Top 5 FAQ
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The heading « My account » on our site, allows you to access to your personal information.
My personal information:
My password : Modify your password. You just have to keyboard the password of your choice, with 6 to 15 characters (numbers and/or letters).
My e-mail address : Change your e-mail address, essential to connect on our site.
My addresses : Modify, create or cancel your delivery and invoicing addresses.
For further information, we invite you to contact us by phone at 0800 55 52 53 (free of charge from any fixed phone).
Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Please click on "Register to Nespresso France" and write down you personal information.
Are you already a member of the Nespresso Club?
If that is the case please insert your Club member number and your postcode in the last two dedicated spaces and click on "Continue". You shall then be able to place your order.
If not, you shall simply have to select "No, I do not yet have a Nespresso Club membership number" and click on "Continue".
Indicate us your delivery and invoicing adresses for your account, and choose if you wish to be kept informed of our actuality and special offers. Click on "Continue".
Please register your (new) Nespresso machine by selecting the model you possess and writing down its serial number, purchase date and location. If you wish to register it later, click on "Skip Machine Registration".
Your account is then created and you shall be able from now on to place an order by clicking on "Quick Order".
If you do not manage to edit your account, or to receive the link, please call us anytime (24/7) on our free phone number 0 800 55 52 53 or by email.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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On our website, only the payment by credit card is authorized. Please note that e-cards and non-European cards are not allowed. If you are registered as a professional entity, please call us at the free number 0800 55 52 53.
Our website uses highly reliable SSL encryption technology to maximise security. You can pay by credit card with great confidence: your credit card data will be deleted, automatically and systematically, immediately after your payment has been validated.
Ordering by phone :
It is possible to pay by cheque before receiving the parcel. For that, please contact us at the free number 0800 55 52 53. Your cheque must be sent to:
Nespresso France
Service Comptabilité
Autorisation nr 11063 92889 Nanterre Cedex 9Purchases by phone can also be paid by bank transfer: you will need to specify your Customer number and/or your invoice number to:
REGISTERED ADDRESS: BNP PARIBAS LE PARVIS LA DÉFENSE
BANK AGENCY ACCOUNT NUMBER RIB
30004 01328 00010640032 04Finally, you can pay by direct debit after filling out a bank authorisation. to set up the direct debit, please contact us at the free number 0800 55 52 53.
Did this answer your question? If not, ask us your question, we will be pleased to help you.