Top 5 FAQ
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You can track your online order through our website, click here.
Just enter your email address and password in the fields Order and then click Login.
Then, by clicking Order (Next Step) you will have access to the page where you can access the tab My Account and then Follow-up on my orders.
If you can not track your order this way do not hesitate to contact us via toll free phone 0800 7777 737 (24 hours a day, 7 days a week) or via email.
Did this answer your question? If not, feel free to contact us via WhatsApp or Chat through the tab "Contact/FAQ, we will be pleased to help you.
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The Nespresso customer can deliver the capsules at Boutiques or
other collection points, reverse logistics by Delivery Green or
by mail, requesting a postage code on the website, click here.Did this answer your question? If not, feel free to contact us via WhatsApp or Chat through the tab "Contact/FAQ, we will be pleased to help you.
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Our Technical Assistance services always start through telephone contact when a Specialist guides some simple tests.
Please contact us at our toll free phone 0800 7777 737 or send us an email so a Specialist contacts you within 2 business days.
For more information about our Technical Assistance services click here.
Did this answer your question? If not, feel free to contact us via WhatsApp or Chat through the tab "Contact/FAQ, we will be pleased to help you.
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More than 90% of the issues with the Nespresso machines are solved by following the troubleshootings available on this page.
If the issue persists, you can count on our specialists at your service by contacting our livechat or phone 0800 7777 737, 24/7.Did this answer your question? If not, feel free to contact us via WhatsApp or Chat through the tab "Contact/FAQ, we will be pleased to help you.
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If you receive your order damaged or incorrect, take the product to be collected and contact us as soon as possible, click here and let us know in your message your order number or social security number (CPF), quantity and variety of items.
Did this answer your question? If not, feel free to contact us via WhatsApp or Chat through the tab "Contact/FAQ, we will be pleased to help you.