Frequently asked questions

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Add following information and send to fi.support@nespresso.com

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Email address (the one you received the information to)

Phone number

Bank

Bank account details. Always 16-digits IBAN format. Ex. FIXX XXXX XXXX XXXX XX

For the moment we are experiencing technical issues on our phone lines. We are working to solve this as soon as possible, and ask for your patience.

The unique locking mechanism on the Vertuo Next secures that the capsule stays in place. During the brewing process the capsule can spin up to 4000 rpm.

Therefore it is imperative to always make sure that the handle is fully locked before starting a brew. If this is not done the button will blink orange 2 x and the machine cannot be started. As you see on the picture you need to move the handle passed the lock icon to secure this.

If you have bought your machine in May 2021 and forward there is a slight modification on the lock mechanism.

When you turn the handle to the left to lock it should stop right on top of the lock icon and cannot be moved further.

If this does not help, we recommend you to check our machine assistance page here.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
2. Make sure the Wi-Fi signal is strong.
3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
7. Once your Wi-Fi network is located, select it and enter your password and tap connect.
8. Once the connection is successful, select OK.
9. Under Connectivity the machine should say “Connected”.

1. Login to your Nespresso.com account, click on "machines" and delete the Vertuo Next from your registered machines.
2. Factory-reset the machine (machine assistance page for instructions).
3. Make sure the machine is plugged in and turned on. The machine will switch off after 2 minutes of inactivity so make sure the machine stays on.
4. Go to your phone Bluetooth settings and unpair the machine if connected. (Click here for iOS instructions or here for Android instructions.)
5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
7. Place your smart device directly on top of the machine.
8. Launch the Nespresso App, and attempt pairing again.
9. Remember that the machine needs to be turned on throughout the pairing process and connected to Wi-Fi. If it powers off, turn it back on.

All our Vertuo coffee machines are equipped with a descaling alert. Although the alert is described as half red and half green in your machine's user manual, the green light can appear to be yellow under certain conditions.

We recommend descaling your machine every 3 months or after 300 capsules, whichever comes first. Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.

You may purchase a descaling kit online, by phone, or in any Nespresso Boutique. One kit contains enough descaling solution for two descalings.

We recommend you to connect your machine to make sure to get the latest software and other functionalities as they develop.

All Vertuo Next machines has the same mechanics and functions. What differs them, which reflected on the price - is the design and material of the machine.

Yes, all Vertuo capsules are compatible with your Vertuo Next machine! The only difference is that the caraffe pour-over style capulse only fits your Vertuo Next.

No, all our capsules are made with aluminum and are 100% recyclable as they are.

To brew a carafe coffee only takes about 3.20 minutes, just enough time to bring out your favorite cups for serving!

Please refer to our complete machine use and troubleshooting information here.

The Vertuo Plus machine is compatible with 5 different cup sizes (espresso, double espresso, gran lungo, mug and alto) as with our new generation Vertuo Next the carafe coffee will be added as a sixth cup size.

Except from the look, Vertuo Next has been designed to brew also a carafe of coffee for sharing – called Carafe Pour-Over-Style of 535 ml.

The brewing technology is also updated which means that the rotation speed of the centrifusion is approx. 4000 rpm instead of 7000 rpm - still with the same excellent in-cup result!

The brewing temperature inside a Nespressomachine is around 83-86° for Original and 78° ± 5° for Vertuo. 
This ensures optimal extraction of the coffee aromas without burning the coffee. It aslo makes sure that you are able to enjoy your coffee rgiht away. 

Nespresso coffee is meant to be enjoyed immediately after brewing, which is why it keeps a lower temperature than for example, filter coffee.

If you find the coffee not hot enough, there are a few things to think about:

• Preheat the cup with hot water. A cold coffee cup cools the coffee quickly.
• Do you use milk in the coffee? Keep in mind that cold milk cools the coffee as well, please warm the milk before - if you have an aeroccino or milk foam function on your Nespresso machine - both heat and foam the milk with a simple push of a button.
• Using spoon in your coffee can also help to cool down quickly.

If it was long time since you descaled your machine, this could also affect the brewing temperature. Descaling is easily purchased by us and you will find instructions for descaling on our website.

Sometimes the pressure in the machine decreases after a time of use, and this may an effect on the temperature. By brewing approx. 5 lungo cups with only water (no capsule) will help the machine to build the preassure again. Then the pressure is rebuilt and machine will heat the water properly.

If none of the above helps, please do not hesitate to contact us at 0800 177 601 and we will help you with further troubleshooting.

Since the exact brew temperature cannot be measured with a regular thermometer, there are equipment in our boutiques to help you, if the above instructions and tips do not help.

Most of the machine questions are easy to find on the machine's manual or by watching our videos. Machine manuals and videos can be found by clicking here.

Keep in mind that many errors can be solved by a factory reset of the machine.

If you can not find answers to your question or need help ordering new spare parts for your machine, we recommend you to contact customer service. We are available weekdays 09:00-18:00 and weekends 10:00-19:00.

Please note! We ask you to have the machine close by when you contact us so that we have the opportunity to troubleshoot directly over the phone. We use a visual support tool that enables video assistance directly through your mobile phone - a quick and effective way for us to help you get a working coffee machine again!

Everyone working at Nespresso customer service have high technical knowledge in our coffee machines in order to help our customers in the best possible way. In addition to this, we have chosen to use video assistance for technical troubleshooting to be sure that we provide the right solution for you, and as quick as possible make your Nespresso machine work again, usually during the first telephone contact.

We guide you through the whole troubleshooting and do not settle until we have found a solution. All you have to do is let us see and hear your machine and follow our instructions.

The service is completely free of charge from Nespresso and works as long as you have access to Wi-Fi or personal data plan. 

If you need a spare part to your Nespresso machine we recommend you to contact us on 0800 177 601 weekdays between 09:00-21:00 and 10:00-19:00 on weekends and we will help you.

You can find all the userguides and manuals for our Nespresso machines on our website. Please click here to go directly to the machine page and choose your machine.

We recommend the machine to be descaled regularly as instructed in your machine manual or when the machine indicates that it is time for descaling (some machine models).

The descaling process prevents lime scale in the machine, that can affect the temperature or decrease the water flow.

Nespresso has developed its own descaling that offers the best possible cleaning without damaging the machine.

The serial number consists of 19 alphanumeric characters and begins with number 0 or 1. If you are registering your machine online please note that you must type any letters in upper case.

The serial number can be located in one of the following areas:

- On the drip tray, printed on a removable sticker
- Under or on the back of the machine, printed on a removable sticker
- Printed on the original box in which the machine arrived

We offer 2 years warranty on your Nespresso machine from date of purchase*.

If you have an Aeroccino milk skimmer, we offer 2 years warranty from date of purchase*.

If you need help with your machine, all manuals and instructions are available on our website.

Contact our technicians at 0800 177 601 weekdays between 9:00-21:00 and on weekends between 10:00-19:00. 

* All warranty cases must be validated by a valid purchase receipt. The machine warranty may vary depending on your machine model. 

If you are using a Barista device, please make sure to follow the recipe book for best results.

All the recipies are tested and measured to give the best milk foam suited for each coffeedrink.

Also check that the jug and whisk has been cleaned and always use cold and fresh milk.

To be sure you will get a nice and full-bodied milk foam from your Aeroccino or integrated milk frother, there are some things to think about;

First, the milk foam is affected by the milk frother itself - that it is well cleaned and works as it should, secondly the quality of the milk foam depends on the milk you use.

Since milk is a very interesting topic itself, we have prepared a separate section for how milk works, click here to get there!

Most of the information and help with troubleshooting of your machine can be found in machine assistance page on our website.

If you have an Aeroccino that does not foam the milk anymore, there are a few things you can investigate before contacting us:

1. Make sure the whisk is spinning properly. Sometimes the magnet that holds and spins the whisk loses its power, this can be solved by a light tap on a hard surface - e.g. on a table, this will put the magnet back in place again. Also make sure that the milk gets hot and that the red light glows steadily during foaming.

2. Are you following the maximum level of milk in your Aeroccino? If you have too much milk, it may be difficult to get a good foam.

3. Is the milk fresh and cold? Completely fresh milk with high fat level, as well as milk with a long shelf life, usually gives the best foam. If the milk has been left outside, or if it has been opened a few days, this will affect the foam. If possible, try another milk and make sure you use the whisk with the thick spring (if you have an Aeroccino with two whisks).

Avoid foaming milk or other substitutes (e.g. oat drink or soy beverage) containing sugar, as this may burn and damage your Aeroccino.

Please execute the following steps:

1. Login on the website www.nespresso.com and delete all the machines available from My account > My Machines

2. Factory reset the machine from the machine or the Nespresso app

3. Unplug your machine for 10 seconds and plug it back

4. Go to your phone Bluetooth settings and unpair the machine if present. Please use the links to find out how to do it in iOS and in Android. 

5. Reboot the phone

6. Uninstall the Nespresso application from the phone and reinstall it from the App Store or Play Store

7. Start from scratch the pairing procedure

You will find most information and help with troubleshooting of your machine on the machine assistance page on our website.

If you have a Nespresso machine with a milk frother (Lattissima, Maestria or Creatista), keep in mind that lime scale may affect the function. When was the last time you descaled your machine?

NOTE: Fresh and cold milk with high fat content, as well as long-lasting milk gives the best froth! Avoid skimming milk or any other substitute (.e.g, oatmeal-, or soydrinks) containing sugar, as this may burn and damage your Aeroccino.

If you have an Aeroccino which does not foam the milk properly, there are a few things you can investigate before contacting us:

1. Check that the whisk spins as it should. Sometimes the magnet that holds and twists the whisk, loses power and needs to be re-magnetized by a light tap on a hard surface - e.g. a table.

2. Do you respect the maximum milk level in your Aeroccino? If you have too much milk, it will be difficult to get a rich and thick foam.

3. Is the milk fresh and cold? Completely fresh milk gives the best froth. If the milk is lukewarm or if it has been opened for a few days, it will affect the foam.

Lattissima

Use the clean-button on your milk frother after each program. Sometimes milk residue get stuck in the pipe, this will be solved by running the clean program a couple of times to clean the system.

On a regular basis, disassemble all parts of the milk frother and put it in a bath of warm water with some soap. It dissolves any milk residues that can clog the system. Rinse thoroughly and then re-assemble your milk frother.

Maestria and Creatista

Always clean the steam pipe with the cleaning program after skimming milk. Make sure no milk residue clogs into the small holes that blows the air out.

In order to avoid burnt milk in your milk frother, we recommend that you always rinse it with cold water after every time you used it. Wipe the inside with a soft sponge or paper, and make sure that no milk residue remains. Also make sure that the whisks are cleaned and that the inside of the jug does not have any scratches or damages.

The burn mark that sometimes appears at the bottom of the milk frother, are milk proteins that are collected on top of the heating element and burned. With careful cleaning after each use, this is prevented.

It is very important to always rinse the milk jug with cold water after and between every use. By doing this you are preventing the thermostat from overheating and milk residue from staying behind in the jug.

Dry the Aeroccino after use with a cloth or a soft sponge (do not use a brush) so that all the milk is gone before next use.

Cleaning througly after every use prevents milk residue to burn in your Aeroccino.

Your Aeroccino milk frother is temperature sensitive. Therefore, we recommend that you let it turn itself off automatically after each use. If you lift the jug too early, it will not foam or heat the milk enough.

It is also important that you rinse the jug with cold water after each use, in order to avoid milk residues that may get burned at the bottom of the milk frother. If the Aeroccino does not cool properly before starting it again, it will risk overheating (getting too hot) and the foaming time will be shortened next time – which will result in poor foam and cold milk. During overheating, the red light flashes.

To always be sure to get a nice and full-bodied milk foam from your integrated milk frother, there are some things to think about; the milk foam is affected by the milk frother itself. Always make sure that it is well cleaned and works as it should. The quality of the milk foam also depends on the milk you use, always make sure to use fresh and cold milk in your milk frother.

Since milk is a very interesting topic itself, we have prepared a separate section for how milk works, click here to get there!

Most of the information and help with troubleshooting your machine can be found in machine assistance on our website.

Below we describe how you can ensure that your milk frother works as it should, before contacting us for further support.

If you have a Nespresso machine with integrated milk frother (Lattissima, Maestria or Creatista), keep in mind that lime scale may affect the function. How long has it been since you descaled your coffee machine?

TIP: Fresh and high-fat refrigerated milk, as well as long-lasting milk, has proven to give the best foam! Avoid foaming milk or other substitutes (e.g. oat drink or soy beverages) containing sugar, as this may burn and damage your milk frother.

Lattissima

To make sure your Lattissima milk frother works as it should, we recommend that you check the following:

1. Make sure the machine is descaled. This is to ensure that the water pressure is correct.
2. Use the "clean" button on your milk frother after each programme. Sometimes milk residue get stuck and clog up the steam pipe. The clean programme cleans the system with water steam and make sure that the milk can pass.
3. On regular occasions, disassemble all parts of the milk frother and put in a bath of warm water with some washing liquid. This will solve any milk residues that might clog the system. Rinse thoroughly and then assemble your milk frother again.

If you have a Lattissima Touch, and the descaling button lights up orange even though you have just finished a descaling program, we recommend you to re-programme the water hardness setting on the machine. If the machine is incorrectly adjusted to the water hardness, the milk frother will not work optimally.

Creatista and Maestria

Prevent the milk frother from clogging up by cleaning the steam pipe regularly. Here you will find instructions on how to do this for your particular machine. We recommend that you do this at least once a week or as soon as the message about cleaning steam pipe comes up in the display (Creatista).

If you have a Creatista coffee machine, you will find the cleaning pin under the water tank. If you cannot find it, you are welcome to contact us for further assistance. Here you will find a clear instructional video on how to best clean the steam pipe.

Descale the machine regularly. A low pressure in the machine causes the steam pipe to foam less or not at all.

Always dry the steam pipe after each time you have skimmed milk and before releasing the pipe for automatic cleaning.

Your Aeroccino is designed to heat the milk to a temperature of 60-70 degrees and to spin the whisk.

When foaming, the Aeroccino thermostat will shut down when it has reached the optimal temperature. This is to prevent the milk from getting too hot or get burned. The jug does not know the amount of foam produced, therefore it is important to follow the guidelines and not fill more milk in the jug than is recommended, along with using the right whisk. It is also important to keep the jug cooled down and cleaned for best results.

Different types of milk provide different amounts and quality of milk foam. Keep in mind that the quality of the milk varies over the seasons, so the same brand or type of milk can produce different results over the year. If you want to use a milk that gives a good result at every foaming, we recommend milk with a long shelf life.

Milk is a science, therefore we have chosen to create a separate section to best describe how the milk itself can affect your milk foam.

If you do not get a good milk foam, try first and foremost with a completely new package. Milk is a fresh product and as soon as you open a milk package, the proteins in the milk begins to break down as they come in contact with both oxygen and light. The proteins in the milk plays a major role and since the amount of protein in different milk packages can vary, it can result in more or less milk foam. The more proteins, the better the foam.

The proteins usually sink down to the bottom of the milk package so we recommend shaking the milk before pouring it for foaming.

The milk should be fresh and cold for the best foam. Experiment with different types of milk to find your preferred type. The amount of foam varies based on the milk's origin and freshness. Also, keep in mind that the milk quality varies over the seasons, which can give different results during the summer and winter even for milk packages of the same kind. The quality of the milk foam is not only dependent on the freshness and the amount of proteins, but also on the different seasons' type of feeding to the cows, which also plays a major role in t why. All of this can help to explain why a milk type that you have previously experienced gave a fine and fluffy milk foam, suddenly does not deliver what you expect.

To find out if your milk frother works properly, go to the section for Aeroccino or integrated milk frother.

If you want to reset your machine to factory settings, look for your machine manual here and follow the procedure step by step. 

How to find factory settings in the machine manuals:
1. search for your machine model or choose from the picture list below.
2. When you have chosen your machine model, you can either use the instruction guide on the right where you will find factory settings in the list, or you can use the user manual found on the left.

If your machine has brewed coffee without water in the tank or has not been in use for a long period of time, air bubbles may come into the system and block the water from flowing through.

To avoid this, please follow the steps below:

• For machines with steam pipes (Maestria, Creatista) or cup heaters (Gran Maestria), alternate between pressing a cup button and activating the steam pipe until you get a water flow through both the coffee outlet and the steam pipe. We ask you to be patient as this process may take a while depending on how much air there is in the system.

• For other Original Line coffee machines - place a coffee cup under the coffee outlet and press the lungo button. Repeat until the cup is filled with water. We ask you to be patient as this process may take a while depending on how much air there is in the system.

• For Vertuo coffee machines, please follow the instructions in the user manual for a cleaning process. We ask you to be patient as this process may take a while depending on how much air there is in the system.

First make sure that milkcontainer is connected. The milkbutton will only light up when you attach the milkfunction.
Whilst attached, the sensor on the machine panel will register the fluid in the milktank, and light up the milk button.
If the button does not light up then first check the milk you are using and that you have filled the tank with enough milk. 

Make sure to use milk with a high fat content as no- or low fat milk might not be registered by the sensor.

For more information about klarna payments click HERE. 

If you have a credit on your account and cannot see it being deducted from your order, this can be due to a previous open invoice. 
Please check your previous payments/invoices, and do not hesitate to contact us if you want further help.

The invoice will be sent to you within a week from the order date. All invoices are sent by the e-mail registered on your membership account. You will find the invoice as a PDF attachment.

Due date of the invoice is 14 days.

We recommend you to add invoice-noreply@axactor.com to your secure sender list, this to assure that our invoices goes directly to your inbox.

The invoice is also available when you login to our website, if you click the pdf symbol beside the order under “My orders”.

We can also send you the invoice via mail (when ordering via Nespresso customer service). We charge 1 € of every invoice sent.

Below you will find the bank details of Nespresso. When receiving your invoice it will also show a CID number that is linked to your invoice. The CID number needs to be entered as well when paying your invoice to Nespresso.

Bank account: 80000710265573

Bank: Danske Bank

IBAN: FI2980000710265573

Swift: DABAFIHH

You can always mix your coffee varieties as you wish. Each coffee sleeve contains 10 capsules of freshly grounded gourmet coffee. Minimum order is one coffee sleeve (10 capsules).

To get your coffee delivered in the safest and most environmentally friendly way, we use packaging for even 50s of Original capsules (50/100/150, etc.) and even 30s for Vertuo capsules (30/60/90 etc).

If you want your coffee to be shipped with the least possible environmental impact, we recommend that you order your coffee according to this rule.

Get your goods delivered directly to the door. Choose yourself if you want to be home at the time of delivery.

Order before 16:00 and get your delivery next working day between 17:00 and 22:00. Shipping cost 4,95 EUR.

Follow your delivery directly through your smartphone, get SMS notifications to your mobile number and chat directly with the Budbee driver.

Note: If you choose to shorten the delivery time (via Budbee SMS notification), Budbee will charge an extra shipping cost.

Nespresso offers a variety of delivery options.

If you wish your order to be delivered to Posti pick-up points, the delivery time is 1-2 working days. Order value 50€ or more, with free delivery.

You can also pick-up your order from one of our Nespresso Boutiques only 1 hour after placing your order online. No delivery fee.

We also offer Home delivery, business - and express delivery, with some additional charges.

All shipping costs are clearly specified before confirming your order.

Of course you can!

It's possible to make an Easy Order for you to always have your favorite coffee available. You can create and modify your order online at "Easy Order", calling our customer service 0800 177 601 or visiting one of our Boutiques.

You choose the content of the order and you can always cancel your subscription – it's free and can be done at any time. The payment is made either via invoice which is emailed to you, or with a credit card used at the Easy Order registration. You will always receive a confirmation of your order and a delivery note, just like when placing a regular order.

If you need more information on how the Easy Order works, click here.

You will receive an automated email from Nespresso with Posti tracking code. You can follow your delivery through Posti webpage.

You can also follow your delivery through Nespresso's webpages. When you are logged in to your account on our website, click on "My Orders" in the menu. Here you will find a list of your orders, with the latest order at the top.

Select the order you want more information about and at the bottom of the page, you will find "Track my package" where you can follow your order via Posti's website.

Please note that this functionality is not available for Budbee orders at the moment. If you have chosen Budbee as delivery option - you will receive a SMS from them as soon as they have received your order from. From the SMS-link you will be able to follow your delivery in real-time.

If you wish to return a product purchased by us, it is possible as long as the product is unused.

You have 30 days right of return at Nespresso. If you purchased a machine from a trade partner, other rules for return may apply.

To return an unused item purchased in a Nespresso Boutique, please return with your product to the boutique, together with your receipt.

If you wish to return a product purchased via our website or by phone, contact us and we will send you a return slip for you, for easy return.

We are sorry to hear that, we'll fix it as soon as we can!

If the package has a visible damage to the outer packaging, this must be claimed with the postal office immediately upon pickup or contact Nespresso within 24 hours after you have picked up your order.

If the package has a hidden damage or if any product inside is damaged, you must contact Nespresso within 7 days of your order being removed.

Save the damaged capsules / goods and all original packaging until the claim is completed.

How to handle a claim step by step:

To make it as easy and fast as possible for you, include the following information when contacting us:

1. Take photos of the damage so we easily can see what has happened, attach them in your mail to us.

2. If the content is damaged, we need to know how much and what products are defect - to claim the right products and quickly send out a replacement order to you.

3. We will contact the supplier and continue the case. At the same time, we will ensure that you receive the goods you ordered as quickly as possible, in perfect condition.

When you choose home delivery the delivery arrives on the next 1-2 working days. If the order is made on weekend, it is shipped on the next working day and will arrive the working day after it.

You will receive automated email from Nespresso with Posti tracking code. Posti will contact you via SMS to confirm the delivery hours. You can also call Nespresso's customer service at 0800 177 601 from which you will receive a tracking code for your order.

Nespresso aims to offer top quality gourmet coffee, and therefore we do not sell any capsules containing chocolate.

On the other hand, we offer flavored coffee in our collection Barista Creations in our standard range, both for Original and Vertuo. These are blends with a mild taste of vanilla, dark chocolate, caramel and hazelnut for Vertuo.

None of our variations contain sweeteners or additives with allergens. The coffee is still 100% natural and the flavors have been developed through a complex process of natural substances from nature and plants.

Together with Rainforest Alliance, we have developed a sustainability program (AAA Sustainability Quality Program), working for biodiversity and climate-smart coffee farms. 

The cooperation means that no pesticides or fertilizers can be used in the production as far as possible in the coffee farms. Together with training in how to handle different entrances, a method has been developed to preserve biodiversity for workers, growers and the environment. When it is absolutely necessary, only Rainforest Alliance certified products included in the SAN (Sustainable Agriculture Network) are permitted.

AAA Sustainability Quality Program
The award-winning AAA program has been developed in collaboration with Nestlé and Rainforest Alliance, which guarantees that our coffee is grown, purchased and produced in a way that respects the social and economic aspects as well as the environment of the producing countries.

We want the coffee growers to have a relationship with Nespresso and therefore their situation is an important concern for us. We also want to be sure that environmental conditions enable continued production of our coffee and therefore encourage sustainable development in the countries of origin.

Read more about our sustainability work on the links above, or click here.

During the year, Nespresso offers a number of limited coffee blends, to surprise our customers and let you discover new interesting origins and profiles.

Since the limited editions often consist of very limited crops of coffee, they can only be sold for a short period, and we can not recreate the same blend again.

We are grateful for your feedback on our coffee, as we constantly wish to develop our services and offer our customers great coffee moments! 

Of course we do! We have decaffeinted blends both in our Original and Vertuo range. All with different flavors and intensity, to please most coffee drinkers, who necessarily do not want caffeine.

The only difference between our decaffeinated and regular coffees is the caffeine level. For example, our espressos contain between 50-70 mg caffeine and our lungos between 60-80 mg caffeine per capsule.
Our decaffeinated varieties contains about 2-4 mg caffeine per Original capsule, and 12 mg for a Vertuo capsule. 

Nespresso uses the water method to remove the caffeine, which retains flavor and taste. Thus there is no disadvantage of the decaffeinated coffees, on the opposite - you can enjoy a wonderful cup of espresso at any time of the day.

Nespresso offers a large selection of coffee varieties for both our systems - Original and Vertuo.

For these two types of machines, we offer a total of 50 different standard coffees (25 for Original and 25 for Vertuo), plus a number of limited editions throughout the year, as well as our popular Variations / Festives during Christmas. As a Nespresso customer, we guarantee a profile and intensity that suits you, your family and your friends.

With cup sizes from Ristretto (25 ml) to an Alto (414 ml), we dare to say that we offer all you can wish for the world of coffee - to the best possible quality.

Should you find it difficult to decide on a new favorite, read more about our coffees here or contact us by phone at 0800 177 601, on weekdays 09:00-21:00 and weekends 10:00-19:00 and we will help you!

The expiration date of our capsules is 12 months from production date, with a minimum of 2 months left when receiving your coffee. The date is laser printed on the side of the sleeve and Nespresso guarantees the freshness of the coffee until this date where the coffee is at its aromatic best.

The coffee does not suddenly lose its taste after this date, but may gradually decrease in flavour. You may also check the capsule membrane, as long as it is slightly rounded the coffee is still fresh.

To make sure that the coffee you buy is fresh and within its aromatic peak, you can only buy our coffee directly through Nespresso or through any of our Boutiques.

We chose aluminum as our packaging material not only because of its unique attributes, but also because it is 100 % recyclable. Recycled aluminum preserves 95 % of the same energy which would go into making new aluminum.

The Nespresso capsules are internally covered with a food-approved protective film that prevents the coffee from coming into contact with the aluminum. Even though the capsules do not decompose in the nature, they are 100 % recyclable. The ground coffee does not need to be separated from the capsule before throwing it to metal collection.

The amount of caffeine is different for each variety and depends on two factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee used to prepare the cup for our Vertuo Espressos, the caffeine content varies between 70-100mg per brewed espresso.

Vertuo Carafe has 230-250 mg of caffeine per capsule, however, it is recommended for sharing between 2 to 3 people, and then you will have below 200 mg per cup.

The content for our Vertuo Coffees ranges between 150-180mg of caffeine. The Half-Caffeinato contains 70mg of caffeine. Scientific studies indicate that an intake of 300 to 400 mg of caffeine per day is safe and does not cause any adverse effects on health.

In Finland, a special agreement has been made which allows you to recycle your Nespresso capsules alongside metal products. You can now use the approximately 10 000 recycling stations for metal products, placed around the whole nation, or in the appropriate metal containers provided in many building complexes. The capsules can be left as is, with the coffee still inside.

No. There is no BPA in direct contact with the coffee.

Our coffee and other products are available for fast deliveries on our homepage, our App and by phone at 0800 177 601.

You are also welcome to our Nespresso Boutiques in Helsinki and Espoo. Find your closest boutique here!

The price of the Nespresso Vertuo reflects the innovative technology and the versatility that the machine offers in brewing multiple coffee preparations / varieties with the same, high quality in cup result. The sophisticated Vertuo capsules holds a new technology, including a bar code on each capsule, which facilitates a product intelligent extraction system, allowing the machine to recognize each coffee blend.

Since Vertuo offers bigger cups of coffee, the capsules have higher amount of grinded coffee than our Original capsules.

No, Nespresso coffees do not contain any source of food allergens or gluten.

Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the specifically defined brewing parameters produced by the Vertuo machine.

As these parameters differ from those of the Original, it makes sense that the blends are different as well.

No, for the Vertuo coffee we use the same grinding technology as for the Original.

The grinding parameters are set by each variety, and we can control the flow time, influencing the body and intensity of the product. Learn more here!

Typical value of an Nespresso Original coffee:

- Energy: < 1kcal
- Proteins: 0.09g
- Carbohydrates: 0.23g (of which 0.23g fibers)
- Fat: 0.02g
- Caffeine: 60-90 mg
- Minerals: 0.17g
- Antioxidants: 0.22g.

All of our coffee blends contain only 100% freshly ground coffee. In cases where we offer flavored varieties such as Variations at Christmas time - the flavours comes from natural substances, such as flowers or vegetables.

Espresso: 5 - 6,5 g

Gran Lungo: 12-20 g

Mug och Alto : 13-20 g

Yes, Coffee Subscription offers you a selection of sleeves to pick from. You can pick from five Original and five Vertuo sleeves.

Yes, you can change your choice of free sleeve, you will always have 10 to pick from. The change will take effect in the subsequent shipments.

If you decide not to select a free sleeve while setting up your Coffee Subscription, then it will not be included in your order.

No, free sleeves do not apply to past orders.

We recommend only adding capsules from our standard range, as limited edition capsules might quickly run out of stock - which will stop the order from being shipped.

Order paid by credit card: If a specific item in your Coffee Subscription goes out of stock, as could be the case with Nespresso Limited Edition coffees, your order will be stopped. You will receive an email alerting you of the inconvenience - and the order will be deleted (and money refunded). Order paid by invoice: The rest of your order will still ship. You will be charged only for the shipped items. You will receive an email alerting you of the exact items in your forthcoming shipment.

All Members can benefit from Nespresso member-exclusive offers irrespective of whether they have signed up for Coffee Subscription. To ensure that you never miss out on your member-exclusives please update the contact preferences on your Nespresso account with your email address and agree to receive emails from Nespresso.

Before each order is shipped you will receive an email. Should you want to cancel or modify any aspect of the next shipment (coffee selection, delivery date) you can do so. No charges apply. Just log into your account at Nespresso.com, on the mobile app, or at one of our Boutiques

There is no fee for creating, modifying or cancelling your Coffee Subscription.

You will receive an email before your order ships. You can modify or cancel your order anytime until a day before the order is shipped. Log into your Nespresso account, or call Nespresso to inquire about your next shipment.

You are eligible for free shipping for orders of over 50€. Please check our web page to find out more about which delivery modes this applies to.

Add/Change Credit card on your account

First you need to add/change your credit card details under «My Account»

1. Log in to Nespresso.com/
2. My Account > «Express checkout»
3. Scroll down to «Choose your default payment method»
4. Click on «Credit card», then select «Add a new card»
5. When credit card information is added, click «Save»
6. Make sure to also update your Coffee/Machine subscription (if you have one) with the new Credit card, follow below steps.

For your Coffee Subscription:

You also need to update your credit card under Coffee Subscription

1. My Account > Coffee Subscription
2. Click on «More details»
3. Click «Manage coffee subscription»
4. Scroll down to payment method and click «Edit»
5. Scroll down and choose your preferred Credit card, click «Validate»

You pay as you go. Your credit card is charged just before each order ships.

When you set up your Coffee Subscription, you will be asked to provide a credit card that will be charged before each order is shipped. As long as your Coffee Subscription is active, you will receive an automatic email alerting you that your credit card is nearing its date of expiry.

The general minimum order quantity applies, which is 30 Vertuo capsules and 50 Original capsules

Yes, you can have multiple Coffee Subscriptions. To make it easy for you to track them you can give each of them a name. E.g., Aunt Mary’s Coffee Subscription.

There is no cost for creating, modifying and cancelling your Coffee Subscription

There is no catch! You pay €1 upfront for the machine and you sign up for a 12/24 month commitment with a monthly fee. The monthly fee becomes Nespresso credit, which is yours to spend on any Nespresso product you want. For your own coffee experience, day after day.

Add/Change Credit card for your Machine Subscription:

1. Log in to your account
2. Subscription> «My Machine Subscription»
3. Scroll down to payment method and click «Edit this payment method»
4. Click on «Bank Card»
5. Choose Credit card type and add card information, click «Save»

When you sign up for your Subscription, you also become a Nespresso member (if you are not one already!). Your credit is applied every month, upon the payment of your monthly fee, directly into your account. Whether you want to spend it every month, or prefer to save up to order more later, the choice is yours. You can check your Nespresso credit balance at any time by logging in online or visiting your nearest Nespresso Boutique.

When or how you decide to use your credit is up to you. If you don't use it entirely, the credit will accrue on your account every month, and can be spent on any Nespresso products. Your credit will expire 2 years after the end of your Subscription term, so be sure to use it regularly.

If you cancel your Nespresso Subscription, the credit will be available on your account for 2 years. Please check the the Subscription Terms and Conditions for full details.

Yes, you will own the Nespresso machine as soon as your order is dispatched. Please refer to your contract, or the Subscription Terms and Conditions for more information.

If you already have a coffee machine, you might be interested in our coffee subscription plans

Yes, it does, please refer to our machine assistance page for more information.

The cost of the machine is €1. The €20 monthly fee becomes credit that you can use to buy coffee or accessories in a flexible manner. So the full €480 is for you to use over the 12 months of your subscription. At the end of your subscription any remaining credit can be converted to Nespresso coffee capsules or accessories.

Do you have the latest update of the app? If not – update and try again. Sometimes it can also help to delete the app from your device and then reload it.

If this does not work, contact us at 0800 177 601 or by email and we will help you! Please take a print screen on the error message / error code.

The first order online always needs to be payed with a credit card (VISA or MasterCard). After the initial order you can choose the payment option to be credit card or invoice through email or regular mail. We kindly ask you to do the first payment with a credit card due to security reasons.

* Machine orders always with creditcard.

Sometimes an error message appear on the page for various reasons, and we are constantly working to minimize these, to make it easier for you as a customer.

Below are the most common error messages, for you to better understand, and many times quickly fix yourself:

Error 320
This means that your credit card details are not correctly specified. Make sure that all digits are correct, that the correct card type has been selected, and that you have entered the correct name on the cardholder, as indicated on the credit card.

Please check that the CVC-code you entered is correct. On VISA and Mastercard, it is the last three digits on the back, and on American Express there are four digits on the front of the card.

It may also be that your debit card is missing a necessary verification (e.g. Verified by Visa) for internet payments. In order to make payments over the internet with your card, we recommend that you contact your bank to enable the feature.

Error 703
If you get error code 703, this means your account is on hold. This might be due an unpaid invoice or an inactive member-account. Please contact us on 0800 177 601 (weekdays 09:00-21:00 and weekends 10:00-19:00) or email and we will help you. 

Error 711 and 764-767
This means that your credit card details are not correctly specified. Make sure that all digits are correct, that the correct card type has been selected, and that you have entered the correct name on the cardholder, as indicated on the credit card.

If you clicked "Forgot your password", but no link has been sent to you, this may be because you do not have an active internet account. Contact us at 0800 177 601 or send us an email and we will assist you.

You can click the link "Forgotten password" to the right of the log-in fields on www.nespresso.fi. Type your e-mail address to send an activation link to your e-mail, or create a password directly on the site with the help of your membership number. Click here to go directly to the page.

This candle has a burning time of 20 hours.

Make sure the light is separate from items that may start to burn. Never leave a burning candle unattended. Keep away from children and pets. Cut the wick to about 1 cm long before each use.

The porcelain container is only for light and not a cup for drink or food. The porcelain container is not intended for use with other candles. Other use is at your own risk.

Nespresso Professional and how to contact them, can be found here.
Contact Nespresso Professional here.

As we are not able to ship abroad, we recommend you to register as a new member in the country where you wish to purchase coffee.

Please note that you cannot use the same e-mail address for two accounts, therefore we ask you to use an alternative e-mail address when creating the new account.

We care about your privacy. Therefore, we only ask for the information we need to provide you with the best service and deliver our products to you. All information about how we handle your personal information can be found here.

You will find all our boutiques as well as opening hours on our website. Enter the city you are interested in and find the address and opening hours. Today we have boutiques in Helsinki and Espoo.

Welcome!

Our Gift Cards can be bought in our Nespresso Boutiques.

You decide the amount and the gift card can be used in our Boutiques, on the website, in our App or by phone.

If you want to check the value of your gift card, click here and enter the number on your gift card and the scratch code to check your balance.