Top 5 FAQ
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In Denmark, we recommend that the machine be descaled regularly using a double dosage of descaling liquid (after every 200 capsules), as instructed in your machine manual or when the machine indicates that it is time for descaling.
Please note that descaling may need to be performed more frequently than the alarm indicates due to the high levels of lime scale in Denmark. The machine will display the following symptoms when it is time to descale:- Poor flow
- Cold coffee / bad taste
- Squeaking sound
We highly recommend that you ensure you have set the correct water hardness on your machine. Additionally, please keep in mind that machines with any type of steampipe will require descaling more often (after 30-40 minutes of using the steamer).
To enhance the quality of your water and naturally reduce lime scale buildup, we recommend using a filter solution, as for example a Brita filter in conjunction with our descaling liquid. The Brita filter effectively reduces lime scale and provides fresh-tasting water, complementing the descaling process.
The descaling process prevents lime scale buildup in the machine, which can affect, taste, temperature and decrease water flow.- Use the Nespresso descaling kit with lactic acid for safe and effective cleaning without harm.
- Important: Descalers containing citric acid and vinegar may harm the machine and void the warranty.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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If the coffee button on your Vertuo Next blinks red or orange, please follow these steps:
- Check Rotor: Ensure it spins freely and is clean.
- Clean Barcode Reader: Use a piece of paper, inserting it 5 cm down to clean.
- Inspect Water Tank and Capsule: Ensure the tank is full and the capsule container is empty.
- Check Capsule: Ensure the capsule is fresh, undamaged, and the barcode is readable.
- Ensure Machine is Locked: Confirm that the machine is fully in the locked position.
Now, attempt to brew.
If the issue persists:
- Run Cleaning Cycle: Fill the tank, turn on the machine, lock the head, place a 1L container under the outlet, and press the coffee button three times quickly. Wait for the steady light to confirm completion.
- Power Cycle: Unplug for 30 seconds, then plug back in.
- Factory Reset: Open machine head, empty capsules, close head (unlocked), and press coffee button 5 times within 3 seconds. Button will blink orange 5 times to confirm.
For further troubleshooting of your Vertuo Next – visit this page!
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
Rate this answer - Check Rotor: Ensure it spins freely and is clean.
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Warranty:
If it concerns a warranty issue, we ask you to contact the retailer where the machine was purchased directly. We can assist with troubleshooting machines that have been purchased from retailers.
To begin troubleshooting your machine, please click here.
How do I register my machine bought from a retailer?1. Please click here to register your machine
2. Select your offer and you will be directed to the machine registration page
3. Follow the instructions on the registration platform to complete the registration process and redeem your offer
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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This is normal for this machine and not a leakage.
Normal System Behaviour
- The vertical‑spinning capsule system sends some extra liquid into the drip tray during ejection.
- A built‑in channel directs excess water/coffee into the tray to keep the brewing unit clean.
- Between 5-9ml may go into the drip after each coffee preparation
- You may need to empty the tray more often, but this improves hygiene and reduces maintenance.
Empty & Clean
- Empty the wastewater container whenever you empty the capsule container.
- Clean and dry all parts before putting them back.
Check for Accidental Rinse
- Pressing the coffee button without a capsule trigger a short rinse (~40 ml), with ~20 ml going into the tray.
- This water is not drinkable.
If the cup stays empty
- This could indicate a machine leak or a damaged capsule preventing proper sealing.
- Try again with a new, undamaged capsule to confirm.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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- Use the latest Nespresso Smart app.
- Ensure Bluetooth + Wi‑Fi are enabled on your phone/tablet and permissions are granted.
- Activate Bluetooth + Wi‑Fi on the machine and make sure it’s not paired to another device.
- Keep your device very close to the machine during pairing.
- Avoid pairing near a running microwave (signal interference).
- Do not pair while your phone/tablet is connected to other Bluetooth devices.
- For Wi‑Fi: connect to a 2.4 GHz network (not 5 GHz) using WPA/WPA2 security.
- Wi‑Fi names must be 32 characters or fewer and cannot include special characters (%, ", `, etc.).
- If pairing still fails, do a factory reset and power cycle the machine (unplug 1 min and retry).
- Move the machine closer to the router during setup.
Additional Notes
- Close all apps except the Nespresso Smart app.
- Avoid pairing near USB devices connected to powered computers (can interfere with Bluetooth).
- Duplicate machine registration in the customer’s account can cause issues—support can remove duplicates.
- Machines produced before S/N 21130XXX may not work with Android 12+.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
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