Top 5 FAQ
Those two ranges of coffee machines have only different design of some parts, like the coffee buttons position, color, drip grids and coffee outlet.
Both the ranges are manufactured by one manufacturer so there is no difference in their functions or quality.
The minimum possible order of Nespresso capsules is 50 (5 sleeves).
Delivery is for free when:
- you will order 15 and more sleeves on-line
- you will order 25 and more sleeves via phone
- you will order new Nespresso machine online or via phone
- you will order the Aeroccino machine on-line or via phone
except these cases is charged delivery fee 99 CZK. Exception is the Same Day Delivery service which always costs 169 CZK.
The Nespresso coffee capsules are available by sleeves which contain 10 pieces of capsules of one variety. The prices per sleeve are (incl. VAT): Espresso 99 CZK; Lungo 104 CZK; Master Origin 109 CZK; Limited Editions and Variations 119 CZK and some Limited Editions may cost 124 CZK.
Used Nespresso capsules might be collected in our Nespresso Boutiques:
- Pařížská 10, Praha 1, Mo-Fri 10:00 – 20:00, weekends and holidays 10:00 – 19:00
- Centrum Černý Most, Chlumecká 765/6, Praha 9, Mo-Sun 9:00 – 21:00
- OC Chodov, Roztylská 2321/19, Praha 4, Mo-Sun 9:00 – 21:00
- Nový Smíchov, Plzeňská 8, Praha 5, Mo-Sun 9:00 – 21:00
- Metropole Zličín, Řevnická 1, Praha 5, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
- OC Letňany, Praha 9, Mo-Sun 9:00 – 21:00 - possible payment only by payment card
- Brno, Náměstí Svobody 13, Mo-Fri 09:00 - 19:00, weekends and holidays 10:00 – 16:00
Nowadays you can also let to pick-up used coffee capsules by the delivery company DPD (only in recycling bags for this purpose) in the moment of delivery your new order. Capsules will be sent directly to a recycling company, where coffee is used for energy production and aluminum is recycled for further use.
When your machine is already older then 2 years (in case of the Nespresso & You membership, 3 years) or you have no proof of purchase, we will be delighted to assist you with the machine repair where the cost of the service is a flat fee based on the machine type:
Machines without the milk frother (with delivery in person): 990 CZK
Machines without the milk frother (with delivery by DPD courier or Nespresso Boutique): 1 290 CZK
Machines with the milk frother (with delivery in person): 1 290 CZK
Machines with the milk frother (with delivery by DPD courier or Nespresso Boutique): 1 690 CZK
Aeroccino replacement (with delivery in person): 1 490 CZK
Aeroccino replacement (with delivery by DPD courier or Nespresso Boutique): 1 790 CZK
Repair without spare parts - cleaning, descaling, inspection (with delivery in person): 590 CZK
Repair without spare parts - cleaning, descaling, inspection (with delivery by DPD courier or Nespresso Boutique): 890 CZK
The flat fee is VAT included and consists of: pick up and delivery of the machine, loan machine during the repair, full check of the machine, pressure control, descaling and cleaning and change of all spare parts needed. The warranty after the repair is 6 months for the work and exchanged spare part.
In case you might need to use our Assistance service, please feel free to contact us on toll free line 800 26 33 33, from 06:00 until, 7 days a week.
We will arrange for your machine to be picked up, the repair then takes with the return delivery max. 7 working days.