Top 5 FAQ
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In Denmark, we recommend that the machine be descaled regularly using a double dosage of descaling liquid (after every 200 capsules), as instructed in your machine manual or when the machine indicates that it is time for descaling.
Please note that descaling may need to be performed more frequently than the alarm indicates due to the high levels of lime scale in Denmark. The machine will display the following symptoms when it is time to descale:- Poor flow
- Cold coffee / bad taste
- Squeaking sound
We highly recommend that you ensure you have set the correct water hardness on your machine. Additionally, please keep in mind that machines with any type of steampipe will require descaling more often (after 30-40 minutes of using the steamer).
To enhance the quality of your water and naturally reduce lime scale buildup, we recommend using a filter solution, as for example a Brita filter in conjunction with our descaling liquid. The Brita filter effectively reduces lime scale and provides fresh-tasting water, complementing the descaling process.
The descaling process prevents lime scale buildup in the machine, which can affect, taste, temperature and decrease water flow.- Use the Nespresso descaling kit with lactic acid for safe and effective cleaning without harm.
- Important: Descalers containing citric acid and vinegar may harm the machine and void the warranty.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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If the coffee button on your Vertuo Next blinks red or orange, please follow these steps:
- Check Rotor: Ensure it spins freely and is clean.
- Clean Barcode Reader: Use a piece of paper, inserting it 5 cm down to clean.
- Inspect Water Tank and Capsule: Ensure the tank is full and the capsule container is empty.
- Check Capsule: Ensure the capsule is fresh, undamaged, and the barcode is readable.
- Ensure Machine is Locked: Confirm that the machine is fully in the locked position.
Now, attempt to brew.
If the issue persists:
- Run Cleaning Cycle: Fill the tank, turn on the machine, lock the head, place a 1L container under the outlet, and press the coffee button three times quickly. Wait for the steady light to confirm completion.
- Power Cycle: Unplug for 30 seconds, then plug back in.
- Factory Reset: Open machine head, empty capsules, close head (unlocked), and press coffee button 5 times within 3 seconds. Button will blink orange 5 times to confirm.
For further troubleshooting of your Vertuo Next – visit this page!
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
- Check Rotor: Ensure it spins freely and is clean.
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Warranty and Troubleshooting for Machines Purchased via Nespresso
As a registered and active member, we offer a 2-year warranty on your Nespresso machine from the date of purchase. If you have a standalone Aeroccino milk frother, we offer a 2-year warranty from the date of purchase. On our website, you will find all manuals and instructions to easily troubleshoot your machine.
Retailer: Warranty and Troubleshooting
For warranty-related inquiries, please contact the retailer where you purchased your machine, as the warranty is only valid through them.
We are happy to assist you with troubleshooting. Click here to start troubleshooting your machine.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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The brewing temperature inside a Nespressomachine is around 83-86° for Original and 78° ± 5° for Vertuo.
This ensures optimal extraction of the coffee aromas without burning the coffee. It aslo makes sure that you are able to enjoy your coffee rgiht away.
Nespresso coffee is meant to be enjoyed immediately after brewing, which is why it keeps a lower temperature than for example, filter coffee.If you find the coffee not hot enough, there are a few things to think about:
- Preheat the cup with hot water. A cold coffee cup cools the coffee quickly.
- Do you use milk in the coffee? Keep in mind that cold milk cools the coffee as well, please warm the milk before - if you have an aeroccino or milk foam function on your Nespresso machine - both heat and foam the milk with a simple push of a button.
- Using spoon in your coffee can also help to cool down quickly.
If it was long time since you descaled your machine, this could also affect the brewing temperature. Descaling is easily purchased by us and you will find instructions for descaling on our website.
Sometimes the pressure in the machine decreases after a time of use, and this may an effect on the temperature. By brewing approx. 5 lungo cups with only water (no capsule) will help the machine to build the preassure again. Then the pressure is rebuilt and machine will heat the water properly.
If none of the above helps, please do not hesitate to contact us at 80 909 600 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) and we will help you with further troubleshooting.
Since the exact brew temperature cannot be measured with a regular thermometer, there are equipment in our boutiques to help you, if the above instructions and tips do not help.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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Except from the look, Vertuo Next has been designed to brew also a carafe of coffee for sharing – called Carafe Pour-Over-Style of 535 ml.
The brewing technology is also updated which means that the rotation speed of the centrifusion is approx. 4000 rpm instead of 7000 rpm - still with the same excellent in-cup result!
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.