Frequently asked questions

Fake contests that do NOT come from Nespresso Chile regularly appear.

These fake contests are distributed through social networks, email, SMS or WhatsApp and the name and logo of Nespresso Chile is used in the communication.

In these contests they offer participants the opportunity to win a machine or a discount voucher, but in reality the name of Nespresso Chile is being misused to collect personal data or people are being asked to pay to participate in a contest or to receive a service.

What should I be aware of?

- You will always be able to recognize our own e-mails, as Nespresso is listed as the sender in the e-mail address: ......@nespresso.com.

- Nespresso Chile never uses SMS or Whatsapp for contests.

Not sure if a message has come from us? Do not hesitate to contact us, through our Official WhatsApp Channel, Livechat or call Club Nespresso at 800 211 22, where our coffee specialists, will assist you.

If you receive a fake contest via email, you should mark the email as "spam" in your inbox and delete it immediately. If you receive a message by WhatsApp, delete the message and if it is from an unknown phone we recommend you to block it. 

You must access with your email address where you received the communication to your Nespresso Chile account or in the App, making sure that the membership number matches the one detailed in the promotional email recieved, then place your order. The benefit will be added automatically at the end of your purchase.

You can also request your benefit by calling Club Nespresso Chile at 800 211 222, indicating your Membership Number/email where you received the notification.

If you need assistance, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

When you purchase a Nespresso machine, you’ll find a unique benefit code inside the box. This code is exclusively for new members and gives you a discount on your next three coffee orders.

You can redeem this code when placing your orders on our website, through the Nespresso App, at Nespresso Boutiques, or by contacting our Customer Care Center at 800 211 222. You can also reach us via WhatsApp or Live Chat, where our coffee specialists will assist you with your purchase.

When you present your unique code at our Boutiques, through the Customer Care Center, or enter it directly on Nespresso.com or the Nespresso App, the first of three discounts for new customers will be automatically applied to your profile.

Each discount is valid only for purchases that include a minimum of 50 coffee capsules.
After redeeming the first discount, the second will be automatically activated in your profile. Likewise, once you use the second, the third and final discount will become available, again requiring a minimum purchase of 50 capsules.

¿questions? Contact our Customer Care Center at 800 211 222, or reach out via WhatsApp or Live Chat. Our coffee specialists will be happy to assist you with your purchase.

The Nespresso | Discovery program for new customers is valid for machine purchases made between February 29, 2024, and December 31, 2025 (inclusive).

From the date you redeem your first discount, you will have 12 months to use the remaining two discounts.

Want to redeem your benefit but have questions? Contact our Customer Care Center at 800 211 222, or reach out via WhatsApp or Live Chat. Our coffee specialists will be happy to assist you with your purchase.

The Nespresso | Discovery program is designed to help new customers explore the Nespresso experience. Currently, this benefit is available only to individuals with a Chilean RUT and can be redeemed once per customer or RUT number

To reset the cup's size buttons to the factory settings, follow the instructions below:

For Lattissima machines (F321 or F316) - with the machine on and hot, press and hold the 'standby' button until all 4 cup buttons begin to flash. 

For Lattissima + machines (F421 or F411) - with the machine on and hot, press and hold all 4 cup buttons for 5 seconds until all buttons start flashing.

On all Lattissima machines the cup buttons can be individually reset. Simply hold the button down until the desired amount of coffee is served. To program a cappuccino or macchiato cup, hold it down until the desired amount of milk is poured. Then hold it a second time until the desired amount of coffee is served. The next time you use the machine you will serve the same amount.

We also invite you to check the section: Machhine Assistance, where you can find manuals and videos oriented to help you reset or program your machine's measurements.

If you need more information, contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

All Nespresso automatic machines have a button to make a large (lungo) or small (espresso) cup of coffee. What you are indicating is due to a misprogramming. We recommend that you reset your machine to factory settings.

If you have an Essenza, Inissia, Le Cube, CitiZ or Pixie model machine, you can adjust the button as follows: with the machine turned off, press and hold the button for a lungo cup while turning the machine on. Release the button after 3 seconds.

About Lattissima, see the next question for further instructions.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

Nespresso machines are designed to work with a voltage range of 220 to 240 V and it is recommended that they are connected directly to the power outlet for proper operation.

If the Essenza Mini or Inissia machine flashes both buttons 3 times and stops, 3 times and stops; it is understood that it is some kind of alert related to the electrical voltage/amperage.

- Step 0. Turn off and unplug the machine.
- Step 1. Confirm that the machine is plugged directly into the wall outlet, that it does not share a socket or extension cord with another product.
- Step 2. Unplug other household appliances that are not in use. (Microwaves, kettles, fans, electric stoves, etc).
- Step 3. Plug the machine back in and turn it on to make a preparation.

If you need more information, contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

It is normal for water to accumulate in the drip tray and capsule container of the machine during coffee brewing.

Brewing a larger cup of coffee or multiple cups in a short period of time will cause the tray to fill more quickly. You will also notice a greater amount of water build-up when the pump is activated without having a capsule in the chamber.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

If you need technical assistance, we invite you to review the section: Assistance for my machine where you can find manuals and videos aimed at helping you solve the problem with your machine.

In addition within this FAQ section you may also find anwers to the most common issues for machines technical assistance and troubleshooting 

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

When communicating, we suggest that you have your machine nearby, that way we can provide better assistance.

This occurs because the machine has entered descaling mode.

For models Inissia, Essenza Mini, Pixie, or earlier versions: While the machine is blinking, hold down both brew buttons for 5 seconds, this will exit the descaling mode. It will continue to blink, but in a paused manner (this is because the machine is warming up). Once the ideal temperature is reached, the lights will remain fixed.

In case of Lattissima and Expert models, please contact us via our  WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, since it is necessary to perform a descaling simulation, because the process of these models is automatic. In this case we recommend you to have your machine nearby, to facilitate the process.

You can also consult troubleshooting by visiting the Assistance section for your machine.

It is recommended that you descale your Nespresso machine every 400-600 coffees or, at least, every 6 months. This will help to maintain the optimal temperature and quality of your espresso.

Additionally, we recommend you let the water flow to clean the remains of coffee once the coffee has been prepared and after the capsule has been removed. 

Click here to find out more about the maintenance of your machine.

You will find your descaling kit in the category "Machine Accessories" when you place your order through the Internet.

Do you need help with the descaling process for your Nespresso machine?

Contact us via our  Whats App channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where we will schedule a video assistance to guide you through the process. When you contact us, we suggest that you have your machine nearby, so that we can provide better assistance.

Of course, however, we do not recommend to run the capsule more than once, as this will result in negative (bitter) aromas in the cup, known as "over-extraction".

If you are interested in a larger cup of coffee but not necessarily a stronger one, we encourage you to try an Americano, which is an espresso shot with hot water added (eject the capsule and brew a "blank" shot).

If you enjoy different sizes of coffee, from espressos to multi-cup coffees, we invite you to take a look at our VERTUO NEXT line.

If you need more information, contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

You can follow the tips below to prevent your Aeroccino from overflowing:

• Remember there are two maximum fill lines. Fill the milk no higher than the bottom maximum fill line when you use the frothing whisk (the whisk with the coil). Fill the milk no higher than the top maximum fill line when you use the hot milk whisk (the whisk without the coil).
• Experiment with different brands and types of milk. While any type of milk may be used in your Aeroccino, the froth results will depend on the protein content of the milk used and are not always guaranteed for milk alternatives. 
• For best results, ensure that you are using ice-cold milk, and that the frother has been thoroughly cleaned out and cooled down between uses.

If your Aeroccino starts to overflow, you can remove it from its base without damaging the device.

If you need more information, contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

Your machine may have an air bubble. Air bubbles can block the flow of water through the spout. They usually occur if the machine is operated without water in the tank or has not been used for a long period.

Eject any capsule, ensure there is water in the tank, and then follow the troubleshooting tips below.

• For OriginalLine machines such Inissia, Pixie, Citiz, Lattisima and other models, activate the Lungo (large cup) function, allow it to complete the cycle, then press again. Repeat until water flows from the spout. Please be persistent; this might take a few tries.
• For OriginalLine machicnes such Essenza y Le Cube, simply lift the coffee handle and push it outward. While applying pressure, press any of the cup buttons until water appears in the capsule chamber.
• For machines with two outlets (meaning a coffee outlet, and a hot water/steam outlet) alternate between activating the Lungo (large cup)function and activating the steam/hot water function until water flows from either outlet. Please be persistent; this might take a few tries. 
• For VertuoLine machines, follow the Cleaning instructions in your User Manual. Please be persistent; this might take a few tries.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

Note: The use of a Nespresso coffee machine outside the region for which it was intended immediately voids the one-year warranty.

Nespresso coffee makers are specifically designed to comply with the technical characteristics of each geographic region. Coffee machines sold in Chile operate on 220V, 50-60Hz only.

When a coffee machine of these characteristics is used in another country, or vice versa, there is no guarantee that it will work correctly. Coffee makers can suffer irreparable damage when used in other countries.

Repairs or power conversions cannot be carried out on coffee machines purchased in a foreign market.

Nespresso advises against the use of adapters and/or power converters with its machines, as it cannot guarantee the correct operation of our products with them.

Froth results will vary based on the variety, origin, and freshness of the milk. Please follow these troubleshooting tips:

• Ensure you are using the whisk with the metal coil to create more froth.
• Between uses, rinse the Aeroccino with cold, running water.
  • If not fully cooled down, the device will overheat (as indicated by a blinking red light) and will not run for the correct length of time.
• Experiment with different milks.
  • Different brands and types of milk will produce different qualities of froth.
  • Milk quality fluctuates throughout the year, thus results can vary from season to season and even from carton to carton.
  • We find that UHT (Ultra High Temperature) milk produces very consistent froth.
• Use fresh, cold milk from a newly opened container (no more than 3 days old).
  • Milk proteins break down rapidly after exposure to light and oxygen, decreasing its ability to froth.
  • The proteins will also settle to the bottom of the container over time. Shake the container to redistribute them before pouring the milk into the Aeroccino.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

Like all machine spare parts, Aeroccino whisks and lids can be purchased directly from Nespresso Club, vía our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, or in person, in our Boutiques, where our coffee specialists will help you. 

For stubborn burn marks, fill the Aeroccino part-way with warm, soapy water and allow to soak to loosen the residue.

You can prevent future burn marks inside your Aeroccino by following these easy cleaning tips:

• Make sure your Aeroccino is cold to the touch before using. It's best to rinse it with cold water in between usage.
• Use soap and cold water to clean the frother and wipe the inside of the jug with a damp, non-abrasive sponge or paper towel to remove milk residue. Remaining milk residue can cause burn marks when you use the Aeroccino again.
• Keep the whisks clean to ensure proper rotation and circulation of heat.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

The Aeroccino+, Aeroccino3, and Aeroccino4 models have hot and cold frothing functions. For the Aeroccino4, choose a red button for hot milk preparations. For the Aeroccino+ and Aeroccino3, when the power button is pressed and released it will illuminate red to heat the milk. When the power button is held down for 2 seconds, it will illuminate blue to maintain the milk’s cool temperature.

Furthermore, all Aeroccinos are temperature-sensitive devices. The Aeroccino must be allowed to shut off automatically. Lifting the device off of the base too early will result in insufficiently heated milk.

Between uses, your Aeroccino should be rinsed out with cold, running water, until it is cool to the touch. If not sufficiently cooled down, the device may overheat causing the correct length of time to be cut short.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

When the light on the Aeroccino button flashes red, this indicates that the mechanism has overheated.

The Aeroccino is a thermostatic (temperature sensitive) mechanism, which automatically shuts off when it has reached its maximum temperature.

When overheated, the Aeroccino will not operate for the required time, thus affecting frothing and heating of the milk.

The Aeroccino should be rinsed under cold running water until it is cool to the touch, especially if it is to be used several times in a row. In addition, keeping the whisk clean will ensure proper heat circulation.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

I haven't received the link to reset my password?

If you requested to reset your password and you do not receive the link, we suggest you check the "spam" folder of your email. If you have not received it after 5 minutes, please contact the Nespresso Club at 800 211 222.

Is my email linked to more than one account?

Each Nespresso account is associated with a single email address, so if you have used your email address more than once to associate it with an account, this could cause inconvenience when ordering online.

Which browser do I use?

For optimal performance of the Nespresso website, we recommend using Google Chrome browser, or directly from the Nespresso app.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

What is error 716-1?

Error code 716 or 716-1 occurs when the system is not recognizing the zip code entered in your shipping address. 

How to fix it? 

Enter the zip code of your municipality, instead of the zip code of your address. Find yours here.

If you need assistance, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

If you forgot your password and want to recover it or if you want to change your current password please click here. You will only need to enter the email address you have registered in the past and you will receive an email with a link to change your password. 

Please note that this link is valid until 48 hours after it is received. If you did not change your password within this period, you will have to request it again.

If you need further assistance, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

You can amend your address via your Internet account.  When you log in via www.nespresso.com or Nespresso APP, click on  “My Account” option at the top of the screen. Select the option “My personal Information” and click on "Change my address". You can add a new or amend an existing address via the option "My Addresses".
 
Alternatively, you can amend your address while placing an internet order. When placing your order, you are provided with an order details and delivery address after you click on "Proceed to checkout". The delivery and invoicing address(es) are given at the top. You can click on the button "Edit" to amend an existing or "Choose another delivery address" to add a new address.

If you need further assistance, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

- Log on to www.nespresso.com.

- On the home page, click on "PLEASE SIGN IN TO YOUR ACCOUNT" at the top of the screen.

- Select the "START REGISTRATION" option if you do not have an account yet.

- On the next screen, fill in the requested information and click on "No, I do not have a Nespresso Club membership number".

- Click on "CONTINUE".

- Enter the required data: address, phone number, RUT, etc., and click "CONTINUE" again.

- If you already have a Nespresso machine you can register it at this point. Select the model and enter its data. 

- If you do not have a machine, you can skip this step.

- From this point on, to make your online purchases, simply enter your email address and password.

Accounts cannot be transferred between countries. Additionally, email addresses cannot be shared between accounts.

If you would like to place an order online for delivery in Chile, please register on this page using a different email address from the one associated with your previous account in your original country.

If you would like to use the same email address, please click here and select your previous country, then proceed to their Contact page to ask they close the account. Once it is closed, you will be able to register in Nespresso Chile  using that email address.

What is error 766?

Error 766 occurs due to a problem when making a payment with your credit card.

How to solve it?

First you have to make sure that the card used is a credit card and not a debit card or prepaid card. 

Once you have selected the credit card to be used, you must enter exactly the information that appears on the card (card number, first and last name, expiration date and security code).

If the error persists, we suggest you try with another credit card or contact the card issuer, since in certain occasions the banks usually request an authorization to make digital purchases.

If you are paying for your order with a debit card, prepaid card or wish to pay in installments, we invite you to contact us through our Whats App channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will assist you and process your purchase by sending you a link to pay with Mercado Pago.

Additionally, for optimal navigation within our site, we recommend using the Google Chrome web browser and delete cookies stored through your digital shopping settings.

Contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. In addition to credit cards and payment in installments, you can pay by debit card through a Mercado Pago payment link that we will send you. 

For purchases on our website or APP the payment method is by credit card only. We accept the following cards: American Express, Diners, Mastercard or Visa.

Yes! Nespresso Chile offers free standard delivery to all regions for purchases over $39.990 CLP.

The delivery time of your order, since it is processed by our distribution center and delivered to the carrier, is a maximum of 3 working days in the RM (Santiago)  and 6 to 10 working days in Chilean Regions. Delivery days will depend on the region in which the order is delivered:

• Coquimbo, Atacama, Maule, Valparaíso, Biobío, Ñuble and Los Ríos Regions; up to 6 working days.
• O'Higgins, La Araucanía, Tarapacá, Antofagasta, Los Lagos, Arica and Parinacota Regions: up to 8 working days.
• Aysen, Magallanes and Chilean Antarctica: up to 10 working days.

If you placed your order on a weekend or holiday, it will be processed the next business day by our distribution

STANDARD DELIVERY ( COST $3.190)

(Free shipping for purchases of over $39.990)

You can place your order 24 hours a day, 7 days a week from our website or App, or by contacting our Club Nespresso Chile at 800 211222, Monday through Sunday, from 09:00 to 19:00 hrs.

Delivery days will depend on the area where the order is delivered:

• Metropolitan Region up to 3 working days.
• Coquimbo, Atacama, Maule, Valparaíso, Biobío, Ñuble and Los Ríos regions up to 6 working days.
• Region of Libertador Bernardo O'Higgins, La Araucanía, Tarapacá, Antofagasta, Los Lagos, Arica y Parinacota, Los Lagos (Chiloe) up to 8 working days.
• Region Aysen del Gral. Carlos Ibañez del Campo up to 10 working days.

If you placed your order after 16:00 hrs on Monday-Friday, on weekends or holidays, it will be processed the next working day by our distribution center.

SAMEDAY/NEXTDAY DELIVERY ( COST: $3.590)

• If you place your order before 12.30 hrs, the order will be delivered the same day of purchase, until 21:00 hrs.
• If you place the order after 12:30 pm, the order will be delivered the next business day, until 21:00 pm.

Service subject to stock, available only with coverage in the following communes of the RM: Colina, Lampa, Pirque, Puente Alto, San José de Maipo, San Bernardo, Cerrillos, Cerro Navia, Conchalí, El Bosque, Estación Central, Huechuraba, Independencia, La Cisterna, La Florida, La Granja, La Pintana, Lo Espejo, Lo Prado, Macul, Maipú, Ñuñoa, Pedro Aguirre Cerda, Pudahuel, Quilicura, Quinta Normal, Recoleta, Renca, San Joaquín, San Miguel, San Ramón, Santiago, Padre Hurtado, Peñaflor, Lo Barnechea, Vitacura, Las Condes, Providencia, La Reina y Peñalolén.

EXPRESS DELIVERY IN 3 HOURS ( COST: $3.990)

• 3-hour delivery service is only available for orders placed between 9:30 am and 1:00 pm.
• If you place your order outside this time range, the 3-hour delivery option will not be available.

Service subject to stock, available only with coverage in the following communes of the RM: Lo Barnechea, Vitacura, Providencia, Las Condes, La Reina y Ñuñoa.

BOUTIQUE PICKUP (FREE)

You can place your order 24 hours a day, 7 days a week from our website or App, or by contacting our Club Nespresso Chile at 800 21222, from Monday to Sunday, from 09:00 to 19:00 hrs and pick it up after 3 business hours in our Boutique that you have selected.

Service available only in boutiques within the Metropolitan Region.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

For your convenience, you can place your orders at any time through our website: www.nespresso.com and our Nespresso APP.

You can also place your orders by phone, by calling Club Nespresso, at 800 211 222, or via our WhatsApp or Live Chat channel, where our coffee specialists will assist you with your order.

Our opening hours: Monday to Sunday from 9:00 to 19:00 hrs.

We ship all over the country. We offer free shipping for purchases over $30.000 pesos. 

It means that your order has been processed by our distribution center and will be delivered to the logistics operator for delivery.

You can track your order here. 

If you placed your order on a weekend or holiday, it will be processed the next business day by our distribution center.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you

You can track your order here. You will be able to visualize it when it is processed by our distribution center and has been assigned to the carrier.

You can also check the status of your purchase via our WhatsApp channel, Live chat or by calling Club Nespresso at 800 211 222, where we will help you. 

If you placed your order on a weekend or holiday, your order will be processed the next business day by our distribution center.

If something is missing from your order, damaged or something you did not request, please contact us as soon as possible via our WhatsApp channel, Live Chat or by calling Club Nespresso at 800 211 222. We are committed to providing you with a perfect experience at all times and will be happy to make the necessary adjustments.

You can also email us at Contacto.Chile@nespresso.com , with the following pictures:

- Package box (to see the size)
- Package contents
- Label affixed to the package
- Receipt received in order

In the subject line, we suggest you to include your membership or rut number, so that we can escalate the problem to the area in charge and confirm a new order number with the appropriate products. 

For your peace of mind, we have a specialized team that tracks orders that may be delayed, so that we can expedite the management and retry delivery.

The delivery time of your order, from the moment it is processed by our distribution center and delivered to the carrier, is a maximum of 3 working days in the RM and 6 to 10 working days in the Chilean Regions. Delivery days will depend on the region in which the order is delivered:

• Coquimbo, Atacama, Maule, Valparaíso, Biobío, Ñuble and Los Ríos Regions; up to 6 working days.
• O'Higgins, La Araucanía, Tarapacá, Antofagasta, Los Lagos, Arica and Parinacota Regions: up to 8 working days.
• Aysen, Magallanes and Chilean Antarctica: up to 10 working days.

If you placed your order on a weekend or holiday, it will be processed the next business day by our distribution center.

If you have been waiting longer than the agreed delivery time period, you can track your order here. You will be able to view it when it is processed by our distribution center and has been assigned to the carrier. You can also check the status of your purchase via our WhatsApp channel, Live Chat or by calling the Club Nespresso Chile 800 211 222, where we will assist you. 

The delivery time of your order, from the moment it is processed by our distribution center and delivered to the carrier, is a maximum of 3 working days in the RM (Santiago) and 6 to 10 working days in the Chilean Regions. Delivery days will depend on the region in which the order is delivered:

• Coquimbo, Atacama, Maule, Valparaíso, Biobío, Ñuble and Los Ríos Regions; up to 6 working days.
• O'Higgins, La Araucanía, Tarapacá, Antofagasta, Los Lagos, Arica and Parinacota Regions: up to 8 working days.
• Aysen, Magallanes and Chilean Antarctica: up to 10 working days.

If you placed your order on a weekend or holiday, it will be processed the next business day by our distribution center.

The calorie content in an Espresso cup is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee.

The Nespresso Espresso capsules contain an average of 5.5 grams of coffee and Lungos contain around 7 grams.

The fact that the ground coffee is dissolved in water means that a cup of coffee contains even fewer calories.

A 40 ml Espresso contains around 0.6 calories and a 110 ml Lungo contains around 1 calorie.

We invite you to discover delicious ways to prepare drinks and recipes with our Nespresso Coffee ranges here.

We also invite you to stay tuned to our official Nespresso Chile channel on IG where we regularly broadcast live master classes, in the company of our Barista, who shows us how to prepare incredible recipes with Nespresso. 

If you need more information, contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

Most all of our espressos contain caffeine within the range of 50-100 mg per cup. This includes Original Espressos and Espresso Lungos, and Vertuo Espressos, Gran Lungos, and Double Espressos.

Based on their Robusta content, the following are exceptions: Vertuo Espresso Diavolitto contains 150 mg of caffeine, and Original Kazaar and Nespresso Professional Ristretto Intenso contain 120 mg per cup.

All Vertuo coffees have a range of 170-200 mg per cup. Due to its higher volume, the Carafe Pour-Over Style coffee (530 ml.) contains over 200 mg of caffeine per complete capsule serving; because this particular coffee is intended to be enjoyed over multiple “cups”, this still meets our standards for the 200 mg ‘per cup’ limit.

As coffee is a “live” product, caffeine content may vary, and so we are only able to provide a range of caffeine (with exceptions as above) in order to be as accurate as possible. Also, coffees within the same size range can fall lower or higher within the caffeine spectrum: for example, Fortado contains higher levels of Robusta than other Gran Lungos, and so would contain more caffeine than its Gran Lungo counterparts.

Nespresso Limited Editions are not available after they are sold out.

These blends are offered for a short period of time because only small quantities are produced. Nespresso introduces Limited Edition coffees every year. Stay tuned to our official channels and social media.

f you need more information, contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

Intensity is measure in pure and hot coffees, in the case of flavored varieties or those specially designed for preparation with milk, we suggest you base your choice on their aroma profiles to find the one you like the most.

If you require additional assistance, you can contact us through WhatsApp or by phone to our Club Nespresso Chile at 800 211 222 where we will help you.

Yes, Nespresso coffees have been elaborated according to the standards established by the Muslim and Jewish Religions, and therefore are certified Halal and Kosher respectively.

We will be happy to provide you with the certificates. Contact us through our  WhatsApp  channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

Nespresso does not have any plans to add tea or hot chocolate capsules to our selections at this time. We offer Limited Edition and flavor-infused Barista Creations throughout the year.

Our foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique Coffee and Espresso to our members worldwide.

In addition, Nespresso machines are carefully calibrated to produce the perfect cup of coffee, time after time. We do not advise using your Nespresso machine to prepare tea or hot chocolate.

All Nespresso coffee ranges (including Limited Editions and Barista Creations) contain only premium roasted and ground coffee, with no allergens, gluten, lactose or nuts.

Any reference to "malt", "milk", or "cocoa" notes are components of the aromatic profile (naturally sourced from where the bean was grown) and do not indicate their physical presence in the capsule.

The capsules are hermetically sealed and avoid exposure to air, humidity, or any contamination, which would impair their quality.

Barista Creations flavored coffees are made with natural crystals, with no added sugars or preservatives, created with natural plant or seed extracts. In contact with water or milk, these aromas are released, offering a taste sensation.

We invite you to learn more about the origins of our coffees by clicking here.

Nespresso removes more than 99.9% of the caffeine from green coffee using two different methods.

In the water decaffeination process, green coffee beans are soaked in hot water to dissolve the caffeine.

With the method using carbon dioxide, green coffee is rinsed in water after carbon dioxide (the main constituent of air) was used to extract caffeine.

Both methods are completely safe for consumption. The process respects the environment and the natural properties of the coffee beans, which allows to maintain the richness of its aromas and flavors. 

Nespresso Chile is offering three varieties of decaffeinated coffee in the Original Line:

• Volluto Decaffeinato (40ml)
• Arpeggio Decaffeinato (40ml)
• Ristretto Decaffeinato (40ml).

And in the Vertuo Line you can get decaffeinated:

• Volluto Decaffeinato (40ml)
• Melozio Decaffeinato (230ml)
• Fortado Decaffeinato (150ml)

Nespresso decaffeinated varieties undergo the same quality control as all other coffee blends. The residual caffeine contained in decaffeinated coffees is less than 0.1%.

At Nespresso, we define intensity as being a combination of bitterness, body and roastiness (or perception of roast.)

Experts assign a coffee an intensity number based on its final profile.

Intensity number is not based on caffeine content.

Our coffees have a twelve-month shelf life since the moment they are produced.

They do not have an expiry date, but a best before date. This means the quality, the aromas and the taste remain optimal for no less than twelve months. The product remains safe for consumption once past this date.You can find that date printed on each sleeve.

We guarantee the aromatic profile of our coffees for 12 months. Past these 12 months, there might be a small reduction in the aroma intensity in the blends, but they are still good for consumption.

Nespresso Vertuo is the next generation of at-home coffee systems.

Developed through many years of research and development, Vertuo has revolutionised the way that coffee is extracted with its unique, patented Centrifusion™ technology and a specially crafted, dedicated set of coffee capsules, which together enable customers to make a wide range of high quality coffee in a variety of styles and cup sizes.

The intelligent system uses barcode technology to recognise each of the 27 Nespresso coffees from its permanent range, adjusting the brewing parameters to extract each blend precisely how it was meant to be enjoyed.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

Centrifusion™ is the combination of centrifugal force and the infusion of coffee through water. The machine rotates the capsule at up to 4,000 RPMS while water is injected into the capsule to extract all its aromas and obtain its distinctive, generous crema

If you want to keep your Vertuo Next in excellent condition, we suggest:

1. As for the original line, remove the capsule after use by lifting the head.  

2. Leave the head up for 5 to 10 minutes after making a preparation. In this way, in addition to freeing the capsule, we can ventilate the steam that is produced when making a coffee preparation.

3. Perform the cleaning process at least once a week. This way you will be able to keep your Vertuo Next machine in optimal conditions.

If you require additional assistance, you can contact us via WhatsApp or by phone to our Club Nespresso Chile at 800 211 222 where we will help you.

Both systems are different and developed with different types of coffee lovers in mind.

Original is designed for Italian espresso lovers, the more traditional and classic consumers, while Vertuo has been designed for the broader coffee profiles, those who like to enjoy different styles of coffee, depending on the time of day and who is with them, but with the same high quality for which Nespresso Original is well known. 

With Vertuo you can prepare everything from espressos to larger cups: from a short Espresso, a smooth Gran Lungo, an indulgent Café or a larger cup of Alto topped with smooth and generous cream. In Vertuo, the technology utilizes the gentle extraction of Centrifusion™, recognizing each capsule and adapting the parameters accordingly to create your perfect coffee style. 

With Original, you can also enjoy the same authentic taste of your coffee in shorter Espresso and Lungo sizes and in espresso-based milk recipes, such as Cappuccinos and Lattes. Original machines use a 19 bar high-pressure extraction system to release the fresh aromas from each capsule.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you.

Absolutely not. Nespresso Original is one of the most successful portioned coffee systems and has single-handedly revolutionized the way millions of consumers enjoy coffee.

We continue to invest in Original technology and it will continue to be sold around the world, as it remains fundamental to our success and to our customers' satisfaction.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you

The cream is an emulsion closely related to the quality of the coffee and its function is to protect the flavor and aromas.

Depending on the extraction system used, the crema will have different characteristics:

• Original System - Thanks to the pressure system used to obtain espresso-type coffees, the aromas and natural oils of the coffee are captured in the resulting crema. This means that the crema keeps all the aromas of the coffee.
• In the Vertuo system the crema has no flavor or aroma, it is a dense and dry crema and its function is twofold: to protect the aromas that are in the liquid, making the tasting longer, and to reduce the bitterness. In the case of Vertuo, the aromas are in the liquid, not in the cream.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you

All Nespresso capsules are made from aluminium and can be recycled.

Bring your used capsules to your nearest Nespresso Boutique or fill your recycling bag with used capsules and give it to the postperson when they next deliver your order (service only avialable in Santiago) 

By adding capsule recycling to your coffee ritual, your coffee won't only taste good, it feels good too.

If you need more information, contact us via our WhatsApp channel, Live Chat where our coffee specialists will help you

Nespresso Vertuo offers exceptional blends in various cup and capsule sizes, created for unique preparations.

Each blend offers the highest quality coffee that can be enjoyed in larger cups, with varying intensities and flavors, all with an underlying smoothness. Highly aromatic and balanced, each of these coffees are carefully blended and roasted to provide the highest quality in five cup sizes, delivered in 4 capsule sizes that deliver different sizes of coffee:

The main aromatic families are represented in each cup size segment:

• The intense coffee segment is characterized by blends with strong and full-bodied characters.
• The mild segment presents smooth and balanced coffees, ideal for morning consumption.
• Highly aromatic segment distinguished by fruity and floral notes.

5 cup sizes, in 26 permanent coffee varieties:

• CARAFE POUR-OVER STYLE 535ml - "Carafe pour-over-style".
• COFFEE MUG 230ml - "Intenso, Stormio, Melozio, Melozio Decaffeinato, Colombia, Mexico, Caramel Cookie, Vanilla Custard Pie, Hazelino Muffin & Bianco Forte".
• GRAN LUNGO 150ml - "Inizio, Fortado, Fortado Decaffeinato & Costa Rica".
• DOUBLE ESPRESSO 80ml - "Scuro, Chiaro, Dolce& Bianco Leggero"
• ESPRESSO 40ml - "Diavolitto, Altissio, Altissio Decaffeinato, Voltesso, Orafio, Il Caffé & Perú Organic".

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you. 

No. Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways.

They are two separate systems that will appeal to different types of coffee lovers.

If you need more information, contact us via our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will help you

Vertuo will create a new segment of high quality coffee in Chile.

The Vertuo system revolutionizes the way coffee is brewed with its Centrifusion™ technology and a range of capsules that together create different cup sizes from large to espresso.

Vertuo is also very easy to use as it automatically recognizes the coffee blend being brewed and then adjusts the extraction parameters to create the perfect coffee finished with a silky, generous crema, a sign of high quality coffee.

There are ten capsules of the same variety per sleeve or box. When making your selection on our website, you must select multiples of 10 in the variety of your choice. 

The Carafe blend (535ml), from the Vertuo line, comes in boxes of 7 capsules.

If you need more information, please contact us through our WhatsApp channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will be happy to assist you.

These two milk frothing devices are very similar, with the ability to achieve the same results for hot or frothed milk. Additionally, they can both prepare cold froth for iced cappuccinos.

Aeroccino 4 is chrome plated and has a handle, with 4 different milk option: Cold milk froth for ice coffee recipes, hot milk for lattes, warm & airy milk foam for cappuccinos and warm & dense milk foam for latte macchiatos. The Aeroccino4 is also dishwasher proof to ease cleaning.

Aeroccino Black has a modern ribbed look with no handle. The Aeroccino Black comes with a spring removable whisk with 3 different milk option: light & creamy, warm & dense foam, hot or cold for your Latte or Cappuccino recipes with the touch of a button.

The maximum milk capcities are as follows:

Aeroccino Black and 4
Maximum capacity for milk foam: 120 ml
Maximum capacity for hot milk: 240 ml

If you deposit the coffee at a temperature not lower than 60 degrees, the average time that it will keep it hot is 2 hours. In quality tests it was shown that depositing water at 90 degrees there was a loss of 30 at two hours.

We remind you that outdoor climatic factors also influence and we hope you enjoy your Nespresso coffee with our range of travel mugs available under the Accessories section in our site or APP

THANK YOU FOR YOUR INTEREST IN OUR RECYCLING PROGRAM!

You can drop off your used capsules at the following recycling points that we have set up for your convenience:

Metropolitan Region:

BOUTIQUES NESPRESSO

COMEDOR CENTRAL RESTAURANT

Portal Bulnes 489, Plaza de Armas, Santiago

PULLMAN HOTEL VITACURA

Av Vitacura 3201, Vitacura

PULLMAN HOTEL EL BOSQUE

Roger de Flor 2770, Las Condes.

NOVOTEL LAS CONDES

Alonso de Córdova 5199, Las Condes

MASTICA RESTAURANT

Av. las Condes 14891, Lo Barnechea

CAFE BISTRO MILLEFLEUR

Av. Nueva Costanera 3900, Vitacura,

Regions:

Boutique Nespresso Ripley Mall Marina

Av. Libertad 1348, Viña del Mar    

Boutique Nespresso Ripley Mall Plaza Trébol

Av. Pdte. Jorge Alessandri Rodriguez 3177, Concepción

Thank you for your interest in our recycling program!

You can drop off your used capsules at any of our Nespresso Boutiques and if your order is delivered to your home in the following regions, don't forget to add the Home Recycling service to your cart so that they can be picked up. This service is totally free of charge:

• Metropolitan Region
• Antofagasta Region
• Atacama Region
• Coquimbo Region
• Araucanía Region
• Los Lagos Region
• Los Ríos Region
• Ñuble Region
• O'Higgins Region
• Valparaíso Region
• Biobío Region
• Maule Region

Additionally, in Santiago, you can drop off your used capsules at the recycling points located in hotels, restaurants and cafeterias that you will find in the RECYCLE CAPSULES section of our website.

Recycling bags can also be requested free of charge at the time of checkout on our website or app. They are also available in our boutiques.

Remember to only deliver Nespresso capsules in a closed, leak-free bag. If you live in an apartment be sure to leave your bags at the concierge so we can pick them up.

For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.

Nespresso coffees are packaged in a capsule made of aluminium, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the Nespresso capsule are recyclable: not only the aluminium, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminium is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.

In Chile, used coffee waste is composted and used as fertilizer.

For more information, please click here.

No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high-quality coffee that our consumers have come to expect.

In addition, aluminum has the unique advantage of being infinitely recyclable. The use of aluminum also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its light weight offers transportation and environmental savings when compared to other materials.

Within the capsule, the coffee is separated from the aluminum by a food-grade lacquer coating.

NESPRESSO BOUTIQUE OPENING HOURS

Boutiques at Alto Las Condes, Costanera Center, and Portal la Dehesa:

• Monday to Thursday: 10:00 AM to 8:30 PM
• Friday and Saturday: 10:00 AM to 9:00 PM
• Sunday: 10:00 AM to 8:30 PM

Boutique Falabella Parque Arauco:

• Monday to Saturday: 10:30 AM to 8:30 PM

• Sunday: 11:00 AM to 8:00 PM

• Pop Up Boutique Mall Casa Costanera:

• Av. Nueva Costanera 3900, Level 2, Vitacura
• Monday to Sunday: 10:00 AM to 8:30 PM

Pop Up Boutique Mall Marina:

• Av. Libertad 1348, Viña del Mar
• Sunday to Thursday: 10:00 AM to 8:00 PM
• Friday and Saturday: 10:00 AM to 8:30 PM

Pop Up Boutique Mall Plaza Trébol:

• Av. Pdte. Jorge Alessandri Rodriguez 3177, Level 1, Talcahuano
• Monday to Thursday: 10:30 AM to 8:30 PM
• Friday and Saturday: 10:30 AM to 9:00 PM
• Sunday: 10:30 AM to 8:00 PM

For purchases on our website or APP the payment method is by credit or debit card. 

If you wish to pay in installments, we invite you to contact us through our Whats App channel, Live Chat or by calling Club Nespresso Chile at 800 211 222, where our coffee specialists will assist you and process your purchase by sending you a link to pay with Mercado Pago.

At our Boutiques, the payment methods are cash, credit card and debit card.

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