Frequently asked questions

Wide-ranging coffee portfolio

Support by a personal advisor

Solutions tailored to your needs

Noble product design

Powerful and innovative machines

Technician is on site within 24 hours on weekdays

Flexible payment systems (Tower / Nayax)

Event service (rental machines for events)

Attractive accessories in bulk packs

Recycling Program

Telephone customer service Monday to Saturday from 7:00 a.m. to 9:00 p.m.

Postage free delivery in just one to two working days

No minimum order quantity

Nespresso Professional is, along with Classic and Vertuo Line, one of our product lines, tailor-made for your company.

Visit the Classic (Original Line) and Vertuo website.

At Nespresso Professional, we work with different sales partners depending on region and activity.

To be contacted by the responsible person of your region, please fill out this form: Contact us | New Customers | Nespresso Pro

To set up your internet account, you will need a Nespresso Professional customer number.

If you have one already, please register by clicking on this link.

After entering the requested information, click Next.

You can now place your order.

If you do not have a customer number yet, please fill out this form: Contact us | New Customers | Nespresso Pro.

You can find your customer number online at the top center of the page under «Welcome» and «My Company Information» at the top left.

On your invoice, your customer number is located at the top left below the delivery address.

Spare parts and cleaning pads are not available online, please order them via this link or by phone as a Horeca customer and office customer in Geneva on 0800 63 77 76 and as an office customer of the other cantons on 0800 00 11 11 (toll-free number)

If you are supported by one of our sales partners, please contact them directly.

Machine Support | Coffee machine manual | Nespresso Pro

The serial number is a 19-digit combination of numbers and letters located below the barcode on a metal sticker.

Aguila: Left in the slot after removing the collection drawer for used pads

Momento: On the inside of the door of the water tank

Momento Dispenser: On the inside of the right, large door

Gemini: Centered on the back of the device

Gemini Tower: On the inside of the door

Zenius: On the back, once the water tank has been removed

You can easily check the delivery status of your order under your personal data on the website.

Once you have registered, click on «Welcome»  «My Orders» at the top center of the page. Select the order and click on the link «Track my order» in the delivery information. The tracking of our delivery partner will open, and you will find all the information about the status of your order.

No, a separate customer account is required for the Classic and Vertuo product lines. Order your Classic or Vertuo capsules here.

Log in: Log in to your online account using this link.

Register: Click here if you already have a customer account, but no online access yet.

As soon as you register, click on «Welcome» at the top of the page. Here you can generate a standing order, repeat your last order, or view your invoices. You benefit from a 2% discount on coffee online and you always get current offers and news.

One box contains 50 pads (no minimum order quantity)

An original box contains 6 boxes of 50 pads each, thus 300 pads

Tubes for Gemini-Dispenser: one tube contains 30 pads (minimum order quantity 300 pads)

UBS SA

Account 240-C0252125.0

Swift: UBSWCHZH80A

IBAN: CH1100240240C02521250

QR-IBAN: CH5530005240C02521250

VAT number: CHE-116.281-710

Nestlé Nespresso S.A.

Chaussée de la Guinguette 10

1800 Vevey

Send us the following information to ooh@nespresso.com:

Your customer number, your full address, your IBAN number, the invoice number of the double-paid invoice including the amount.

As soon as you are logged in, you can download the copy of the invoice at the top center of the page under «Welcome» «My Orders», if you have already activated PDF invoice under «Contact Preferences» for this invoice.

Otherwise, please contact us via this link or by telephone as a Horeca customer and office customer in Geneva on 0800 63 77 76 and as an office customer of the other cantons on 0800 00 11 11 (toll-free number).

Learn more about the recycling of Nespresso capsules (Professional, Classic & Vertuo Line) in companies: Recycling | Nespresso Pro Switzerland.

Do you have a minimum consumption of 2500 capsules per month, or do you have more than 75 employees in your company? Then please fill out the application form via this link.

Otherwise, we recommend our recycling service with the recycling bags returned by post.

On your container you will find a sticker with the details of your collection partner. Once the container is three-quarters full, call the collection partner to notify them. They will visit you on their next round of pick-up and replace the full container with a clean one. The pick-up service takes place within a maximum of two weeks.

Contact us via this link or by phone as a Horeca customer and Office customer in Geneva on 0800 63 77 76 and as an office customer of the other cantons on 0800 00 11 11 (toll-free number).

If you are supported by one of our sales partners , please contact them directly.