Our machines do not require any special maintenance to safeguard from COVID-19 beyond the cleaning and disinfection measures you apply to other workplace equipment and surfaces.

See our cleaning and disinfecting your machines user guide videos featuring the different models of machine here.

For a list of available stores and opening hours, click here.

Our priority is our employees’ and customers’ health and safety. We have adopted the following protective measures:

- Hand sanitizer

- Safety distance

We are currently converting the dispatch of our invoices to paper-free invoice.

If you would like to receive your invoices in PDF via email and download them in your account here, check the option of PDF Invoicing in Contact Preferences.

Once this is selected, you will receive the invoices of your future orders by e-mail. For previous purchases, please contact us through our Live Chat, by writing here or by calling free phone 900 11 00 20.

Contact one of our sales advisers free on 900 11 00 20 or complete this form

We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.

In order to register, please scroll to the top of the page. In the upper-right, between the Login boxes and the Shopping bag link, you will see the ‘Register’ link.

You may click on it or go directly to the registration page by clicking here.

If you have already registered, please instead log in by placing your details in the login fields and clicking the ‘OK’ button.

Click here to access the form and fill in your contact details. One of our coffee specialists will contact you to offer you the solution best suited to your business.

*Also, if your work centre has more than 15 employees, we can offer you a free tasting

• Sale of Nespresso professional coffee machine with one-year guarantee (two years for machines bought before the 1st of January of 2021).
• Operating: Free installation of the Nespresso Professional coffee machine, with full maintenance included.
• Installation of a Nespresso Professional machine on your premises for own use under a rental agreement.

To request more information, please contact us through this form  or call us free on 900 11 00 20 or through our livechat (from 8 am to 7 pm from Monday to Friday).

Consult the various Nespresso Professional delivery services here.

Standard delivery: receive your order within 2 working days if you confirm it before 5 pm.

Express delivery: receive your order within two hours (subject to geographical limitations).

Nespresso Your Time Delivery: receive your order at the desired time (subject to geographical limitations).

Nespresso Professional specialises in covering the needs of offices, companies, cafés, restaurants and hotels.

Nevertheless, if you would like to order Nespresso Professional coffee capsules, you can contact us here ,by free phone on 900 11 00 20 or through livechat here on our website.

We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.

Our representatives are happy to discuss the possibility of a coffee tasting or even a trial when they contact you.

We want you to be sure that the choice you make is the right one for your needs.

To order capsules for home, you can register in Nespresso through our website, by calling the freephone number 900 259 259 or by going along to any of our Boutiques.

Find your nearest Boutique here.

You may find your membership number on every invoice you receive from us. You may also find it on our website when logged in by clicking on the ‘My account’ link at the top of the page then clicking on ‘My Company Information.’

Please keep your membership/customer number to hand when you contact us so we may assist you as quickly as possible.

All prices exclude VAT or IGIC.

For further information about taxes or types of contract, contact us on free phone 900 11 00 20, on livechat or here.

You are welcome to change your access details at any time. You will first need to log in to your account. Please then click on the ‘My account’ link at the top of the page, then click on ‘My Company Information’ and finally ‘Edit my information.’

There you can change the company name we have set on the website, the contact name and the e-mail address used to log in.

Just enter the email that you use for your Nespresso Professional orders here.

You will receive an email to create a new password.

We do everything we can to make sure you receive your order within two working days.

Deliveries are made between 9.00h and 19.00 h and, if you are not there, the courier company will leave an attempted delivery note.

Track your order here or contact us directly though the livechat or call free phone 900 11 00 20.

It’s as easy as accessing our web page and enter your data, including your Member number, post code and email address.

Now you can place your orders online at https://www.nespresso.com/pro/es/en/ with your registration data (email address and password).

You can pay for your Nespresso Professional orders  with a credit or debit card, by cash on delivery or by bank transfer.

Standard: the cost is € 6,95 (VAT/IGIC not included) . Free delivery on orders of 300 capsules or more.

Scheduled delivery: the cost is always € 9,95 (VAT/IGIC not included). Choose the time slot when you will receive your order (service available in Barcelona and Madrid and their metropolitan areas).

Express delivery: the charges are always € 13,95 (VAT/IGIC not included). Your order in 2 hours (service available in A Coruña, Alicante, Barcelona, Bilbao, Castellón, Girona, Granada, Lleida, Madrid, Málaga, Palma, Pamplona, Sabadell, San Sebastián, Sevilla, Terrassa, Valencia, Valladolid, Vitoria and Zaragoza from Monday to Friday from 9 am to 6 pm).

3D Secure is a service that allows you to transact online securely with your cards. It is an additional step that you must complete after finishing your order, that informs you that you must validate the transaction with your bank before completing the purchase. This additional step in the order process is controlled by the bank that issued the card, not Nespresso.

This is privileged information stored by your bank. Unfortunately, our coffee experts will not be able to help if you have forgotten this information. However, the authentication step contains instructions regarding the information you need to enter and what to do if you forget your password. Remember that your 3D secure password is not the same as your Nespresso account password.

Your payment will not be authorised until you enter the right password, so you will not be charged for your order. You may not be able to complete your order if you enter the wrong data too many times. If this occurs, please notify your bank.

Click here and discover our machines for professional solutions.

To read about our prices and conditions, fill in this form or call free phone 900 11 00 20, and one of our specialists will inform you on the solutions best suited to your needs.

Click here to learn about the various after-sales services Nespresso Professional offers.

• Reply maximum within 48 working hours.
• Replacement machine during repair.
• Maintenance for your machine.

Also, we are available from Monday to Saturday, from 8 am to 7 pm on free phone 900 11 00 20 or on our livechat from Monday to Friday from 8 am to 7 pm.

Click here to go to a series of videos that explain how to descale your Nespresso Professional machine very simply.

Please, remember that we will be delighted to help you. Just call us free on 900 11 00 20 or contact us on our livechat.

The removable external spare parts for our professional machines should be hand washed rather than put through a dishwashing environment. Cleaning them in a dishwasher can potentially cause warping and breakage. Replacement of these items will always be at the member’s expense.

If you wish, as a Nespresso Professional Member, you can receive emails with our new promotions.

Discover our promotions and personal offers by registering at our web page.

You can also enquire about our promotions through our livechat, by calling the free pone number 900 11 00 20 or by sending an email here indicating your Member number.

Your Zenius machine, Nespresso Professional coffees and accessories within a subscription plan. Subscribe now and enjoy your favourite coffees.

Choose your plan here.

You may cancel your subscription at any moment. If you do this during the first year, you will have to pay the appropriate fee.

Fair trade is a very important aspect of our corporate policy.

We work hard to obtain 100% sustainable coffee, to recycle 100% of our capsules and to achieve 100% carbon neutral emissions.

Click here to know everything about our commitment to offer a sustainable coffee.

The Positive Cup is our programme and our commitment to obtaining a 100% sustainable coffee. Learn about our programme here.

If you are interested in recycling your Nespresso Professional capsules, please contact us through our Live Chat (from Monday to Friday from 8 am to 7 pm), calling us on 900 11 00 20 or filling out our contact form.