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We're sorry to hear that you are experiencing difficulties with your Nespresso machine and rest assured that we are here to help.
First, we invite you to check our Machine Assistance page here.
If unsuccessful, please call us via our toll-free number 1-855-325-5781 (Select the option 2 for English, then select the option 3 for the Machine Assistance line) so a Machine Specialist can troubleshoot the issue. They are available Monday-Friday from 9 AM ET to 22 PM ET and Saturday-Sunday from 9 AM ET to 8 PM ET and they will be happy to help you.
Please note that we only offer machine support through our toll-free phone number.
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You can ask for additional recycling bags at no extra cost by contacting us through livechat or placing your order by phone at 1-855-325-5781.
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The caffeine concentration depends in part on the amount of coffee used to make the coffee, and the variety of green coffee used in the capsule (Robusta contains an average of 2.4% of caffeine while the Arabica variety contains approximately 1.2%). Decaffeinated coffee capsules contain less than 0.1% of caffeine.
We invite you to consult the following table for more information:- Espresso coffees (40 ml) range: 60–150 mg caffeine/cup
- Double Espresso and Gran Lungo coffees (80 and 150 ml) range: 120–200 mg caffeine/cup
- Mug and Alto coffees (230 and 414 ml) range: 130–200 mg of caffeine/cup
- Decaffeinated coffee range: 4–12 mg of caffeine/cup
- Half Caffeinato: about 70 mg of caffeine/cup
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Rate this answer - Espresso coffees (40 ml) range: 60–150 mg caffeine/cup
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To benefit from the warranty (1 or 2 years, depending on the machine model) and our Assistance Service Program, your machine must be purchased in Canada. Machines purchased abroad are not covered under the Canadian warranty, nor are they guaranteed to work on North American electric specifications (120 V, 60 Hz), even with a transformer.
Nespresso warrants this product against defects in materials and workmanship for the below-noted warranty period and starts on the date of purchase. Nespresso may require presentation of the original proof of purchase to ascertain that date.
- KitchenAid, De'Longhi's Lattissima and Breville's Creatista models: 2 years
- All other models: 1 year
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, unauthorized product alteration, fire, lightning, flood, or other external causes.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.
Except to the extent allowed by applicable law, the terms of this limited warranty do not exclude, restrict or modify the mandatory statutory rights applicable to the sale of this product to you and are in addition to those rights.
If you believe your product needs assistance, please contact Nespresso for instructions on where to send it for repair.
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A Welcome Offer is available for new Nespresso Club members upon their registration to the Club or for existing Club Members when they are logged in *. The Welcome Offer is accessible from this page: https://www.nespresso.com/ca/en/welcomeOffer.
This offer allows you to familiarize yourself with our coffees and includes an accessory to enhance your coffee moments.
* Please note that this offer is only valid for your first or second coffee order placed online, at a Nespresso Boutique, or by calling our toll-free phone number at 1-855-325-5781.
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