Top 5 FAQ
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1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
2. Make sure the Wi-Fi signal is strong.
3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
7. Once your Wi-Fi network is located, select it and enter your password and tap connect.
8. Once the connection is successful, select OK.
9. Under Connectivity the machine should say “Connected”.Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 0800 177 601 Mon-Fri 9:00-21:00 and weekends/holidays between 10:00-19:00.
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Please execute the following steps:
1. Login on the website www.nespresso.com and delete all the machines available from My account > My Machines
2. Factory reset the machine from the machine or the Nespresso app
3. Unplug your machine for 10 seconds and plug it back
4. Go to your phone Bluetooth settings and unpair the machine if present. Please use the links to find out how to do it in iOS and in Android.
5. Reboot the phone
6. Uninstall the Nespresso application from the phone and reinstall it from the App Store or Play Store
7. Start from scratch the pairing procedure
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 0800 177 601 Mon-Fri 9:00-21:00 and weekends/holidays between 10:00-19:00.
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Except from the look, Vertuo Next has been designed to brew also a carafe of coffee for sharing – called Carafe Pour-Over-Style of 535 ml.
The brewing technology is also updated which means that the rotation speed of the centrifusion is approx. 4000 rpm instead of 7000 rpm - still with the same excellent in-cup result!
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 0800 177 601 Mon-Fri 9:00-21:00 and weekends/holidays between 10:00-19:00.
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We recommend you to connect your machine to make sure to get the latest software and other functionalities as they develop.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 0800 177 601 Mon-Fri 9:00-21:00 and weekends/holidays between 10:00-19:00.
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1. Login to your Nespresso.com account, click on "machines" and delete the Vertuo Next from your registered machines.
2. Factory-reset the machine (machine assistance page for instructions).
3. Make sure the machine is plugged in and turned on. The machine will switch off after 2 minutes of inactivity so make sure the machine stays on.
4. Go to your phone Bluetooth settings and unpair the machine if connected. (Click here for iOS instructions or here for Android instructions.)
5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
7. Place your smart device directly on top of the machine.
8. Launch the Nespresso App, and attempt pairing again.
9. Remember that the machine needs to be turned on throughout the pairing process and connected to Wi-Fi. If it powers off, turn it back on.Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 0800 177 601 Mon-Fri 9:00-21:00 and weekends/holidays between 10:00-19:00.