Frequently asked questions

We are currently converting the dispatch of our invoices to paper-free invoice.

Check the option of PDF Invoicing in Contact Preferences, if you would like to receive your order invoices in PDF via email and download them in your account here.

Buy a Nespresso machine and enjoy the following offer:

- € 60 direct discount if you purchase 300 coffee capsules and any Nespresso Original Line machine in the same order.

- € 40 direct discount if you purchase 150 coffee capsules and any Nespresso Original Line machine in the same order.

The conditions of this offer and your new Nespresso coffee machine here.

Discover the exclusive delivery services that Nespresso offers:

- Standard Delivery:

Delivery within 1-2 working days, if the order is placed before 4 p.m*. In case of absence, the package will be left at the nearest available pickup point. Due to the high volume of orders these days, delivery time may be longer than usual. Free shipping for orders of €49 or more; for smaller orders, the cost is €3.90 (VAT included).*For the Canary Islands, please add 1 additional business day to the indicated delivery time.

- Sustainable Delivery:

Delivery in 1-2 business days if the order is placed before 4 p.m. In case of absence, the package will be left at the nearest available pickup point. Due to the high volume of orders these days, delivery time may be longer than usual. Free shipping for orders of €49 or more; for smaller orders, the cost is €3.90 (VAT included).
Deliveries are carried out sustainably, through two operators that use environmentally friendly transportation methods, such as bicycles, electric vehicles, or on-foot delivery, which significantly contributes to reducing the carbon footprint.

• GLS ECO, ensures zero-emission deliveries.
• KOIKI, in addition to guaranteeing zero-emission deliveries, promotes local employment and fosters social inclusion.

*Service only available in certain postal codes: 28001, 28004, 28010, 28013, 28015, 28026, 28049, 28051, 28052, 28055, 28921, 28922, 28924, 28003, 28006, 28022 and 28028.

- Scheduled Delivery:

Receive your order today or schedule your delivery up to 2 business days in advance by choosing the time slot that suits you best. Deliveries available Monday to Saturday from 10 a.m. to 10 p.m. Free shipping from €99.

Orders from €49 have a delivery cost of €2.90 and orders below €49 have a cost of €6.90.

In exceptional circumstances, such as adverse weather conditions, technical issues or other unforeseen events, the selected delivery slot may be affected.

*Limited to orders of maximum 800 capsules

- Nespresso Pick Up Points:

Choose your nearest Pickup Point or Locker from an extensive network of over 13,000 UPS and Seur locations, with wide opening hours.

Delivery within 1-2 working days, if you order before 4 pm.
Free shipping for orders of €39 or more; for smaller orders, the cost is €2.90 (VAT included).
Cash on delivery is not available for these services.

- Pick Up at a Nespresso Boutique:

Pick up your order within 2 hours at the Nespresso Boutique of your choice, Monday to Saturday from 10 a.m. to 7 p.m. Free shipping for this delivery method. Please remember that to collect your Nespresso order, you must show your ID as a Nespresso & You member or an authorization from the membership holder.

Track your order here

To see the details of all your orders click here

Nespresso gives you the chance to receive your order without delivery charges on Standard Delivery:

- orders of € 49 or more

- orders with a machine

- orders with an Aeroccino

- Boutique pick-up orders

It is recommended that you descale your Nespresso machine every 600 coffees or, at least, every 6 months.

Additionally, we recommend you let the water flow to clean the remains of coffee once the coffee has been prepared and after the capsule has been removed. 

Click here to find out more about the maintenance of your machine.

You will find your descaling kit in the category "Machine Accessories" when you place your order through the Internet.

- Click on Forgotten your password? on the main screen in www.nespresso.com.

- Enter the email address you are using with your Nespresso online account.

- Click on "Continue".

- You will receive an email with a link to create a new password.

If you have received a communication which uses Nespresso’s name or logo and you are not sure if it is from us, do not click any links in these suspicious emails or sms and do not download any files.

Phishing is one of the methods most used by cyber criminals for scams and to get confidential information fraudulently. Scammers pretend to be a trustworthy person or company to trick users into revealing their personal details.

Always visit our website to know our official promotions. As you will see, we do not have any points program, nor do we offer free machines for providing your personal information. If you have any doubt, don’t hesitate to contact us.

Always clean your machine before the first use or after a long time of no use.

1. Rinse the water tank before filling it with fresh drinking water (0,5 l) and then place it in the machine.
2. Plug in the machine, remove the cup holder and place there an empty container (at least 1 liter capacity).
3. Turn on the machine by pressing the coffee button once.
4. Open the machine lever and press the maintenance button for at least 3 seconds, until the coffee button lights up in fixed blue.
5. Close the lever and press the blue coffee button once to start the first rinsing process.
6. When this procedure has been completed, the machine will return to standby mode (the coffee button lights up as a fixed blank).

Follow these steps to completely reprogram your machine with factory settings and remove all custom parameters. You will also remove your Vertuo Up machine from the Nespresso Smart.

1. Open the lever and turn on your machine by pressing the coffee button once.

2. Keep pressing the coffee and the maintenance buttons for at least 10 seconds.

3. All buttons and the connectivity LED will blink 5 times to confirm that the machine has been fully reset to factory settings.

Please refer to our complete machine use and troubleshooting information here.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.

2. Make sure the Wi-Fi signal is strong.

3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.

4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.

5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).

6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.

7. Once your Wi-Fi network is located, select it and enter your password and tap connect.

8. Once the connection is successful, select OK.

9. Under Connectivity the machine should say “Connected."

TIP: For a better connection with a dual band router, use the 2.4 GHz network, commonly identified with a 24G, 2.4 or 24 added to the end of the network name. For example, MyHomeNetwork2.4. For further assistance troubleshooting your dual band router, click here.

1. Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.2. Factory reset the machine. Go to the machine assistance page for instructions: Nespresso ES | Service assistance for your coffee machine | Nespresso™

3. Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.

4. Go to your phone Bluetooth settings and unpair the machine if present. Click here for iOS instructions or here for Android instructions.

5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.

6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.

7. Place your smart device directly on top of the machine with no obstructions.

8. Launch the Nespresso App, and attempt pairing again.

9. Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.

The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:

1. Open and close machine head.
2. Leave the lever in the unlocked position.
3. Press and release the button to turn the machine ON, and wait for a steady white light.
4. Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
5. Now you can pair the machine again.

Please, make sure the capsule is not flaw and the barcode is clean. Dry well the locker where we put the capsules.

Anyway, if the issue persists please contact us by Whatsapp or chat online.

Nespresso Vertuo is a very accurate system and designed to adjust extraction parameters to create the perfect blend.

Nespresso Vertuo uses an intelligent extraction system that recognizes each Grand Cru blend, developed to adjusts the extraction parameters (as the temperature, flow and volume of water and infusion time) to automatically create the perfect coffee.

Each coffee is created for the best interplay and harmony with the extraction parameters and the coffee blend.

No. Specific extraction parameters are established for each blend, to prepare the coffee in the most optimal way. Each coffee is developed for the best interplay wih the extraction parameters and the coffee blends.

The temperature is a designed parameter to ensure the best result in-cup and is different from one blend to another. Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the specifically defined brewing parameters produced by the Nespresso VertuoLine machine.

In general, the coffees can be consumed directly after brewing. If you wish to drink your coffee hotter, you can preheat your cup by rinsing it with hot water and we also advise to warm up your milk before mixing it with the coffee.

Certain coffees with more delicate aromatic notes are extracted with slightly lower temperature profile which helps to preserve these specific notes. Some coffees with more body and high intensity tend can be brewed at higher temperature. 

Also, you can find assistance for your machine on free phone 900 259 259 or here in our website.

Your Nespresso machine from € 1 just through a coffee subscrition for a year or two (depending on the machine you choose).

Choose your best plan and pay every month the same amount to enjoy your favourite coffees.

- Inissia and Essenza Mini Plan for €1 and €29 per month for 12 months.

- Vertuo POP Plan for €9 and €29 per month for 12 months.

- PIXIE, Vertuo POP+ and Vertuo Next Plan for €9 and €39 per month for 12 months.

- CitiZ and Vertuo Up Plan for €9 and €49 per month for 12 months.

- CitiZ Platinum Plan for €9 and €59 per month for 18 months.

- Lattissima One and CitiZ Platinum Milk Plan for €19 and €59 per month for 18 months.

- Gran Lattissima Plan for €99 and €59 per month for 24 months.

- Creatista Plus OL Plan for €199 and €59 per month for 24 months.

- Creatista Pro OL Plan for €299 and €59 per month for 24 months.

- Vertuo Lattissima Plan for €99 and €59 per month for 24 months.

- Vertuo Creatista Plan for €249 and €59 per month for 24 months. 

Your subscription and further information here.

Pay the same amount every month and enjoy of your #NespressoMoments

Choose the plan which suits you better and get a lot of benefits:

- Plan 1: € 29 per month; 6 % discount on your purchase, free delivery for standard mode in orders of € 19 or more, 20 % discount on Nespresso accessories and exclusive gifts.

- Plan 2: € 39 per month; 8 % discount on your purchase, free delivery for standard mode in orders of € 19 or more, 20 % discount on Nespresso accessories and exclusive gifts.

- Plan 3: € 49 per month; 10 % discount on your purchase, free delivery for standard mode in orders of € 19 or more, 20 % discount on Nespresso accessories and exclusive gifts.

- Plan 4: € 55 per month; 10 % discount on your purchase, free delivery for standard mode in orders of € 19 or more, 20 % discount on Nespresso accessories and exclusive gifts.

Further information here.

*Compatible with other promotions

Machine Plan: Yes, but if you terminate before you have paid all 12/18/24 monthly fees you will be required to pay the termination fee.

• Essenza Mini: 96 €
• Inissia: 96 €
• Vertuo POP: 80 €
• Vertuo POP +: 120 €
• Vertuo Next: 120 €
• PIXIE: 130 €
• CitiZ: 150 €
• Vertuo Up: 150 €
• Vertuo Plus: 150 €
• CitiZ Platinum: 180 €
• CitiZ Platinum Milk: 224 €
• Lattissima One: 230 €
• Gran Lattissima OL: 304 €
• Vertuo Lattissima: 320 €
• Creatista Plus: 424 €
• Creatista VL: 560 €
• Creatista Pro: 584 €

Coffee Plan: Yes, your plan lasts as long as you continue to make your monthly payments. You can terminate it at any time without penalty.

You can cancel your subscription on nespresso.com in your account section, calling our free phone number 900 259 259 (from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm), in our Live Chat or in any of our Boutiques.

The fee that you don't use will accrue on your account every month.

Payments will be due every month on the same date of the month as your subscription began.

However you can modify this date on nespresso.com in your account section, calling our free phone number 900 259 259 (from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm), in our Live Chat or in any of our Boutiques.

Login with you email and password to know all about your subscriptions here.

The subscription is renewed after 12 months if the user does not indicate otherwise.

You will have to inform us that you want to cancel your subscription. If we do not reveive any notification, your machine plan (without a new machine) will be automatically switch to a coffee plan and you will enjoy the following benefits:

- Direct discount when buying coffee

- Free delivery for standard mode in orders of € 19 or more

- 20 % discount in accessories

For the machine plan you will be able to change it on the first 15 days if the machine has not been used and it is still on its original packaging.

For the coffee plan you will be able to change it whenever you want and according to your needs. You can do it on nespresso.com in your account section, calling our free phone number 900 259 259 (from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm), in our Live Chat or in any of our Boutiques.

You can only have one coffee plan and one machine plan simultaneously.

Your plan does not change. But yes we do have new Coffee and Machine Subscription Plans and, if you wish, you can switch to a new plan. More benefits!

Please don't hesitate to contact us if you need more information about the new plans and which one suits you better.

Machine Plan: Yes, we offer six different options so you can choose the one which best suit you. Click here to discover them.

Coffee Plan: Yes, now you can enjoy the discounts and benefits from the coffee plan also in Vertuo Line.

Yes, you can benefit from current promotions and also maintain the benefits and advantages of your subscription plan.

To take out a Subscription by Nespresso plan, you must be a registered Member of Nespresso&You, aged 18 or over, and live, and have an address in Spain.  

Nespresso & You Members may have a maximum of two Subscriptions by Nespresso plans simultaneously (one for coffee and the other for a machine). 

All employees of DABA, Nestlé, Nespresso, as well as any other company related to the aforementioned entities, are excluded from the possibility of subscribing. 

This is a free service. There is no extra cost at all.

You will be able to create, modify or cancel your Scheduled Order with no cost.

Also, using this service, for every 100 Original Line capsules that you purchase, you will get 1 additional free sleeve of your choice (limit of 4 sleeves of Original Line from a selection).

You will be able to choose between the following coffees:

▪ Ristretto
▪ Volluto Deca
▪ Stockholm Lungo
▪ Vanilla Eclair
▪ Arpeggio
▪ Napoli
▪ Roma
▪ Vanilla Eclair
▪ MO Colombia
▪ Volluto Classic
▪ Livanto
▪ Vienna Lungo
▪ Arpeggio Deca

Schedule your Nespresso orders and receive them at home automatically.

You will be able to choose when to receive them: every two weeks, every month, every two months or every three months.

Enjoy free standard shipping if your order is € 49 or more. 

Also, for every 100 Original Line capsules that you purchase, you will get 1 additional free sleeve of your choice (limit of 4 sleeves of Original Line from a selection).

Schedule your Nespresso Easy Order aquí.

Three days before the scheduled date you will receive an email as a reminder of your next order.

If you want to change the delivery date or add or remove some coffee, you will be able to do it from "My account/Scheduled order" section.

You will be able to do any change until the day before at 11:59 pm.

You will be able to change your order, add or take out coffee, change the delivery date or cancel your Nespresso Easy in "My account/My standing orders" section.

Changes should be done until 11:59 pm of the day before the scheduled date.

We source the highest quality coffee for both Vertuo and Original coffees.  The blends are different, however, because each blend is specifically created – with discerning bean selection, expert blending, roasting and grinding – for the best interplay and harmony with the defined brewing parameters produced by the Vertuo system. As these parameters differ from those of Original, it makes sense that the blends are different as well.

Vertuo comprises 28 coffees and Original 28.  For both lines, more than 94% of our coffee is sourced through our AAA Sustainable Quality™ Program, which helps farmers to embed sustainability practices on farms and the surrounding landscapes.  Launched in 2003 in collaboration with The Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high quality coffee and improving livelihoods of farmers and their communities. ​​​​​​​

No. The Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways. They are two separate lines that will appeal to different types of coffee lovers.

Click here to compare our coffee machines.

Vertuo Next is the first Vertuo machine with Bluetooth that allows automatic updates. Redesigned to accept even a bigger capsule size, which can elaborate half litre coffees (Carafe).

Vertuo Plus is distinguished by its automatic open system and by its flexible and removable water tank of high capacity (1,8 l).

The taste profile of the coffees for the two systems are distinctive because we use different blends. However, there are some similarities which our coffee specialists can help customers discover.

We are always innovating in promotions and systems, to offer new experiences to all the Nespresso & You members, though there is nothing settled about next development.

The two systems are different and will appeal to different types of coffee lovers.

Original is designed for people seeking the classic espresso and espresso-based coffees (Americanos, cappuccinos and lattes) while Vertuo is for coffee lovers who prefer a large cup of coffee with the same high quality that Nespresso’s Original is known for. ​​​​​​​ 

There are a number of factors that go into our pricing decisions based on the fact that Original and Vertuo are two different technologies. The price of the Vertuo reflects the innovative technology and the versatility that the system offers in brewing multiple coffee styles and varieties with the same, high-quality result.

The sophisticated system includes new Centrifusion technology that works together with a new range of larger capsules that contain more coffee. Vertuo also includes an intelligent extraction system, which automatically recognises, through barcode technology, the capsule being brewed and adjusts parameters to create the perfect result. ​​​​​​​

Absolutely not. Original is one of the most successful portioned coffee systems and has single-handedly revolutionised the way in which millions of consumers drink coffee. We are still investing in Original technology, and it will continue to be sold worldwide as it remains critical to our success and to our consumers’ satisfaction.

Yes. All Vertuo capsules can be recycled in the existing system for the Nespresso capsules. We have about 2000 collection points in Spain. These points are located in Boutiques, department stores and municipal waste collection points.

Vertuo capsules are slightly larger than the Original, as they contain more coffee and therefore require a bit more aluminum.

We use recycled aluminum whenever feasible and environmentally friendly. By the end of 2021, Nespresso aims to have all the capsules on the Spanish market made using 80% recycled aluminium. Additionally, we are committed to ensuring that all aluminum used in our capsules is sustainable, whether recycled or sourced through the ASI (Aluminum Stewardship Initiative).

No. The Vertuo system produces an authentic Espresso and Gran Lungo, as well as a large cup coffee with crema, as a signature feature of our espresso.

The Americano is a coffee-based recipe, prepared by adding hot water to an espresso, which does not have crema.

The crema protects the fresh aromas of the coffee, revealing them to you.

Recycled aluminum is already present at some varieties of the Original range (Master Origin Colombia and Volluto). We plan to increase the amount of recycled aluminum in our capsules: the more capsules recycled, the more recycled aluminum will be available to make new capsules. By the end of 2021, Nespresso aims to have all the capsules on the Spanish market made using 80% recycled aluminium.

The result in the cup for an espresso that has been elaborated through Centrifusion is very similar to the high pressure espresso.

Nowadays the extraction methods of coffee are evolving and we call it espresso so the customer can understand what will be the result in the cup.

The caffeine content in every coffee depends on the proportion of Robusta in the blend (Robusta contains roughly twice as much caffeine as Arabica) and the amount of ground coffee used for a cup.

For Vertuo, the caffeine content in every espresso can vary according to the size cup and the coffee blend:

Espresso (40 ml): 70-150 mg / cup

Gran Lungo  (150 ml): 120-200 mg / cup

Mug  (230 ml): 140-200 mg / cup

Half Caffeinato  (230 ml): 70 mg / cup

Crema is an emulsion closely related to the quality of coffee, also it preserves the flavor and aromas.

The crema have different characteristics depending on the extraction system used:

• Original System – Original machines use a high-pressure 19 bar extraction system, the aromas and natural oils of the coffee are trapped in the resulting crema. As a result, the crema keeps all the coffee aromas.
• Vertuo system - crema is dense, dry and tasteless. The crema protects the aromas, so the tasting will be longer. It reduces the bitterness too. For Vertuo the aromas are in the brew, not in the crema.

The name Vertuo derives from the word “virtuoso,” which means mastering an expertise. In this case, the name aims to underpin Nespresso’s mastering of the highest quality coffee for our consumers pleasure.

Click here and discover your ideal Nespresso coffee: My perfect coffee

ORIGINAL LINE

- World Explorations: travel the world and discover unique and typical tastes brought to you from cities around the world; Tokyo, Cape Town, Stockholm, Buenos Aires... To be enjoyed in a big cup. Each capsule costs € 0,55 - € 0,58 (VAT included).

- Ispirazione Italiana: a broad range of Espresso and Ristretto coffees that will transport our clients to Italian iconic cities. Coffees inspired by the richness of Italian roasting tradition which are specially created to be enjoyed in a small cup (25 or 40 ml). Each capsule costs € 0,49 - € 0,55 (VAT included).

- The Original Collection: these blends from different origins have been expertly desig​ned to be enjoyed in a small cup (25 o 40 ml). Each Espresso capsule costs € 0,49 (VAT included) and each Decaffeinato capsule costs € 0,51 (VAT included). 

- Master Origin: these coffees have been selected by their exceptional and unique origin. All their special and singular flavours make this range different from any other. They have been designed to be enjoyed in a small cup (40 ml) or in a large cup (110 ml). Each Master Origin capsule costs € 0,60 (VAT included) and Kahawa ya Congo coffee which costs € 0,76 (VAT included).

- Barista Creations: these coffees were inspired by baristas from all the globe and they were specially created to enjoy the perfect harmony of the coffee with milk. Each capsule costs € 0,57 - € 0,59 (VAT included).

VERTUO LINE

An incredible selection like you've never seen before; Coffee Pods & Capsules | Order Nespresso Pods| Nespresso ®

Master Origin (40 - 230 ml) From € 0,77 to € 0,83 and € 0,95 for Kahawa ya Congo.

Espressos and Ristrettos (25 – 40 ml) From € 0,52 to € 0,57

Double Espressos (80 ml) From € 0,64 to € 0,66

Gran Lungo (150 ml) From € 0,69 to € 0,71

Mug (230 ml) From € 0,75 to € 0,86

Carafe (535 ml) € 1,40

Barista Creations (80 – 230 ml) From € 0,57 to € 0,81

Coffee+ (80 - 230 ml) From € 0,76 to € 0,86

*All prices VAT included.

All the Nespresso varieties are sold in 10-capsule tubes.

The intensity scale was created to compare our coffees and to understand their position in the coffee range.

Our experts assign an intensity number to each coffee depending on their bitterness, body and roasted flavor compared with the rest of coffees.

Nespresso uses a completely natural decaffeination process, which only uses water. This means we respect the true nature and richness of the coffee's aromas.

Know the origin of your Nespresso coffees.

Click here and discover all about your favourite capsule.

Because they are so popular, limited edition products launched are only available for a very short time.

Over the course of the year we bring you our famous Limited Editions, which are very exclusive Nespresso coffees from all over the planet. Find all our coffees always here Coffee Pods & Capsules | Order Nespresso Pods| Nespresso ®

Also, every Christmas we invite you to discover and be amazed by our Variations, delicious coffees based on the coffee Livanto.

The caffeine content in every espresso can vary between 55 and 65 mg. The Lungo varieties contain 20% more coffee per capsule so they have about 77 and 89 mg. of caffeine content.

This difference depends on the green coffee (Arabica or Robusta), the degree of roasting and the coffee origin.

• Espresso (40 ml) -> aprox. 55-65 mg of caffeine.
• Lungo (110 ml) -> aprox. 77-89 mg of caffeine.

There is no relation between the assigned intensity and the quantity of caffeine.

Nespresso goal is always to offer an unique and high quality espresso. Currently, we do not have plans to add tea or chocolate capsules to our permanent range of coffees.

Every year we do offer new releases and aromas through our Limited Editions and Variations.

All Nespresso coffees (Limited Editions included) are made of 100% natural coffee and do not contain any allergens, gluten, lactose or nuts.

The aromatic notes of the coffee are natural in origin and are not physically present in the coffee.

In addition, our capsules are hermetically sealed to prevent exposure to air and moisture, further protecting them from any contamination.

Find out more about our capsules here. 

The content of calories of an espresso is insignificant. There are 300 Kcal. in 100 grams of roasted and ground coffee. Nespresso capsules contain 5,5 grams of coffee on average.

Bearing in mind that the coffee ground is not consumed directly but it is dissolved in water, the quantity of calories is even less.

An espresso cup contains approximately 0,6 calories while a lungo cup contains approximately 1 calorie.

Nespresso capsules have a best-before date, which is printed on the end of each sleeve of 10 capsules. Once this date has passed, the coffee is still totally fine to drink, but we can't guarantee that the quality of its aromas will not be unchanged.

The best-before period for our coffees is 12 months.

The physical acidity of a coffee should not be confused with the acidity that can be noted in the mouth. All coffees have a low level of physical acidity, and the Nespresso coffees have a pH of between 4.9 and 5.2. There are no coffees with a specifically high or low acidity in our coffee range.

Aluminium is the material that keeps our coffees at their freshest, retaining all their aromas, as it totally protects the coffee from the effect of external agents such as air and light.

Aluminium can also be indefinitely recycled, so it has a very low environmental impact. Click here for more information.

Its maximum capacity is 240 ml for the hot milk.

The maximum capacity for the hot foam or the cold foam is 120 ml; enough to prepare two Nespresso capuccinos or a Nespresso Latte Macchiato.

Anyway, the maximum levels are well indicated on the inner wall of the Aeroccino jar.

Discover the exclusive delivery services that Nespresso offers:

- Standard Delivery:

Delivery in 1-2 business days if the order is placed before 4 p.m.* In case of absence, the package will be left at the nearest available pickup point. Due to the high volume of orders these days, delivery time may be longer than usual. Free shipping for orders of €49 or more; for smaller orders, the cost is €3.90 (VAT included).* For the Canary Islands, please add 1 additional business day to the indicated delivery time.

- Sustainable Delivery:

Delivery in 1-2 business days if the order is placed before 4 p.m. In case of absence, the package will be left at the nearest available pickup point. Due to the high volume of orders these days, delivery time may be longer than usual. Free shipping for orders of €49 or more; for smaller orders, the cost is €3.90 (VAT included).
Deliveries are carried out sustainably, through two operators that use environmentally friendly transportation methods, such as bicycles, electric vehicles, or on-foot delivery, which significantly contributes to reducing the carbon footprint.

• GLS ECO, ensures zero-emission deliveries.
• KOIKI, in addition to guaranteeing zero-emission deliveries, promotes local employment and fosters social inclusion.

*Service only available in certain postal codes: 28001, 28004, 28010, 28013, 28015, 28026, 28049, 28051, 28052, 28055, 28921, 28922, 28924, 28003, 28006, 28022 and 28028.

- Scheduled Delivery:

Receive your order today or schedule your delivery up to 2 business days in advance by choosing the time slot that suits you best. Deliveries available Monday to Saturday from 10 a.m. to 10 p.m. Free shipping from € 99.

Orders from € 49 have a delivery cost of € 2.90 and orders below € 49 have a cost of € 6.90.

*Limited to orders of maximum 800 capsules

- Nespresso Pick Up Points:

Choose your nearest Pickup Point from an extensive network of over 13,000 UPS and Seur locations, with wide opening hours.

Delivery in 1-2 business days if you order before 4 pm.Free shipping for orders of €39 or more; for smaller orders, the cost is €2.90 (VAT included).
Please note that due to the high volume of orders these days, delivery time may be longer than usual and some pickup points may be temporarily unavailable.

- Pick Up at a Nespresso Boutique:

Pick up your order within 2 hours at the Nespresso Boutique of your choice, Monday to Saturday from 10 a.m. to 7 p.m. Free shipping for this delivery method. Please remember that to collect your Nespresso order, you must show your ID as a Nespresso & You member or an authorization from the membership holder.

- Fast and easy on www.nespresso.com.

- Select your capsules, accessories and machines and click on your shopping bag. Then 'Go to checkout' and introduce your email address and your password and confirm your order. 

- Use our iPhone/iPad, Android apps

- Use our freephone number: 900 259 259

- Visit us at our Boutiques

Nespresso gives you the chance to receive your order without delivery charges for the standard delivery on:

- orders of € 49 or more

- orders with a machine

- orders with an Aeroccino

- Boutique pick-up orders

Our coffees are packaged in sleeves, each containing 10 capsules. So the minimum order is one sleeve of 10 capsules.

Login with your email address and password.

Click on your name on the top of the screen and go to 'My Orders'.

Choose the order that you want to repeat and click on the green button 'Re-order' below.

Deliveries within 1-2 working days if you place your order from Monday to Friday before 4 pm. 

You will be able to track your order all the time here: https://www.nespresso.com/es/en/seguimiento-pedido

If you have not received your order within this time, please get in touch with our customer services department by chat or by calling our freephone number on 900 259 259.

You can see and buy your Nespresso machine on our website , by calling our freephone number 900 259 259 (Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm), or in any of our Boutiques.

Once your purchase has been confirmed, you may exercise your right of withdrawal and request the cancellation of your order within 14 days of receiving your order, provided that the relevant conditions are met: Orders Withdrawal - Mosaic Site ES

Nevertheless, if your order has been duplicated, you need to cancel it, you want to modify the delivery address or you want to add/remove some products, please, contact us on the website chat, the WhatsApp 686 259 259 number or the free telephone number 900 259 259.

If any product of your order is missed or damaged, please contact us as soon as possible and no later than 14 days from delivery date.

Once verified that the company is responsible for this situation, a refund or exchange will be arranged.

You can contact us on free phone 900 259 259 (Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm) or through our online Live Chat.

The e-mail you received is a notification to remind you of the items you left in the shopping cart and help you to finish the purchase.

It is not spam and it is necessary your prior consent to send these notifications. If you have any doubt concerning the treatment of your personal data, click here to view our Privacy Policy.

Standard:The service costs € 3,90. (Free delivery for orders of € 49 or more).

Scheduled Delivery:This service costs € 6,50. (Free delivery for orders of € 89 or more).

Pick-up Points: Collect your parcels at a pick-up point near your home. This service costs € 2,90. (Free delivery for orders of € 39 or more).

Find out more about our different delivery options here. 

Track your order here; https://www.nespresso.com/es/en/seguimiento-pedido

We accept and refund returns of capsules, machines and accessories which have been purchased within the last 14 days as long as the sleeve/packaging is the original (and not damaged), is unopened and the item has not been used. It is always necessary to have the purchase receipt, ticket or invoice for any return or claim.

Download here the withdrawal form to start the process.

You will find our agents in the Live Chat on the web from Monday to Friday, from 8 am to 10 pm and Saturdays from 9 am to 6 pm.

Start chatting with us by clicking on 'Our web chat' at the top of this page or through the chat icon on the front page.

Write down there on the chat your request and we will reply you as soon as possible. Don't worry, if you are offline you will receive your answer by email and, if you want, you will be able to start again the conversation from the same email.

Also, If you would like to speak with us on the phone, please call us at 900 259 259 from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm.

- Go to www.nespresso.com. (Do not forget to select Spain as your country at the top of the page)

- Click the drop down on "Please sign in to your account" and select the "Register Now" option below.

- Then introduce your personal data and click on "No, I do not have a Nespresso membership number".

- Click on "CONTINUE".

- Enter the required information: address, telephone number, ID number and click again on "CONTINUE".

- If you already have a Nespresso machine, you will be able to register it here. Enter your machine’s details: model, serial number, date of purchase.

- If you do not yet have a Nespresso machine you will be able to skip this step.

If you already have a Nespresso & You member number, you can register yourself online here. Select 'Yes, I do have a Nespresso membership number' and write down your membership number and postal code.

Also you can chat with us here on our website or send us an email with your member number and your email address.

Also, we are at your disposal on free phone 900 259 259 from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm. 

- Click on Forgot your password? on the main screen in www.nespresso.com.

- Enter the email address you are using with your Nespresso online account.

- Click on "Continue".

- You will receive an email with a link to create a new password. 

Please find your membership number in any invoice that you have received with your Nespresso.

If you already have an online account, login to find it on your 'Personal information' by clicking on your name.

Also, you will find your membership number in our emails about promotions and information.

Each market is independent and we don't share the customer data. So unfortunately, we are not able to transfer Nespresso accounts between countries.

If you have moved to Spain, you will need to create a new Nespresso account.

Also, if you wish to use the same email address as on your previous account, you will need to contact the Nespresso team from your previous country and have them remove your email address from their database.

It is possible that your email address is already registered in our database.

Click here to reset your password.

Go to our website and click on the drop-down with your name at the top of the screen.

• In the "My personal information" section you will find the "Change your password" section.
• In the "My personal informations" section, you will find the "Change your email address" section.

Sign in to our website and click on the drop-down with your name at the top of the screen.

Then you will see the options of "My account".

In the "My address" section you can edit your pre-set delivery address.

Once you have registered on our website, click on the drop-down with your name at the top of the screen.

Here in "My account" section you will see your Membership number on the left.

Also this number is in all the invoices you receive with each order.

In this section you can manage your orders, set your shipping and payment preferences, edit your personal information and and activate online notifications.

- Log in at www.nespresso.com with your email address and password.

-Click on the drop-down with your name at the top of the homepage to see the different options of 'My account' section:

- My orders: check the ordering and delivery information, and check your previous orders.

- My addresses: edit your shipping and billing addresses and add additional addresses.

- My personal information: edit your personal details and the information on your Nespresso machine.

- Express checkout: activate the express payment option for your next orders.

- My machines: manage and edit your machines.

- Alerts & subscriptions: receive notifications to descale your machine or to place your next capsules order.

- Contact preferences: select how to receive the informations and news from Nespresso.

Contact us by chat, email or by our freephone number 900 259 259 (Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm) and tell us the error code and message you have received.

Sometimes the website save your previous selection so you can place your order easier.

If you want, you can delete the products on your basket by clicking the X on the right of each product or by changing the number of units to 0.

On the app, slide to left over the product you want to delete.

Nespresso is an experience that you will enjoy and get benefit from every day.

Discover our new membership program Nespresso & You.

- Exclusive offers and discounts.

- Be the first to taste the new coffees at our Boutiques in a very pleasant environment and with our coffee experts.

- Exclusive information about Boutique openings, launch of Limited Edition, Variations, news and much more.

- Be part of the Nespresso community through Instagram, Facebook, X and TikTok and share your experience and feelings and discover what makes us different.

Click here and discover all the benefits you would enjoy as a member of Nespresso & You.

Please do not hesitate to contact us by phone (900 259 259 free call from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm), send us an email or chat with us here.

Do you want to immerse yourself in the fascinating world of coffee?

Join our Masterclass and events in Boutique here.

Also you can enjoy the Nespresso experience in our Masterclass online.

ADVANTAGES OF THE EXPERT CATEGORY

• Free delivery: no delivery charges on orders of € 49 or more (available for standard delivery).

• Free delivery: no delivery charges on orders of € 39 or more (available for Pick Up Points Delivery).

• Machine care: if you register your machine with Nespresso, we will collect your machine and lend you a replacement while we repair yours, with a three-year guarantee. Service not available in Andorra, Ceuta and Melilla.

• Coffee experiences: come to our workshops, masterclasses and exclusive coffee-tasting sessions at our Boutiques and discover the coffee world through the eyes and passion of our experts.

• A 20% discount on accessories: enjoy a 20% discount on all our accessories and sweets. This discount applies to purchases through our channels.

• Receive an invitation to a private online sale through Nespresso Customer Services, or to a Boutique with exclusive offers at least once a year.

You can see your level in the “My membership status” at "My account" section. Please sign in to your account to access this information.

• Free delivery: no delivery charges on orders of € 49 or more (available for standard delivery).

• Free delivery: no delivery charges on orders of € 39 or more (available for Pick Up Points Delivery).

• Machine care: if you register your machine with Nespresso, we will collect your machine and lend you a replacement while we repair yours, with a three-year guarantee. Service not available in Andorra, Ceuta and Melilla.

• Coffee experiences: come to our workshops, masterclasses and exclusive coffee-tasting sessions at our Boutiques and discover the coffee world through the eyes and passion of our experts.

• A 20% discount on accessories: enjoy a 20% discount on all our accessories and sweets. This discount applies to purchases through our channels.

• Receive an invitation to a private online sale through Nespresso Customer Services, or to a Boutique with exclusive offers at least once a year.

• Get a 50 % discount every 12 months from the date you become a Member of Nespresso & You on a Nespresso CitiZ Platinium & Milk coffee machine when you purchase 300 capsules or 50 % discount on a Vertuo Lattissima CH White DL when you purchase 300 capsules of Vertuo Line.

This discount is available after making a purchase through Nespresso channels and can be combined with other offers.

ADVANTAGES OF THE CONNOISSEUR CATEGORY

• Free delivery: no delivery charges on orders of € 49 or more (available for standard delivery).

• Free delivery: no delivery charges on orders of € 39 or more (available for Pick Up Points Delivery).

• Machine care: if you register your machine with Nespresso, we will collect your machine and lend you a replacement while we repair yours, with a three-year guarantee (service available based on consumption). Service not available in Andorra, Ceuta and Melilla.

• Coffee experiences: come to our workshops, masterclasses and exclusive coffee-tasting sessions at our Boutiques and discover the coffee world through the eyes and passion of our experts.

Ask our coffee specialists on the Livechat or by free phone number 900 259 259 or visit our machine comparator.

Find all our machines here.

You will find the serial number of your Nespresso machine on the bottom of the machine. This serial number has 19 digits and starts with 1 or 2.

. Login with your email and password

. Click on your name on the top of the screen

. Select 'My Machines' on the menu 

Here you will be able to register easily your new machine by clicking on 'Add a machine'. Also, if you want, you also will be able to edit your old machines.

All Nespresso machines and Aeroccinos have a 3 year warranty (two years for machines bought before the 1st of January of 2022).

Click on the link below to see and compare all our machines:

Vertuo coffee machines vs. Original coffee machines | Nespresso ®

Also we offer a Technical Assistance from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm on free phone 900 259 259 (option 3).

- A membership number is necessary to use the connectivity functions of your machine.

- One unique member ID is linked to one machine.

- Make sure the Bluetooth is activated on your device and your machine is turned on. Also you have to be close enough to your machine.

- The Nespresso app can be linked to 8 machines maximum. Each one will have their own page on the app. 

- Only the connected machines will have these connectivity functions as the management of the capsule stock.

- Click here to watch a video about how to connect your devices.

All automatic Nespresso machines have a small and large cup button.

For Pixie, Essenza and CitiZ you can reset your cup buttons like this:

With your machine turned off, press and hold the large cup button while you turn the machine on. Release the large cup button after 3 seconds.

For the new generation Essenza and CitiZ:

With your machine turned off press and hold the large cup button for 5 seconds. The leds will fastly blink 3 times to confirm the machine has restored the factory program. Once the ligths are fixed the machine will be ready.

See how to reset your Lattissima on the FAQ below.

To reset your cup buttons of your Nespresso Lattissima machine follow the instructions below:

- Original Lattissima: With your machine turned on, press and hold the standby button until all four cup buttons start to blink.

- Lattissima Premium: With your machine turned on, remove the hot water nozzle, hold the milk and hot water buttons for 5 seconds until all buttons blink.

- Lattissima Plus: Press and hold all four cup buttons for 5 seconds with your machine turned on until all buttons blink. 

All Lattissima machines can have each of their cup buttons reprogrammed simply by holding the button down until it pours your desired amount of coffee. To program a capuccino or macchiato button, hold it until it pours your desired milk quantity. Then hold it a second time until it pours your desired coffee quantity. This cup button will reproduce the same proportions the next time it is pressed.

Click here  and find some assistance videos for your Nespresso machine.

Or contact an agent, who will be happy to help through our WhatsApp channel.

Please, remember that is important to have your Nespresso machine and its serial number with you before contacting us.

Also, it is necessary a purchase ticket/invoice of the machine to make the guarantee effective.

Finally, bear in mind that you cannot take your machine to be repaired to our Boutiques. They don’t have a technical support service.

Our Technical Support Service is at your disposal from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 7 pm.

- Free phone 900 259 259 (option 3).

- Technical diagnostic.

- Advises on the use and maintenance of your machine.

- Shipping of the principal spare parts of your machine. 

It is recommend that you descale your Nespresso machine every 600 coffees or, at least, every 6 months.

Furthermore we recommend that, once the coffee has been prepared and after the capsule has been removed, let the water flow to clean the remains of coffee. 

Click here  to find out more about the maintenance of your machine.

You will find your descaling kit in the category "Machine Accessories" when you place your order through the Internet.

Nespresso machines are designed for the coffee to reach an approximate temperature of 86 degrees Centigrade. According to our experts, this is the ideal temperature for enjoying a real Espresso.

If you prefer your coffee a bit hotter, prepare another coffee in the machine first but without using a capsule, or heat up the cup you're going to use in the microwave.

Remember we offer you a technical assistance service on the freephone number 900 259 259 (option 3).

Some Aeroccino models have replacement parts or accessories that can be purchased separately from our website: Coffee cups, Aeroccino and Sweets | Coffee accessories | Nespresso ®

You can download the instruction manual for your Nespresso machine on this link: click here.

Nespresso offers a selection of maintenance items and spare parts for certain machines, which can be purchased directly from the website under the ‘Accessories’ category. To find these products, go to the ‘Accessories’ section and use the ‘Recycling and maintenance’ filter, where you will find components for maintaining or replacing parts of the machine: Coffee cups, Aeroccino and Sweets | Coffee accessories | Nespresso ®

To help you keep your Aeroccino in good condition, Nespresso has a maintenance video that shows you how to follow each of the required steps quickly and easily. 

Click here  to watch the video.

If your machine has a leak in the capsule section, try to clean the capsule container and make sure you have inserted the capsule properly.

If the problem continues, please contact us by Live Chat on our web or by freephone number 900 259 259 (option 3).

You can pay for your Nespresso orders using a credit or debit card, PayPal, Apple Pay, Google Pay or cash on delivery (there is a € 4 surcharge for this payment option).

Express checkout is an option that lets you place your Nespresso orders even more quickly.

Activating this option means you will skip the pages where you have to select your delivery and payment methods.

You can activate and deactivate this service whenever you like by going to the "My account" section on our website. 

We are currently converting the dispatch of our invoices to paper-free invoice.

Check the option of PDF Invoicing in Contact Preferences, if you would like to receive your invoices in PDF via email and download them in your account here. Once this is selected, you will receive the invoices of your future orders by e-mail. 

Buy a Nespresso Original Line machine and enjoy the following offer:

- € 60 direct discount if you purchase 300 coffee capsules and any Nespresso OL machine in the same order.

- € 40 direct discount if you purchase 150 coffee capsules and any Nespresso OL machine in the same order.

*The conditions of this offer and your new Nespresso coffee machine here.

And if you buy a new Nespresso Vertuo Line machine you can benefit the following offers:

- € 60 direct discount if you purchase 250 coffee capsules and any Nespresso VL machine in the same order.

- € 40 direct discount if you purchase 120 coffee capsules and any Nespresso VL machine in the same order.

- € 20 direct discount if you purchase 60 coffee capsules and any Nespresso VL machine in the same order.

*Your new Vertuo machine here!

In order to find or validate your discount code, before you always have to login in our website with your email and password.

You can find your promotional codes in the “My vouchers” section of “My account.”

Remember that you will see the discount on the summary order just before the order confirmation.

Login in our website with your email and password in order to access your offers.

If you meet the promotion conditions, the gift will appear on the order summary just before the order confirmation. Remember that you have to reach the minimum number of coffee capsules as detailed in the conditions of the promotion.

However, please bear in mind that sometimes there is no stock of some gift, so maybe you could receive another reward.

Also, if you have any doubt or request about the details, descriptions or measures about the gift or if you didn't received it with your order, you can contact us through the chat of the web or calling the free phone 900 259 259.

Contact our Customer Service Department directly by calling 900 259 259 from Monday to Friday from 8 am to 10 pm and Saturdays from 9 am to 6 pm or contact our Live chat to receive detailed information about the status of your promotion.

You also can check the status of your promotion here.

Activate your contact preferences on "My Account" section in our website in order to be informed about your promotions; https://www.nespresso.com/es/en/myaccount/showMySubscriptions

Log in on our website , contact us by Live Chat or call our freephone number on 900 259 259 to find out about your personalised offers and promotions.

Also, remember to activate your contact preferences on My Account section at the same web and then you will receive information about all your promotions.

Our focus is to make it as easy as possible for our customers to return used capsules for recycling.

There are over 7,000 collection points where you can bring your used Nespresso capsules for processing. These recycling points are in Nespresso boutiques, large stores and municipal waste collection points. Find your nearest coffee capsule recycling point here.

You can now request a recycling bag with every online order you place Recycling Bag |Nespresso totally free (maximum two bags per order/day).

You can also bring your recycling capsules to our boutiques and recycling points in the container of your choice.

And, if you prefer, we also sell recycling container; Capsules Recycling Container | Nespresso ®

We are committed to the maximum reduction of our emissions, taking into consideration our entire value chain.

Our goal is to reach Net-Zero Emissions before 2050. This ambitious commitment has already been approved by the Science Based Targets Initiative (SBTi) and we are trying to accelerate it to 2035 at the earliest.

Find out more about this here.

The stages that contribute most to the carbon footprint, i.e. 68%, are the supply of green coffee and home use.

The Nespresso system optimises both phases by using the precise amount of coffee, water and energy, thus reducing its impact compared to other systems.

Click here to learn more about our environmental impact.

94% of our coffee is sustainably grown through the AAA programme we created in 2003.

This programme improves coffee growers’ lives, obtains sustainable, high-quality coffee and reduces the environmental impact of the crop to a minimum.

Learn more about our sustainability programme here.

Visit the section of our website about the Solidarity Rice Project to find information about the entire process, from recycling capsules to donating rice to the Spanish Federation of Food Banks (FESBAL)

Here’s a video with full information about the Solidarity Rice Project.

The Positive Cup 2030 is the sustainability strategy that underpins convictions, ambitions and goals to 2030.

Click here to find out more.

When you buy a new machine at a Boutique, we’ll collect the old one and take care of recycling it.

After 3 years of research and development Nespresso has created a paper-based coffee capsule that delivers the high-quality coffee for which the brand is known.

These new compostable capsules (compatible with OL machines) are already available in France and Switzerland since 2023.

The range will be further launched in several other European markets in the future.

3D Secure is a service that allows you to transact online securely with your cards. It is an additional step that you must complete after finishing your order, that informs you that you must validate the transaction with your bank before completing the purchase. This additional step in the order process is controlled by the bank that issued the card, not Nespresso.

To use this service, the first thing you need to do is register with the bank that issued your card. Registering in 3D Secure is simple: you may be asked to register your card when you use your card to make Internet purchases. You will be asked create a password and a personal message that will be used to check your identity when you place online orders.

This is privileged information stored by your bank. Unfortunately, our coffee experts will not be able to help if you have forgotten this information. However, the authentication step contains instructions regarding the information you need to enter and what to do if you forget your password. Remember that your 3D secure password is not the same as your Nespresso account password.

Your payment will not be authorised until you enter the right password, so you will not be charged for your order. You may not be able to complete your order if you enter the wrong data too many times. If this occurs, please notify your bank.

There is no charge for using the 3D Secure system. The bank covers the cost of the SMS message.

Yes. Nespresso takes appropriate measures to ensure that your data is not accessible to third parties, other than persons acting on behalf of Nespresso who have undertaken to handle your data confidentially and securely. Access to data is restricted to our employees who need to use it and have been trained to comply with strict confidentiality data processing standards.

Your card issuer will decide how many times you can postpone registering before insisting you register in the system. Nespresso has no control over this.

The right of withdrawal allows customers to change their mind after a purchase and request cancellation of their order within the legally applicable withdrawal period, provided the relevant conditions are met.

In simple terms:

"If you decide that you no longer want products purchased directly from Nespresso, you may be able to return them within the applicable withdrawal period and receive a refund, subject to the applicable terms and conditions."

You can access it by clicking here: Orders Withdrawal - Mosaic Site ES

The 14-Day right of withdrawal allows you to cancel your purchase within 14 days of receiving your order, without needing to provide a reason.

If your order meets the applicable withdrawal conditions, you can submit a withdrawal request and return the eligible products for a refund.

It is an easy to find electronic button to facilitate the execution of the right of withdrawal  To make the process easier, Nespresso now provides a dedicated online form that allows customers to submit a withdrawal request directly through the Website or App.

This is simply a new way to initiate the already existing right process.

You can access the withdrawal form through the Nespresso Website or App.

Once your request has been submitted, the existing return and refund process will continue as usual.

Please contact our Customer Relationship Centre as soon as possible.

We will review your request and advise you on the next steps.

Don't worry.

The system allows only one withdrawal request per order. If a withdrawal request has already been submitted for an order, an additional request cannot be created.

Yes.

You can submit a withdrawal request using:

• Your order number
• The email address used when placing the order

You do not need a Nespresso account to exercise your right of withdrawal.

The website automatically verifies whether an order meets the eligibility requirements for withdrawal.

The form performs several validation checks, including:

• Email address format validation
• Verification that the order number matches the email address provided
• Verification that a withdrawal request has not already been submitted for the order
• Verification that the order is within the eligibility period

If your order is shown as not eligible and you believe this is incorrect, please contact our Customer Relationship Centre for assistance.

Customers have the right to withdraw within 14 days of receiving their order for physical goods or after the date of the conclusion of the subscription contract.

To support this, the system checks eligibility using:

• The order date
• An assumed delivery window of up to 9 days
• The subsequent 14-day withdrawal period

This means the form can accept withdrawal requests within the eligibility window of order date + delivery allowance + withdrawal period.

The online form applies the standard eligibility calculation.

If your order was delivered significantly later than expected and you believe this affects your withdrawal eligibility, please contact the Customer Relationship Centre so your situation can be reviewed.

A withdrawal is your legal right to cancel your purchase within 14 days of receiving your order.

A return is the process of sending a product back to Nespresso.

Returns may occur for several reasons, including:

• Exercising the rRight of Wwithdrawal
• Receiving a damaged product
• Receiving an incorrect product
• Receiving a faulty product

In short:

Withdrawal = the customer's legal right to cancel the purchase.

Return = the process used to send products back to Nespresso.

No.

The return process remains unchanged.

The new form simply provides a new way for customers to initiate a withdrawal request.

No.

Refunds continue to follow the existing process and applicable terms and conditions.

The introduction of the withdrawal form does not change how refunds are processed.

The right of Withdrawal is designed for customers who wish to cancel an eligible purchase.

If your product is damaged, faulty, or incorrect, please contact the Customer Relationship Centre so we can support you through the appropriate service or returns process.

Follow us on social media to be informed all the time about any news from Nespresso.

Also, you will be able to share your ideas, recipes and coffee moments with the hashtag #ComunidadNespresso

TikTok

Instagram

Facebook

X

Nespresso has over 60 exclusive Boutiques all over Spain. Click here to find your closest Boutique.

Nespresso Professional specialises in covering the needs of offices, companies, cafés, restaurants and hotels.

Nevertheless, if you would like to order Nespresso Professional coffee capsules or a machine, you can contact us by free phone on 900 11 00 20 or through livechat here on our website.

We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.

Go to this link to find delicious Nespresso recipes: click here.

Please visit our website here to see the opening hours of your Boutique. Also, you can contact us by chat or through free phone 900 259 259.

Click here to be part of our Boutique team and work with our official distributor in Spain.