Top 5 FAQ
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You will find our agents in the Live Chat on the web from Monday to Friday, from 8 am to 10:30 pm and Saturday mornings.
Start chatting with us by clicking on 'Our web chat' at the top of this page or through the 'Need any help?' icon on the front page.
Write down there on the chat your request and we will reply you as soon as possible. Don't worry, if you are offline you will receive your answer by email and, if you want, you will be able to start again the conversation from the same email.
Also, If you would like to speak with us on the phone, please call us at 900 259 259 from Monday to Friday from 8 am to 10 pm and weekends from 9 am to 9 pm.
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*Due to the high volume of orders, delivery is made within a period of between 2 and 4 days.
Deliveries within 1-2 working days if you place your order from Monday to Friday before 4 pm.
You will be able to track your order all the time here: https://www.nespresso.com/es/en/seguimiento-pedido
If you have not received your order within this time, please get in touch with our customer services department by chat or by calling our freephone number on 900 259 259.
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Click here and find some assistance videos for your Nespresso machine.
Or contact an agent, who will be happy to help through our WhatsApp channel.
Furthermore, you have a Technical Support Service at your disposal from Monday to Friday from 8 am to 10 pm and weekends from 9 am to 9 pm.
- Free phone 900 259 259 (option 3).
- Technical diagnostic.
- Advises on the use and maintenance of your machine.
- Shipping of the principal spare parts of your machine.
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It is recommended that you descale your Nespresso machine every 600 coffees or, at least, every 6 months.
Additionally, we recommend you let the water flow to clean the remains of coffee once the coffee has been prepared and after the capsule has been removed.
Click here to find out more about the maintenance of your machine.
You will find your descaling kit in the category "Machine Accessories" when you place your order through the Internet.
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Please refer to our complete machine use and troubleshooting information here.
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