We are sorry to hear you wish to return something you have ordered from us. We ask you to contact us on 400 120 0800 so we may discuss this with you.
Do note that coffee capsules are not returnable unless damaged in transit or the incorrect product was delivered.
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We are very sorry to hear that your machine is requiring assistance. Please call our 24/7 Toll-Free hotline 400 120 0800 so we may help assist in resolving this matter for you. Any initial troubleshoot over the phone will always be free.
Should troubleshooting over the phone prove insufficient to resolve your query, we can arrange repair service for your machine. The cost and timescale for the call out will be confirmed by our technical team as it can vary depending on the type of machine you have, the type of call out we are setting and whether your machine is covered by our Professional Coffee Service (PCS).
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Our professional capsules are packaged in boxes, each containing 50 capsules. For packaging reasons all capsule orders placed must be in a multiple of 50 capsules (50,100,150 etc.) Nespresso provides delivery service for a minimum order of 100 capsules (2 boxes), with a delivery fee of RMB 10 for Beijing/Tianjing/Hebei/ Shanghai/Jiangsu/Zhejiang/Anhui/Guangdong, RMB 15 for other cities. You would be glad to know that we provide free delivery service for orders of a minimum of 300 capsules. Delivery is within China only.
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We are delighted to hear of your interest in our professional machines. You are welcome to order Zenius machine which is suitable for SMEs via our website here. Also, we offer customized business solutions to meet professional coffee requirements. If you want more information, we invite you to call our toll-free number 400 1200 800 or send us email to Proclub.china@nespresso.com and, as such, we have a dedicated team of representatives who work to answer any queries you have as well as discuss your needs. This ensures we offer you the best option for your situation.
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We welcome new members who come to us with existing machines. Please contact us by sending email to: Proclub.china@nespresso.com. The information we require to request our accounts team create a new membership for you is as follows:
The company name
The company address, including postcode
A copy of business license if possible
A best e-mail address
The machine model
The serial number of the machine
From where you purchased the machine
We will then pass this information to our accounts team to review and then set up an account for you.
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Becomig a Member
We are delighted to hear of your interest in our professional machines. You are welcome to order Zenius machine which is suitable for SMEs via our website here. Also, we offer customized business solutions to meet professional coffee requirements. If you want more information, we invite you to call our toll-free number 400 1200 800 or send us email to Proclub.china@nespresso.com and, as such, we have a dedicated team of representatives who work to answer any queries you have as well as discuss your needs. This ensures we offer you the best option for your situation.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
We welcome new members who come to us with existing machines. Please contact us by sending email to: Proclub.china@nespresso.com. The information we require to request our accounts team create a new membership for you is as follows:
The company name
The company address, including postcode
A copy of business license if possible
A best e-mail address
The machine model
The serial number of the machine
From where you purchased the machine
We will then pass this information to our accounts team to review and then set up an account for you.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
You are welcome to order Zenius machine via our website here.You will first need to add it to shopping bag and then the page will go to the‘login’ link. You may login to your online account directly if you already have one, otherwise you need to click ‘create your online account’ button and fill in the required details in the registration fields to create an online account. The e-mail you enter must not be used for any other Nespresso account, and we only allow one log in e-mail per account. Once the account set up, you are able to make further purchases online.
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Machine Support
We are very sorry to hear that your machine is requiring assistance. Please call our 24/7 Toll-Free hotline 400 120 0800 so we may help assist in resolving this matter for you. Any initial troubleshoot over the phone will always be free.
Should troubleshooting over the phone prove insufficient to resolve your query, we can arrange repair service for your machine. The cost and timescale for the call out will be confirmed by our technical team as it can vary depending on the type of machine you have, the type of call out we are setting and whether your machine is covered by our Professional Coffee Service (PCS).
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The Professional Coffee Service (PCS) is the service guarantee we offer on our machines. If your machine has our PCS cover, call outs due to faults arising from manufacturing and material defects as well as other malfunctions will be free of charge. This includes labour and spare parts.Do note the PCS does not cover external spare parts.
Professional machines taken out free on loan receive rolling PCS cover. It therefore lasts for as long as you have the machine. Purchased Zenius and Gemini range machines receive one year of cover in with the purchase price. Purchased Aguila range machines receive two years of cover in with the purchase price. We also offer non-gratuitous warranty extension packages for machines within warranty. You are welcome to ask us about the cover on your machine by calling on 400 120 0800.
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Please contact us on 400 120 0800 if you require items such as copies of your user manual, descaling instructions and other questions. We will be happy to assist you.
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Account Management
Please contact us on 400 120 0800 to request we send your required document.
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Please contact us on 400 120 0800. We will then be able to advise you of the process for making these amendments.
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Payment and Invoicing
You may make payment by several methods. If we have extended you invoicing terms, you will be able to place orders for goods up to the credit limit we afford you. Our standard term for repayment is 30 days.
We accept cash/credit card on delivery(If your address is available for the payment methods)as well.
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You will primarily receive your invoice with the goods we send to you. In addition, Your VAT invoice will be delivered to you within 2 weeks. You can choose to either receive VAT Special invoice to your billing address or e-invoicing to your mailbox. For any further detail, please contact us directly on 400 120 0800(24/7) .
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Our professional capsules are packaged in boxes, each containing 50 capsules. For packaging reasons all capsule orders placed must be in a multiple of 50 capsules (50,100,150 etc.) Nespresso provides delivery service for a minimum order of 100 capsules (2 boxes), with a delivery fee of RMB 10 for Beijing/Tianjing/Hebei/ Shanghai/Jiangsu/Zhejiang/Anhui/Guangdong, RMB 15 for other cities. You would be glad to know that we provide free delivery service for orders of a minimum of 300 capsules. Delivery is within China only.
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We apologise that you received an incorrect item from us. We ask you to contact us on 400 120 0800 at your earliest convenience so we may help make this right.
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我收到了我的订单，但是部分商品损坏。
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We are sorry to hear you wish to return something you have ordered from us. We ask you to contact us on 400 120 0800 so we may discuss this with you.
Do note that coffee capsules are not returnable unless damaged in transit or the incorrect product was delivered.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
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