Frequently asked questions

You can make purchases through Nespresso website and app and also by calling 0800 7777 737 with free shipping. Our services are available seven days a week, 24 hours a day. Delivery times have changed - see the current term on the website.

Yes. You can buy through the Nespresso website and application and also by calling 0800 7777 737 with free shipping. Delivery times may change in some regions - see deadline in effect on the website.

The health of our employees and customers is our main commitment. Deliveries will be made in person as long as there is no imminent health risk. We are monitoring the situation to offer the best possible service. We apologize for any inconvenience and thank you for your understanding.

Yes. At Nespresso, we take the health and safety of our customers and employees extremely seriously. All of our products are safe from COVID-19.

Yes. You can place orders on our website, the Nespresso app and at 0800 7777 737 with free shipping.

We are adapting to the situation and operating in a format that guarantees health and safety of all our employees. We have adopted intensified hygiene measures and are working with as few people as possible. Health of our employees and customers is our priority.

100% of our team is already working from home with access to our means of communication such as telephone, chat and e-mail, so that our customers are not left unattended at this time. We are adapting and taking the necessary measures to protect the health of our employees and customers. Thank you for your concern.

Our entire Customer Relationship team is already working from home. Health of our employees and customers is our priority.

The Special Offer is valid from 04/01/2022 to 05/09/2022, only for purchases made in our sales channels or in partner stores by Individuals, holders of  CPF, over 18 years of age and customers classified by Nespresso in the category B2C offices. To participate in the offer, simply register until 05/31/2022 on the website www.nespresso.com/presente. You can also redeem the gifts in one of our Boutiques, for that, just visit the Boutique closest to you, carrying the label with the machine's serial number, CPF and the Purchase Invoice or Coupon, until the 2022/05/31. Gifts are made available at the same time.

The Special Offer is valid from 04/01/2022 to 05/09/2022, only for purchases made in our sales channels or in partner stores by Individuals, holders of CPF, over 18 years of age and customers classified by Nespresso in the category B2C offices. To redeem the credit, simply register on the website www.nespresso.com/presente.

To participate in the offer, the Nespresso® machine must be purchased between 10/01/2022 and 14/10/2022 in one of the retail partners (see the list of partner stores at www.nespresso.com/presente) or in one of the official purchase channels of the brand: Boutiques, phone 0800 7777 737, website www.nespresso.com or apps for iPhone, iPad and Android.

You will receive 50 Vertuo capsules:

- 10 Arondio capsules;
- 10 Signature Intenso capsules;
- 10 Double Espresso Scuro capsules.

For new members, in the second order, upon purchase of 50 capsules, the consumer will receive a Welcome Kit consisting of a pair of Mug cups and 10 capsules of Colombia coffee.

You will receive 30 Original capsules:

- 10 Ristretto Italiano capsules;
- 10 Firenze Arpeggio capsules;
- 10 Volluto capsules.

For new members, in the second order, upon purchase of 50 capsules, the consumer will receive a Welcome Kit consisting of a pair of VIEW Espresso cups and 10 capsules of Colombia coffee.

You can redeem gifts until 11/30/2022, through the website http://www.nespresso.com/presente. In it, you will register using your CPF, the machine's Invoice access key and the machine's serial number.

1. Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.
2. Factory reset the machine (refer to the machine assistance page for instructions).
3. Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.
4. Go to your phone Bluetooth settings and unpair the machine if present. (Click here for iOS instructions or here for Android instructions.)
5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
7. Place your smart device directly on top of the machine with no obstructions.
8. Launch the Nespresso App, and attempt pairing again.
9. Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.

The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:

1. Open and close machine head.
2. Leave the lever in the unlocked position.
3. Press and release the button to turn the machine ON, and wait for a steady white light.
4. Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
5. Now you can pair the machine again.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
2. Make sure the Wi-Fi signal is strong.
3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
7. Once your Wi-Fi network is located, select it and enter your password and tap connect.
8. Once the connection is successful, select OK.
9. Under Connectivity the machine should say “Connected."

TIP: For a better connection with a dual band router, use the 2.4 GHz network. Check the router's manufacturor website and your internet provider for more information.

Please refer to our complete machine use and troubleshooting information here.

It is a Nespresso capsule subscription service which includes a Free machine, created for the convenience of members. From the three plans available, you may choose the one that best suits you and use the credits to buy your favorite coffees every month, with free shipping. Your contract will be valid for 12 months, with a monthly charge being made to your credit card according to the amount corresponding to the chosen plan. A credit of equal value will be made available every month in your Nespresso account for you to buy capsules and/or accessories that you wish.You can use your credit whenever you want. It is cumulative, and you don't have to use all the credit every month. The credit may be used up to 1 year after termination of your 12-month contract.

The monthly fee must be payed exclusively by credit card, except prepaid and virtual cards. The next fees will be charged on the same day of the month in which your Subscription was contracted. You can change your credit card through our website. In case of lost, expiration, theft, or any other reason that you need to change the stored credit card you can update the data by accessing your account by filling in the login fields with your email address and password. Then, "My Account - Subscriptions" and click on "Change credit card".

Yes. To do so, cancel your current Subscription Plan in your account at www.nespresso.com or contact a Nespresso Specialist on 0800 7777737. Your remaining credits will remain available for 1 year, after the initial 12-month period. Then, it will be possible to hire a new Subscription Plan.

Yes, the credits remain in your account and can be accumulated to purchase whatever you want. You don't have to use your credit every month. It may be partially used and will continue to be accumulated. The available credit may be used up to 1 year after the termination of your 12-month contract.

The credit is made available automatically each month, after payment of the monthly fee, in your Nespresso account. You can check the credits by logging in into your account online at www.Nespresso.com, calling at 0800 7777 737 or visiting a Boutique.

The criteria used to define its status were: seniority or the number of capsules consumed in the period from Oct/18 to Sep/19. The criterion that offers the most advantages to the customer was chosen.

Thinking about sustainability, new cards will not be issued. In addition, as your status can change at any time, depending on your capsule consumption, we suggest that you consult and present the Nespresso App. There, you will present your updated Nespresso&YOU status.

In Brazil, the program started on 10/09/2019, therefore, all customers who participate in the program must consider this date to be entitled to benefits, according to the specifics of each status.

Benefits and status are valid only in the country where the purchases were made. Each market has its own loyalty program and there is no connection between accounts between countries.

At that moment, the Nespresso&You benefits of each level can be consulted through the website www.nespresso.com. Over time, we may add new benefits, delete or change existing ones without notice. We'll  always think about rewarding you with new experiences.

Just keep your capsule consumption active and reach the amount indicated to proceed to the next level. Your seniority will also be considered as long as you continue to purchase capsules, regularly with Nespresso. By consulting your application, you will find all the information needed to evolve your status.

As long as you buy Nespresso coffees, you will have access to the benefits of your status, however, if you go 12 months in a row without buying, or, do not purchase the minimum quantity of capsules, you will lose access to the benefits and status of Nespresso & You. return to buy with us, you will enter the level corresponding to your consumption.

The Nespresso Subscription was incorporated into the Nespresso & YOU program and the terms and conditions remain the same, with 10% extra credit for all consumers who subscribe to the service, of all statuses.

Your family members can enjoy the benefits and offers as long as they use their account (their CPF). Pay attention only to offers valid once per CPF, which will expire after 1 use per Nespresso account.

You can check your status in the section "My Account" then "My Member Status" on the website www.nespresso.com or on the Nespresso application.

If you are unable to view your status, contact Nespresso customer service 24 hours, 7 days a week.

Every customer with Ambassador status, is entitled to the gift from the month of their Nespresso birthday. Can be removed when ordering capsules within 12 months after this date. The customer must still have Ambassador status when withdrawing the gift.

You can view and access your credit by loging to your Nespresso account, calling us at 0800 7777 737 or visiting a Boutique. 

The Nespresso provides to the customers many offers and promotion during the year. You can take advantage of the currently promotions and offers by logging in to site. Also Nespressso share them on official page on Facebook and Instagram.

Nespresso coffee makers make coffee with crema (natural foam), as they extract the coffee at ideal pressure and temperatures. Learn more at this link.

The Nespresso coffee machine allows you to have the perfect coffee at the touch of a button. For more details click here.

Nespresso has coffee makers that prepare recipes like Latte Macchiato at the touch of a button and also has Aeroccino, which is an accessory for frothing milk. Learn more https://www.nespresso.com/br/en/order/machines/original.

With the Nespresso coffee maker, simply extract the coffee over two ice cubes.

Nespresso coffee makers extract espresso coffee at the ideal temperature and pressure, just at the touch of a button. Learn more by accessing the link.

An espresso coffee, often referred to as espresso, is a method of brewing coffee by passing hot water under high pressure through roast and ground coffee. Nespresso coffee makers extract coffee at the ideal pressure and temperature.

Through the website www.nespresso.com/br/pt, or 0800 7777 737, CHAT, E-mail or in our Boutiques.

Nespresso uses the two existing types of coffee, Arabica and Robusta (Conilon) in the production of coffee. Learn more on the site by accessing this link.

After inserting the capsule into the Nespresso coffee maker, your coffee will be extracted after touching the chosen dosage button. Nespresso coffees have an intensity rating of up to 13, being the strongest/intense with a rating from 8.

Nespresso developed the system in 1986, and with high quality coffees, they provide practical and delicious moments.

Through the website www.nespresso.com/br/pt, or 0800 7777 737, CHAT, E-mail or in our Boutiques.

Nespresso has coffee makers that prepare coffee and recipes at the touch of a button. For details, click here.

Extract your favorite Nespresso and pour milk over the coffee.

Insert the milk up to the desired amount indicator and press the preparation button.

It is the type of coffee most used by Nespresso for blends. This variety is the most consumed in the world.

Nespresso uses several varieties of Arabica coffee in the composition of coffees and blends. Learn more at the link.

Nespresso has no knowledge of competitors' product. Learn more about Nespresso capsules on the Nespresso website, Nespresso Boutiques or the brand's Official WhatsApp.

Through the website www.nespresso.com/br/pt, 0800 7777 737, CHAT, E-mail or at Boutiques. Learn more at link.

Nespresso has the Original system for espresso coffees and Vertuoline, which prepares different dosages of coffee with a single crema. Learn more at the link.

All Nespresso coffees are considered gourmet. They are coffees with superior quality because of specificities in the production stages – such as the way of cultivation, roasting and grinding time, preserving the natural flavors of the beans. Know more link.

To find out more about Nespresso's promotional actions, visit www.nespresso.com/br/pt

To find out more about promotional actions, see our website www.nespresso.com/br/pt.

Nespresso coffee experts have carefully chosen the origin and roasting parameters of each coffee variety so that they can work perfectly with the new Centrifusion ™ technology.

After inserting the capsule, closing the lever and pressing the single extraction button, the infusion takes place and then the coffee it’s centrifuge. The capsule can rotate at up to 4,000 rotations per minute, producing the perfect crema for you to enjoy quality coffee in different formats.

Brazil is an important market for Nespresso and, as the second largest coffee drinker in the world, we still see the opportunity to increase the capillarity of our business here. The Vertuo system comes to promote a rediscovery of moments with coffee, offering new extraction possibilities and greater versatility. At the moment, the launch is exclusive to Nespresso.com (app and website).

The two systems are different and depend on different preparation processes. Our Centrifusion ™ technology was specifically designed for the Vertuo system, which allows the extraction of different types of coffee without neglecting the high sustainable quality of our products.

Different parameters are necessary to allow a more versatile extraction that, at the same time, maintaining the high quality of the coffee. This launch marks a new positioning of the company in the market, offering a new consumption system.

The Vertuo system reads the barcode on the capsules to identify which coffee the consumer is preparing. Then, adjust the amount and temperature of the water, the time of infusion and the level of rotation of the capsule in addition to other parameters to extract the ideal coffee. Below, the phased process:

1) Reading: the capsule is read and all extraction parameters are defined and adjusted;

2) Infusion: the system injects water into the capsule;

3) Centrifugation: the system rotates the capsule while injecting water continuously to extract all the aromas from the coffee and create the perfect crema;

4) Finishing: the speed reaches up to 4,000 revolutions per minute to fully extract the coffee and dry the capsule.

The two systems are different and seek to achieve complementary objectives. The original system was designed for people looking for classic espresso and espresso-based coffees (cappuccinos and lattes). While the Vertuo system is intended for those who prefer different types of coffee, whether in the morning to gain energy or even in the afternoon, to share with family or friends.

The price range of capsules in the Vertuo system is between R $ 2.80 to R $ 4.00.

Here in Brazil, Nespresso Vertuo has a line of 18 coffees with different intensities and flavors, all with an inherent smoothness. Are they:

• Coffee / Mug, (230ml):Intenso, Stormio, Hazelino Muffin, Caramel Cookie, Vanilla Custard Pie, Master Origin Colombia, Master Origin Mexico.

• Gran Lungo, (150ml):Fortado, Arondio, Decaffeinato Ontuoso, Master Origin Ethiopia, Master Origin Costa Rica.

• Double Espresso, (80ml):  Scuro, Chiaro, Bianco Leggero.

• Espresso, (40ml): Diavolitto, Altissio, Voltesso.

We supply coffees of the highest sustainable quality for both the Vertuo system and the Original Line. The varieties are different, however, each one was created specifically - with careful grain selection, specialized mixing, roasting and grinding - for the best interaction and harmony in the consumers' palate.

The amount of caffeine is different for each coffee and depends on two factors: the proportion of robusta (Robusta coffees contain twice as much caffeine as Arabica) and the amount of ground coffee used to prepare each variety.

For Vertuo, the amount of caffeine varies depending on the size of the cup and the variety of coffee:

• Espresso (40ml): 70-150mg/cup.
• Gran Lungo (150ml): 120-200mg/cup.
• Mug (230ml):140-200mg/cup.

The Original Line Espresso coffee machines have revolutionized the way millions of consumers drink coffee around the world. We continue to invest in the original system, which will continue to be sold globally.

The smaller capsules make Espresso coffee. The medium-sized capsules make Espressos Doubles and Gran Lungos. The larger capsules make Mug-sized coffees.

Yes. VertuoLine capsules purchased from our direct sales channels will also be added to the count within the Nespresso & YOU program to update your status.

No. The original system and Vertuo use different capsules, which interact with the systems in different ways. There are two complementary lines that arrive to please different types of consumers.

Pressure is not the key parameter for systems based on centrifusion technology. Over time, ways of extracting coffee have evolved. Vertuo has a revolutionary new technology that works by rotating the capsule inside the system. The centrifugal force creates speeds of up to 4,000 rotations per minute. This forces the water to pass through the ground coffee along the sides of the rim.

Each box contains 10 capsules. The description of the coffee, as well as the aromatic profile with milk can be found on the bottom of the packaging.

Vertuo is not an update, but a different system. When you purchase the Nespresso system, whether original or Vertuo, you become a member of the Nespresso Club that encompasses both systems.

Nespresso has a wide selection of 30 coffees, comprising 6 varieties 
in the Ispirazione Italiana line, 6 varieties in the World Exploration 
line, 4 varieties of Espressos, 5 Master Origins, 03 decaffeinated
and  6 Barista Creations coffees:

Ispirazione Italiana Intense - R$ 2,80 and the box R$ 28,00

Ispirazione Palermo Kazaar, Ispirazione Napoli, Ispirazione Venezia, Ispirazione Ristretto Italiano,  Ispirazione Firenze Arpeggio,  Ispirazione Roma.

Ispirazione Italiana and Espresso Decaffeinato - R$ 2,90 and the box R$ 29,00

Arpeggio Decaffeinato, Ispirazione Ristretto Italiano Decaffeinato, Volluto Decaffeinato. 

Master Origin - R$ 3,20 and the box R$ 32,00

India, Indonesia, Colombia, Nicaragua e Ethiopia.

World Exploration - R$2,90 and the box R$ 29,00

Tokyo Lungo, Stockholm Lungo, Cape Town Lungo,Vienna Lungo, Shanghai Lungo e Buenos Aires.

Espressos - R$2,80 and the box R$ 28,00

Capriccio, Volluto, Cosi, Ispirazione Genova Livanto.

Barista Creations - R$3,20 and the box R$32,00.

Caramel Crème Brûllée, Cocoa Truffle, Vanila Éclair, Chiaro, Scuro e Corto.

To learn more and purchase our coffees click here.

Nespresso capsules are made of aluminum and hermetically sealed protected from light, moisture and oxygen in order to maintain the coffee at its absolute best. 

The expiration date is 12 months from the date of manufacture. In Brazil the date is shorter due to the time of import and clearance of goods, since the capsules are produced in Switzerland.

Anyway, to make an espresso always perfect Nespresso never sells capsules with validity under 4 months. At the end of every sleeve you will find the production date and the “best before” date.

If you need more information, click here and send your message.

Our goal is to offer the Ultimate Coffee Experience with exclusive coffees of the highest quality, selected from the best origins in the world and perfectly portioned.

We offer to our customers options such as the accessory Aeroccino and machines that have the milk frothing function. On clicking here you can discover more about our machines.

Globally we do not produce chocolate, cappuccino or milk capsules.

By purchasing one of our machines with milk solution, associated with our coffees, you can prepare delicious recipes. Click here to learn how. 

For one of our experts assist in the purchase of your machine, please contact on 0800 7777 737, available 24 hours, 7 days a week or if you prefer, click here and send your message.

To find out which Nespresso Boutique is closest to your home, simply click here.

To check the opening hours of all our Boutiques, just click here.

The capsules of the Classic Line and Professional Line have different formats, because each line has its specific features and characteristics.

The round, flat shape of the Professional Line capsules has been developed for easy storage of the same in our customers, such as companies, hotels and restaurants.

The Classic Line design is intuitive, has easy visual identification and fits perfectly with our machine, 
click here to see our range of 30 coffees.

If you still have questions, click here and send your message.

Our Grands Crus are exclusively available to order in the following ways:

• toll-free phone 24 hours a day, 7 days a week: 0800 77 77 737

• website www.nespresso.com

• iPhone, Android and iPad applications

• Nespresso Boutiques

To make your order online and receive it in the comfort of your home, just visit our website www.nespresso.com/br/pt and click "Register". After completing the registration, you will have access to the page where you can choose the varieties of capsules of your choice.

To check the addresses of the Nespresso Boutiques in Brazil visit the page BOUTIQUES/PARTNERS.

The deadlines indicated below should only be considered for orders 
placed until 12:00. After this time, 
please add 1 business day to the delivery time.

Capitals of the following states:

• SP, RJ, PE e RS up to 1 working day;
• DF, MG, PR e SC up to 2 working days;
• GO, BA, PB e SE  up to 3 working days;
• ES, MT, AL, RN, CE, PI, MA e MS  up to 5 working days;
up to 7 working days.

For other cities (inland), add 3 working days to the aforementioned 
deadlines.