Top 5 FAQ
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You can reach us at our free phone number 0800 55 52 53 (from abroad +41 27 617 22 70) Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 17:00. Feel free to use our Live Chat or contact us via WhatsApp at +41 76 249 11 11.
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Use this link to find the first helpful troubleshooting tips.
If these steps do not improve the situation, we advise you to contact our technical support directly on free phone number 0800 55 52 53.
We can use our video chat to perform an accurate diagnosis and find a solution together.
If a repair is necessary, we can organize a pickup by the post office. In this case, parcel carrier will pick up the machine from your home on the requested date, and after the repair it will come back the same way.
During the two-year warranty, this service is of course free of charge for you.
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If your machine is outside the two-year warranty period, we offer you a repair. The repair can be organised at a flat rate, which varies for each model. Your machine will be collected and returned to you by the Swiss post. In order to discuss this together and organise a repair, please contact us on the free number 0800 55 52 53 - we are there for you from Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 17:00.
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You can track your order in your customer account under 'My orders' section. You can also check the status of your shipment via the link shared by our courier on your order confirmation.
In case of need, we remain at your disposal to the free number 0800 55 52 53, via Live Chat or by WhatsApp under +41 76 249 11 11.
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No. The Nespresso paper-based capsule contains coffee grounds, which could contaminate the paper recycling process. Please do not place the capsule in your paper recycling bin. Instead, dispose of it properly by composting or following your local waste disposal guidelines.
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