Top 5 FAQ
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Deliveries within 1-2 working days if you place your order from Monday to Friday before 4 pm.
You will be able to track your order all the time here: https://www.nespresso.com/es/en/seguimiento-pedido
If you have not received your order within this time, please get in touch with our customer services department by chat or by calling our freephone number on 900 259 259.
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Click here and find some assistance videos for your Nespresso machine.
Or contact an agent, who will be happy to help through our WhatsApp channel.
Furthermore, you have a Technical Support Service at your disposal from Monday to Sunday from 7 am to 11 pm.
- Free phone 900 259 259 (option 3).
- Technical diagnostic.
- Advises on the use and maintenance of your machine.
- Shipping of the principal spare parts of your machine.
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All Nespresso machines and Aeroccinos have a 3 year warranty (two years for machines bought before the 1st of January of 2022).
Click on the link below to see and compare all our machines:
Vertuo coffee machines vs. Original coffee machines | Nespresso ®
Also we offer a Technical Assistance from Monday to Sunday, from 7 am to 11 pm on free phone 900 259 259 (option 3).
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We are currently converting the dispatch of our invoices to paper-free invoice.
Check the option of PDF Invoicing in Contact Preferences, if you would like to receive your invoices in PDF via email and download them in your account here.
Once this is selected, you will receive the invoices of your future orders by e-mail. For previous purchases, please contact us by email, via webchat or by calling our freephone number on 900 259 259 so that we can arrange to send out the invoice for your order.
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It is recommended that you descale your Nespresso machine every 600 coffees or, at least, every 6 months.
Additionally, we recommend you let the water flow to clean the remains of coffee once the coffee has been prepared and after the capsule has been removed.
Click here to find out more about the maintenance of your machine.
You will find your descaling kit in the category "Machine Accessories" when you place your order through the Internet.
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