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We're sorry to hear that you are experiencing difficulties with your Nespresso machine and rest assured that we are here to help.
First, we invite you to check our Machine Assistance page here.
If unsuccessful, please call us via our toll-free number 1-855-325-5781 (Select the option 2 for English, then select the option 3 for the Machine Assistance line) so a Machine Specialist can troubleshoot the issue. They are available Monday-Friday from 9 AM ET to 22 PM ET and Saturday-Sunday from 9 AM ET to 8 PM ET and they will be happy to help you. Remember to have your machine's serial number and model handy when you contact our Machine Specialist for a more efficient service experience.
Please note that we currently offer machine support only through our toll-free phone number. A troubleshooting assistance must be provided prior to sending your machine to our repair center.
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To request additional recycling bags, please contact us.
Kindly note that bags are provided free of charge when coffee capsules are purchased online, by phone, by live chat or in one of our Boutiques. You just need to be targeted for one of the recycling solutions.
Our green and red bags can contain up to 50 Vertuo capsules and 100 Original capsules, while our black bag can contain up to 100 Vertuo capsules and 200 Original capsules.Did this answer your question? If not, please click here, we will be happy to help you.
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The caffeine concentration depends on multiple variables. For example, the amount of coffee used to make the coffee, the variety of green coffee used in the capsule (Robusta contains an average of 2.4% of caffeine while the Arabica variety contains approximately 1.2%), or the length of the extraction. Decaffeinated coffee capsules contain less than 0.1% of caffeine.
Here's a general guide:
- Vertuo Capsules: Range between 60mg and 200mg of caffeine per cup, except for half caffeinated & decaffeinated blends.
- Espresso coffees (40ml) range from 60 to 150mg of caffeine per cup.
- Double Espresso and Gran Lungo coffees (80ml and 150ml) range from 120 to 200mg of caffeine per cup.
- Mug and Alto coffees (230ml and 414ml) range from 130 to 200mg of caffeine per cup.
- Decaffeinated coffee ranges from 4 to 12mg of caffeine per cup, while the Half Caffeinato holds about 70 mg of caffeine per cup. - Original Capsules: Range between 40mg and 130mg of caffeine, except for decaffeinated blends.
- Ristretto & Espresso (25ml - 40ml) range from 40 to 130mg of caffeine per cup.
- Lungo (110ml) contains 70 to 110mg of caffeine per cup.
- Decaffeinated coffee ranges from 2 to 4mg of caffeine per cup.
Please note that, due to the different variables, we can only provide ranges for each size.
For more specific information on the impact of coffee and health please see Coffee & Health (coffeeandscience.org).
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Rate this answer - Vertuo Capsules: Range between 60mg and 200mg of caffeine per cup, except for half caffeinated & decaffeinated blends.
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To benefit from the warranty (1 or 2 years, depending on the machine model) and our Assistance Service Program, your machine must be purchased in Canada. Machines purchased abroad are not covered under the Canadian warranty, nor are they guaranteed to work on North American electric specifications (120 V, 60 Hz), even with a transformer.
Nespresso warrants this product against defects in materials and workmanship for the below-noted warranty period and starts on the date of purchase. Nespresso may require presentation of the original proof of purchase to ascertain that date.
- KitchenAid, De'Longhi's Lattissima and Breville's Creatista models: 2 years
- All other models: 1 year
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, unauthorized product alteration, fire, lightning, flood, or other external causes.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.
Except to the extent allowed by applicable law, the terms of this limited warranty do not exclude, restrict or modify the mandatory statutory rights applicable to the sale of this product to you and are in addition to those rights.
If you believe your product needs assistance, please contact Nespresso for instructions on where to send it for repair.
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Rest assured, your order is on its way. If your order has been "in preparation" for less than 48 hours, it is currently being processed and will soon be dispatched. You will receive a shipping confirmation email once it is ready.
However, if it has been "in preparation" for more than 48 hours, please contact us so we can investigate and ensure your order is delivered promptly. We apologize for any inconvenience caused by the delay and appreciate your patience and understanding.
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