Click here to learn about the various after-sales services Nespresso Professional offers.
Reply maximum within 48 working hours.
Replacement machine during repair.
Maintenance for your machine.
Also, we are available from Monday to Sunday, from 9 am to 7 pm on free phone 800 211 221.
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You are welcome to change your access details at any time. You will first need to log in to your account. Please then click on the ‘My account’ link at the top of the page, then click on ‘My Company Information’ and finally ‘Edit my information.’
There you can change the company name we have set on the website, the contact name and the e-mail address used to log in.
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Click here and discover our machines for professional solutions.
To read about our prices and conditions, fill in this formor call free phone 800 211 221, and one of our specialists will inform you on the solutions best suited to your needs.
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You can request your invoices through our Live Chat, by writing here or by calling free phone 800 211 221.
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Our machines do not require any special maintenance to safeguard from COVID-19 beyond the cleaning and disinfection measures you apply to other workplace equipment and surfaces.
See our cleaning and disinfecting your machines user guide videos featuring the different models of machine here.
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If your machine has been off for a few weeks, just switch it on again and run it until the water in the circuit is completely flushed out. Then use as normal.
If you have an Aguila machine, getting up and running again is a two-step process:
Cold startup
Milk circuit rinsing
See user guide videos here
If you have any questions, call our free helpline on 800 211 221. Our advisers will be delighted to help get things started again.
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Our service is operating normally, and they comply with all security and hygiene measures while repairing machines. Our technicians work according to rigorous health standards and our customers’ own criteria.
They wash and disinfect their hands before each visit and put on new gloves and masks when they arrive. We kindly request you to allow our technicians plenty of space while they are repairing and maintaining your machine.
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Our customer services team is available to answer all your questions. Remember, you can order coffee and other Nespresso products from 8 am to 8 pm by calling 800 211 221, free of charge.
If you prefer, you can order your coffee 24 hours a day on the website.
If you are not sure how to order online, you will find instructions here.
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Nespresso and the couriers who deliver our orders take measures to prevent the spread of the virus. Couriers know what to do and how to work as safely as possible. They observe a 1.5-metre safety distance and avoid physical contact. You will be asked to sign for your order with your own pen, or a photograph will be taken of your signature. We have also implemented terminal cleaning requirements.
If there are restrictions on entering your town, you can pick up your order from the nearest operating facility.
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We are doing everything we can to deliver within the usual deadlines. Still, given the exceptional circumstances, you may experience a delay.
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Puedes consultar las tiendas abiertas y los horarios aquí.
La salud y la seguridad de nuestros empleados y clientes son nuestra principal prioridad. Hemos adoptado las siguientes medidas de seguridad:
- Uso de equipos de protección individual
- Dispensación de gel hidroalcohólico
- Distancia de seguridad
- Aforo limitado
- Horario preferente para colectivos de riesgo de 10 h a 12 h y de 19 h a 20 h
- Entrada preferente para clientes que utilicen el servicio de Recogida Rápida en Boutique
- Degustación de café no disponible de forma temporal
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Contact one of our sales advisers free on 800 211 221 or complete this form
We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.
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All prices exclude VAT.
For further information about taxes or types of contract, contact us on free phone 800 211 221, on livechat or here.
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You are welcome to change your access details at any time. You will first need to log in to your account. Please then click on the ‘My account’ link at the top of the page, then click on ‘My Company Information’ and finally ‘Edit my information.’
There you can change the company name we have set on the website, the contact name and the e-mail address used to log in.
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In order to register, please scroll to the top of the page. In the upper-right, between the Login boxes and the Shopping bag link, you will see the ‘Register’ link.
You may click on it or go directly to the registration page by clicking here.
If you have already registered, please instead log in by placing your details in the login fields and clicking the ‘OK’ button.
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Click here to access the form and fill in your contact details. One of our coffee specialists will contact you to offer you the solution best suited to your business.
*Also, if your work centre has more than 15 employees, we can offer you a free tasting
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Sale of Nespresso professional coffee machine with two-year guarantee.
Operating: Free installation of the Nespresso Professional coffee machine, with full maintenance included.
Installation of a Nespresso Professional machine on your premises for own use under a rental agreement.
To request more information, please contact us through this form or call us free on 800 211 221 or through our livechat (from 9h00 to 19h00 from Monday to Friday).
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Consult the various Nespresso Professional delivery services here.
Delivery in Región Metropolitana: 3 to 5 working days.
Delivery in other Regions: 5 to 10 working days.
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Nespresso Professional specialises in covering the needs of offices, companies, cafés, restaurants and hotels.
Nevertheless, if you would like to order Nespresso Professional coffee capsules, you can contact us here ,by free phone on 800 211 221 or through livechat here on our website.
We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.
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Our representatives are happy to discuss the possibility of a coffee tasting or even a trial when they contact you.
We want you to be sure that the choice you make is the right one for your needs.
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You can request your invoices through our Live Chat, by writing here or by calling free phone 800 211 221.
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You may find your membership number on every invoice you receive from us. You may also find it on our website when logged in by clicking on the ‘My account’ link at the top of the page then clicking on ‘My Company Information.’
Please keep your membership/customer number to hand when you contact us so we may assist you as quickly as possible.
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We do everything we can to make sure you receive your order within two working days.
Deliveries are made between 9.00h and 19.00 h and, if you are not there, the courier company will leave an attempted delivery note.
Track your order here or contact us directly though the livechat or call free phone 800 211 221.
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It’s as easy as accessing our web page and enter your data, including your Member number, post code and email address.
Now you can place your orders online at https://www.nespresso.com/pro/es/en/ with your registration data (email address and password).
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It’s as easy as accessing our web page and enter your data, including your Member number, post code and email address.
Now you can place your orders online at https://www.nespresso.com/pro/es/en/ with your registration data (email address and password).
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Just enter the email that you use for your Nespresso Professional orders here.
You will receive an email to create a new password.
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Click here and discover our machines for professional solutions.
To read about our prices and conditions, fill in this formor call free phone 800 211 221, and one of our specialists will inform you on the solutions best suited to your needs.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Click here to learn about the various after-sales services Nespresso Professional offers.
Reply maximum within 48 working hours.
Replacement machine during repair.
Maintenance for your machine.
Also, we are available from Monday to Sunday, from 9 am to 7 pm on free phone 800 211 221.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Click here to go to a series of videos that explain how to descale your Nespresso Professional machine very simply.
Please, remember that we will be delighted to help you. Just call us free on 800 211 221 or contact us on our livechat.
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The removable external spare parts for our professional machines should be hand washed rather than put through a dishwashing environment. Cleaning them in a dishwasher can potentially cause warping and breakage. Replacement of these items will always be at the member’s expense.
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Fair trade is a very important aspect of our corporate policy.
We work hard to obtain 100% sustainable coffee, to recycle 100% of our capsules and to achieve 100% carbon neutral emissions.
Click hereto know everything about our commitment to offer a sustainable coffee.
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If you are interested in recycling your Nespresso Professional capsules, please contact us through our Live Chat (from Monday to Friday from 9 am to 7 pm), calling us on 800 211 221 or filling out our contact form.
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The Positive Cup is our programme and our commitment to obtaining a 100% sustainable coffee. Learn about our programme here.
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