Frequently asked questions

You can make purchases through Nespresso website and app and also by calling 0800 7777 737 with free shipping. Our services are available seven days a week, 24 hours a day. Delivery times have changed - see the current term on the website.

Yes. You can buy through the Nespresso website and application and also by calling 0800 7777 737 with free shipping. Delivery times may change in some regions - see deadline in effect on the website.

The health of our employees and customers is our main commitment. Deliveries will be made in person as long as there is no imminent health risk. We are monitoring the situation to offer the best possible service. We apologize for any inconvenience and thank you for your understanding.

Yes. At Nespresso, we take the health and safety of our customers and employees extremely seriously. All of our products are safe from COVID-19.

Yes. You can place orders on our website, the Nespresso app and at 0800 7777 737 with free shipping.

We are adapting to the situation and operating in a format that guarantees health and safety of all our employees. We have adopted intensified hygiene measures and are working with as few people as possible. Health of our employees and customers is our priority.

100% of our team is already working from home with access to our means of communication such as telephone, chat and e-mail, so that our customers are not left unattended at this time. We are adapting and taking the necessary measures to protect the health of our employees and customers. Thank you for your concern.

Our entire Customer Relationship team is already working from home. Health of our employees and customers is our priority.

It is a Nespresso capsule subscription service which includes a Free machine, created for the convenience of members. From the three plans available, you may choose the one that best suits you and use the credits to buy your favorite coffees every month, with free shipping. Your contract will be valid for 12 months, with a monthly charge being made to your credit card according to the amount corresponding to the chosen plan. A credit of equal value will be made available every month in your Nespresso account for you to buy capsules and/or accessories that you wish.You can use your credit whenever you want. It is cumulative, and you don't have to use all the credit every month. The credit may be used up to 1 year after termination of your 12-month contract.

The monthly fee must be payed exclusively by credit card, except prepaid and virtual cards. The next fees will be charged on the same day of the month in which your Subscription was contracted. You can change your credit card through our website. In case of lost, expiration, theft, or any other reason that you need to change the stored credit card you can update the data by accessing your account by filling in the login fields with your email address and password. Then, "My Account - Subscriptions" and click on "Change credit card".

Yes. To do so, cancel your current Subscription Plan in your account at www.nespresso.com or contact a Nespresso Specialist on 0800 7777737. Your remaining credits will remain available for 1 year, after the initial 12-month period. Then, it will be possible to hire a new Subscription Plan.

Yes, the credits remain in your account and can be accumulated to purchase whatever you want. You don't have to use your credit every month. It may be partially used and will continue to be accumulated. The available credit may be used up to 1 year after the termination of your 12-month contract.

The credit is made available automatically each month, after payment of the monthly fee, in your Nespresso account. You can check the credits by logging in into your account online at www.Nespresso.com, calling at 0800 7777 737 or visiting a Boutique.

The criteria used to define its status were: seniority or the number of capsules consumed in the period from Oct/18 to Sep/19. The criterion that offers the most advantages to the customer was chosen.

Thinking about sustainability, new cards will not be issued. In addition, as your status can change at any time, depending on your capsule consumption, we suggest that you consult and present the Nespresso App. There, you will present your updated Nespresso&YOU status.

In Brazil, the program started on 10/09/2019, therefore, all customers who participate in the program must consider this date to be entitled to benefits, according to the specifics of each status.

Benefits and status are valid only in the country where the purchases were made. Each market has its own loyalty program and there is no connection between accounts between countries.

At that moment, the Nespresso&You benefits of each level can be consulted through the website www.nespresso.com. Over time, we may add new benefits, delete or change existing ones without notice. We'll  always think about rewarding you with new experiences.

Just keep your capsule consumption active and reach the amount indicated to proceed to the next level. Your seniority will also be considered as long as you continue to purchase capsules, regularly with Nespresso. By consulting your application, you will find all the information needed to evolve your status.

As long as you buy Nespresso coffees, you will have access to the benefits of your status, however, if you go 12 months in a row without buying, or, do not purchase the minimum quantity of capsules, you will lose access to the benefits and status of Nespresso & You. return to buy with us, you will enter the level corresponding to your consumption.

The Nespresso Subscription was incorporated into the Nespresso & YOU program and the terms and conditions remain the same, with 10% extra credit for all consumers who subscribe to the service, of all statuses.

Your family members can enjoy the benefits and offers as long as they use their account (their CPF). Pay attention only to offers valid once per CPF, which will expire after 1 use per Nespresso account.

You can check your status in the section "My Account" then "My Member Status" on the website www.nespresso.com or on the Nespresso application.

If you are unable to view your status, contact Nespresso customer service 24 hours, 7 days a week.

Every customer with Ambassador status, is entitled to the gift from the month of their Nespresso birthday. Can be removed when ordering capsules within 12 months after this date. The customer must still have Ambassador status when withdrawing the gift.

You will be presented with a Pack of 80 capsules + 01 Subscription 
Voucher with 02 months free (1st and 6th month);
If you purchased directly on this Site or by Application, just wait 
up to 04 business days.
If you have purchased from a partner store, you will have to 
register for the Offer by 10/15/2021 at wwww.nespresso.com/presente.
I emphasize the importance of consulting the Terms and Conditions.

The Subscription card or voucher that you won, has the 1st and 6th 
month free of charge. To activate, you must use the card with a 
unique code, in the period from 02/01/2021 - 10/30/2021 and 
register the subscription through the Nespresso website, at this 
link: 
https://www.nespresso.com/br/pt/ativar-assinatura

I just emphasize the importance of consulting the Terms and 
Conditions.

You get 2 months of Nespresso Subscription totally free 
(1st and 6th), with 10% extra credit every month, which can be 
used to buy coffees, accessories, chocolates, machines and even 
hire services (minus a new one) Subscription) in any of the 
purchase channels.
If you need to, you can cancel at any time, easily and free of 
charge, only reinforcing that you will lose the 6th month free of 
charge if the plan is canceled beforehand.

Offers are different:

For Original system machines, you will be presented with a Pack of 
80 capsules from the Original system + 01 Subscription Voucher with 
02 free months (1st and 6th month);

And for Vertuo system machines, you will be presented with a Pack 
of 80 capsules of the Vertuo system + 1 Travel Mug Nomad + R $ 150.00 
credit (available for use until 09/30/2021).

Even though they are different systems, the Offers are cumulative, 
that is, with the purchase of one machine from each system, you win 
the gift package from each one - limited to 3 machines from each 
system per CPF.

The Nespresso provides to the customers many offers and promotion during the year. You can take advantage of the currently promotions and offers by logging in to site. Also Nespressso share them on official page on Facebook and Instagram.

You can view and access your credit by loging to your Nespresso account, calling us at 0800 7777 737 or visiting a Boutique. 

Nespresso coffee experts have carefully chosen the origin and roasting parameters of each coffee variety so that they can work perfectly with the new Centrifusion ™ technology.

After inserting the capsule, closing the lever and pressing the single extraction button, the infusion takes place and then the coffee it’s centrifuge. The capsule can rotate at up to 4,000 rotations per minute, producing the perfect crema for you to enjoy quality coffee in different formats.

Brazil is an important market for Nespresso and, as the second largest coffee drinker in the world, we still see the opportunity to increase the capillarity of our business here. The Vertuo system comes to promote a rediscovery of moments with coffee, offering new extraction possibilities and greater versatility. At the moment, the launch is exclusive to Nespresso.com (app and website).

The two systems are different and depend on different preparation processes. Our Centrifusion ™ technology was specifically designed for the Vertuo system, which allows the extraction of different types of coffee without neglecting the high sustainable quality of our products.

Different parameters are necessary to allow a more versatile extraction that, at the same time, maintaining the high quality of the coffee. This launch marks a new positioning of the company in the market, offering a new consumption system.

The Vertuo system reads the barcode on the capsules to identify which coffee the consumer is preparing. Then, adjust the amount and temperature of the water, the time of infusion and the level of rotation of the capsule in addition to other parameters to extract the ideal coffee. Below, the phased process:

1) Reading: the capsule is read and all extraction parameters are defined and adjusted;

2) Infusion: the system injects water into the capsule;

3) Centrifugation: the system rotates the capsule while injecting water continuously to extract all the aromas from the coffee and create the perfect crema;

4) Finishing: the speed reaches up to 4,000 revolutions per minute to fully extract the coffee and dry the capsule.

The two systems are different and seek to achieve complementary objectives. The original system was designed for people looking for classic espresso and espresso-based coffees (cappuccinos and lattes). While the Vertuo system is intended for those who prefer different types of coffee, whether in the morning to gain energy or even in the afternoon, to share with family or friends.

The price range of capsules in the Vertuo system is between R $ 2.80 to R $ 4.00.

Here in Brazil, Nespresso Vertuo has a line of 18 coffees with different intensities and flavors, all with an inherent smoothness. Are they:

• Coffee / Mug, (230ml):Intenso, Stormio, Hazelino Muffin, Caramel Cookie, Vanilla Custard Pie, Master Origin Colombia, Master Origin Mexico.

• Gran Lungo, (150ml):Fortado, Arondio, Decaffeinato Ontuoso, Master Origin Ethiopia, Master Origin Costa Rica.

• Double Espresso, (80ml):  Scuro, Chiaro, Bianco Leggero.

• Espresso, (40ml): Diavolitto, Altissio, Voltesso.

We supply coffees of the highest sustainable quality for both the Vertuo system and the Original Line. The varieties are different, however, each one was created specifically - with careful grain selection, specialized mixing, roasting and grinding - for the best interaction and harmony in the consumers' palate.

The amount of caffeine is different for each coffee and depends on two factors: the proportion of robusta (Robusta coffees contain twice as much caffeine as Arabica) and the amount of ground coffee used to prepare each variety.

For Vertuo, the amount of caffeine varies depending on the size of the cup and the variety of coffee:

• Espresso (40ml): 70-150mg/cup.
• Gran Lungo (150ml): 120-200mg/cup.
• Mug (230ml):140-200mg/cup.

The Original Line Espresso coffee machines have revolutionized the way millions of consumers drink coffee around the world. We continue to invest in the original system, which will continue to be sold globally.

The smaller capsules make Espresso coffee. The medium-sized capsules make Espressos Doubles and Gran Lungos. The larger capsules make Mug-sized coffees.

Yes. VertuoLine capsules purchased from our direct sales channels will also be added to the count within the Nespresso & YOU program to update your status.

No. The original system and Vertuo use different capsules, which interact with the systems in different ways. There are two complementary lines that arrive to please different types of consumers.

Pressure is not the key parameter for systems based on centrifusion technology. Over time, ways of extracting coffee have evolved. Vertuo has a revolutionary new technology that works by rotating the capsule inside the system. The centrifugal force creates speeds of up to 4,000 rotations per minute. This forces the water to pass through the ground coffee along the sides of the rim.

Each box contains 10 capsules. The description of the coffee, as well as the aromatic profile with milk can be found on the bottom of the packaging.

Vertuo is not an update, but a different system. When you purchase the Nespresso system, whether original or Vertuo, you become a member of the Nespresso Club that encompasses both systems.

Nespresso has a wide selection of 30 coffees, comprising 6 varieties 
in the Ispirazione Italiana line, 6 varieties in the World Exploration 
line, 4 varieties of Espressos, 5 Master Origins, 03 decaffeinated
and  6 Barista Creations coffees:

Ispirazione Italiana Intense - R$ 2,60 and the box R$ 26,00

Ispirazione Palermo Kazaar, Ispirazione Napoli, Ispirazione Venezia, Ispirazione Ristretto Italiano,  Ispirazione Firenze Arpeggio,  Ispirazione Roma.

Ispirazione Italiana, Espresso Decaffeinato - R$ 2,70 and the box R$ 27,00

Arpeggio Decaffeinato, Ispirazione Ristretto Italiano Decaffeinato, Volluto Decaffeinato. 

Master Origin - R$ 3,00 and the box R$ 30,00

India, Indonesia, Colombia, Nicaragua e Ethiopia.

World Exploration - R$2,70 and the box R$ 27,00

Tokyo Lungo, Stockholm Lungo, Cape Town Lungo,Vienna Lungo, Shanghai Lungo e Buenos Aires.

Espressos - R$2,60 and the box R$ 26,00

Capriccio, Volluto, Cosi, Ispirazione Genova Livanto.

Barista Creations - R$2,80 and the box R$28,00.

Caramel Crème Brûllée, Cocoa Truffle, Vanila Éclair, Chiaro, Scuro e Corto.

To learn more and purchase our coffees click here.

Nespresso capsules are made of aluminum and hermetically sealed protected from light, moisture and oxygen in order to maintain the coffee at its absolute best. 

The expiration date is 12 months from the date of manufacture. In Brazil the date is shorter due to the time of import and clearance of goods, since the capsules are produced in Switzerland.

Anyway, to make an espresso always perfect Nespresso never sells capsules with validity under 4 months. At the end of every sleeve you will find the production date and the “best before” date.

If you need more information, click here and send your message.

Our goal is to offer the Ultimate Coffee Experience with exclusive coffees of the highest quality, selected from the best origins in the world and perfectly portioned.

We offer to our customers options such as the accessory Aeroccino and machines that have the milk frothing function. On clicking here you can discover more about our machines.

Globally we do not produce chocolate, cappuccino or milk capsules.

By purchasing one of our machines with milk solution, associated with our coffees, you can prepare delicious recipes. Click here to learn how. 

For one of our experts assist in the purchase of your machine, please contact on 0800 7777 737, available 24 hours, 7 days a week or if you prefer, click here and send your message.

To find out which Nespresso Boutique is closest to your home, simply click here.

To check the opening hours of all our Boutiques, just click here.

The capsules of the Classic Line and Professional Line have different formats, because each line has its specific features and characteristics.

The round, flat shape of the Professional Line capsules has been developed for easy storage of the same in our customers, such as companies, hotels and restaurants.

The Classic Line design is intuitive, has easy visual identification and fits perfectly with our machine, 
click here to see our range of 30 coffees.

If you still have questions, click here and send your message.

Our Grands Crus are exclusively available to order in the following ways:

• toll-free phone 24 hours a day, 7 days a week: 0800 77 77 737

• website www.nespresso.com

• iPhone, Android and iPad applications

• Nespresso Boutiques

To make your order online and receive it in the comfort of your home, just visit our website www.nespresso.com/br/pt and click "Register". After completing the registration, you will have access to the page where you can choose the varieties of capsules of your choice.

To check the addresses of the Nespresso Boutiques in Brazil visit the page BOUTIQUES/PARTNERS.

The deadlines indicated below should only be considered for orders 
placed until 12:00. After this time, 
please add 1 business day to the delivery time.

Capitals of the following states:

• SP, RJ, PE e RS up to 1 working day;
• DF, MG, PR e SC up to 2 working days;
• GO, BA, PB e SE  up to 3 working days;
• ES, MT, AL, RN, CE, PI, MA e MS  up to 5 working days;
up to 7 working days.

For other cities (inland), add 3 working days to the aforementioned 
deadlines.