you place your order by telephone, please give this information to our coffee specialist.

Please contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg). He or she will assist you to reactivate this service on your account.

Please contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg). He or she will assist you to modify the content of your standing order.

We advise you to contact your representative. He will make sure you can also enjoy the Original line or Vertuo line capsules.

When you create a new password in My account, it is immediately changed. Even though you won't receive a confirmation email, you will see the notification ‘Your password has been changed’ on your screen.

Log in with your email address and personal password. Click on ‘My account’ in the right hand corner of the homepage, and subsequently on ‘My company details’. Your details will then appear, with your customer number visible on the top left.

Log in with your email address and personal password. Click on ‘My account’ in the right hand corner of the homepage, and subsequently on ‘My order history’. You can consult all your orders there.

Click on the following link: I forgot my password.

Please enter your e-mail address. A link will be sent to your Inbox allowing you to set a new personal password.

Log into your online Nespresso account and click on ‘My account’ in the top right hand corner. Then go to ‘My company information’. You can modify all company details and your email address.

It is possible your account is temporarily unavailable, or that you are trying to log in with a private account. An overdue invoice could also be the cause.

Please contact us via the toll free number 0800 49 653 (8002 30 34 for Luxembourg) should you have additional questions. Our Coffee Specialists are more than happy to assist you on weekdays between 8 am and 7 pm.

Visit our machine assistance page to consult our interactive video with all explanations.

If you did not find what you were looking for, don’t hesitate to contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg).

Please call our Technical Service via the toll free number 0800 49 653 (8002 30 34 for Luxembourg). On weekdays, we are available between 8 am and 7 pm. Please stay near your coffee machine, as we aim to solve the issue by phone.

Outside of opening hours we advise you to consult our online support page with lots of tips and tricks.

Go to our machine assistance page to download your manual in pdf-format.

Maintenance accessories, such as filters and descaling kits, can be purchased via this specific page. If you want to buy spare parts such as watertanks, capsule trays or leaking trays, please contact us via the toll free number 0800 49653 (8002 30 34 for Luxembourg).

We can send you a duplicate of the invoice as soon as possible. Please contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg).

Your invoices are automatically sent to the invoice address indicated while placing your order, or they are sent to your email address if you opted for an e-invoice.

If you have a unique reference that is identical for every order, please indicate it by going to ‘My account’ (top right-hand corner of the homepage when you are logged in). Then click on “My company information” and “Edit my information”.

If you have a specific reference for each order, you can indicate it during your online order in the dedicated field. If you place your order by telephone, please give this information to our coffee specialist.

We can send you a duplicate of the invoice as soon as possible. Please contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg).

Thanks to this system, you can easily consult and download your invoices 24/7. You receive your invoice 24 hours after placing your order.

Moreover, you can contribute to a greener world.

Please contact one of our Coffee Specialists via the toll free number 0800 49653 (8002 30 34 for Luxembourg). He or she will then activate the service on your account.

You can access your invoices on the "My Orders" section of your account on the Nespresso website, available both in desktop and mobile versions. We are considering to make it available also on the App in the future.

Since PDF invoicing is a new feature on our website, you won't be able to access the invoices older than the 23rd of May which is the date this new option was put in place.

You can call our free number 0800 49 653 and request a duplicate of past invoices, our Coffee Specialists will be happy to assist you.

Please check your "Invoice Receiver" contact(s) and make sure they have an email address configured. The e-mail receiver can be found on your online account under "My account" and then "My company information"

14 exceptional coffees with their own personality and distinct aromas that reveal the soul of their country of origin.

You are sure to find your favorite among six different ranges: Ristretto, Espresso, Lungo, Decaffeinato, Origins and the Variations. For personalized advice, please contact us via the toll free number 0800 49653 (8002 30 34 for Luxembourg).

You can find all machines in the machine section on our website. You can also complete this form so we can offer you the best solution in tune with your wants and needs.

No, none of our professional coffees contains allergens.

Yes, from 1 January 2023, all coffee capsules may be sorted for recycling in the New Blue Bag.

You may rest assured that your coffee capsules will be processed in an efficient recycling system when they are deposited in the New Blue Bag at home, at work, or anywhere else!

Some benefits at a glance:

- You contribute to preserving the environment

- You do not have to change your habits: the blue bag is already ubiquitous at work

- The coffee capsules are small, and therefore the number of blue bags you purchase will not increase. Moreover, a blue bag also costs less than a bag for residual waste.

The aim of this new partnership with Fost Plus is to make sorting easier for capsule coffee consumers who already use the blue bag on a daily basis. The measure therefore responds to a strong demand to contribute to environmental conservation without having to change habits to do so.

Moreover, you contribute to the circular economy and reduce your ecological footprint at the same time.

Capsules can be deposited in the New Blue Bag from 1 January 2023, at home, at work or any other place where coffee is consumed.

This new partnership aims to enable NESPRESSO, NESTLÉ and JDE PEET'S to recycle almost all coffee capsules consumed in Belgium.

Until 30 April 2023, capsules can continue to be given to bpost's parcel deliverers and at bpost's collection points.

Afterwards, these collection systems will cease to exist.

No.

No, the capsule can be recycled with the coffee grounds inside.

Of course, you can choose to empty the capsule beforehand if you want to use the coffee grounds as fertiliser on the compost heap.

Learn more about our initiatives on the dedicated page on sustainability.

Thank you for wanting to recycle your used capsules! We offer various options to recycle your capsules:

From January 1, 2023:

Deposit your coffee capsules in the so-called blue bag.

Until January 31, 2023:

You can hand in your full Nespresso recycling bag at 1 of the hundreds of points of recycling. Click here to find the nearest in your area.

Until April 30, 2023:

Hand over a full Nespresso recycling bag to the bpost delivery person who is delivering your new order or any other order, even if it is from another supplier.

You can also leave your full recycling bag at the safe place you set up via My Preferences of bpost, or well in sight near the letterbox or at another visible location outside your home. This place needs to be safe, dry, and easily accessible. Please note that a mailman who delivers regular letters will not collect recycling bags.

bpost collection points will also welcome you until this date to drop off your capsules.

Important information about the recycling bags: the bags may not leak and cannot exceed the maximum capacity of 200 capsules.

Finally, we would like to ask you to use the full capacity of the recycling bag before you let us recycle the capsules. After all, this allows us to optimize the ecological effectiveness of our recycling system.

No. From 31 January 2023, we will stop the collection of Klikos at all locations.