Top 5 FAQ
-
If you sign up to Subscription+ without a machine you can change the monthly fee to a lower or higher amount anytime you wish. If you sign up to Subscription+ with a machine then you will only have this possibility after 6 months.
Log in to your account, choose the subscription you want to change and click "change plan", choose the plan you like and save.
*Log in to Nespresso.com
*Click "My Subscription"
*Click on the Subscription+ you want to change
*Choose your preferred plan
*SaveDid this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
Rate this answer -
Warranty and Troubleshooting for Machines Purchased via Nespresso
As a registered and active member, we offer a 2-year warranty on your Nespresso machine from the date of purchase. If you have a standalone Aeroccino milk frother, we offer a 2-year warranty from the date of purchase. On our website, you will find all manuals and instructions to easily troubleshoot your machine.
Retailer: Warranty and Troubleshooting
For warranty-related inquiries, please contact the retailer where you purchased your machine, as the warranty is only valid through them.
We are happy to assist you with troubleshooting. Click here to start troubleshooting your machine.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
Rate this answer -
Nespresso Professional and how to contact them, can be found here.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
Rate this answer -
If, against all odds, you wish to return a product purchased from us, it is of course possible as long as the product is unused and in its original packaging.
You have 30 days right of return at Nespresso.
If you bought a machine from a retailer, different return rules may apply.
Products purchased in a Nespresso Boutique must be returned in a Nespresso Boutique, please return your product there, together with your receipt. Refunds are made automatically to the card used at the time of purchase, the card does not need to be physically present for the return.
If you have purchased products online, please contact our customer service and we will send you a return slip for you, for easy return.Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
Rate this answer -
1. Download the Nespresso App and ensure your machine is plugged in and turned on.
2. Place your mobile device on top of your machine. Make sure Wi-Fi and Bluetooth are all turned on.
3. Launch the Nespresso App.
4. From the App homepage, click on the Machine icon in the top right corner, and follow the steps on the screen.
5. When connecting to the Wi-Fi, make sure the signal is strong. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen. Once your Wi-Fi network is located, select it and enter your password and tap connect. If no Wi-Fi networks are located, close the Nespresso App and repeat from step 3 above. Once the connection is successful, select OK. Under Connectivity the machine should say “Connected.”
Tip: The machine automatically powers off after 2 minutes of inactivity. Make sure the machine stays on throughout the pairing process.For more information, click here
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 80 909 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holiday-closed.
Rate this answer