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  • We're sorry to hear that you are experiencing difficulties with your Nespresso machine and rest assured that we are here to help.

    First, we invite you to check our Machine Assistance page here.

    If unsuccessful, please call us via our toll-free number 1-855-325-5781 (Select the option 2 for English, then select the option 3 for the Machine Assistance line) so a Machine Specialist can troubleshoot the issue. They are available Monday-Friday from 9 AM ET to 22 PM ET and Saturday-Sunday from 9 AM ET to 8 PM ET and they will be happy to help you.

    Please note that we only offer machine support through our toll-free phone number.

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  • You can ask for additional recycling bags at no extra cost by contacting us through livechat or placing your order by phone at 1-855-325-5781.

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  • The caffeine concentration depends in part on the amount of coffee used to make the coffee, and the variety of green coffee used in the capsule (Robusta contains an average of 2.4% of caffeine while the Arabica variety contains approximately 1.2%). Decaffeinated coffee capsules contain less than 0.1% of caffeine.

    We invite you to consult the following table for more information:

    • Espresso coffees (40 ml) range: 60–150 mg caffeine/cup

    • Double Espresso and Gran Lungo coffees (80 and 150 ml) range: 120–200 mg caffeine/cup

    • Mug and Alto coffees (230 and 414 ml) range: 130–200 mg of caffeine/cup

    • Decaffeinated coffee range: 4–12 mg of caffeine/cup

    • Half Caffeinato: about 70 mg of caffeine/cup

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  • To benefit from the warranty (1 or 2 years, depending on the machine model) and our Assistance Service Program, your machine must be purchased in Canada. Machines purchased abroad are not covered under the Canadian warranty, nor are they guaranteed to work on North American electric specifications (120 V, 60 Hz), even with a transformer.

    Nespresso warrants this product against defects in materials and workmanship for the below-noted warranty period and starts on the date of purchase. Nespresso may require presentation of the original proof of purchase to ascertain that date.

    • KitchenAid, De'Longhi's Lattissima and Breville's Creatista models: 2 years
    • All other models: 1 year


    During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.

    This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, unauthorized product alteration, fire, lightning, flood, or other external causes.

    This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.

    Except to the extent allowed by applicable law, the terms of this limited warranty do not exclude, restrict or modify the mandatory statutory rights applicable to the sale of this product to you and are in addition to those rights.

    If you believe your product needs assistance, please contact Nespresso for instructions on where to send it for repair.

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  • A Welcome Offer is available for new Nespresso Club members upon their registration to the Club or for existing Club Members when they are logged in *. The Welcome Offer is accessible from this page: https://www.nespresso.com/ca/en/welcomeOffer.

    This offer allows you to familiarize yourself with our coffees and includes an accessory to enhance your coffee moments.

    * Please note that this offer is only valid for your first or second coffee order placed online, at a Nespresso Boutique, or by calling our toll-free phone number at 1-855-325-5781.

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Website & App Support

  • If you already have a member number and wish to activate your account online to place orders, please click here, fill the form and click on Yes, I have already bought Nespresso coffee. You will then need to enter your member number and the postal code of your account's main address. 

    If you don't have a member number, please fill the form and click on I have never bought Nespresso coffee.

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  • If you ever forget your password, simply follow this link and enter your email address. You will receive an email that will guide you to set a new password and immediately access your account online.

    Please note that if you do not receive the password reset email, it may indicate that your online account hasn't been created yet. To create it, please click here.

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  • You may change your address preferences under My addresses.

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  • You may change your email address or password under My Account Information, in your online account. 

    If you do not have an online account and wish to change your personal information, please click here to create one. Alternatively, you may call our toll-free phone number 1-855-325-5781.

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  • It is possible that your browser is not up-to-date. For the best viewing experience, please make sure that your browser is updated to the most recent version. In the event that you are still experiencing issues, please contact us and we will be happy to help you further.

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Orders, Payments & Returns

  • To track your order, please click here, log to your online account, select the order you wish to track and click on Track My Order.

    If you placed your order using Guest Checkout, you will receive a confirmation email with a tracking link once your order ships.

    Alternatively, you can track your order using your order # here.

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  • No need to worry. We understand that the current delivery delays are longer than expected and we apologize for the inconvenience. If your order is still "in preparation", it means that it is awaiting preparation or that it will soon be prepared for dispatch. You will receive a shipping confirmation email at this time. Thank you for your patience.

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  • A tracking number will only be provided under  once your order has shipped. Please note that it may take up to 24 hours for the tracking link to be updated by the carrier. Thank you for your patience!

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  • Yes. Nespresso offers free shipping with the Recurring Order Service, starting at 50 pods only. Shipping is also free at all times on orders of $99 and more before taxes. For more details on our shipping options, please click here. 

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  • We unfortunately cannot guarantee changes or cancellation once an order has been completed. Please call the Nespresso Club 1-855-325-5781 as soon as you can to request any changes to your order.

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  • To order coffee capsules delivered anywhere in Canada, simply create a member account by registering online here or by calling our toll-free number: 1-855-325-5781. For any delivery, the order must include a minimum of 5 sleeves (50 capsules).

    You can also purchase your capsules in all Nespresso Boutiques.

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  • The Nespresso recurring order service allows you to set up automatic and recurring orders that will be delivered to you whenever you want, without any shipping fees. To learn more, please click here.

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  • Yes. However, we invite you to call us to place your first order as we do not have a PO Box delivery option directly on our website.

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  • No. Nespresso does not ship orders outside the country where the order was placed.

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  • We accept the following cards : Visa, Visa Debit, Mastercard and American Express for orders placed online and over the phone.

    Payments made using a Mastercard debit card are unfortunately not available at the moment.

    You may also pay online using PayPal, Apple Pay (only available through Safari or the Nespresso App on an iOS device) or Google Pay (only available through Chrome or the Nespresso app on an Android device).

     

    Interac® and money payments are also accepted in most of our Boutiques.

     

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  • You can print a copy of the invoice or view it from your online account under My Orders and click on the icon download-PDF-icon.svg?impolicy=medium&imwidth=20 to download the invoice in PDF format.

    If your invoice is not available, please contact us via the Contact Us page and we will be happy to send you a copy.

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  • While we want to offer the best ordering experience to our Club Members, things may unfortunately go wrong. We will be happy to assist you if you call our toll-free phone number 1-855-325-5781 or visit our Contact Us section for more options.

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  • For more information on our shipping options, please click here.

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  • No. If you wish to use a credit card issued outside of Canada, please contact the Nespresso Club at 1-855-325-5781 to place your order directly with a Coffee Specialist.

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  • For more information on our return policy, please click here.

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  • While we don't have a dedicated phone line for deaf, deafened, hard-of- hearing, or Club members with speech disabilities, the Nespresso Club can be reached through Bell TTY Relay Service by following those steps:

    1. Dial 1-800-855-0511. The Bell Relay operator will answer saying Bell Canada Relay service, (operator's name) speaking, followed by GA (for go ahead).

    2. Provide the Bell Relay operator the area code and number you would like to call (1-855-325-5781). Although you are not required to give the agent your name or the name of the person you are trying to reach, doing so helps the agent connect to the person you are calling.

    3. The Bell Relay operator will dial the number and keep you informed, as you will not be able to hear the line ring. After a brief pause, the operator may tell you: "I'm just explaining the Bell Canada Relay service, please hold."

    4. The Bell Relay operator will let you know as soon as someone answers the call, i.e. "John is on the line, GA" (if you provided a name), and read what is typed, followed by “go ahead,” which is your cue to begin speaking. Always finish by saying “go ahead” so TTY users know it is their turn to respond.

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Same Day Delivery (Montreal and Toronto area only)

  • Most cities surrounding the Montreal and Toronto area will have access to this delivery service.

    For more details, please click here.

    While this service is still a pilot project, we hope to offer it to more Nespresso Club Members in the near future.

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  • To have access to this delivery method, the delivery address must be in the delivery area. Furthermore, your order must be placed between 12 AM EST and 12:30 PM EST for Montreal and 11:30 AM EST for Toronto and must contain valid items (capsules, machines or selected accessories).

    Please note that this is a pilot project and that the availability of this service will be limited.

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  • If you are located in the Montreal or Toronto area (please see the served zone here), we offer same day delivery at a fixed cost of $11.95 for all capsules (minimum of 50 capsules), machines and selected accessories orders. 

    You can place your order online or by phone at 1-855-325-5781.

    To be able to see this delivery option at checkout, your order must be placed between 12 AM EST and 12:30 PM EST for Montreal and 11:30 AM EST for Toronto. From there, your order will be delivered by 9 PM on the same day.

    Please note that this is a pilot project and that the availability of this service will be limited.

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  • If you are unavailable, the driver will leave your order at the door if there is a reasonably safe location (recipient's door or unit door, for example) and if no signature is required at the time of delivery.

    If you requested to not safely drop your package or if the driver is unable to find a reasonably safe location, a delivery attempt will be made on the next business day.

    Please note that we cannot safe drop a package in front of a business or apartment building (including mailroom or lobby).

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Recycling & Sustainability

  • Yes, of course! Nespresso Canada has set up convenient return possibilities to make it easy for Club Members to return their used capsules for recycling. Our recycling partners allow us to give a second life to the aluminum and the coffee grounds.

    For more details on the recycling option available in your area please click here.

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  • Click here to see if recycling bags are available in your area. If so, you will start receiving recycling bags with your orders within 30 days of your Nespresso Club registration date. We thank you for your patience.

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  • While we will not comment on specific innovations at this time regarding the creation of a refillable or reusable capsule, we are constantly looking for optimal solutions that will continue to ensure the integrity and quality of our product.

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  • While at this time Nespresso does not provide organic coffee, we do offer coffee sourced from our AAA Sustainable Quality TM Program.

    The aim of this program, created in collaboration with the Rainforest Alliance in 2003, is to improve the growing practices of the farms from which the highest quality coffees are cultivated. 

    We stand by this program over “organic” programs because we believe that other dimensions of coffee production (e.g. economic and social aspects) are equally important to producers, their communities and the future development of their farms.

    The AAA Program incorporates the “Tool for the Assessment of Sustainable Quality” (TASQ™). TASQ categorizes and assesses each farm in order to determine how to improve the quality of the final coffee product and the socio-economic well being of the farmers themselves. The following factors are taken into account:

    • Strain of coffee plant, soil type, harvesting practices
    • Use of fertilizers, bio-diversity, water conservation
    • Adequate housing, access to education and health care
    • Yields, productivity, pricing  

    For further information regarding Nespresso’s sustainability initiatives, please visit : https://www.nespresso.com/ca/en/our-choices/sustainable-quality.

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  • You can ask for additional recycling bags at no extra cost by contacting us through livechat or placing your order by phone at 1-855-325-5781.

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  • We changed the sleeve packaging because we wanted to reduce the amount of cardboard we use. By removing the insert that held the Vertuo capsules, we had to reduce the size of the sleeve so that the capsules would be properly supported. We also wanted to reduce our environmental footprint and take up less storage space on consumers’ shelves.

    The packaging change have no effect on how the coffee is supported in the sleeve or on its quality.

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  • The number of bags is systematically adjusted based on the number of capsules ordered to optimize their full capacity and thus ensure a sustainable use. For example, the green and red bags can contain up to 50 Vertuo capsules and 100 Original capsules, while the black bag can contain up to 100 Vertuo capsules and 200 Original capsules.

    Please note that you will not be able to modify the amount of bags through the Nespresso app, for recurring orders and with the Express Checkout option.

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Coffees

  • The Alto Coffees are unfortunately no longer available for purchase. Rest assured that our selection will continue to evolve to offer you a coffee experience tailored to your needs and preferences. Nonetheless, we invite you to visit our current coffee selection by clicking here.

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  • Our aluminium capsules have a protective food grade lacquer made of thermoplastic polymers creating a safe barrier between coffee and aluminum. Therefore, it never comes in contact with the coffee grounds.

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  • Nespresso capsules are available exclusively on our website and mobile application (iOS/Android), over the phone and in Nespresso Boutiques. 

    This unique business model enables us to manage quality at every stage of the coffee value chain - from the farmer to the consumers, allowing us to maintain a direct relationship with our Club Members and provide the best coffee experience.

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  • Nespresso’s coffee capsules do not contain gluten nor any other allergens. Any references to “nutty” or “cocoa” notes are components of the aromatic profile (naturally occurring in the coffee bean) and do not suggest their physical presence in the coffee capsule.

    Barista Creations (Flavoured Coffees)

    For our Barista Creations coffees, flavours come in the form of a very fine powder, and they are added to the coffee after grinding. These natural substances have a natural origin like plants or flowers, with at least part of the natural substance originating from a base component of the characterized flavour.  The exception is for nut-based flavours where the natural substance does not originate from nuts. None of these flavours contain food allergens or traces of nuts.

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  • To see our current coffee selection, please click here.

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  • Each sleeve displays 2 dates: the production date, and the best before date. The latter date is approximately 6-15 months from the date of production, depending on the coffee. Rest assured that it is completely safe to consume after the best before date. The date simply acts as an indicator of optimal freshness, flavour and aroma.

    Furthermore, Nespresso capsules are hermetically sealed to protect the coffee from light, oxygen and moisture. Because of this, we recommend that our members place larger orders, less frequently so they can save on shipping over time.

    You do not need to keep your capsules in the refrigerator or in the freezer.

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  • At Nespresso, we use two different natural processes to remove the caffeine from the green coffee beans we use for our Coffees without altering the coffee’s natural quality.

    The water decaffeination process uses water to remove the caffeine. In the carbon dioxide method, the green coffee is soaked in water after which carbon dioxide (one of the key constituents of air) is used to extract the caffeine.

    Both methods are completely safe for coffee drinkers. The processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety and richness of its aromas for our consumers.

    Nespresso has several varieties of decaffeinated coffee. These come from the same highest quality green coffee beans and undergo the same quality controls as other Coffees.

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  • The caffeine concentration depends in part on the amount of coffee used to make the coffee, and the variety of green coffee used in the capsule (Robusta contains an average of 2.4% of caffeine while the Arabica variety contains approximately 1.2%). Decaffeinated coffee capsules contain less than 0.1% of caffeine.

    We invite you to consult the following table for more information:

    • Espresso coffees (40 ml) range: 60–150 mg caffeine/cup

    • Double Espresso and Gran Lungo coffees (80 and 150 ml) range: 120–200 mg caffeine/cup

    • Mug and Alto coffees (230 and 414 ml) range: 130–200 mg of caffeine/cup

    • Decaffeinated coffee range: 4–12 mg of caffeine/cup

    • Half Caffeinato: about 70 mg of caffeine/cup

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Machines

Vertuo Next

  • 1. Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.

    2. Factory reset the machine (refer to the machine assistance page for instructions).

    3. Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.

    4. Go to your phone Bluetooth settings and unpair the machine if present. (Click here for iOS instructions or here for Android instructions.)

    5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.

    6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.

    7. Place your smart device directly on top of the machine with no obstructions.

    8. Launch the Nespresso App, and attempt pairing again.

    9. Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.

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  • The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:

    1. Open and close machine head.

    2. Leave the lever in the unlocked position.

    3. Press and release the button to turn the machine ON, and wait for a steady white light.

    4. Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.

    5. Now you can pair the machine again.

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  • 1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.

    2. Make sure the Wi-Fi signal is strong.

    3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.

    4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.

    5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).

    6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.

    7. Once your Wi-Fi network is located, select it and enter your password and tap connect.

    8. Once the connection is successful, select OK.

    9. Under Connectivity the machine should say "Connected".

    TIP: For a better connection with a dual band router, use the 2.4 GHz network, commonly identified with a 24G, 2.4 or 24 added to the end of the network name. For example, MyHomeNetwork2.4.

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  • Please refer to our complete machine use and troubleshooting information here.

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General Information

  • We invite you to explore the full range of our machines by following this link.

    At the moment, two machine technologies are available: Vertuo and Original. The Original Nespresso machines operate on a 19-bar pressure extraction system and they allow you to create 40 ml Espressos and 110 ml Lungos. The Vertuo range uses our patented Centrifusion™ technology to create 414 ml and 230 ml large-cup coffees, 150 ml Gran Lungos as well as 80 ml double espressos and 40 ml espressos at the touch of a button.

    If you want to prepare milk-based recipes such as cappuccino or latte, you can add an Aeroccino milk frother to the machine of your choice. Most of our machines can also be purchased together with this accessory.

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  • Please call us to troubleshoot any issues relating to the use of your Aeroccino. If we determine that the machine is defective and needs to be replaced, one of our Machine Specialists will be happy to assist you further.

    Please know that froth results will vary based on the type, origin, and, most important, the freshness of the milk used. Use the coiled milk frothing whisk for cappuccinos and latte macchiatos.

    For best results, use ice cold milk from a newly opened container. Milk proteins break down rapidly after exposure to light and oxygen and, therefore, milk that is perfectly suitable for most culinary applications can sometimes produce unsatisfactory frothing results.

    Also, different brands and types of milk will produce different qualities of froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce different results in the spring or the winter.

    The Aeroccino should be rinsed out with cold, running water, until it is cool to the touch, especially if it is being used more than once in a row. Furthermore, keep both whisks clean to ensure proper circulation of heat. Nespresso recommends thoroughly washing the surface of the Aeroccino after each use with a soft sponge and non-abrasive soap to keep from damaging the non-stick surface.

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  • We're sorry to hear that you are experiencing difficulties with your Nespresso machine and rest assured that we are here to help.

    First, we invite you to check our Machine Assistance page here.

    If unsuccessful, please call us via our toll-free number 1-855-325-5781 (Select the option 2 for English, then select the option 3 for the Machine Assistance line) so a Machine Specialist can troubleshoot the issue. They are available Monday-Friday from 9 AM ET to 22 PM ET and Saturday-Sunday from 9 AM ET to 8 PM ET and they will be happy to help you.

    Please note that we only offer machine support through our toll-free phone number.

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  • For the best maintenance of your Nespresso machine, we recommend you to:

    • Eject the capsule after each use
    • Run water through the machine before and after each use (Original machines)
    • Run the cleaning cycle periodically (Vertuo machines)
    • Regularly empty and rinse the capsule container
    • Regularly empty and rinse the drip tray


    Furthermore, Nespresso recommend you descale your machine on a regular basis by following the descaling frequency in your user manual. Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.

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  • You may find the user manual for your machine by clicking here.

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  • Usually, if the milk frother is heating and the whisks are spinning, it is functioning properly.

    In fact, froth results will vary based on the variety, origin and freshness of the milk.

    To obtain the best froth results, we invite you to follow these user tips :

    • Before the first use and between uses, rinse the inside of the Aeroccino with cold, running water for about a minute

    • Experiment with different cartons of milk; we find that UHT (Ultra High Temperature) milk produces very consistent froth

    • Fill the Aeroccino with the correct amount of milk: first line for the frothing whisk and second line for the latte whisk


    In addition, even if you always use the same milk, it sometimes happens that it forms an ephemeral foam that disappears in a few seconds. There are several reasons to explain this phenomenon: the nutrition of the dairy cows, the timing of the lactation cycle, poor weather conditions, and the technique used to cool raw milk on the farm.

    It is important to always store the milk in the refrigerator between 4 °C and 6 °C. Moreover, a fresh milk often foam better than a milk kept for several days.

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  • To benefit from the warranty (1 or 2 years, depending on the machine model) and our Assistance Service Program, your machine must be purchased in Canada. Machines purchased abroad are not covered under the Canadian warranty, nor are they guaranteed to work on North American electric specifications (120 V, 60 Hz), even with a transformer.

    Nespresso warrants this product against defects in materials and workmanship for the below-noted warranty period and starts on the date of purchase. Nespresso may require presentation of the original proof of purchase to ascertain that date.

    • KitchenAid, De'Longhi's Lattissima and Breville's Creatista models: 2 years
    • All other models: 1 year


    During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.

    This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product, unauthorized product alteration, fire, lightning, flood, or other external causes.

    This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service.

    Except to the extent allowed by applicable law, the terms of this limited warranty do not exclude, restrict or modify the mandatory statutory rights applicable to the sale of this product to you and are in addition to those rights.

    If you believe your product needs assistance, please contact Nespresso for instructions on where to send it for repair.

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  • Please note that most of our machines can be repaired and enjoyed for a long period of time. If that is no longer possible, please bring it to one of our boutiques or at your local eco-centre to properly dispose of an unusable Nespresso machine.

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  • You can purchase it here, at any of our Boutiques or by calling our toll-free phone number 1-855-325-5781. 

    Nespresso recommend you to descale your machine on a regular basis by following the descaling frequency in your user manual. Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.

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  • Our spare parts are available for purchase directly from the Nespresso Club, via our toll-free phone number 1-855-325-5781 but are not covered by the machine's warranty. Our Machine Specialists will be happy to confirm the availability of the part you need over the phone.

    Internal parts are not available for sale; if you are having trouble with your machine, please contact us by phone for further assistance.

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  • Unfortunately, Nespresso do not offer a machine with variable voltage allowing you to use it outside of the country where it was purchased. All machines manufactured and sold through Nespresso Canada operate at 120 V 60 Hz and they should only be used in North America.

    We strongly recommend purchasing your Nespresso machine from the country in which it will be used to ensure that it will work as intended.

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  • Internal parts are not available for sale; if you are having trouble with your machine, please contact us by phone 1-855-325-5781 for further assistance. A troubleshooting assistance must be provided prior to sending your machine to our repair center.

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  • If the capsule’s rim is bent, it may prevent it from sitting correctly in the capsule chamber. You may bend the rim down by hand and reuse the capsule.

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  • Nespresso recommend you to empty your machine before a prolonged period of non-use such as a storage of the unit or before a repair to prevent freezing of the internal pipes during winter. To proceed, please follow the emptying steps on our Machine Assistance Page.

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Accessories / Food & Bites

  • Your machine's parts (water container, capsule container, drip tray) are not dishwasher safe as well as the Aeroccino 3 and Aeroccino +. However, most of our accessories can be put in the dishwasher, including the Aeroccino 4. If in doubt, do not hesitate to contact us by clicking here.

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  • Nespresso offers an exclusive coffee experience, replete with an array of accessories designed for numerous and unforgettable Nespresso moments.

    Our full selection of accessories includes glasses, cups, spoons, capsule holders and much more. Our accessories are meticulously chosen to allow you to savour our exceptional Coffees day after day.

    For more information on our accessories, please click here.

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  • To ensure the best possible tasting experince with our chocolate squares and to avoid melting, those are only available from October until the end of April.

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Promotions & Partnerships

  • A Welcome Offer is available for new Nespresso Club members upon their registration to the Club or for existing Club Members when they are logged in *. The Welcome Offer is accessible from this page: https://www.nespresso.com/ca/en/welcomeOffer.

    This offer allows you to familiarize yourself with our coffees and includes an accessory to enhance your coffee moments.

    * Please note that this offer is only valid for your first or second coffee order placed online, at a Nespresso Boutique, or by calling our toll-free phone number at 1-855-325-5781.

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  • Some of our promotions are only available through phone, boutique or online orders. This will be clearly indicated in the promotion's terms & conditions.

    That being said, please note that promotions including a free accessory cannot be redeemed using the Boutique pick-up option. To benefit from such promotion, please select the Standard Delivery or Post Office Pick-Up delivery method.

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  • Registering to our newsletter is a great way to stay informed on our product launches, events and promotions. To start receiving it, please log in to your member account, go to Nespresso Newsletter and check the E-Mail option. Alternatively, you can click on this link: https://www.nespresso.com/ca/en/myaccount/showMySubscriptions to access it directly.

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  • Please visit our Contact Us section to get in touch with us. We will be happy to send your request to the appropriate department.

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  • Coffee Subscriptions

    By subscribing to a Nespresso Coffee Subscription, you pay a fixed amount ($30, $60, $90 or $120) that will be converted into Nespresso credits to purchase coffee via Nespresso.com, by phone, or in our Nespresso Boutiques.

    As a little thank you for being a subscriber, you will receive an 10% credit on your member account. Therefore, a $30 subscription will give you a total of $33 in credit, $60 a $66 credit, $90, a $99 credit and $120, a $132 credit each month.

    You will also benefit from free delivery when placing an order of 50 capsules or more when creating your subscription.

    For more details, please click here.

    Recurring Orders

    Recurring Orders allow you to receive your favourite coffees, sweets and a limited range of accessories at the frequency and address of your choice to save you time and effort.

    You will also benefit from free delivery when creating your recurring order with a minimum of 50 capsules.

    To learn more, please click here.

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Machine Subscription (No longer available)

  • It is a new way of on boarding and welcoming you to the world of Nespresso, with an offer for a machine of your choice at a lower price. This offer comes with a 12 month contract: each month you will pay a fee. Your monthly fee becomes credit of the same amount that you can use to buy whatever Nespresso product you want and build your own coffee experience. You can use it to buy Nespresso coffee and accessories.

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  • The cost of the machine is $1. The $55 monthly fee becomes credit that you can use to buy coffee or accessories in a flexible manner. So the full $660 is for you to use over the 12 months of your subscription. At the end of your subscription any remaining credit can be converted to Nespresso coffee capsules or accessories.

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  • Yes, you will own the machine from day 1 of the start of your subscription and delivery of the machine to you.

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  • Yes.

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  • When you agree to the terms and conditions of your subscription plan, you also become member of the Nespresso Club. This generates a Nespresso Club Member number. The Credit is applied, every month, upon the payment of the monthly fee, directly and automatically on your Nespresso account (you have nothing to do and you can check your Club Credits online on your profile at Nespresso.com, by calling Nespresso, or visiting a Boutique).

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  • Nespresso Credit (paid from the linked Debit/Credit Card) will be added to your Nespresso account that is linked to your Membership each month within 5 business days of receipt of the Monthly Fee in cleared funds.

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  • Yes. Club Credits can be accumulated for 12 months to buy whenever you want. You do not have to use up your credit every month. In addition, you can also use your credit only partially, it will still carry over. Club Credits will even be valid for up to 12-month, after that we will convert any unused credit into capsules or accessories for you to use.

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  • If you have a change of mind on the offer, there will be a cancellation fee. Please refer to terms and conditions for cancellation fees.

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  • If you already have a coffee machine, you might be interested in our coffee subscription plans.

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Starbucks® by Nespresso®

  • The coffee in the Starbucks capsules is roasted to the signature Starbucks taste specifications. The Starbucks coffees are classified in three Starbucks roast profiles: blonde, medium and dark.

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  • The costs may vary slightly depending on the retail location.

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  • The Starbucks by Nespresso capsules are available in major grocery stores and online platforms, such as:

    • Costco
    • Sobeys group: IGA, Safeway
    • Metro group: Metro, Super C
    • Loblaw group: Loblaw, Maxi, Provigo
    • Wal-Mart 

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  • To make it easy to find your favorite Starbucks coffee among the range, the products are classified in three roast profiles that give guidance to identify the flavor and intensity, which differs from the Nespresso coffee profiles. For more detailed information please reach out to the Starbucks by Nespresso Customer care at 1-855-625-5787.

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  • No. Nespresso’s dedicated sales channels will continue to sell only Nespresso products.

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  • Starbucks capsules for Nespresso are made of aluminum. Because they are being manufactured by Nespresso, they are made using the same materials and same production processes as Nespresso Original capsules.

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  • The new Starbucks by Nespresso capsules are the first and only brand fully benefitting from Nespresso state of the art system technologies. We cannot comment on the other existing Starbucks capsule offer.

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  • Yes. The Starbucks by Nespresso aluminum capsules are accepted in the local Nespresso recycling programs. To verify the solution available in your city, you can visit: https://www.nespresso.com/ca/en/irecycle

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  • Absolutely. Please contact us to validate the solution available in your city.

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  • No, Nespresso Club Membership will remain exclusively for Nespresso customers. However, the local Nespresso recycling programs will accept the Starbucks by Nespresso capsules.

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