Top 5 FAQ
Yes. This service is available to all Nespresso customers and does not require any prior orders, so you can send back goods or used aluminium capsules delivered by other carriers. Not all delivery points are also delivery points for the return of capsules. The customer can find which delivery points are on the Zásilkovna.cz website.
Those two ranges of coffee machines have only different design of some parts, like the coffee buttons position, color, drip grids and coffee outlet.
Both the ranges are manufactured by one manufacturer so there is no difference in their functions or quality.
Used Nespresso capsules might be collected in our Nespresso Boutiques:
- Pařížská 10, Praha 1, Mo-Fri 10:00 – 20:00, weekends and holidays 10:00 – 19:00
- Centrum Černý Most, Chlumecká 765/6, Praha 9, Mo-Sun 9:00 – 21:00
- OC Chodov, Roztylská 2321/19, Praha 4, Mo-Sun 9:00 – 21:00
- Nový Smíchov, Plzeňská 8, Praha 5, Mo-Sun 9:00 – 21:00
- Metropole Zličín, Řevnická 1, Praha 5, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
- OC Letňany, Praha 9, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
- Brno, Náměstí Svobody 13, Mo-Fri 09:00 - 19:00, weekends and holidays 10:00 – 16:00
Nowadays you can also let to pick-up used coffee capsules by the delivery company DPD (only in recycling bags for this purpose) in the moment of delivery your new order. Capsules will be sent directly to a recycling company, where coffee is used for energy production and aluminum is recycled for further use.
The orders done on the customer toll free line 800 26 33 33 or webshop: www.nespresso.cz are delivered within 1 working day by DPD courier company.
If your delivery address is a private one, you will get an information SMS and e-mail with your parcel number and information on the delviery day. Based on the SMS you might change the delviery date directly with DPD company. The driver is then obliged to contact you before the delivery.
Other possibility is Czech Post - Pick up point delivery where you can choose your preffered pick up point and the parcel will be delivered within 24 hours. You will receive an information email and SMS when the parcel is ready to be picked up. PLEASE, do not forget to have a confirmation in case that you are company customers - the post will require your company official ID.
The unique code is 96456023 and can be found on nespresso.cz under Our Services.