The machine assistance page has lots of helpful information, videos and user manuals to help with cleaning, descaling, restarting and other issues.
If you need further support our Video Concierge technology means expert guidance is only a call away and we can resolve most issues immediately. All you need to do is dial 1-833-416-0431.
If necessary we can organize for a technician to visit you onsite. This is complimentary during your warranty period.
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Please fill out our Contact Us form and one of our NespressoProfessional representatives will get in touch with you as soon as possible to create your business account.
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You cannot place an order for personnal use capsules (Original & Vertuo) through your Professional account. All capsule orders for household use can be ordered via phone 1-855-325-5781, through our main website, by using the Nespresso app (iOS & Android) or by visiting a NespressoBoutique.
If you want to order capsules for your business as a hospitality customer or for your office, please contact our Customer service team through livechat or by phone at 1-855-325-5783.
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You have the right to return any merchandise that does not suit you within 14 days after receiving the order.
Nespresso will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.
When returns are properly completed, Nespresso shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 30 days upon reception of the returned merchandise.
The return postage will be at your charge. For further assistance, please contact our Customer Service team 1-855-325-5783 at your earliest convenience.
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We recommend you to speak to your workplace's contact about ordering capsules as we are unable to set up an account for individual employees to place Nespresso Professional capsule orders.
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- If you are not yet a Nespresso Profesionnal customer please fill out our Contact Us form and one of our representatives will get in touch with you as soon as possible.
- If you are currently a Nespresso Professionnal customer do not hesitate to contact us through livechat or via phone at 1-855-325-5783.
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Most models offer or require direct water connection. Please contact us via phone 1-855-325-5783 for more information.
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Some machines such as the Aguila 440 require a specific electrical setup. To learn more about our machines power specifications, please visit our machine assistance page.
You can also ask your questions on our livechat or via phone at 1-833-416-0431.
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We can send you certificates for our coffees and food products (sugar, tea).
Please contact us via livechat or via phone at 1-855-325-5783 to obtain them.
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Account Creation & Account Management
Please fill out our Contact Us form and one of our NespressoProfessional representatives will get in touch with you as soon as possible to create your business account.
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You automatically receive a Nespresso Professional member number after registration. Your member number can be found on every invoice as well as under your “My account” details online. Please keep this number on hand whenever you contact us so that we can better assist you.
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Once you have registered as a Nespresso Professional customer, you can place your first order directly on our website by logging into your Nespresso Professional online account.
If you need assistance during the process, do not hesitate to contact us through livechat for immediate support or via phone at 1-855-325-5783. Simply ensure to have your customer number at hand.
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We're glad to hear that you are already enjoying the Nespresso experience at home! Your business can also enjoy Nespresso Coffee. We invite you to fill out our Contact Us form and one of our Nespresso Professional representatives will get in touch with you as soon as possible.
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Please fill out our Contact Us form and one of our NespressoProfessional representatives will get in touch with you as soon as possible.
You can also contact us through livechat or via phone at 1-855-325-5783 to learn more.
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Please contact your Nespresso Professional representative or our Customer service team via livechat or by phone at 1-855-325-5783 for more information.
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If you use a household machine in your business, such as a Vertuo or Original machine, we invite you to order your capsules on the Nespresso.ca website. There is no need to switch to a Nespresso Professional account.
However, if the machine is used by more than 10 employees, we recommend that you consider purchasing one of our Professional machines designed to meet higher demands. In this case, use our Contact us form if you wish to be contacted by one of our representatives and learn more about our professional machines.
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We generally allow the purchase of operating machines if a customer requests it. For more details, please contact your Nespresso Professional representative.
You can also contact our Customer Service team via livechat or by phone at 1-855-325-5783.
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If you are a Nespresso Professional customer with an operating Nespresso Professional machine, your contract is valid for a minimum of 12 months. After the initial 12 months have passed, you may terminate the agreement. During this termination period, contractual obligations may still apply.
Please contact your Nespresso Professional representative or our Customer Service team at 1-855-325-5783 for additional information.
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Machine Support
The machine assistance page has lots of helpful information, videos and user manuals to help with cleaning, descaling, restarting and other issues.
If you need further support our Video Concierge technology means expert guidance is only a call away and we can resolve most issues immediately. All you need to do is dial 1-833-416-0431.
If necessary we can organize for a technician to visit you onsite. This is complimentary during your warranty period.
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Please contact us via phone 1-833-416-0431 to obtain a copy of your user manual or for machine assistance.
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Please contact us through livechat or via phone at 1-833-416-0431 to purchase external spare parts.
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The removable external spare parts for Nespresso Professional machines should be hand washed. Cleaning them in a dishwasher can potentially cause warping and breakage. Replacement of these parts will always be at the member’s expense.
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Website Support
Please make sure that you are logging into our Nespresso Professionalwebsite. Also, check that you are on the Canadian website by verifying the flag in the upper-right hand corner of the page .
If you are still experiencing issues, please make a note of the error message, including the error code (if applicable), and then contact our Customer Service team via livechat for immediate support or by phone at 1-855-325-5783.
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Our Customer Service team should have already registered your business with a Nespresso Professional account allowing you to access your online account.
If an account was not created or you need information about your online account, please contact us via livechat for immediate support or by phone at 1-855-325-5783 for further assistance.
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Yes. You are welcome to change your account details at any time if needed. You will need to log in to your account and click on “My Account” at the top of the page. Click on “My Company Information” and then “Edit my information” — you can now change your company name, contact name and email address used to access your online account. Please allow a delay of 24hrs for all the changes to be reflexted on your online account.
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You will not receive a confirmation email when your password is changed. New passwords are immediately updated in your account and a notification with the message “Your password has been changed” will appear.
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There are several items that are currently not offered through our website, including external removable spare parts.
Please contact our Customer Service team via livechat or by phone at 1-855-325-5783 for more information.
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If the website is quoting you a specific error code, make a note of which code it is and contact us via phone 1-855-325-5783.
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Our website does not include your full order history. However, you can access and review your 15 most recent orders. Once logged in to your Nespresso Professional account, click on “My account” at the top of the page and select “My Orders.”
For additional account information, please contact us through livechat for immediate support or via phone at 1-855-325-5783.
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Orders, Payments & Invoicing
Once an order has been completed, you will receive tracking information to the email registered with your Nespresso Professional account.
If you have not received an email with the tracking number, please contact us through livechat for immediate assistance or via phone at 1-855-325-5783.
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We are very sorry to hear that you experienced issues with your order.
Please contact us at your earliest convenience through livechat for immediate support or via phone at 1-855-325-5783 and we will be happy to resolve this issue for you.
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Generally, orders are received within 3 to 6 business days and are delivered from Monday to Friday, excluding public holidays. Orders placed over the week-end will ship the next business day. Please note that first-time orders or very large orders may require a longer delay for delivery.
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You have the right to return any merchandise that does not suit you within 14 days after receiving the order.
Nespresso will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.
When returns are properly completed, Nespresso shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 30 days upon reception of the returned merchandise.
The return postage will be at your charge. For further assistance, please contact our Customer Service team 1-855-325-5783 at your earliest convenience.
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You cannot place an order for personnal use capsules (Original & Vertuo) through your Professional account. All capsule orders for household use can be ordered via phone 1-855-325-5781, through our main website, by using the Nespresso app (iOS & Android) or by visiting a NespressoBoutique.
If you want to order capsules for your business as a hospitality customer or for your office, please contact our Customer service team through livechat or by phone at 1-855-325-5783.
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You are welcome to consult and download the PDF version of your 15 most recent Nespresso Professional invoices at any time on your online account. You will need to log in to your account and click on “My Account” at the top of the page. Click on “My order history” and then select the invoice you wish to consult. For additional information, please contact us through livechat for immediate support or via phone at 1-855-325-5783.
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We recommend you to speak to your workplace's contact about ordering capsules as we are unable to set up an account for individual employees to place Nespresso Professional capsule orders.
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Please see below the payment details to make your Electronic Funds Transfer (EFT):
Address
Nespresso Canada (Div. of Nestlé Canada Inc.)
300 Léo-Pariseau Suite 2400 Montreal, QC H2X 4B3
Tax Reg. Num.
QST: 10 1755 9351 TQ0005 / GST: 11936 0063 RT0006
Banking Information
Royal Bank of Canada Main Branch — Toronto 200 Bay Street — Main Floor P.O. Box 1STN Royal Bank Toronto, ON M5J 2J5
Please be advised that an electronic funds transfer may take up to 8 business days to appear on your Nespresso Professional account.
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We accept payments by wire transfer or by cheque if we have extended you invoicing terms, you will be able to place orders up to the credit limit that was authorized. Our standard term for repayment is 30 days.
We also accept several credit card such as: Visa, MasterCard, and American Express. You may pay an existing invoice using one of the aforementioned credit cards.
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If you are placing an order through the website, you may opt to add the purchase order number on the payment page by indicating your purchase order (PO) number in the "Purchase order number" section. If you have a purchase order number that we should use for more than one order, you just need to check the box next to "Set as your new default PO number". Please note that you will have the option to modify or remove this default number at any time either during the checkout or in the "Your company information" section of your online account.
If you require purchase order (PO) numbers to be included on invoices, please contact our Customer Service team through the livechat for immediate support or via phone at 1-855-325-5783.
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You will automatically receive a copy of your invoice to the email address associated to the contact identified as the Invoice receiver in your Nespresso Professional account.
You can also consult and download your 15 last invoices at any time directly from your online account in “My account” section, you will just need to select “My order history” to access it.
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Recurring Orders
You can change your recurring order by logging in to your online account. Once logged in, click on “My Account” at the top of the page and then select “My Recurring Orders”. You can make adjustments by choosing one of the options found under the “Manage” drop down list. Changes are limited to items offered on our website.
You can also change your recurring order or add additional items that are not available on the website by contacting our Customer Service team through livechat for immediate support or via phone at 1-855-325-5783.
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A recurring order is an order that is processed on a continuing pattern based on a set time period. This is normally on a monthly basis but it can be adjusted to a multiple of months or days according to your needs. You may also change the processing date within the calendar month.
For operating contracts, you are required to have a monthly recurring order. You may adjust the type and quantity of capsules as long as they meet the minimum amount stated in your contract. This can be confirmed by contacting our Customer Service team through livechat for immediate support or via phone at 1-855-325-5783.
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If you are not on an operating contract, you are able to delay or cancel your recurring order at any time by contacting our Customer Service team at 1-855-325-5783 or by logging in to your online account.
If you have an operating contract and you wish to delay the order to have it processed within the same month, you can do this by calling our Customer Service team at 1-855-325-5783.
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Please contact us through the livechat service for immediate support or via phone at 1-855-325-5783 at your earliest convenience so we can assist you further.
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Recycling & Sustainability
We offer different recycling options for small and large businesses. Please contact us through livechat or via phone at 1-855-325-5783 for additional information.
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