Top 5 FAQ
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It means that your order has been processed by our distribution center and will be delivered to the logistics operator for delivery.
You can track your order here.
If you placed your order on a weekend or holiday, it will be processed the next business day by our distribution center.
If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you
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Absolutely not. Nespresso Original is one of the most successful portioned coffee systems and has single-handedly revolutionized the way millions of consumers enjoy coffee.
We continue to invest in Original technology and it will continue to be sold around the world, as it remains fundamental to our success and to our customers' satisfaction.
If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you
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Froth results will vary based on the variety, origin, and freshness of the milk. Please follow these troubleshooting tips:
- Ensure you are using the whisk with the metal coil to create more froth.
- Between uses, rinse the Aeroccino with cold, running water.
- If not fully cooled down, the device will overheat (as indicated by a blinking red light) and will not run for the correct length of time.
- Experiment with different milks.
- Different brands and types of milk will produce different qualities of froth.
- Milk quality fluctuates throughout the year, thus results can vary from season to season and even from carton to carton.
- We find that UHT (Ultra High Temperature) milk produces very consistent froth.
- Use fresh, cold milk from a newly opened container (no more than 3 days old).
- Milk proteins break down rapidly after exposure to light and oxygen, decreasing its ability to froth.
- The proteins will also settle to the bottom of the container over time. Shake the container to redistribute them before pouring the milk into the Aeroccino.
If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.
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When the light on the Aeroccino button flashes red, this indicates that the mechanism has overheated.
The Aeroccino is a thermostatic (temperature sensitive) mechanism, which automatically shuts off when it has reached its maximum temperature.
When overheated, the Aeroccino will not operate for the required time, thus affecting frothing and heating of the milk.
The Aeroccino should be rinsed under cold running water until it is cool to the touch, especially if it is to be used several times in a row. In addition, keeping the whisk clean will ensure proper heat circulation.
If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.
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If you need technical assistance, we invite you to review the section: Assistance for my machine where you can find manuals and videos aimed at helping you solve the problem with your machine.
In addition within this FAQ section you may also find anwers to the most common issues for machines technical assistance and troubleshooting
If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.
When communicating, we suggest that you have your machine nearby, that way we can provide better assistance.
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