Frequently asked questions

The period to participate in this promotion is from 12:00 AM (Brasília time) on March 10, 2026, until 6:00 PM (Brasília time) on March 30, 2026.

The entire national territory of Brazil.

Nespresso Limited Edition SAMRA Origins – Tanzania (Vertuo), Nespresso Limited Edition SAMRA Origins – Tanzania (Original), Nespresso Limited Edition SAMRA Origins – Togetherness Blend (Vertuo), Limited Edition Medium Thermal Mug, Limited Edition Yellow Drinks Cup.

Similar to a sweepstakes.

All consumers over 18 residing in Brazil who purchase at least one participating product.

Up to five lucky numbers during the promotion period.

Employees, directors, partners, and anyone involved in managing the promotion.

Register on the website, provide required data, and upload the receipt.

Yes, up to five lucky numbers.

No.

Yes.

No.

By logging into the website.

20 pairs of tickets for The Weeknd concerts plus travel and accessories. Draw on April 1, 2026.

On the promotion website.

20 pairs of tickets.

By email with document submission required.

30 days after winner confirmation.

No.

False or incorrect information or rule violations.

On the promotion website.

Phone support or website contact form.

For machines purchased in accredited partner stores in the period from 03/13/2024 to 10/21/2024, you can register the machine and redeem your credits until 10/21/2024, through the Registro website (nespresso.com.br), in it, you will register using your CPF, machine purchase invoice and the machine's serial number.
Mechanical:

-Buy a Nespresso machine from the Original Line system, and earn R$ 450* in coffees. Amount available to be used over 12 months. The first redemption must be made in the amount of R$100 in credit for the purchase of coffees. After 30 days, in the remaining 11 months, a discount of R$32 will be available on the purchase of capsules. Non-cumulative discount, see terms and conditions.

-Buy a Nespresso machine from the Vertuo Line system, and redeem a R$ 200 voucher* to be used to purchase capsules, see terms and conditions.

When you buy your machine through one of these channels, the credit will be available in your online access, within 04 working days and can be used on the website / app or nespresso service channels (Whatsapp, Chat, 0800 or stores).

Yes, the new Nespresso Store app is available for free on devices running iOS and Android. To download it, go to the App Store (iOS) or Google Play (Android) and search for "Nespresso Store" or simply "Nespresso." The app will appear in the search results and is identified by the Nespresso icon on a white background.

The new Nespresso Store app was designed to offer a more modern, intuitive, and seamless experience. Key improvements include simplified navigation, a faster online shopping process, optimized product display, and easier order and coffee subscription management. The interface has also been redesigned to make access to personalized offers and new releases more practical, delivering a more efficient user journey.

You can install the new app even if the old one is still on your device. However, to avoid potential conflicts and ensure optimal performance, we recommend uninstalling the old version.
The new Nespresso Store app can be installed directly and will recognize your login, preserving your history, preferences, and saved data—ensuring continuity in your experience with the brand.

No. If you are already a Nespresso customer, simply log in to the new Nespresso Store app using the same email and password used on the website or previous app.
If you don’t have an account yet, you can register directly in the app in a simple and fast process.
Being logged in is essential to access personalized content and enjoy all the app’s benefits.

The old Nespresso app will be discontinued sometime in 2025. Until then, users of the old app will be notified and guided to switch to the new Nespresso Store app.
Available for Android and iOS, the new app was designed to enhance the shopping experience with personalized recommendations, easy access to new products, and simpler order management. Once the old version is discontinued, Nespresso Store will be the only official app for online purchases.

No. The new Nespresso Store app does not include machine connectivity features. That functionality will be available in the Nespresso Smart app, developed specifically for technical support, tutorials, and connectivity with compatible Barista and Vertuo machines.
Nespresso Smart will be released in 2025, on a date to be confirmed. The Nespresso Store app is focused on online shopping, order management, and coffee subscription services.

The Android operating system (used by brands like Samsung, Motorola, etc.) and iOS (exclusive to Apple devices) differ in technical and operational aspects.
While the Nespresso Store app experience is similar on both platforms, there may be minor variations in the interface or user flow based on each system’s specific guidelines.

Yes, there are important differences:

• iOS: Users can modify their subscription in the app, but cannot cancel it through the app—cancellation must be done via the Apple ID system. If the customer has more than one subscription, they need to swipe horizontally to view them one at a time.

• Android: Users cannot modify their subscription, but can cancel it directly in the Nespresso app. If there are multiple subscriptions, they are displayed vertically, allowing all to be viewed at once on the first page.

Yes. When you log in with your Nespresso account, your order history and other registered data will be available in the new app. Everything will be accessible with a more modern look and optimized features.

Currently, the Nespresso Store app does not offer a Boutique or Recycling Point locator feature. To access this information, we recommend visiting the official Nespresso website via the Store Locator | Nespresso Brazil. Alternatively, our customer service channels are also available to assist you.

If you encounter an error or instability while using the app, first check for available updates in the App Store or Google Play and install them if needed.
If the issue persists, try logging out and logging back in.
If the problem continues, uninstall and reinstall the app.
If the issue still isn’t resolved, please contact our Customer Service team—they’re ready to assist you in the best possible way.

The NOVOAPP10 coupon is exclusive to the new Nespresso Store app and is not valid in the previous version.
To use the offer, the customer must download the new app.
The 10% discount is valid on purchases of 70 or more capsules from the Original and/or Vertuo lines and only for the first purchase in the new app.
The offer is non-cumulative and limited to one use per CPF.

Yes, the NOVOAPP10 coupon is an exclusive offer for the new Nespresso Store app. Nespresso members receive a 10% discount when purchasing at least 70 capsules from the Original and/or Vertuo lines—valid only on their first purchase through the new app.

To activate the discount, the member must enter the code NOVOAPP10 in the “Promo Code” field at checkout.
The offer cannot be combined with other promotions and is limited to one use per CPF (Brazilian individual tax ID).
This offer is not valid in the old Nespresso app or under other conditions.
Valid from 05/13/2025 through 12/31/2025, subject to change without prior notice.

No, the coupon is only valid for purchases in the new Nespresso Store app using the code NOVOAPP10, under the terms outlined. It is an exclusive offer for this new sales channel and is not valid on the website, old app, or any other Nespresso sales channel.

The NOVOAPP10 coupon must be used exclusively in the new Nespresso Store app, in the “Promo Code” field at the Cart screen, during the order review step.
It is not valid for purchases made on the website, in the old app, or through any other Nespresso sales channels.

To apply the discount properly, be sure to:

• Use the updated version of the app

• Make your first purchase in the new app

• Add the code on the correct screen

• Include at least 70 capsules (Original or Vertuo line) in your cart

If the coupon didn’t work, check the following:

• Are you using the correct app? The coupon is only valid in the new Nespresso Store app.

• Is your device Android or iOS?

• Is your app updated to the latest version?

• For Android: consider clearing the app cache.

• For iOS and Android: try logging out and closing the app.

• Is this your first purchase in the new app? The coupon only applies to first-time purchases.

• Was the code entered correctly in the “Promo Code” field on the Cart screen?

• Did you add at least 70 capsules from the Original and/or Vertuo line?

If everything is correct and the problem persists, contact our Customer Service team via Online Chat, WhatsApp (+55 11 95578-4670), or toll-free at 0800 7777 737 (Monday to Saturday, 6:00 AM to 10:00 PM).

The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:

1. Open and close machine head.
2. Leave the lever in the unlocked position.
3. Press and release the button to turn the machine ON, and wait for a steady white light.
4. Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
5. Now you can pair the machine again.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
2. Make sure the Wi-Fi signal is strong.
3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
7. Once your Wi-Fi network is located, select it and enter your password and tap connect.
8. Once the connection is successful, select OK.
9. Under Connectivity the machine should say “Connected."

TIP: For a better connection with a dual band router, use the 2.4 GHz network. Check the router's manufacturor website and your internet provider for more information.

Please refer to our complete machine use and troubleshooting information here.

The criteria used to define its status were: seniority or the number of capsules consumed in the period from Oct/18 to Sep/19. The criterion that offers the most advantages to the customer was chosen.

Thinking about sustainability, new cards will not be issued. In addition, as your status can change at any time, depending on your capsule consumption, we suggest that you consult and present the Nespresso App. There, you will present your updated Nespresso&YOU status.

In Brazil, the program started on 10/09/2019, therefore, all customers who participate in the program must consider this date to be entitled to benefits, according to the specifics of each status.

Benefits and status are valid only in the country where the purchases were made. Each market has its own loyalty program and there is no connection between accounts between countries.

At that moment, the Nespresso&You benefits of each level can be consulted through the website www.nespresso.com. Over time, we may add new benefits, delete or change existing ones without notice. We'll  always think about rewarding you with new experiences.

Just keep your capsule consumption active and reach the amount indicated to proceed to the next level. Your seniority will also be considered as long as you continue to purchase capsules, regularly with Nespresso. By consulting your application, you will find all the information needed to evolve your status.

As long as you buy Nespresso coffees, you will have access to the benefits of your status, however, if you go 12 months in a row without buying, or, do not purchase the minimum quantity of capsules, you will lose access to the benefits and status of Nespresso & You. return to buy with us, you will enter the level corresponding to your consumption.

The Nespresso Subscription was incorporated into the Nespresso & YOU program and the terms and conditions remain the same, with 10% extra credit for all consumers who subscribe to the service, of all statuses.

Your family members can enjoy the benefits and offers as long as they use their account (their CPF). Pay attention only to offers valid once per CPF, which will expire after 1 use per Nespresso account.

You can check your status in the section "My Account" then "My Member Status" on the website www.nespresso.com or on the Nespresso application.

You can view and access your credit by loging to your Nespresso account, calling us at 0800 7777 737 or visiting a Boutique. 

The Nespresso provides to the customers many offers and promotion during the year. You can take advantage of the currently promotions and offers by logging in to site. Also Nespressso share them on official page on Facebook and Instagram.

Nespresso coffee makers make coffee with crema (natural foam), as they extract the coffee at ideal pressure and temperatures. Learn more at this link.

The Nespresso coffee machine allows you to have the perfect coffee at the touch of a button. For more details click here.

Nespresso has coffee makers that prepare recipes like Latte Macchiato at the touch of a button and also has Aeroccino, which is an accessory for frothing milk. Learn more https://www.nespresso.com/br/en/order/machines/original.

With the Nespresso coffee maker, simply extract the coffee over two ice cubes.

Nespresso coffee makers extract espresso coffee at the ideal temperature and pressure, just at the touch of a button. Learn more by accessing the link.

Through the website www.nespresso.com/br/pt, or 0800 7777 737, CHAT, E-mail or in our Boutiques.

An espresso coffee, often referred to as espresso, is a method of brewing coffee by passing hot water under high pressure through roast and ground coffee. Nespresso coffee makers extract coffee at the ideal pressure and temperature.

Nespresso uses the two existing types of coffee, Arabica and Robusta (Conilon) in the production of coffee. Learn more on the site by accessing this link.

After inserting the capsule into the Nespresso coffee maker, your coffee will be extracted after touching the chosen dosage button. Nespresso coffees have an intensity rating of up to 13, being the strongest/intense with a rating from 8.

Through the website www.nespresso.com/br/pt, or 0800 7777 737, CHAT, E-mail or in our Boutiques.

Nespresso developed the system in 1986, and with high quality coffees, they provide practical and delicious moments.

Nespresso has coffee makers that prepare coffee and recipes at the touch of a button. For details, click here.

Extract your favorite Nespresso and pour milk over the coffee.

Insert the milk up to the desired amount indicator and press the preparation button.

It is the type of coffee most used by Nespresso for blends. This variety is the most consumed in the world.

Nespresso uses several varieties of Arabica coffee in the composition of coffees and blends. Learn more at the link.

Through the website www.nespresso.com/br/pt, 0800 7777 737, CHAT, E-mail or at Boutiques. Learn more at link.

Nespresso has no knowledge about the competitors' product. Nespresso machines have been developed to be used in conjunction with original Nespresso capsules, ensuring the quality we want from our customers, and the use of another capsule in our machines may compromise the functionality of your equipment. Learn more about Nespresso capsules, through the Nespresso website or APP, Nespresso Boutiques or the brand's official Whatsapp.

The use of Nespresso capsules in another machine is not possible because they were developed for use in conjunction with Nespresso Coffee Machines, ensuring the quality we want from our customers. Learn more about Nespresso capsules, through the Nespresso website or APP, Nespresso Boutiques or the brand's official Whatsapp.

Nespresso has the Original system for espresso coffees and Vertuoline, which prepares different dosages of coffee with a single crema. Learn more at the link.

All Nespresso coffees are considered gourmet. They are coffees with superior quality because of specificities in the production stages – such as the way of cultivation, roasting and grinding time, preserving the natural flavors of the beans. Know more link.

To find out more about Nespresso's promotional actions, visit www.nespresso.com/br/pt

To find out more about promotional actions, see our website www.nespresso.com/br/pt.

Nespresso coffee experts have carefully chosen the origin and roasting parameters of each coffee variety so that they can work perfectly with the new Centrifusion ™ technology.

After inserting the capsule, closing the lever and pressing the single extraction button, the infusion takes place and then the coffee it’s centrifuge. The capsule can rotate at up to 4,000 rotations per minute, producing the perfect crema for you to enjoy quality coffee in different formats.

Brazil is an important market for Nespresso and, as the second largest coffee drinker in the world, we still see the opportunity to increase the capillarity of our business here. The Vertuo system comes to promote a rediscovery of moments with coffee, offering new extraction possibilities and greater versatility. At the moment, the launch is exclusive to Nespresso.com (app and website).

The two systems are different and depend on different preparation processes. Our Centrifusion ™ technology was specifically designed for the Vertuo system, which allows the extraction of different types of coffee without neglecting the high sustainable quality of our products.

Different parameters are necessary to allow a more versatile extraction that, at the same time, maintaining the high quality of the coffee. This launch marks a new positioning of the company in the market, offering a new consumption system.

The Vertuo system reads the barcode on the capsules to identify which coffee the consumer is preparing. Then, adjust the amount and temperature of the water, the time of infusion and the level of rotation of the capsule in addition to other parameters to extract the ideal coffee. Below, the phased process:

1) Reading: the capsule is read and all extraction parameters are defined and adjusted;

2) Infusion: the system injects water into the capsule;

3) Centrifugation: the system rotates the capsule while injecting water continuously to extract all the aromas from the coffee and create the perfect crema;

4) Finishing: the speed reaches up to 4,000 revolutions per minute to fully extract the coffee and dry the capsule.

The price range of capsules in the Vertuo system is between R$ 3,40 to R$ 7,00.

The two systems are different and seek to achieve complementary objectives. The original system was designed for people looking for classic espresso and espresso-based coffees (cappuccinos and lattes). While the Vertuo system is intended for those who prefer different types of coffee, whether in the morning to gain energy or even in the afternoon, to share with family or friends.

Here in Brazil, Nespresso Vertuo has a line of 18 coffees with different intensities and flavors, all with an inherent smoothness. Are they:

• Coffee / Mug, (230ml):Intenso, Stormio, Hazelino Muffin, Caramel Cookie, Vanilla Custard Pie, Master Origin Colombia, Master Origin Mexico.

• Gran Lungo, (150ml):Fortado, Arondio, Decaffeinato Ontuoso, Master Origin Ethiopia, Master Origin Costa Rica.

• Double Espresso, (80ml):  Scuro, Chiaro, Bianco Leggero.

• Espresso, (40ml): Diavolitto, Altissio, Voltesso.

We supply coffees of the highest sustainable quality for both the Vertuo system and the Original Line. The varieties are different, however, each one was created specifically - with careful grain selection, specialized mixing, roasting and grinding - for the best interaction and harmony in the consumers' palate.

The amount of caffeine is different for each coffee and depends on two factors: the proportion of robusta (Robusta coffees contain twice as much caffeine as Arabica) and the amount of ground coffee used to prepare each variety.

For Vertuo, the amount of caffeine varies depending on the size of the cup and the variety of coffee:

• Espresso (40ml): 70-150mg/cup.
• Gran Lungo (150ml): 120-200mg/cup.
• Mug (230ml):140-200mg/cup.

The Original Line Espresso coffee machines have revolutionized the way millions of consumers drink coffee around the world. We continue to invest in the original system, which will continue to be sold globally.

The smaller capsules make Espresso coffee. The medium-sized capsules make Espressos Doubles and Gran Lungos. The larger capsules make Mug-sized coffees.

Yes. VertuoLine capsules purchased from our direct sales channels will also be added to the count within the Nespresso & YOU program to update your status.

No. The original system and Vertuo use different capsules, which interact with the systems in different ways. There are two complementary lines that arrive to please different types of consumers.

Pressure is not the key parameter for systems based on centrifusion technology. Over time, ways of extracting coffee have evolved. Vertuo has a revolutionary new technology that works by rotating the capsule inside the system. The centrifugal force creates speeds of up to 4,000 rotations per minute. This forces the water to pass through the ground coffee along the sides of the rim.

Each box contains 10 capsules. The description of the coffee, as well as the aromatic profile with milk can be found on the bottom of the packaging.

Vertuo is not an update, but a different system. When you purchase the Nespresso system, whether original or Vertuo, you become a member of the Nespresso Club that encompasses both systems.

Nespresso has a wide selection of coffees in the original line, listed below:

Ispirazione Italiana Intensos - R$ 3,20 e a caixa R$ 32,00

Ispirazione Palermo Kazaar, Ispirazione Napoli, Ispirazione Venezia, Ispirazione Ristretto Italiano,  Ispirazione Firenze Arpeggio,  Ispirazione Roma, Ispirazione Genova Livanto.

Ispirazione Italiana e Espresso Descafeinados - R$ 3,30 e a caixa R$ 33,00

Arpeggio Descafeinado, Ispirazione Ristretto Italiano Descafeinado, Volluto Descafeinado. 

Master Origin - R$ 3,70  e a caixa R$ 37,00

India, Indonesia, Colombia e Nicarágua.

World Exploration Lungo - R$ 3,50 e a caixa R$ 35,00

Tokyo Lungo, Stockholm Lungo, Cape Town Envivo Lungo,Vienna Linizio Lungo, Shanghai Lungo e Buenos Aires.

World Exploration Espresso - R$3,40 e a caixa R$ 34,00

Rio de Janeiro Espresso, Istanbul Espresso, Paris Espresso

Espressos - R$3,20 e a caixa R$ 32,00

Capriccio, Volluto, Cosi.

Barista Creations - R$ 3,70 e a caixa R$ 37,00. 

Caramello, Cioccolatino, Vaniglia, Chiaro, Scuro e Corto.

To learn more and purchase our coffees click here.

Nespresso capsules are made of aluminum and hermetically sealed protected from light, moisture and oxygen in order to maintain the coffee at its absolute best. 

The expiration date is 12 months from the date of manufacture. In Brazil the date is shorter due to the time of import and clearance of goods, since the capsules are produced in Switzerland.

Anyway, to make an espresso always perfect Nespresso never sells capsules with validity under 4 months. At the end of every sleeve you will find the production date and the “best before” date.

If you need more information, click here and send your message.

Our goal is to offer the Ultimate Coffee Experience with exclusive coffees of the highest quality, selected from the best origins in the world and perfectly portioned.

We offer to our customers options such as the accessory Aeroccino and machines that have the milk frothing function. On clicking here you can discover more about our machines.

Globally we do not produce chocolate, cappuccino or milk capsules.

By purchasing one of our machines with milk solution, associated with our coffees, you can prepare delicious recipes. Click here to learn how. 

For one of our experts assist in the purchase of your machine, please contact on 0800 7777 737, available 24 hours, 7 days a week or if you prefer, click here and send your message.

To find out which Nespresso Boutique is closest to your home, simply click here.

To check the opening hours of all our Boutiques, just click here.

The capsules of the Classic Line and Professional Line have different formats, because each line has its specific features and characteristics.

The round, flat shape of the Professional Line capsules has been developed for easy storage of the same in our customers, such as companies, hotels and restaurants.

The Classic Line design is intuitive, has easy visual identification and fits perfectly with our machine, 
click here to see our range of 30 coffees.

If you still have questions, click here and send your message.

Our Capsules are exclusively available to order in the following ways:

• website and Chat www.nespresso.com
• iPhone, Android and iPad applications.

• WhatApp +55 11 95578-4670.
• Nespresso Boutiques. To check addresses of Nespresso Boutiques in Brazil visit the page Store locator.

To make your order online and receive it in comfort of your home, just visit our website www.nespresso.com/br/pt and click "Register". After completing your registration, you will have access to the page where you can choose the varieties of capsules.

There is no minimum order quantity for capsules, but for freight exemption the minimum order must be 70 capsules in Standard delivery mode, for all customers.
It is also important to mention that our coffees are sold in cases with 10 capsules each of the same variety.
If you encounter any difficulties when purchasing via the website or App, please contact a Nespresso Specialist via Chat, by telephone on 0800 7777 737 (24 hours a day) or visit one of our Boutiques. To find out the address of the nearest Boutique visit here.

The deadlines indicated below should only be considered for orders
placed until 12:00. After this time, please, add 1 business day to the delivery time.

Capitals of the following states:

• SP e RJ: 3 dias úteis;
• DF, ES, MG, GO, MS, PR e SC: 4 dias úteis;
• AL, CE, BA, SE, PE, PB, RN e RS: 5 dias úteis;
• PI, MA, TO e MT: 7 dias úteis;
• AM, AC, AP, PA, RR e RO: 9 dias úteis;

For other cities, add 03 working days to the aforementioned
deadlines.

On the website, the means of payment are accepted:

We have the availability of installments of purchases up to 10x without interest.

Conditions:

• Up to R$99 a vista 1x
• From R$100 to R$149,00 in up to 2x..
• From R$150,00 to R$199,00 in up to3x.
• From R$200,00 to R$249,00 in up to4x.
• From R$250,00 to R$299,00 in up to5x.
• From R$300,00 to R$349,00 in up to6x.
• From R$350,00 to R$399,00 in up to7x.
• From R$400,00 to R$449,00 in up to8x.
• From R$450,00 to R$499,00 in up to 9x.
• Acima de R$500,00 até 10x.
•  

At Boutiques, you can use (PIX, Cartões de crédito e Carteiras virtuais (Apple Pay, Samsung Pay e Google Pay).

You can track your online order through our website, click here.

Just enter your email address and password in the fields Order and then click Login.

Then, by clicking Order (Next Step) you will have access to the page where you can access the tab My Account and then Follow-up on my orders.

If you can not track your order this way do not hesitate to contact us via toll free phone 0800 7777 737 (24 hours a day, 7 days a week) or via email.

To ensure our delivery time according to each region, our distribution center batches, packages and ships the orders as quickly as possible.

Once an order is submitted, we cannot guarantee modifications or cancellations.

In case you are interested in making any change in your order (items, quantity or shipping destination) we ask kindly to refuse the shipment is in route and contact us , click here to tell us what the change to be made.

Any product purchased via one of the Nespresso channels – website, mobile app, telephone or Nespresso Boutiques – if found defect can be exchanged, if necessary, using any of our contact channels, not necessarily the one used to acquire your product.

In case of any purchase cancellation, exchanges are valid only for products acquired on the website, mobile application or telephone, within 7 days of receipt of the request.

The cancellation of the product purchased and the exchange are conditioned to the return of it to our Distribution Center. Once that the product arrives to our distribution center, we will make a replacement or refund of the amount paid.

For (the) products in perfect condition, which were acquired in one of the Nespresso channels, you can also make the exchange in all touch points of the brand. The product must be intact and in the original box, with invoice, and within 7 days for capsules and 30 days for other products.

For your request to be answered, contact the us at 0800 7777 737, click here to get all the necessary guidance with our Experts.

If you receive your order damaged or incorrect, take the product to be collected and contact us as soon as possible, click here and let us know in your message your order number or social security number (CPF), quantity and variety of items.

To register online, visit Nespresso website https://www.nespresso.com/br/en/home and select "PLEASE SIGN IN TO YOUR ACCOUNT" found in the homepage.

After following all the steps you will be able to place your orders and choose the delivery address in Brazil and thus have access to your membership number in Nespresso Brazil.

In case you do not remember the password to access your online account click on "PLEASE SIGN IN TO YOUR ACCOUNT" located on the homepage of Nespresso’s website.

Next you can click on "Forgot your password?". A link will be sent to your e-mail so you can set a new password.

When you receive the message with a link, click on "Reset My Password" and follow the instructions. If you don't receive it, please check your spam and/or junk mail.

If you don't have a register on Nespresso yet, you will receive an e-mail with the instructions to create one or check the e-mail you've used before.

If you have additional questions, not hesit to contact the us at the toll free phone 0800 7777 737, 24 hours a day, 7 days a week.

In case you have purchased your Nespresso machine abroad and its model is not sold in Brazil please select a similar model to register online since on the website you will only find the machine models and purchase locations available in Brazil. In that case we advise you to register your machine as a gift /other.

The serial number can and must be normally entered. It is found on the machine’s box or on the machine itself (under or behind it, according to each model) on a silver sticker below the barcode. This number is formed by 19 digits including numbers and letters.

More than 90% of the issues with the Nespresso machines are solved by following the troubleshootings available on this page.

If the issue persists, you can count on our specialists at your service by contacting our livechat or phone 0800 7777 737, 24/7.

Nespresso developed the system in 1986,  and with high quality coffees, they provide practical and delicious moments.

For coffee makers used in Brazil, Nespresso recommends descaling after 3.000 extractions.

The Nespresso system has the perfect fit for the capsule, in an intuitive way the machine limits the fitting of the capsule to only one position. Once fitted and with the compartment closed, the extraction takes place at the touch of a button.

Nespresso recommends descaling after 3,000 extractions and for any questions about the process, contact 0800 7777 737.

Nespresso machines have a unique system with different design and capacity for each consumer profile, to compare models, dimensions, features such as connectivity and milk recipes, please visit www.nespresso.com/br/pt.

For coffee makers used in Brazil, Nespresso recommends descaling after 3.000 extractions.

The Nespresso coffee maker brews coffee at the touch of a button. Learn more at this link.

Open the lever or slider and you will see a space shaped like a Nespresso capsule. Dock the capsule in this space.

Change the water in the reservoir daily;

Only carry out an extraction with water before the first coffee extraction of the day and after the last coffee extraction, so that any residue that may remain in the machine nozzle is eliminated.

Change the water in the reservoir daily;

Only carry out an extraction with water before the first coffee extraction of the day and after the last coffee extraction, so that any residue that may remain in the machine nozzle is eliminated.

We kindly ask to perform the following tests:

- Try plugging the machine into a different outlet and with a different adapter;

- Make sure that the machine is not connected to a multiple outlet or adapter with other connected appliances;

- Check if adapter corresponds to the correct voltage: 110V machines to use 20 amps adapter;

- We recommend that machine is plugged directly into a standard INMETRO outlet;

- If you need a transformer, check the machine voltage to guarantee the best fit for consumption.

If the incident persists, we suggest click here and watch our video tutorials or contact us at 0800 7777 737 (toll free, 24 hours a day, 7 days a week). If necessary, an appointment will be scheduled in order to send your machine to our Repair Center.

Our Technical Assistance services always start through telephone contact when a Specialist guides some simple tests.

Please contact us at our toll free phone 0800 7777 737 or send us an email so a Specialist contacts you within 2 business days.

For more information about our Technical Assistance services click here.

For machines purchased in Brazil, Nespresso provides 1 year of warranty so if your machine presents unusual behavior in this period we offer free technical assistance services that include:

- Withdrawal and return of the machine to the chosen address
- Repair/replacement of damaged parts
- Complete cleansing
- Warranty repair valid for 6 months

For machines purchased in other countries the warranty is limited according to the model specifications. This is a worldwide policy adopted by Nespresso, since we operate in many countries with their own specifications.

If you need technical assistance for your machine purchased abroad, please contact us on our toll-free phone 0800 7777 737 (24 hours a day, 7 days a week) or send us an email.

You can download your machine’s instructions manual directly through this website by clicking on THE MACHINES located on the homepage, then on YOU JUST BOUGHT A NESPRESSO MACHINE and finally on TROUBLE SHOOTING AND SOLUTIONS. Just choose the model and wait for the download.

If there are still doubts about the use of your machine, do not hesitate to contact our experts via the toll free phone 0800 7777 737.

Some spare parts of the Nespresso machines are available for purchase such as water tanks, capsule containers, drip trays, among others.

To check the availability of the part of your interest and purchase it please contact us via the toll phone 0800 7777 737, 24 hours a day, 7 days a week.

The Nespresso customer can deliver the capsules to Boutiques or other
 collection points, via reverse logistics by Green Delivery 
(if available in the region) or by mail (when requesting a postage 
code on the Nespresso website). The capsules are sent to the 
Nespresso Recycling Center, where the aluminum is used to produce 
other materials and the coffee grounds will be used as fertilizer.. 
Find out more by clicking here.

Nespresso customers can deliver the capsules at Boutiques or 
via Post Office, requesting a postage code on the website. 
The capsules are sent to the Nespresso Recycling Center, where 
the aluminum is used to produce other materials and the 
coffee grounds will be used as fertilizer. Find out more by 
clicking here.

The Nespresso customer can deliver the capsules at Boutiques or 
other collection points, reverse logistics by Delivery Green or 
by mail, requesting a postage code on the website, click here.

The Nespresso customer can deliver the capsules at Boutiques or other collection points, reverse logistics by Delivery Green or by mail, requesting a postage code on the website, click here.

The Nespresso customer can deliver the capsules to Boutiques or 
other collection points, via reverse logistics by Delivery Green 
(if available in the region) or by mail (when requesting a postage 
code on the Nespresso website). The capsules are sent to the 
Nespresso Recycling Center, where the aluminum is used to produce 
other materials and the coffee grounds will be used as fertilizer.

Nespresso customers can deliver the capsules at Boutiques or 
via Post Office, requesting a postage code on the website. 
The capsules are sent to the Nespresso Recycling Center, where 
the aluminum is used to produce other materials and the coffee 
grounds will be used as fertilizer. Find out more by clicking here.

We value your privacy and treat your personal data ethically and in compliance with all legal rules. You can check our Privacy Policy by clicking here and to help solve any problem, access this link and talk to our Experts by Whatsapp or Nespresso Chat. You can also contact us by phone 0800 7777 737 (available 24 hours, every day).

We value your privacy and handle your personal data ethically and
in compliance with all legal rules. You can check our
Privacy Policy by clicking here aqui, but if you want to report
something, go to this link and and talk to our Experts by Whatsapp.
You can also contact us through our telephone service 0800 7777 737
or Chat (available 24 hours a day).

You can check our Privacy Policy by clicking here, we also provide 
a detailed form and if you are interested click here, or request 
through the telephone service channels 0800 7777 737 or Chat.

We value your privacy and handle your personal data ethically 
and in compliance with all legal rules. You can check our 
Privacy Policy by clicking here, but if you want to report something,
go to this link and send more details of what happened. 
You can also contact us through our 0800 7777 737 or Chat telephone 
service channels (available 24 hours a day).

Unsubscribe can be requested through the email you received, but register your request by clicking here with the full details of the email and if possible with a screenshot of the message.

You can also contact us through our 0800 7777 737 or Chat telephone service channels (available 24 hours a day).

The Nespresso Family comprises a range of a recommended selection of various brands of Nestlé coffee.

Nespresso is not a legal entity in the market as it is a business division of Nestlé.

Your consent allows us to communicate about Nespresso products and special offers for coffee brands within the Nestlé group that Nespresso will select for you.

The Nespresso Family is made up of Nespresso and some of the Nestlé coffee brands that Nespresso will select for you.

Nespresso is not sharing your personal data with other Nestlé coffee brands, but we may collaborate with some Nestlé coffee brands so that you benefit from their special offers. 

In some rare cases, your email addresses or postal mail may be shared for an exclusive communication plan, but this data will be deleted in accordance with the retention policy, to exist only on Nespresso.

Typically, you will only receive communications and offers from Nespresso. If, in the future, you receive a communication related to another brand of Nestlé coffee, you will always have the option to unsubscribe from that direct communication from the brand, as well as from the Nespresso communication in general, at any time.