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We're sorry to hear that you are experiencing difficulties with your Nespresso machine and rest assured that we are here to help.
First, we invite you to check our Machine Assistance page here.
If unsuccessful, please call us via our toll-free number 1-855-325-5781 (Select the option 2 for English, then select the option 3 for the Machine Assistance line) so a Machine Specialist can troubleshoot the issue. They are available Monday-Friday from 9 AM ET to 22 PM ET and Saturday-Sunday from 9 AM ET to 8 PM ET and they will be happy to help you. Remember to have your machine's serial number and model handy when you contact our Machine Specialist for a more efficient service experience.
Please note that we currently offer machine support only through our toll-free phone number. A troubleshooting assistance must be provided prior to sending your machine to our repair center.
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The caffeine concentration depends on multiple variables. For example, the amount of coffee used to make the coffee, the variety of green coffee used in the capsule (Robusta contains an average of 2.4% of caffeine while the Arabica variety contains approximately 1.2%), or the length of the extraction. Decaffeinated coffee capsules contain less than 0.1% of caffeine.
Here's a general guide:
- Vertuo Capsules: Range between 60mg and 200mg of caffeine per cup, except for half caffeinated & decaffeinated blends.
- Espresso coffees (40ml) range from 60 to 150mg of caffeine per cup.
- Double Espresso and Gran Lungo coffees (80ml and 150ml) range from 120 to 200mg of caffeine per cup.
- Mug and Alto coffees (230ml and 414ml) range from 130 to 200mg of caffeine per cup.
- Decaffeinated coffee ranges from 4 to 12mg of caffeine per cup, while the Half Caffeinato holds about 70 mg of caffeine per cup. - Original Capsules: Range between 40mg and 130mg of caffeine, except for decaffeinated blends.
- Ristretto & Espresso (25ml - 40ml) range from 40 to 130mg of caffeine per cup.
- Lungo (110ml) contains 70 to 110mg of caffeine per cup.
- Decaffeinated coffee ranges from 2 to 4mg of caffeine per cup.
Please note that, due to the different variables, we can only provide ranges for each size.
For more specific information on the impact of coffee and health please see Coffee & Health (coffeeandscience.org).
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Rate this answer - Vertuo Capsules: Range between 60mg and 200mg of caffeine per cup, except for half caffeinated & decaffeinated blends.
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To request additional recycling bags, please contact us.
Kindly note that bags are provided free of charge when coffee capsules are purchased online, by phone, by live chat or in one of our Boutiques. You just need to be targeted for one of the recycling solutions.
Our green and red bags can contain up to 50 Vertuo capsules or 100 Original capsules, while our black bag can contain up to 100 Vertuo capsules or 200 Original capsules.Did this answer your question? If not, please click here, we will be happy to help you.
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Rest assured, your order is on its way. If your order has been "in preparation" for less than 48 hours, it is currently being processed and will soon be dispatched. You will receive a shipping confirmation email once it is ready.
However, if it has been "in preparation" for more than 48 hours, please contact us so we can investigate and ensure your order is delivered promptly. We apologize for any inconvenience caused by the delay and appreciate your patience and understanding.
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Nespresso is a Swiss-based company with global presence. Nespresso Canada’s headquarters is in Montréal, Québec.
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