Frequently asked questions

Nespresso Professional offers you the following contracts:

Sales: Purchase the machine without being bound by a contract length. Repairs - after the twelve-month warranty - and care products are subject to a charge.

Events: You only need a Nespresso Professional machine for an event or a trade fair? We offer you a simple solution if the machine is only needed for a short time.

We will be happy to advise you further on our contracts. Please use our contact form or the toll-free number 0800 0263466.

You can use the contact form at any time to send us your request for a Nespresso Professional machine. You can also order selected machines online to become a Nespresso Professional customer.

We will be happy to advise you by telephone to our:

- Machines

- coffees

- Accessories

You can reach us from Monday to Friday from 8 a.m. to 5:30 p.m. Call our toll-free service number 0800 0263466.

We request the following information to create your Nespresso Professional account:

- Company Name*

- tax number

- Name and surname*

- telephone number*

- email address*

- Serial number of the Nespresso Professional machine (incl. photo of ser. no. / 19 digits)*

- Delivery and billing address*

- How did you come into possession of the machine?

Is coffee served to third parties? (coffee, restaurant, bar, etc.) or only used in the office?
Please send us your informations via our contact formular.

If you have any further questions, please do not hesitate to contact us on the free telephone number 0800 0263466.

*required

Our Nespresso Professional solutions are designed for company needs. We recommend our household machines to private customers.

With Nespresso Professional you benefit from the following advantages:

- High-performance machines

- Support by a personal customer advisor

- Telephone customer service

- Technician on site within two days

- Event service (rental machines for events)

- Recycling programm

- Attractive accessories in bulk packs

- Delivery of coffees in only one to two working days

- Innovative machines

- Perfect solution for your business or enterprise

- Flexible payment systems (Tower/Nayax)

- Adapted to your needs: Operating or sales machines

The Nespresso coffees do not contain any allergens, including but not limited to gluten, lactose or nuts. 

References to "malt", "milk", or "cocoa" notes are components of the aromatic profile and do not suggest their presence in the coffee. 

Compliance with human rights and respectful treatment of nature are top priorities for Nestlé. In this context, we fully support the Supply Chain Due Diligence Act (LkSG), which also applies to Nestlé Germany.

The Nestlé corporate principles apply to our own business area and are part of our commitment to ourselves. The Nestlé Responsible Sourcing Standard provides binding guidelines for our direct and indirect suppliers.

Nestlé already published a Human Rights Framework and roadmap at the end of 2021. Based on a risk analysis, our parent company has identified the 10 most significant human rights challenges (known as salient issues) and is currently defining the corresponding action plans. Nestlé Germany will closely align with the prevention and remediation measures described in these action plans, especially for globally sourced raw materials.

The outlines of its global human rights strategy have recently been documented in the Nestlé Human Rights Policy by our Swiss parent company.

Nestlé has rolled out the SpeakUp complaint management system throughout the organization worldwide. It provides access for employees, suppliers, as well as other interested parties and rights holders.

Furthermore, as Nestlé Germany, we are implementing the requirements of the LkSG, which we have been subject to since January 1, 2023. You can find the requested financial key figures HERE. In this context, we have also published a statement of principles regarding our human rights strategy.

Thus, we complement the global measures of the Human Rights Framework with measures specifically related to the supply chains of Nestlé Germany. We continuously review and optimize these measures as part of a learning system.

Feel free to send further inquiries regarding the LkSG directly to the relevant department at human.rights@de.nestle.com.

The shipping costs are 3,90 € plus VAT.

For online orders, these costs do not apply for orders of 300 capsules or more.

For telephone, e-mail and mail orders, shipping costs are waived for orders of 500 capsules or more.

Orders for machines and accessories will always be charged with 3.90 € shipping costs, unless the above capsule quantities are ordered.

It is not possible to change the order once it has been placed. As soon as you have completed the order, it will be processed immediately.

No, Nespresso Germany does not offer deliveries abroad. We therefore recommend that you contact the Nespresso market in your country of residence to place your order.

Nespresso offers you the opportunity to get your machine repaired by a licensed technician.

Depending on the machine, the offer includes either pick-up, repair in a workshop and return to your company address, or an on-site repair by a technician.

If your machine is out of the twelve-month warranty, the repair will be charged with a flat-rate, so you know how much it will cost, before placing the repair order.

Please contact the Nespresso Technical Service Department on the toll-free number 0800 0263466 for further information. For a fast handling, please have the serial number of your machine at hand.

You will find the 19-digit serial number of your machine as below:

Gemini machine: Centered on the back of the machine
Zenius Machine: On the back when the water tank has been removed
Aguila machine: In the tray for the used capsules

For spare parts, please contact our customer service by contact form, via e-mail b2b.technikservice@nespresso.com or by telephone on 0800 026 34 66 with details of the required spare parts and their machine type.

If you have misplaced the manual of your machine, you can view it here.

In the first place you need a Nespresso Professional customer account for online orders.

If you have a customer account, but no online account yet, you can create one here.

Afterwards you can log in to your account and order coffee and accessories.

If you have any questions regarding registration or machine orders, our customer advisers are available by telephone on the toll-free number 0800 0263466.

In our Webshop you can order capsules, accessories and selected machines.

Click here and order simply and quickly online.

For payments to Nespresso Professional, please use the following bank account:

Deutsche Bank AG Düsseldorf
Konto Nr: 351 55 33 01
BLZ: 300 700 10
IBAN: DE42 3007 0010 0351 5533 01
SWIFT: DEUTDEDD

Please contact the Nespresso Customer Service on freephone 0800 0263466  or send us an email via or contact form. We will be glad to send you a copy of the invoice.

Do you usually receive your invoices by e-mail? Then you can view and download the invoice copy online after logging in under "My orders".

Nespresso participates in the Dual System in Germany and is therefore certified by the "Grüne Punkt".

Please dispose your used capsules and their contents into a "Gelben Sack" or "Gelbe Tonne".

In regions without these possibilities, there are recycling collection points near you.

For Nespresso, quality and sustainability go hand in hand. 

From the cultivation of the coffee to the recycling of the capsules to the energy efficiency of our machines. We have collected all important information in a separate FAQ.

If your devices are no longer functional and cannot be reused, we kindly ask you to dispose of them separately from household waste and not in the regular trash.

Please contact Nespresso's technical service at toll-free number 0800 0263466 for further information.

We take care of the disposal processes. The crossed-out wheeled trash bin symbol placed on the electronic device also indicates the prohibition of disposal in household waste.