Frequently asked questions

• Home Compostable Collection

  After 3 years of development, Nespresso is pleased to present you its Home Compostable capsules ! 

                                                      

  Home compostable paper-based capsules that preserve all the flavors of premium quality coffees enhanced by Nespresso's expertise. 

  You can now enjoy 5 other sustainable coffees for your Nespresso tasting moments, as part of our constant commitment to quality and taste without compromise, including an organic variety and a decaffeinated one. To discover the steps to follow for a perfect use of our Compostable Collection capsules, click here 

  These coffees are available in all our boutiques, on our website, on the Nespresso mobile App, and by phone at the toll-free number, 0800 55 52 53 (Monday to Saturday, from 8am to 8pm).

                                                            *** Our tips ***

  Once your coffee is ready, wait a few seconds and then gently lift the lever of your machine to eject the capsule. If the capsule gets stuck, please click here for assistance. We recommend that you store your capsules in their original packaging, making sure to close it tightly after each use, using our wooden pouch clip for example. The quality of the coffee meets our high standards for up to four weeks after the pouch has been opened, so long as it's resealed after each use. And for proper storage, keep your pouches in a dry place at room temperature.

  Enjoy your tasting experience!

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• Limited Edition Master Origins Zambia in collaboration with Michelin-starred Chef Mory Sacko

  Nespresso and Michelin-starred Chef Mory Sacko combine their expertise and invite you to discover a new origin offered for the first time on our coffee menu: Zambia. Let yourself be surprised by Master Origins Zambia, a 100% premium Arabica coffee enhanced by a specific post-harvest fermentation technique. Our Master Origins Collection consists of single-origin coffees, where the aromatic profiles are highlighted by the expertise of local coffee farmers.

  This exclusive creation is available in limited edition in both Original and Vertuo ranges: a floral and indulgent profile with aromatic notes of exotic fruits and cereals for the Original range, and a smooth, woody, and spicy profile with aromatic notes of ripe fruits and cereals for the Vertuo range.

         

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• ** NEW ** Nicolas x Nespresso

  You can now find your favorite coffees in select stores of the French retailer Nicolas. This partnership brings together two committed brands with similar universes and organoleptic qualities. The wine and coffee domains indeed share many similarities. Six iconic references from our Original range are available: Arpeggio, Arpeggio Decaffeinato, Volluto, Ristretto, Stockholm Lungo, and Nespresso for Café Joyeux.

  The participating stores can be identified by window screens and a sticker on the door. Here is the list:

  - 29 addresses in Paris: 6th, 7th, 10th, 15th, and 18th arrondissements

  - 5 addresses in Lyon: Bellecour, Croix-Rousse, Terreaux, Cours Vitton, and Les Halles Paul Bocuse

  - 4 addresses in Normandy: Deauville, Trouville, Honfleur, and Caen

  - The store in Les Sables-d'Olonne

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• ** NEW ** Limited Edition Assortment

  Every two months, a new assortment joins our Coffee Menu, consisting of 5 sleeves for the Original range and 3 sleeves for the Vertuo range.

  The Selection of the Moment, available on our menu until September 2nd, features coffees from our permanent range and varieties with exotic notes that are perfect for creating refreshing iced recipes this summer. Find our recipe ideas by clicking here and all the necessary accessories for their preparation by clicking here.

  As part of our loyalty program, our Ambassador customers enjoy a 15% discount on these assortments.

           

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• Nespresso x Café Joyeux

  We are proud to announce that our Nespresso creation for Café Joyeux is now also available for your Vertuo machine! Enjoyed in a mug format, this coffee reveals biscuit and cereal notes, along with vegetal undertones, highlighted by fruity aromas and a slight bitterness. This creation is a blend of Arabica beans grown in El Salvador, a producer country that joined our AAA program in 2022.

  Nespresso for Café Joyeux in the Original version offers a blend of Arabica beans from Uganda and Yunnan, the historical coffee province in China. This variety reveals sweet notes of toasted cereals with a hint of nuts.

           

   

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• Offer on our iconic coffees

  Our iconic coffees Volluto, Arpeggio, and Ristretto are available at a special price until June 30th. The sets, which contain 200 capsules, allow you to enjoy a preferential rate of €0.39 per capsule. You can order them by clicking here.

  Did you know that we also offer sets of cups in the colors of our capsules? Discover our Pixie Collection by clicking here.

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• Offer on our Vertuo Next and Inissia machines

  Starting from June 26th and until stocks are exhausted, you can take advantage of an immediate discount when purchasing a Vertuo Next or an Inissia machine (red and white only). The Vertuo Next model is sold for €79 (excluding €0.24 eco-participation) instead of €149 and the Inissia model is sold for €79 (excluding €0.24 eco-participation) instead of €99. This offer can be combined with the 15% discount that our Ambassador customers receive on machines as part of our loyalty program.

  If you're unsure about which range to choose between Original or Vertuo, click here to find out which technology is best for you.

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• ** NEW * Nespresso Coffee Subscription

  Discover our new automatic delivery service so that you never run out of your favorite Nespresso coffees. The Coffee Subscription allows you to receive your Original and/or Vertuo* capsules every month, every 2 months, or every 3 months, while enjoying a 10% discount and free home delivery (Colissimo La Poste). It is a flexible subscription with no commitment that can be modified, paused or cancelled at any time without any fees. Schedule your next delivery now on the Nespresso mobile app, at 0800 55 52 53 (toll-free number) or by clicking here!

  *Excluding Limited Editions, Selections of the Moment and 200-capsule assortments

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Accessoires

• Home Compostable Kit

  Adopt your new daily coffee ritual with our Compostable Kit. This eco-friendly kit has been designed to make it easier for you to discover home composting. It allows you to recycle your organic waste into compost, thus giving a second life to your Nespresso capsules made from paper (each capsule contains 82% paper). It contains;
  A bag of Ispirazione Aosta : balanced and gentle espresso blend of South American Arabicas with nutty and sweet cereal notes
  A pouch clip made from sustainably-sourced beech wood. It's the perfect accessory to preserve the aroma and freshness of your favourite paper-based capsules
  A compost bin to collect your paper-based capsules and organic waste
  Welcome to the composting club!

                                                                                   

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• ** NEW ** Café Joyeux Assortment

  What if you took the time to enjoy a cup of joy?!

  For the past 25 years, Nespresso France has been working with its partners to promote the employment of people with disabilities, particularly in the preparation of orders and the repair of machines. As a beautiful illustration of this commitment, Nespresso has created a coffee for Café Joyeux! For every Café Joyeux capsule purchased from the Original, Vertuo or Professional range, a portion of the sales is donated to Café Joyeux.

  You can join us in supporting the employment of Café Joyeux team members in their coffee restaurants by treating yourself to the assortment, which includes a sleeve of 10 Nespresso Café Joyeux capsules from the Original range and two Pixie cups in Café Joyeux colors.

                                                     

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• Limited Edition Nespresso Summer Collection

  Discover the vibrant accessories from the Nespresso Summer Collection! Among them, the limited edition Nespresso x Pantone mug and two new colors of travel mugs. Craving freshness and indulgence? Enjoy your favorite coffees in the form of frozen desserts with our affogato bowls. 

  Due to its popularity, the Nespresso x Pantone mug is no longer available.

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• New accessories

  New accessories have been added to our catalog, specifically designed for storing and presenting your favorite coffees. Discover the Original and Vertuo versions.

  For the Compostable Collection, an elegant pouch clip made from sustainably-sourced beech wood will ensure the proper sealing of your capsule sleeves and the preservation of their aromas. A practical and understated compost bin, made from 100% recycled polypropylene, will allow you to collect Nespresso capsules made of paper and organic waste.

  And let's not forget the Nespresso writing notebook, made from 100% recycled paper with a cover made from coffee grounds. It will be perfect for jotting down your tasting memories and keeping a list of your favorite caffeinated delights!

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• ** NEW ** Lattissima Vertuo Line

  Discover our brand new Lattissima model created for the tasting of your favorite Vertuo coffees! Black coffee or gourmet milk recipe, you will only have to choose! Ready in just a few seconds, cappuccinos and latte macchiatos will have no secrets for you. Vertuo Lattissima is the technology of Centrifusion serving more than 30 premium coffees with different intensities and aromatic profiles, offered in 5 cup lengths (Ristretto, Espresso, Double Espresso, Gran Lungo and Mug).

  The 15% discount, which our Ambassadors customers receive as part of the Nespresso loyalty program, applies when purchasing this model.

   

                                                       

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• Limited Edition Nespresso x Pantone machines

  Add a pop of color to your interior with our Essenza Mini and Vertuo Pop Limited Edition Pantone machines! In an energizing and vibrant orange shade, these two models celebrate the glamour of the 70s, enhanced by Pantone, the global color authority.

  Compact, minimalist, and equipped with a 19-bar pressure system, the Essenza Mini Pantone is perfect for enjoying espresso and lungo coffees from our Original range.

  The Vertuo Pop Pantone, on the other hand, offers 5 cup sizes, from Ristretto to Mug. Its optical recognition system reads the barcode on each capsule and automatically adjusts the amount of coffee according to the selected variety. The Vertuo Pop is made from 35% recycled plastic.

  Due to its popularity, the Essenza Mini is no longer available.   

                                                             

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• Discover Relove by Nespresso and our refurbished Vertuo machines

  For the past 20 years, Nespresso has been committed to the circular economy of its machines. We repair, refurbish, and recycle our machines with our two partners. One of them, ANRH, is located near Paris and employs people with disabilities. Just like our new machines, our refurbished machines benefit from Nespresso's expertise, quality, and the same services and warranties. They are part of the machines offered within the Nespresso subscription.

  Order your refurbished Vertuo Next now by clicking here!

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• ** New Vertuo Models **

  Our Vertuo range is expanding. Introducing Vertuo Pop+: a compact machine that has it all! Adorned with elegant metallic finishes, it is made from 35% recycled plastic and features a large water tank. Vertuo Pop+ is part of the machines offered within the Nespresso subscription.

  Our Vertuo coffee lineup consists of over thirty varieties and offers five cup sizes (from Ristretto to Mug).

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• Essenza Mini

  The Essenza Mini is the most compact machine in our Original range. This model features a minimalist design and is easy to use. It is available in three colors and two different designs. It is perfect for enjoying your favorite espresso and lungo coffees!

  The Essenza Mini is also available as part of the Nespresso subscription.

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