Frequently asked questions

The Nespresso coffee capsules are available by sleeves which contain 10 pieces of capsules of one variety. The prices per sleeve are (incl. VAT): Espresso 99 CZK; Lungo 104 CZK; Master Origin 109 CZK; Limited Editions and Variations 119 CZK and some Limited Editions may cost 124 CZK.

The shelf life of Nespresso capsules is 12 months. During this period Nespresso guarantee the preservation of all aromas. After that time, the coffee is not considered as a health risk, but some of the aromas might be lost.

All the machines are designed by Nespresso in Switzerland where our Research and Developement department is located. Lately we cooperate with some manufacturers whom are located in various countries where the machines are produced with compromising of the quality of the product:

Essenza and Citiz range are assembled in China for our two machine parterns - KRUPS and DeLonghi

Lattissima range is produced by our partner DeLonghi in Italy.

The newest machine U is produced in Hungary and Pixie machine is still produced in Switzerland.

Our coffee capsules do not contain gluten or any other alergens.

The 5 coffee blends name as Master Origin espressos are coffee blends from only one country of origin. The rest of our coffee blends are mixed from coffees from various countries of origin and only those three can clearly express the aroma of their country of origin.

The range consists of: Indonesia - rich and woody coffee with an intesity of 8, Ethiopia - flowery and bright coffee, intensity 4, Colombia - late harvest coffee with vibrant winey notes of red fruits and berries, intensity 6, India - intense and spicy coffee thanks to the monsoon winds in those the coffee has been grown, intensity 11, Nicaragua - beautifully balanced black honey coffee, with a smooth, satiny texture and sweet, cereal flavours, intensity 5.

Nespresso launches twice or more times per year its Limited Editions coffee as an exception to its standard offer of 28 Nespresso coffees. Those Limited Editions are very special - mainly because of non-typical type of harvest, processing or aroma and origin.

The quantities of those coffees coffees are limited and are available until stock lasts.

The Nespresso Limited edition coffees are supplied in limited quantities for each market. Therefore once the coffee is sold out, we are not able to get any more capsules to the market.

We recommend to order more capsules in case you find your favourite Limited edition in our offer as we guarantee the freshness of the coffee for 12 month after production. During this period, the coffee in the capsules remains fresh with preserved aroma.

The name of our coffee blends has the analogy with French highest quality wines. We would like to point out that our coffees are carefully selected from the best farm in the world and processed in our factories by our Master Blender and Master Roaster who are keen to deliver you the best coffee moments.

Variations is a range of flavoured coffees. Their base is Nespresso capsule Livanto (intensity 6) in combination with natural aromas added after grinding. Currently there are three coffees part of the regular range Nespresso capsules: Vanilio, Caramelito and Ciocattino.

Before Christmas we offer one Variation which is available in limited quantity.

For professional use in offices, HORECA where you will prepare 15 to 20 cups of coffee per day, we offer a proffesional Business solution coffee machines and blends.

Please visit https://www.nespresso.com/pro/cz/en/home  or contact us on toll free line 800 26 70 70 where we can give you all relevant information and arrange a meeting with our Sales promoter. 

The removable spare parts for your machines such as drip tray, water tank, milk container are available on our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week, where our coffee specialists will help you to find the right spare part and advice you the price and delivery conditions. You can also visit our Nespresso Boutiques where you can buy all of them.

The coffee capsules are designed in a way that all the aromas are preserved for 12 months, so no special conditions are for storage of the product is needed. You might consider buying one of our capsule dispenser for an easy handling of the capsules and to take the opportunity to display them. The dispensers might be found on www.nespresso.com

The in home range of machines is designed for 2-8 user and around 20 coffee preparations a day.

The out of home range of machines is designed in a way that the machine can prepare more coffee a day with a nice comfort - it can use the direct water supply, have bigger dispensors for used capsules, it can prepare also the milk recipes in some cases.

Both ranges can prepare the same quality espresso or lungos while working with different capsules system. Therefore you can not enjoy your favorite in home blends at the office as the blends are not identical.

We remove the caffeien from our coffees with the natural process with water or CO2. We do not use any chemical solutions and the caffeine is removed before the roasting of the coffees.

Here you can find our authorized partners:

https://www.nespresso.com/cz/en/pages/store-locator

If you are not sure, contact our Nespresso on 800 26 33 33 (from 06:00 until 22:00, 7 days a week).

The registration to Nespresso can be done by phone on our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week or personally at Nespresso Boutiques. Our coffee specialist will be assisting you with your registration at all moments.

You can also register via our webshop on www.nespresso.cz and then "register". Then you will be guided and asked several details about your delivery and invoice address as well as some details about your coffee machine.

The minimum possible order of Nespresso capsules is 50 (5 sleeves).

Delivery is for free when:

except these cases is charged delivery fee 99 CZK. Exception is the Same Day Delivery service which always costs 169 CZK.

The Nespresso capsules can be bought on our toll free line 800 26 33 33, 24/7 or on www.nespresso.com . Your orded will be delivered within 24 working hours by DPD courier company to the address of your choice or you can use the Czech Post services with parcel delivered to their branch office of your choice.

If you wish to visit our Nespresso Boutique, please do so at

• Pařížská 10, Praha 1, Mo-Fri 10:00 – 20:00, weekends and holidays 10:00 – 19:00
• Centrum Černý Most, Chlumecká 765/6, Praha 9, Mo-Sun  9:00 – 21:00
• OC Chodov, Roztylská 2321/19, Praha 4, Mo-Sun 9:00 – 21:00
• Nový Smíchov, Plzeňská 8, Praha 5, Mo-Sun 9:00 – 21:00
• Metropole Zličín, Řevnická 1, Praha 5, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• OC Letňany, Praha 9, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• Brno, Náměstí Svobody 13, Mo-Fri 09:00 - 19:00, weekends and holidays 10:00 – 16:00

You can choose the credit card payment on our webshop which is provided by 3D Secure Payment system by Visa and MasterCard association. The payment is verified (most often by SMS).

All the data related to your payment and any credit card details are entered into this system and not to Nespresso webshop. This way the secure transfer of your data is guaranteed.

Nespresso therefore do not record any credit card data.

You can order any Nespresso products in advance, pay it online by credit card and pick it up one hour later on the special Boutique Pick up cash desk in our Boutique at

• Pařížská 10, Praha 1, Mo-Fri 10:00 – 20:00, weekends and holidays 10:00 – 19:00
• Centrum Černý Most, Chlumecká 765/6, Praha 9, Mo-Sun  9:00 – 21:00
• OC Chodov, Roztylská 2321/19, Praha 4, Mo-Sun 9:00 – 21:00
• Nový Smíchov, Plzeňská 8, Praha 5, Mo-Sun 9:00 – 21:00
• Metropole Zličín, Řevnická 1, Praha 5, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• OC Letňany, Praha 9, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• Brno, Náměstí Svobody 13, Mo-Fri 09:00 - 19:00, weekends and holidays 10:00 – 16:00

This service is available on-line or by free of charge line 800 26 33 33, your order will be ready within one hour due to opening hours. Your order will be ready max. for 7 days and after this time will be cancelled.

We accept the payment by cash in czech currency only and payments by credit cards: Amex, JCB, Maestro, Master Card, Visa a Diners in our Nespresso Boutique.

Evening delivery during 17:00 – 21:00 is available only in some areas and only in case of delivery to the private address by DPD company.

You can choose it at the end of online order – if is the delivery address in the area where the service is available it is offered automatically – or you can ask for it also during ordering on our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week.

We provide you possibility to receive your order within the same day assuming that the delivery address is in Prague and post code starts by number one (1xx xx). The order should be done till 11:30 am and will be delivered between 2 pm and 6 pm. The delivery company wont contact you in advance.

Later orders will be delivered automaticaly next working day in the same time.

Price of this service is 169 CZK without possibility of free delivery. This service is available only during working days.

Orders are sent to customers who are registered for VAT. This fact is a result of legislation exports to Slovakia. Invoice is issued without VAT. Registration and order is possible on telephone number +420 224 800 180.

Shipment will be delivered within 5 working days by the delivery company DPD. Payment is on receipt by cash. Total amount is transferred according to actual quotation Czech National bank to the Euro.

Shipping is charged by 320 CZK. If you order more than 600 coffee capsules or coffee machine, the delivery will be for free.

We deliver our products only in Czech republic and Slovakia. To deliver the products to Slovakia, you need to be registred as a company with valid VAT number in Slovakia. This regulation is in place due to legal constrains for exporting the products. For registration and order you can contact us on +420 224 800 180.

If you request another delivery country, you need to register at Nespresso of the respective country on  www.nespresso.com.

All the orders done during weekends will be processed on Monday and then delivered within 1 working day.

Please contact Nespresso by telephone on toll free line 800 26 33 33. We will find out all information.

You can change all information in DPD Courrier application or you can contact Nespresso by telephone on toll free line 800 26 33 33.  

Nespresso is seeking the best quality of its products as well as the highest quality of its service. Therefore we are selling our Nespresso coffee capsules only in our own network of Nespresso Boutiques. You can also use the help of our coffee specialist in Nespresso on the toll freen line 800 26 33 33, from 06:00 until 22:00, 7 days a week or visit our webshop: www.nespresso.com.

We do apologize but due to space issues we are not able to keep reservation for our products. Our coffee specialist are ready to inform you if the requested product is available in our Nespresso Boutique or webshop and what are the quantities.

If you wish to buy a specific product, you might use our Boutique Pick Up service and order the product to be ready in our Nespresso Boutique. When paying by credit card online, you will have your order ready to pick up at a special counter without any waiting time. Your order will be kept on Boutique for 7 days, later will be cancelled.

You can track your order in DPD Courrier application or you can contact Nespresso by telephone on toll free line 800 26 33 33.

You will find the link for "Forgotten your password" in the login form of our webshop. After entering your email you will receive the login and password within few seconds into the given email. The e-mail must be the same one used in the webshop registration.

If you will not receive the email, please contact our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week and our Coffee Specialist will help you to recover your password.

If you are ordering coffee, the minimum quantity needs to be 5 sleeves. A control text in red or green color is visible at the top of your order checking the quantity of your capsules. If the text is red, the minimum quantity is not OK and you need to change your order. 

If the number of sleeves is OK and your order is not possible to finish, please contact us on our toll free line: 800 26 33 33, from 06:00 until 22:00, 7 days a week where we will be happy to help you.

If you have already purchased any goods with Nespresso or Boutique, you can find out your Nespresso membership number:

- you can go to your e-shop account and choose "my account" and check the membership number there

- you can contact us on the toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week and we will tell you the membership number for your use

After sending your order via our webshop, you will get an confirmation email to the email address you entered into your internet registration.

If you will not receive this email within 24 hours, please do not hesitate to contact our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week.

Nespresso Assistance is here to solve any troubles you might have with your machine MO-FR 8:00-19:00 on our toll free line 800 26 33 33. We will check the problem of your machine and find a solution which will suits your needs.

If the Assitance Service will be needed, our Technical Specialist will communicate with you the pick up date, a loan machine possbility and delivery of the repaired machine back to any address of your choice. This process will take maximum 7 working days and is free of charge is you are member of Nespresso and your machine is under warranty.

For more information, please visit: http://www.nespresso.com/#/cz/cz/worldofservices

To make the reclamation of the product, the invoice is the document needed and requested by us.

In case you have bought your machine in Nespresso Boutique, Nespresso webshop or via phone, we can find the invoice and your purchase in our system in case you have lost the invoice.

When your machine is already older then 2 years or you have no proof of purchase, we will be delighted to assist you with the machine repair where the cost of the service is a flat fee based on the machine type:

Essenza, Le Cube, Pixie, CitiZ, U: 1400 CZK

CitiZ&Milk, U&Milk, Maestria, Gran Maestria: 1500 CZK

CitiZ&Milk, U&Milk with new Aeroccino: 1750 CZK

All models of Lattissima machines: 1600 CZK

The flat fee is VAT included and consists of: pick up and delivery of the machine, loan machine during the repair, full check of the machine, pressure control, descaling and cleaning and change of all spare parts needed. The warranty after the repair is 6 months for the work and exchanged spare part.

In case you might need to use our Assistance service, please feel free to contact us on toll free line 800 26 33 33, from 06:00 until, 7 days a week.

We will arrange for your machine to be picked up, the repair then takes with the return delivery max. 7 working days.

The international warranty on Nespresso machines is valid two years after machine purshcase is the machine is from KRUPS or DeLonghi manufacturer and it is the same model which is sold by Nespresso in Czech republic. The same model also means that the electric power is the same (220V).

To ask for warranty repair, you must have the invoice from machine purchase.

As per the Civil act §53 paragraph.7 you might return the purchased products within 14 days after the delivery without a reason if the product were purchased via distance channels.

If you wish to return any product, please contact our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week

to solve the situation. Our Coffee Specialist will help you to find the most convenient solution for you.

In case you need the manual for your coffee machine, please contact our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week where we will assist you and send you the requested manual by post or by email.

Or you can use Nespresso Assistance videos on: http://www.nespresso.com/cz/en/pages/machine-assistance

We do not recommend you to use other cleaning or descaling products for your machines as we can not guarantee the reaction with the machine and possible harm to your machine.

Nespresso descaling kit is designed in a way that it will ensure a quality descaling of your machine and there is no risk of damaging your coffee machine while using it.

The descaling kit consists of two packs and the price is 240 CZK.

We don’t recommend to wash removable parts of your coffee machine in dish washer (it can cause change of colour or damage) except the milk jug which is part of Nespresso Lattissima range machines. This jug and its’ cover is allowed to put into the dish washer and we do recommend to split it to the parts – the jug, its' cover, the milk pipe etc.

All the spare parts for Aeroccino+, Aeroccino 3 are available on our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week or at our Nespresso Boutiques.

The MIELE machines with Nespresso system are serviced directly by service partners of MIELE. The contacts can be found on www.miele.cz.

If you need to descale your machine, we can offer you the descaling kit on our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week, on webshop: www.nespresso.com or in Nespresso Boutiques.

Price of this product is 530 CZK.

While we cannot comment on competitor products as a matter of policy, allow us to say that the original Nespresso aluminium capsule and the extraction through the Nespresso machine brewing unit assures the subtle interplay of all factors, such as the pressure, water temperature and quantity needed to consistently create the perfect cup every time.

It is stated in the operation manual coopacked with every Nespresso machine.

Insert the capsules into the machine, close the handle and push the requested button for coffee size and hold it. After having requested amount of coffee in your cup, release the button. The coffee buttons will blink for confirming the programming.

To reset the coffee machine to factory setting, please press Lungo button when the machine is switched off and hold it. Simultaneously switch the machine on with the main switch. The factory setting is done.

U machines:

Touch and hold the required button while closing the slider. Release the button when desired volume is reached. The other 2 controls flash for confirmation. Water volume level is now stored.

Please be so kind and control if the descaling mode was exit properly.

Push the buttons for Espresso and Lungo together for 3-5 seconds until the frequency of blinking is slowing down. After that the machine should heat up and the buttons starts to light.

If the blinking is irregular and/or the descaling mode can not be exit, please contact Nespresso on our toll free line: 800 26 33 33, from 06:00 until 22:00, 7 days a week.

Use: https://www.youtube.com/watch?feature=player_embedded&v=bpZRwbmJsok

Descaling: http://youtu.be/l8mVBO1TEm8  

Use: https://www.youtube.com/watch?v=cEQeHCG70Bw&feature=player_embedded

Descaling: http://youtu.be/YZRFOk4fwfk

Use: : http://www.youtube.com/watch?v=nSyo-zT-mp4&list=PLQ2eIUsAVWUwvKh3kBxoG0O8-DOb60o5M&feature=share&index=3

Descaling: http://youtu.be/0dSp4uFgRuM

Use: http://www.youtube.com/watch?v=8LNWR1oe2Nc&feature=share&list=PLQ2eIUsAVWUwvKh3kBxoG0O8-DOb60o5M&index=12

Descaling: http://youtu.be/-3_kpO2A514

Setup of coffee quantity: http://www.youtube.com/watch?v=MM9RogKk0dw&list=PLQ2eIUsAVWUwvKh3kBxoG0O8-DOb60o5M&feature=share&index=10

Use: http://youtu.be/wR1UmomDVic

Descaling: http://youtu.be/I_hqLTx8NMo

Setup of coffee quantity: http://www.youtube.com/watch?v=RvnV9VJ1iUs&list=PLQ2eIUsAVWUwvKh3kBxoG0O8-DOb60o5M&feature=share&index=13

Use: http://youtu.be/dp5tETkdBFQ

Descaling: http://youtu.be/0RCCTmZPANk

Use: http://youtu.be/uVwM8obVT-s

Descaling:  http://youtu.be/Ajqn03kEF6E (for higher series than 13142)

For lower series it's enough to press all three buttons together only once.

Use: http://www.youtube.com/watch?v=qn-Jk19KlcU&list=PLQ2eIUsAVWUwvKh3kBxoG0O8-DOb60o5M&feature=share&index=24

Descaling: http://youtu.be/Ooeh90k86g0

Please do not hesitate to contact us on our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week where we will help you with your request and send you any of your existing invoices.

We can add the company details to the issued inovice like VAT number and state registration number. However, rewrite the issued invoices is not possible.

In case of need, please do not hesitate to contact us on our toll free line 800 26 33 33, from 06:00 until 22:00, 7 days a week.

Nespresso offer its customers a special marketing activity during the year. This activity is linked to machine purchase when customer is given a voucher which can be redeemed for coffee capsules.

Time to time there are also special actions for accessories range.

More information about upcoming marketing activities can be found on www.nespresso.com or at our authorized partners.

Used Nespresso capsules might be collected in our Nespresso Boutiques:

• Pařížská 10, Praha 1, Mo-Fri 10:00 – 20:00, weekends and holidays 10:00 – 19:00
• Centrum Černý Most, Chlumecká 765/6, Praha 9, Mo-Sun  9:00 – 21:00
• OC Chodov, Roztylská 2321/19, Praha 4, Mo-Sun 9:00 – 21:00
• Nový Smíchov, Plzeňská 8, Praha 5, Mo-Sun 9:00 – 21:00
• Metropole Zličín, Řevnická 1, Praha 5, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• OC Letňany, Praha 9, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• Brno, Náměstí Svobody 13, Mo-Fri 09:00 - 19:00, weekends and holidays 10:00 – 16:00

Nowadays you can also let to pick-up used coffee capsules by the delivery company DPD (only in recycling bags for this purpose) in the moment of delivery your new order. Capsules will be sent directly to a recycling company, where coffee is used for energy production and aluminum is recycled for further use.

During your online order choose the delivery method "DPD Recycling" or to order it by telephone. Prepare filled recycling bag - closed according the instructions specified on it. At the time of the delivery of your order, remove from the outside of the shipment the label with address of recycling company and stick it to the place indicated on the bag. Only in this way labeled bag will be admitted by driver to the transportation to recycling centre.

Recycling bags can be included for free in each of your order, you have to add it manually or order it  by telephone.

Pick-up of the used coffee capsules is possible only in the moment of delivery of your new order by the delivery company DPD. Coffee capsules have to be placed in  a plastic recycling bag which is specially adapted to this purpose.

New order, which will be delivered has at the outer side the back label, which must be  put at a recycling bag. Then a driver will transport company DPD will take it  directly to recycling. Used capsules in other packages or without this label will not be accepted for carriage.

Recycling bag (1 or 2 pcs) can be added to every order for free - online (in the Accessories section) or by telephone. You can use the same methods for order pick-up of used capsules.

Rycycling program of Nespresso coffee capsules is connected only with domestic use capsules - aluminum capsules in packs of 10 pieces.

Aluminium is a material that can be recycled indefinitely without losing any of its properties, and thus recycling breathes new life not only aluminum, but also the coffee grounds, which can be used e.g. as fertilizer for agriculture, energy source for the production of electricity or for household heating.

There is not.

With regard to the environment and focus on its protection this service is offered by Nespresso free of charge.

Nespresso has developed for this purpose a special container which is ideal for storing capsules for recycling. It can be purchased directly at the Nespresso Boutique. Price: 530 CZK.

Alternatively, capsules can be stored in any closed container such as a plastic bag with the possibility of re-opening and closing by the zipper. Ideal are bags of thicker materials (used capsules are quite heavy), paper packaging is not recommended because of the leaking of used capsules. Into a collection container you can throw capsule in the bags - separation of waste components will be provided then.

We appreciate your interest, but because of the strict standards for the shipment of used coffee capsules there must be used the recycling bag designated for this purpose which ensures safe transport of used capsules. Exact delivery address to the recycling centre is guaranteed by special label which will be added to your order for this purpose (choose online or by telephone).

You can bring your old machine to our Nespresso Boutique during opening hours

MO-FR 10:00-20:00, SA-SU and holidays 10:00-19:00 or your can contact Nespresso Club on toll free line 800 26 33 33 to arrange the machine pick up for recycling.

After receiving the machine, we will recycle it ecologically.

We are also offering a special price for a new machine is case the old one was bought at least 4 year ago. For more information, please contact us on the details above.

One bag can hold up to 150 used coffee capsules Nespresso.

Nespresso has been worldwide committed to establish the collecting system for used coffee capsules (to achieve a 75% in 2013).

Nespresso capsules provide complete protection freshness and aroma of our coffee capsules. Aluminium is a material that can be recycled indefinitely without losing any of its qualities (approximately one third of world demand aluminum is from recycled sources, and 75% of Aluminium remains in circulation).

Coffee sediment may be reused in many ways, such as a natural fertilizer for agriculture, as a source of energy for generating electricity or heating homes.

• Pařížská 10, Praha 1, Mo-Fri 10:00 – 20:00, weekends and holidays 10:00 – 19:00
• Centrum Černý Most, Chlumecká 765/6, Praha 9, Mo-Sun  9:00 – 21:00
• OC Chodov, Roztylská 2321/19, Praha 4, Mo-Sun 9:00 – 21:00
• Nový Smíchov, Plzeňská 8, Praha 5, Mo-Sun 9:00 – 21:00
• Metropole Zličín, Řevnická 1, Praha 5, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• OC Letňany, Praha 9, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
• Brno, Náměstí Svobody 13, Mo-Fri 09:00 - 19:00, weekends and holidays 10:00 – 16:00

This is a new Nespresso Capsule system for the North American market. The coffee machine can prepare cup of coffee in the big American style and cup of espresso as well. Both with the help of patented technology Centrifusion^TM. This system is using different capsules and there are 12 different Nespresso capsules (4 espresso coffee blends and 8 large cups blends).

VertuoLine and its coffee capsules are sold only in the USA and Canada or in the Germany.

Nespresso offers you the possibility to buy gift cards with value of your choice starting at 300 CZK up to 10 000 CZK.

The gift cards can be bought in Nespresso Boutique, Pařížská 10, Praha 1, during opening hours MO-FR 10:00-20:00, SA-SU and holidays 10:00-19:00 and on our toll free line 800 26 33 33.

The validity of the card is 6 months from the purchase date. The amount of the card can be used with more purchases and we can also give you the informatin about the remaining credit on the card.

The gift card can be used for purchases in our Nespresso Boutique or via our toll free line or you can use it through e-shop (card number and four-digit code from scratch off field write please into the remark in your order).

All VertuoLine blends are made from coffee beans originating from the finest 1-2% of world production. The 12 Nespresso capsules have an intensity from 4 to 11 and offers a variety of flavours and aromatic tones. VertuoLine uses the special system using bar code technology to identify individual parameters of leaching for the preparation of each coffee capsule. This is the reason why are the capsules different.

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