Top 5 FAQ
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Your Aeroccino milk frother is temperature sensitive. Therefore, we recommend that you let it turn itself off automatically after each use. If you lift the jug too early, it will not foam or heat the milk enough.
It is also important that you rinse the jug with cold water after each use, in order to avoid milk residues that may get burned at the bottom of the milk frother. If the Aeroccino does not cool properly before starting it again, it will risk overheating (getting too hot) and the foaming time will be shortened next time – which will result in poor foam and cold milk. During overheating, the red light flashes.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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In Denmark, we recommend that the machine be descaled regularly using a double dosage of descaling liquid (after every 200 capsules), as instructed in your machine manual or when the machine indicates that it is time for descaling.
Please note that descaling may need to be performed more frequently than the alarm indicates due to the high levels of lime scale in Denmark. The machine will display the following symptoms when it is time to descale:- Poor flow
- Cold coffee / bad taste
- Squeaking sound
We highly recommend that you ensure you have set the correct water hardness on your machine. Additionally, please keep in mind that machines with any type of steampipe will require descaling more often (after 30-40 minutes of using the steamer).
To enhance the quality of your water and naturally reduce lime scale buildup, we recommend using a filter solution, as for example a Brita filter in conjunction with our descaling liquid. The Brita filter effectively reduces lime scale and provides fresh-tasting water, complementing the descaling process.
The descaling process prevents lime scale buildup in the machine, which can affect, taste, temperature and decrease water flow.- Use the Nespresso descaling kit with lactic acid for safe and effective cleaning without harm.
- Important: Descalers containing citric acid and vinegar may harm the machine and void the warranty.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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It is very important to always rinse the milk jug with cold water after and between every use. By doing this you are preventing the thermostat from overheating and milk residue from staying behind in the jug.
Dry the Aeroccino after use with a cloth or a soft sponge (do not use a brush) so that all the milk is gone before next use.
Cleaning througly after every use prevents milk residue to burn in your Aeroccino.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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Before seeking repairs, we recommend that you first try some concrete solutions. Many issues can often be resolved by performing a factory reset, following a cleaning program, or conducting descaling.
We direct you to our Machine Assistance Page, where you can find instructional videos and FAQs specific to your problem. You can easily access these resources by clicking here.
If you cannot find a solution or need assistance ordering spare parts, please contact our support team at 80 909 600, available on weekdays from 08:00 to 18:00 and on Saturdays from 09:00 to 18:00; we are closed on Sundays and bank holidays.
If your coffee machine is still under warranty and further assistance is needed, you may be referred to one of our two Boutiques for additional troubleshooting:Please ensure that your machine is clean and has the original plug, as the Boutique will not accept it for troubleshooting otherwise. When you leave your machine at a Boutique, you will receive a receipt with an estimated repair time. While we strive to provide a loaner machine, please note that availability is limited.
To ensure a smooth process, please register your machine on your member account and verify that you have a valid warranty. Our skilled technicians will inspect and test your machine, and if more extensive repairs are necessary, it will be sent to our repair center. You will be notified via SMS or email when your machine is ready for pickup.
Thank you for considering troubleshooting first; it can significantly help in resolving issues efficiently!Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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If you want to factory reset your machine, please go to our webpage and find your machinemodel. Follow the factory reset process step by step.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.