Frequently asked questions to Nespresso

How do I register my machine bought from a retailer?

1. Please click here to register your machine

2. Select your offer and you will be directed to the machine registration page

3. Follow the instructions on the registration platform to complete the registration process and redeem your offer

The unique locking mechanism on the Vertuo Next secures that the capsule stays in place. During the brewing process the capsule can spin up to 4000 rpm.

Therefore it is imperative to always make sure that the handle is fully locked before starting a brew. If this is not done the button will blink orange 2 x and the machine cannot be started. As you see on the picture you need to move the handle passed the lock icon to secure this.

If you have bought your machine in May 2021 and forward there is a slight modification on the lock mechanism.

When you turn the handle to the left to lock it should stop right on top of the lock icon and cannot be moved further.

For further troubleshooting of your Vertuo Next – visit this page!

All our Vertuo coffee machines are equipped with a descaling alert. Although the alert is described as half red and half green in your machine's user manual, the green light can appear to be yellow under certain conditions.

We recommend descaling your machine every 3 months or after 300 capsules, whichever comes first. Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.

You may purchase a descaling kit online, by phone, or in any Nespresso Boutique. One kit contains enough descaling solution for two descalings.

For further troubleshooting of your Vertuo Next – visit this page!

The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:

1. Open and close machine head.
2. Leave the lever in the unlocked position.
3. Press and release the button to turn the machine ON, and wait for a steady white light.
4. Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
5. Now you can pair the machine again.

1. Login to your Nespresso.com account, click on "machines" and delete the Vertuo Next from your registered machines.
2. Factory-reset the machine (machine assistance page for instructions).
3. Make sure the machine is plugged in and turned on. The machine will switch off after 2 minutes of inactivity so make sure the machine stays on.
4. Go to your phone Bluetooth settings and unpair the machine if connected. (Click here for iOS instructions)
5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
7. Place your smart device directly on top of the machine.
8. Launch the Nespresso App, and attempt pairing again.
9. Remember that the machine needs to be turned on throughout the pairing process and connected to Wi-Fi. If it powers off, turn it back on.

For further troubleshooting of your Vertuo Next – visit this page!

Please refer to our complete machine use and troubleshooting information here.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
2. Make sure the Wi-Fi signal is strong.
3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
7. Once your Wi-Fi network is located, select it and enter your password and tap connect.
8. Once the connection is successful, select OK.
9. Under Connectivity the machine should say “Connected”.

For further troubleshooting of your Vertuo Next – visit this page!

We recommend you to connect your machine to make sure to get the latest software and other functionalities as they develop.

The Vertuo Plus machine is compatible with 5 different cup sizes (espresso, double espresso, gran lungo, mug and alto) as with our new generation Vertuo Next the carafe coffee will be added as a sixth cup size.

In Denmark we recommend the machine to be descaled regularly with double dosage descaling liquid (after every 200 capsules) as instructed in your machine manual or when the machine indicates that it is time for descaling (some machine models).

Please note that descaling should in some cases be done more often than the alarm is triggered due to the high lime scale levels in Denmark.
Machine will give below symptoms when it is time to descale:
Poor flow
Cold coffee / bad taste

We highly recommend that you make sure you have set the correct water hardness on your machine and also keep in mind that machines with any sort of steampipe will require a descale more often (after 30-40 min use of steamer).

The descaling process prevents lime scale in the machine, that can affect the temperature or decrease the water flow.

Nespresso has developed its own descaling that offers the best possible cleaning without damaging the machine.

Yes, all Vertuo capsules are compatible with your Vertuo Next machine! The only difference is that the caraffe pour-over style capulse only fits your Vertuo Next.

No, all our capsules are made with aluminum and are 100% recyclable as they are.

The brewing temperature inside a Nespressomachine is around 83-86° for Original and 78° ± 5° for Vertuo. 
This ensures optimal extraction of the coffee aromas without burning the coffee. It aslo makes sure that you are able to enjoy your coffee rgiht away. 

Nespresso coffee is meant to be enjoyed immediately after brewing, which is why it keeps a lower temperature than for example, filter coffee.

If you find the coffee not hot enough, there are a few things to think about:

• Preheat the cup with hot water. A cold coffee cup cools the coffee quickly.
• Do you use milk in the coffee? Keep in mind that cold milk cools the coffee as well, please warm the milk before - if you have an aeroccino or milk foam function on your Nespresso machine - both heat and foam the milk with a simple push of a button.
• Using spoon in your coffee can also help to cool down quickly.

If it was long time since you descaled your machine, this could also affect the brewing temperature. Descaling is easily purchased by us and you will find instructions for descaling on our website.

Sometimes the pressure in the machine decreases after a time of use, and this may an effect on the temperature. By brewing approx. 5 lungo cups with only water (no capsule) will help the machine to build the preassure again. Then the pressure is rebuilt and machine will heat the water properly.

If none of the above helps, please do not hesitate to contact us at 80 909 600 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) and we will help you with further troubleshooting.

Since the exact brew temperature cannot be measured with a regular thermometer, there are equipment in our boutiques to help you, if the above instructions and tips do not help.

Except from the look, Vertuo Next has been designed to brew also a carafe of coffee for sharing – called Carafe Pour-Over-Style of 535 ml.

The brewing technology is also updated which means that the rotation speed of the centrifusion is approx. 4000 rpm instead of 7000 rpm - still with the same excellent in-cup result!

The serial number consists of 19 alphanumeric characters and begins with number 0 or 1. If you are registering your machine online please note that you must type any letters in upper case.

The serial number can be located in one of the following areas:

- On the drip tray, printed on a removable sticker
- Under or on the back of the machine, printed on a removable sticker
- Printed on the original box in which the machine arrived

Everyone working at Nespresso customer service have high technical knowledge in our coffee machines in order to help our customers in the best possible way. In addition to this, we have chosen to use video assistance for technical troubleshooting to be sure that we provide the right solution for you, and as quick as possible make your Nespresso machine work again, usually during the first telephone contact.

We guide you through the whole troubleshooting and do not settle until we have found a solution. All you have to do is let us see and hear your machine and follow our instructions.

The service is completely free of charge from Nespresso and works as long as you have access to Wi-Fi or personal data plan. 

You will find most information and help with troubleshooting of your machine on the machine assistance page on our website.

If you have a Nespresso machine with a milk frother (Lattissima, Maestria or Creatista), keep in mind that lime scale may affect the function. When was the last time you descaled your machine?

NOTE: Fresh and cold milk with high fat content, as well as long-lasting milk gives the best froth! Avoid skimming milk or any other substitute (.e.g, oatmeal-, or soydrinks) containing sugar, as this may burn and damage your Aeroccino.

If you have an Aeroccino which does not foam the milk properly, there are a few things you can investigate before contacting us:

1. Check that the whisk spins as it should. Sometimes the magnet that holds and twists the whisk, loses power and needs to be re-magnetized by a light tap on a hard surface - e.g. a table.

2. Do you respect the maximum milk level in your Aeroccino? If you have too much milk, it will be difficult to get a rich and thick foam.

3. Is the milk fresh and cold? Completely fresh milk gives the best froth. If the milk is lukewarm or if it has been opened for a few days, it will affect the foam.

Lattissima
Use the clean-button on your milk frother after each program. Sometimes milk residue get stuck in the pipe, this will be solved by running the clean program a couple of times to clean the system.

On a regular basis, disassemble all parts of the milk frother and put it in a bath of warm water with some soap. It dissolves any milk residues that can clog the system. Rinse thoroughly and then re-assemble your milk frother.

Maestria and Creatista
Always clean the steam pipe with the cleaning program after skimming milk. Make sure no milk residue clogs into the small holes that blows the air out.

Please execute the following steps:

1: Login on www.nespresso.com (not via mobileapp) and delete all machines available from My account > My Machines.

2. Manually factory reset your coffeemachine.

3. Unplug your machine for 10-30 seconds and plug it back in, do not swich on.

4. Go to Bluetooth settings on your phone and unpair the coffeemachine.

Guide how to unpair bluetooth can be found here: iOS or Android.

5. Turn off Bluetooth on the phone.

6. Restart your phone.

7. Uninstall the Nespresso application from the phone, and reinstall.

8. Switch coffeemachine on.

9. Turn on Bluetooth on the phone.

7. Start the pairing procedure the following way:

• Open the Nespresso app but do not login with your account details.

• Press the machine icon in right hand corner - it should go directly to add a machine. (if you have installed machines visible, it means the first steps in this guide was not completed)

• Proceed to connect the Nespressomachine, and wait until the app finds and pairs the machine.

• Follow the instructions to configure your machine.

• Now log into your account via the app and everything should be working.

• If you previously had other machines on your account, you are now able to re-register them.

If you need a spare part to your Nespresso machine we recommend you to contact us on 80 909 600 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) and we will help you.

Most of the machine questions are easy to find on the machine's manual or by watching our videos. Machine manuals and videos can be found by clicking here.

Keep in mind that many errors can be solved by a factory reset of the machine.

If you can not find answers to your question or need help ordering new spare parts for your machine, we recommend contacting our support. We are available on weekdays between 08:00 and 18:00 and Saturdays between 09:00-18:00 (Sundays and bank holidays - closed) on number 80 909 600.

Please note! We ask you to have the machine close by when you contact us so that we have the opportunity to troubleshoot directly over the phone. We use a visual support tool that enables video assistance directly through your mobile phone - a quick and effective way for us to help you get a working coffee machine again!

If you are using a Barista device, please make sure to follow the recipe book for best results.
All the recipies are tested and measured to give the best milk foam suited for each coffeedrink.

Also check that the jug and whisk has been cleaned and always use cold and fresh milk.

To be sure you will get a nice and full-bodied milk foam from your Aeroccino or integrated milk frother, there are some things to think about;

First, the milk foam is affected by the milk frother itself - that it is well cleaned and works as it should, secondly the quality of the milk foam depends on the milk you use.

Since milk is a very interesting topic itself, we have prepared a separate section for how milk works, click in "I want to learn more about how milk works" to get there!

Most of the information and help with troubleshooting of your machine can be found in machine assistance page on our website.

If you have an Aeroccino that does not foam the milk anymore, there are a few things you can investigate before contacting us:

1. Make sure the whisk is spinning properly. Sometimes the magnet that holds and spins the whisk loses its power, this can be solved by a light tap on a hard surface - e.g. on a table, this will put the magnet back in place again. Also make sure that the milk gets hot and that the red light glows steadily during foaming.

2. Are you following the maximum level of milk in your Aeroccino? If you have too much milk, it may be difficult to get a good foam.

3. Is the milk fresh and cold? Completely fresh milk with high fat level, as well as milk with a long shelf life, usually gives the best foam. If the milk has been left outside, or if it has been opened a few days, this will affect the foam. If possible, try another milk and make sure you use the whisk with the thick spring (if you have an Aeroccino with two whisks).

Avoid foaming milk or other substitutes (e.g. oat drink or soy beverage) containing sugar, as this may burn and damage your Aeroccino.

If you want to factory reset your machine, please go to our webpage and find your machinemodel. Follow the factory reset process step by step. 

As a registered and active member of Nespresso, we offer 2 years warranty on your Nespresso machine from date of purchase *.

If you have a stand-alone Aeroccino milk skimmer, we offer 2 years warranty from date of purchase *.

If you need help with your machine, all manuals  and instructions are available on our website.

Contact our customer service at 80 909 600 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) if you need more assistance.

* If you bought your Nespresso coffee machine before Aug 31th 2020, 5 years warranty applies for active members. All warranty cases must be validated by a valid purchase receipt.

If you have purchased your Nespresso coffee machine through one of our retailers from 1 September 2020, all warranty matters are provided via the respective store. However, you are always welcome to contact Nespresso customer service for troubleshooting and support.

In order to avoid burnt milk in your milk frother, we recommend that you always rinse it with cold water after every time you used it. Wipe the inside with a soft sponge or paper, and make sure that no milk residue remains. Also make sure that the whisks are cleaned and that the inside of the jug does not have any scratches or damages.

The burn mark that sometimes appears at the bottom of the milk frother, are milk proteins that are collected on top of the heating element and burned. With careful cleaning after each use, this is prevented.

You can find all the userguides and manuals for our Nespresso machines on our website. Please click here to go directly to the machine page and choose your machine.

Your Aeroccino milk frother is temperature sensitive. Therefore, we recommend that you let it turn itself off automatically after each use. If you lift the jug too early, it will not foam or heat the milk enough.

It is also important that you rinse the jug with cold water after each use, in order to avoid milk residues that may get burned at the bottom of the milk frother. If the Aeroccino does not cool properly before starting it again, it will risk overheating (getting too hot) and the foaming time will be shortened next time – which will result in poor foam and cold milk. During overheating, the red light flashes.

Your Aeroccino is designed to heat the milk to a temperature of 60-70 degrees and to spin the whisk.

When foaming, the Aeroccino thermostat will shut down when it has reached the optimal temperature. This is to prevent the milk from getting too hot or get burned. The jug does not know the amount of foam produced, therefore it is important to follow the guidelines and not fill more milk in the jug than is recommended, along with using the right whisk. It is also important to keep the jug cooled down and cleaned for best results.

Different types of milk provide different amounts and quality of milk foam. Keep in mind that the quality of the milk varies over the seasons, so the same brand or type of milk can produce different results over the year. If you want to use a milk that gives a good result at every foaming, we recommend milk with a long shelf life.

To always be sure to get a nice and full-bodied milk foam from your integrated milk frother, there are some things to think about; the milk foam is affected by the milk frother itself. Always make sure that it is well cleaned and works as it should. The quality of the milk foam also depends on the milk you use, always make sure to use fresh and cold milk in your milk frother.

Since milk is a very interesting topic itself, we have prepared a separate section for how milk works, click here to get there!

Most of the information and help with troubleshooting your machine can be found in machine assistance on our website.

Below we describe how you can ensure that your milk frother works as it should, before contacting us for further support.

If you have a Nespresso machine with integrated milk frother (Lattissima, Maestria or Creatista), keep in mind that lime scale may affect the function. How long has it been since you descaled your coffee machine?

TIP: Fresh and high-fat refrigerated milk, as well as long-lasting milk, has proven to give the best foam! Avoid foaming milk or other substitutes (e.g. oat drink or soy beverages) containing sugar, as this may burn and damage your milk frother.

Lattissima

To make sure your Lattissima milk frother works as it should, we recommend that you check the following:

1. Make sure the machine is descaled. This is to ensure that the water pressure is correct.
2. Use the "clean" button on your milk frother after each programme. Sometimes milk residue get stuck and clog up the steam pipe. The clean programme cleans the system with water steam and make sure that the milk can pass.
3. On regular occasions, disassemble all parts of the milk frother and put in a bath of warm water with some washing liquid. This will solve any milk residues that might clog the system. Rinse thoroughly and then assemble your milk frother again.

If you have a Lattissima Touch, and the descaling button lights up orange even though you have just finished a descaling program, we recommend you to re-programme the water hardness setting on the machine. If the machine is incorrectly adjusted to the water hardness, the milk frother will not work optimally.

Creatista and Maestria

Prevent the milk frother from clogging up by cleaning the steam pipe regularly. Here you will find instructions on how to do this for your particular machine. We recommend that you do this at least once a week or as soon as the message about cleaning steam pipe comes up in the display (Creatista).

If you have a Creatista coffee machine, you will find the cleaning pin under the water tank. If you cannot find it, you are welcome to contact us for further assistance. Here you will find a clear instructional video on how to best clean the steam pipe.

Descale the machine regularly. A low pressure in the machine causes the steam pipe to foam less or not at all.

Always dry the steam pipe after each time you have skimmed milk and before releasing the pipe for automatic cleaning.

Milk is a science, therefore we have chosen to create a separate section to best describe how the milk itself can affect your milk foam.

If you do not get a good milk foam, try first and foremost with a completely new package. Milk is a fresh product and as soon as you open a milk package, the proteins in the milk begins to break down as they come in contact with both oxygen and light. The proteins in the milk plays a major role and since the amount of protein in different milk packages can vary, it can result in more or less milk foam. The more proteins, the better the foam.

The proteins usually sink down to the bottom of the milk package so we recommend shaking the milk before pouring it for foaming.

The milk should be fresh and cold for the best foam. Experiment with different types of milk to find your preferred type. The amount of foam varies based on the milk's origin and freshness. Also, keep in mind that the milk quality varies over the seasons, which can give different results during the summer and winter even for milk packages of the same kind. The quality of the milk foam is not only dependent on the freshness and the amount of proteins, but also on the different seasons' type of feeding to the cows, which also plays a major role in t why. All of this can help to explain why a milk type that you have previously experienced gave a fine and fluffy milk foam, suddenly does not deliver what you expect.

To find out if your milk frother works properly, go to the section for Aeroccino or integrated milk frother.

It is very important to always rinse the milk jug with cold water after and between every use. By doing this you are preventing the thermostat from overheating and milk residue from staying behind in the jug.

Dry the Aeroccino after use with a cloth or a soft sponge (do not use a brush) so that all the milk is gone before next use.

Cleaning througly after every use prevents milk residue to burn in your Aeroccino.

If your machine has brewed coffee without water in the tank or has not been in use for a long period of time, air bubbles may come into the system and block the water from flowing through.

To avoid this, please follow the steps below:

• For machines with steam pipes (Maestria, Creatista) or cup heaters (Gran Maestria), alternate between pressing a cup button and activating the steam pipe until you get a water flow through both the coffee outlet and the steam pipe. We ask you to be patient as this process may take a while depending on how much air there is in the system.

• For other Original Line coffee machines - place a coffee cup under the coffee outlet and press the lungo button. Repeat until the cup is filled with water. We ask you to be patient as this process may take a while depending on how much air there is in the system.

• For Vertuo coffee machines, please follow the instructions in the user manual for a cleaning process. We ask you to be patient as this process may take a while depending on how much air there is in the system.

You are always most welcome in to our Boutiques with your machine whenever you are in need of assistance. If you have been in contact with us via phone for machine assistance you might also be redirected to a Boutique in case we cannot solve the issue directly.

When you leave your machine in a Boutique you will get a receipt that states estimated repairtime. You may also get a loaner machine but as these are limited in each Boutique we cannot guarantee that there is one available.

Also make sure your machine has been registered on your memberaccount and that you have a valid warranty.

The machine will be looked over and tested in the Boutique but if there is need for bigger repairs it will be redirected to a repaircenter. When the machine is returned back and ready to be picked up you will be notified via sms or e-mail.

First make sure that milkcontainer is connected. The milkbutton will only light up when you attach the milkfunction.
Whilst attached, the sensor on the machine panel will register the fluid in the milktank, and light up the milk button.
If the button does not light up then first check the milk you are using and that you have filled the tank with enough milk. 

Make sure to use milk with a high fat content as no- or low fat milk might not be registered by the sensor.

The invoice will be sent to you within 2-3 days after your order has left our warehouse. All invoices are sent as PDF to the e-mail registered on your membership account, with the due date of 14 days.

We recommend you to add invoice-noreply@axactor.com to your secure sender list, this to assure that our invoices goes directly to your inbox.

The invoice is also available when you login to our website, if you click the pdf symbol beside the order under “My orders”.

If you want your invoice by post, a fee of DKK 30 will be added.

For your safety, we do not handle card payments over the phone, but you are welcome to place orders and pay by credit card on our website. We accept Visa, Mastercard, American Express and Paypal.

If you have questions about your invoice or payment, email or call us at customer service, we will help you.

When you place an order and have a credit on your member account, this amount will not appear on your final invoice.

If you have a credit on your member account, you will always find this on your member profile, and in the last step when placing an order. If any questions, do not hesitate to contact us and we will help you!

To pay the correct amount, deduct the credit you have on your member account when paying the invoice.

Below you will find the bank details of Nespresso. When receiving your invoice it will also show a OCR number that is linked to your invoice. The OCR number needs to be entered as well when paying your invoice to Nespresso.

Betalings ID: +71

Bank: Danske Bank

IBAN: DK5330004073017491

SWIFT: DABADKKK

For more information about klarna payments click HERE.

1. Download the Nespresso App and ensure your machine is plugged in and turned on.

2. Place your mobile device on top of your machine. Make sure Wi-Fi and Bluetooth are all turned on.

3. Launch the Nespresso App.

4. From the App homepage, click on the Machine icon in the top right corner, and follow the steps on the screen.

5. When connecting to the Wi-Fi, make sure the signal is strong. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen. Once your Wi-Fi network is located, select it and enter your password and tap connect. If no Wi-Fi networks are located, close the Nespresso App and repeat from step 3 above. Once the connection is successful, select OK. Under Connectivity the machine should say “Connected.”

Tip: The machine automatically powers off after 2 minutes of inactivity. Make sure the machine stays on throughout the pairing process.

For more information, click here

The Nespresso App allows you immediate access via the touch of a button to the world of Nespresso, including ordering and reordering coffee capsules, buying a new coffee machine or buying accessories. The App also allows you to manage account preferences quickly and easily.

For more information, click here

Follow these three steps on iOS or Android to opt-in to receive notifications and never miss new product launches and promotions from Nespresso:

1. Settings > Notifications
2. Search for Nespresso
3. Toggle on for "Allow Notifications"

For more information, click here

On iOS and Android, click "Basket" when you are ready to checkout, and click on the "+" button beside "Do you have a promo code?". Add your promo code in the field below.

For more information, click here

Yes, the Nespresso App is free to download and to use, without any in-App charges.

For more information, click here

Nespresso offers a wide range of delivery options.

To avoid queuing up at the Boutiques, you can order online and pick-up at your preferred Boutiques. The order is picked and packed within one hour during the Boutiques opening hours. As you are placing your Boutiques pickup order, you will be shown a time when the order should be ready for collection. You will also receive an email confirmation after you have placed the order and once the order is ready for collection.

For those requiring a home or office delivery or a collection in the closest / preferred pickup point, the delivery times are as follows: For orders placed before 15:00 between Monday and Friday, the delivery time is generally 1-2 working days. Please note that Budbee delivery times in Aarhus, Odense and Aalborg are 2-3 days. Longer delivery times may apply during peak times in November and December.

You can also receive your coffee within 3 hours * and recycle your used capsules at the same time with Fast and Green. Available in selected postcodes: 1000 - 2500 + 2700 - 2720 + 2900. Delivery same day is available Monday to Saturday from kl. 12:00 - 20:00. Orders must be ordered at least one hour in advance. Morning delivery is available from 8:00 - 12:00, Monday to Saturday, when ordering the day before. Orders must be ordered the day before, or at least one hour before our Boutique closes. Applies to coffee orders only.

Note: It is important to have the correct phone number registered on your account so that you can receive the delivery notification and Nespresso customer service can contact you if necessary. For Budbee evening deliveries your mobile phone number is mandatory to ensure that the Budbee delivery service runs as smoothly as possible.

What are the shipping costs?

BTQ pickup: Always free.

Bring pickup points: Free for orders 200 DKK or above. Otherwise standard 29 DKK fee applies.

Budbee evening home delivery: Free for orders 450 DKK or above. 200-449 DKK home delivery cost 15 DKK  Otherwise standard 29 DKK fee applies.

Bring Delivery at home: Free for orders 450 DKK or above. 200-450 DKK will cost 19 DKK. Otherwise standard 39 DKK fee applies.

Bring Delivery at the office: Standard 59 DKK fee applies.

Fast and Green: Always 39 kr.

Budbee delivers to selected postcodes in Copenhagen, Aarhus and Odense. If you see the delivery option during the order process, you are eligible to nominate Budbee as your preferred delivery choice.

You can choose to get your goods delivered to a pre-selected Budbee delivery box. You can change to a delivery box of your own choice via the email with the delivery link sent or via Budbee´s app until AM 10:00 the day after you placed your order.

Get your goods delivered directly to the door. Choose yourself if you want to be home at the time of delivery.

Shipping is free on orders of min. DKK 450. For delivery between DKK 200-449 it costs DKK 15. Otherwise, a standard price of DKK 39 applies. If you order between Monday - Friday before 15:00, you will receive your Budbee delivery after 1 - 2 working days in Copenhagen and North Zealand and 2 - 3 working days in Odense, Aalborg and Aarhus.

Budbee always delivers in the evening between 17-22.

Follow your delivery directly through your smartphone, download Budbee´s app or get SMS notifications to your mobile number and chat directly with the Budbee driver. It is possible to change your delivery preferences and track your order online via the Budbee order registration email. Note that changes might delay the delivery with one day.

Note: If you choose to shorten the delivery time (via Budbee SMS notification), Budbee will charge an extra shipping cost.

When you are logged in to your account on our website, click on "My Orders" in the menu. Here you will find a list of your orders, with the latest order at the top.

Select the order you want more information about and at the bottom of the page, you will find "Track my package" where you can follow your order via Postnord's website. If your order has arrived to the pick-up point, you can pick it up with the last 4 numbers in the trackingnumber, don´t forget to bring your id.

Please note that this functionality is not available for Budbee orders at the moment. If you have chosen Budbee as delivery option - you will receive a SMS from them as soon as they have received your order from. From the SMS-link you will be able to follow your delivery in real-time.

You can always mix your coffee varieties as you wish. Each coffee sleeve contains 10 capsules of freshly grounded gourmet coffee. Minimum order is one coffee sleeve (10 capsules).

To get your coffee delivered in the safest and most environmentally friendly way, we use packaging for even 50s of Original capsules (50/100/150, etc.) and even 30s for Vertuo capsules (30/60/90 etc).

If you want your coffee to be shipped with the least possible environmental impact, we recommend that you order your coffee according to this rule.

Of course! 

Contact Nespresso on 80 909 600, and we will help you.

You choose the products you want sent out to you automatically at a regular time interval of your choice. The payment is made via invoice which is e-mailed to you.

Order before 15:00pm Mondays to Thursdays and receive your order within 1-2 working days. If you order on a Friday, you will receive your delivery the next week.

For delivery to Bornholm and other islands, 1-2 working days will be added to the deliverytime. Please note that we do not deliver to Greenland, the Faroe Islands and Iceland.

If you provide your phone number, you will be notified when your package is on its way. If you are not at home, a delivery note will be placed in the mailbox, and the package will then be retrieved at the nearest Bring pick-up point.

If you wish to return a product purchased by us, it is possible as long as the product is unused.

You have 14 days right of return at Nespresso. If you purchased a machine from a trade partner, other rules for return may apply.

To return an unused item purchased in a Nespresso Boutique, please return with your product to the boutique, together with your receipt.

If you wish to return a product purchased via our website or by phone, contact us and we will send you a return slip for you, for easy return.

We are sorry to hear that, we'll fix it as soon as we can!

If the package has a visible damage to the outer packaging, this must be claimed with the postal office immediately upon pickup or contact Nespresso within 24 hours after you have picked up your order.

If the package has a hidden damage or if any product inside is damaged, you must contact Nespresso within 7 days from your order being collected.

Save the damaged capsules / goods and all original packaging until the claim is completed.

How to handle a claim step by step:

To make it as easy and fast as possible for you, include the following information when sending your complaint:

1. Take photos of the damage so we easily can see what has happened, attach them in your mail to us.

2. If the content is damaged, we need to know how much and what products are defect - to claim the right products and quickly send out a replacement order to you.

3. We will contact the supplier and continue the case. At the same time, we will ensure that you receive the goods you ordered as quickly as possible, in perfect condition.

Nespresso have chosen to stop including packing slip/delivery note in the packages to reduce paper usage.

The order content is still available online or via the order confirmation email.

We do not deliver to Greenland, Faero Islands and Iceland.

You can easily find your membership status in the 'My Membership status' section when you are logged in at nespresso.com. Of course, you can obtain all information you need from our customer service on 80 909 600 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) and in our Boutiques.

As time flies and not all years look the same, we have chosen to consider the yearly consumption of coffee. Because of this, we are able to illustrate where you are within our benefits, and what you can do to reach the next level.

The start of your membership will always be the month you placed your first coffee order, and every year the same month we will re-calculate your tier in order to make sure you have access to the right benefits. Everything you enjoy from Nespresso matter of course, it is the foundation of your personal offers along the way.

Stay with us and enjoy our coffee regularly, or reach the indicated consumption thresholds to be accelerated a tier up. On your membership account you will find all information regarding your next upgrade based on your seniority or consumtion.

To find more information about or Loyalty Programme and thresholds - click here.

You will be informed by email or SMS.  Therefore, we invite you to register your contact details on your member account to make sure you do not miss out on any important information or great offers. Of course, our Coffee Specialists on 80 909 600 and in our Boutiques can provide you with all the information you need.

In order to offer you the best service, such as fast deliveries, personal recommendations and technical support, we need your name, your address, your email and a phone number.

As we do not want you to miss important information, such as personal offers, new coffee varieties and other things that might be of value for you as a customer, we encourage you to have an opt-in email adress. 

You are able to change your settings at any time. 

For the time being, Nespresso has chosen these benefits. Over time, we may evolve in order to reward you always better and more for your love of exceptional coffee. We are happy to receive your feedback on improvements.

The number of capsules to get a free descaling kit, is based on the day you reached the right membership level (Ambassador) and not from the date you joined Nespresso.

When you are logged in to your member account, you'll find status at your member level, under "My Member Status".

If you have any questions regarding your membership, please contact us on 80 909 600 or send us an e-mail.

We care about your privacy. Therefore, we only ask for the information we need to provide you with the best service and deliver our products to you. All information about how we handle your personal information can be found here. 

During the year, Nespresso offers a number of limited coffee blends, to surprise our customers and let you discover new interesting origins and profiles.

Since the limited editions often consist of very limited crops of coffee, they can only be sold for a short period, and we can not recreate the same blend again.

We are grateful for your feedback on our coffee, as we constantly wish to develop our services and offer our customers great coffee moments!

Our range of coffee, machines and accessories are available with fast delivery on our website, app and on phone 80 909 600.

You are also welcome in our Nespresso Boutiques. Find your nearest Boutique here!

Of course we do! We have decaffeinted blends both in our Original and Vertuo range. All with different flavors and intensity, to please most coffee drinkers, who necessarily do not want caffeine.

The only difference between our decaffeinated and regular coffees is the caffeine level. For example, our espressos contain between 50-70 mg caffeine and our lungos between 60-80 mg caffeine per capsule.
Our decaffeinated varieties contains about 2-4 mg caffeine per Original capsule, and 12 mg for a Vertuo capsule. 

Nespresso uses the water method to remove the caffeine, which retains flavor and taste. Thus there is no disadvantage of the decaffeinated coffees, on the opposite - you can enjoy a wonderful cup of espresso at any time of the day.

The expiration date of our capsules is 12 months from production date, with a minimum of 2 months left when receiving your coffee. 

The date is laser printed on the side of the sleeve and Nespresso guarantees the freshness of the coffee until this date where the coffee is at its aromatic best. 

The coffee does not suddenly lose its taste after this date, but may gradually decrease in flavor. You may also check the capsule membrane, as long as it is slightly rounded the coffee is still fresh.

To make sure that the coffee you buy is fresh and within its aromatic peak, you can only buy our coffee directly through Nespresso or through any of our Boutiques.

Typical value of an Nespresso Original coffee:

- Energy: < 1kcal
- Proteins 0.09g
- Carbohydrates: 0.23g (of which 0.23g fibers)
- Fat: 0.02g
- Caffeine 60-90 mg
- Minerals 0.17g
- Antioxidants 0.22g.

All of our coffee blends contain only 100% freshly ground coffee. In cases where we offer flavored varieties such as Variations at Christmas time - the flavours comes from natural substances, such as flowers or vegetables.

We use aluminum as packaging, because it is the best material to protect and seal the delicate flavors in coffee against oxygen and sunlight, which can degrade the taste and quality.

Nespresso's coffee blends are packed in individual capsules made of aluminium. The qualities of this material ensure that we can provide you with coffee of the highest quality.

The aluminium provides optimal protection for the coffee by effectively preventing impact from light, UV rays, moisture, oil, fat, and acids, as well as micro-organisms. Aluminium is hygienic, non-toxic, fully recyclable and does not affect the taste of the coffee.

By using this type of packaging for our coffee, we are able to guarantee coffee of the highest quality. The hermetically closed packaging preserves the freshness and intensity of all the aromas while it also protects against outside forces.

Aluminium is without a doubt the lightest packaging material. This leads to a reduced need of raw materials and energy resources, which also reduces transport-related polution to the environment.

Aluminium exists in the natural environment and is the third most common substance found in earth's crust. Besides that aluminium is the most common metal and is even found in food. Some products, which are naturally rich in aluminium, are tea, spices, herbs, cocoa, soy, and leaf greens (e.g. spinach and salad). Tap water and milk also contains traces of aluminium.

The amount of caffeine is different for each variety and depends on two factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee used to prepare the cup.

For our Vertuo Espressos, the caffeine content varies between 70-100mg per brewed espresso. The content for Vertuo Gran Lungo, Mug and Alto ranges between 150-180mg of caffeine. The Half-Caffeinato contains 70mg of caffeine.

Vertuo Carafe has 230-250 mg of caffeine per capsule, however, it is recommended for sharing between 2 to 3 people, and then you will have below 200 mg per cup.

Scientific studies indicate that an intake of 300 to 400mg of caffeine per day is safe and does not cause any adverse effects on health.

RECYCLING - TEMPORARY RECOMMENDATION

Our Boutiques are closed due to current situation. Your used coffee capsules can still be handed over for recycling in DAO Package Shops if you do not want to store them at home until the situation changes.

Nespresso's danish recycling system was established in 2014 after a legal amendment that made it possible for private companies to establish private collection and recycling systems. You can deliver your used Nespresso coffee capsules in our Nespresso Boutiques and at selected retailers.

Nespresso collaborates with Stena Recycling. They collect the used coffee capsules from the recycling points and separate aluminum from the coffee grounds. Coffee grounds are recycled for fertilizer and the aluminum is pressed into blocks.

No, for the Vertuo coffee we use the same grinding technology as for the Original.

The grinding parameters are set by each variety, and we can control the flow time, influencing the body and intensity of the product.

The price of the Nespresso Vertuo reflects the innovative technology and the versatility that the machine offers in brewing multiple coffee preparations / varieties with the same, high quality in cup result. The sophisticated Vertuo capsules holds a new technology, including a bar-code on each capsule, which facilitates a product intelligent extraction system, allowing the machine to recognize each coffee blend.

Since Vertuo offers bigger cups of coffee, the capsules have higher amount of grinded coffee than our Original capsules.

 No, Nespresso coffees do not contain any source of food allergens or gluten.

Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the specifically defined brewing parameters produced by the Vertuo machine.

As these parameters differ from those of the Original, it makes sense that the blends are different as well.

No. There is no BPA in direct contact with the coffee.

Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the specifically defined brewing parameters produced by the Vertuo machine.

As these parameters differ from those of the Original, it makes sense that the blends are different as well.

Espresso: 5 - 6,5 g

Gran Lungo: 12-20 g

Mug och Alto : 13-20 g

Nespresso aims to offer top quality gourmet coffee, and therefore we do not sell any capsules containing chocolate.

On the other hand, we offer flavored coffee in our collection Barista Creations in our standard range, both for Original and Vertuo. These are blends with a mild taste of vanilla, dark chocolate, caramel and hazelnut for Vertuo.

None of our variations contain sweeteners or additives with allergens. The coffee is still 100% natural and the flavors have been developed through a complex process of natural substances from nature and plants.

We currently accept card payments only.

You can use your Nespresso Credits to buy coffees, accessories and machines from Nespresso. (Not Subscritpion)

When you first sign up to Subscription+ you should receive your Nespresso Credits within 24 hours of your purchase (most often within one hour).

Subsequently, you should receive your Nespresso Credits within the same day of your payment.

Please check your Nespresso Credit balance to ensure that there is available credit before your purchases.

If you sign up to Subscription+ without a machine you can change the monthly fee to a lower or higher amount anytime you wish. If you sign up to Subscription+ with a machine then you will only have this possibility after 6 months.

Log in to your account, choose the subscription you want to change and click "change plan", choose the plan you like and save.
*Log in to Nespresso.com
*Click "My Subscription"
*Click on the Subscription+ you want to change
*Choose your preferred plan
*Save

Yes, you can pause it for up to 3 months if you have a Subscription+ without a machine, and Subscription+ with a machine after 6 months.
After the time period that you've chosen to pause, your Subscription+ will automatically resume.
*Log in to Nespresso.com
*Click "My Subscription"
*Click on the Subscription+ you want to pause
*Choose 1, 2 or 3 months
*Save
You can resume your subscription anytime by clicking resume in your account.

Yes, you will own the machine as soon as it is dispatched.

The same as a machine you would buy normally at Nespresso, please check the machine assistance page for more information.

Yes, if you have both Coffee Subscription and a new Subscription+ plan, you will cease to receive the 10 free capsules from the Coffee Subscription, but you can still have the recurring order, and you are still eligible for the free Coffee of the Month from Subscription+.

Every month the monthly fee you pay becomes Nespresso Credits.
So if you pay 189 DKK a month, all of that money converts into Nespresso Credit for you to spend on any Nespresso product (except for another subscription).
In addition, we top up 10%. So if you pay 189 DKK a month, you will see 207,9 DKK in your account.

For Subscription+ without a machine you can cancel whenever you want under "my account".
With a machine you can also do so after 6 months, but within the first 6 months of your Subscription+ with a machine, you must cancel by contacting our customer service by email with "cancel subscription" in the headline.
*Log in to Nespresso.com
*Click "My Subscription"
*Click on the Subscription+ you want to cancel
*Click "Cancel Subscription"

*Log in to Nespresso.com
*Click "My Subscription"
*Click on the Subscription+ you want to change credit card for
*Scroll down to payment method and click «Edit this payment method»
*Add your credit card information
*Save

This can happen if you have a previously unpaid invoice. For example, you placed an order against invoice, and a few days later your Nespresso credit is applied to your account.
Once the invoice is paid, you will see your Nespresso credits on your account.
If you shop for an amount that exceeds the Nespresso credit, you can choose to pay the remaining amount by invoice, credit card or PayPal.

You have the right to change your mind and return your unused machine without giving any reason, within 14 days from the day your subscription is activated.

Yes, you can change your choice of free sleeve, you will always have six to pick from. The change will take effect in the subsequent shipments. No charges apply. Just log into your account at Nespresso.com, on the mobile app, or at one of our Boutiques

Yes, Coffee Subscription offers you a selection of sleeves to pick from. You can pick from three Original and three Vertuo sleeves.

If you decide not to select a free sleeve while setting up your Coffee Subscription, then it will not be included in your order.

No, free sleeves do not apply to past orders.

We recommend only adding capsules from our standard range, as limited edition capsules might quickly run out of stock - which will stop the order from being shipped.

Order paid by creditcard: If a specific item in your Coffee Subscription goes out of stock, as could be the case with Nespresso Limited Edition coffees, your order will be stopped. You will receive an email alerting you of the inconvenience - and the order will be deleted (and money refunded). Order against invoice: The rest of your order will still ship. You will be charged only for the shipped items. You will receive an email alerting you of the exact items in your forthcoming shipment.

All Members can benefit from Nespresso member-exclusive offers irrespective of whether they have signed up for Coffee Subscription. To ensure that you never miss out on your member-exclusives please update the contact preferences on your Nespresso account with your email address and agree to receive emails from Nespresso.

Before each order is shipped you will receive an email. Should you want to cancel or modify any aspect of the next shipment (coffee selection, delivery date) you can do so. No charges apply. Just log into your account at Nespresso.com, on the mobile app, or at one of our Boutiques

There is no fee for creating, modifying or cancelling your Coffee Subscription.

You will receive an email before your order ships. You can modify or cancel your order anytime until a day before the order is shipped. Log into your Nespresso account, or call Nespresso to inquire about your next shipment.

You pay as you go. Your credit card is charged just before each order ships.

Add/Change Credit card on your account

First you need to add/change your credit card details under «My Account»

1. Log in to Nespresso.com/
2. My Account > «Express checkout»
3. Scroll down to «Choose your default payment method»
4. Click on «Credit card», then select «Add a new card»
5. When credit card information is added, click «Save»
6. Make sure to also update your Coffee/Machine subscription (if you have one) with the new Credit card, follow below steps.

For your Coffee Subscription:

You also need to update your credit card under Coffee Subscription

1. My Account > Coffee Subscription
2. Click on «More details»
3. Click «Manage coffee subscription»
4. Scroll down to payment method and click «Edit»
5. Scroll down and choose your preferred Credit card, click «Validate»

When you set up your Coffee Subscription, you will be asked to provide a credit card that will be charged before each order is shipped. As long as your Coffee Subscription is active, you will receive an automatic email alerting you that your credit card is nearing its date of expiry. To ensure your orders keep arriving when you want them, make sure to update your credit card information.

The general minimum order quantity applies, which is 30 Vertuo capsules and 50 Original capsules

Yes, you can have multiple Coffee Subscriptions. To make it easy for you to track them you can give each of them a name. E.g., Aunt Mary’s Coffee Subscription.

There is no cost for creating, modifying and cancelling your Coffee Subscription

Add/Change Credit card for your Machine Subscription:

1. Log in to your account
2. Subscription> «My Machine Subscription»
3. Scroll down to payment method and click «Edit this payment method»
4. Click on «Bank Card»
5. Choose Credit card type and add card information, click «Save»

When you sign up for your Subscription, you also become a Nespresso member (if you are not one already!).
The monthly fee becomes Nespresso credits.
When you see your Nespresso Credits on your account, you can spend on any Nespresso product you want.
For your own coffee experience, day after day.

When or how you decide to use your credit is up to you. If you don't use it entirely, the credit will accrue on your account every month, and can be spent on any Nespresso products. Your credit will expire 2 years after the end of your Subscription term, so be sure to use it regularly.

If you cancel your Nespresso Subscription, the credit will be available on your account for 2 years.
Please check the the Subscription Terms and Conditions for full details.

Yes, you will own the Nespresso machine as soon as your order is dispatched. Please refer to your contract, or the "Subscription Terms and Conditions" for more information.

Yes, you will own the Nespresso machine as soon as your order is dispatched. Please refer to your contract, or the Subscription Terms and Conditions for more information.

The cost of the machine is 1 DKK. The 200 monthly fee becomes credit that you can use to buy coffee or accessories in a flexible manner. So the full 4800 DKK is for you to use over the 24 months of your subscription. At the end of your subscription any remaining credit can be converted to Nespresso coffee capsules or accessories.

This can happen if you have a previously unpaid invoice. For example, you placed an order against invoice, and a few days later your Nespresso credit is applied to your account.
Once the invoice is paid, you will see the credit amount when logged in again.

More information about payment:
If you have SEK 300 as credit, and shop for SEK 250, you can choose the payment method "Club credit" - which means you will pay your order with the credit amount.

If you shop for an amount that exceeds the Nespresso credit, you can choose to pay the remaining amount by invoice, card or paypal.

If you clicked "Forgot your password", but no link has been sent to you, this might be because your member account is not activated for online purchase.
Please note that if you have an email address from the provider YouSee.dk, for example an email address ending as below, you unfortunately will not recevie the email since this email provider filters out all of Nespresso´s IT-emails.
@mail.dk
@privat.dk
@youmail.dk
@os.dk
Using another email address should solve your issue instantly. Otherwise you will need to address the issue with your email provider.

Your first order made over the internet has to be paid by credit card. In the future you will be able to choose* between credit card and invoice via e-mail.

This is for security reasons when you log in with your e-mail address and pay the order directly, confirming that it is just you who ordered from your account.

* Machine orders always with creditcard.

Do you have the latest update of the app? If not - update and try again. Sometimes it can also help to delete the app from your device and then reload it.

If this does not work, contact us at 80 909 600 or by email and we will help you!

Please take a print screen on the error message / errorcode.

Sometimes an error message appear on the page for various reasons, and we are constantly working to minimize these, to make it easier for you as a customer.

Below are the most common error messages, for you to better understand, and many times quickly fix yourself:

Error 320

This means that your credit card details are not correctly specified. Make sure that all digits are correct, that the correct card type has been selected, and that you have entered the correct name on the cardholder, as indicated on the credit card.

Please check that the CVC-code you entered is correct. On VISA and Mastercard, it is the last three digits on the back, and on American Express there are four digits on the front of the card.

It may also be that your debit card is missing a necessary verification (e.g. Verified by Visa) for internet payments. In order to make payments over the internet with your card, we recommend that you contact your bank to enable the feature.

Error 703

If you get error code 703, this means your account is on hold. This might be due an unpaid invoice or an inactive member-account. Please contact us on 80 909 600 or by email and we will help you.

Error 711 and 764-767

This means that your credit card details are not correctly specified. Make sure that all digits are correct, that the correct card type has been selected, and that you have entered the correct name on the cardholder, as indicated on the credit card.

The candle holders may only be used with tealights.
Max. size: 3.75 cm (diameter) x 2.2 cm (height).

Never let the candle burn unattended. Always stay away from flammable materials. Place on a temperature-resistant surface during use. Must be placed out of reach of small children and pets. Not intended to be used as a coffee cup or to serve food.

As we are not able to ship abroad, we recommend you to register as a new member in the country where you wish to purchase coffee.

Please note that you cannot use the same e-mail address for two accounts, therefore we ask you to use an alternative e-mail address when creating the new account.

If you recently have moved to Debmark and wish to register a membership at the Danish site (with the same e-mailaddress), you can contact the previous country and ask them to delete your e-mailaddress from their system. 
Thereafter you will be able to register on the danish site with your e-mailaddress.

You will find all our boutiques as well as opening hours on our website. Enter the city you are interested in and find the address and opening hours.

We look forward welcoming you!

Nespresso Professional and how to contact them, can be found here.

Our Gift Cards can be bought in our Nespresso Boutiques.

You decide the amount and the gift card can be used in our Boutiques, on the website, in our App or by phone.

If you want to check the value of your gift card, click here and enter the number on your gift card and the scratch code to check your balance.