Top 5 FAQ
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Click here and find some assistance videos for your Nespresso machine.
Or contact an agent, who will be happy to help through our WhatsApp channel.
Please, remember that is important to have your Nespresso machine and its serial number with you before contacting us.
Also, it is necessary a purchase ticket/invoice of the machine to make the guarantee effective.
Finally, bear in mind that you cannot take your machine to be repaired to our Boutiques. They don’t have a technical support service.
Our Technical Support Service is at your disposal from Monday to Friday from 8 am to 10 pm and weekends from 9 am to 9 pm.
- Free phone 900 259 259 (option 3).
- Technical diagnostic.
- Advises on the use and maintenance of your machine.
- Shipping of the principal spare parts of your machine.
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*Due to the high volume of orders, delivery is made within a period of between 2 and 3 days.
Deliveries within 1-2 working days if you place your order from Monday to Friday before 4 pm.
You will be able to track your order all the time here: https://www.nespresso.com/es/en/seguimiento-pedido
If you have not received your order within this time, please get in touch with our customer services department by chat or by calling our freephone number on 900 259 259.
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Nespresso has over 60 exclusive Boutiques all over Spain. Click here to find your closest Boutique.
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*Delivery times may be affected by the general blackout on April 28th*
Discover the exclusive delivery services that Nespresso offers:
- Standard Delivery:
Within Spanish territory, Nespresso we will do our best to deliver your orders within 24-48 business hoursfollowing receipt of your order, provided you place your order between Monday and Friday before 4 pm. Free shipping for orders from € 49. The delivery charge for orders below € 49 is 3,90€.
*For Ceuta and Melilla zone the cost is € 25 or free for orders of € 99 or more.
- Scheduled Delivery:
Receive your order today at the time you want, from Monday to Saturday. The cost of this service is € 6,50 (VAT included) and remember you will have to place your order before 7 pm. (Free delivery for orders of € 89 or more and shipping costs are € 2,50 for orders from € 49 to € 89).
- Nespresso Pick Up Points:
Posts offices, petrol stations, bookshops, shops... There are more than 8.000 delivery points of UPS, Seur and Seur's Lockers and one of them is certainly close to your home or your workplace (due to service levels, temporarily some points are not available).
Extended working hours: Early in the morning, at noon or in the evening, on a weekday or a weekend, the choice is all yours!The cost for this service is € 3,90 (VAT included).
(No shipping charges on orders of € 39 or more).
- Boutique Pick Up:
Place your order and pick it up two hours later in the Nespresso Boutique of your choice. (Free service).
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You will find our agents in the Live Chat on the web from Monday to Friday, from 8 am to 10:30 pm and Saturday mornings.
Start chatting with us by clicking on 'Our web chat' at the top of this page or through the 'Need any help?' icon on the front page.
Write down there on the chat your request and we will reply you as soon as possible. Don't worry, if you are offline you will receive your answer by email and, if you want, you will be able to start again the conversation from the same email.
Also, If you would like to speak with us on the phone, please call us at 900 259 259 from Monday to Friday from 8 am to 10 pm and weekends from 9 am to 9 pm.
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