Top 5 FAQ
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You can reach us at our free phone number 0800 55 52 53 (from abroad +41 27 617 22 70) Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 17:00. Feel free to use our Live Chat or contact us via WhatsApp at +41 76 249 11 11.
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Use this link to find the first helpful troubleshooting tips.
If these steps do not improve the situation, we advise you to contact our technical support directly on free phone number 0800 55 52 53.
We can use our video chat to perform an accurate diagnosis and find a solution together.
If a repair is necessary, we can organize a pickup by the post office. In this case, parcel carrier will pick up the machine from your home on the requested date, and after the repair it will come back the same way.
During the two-year warranty, this service is of course free of charge for you.
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You can track your order in your customer account under 'My orders' section. You can also check the status of your shipment via the link shared by our courier on your order confirmation.
In case of need, we remain at your disposal to the free number 0800 55 52 53, via Live Chat or by WhatsApp under +41 76 249 11 11.
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Try these tips to get the best coffee experience from Nespresso's compostable capsules.
- First, open the pouch with scissors.
- After making your Nespresso coffee, wait a few seconds for the capsule to cool, then eject it by gently lifting the lever. Check that the capsule drops down into the capsule bin. We recommend emptying the capsule bin at least once a day, and cleaning it regularly as part of your machine maintenance routine.
- Throw your used capsules into your home compost.
- Store unused capsules in the pouch, closing it after each use and securing it with a clip. Keep the pouch in a cool, dry place, but not in your fridge.
- Remember to enjoy your paper-based capsules within four weeks for the best coffee experience.
By following these simple steps, you can enjoy a delicious cup of coffee with Nespresso's home compostable capsules. See this video for a step-by-step guide.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Your Nespresso account has been disabled at your request or as a result of an unpaid bill. In order to place a new order as soon as possible, please contact us at free phone number 0800 55 52 53, via Live Chat or by WhatsApp under +41 76 249 11 11.
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