Top 5 FAQ
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To contact us click here and select the communication channel that suits you.
In addition, our Ambassador customers have exclusive access to the WhatsApp channel.
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For cup length programming of your Original Nespresso machine (Pixie, Cube, CitiZ, Lattissima, Concept, Essenza Mini or Inissia):
- Place the cup under the coffee outlet
- Press and hold the "Espresso" or "Lungo" button.
- Release the button once the desired amount is reached: the amount is programmed.
To program your Vertuo Plus or Vertuo Next and Vertuo Pop machine:
- Place the cup under the coffee outlet, insert a capsule, and close the lever.
- Press and hold the "Cup" button.
- Release the button once the desired amount is reached: the amount is programmed.
For a consistently perfect coffee and to ensure the proper functioning of your machine, it is essential to descale it regularly (every 600 capsules or every 6 months). The frequency of descaling should be adapted according to the hardness of the water used and your daily consumption. Our maintenance kit is specially designed for your Nespresso machine, regardless of its range, Original or Vertuo. It contains 2 sachets of descaling solution, which you can order here for €9.90. To assist you in performing the descaling, you can find all the support videos or download the user manual here.
In addition, and for Vertuo technology, we recommend performing a cleaning once a week:
For the Vertuo Plus model, find the procedure by clicking here.
For the Vertuo Next model, find the procedure by clicking here.
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To thank all our Nespresso Club Members, we offer a loyalty program that is automatically activated with your first order of coffee capsules from the Original or Vertuo range.
Depending on your capsule consumption, you can progress from one status to another and benefit from exclusive advantages:
- Connoisseur: You become a Connoisseur with your first order of capsules.
- Expert: Between 500 and 1000 capsules purchased over a one-year period, with your Nespresso anniversary date as the reference date.
- Ambassador: From 1000 capsules purchased over a one-year period, with your Nespresso anniversary date as the reference date. You accumulate the benefits of both Expert and Connoisseur statuses and receive a 15% discount on the purchase of a new machine from the Original or Vertuo range (offer valid once a year, with the reference date being the date on which the discount was previously applied).
You can find your Nespresso Club Member status and your Nespresso anniversary date in the "My Member Status" section of your customer account. You can view all the detailed benefits by status by clicking here.
Did you know? You can download your Nespresso loyalty card on your mobile with Captain Wallet.
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The Essenza Mini is the most compact machine in our Original range. This model features a minimalist design and is easy to use. It is available in three colors and two different designs. It is perfect for enjoying your favorite espresso and lungo coffees!
The Essenza Mini is also available as part of the Nespresso subscription.
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Our Vertuo range is enriched with the Coffee+ Collection! Reflecting our innovative spirit, a key element of Nespresso's DNA, three new varieties are joining the permanent Vertuo lineup: Active, Ginseng Delight, and Stormio Go. All three will add a little something extra to your tastings, such as vitamin B6, ginseng, or an added boost of caffeine. This will reinvent your coffee ritual, and as always, without any compromise on the unforgettable taste and premium quality that characterize our creations.
Active is THE ideal coffee to start the day off right. Thanks to a mastered technology of incorporating vitamin B6, each cup of this double espresso with vanilla and almond aromas becomes an ally in combating daily fatigue. The Arabicas from Africa, Asia, and Latin America that compose it give it delicate sweet notes of biscuit. Active has been specially designed to be served iced. Discover our iced recipe suggestions by clicking here.
Ginseng Delight is a double espresso flavored with caramel and enhanced with ginseng extract, a plant used for millennia in Chinese medicine and often associated with stimulating effects on cognitive functions and the immune system. It is composed of Latin American Arabicas and a touch of Ugandan Robusta, revealed through a split roasting process that releases the unique aromas of each variety of beans. Partially decaffeinated, it can be enjoyed at any time of the day. To accentuate its round and enveloping profile, we recommend accompanying it with a splash of milk or one of our coffee creams (insert link).
Stormio Go, on the other hand, is a bold, captivating, and wild coffee to which we have added naturally occurring caffeine from the coffee beans. This blend, composed of Arabica beans from Nicaragua and Guatemala, slowly roasted, offers woody, spicy, and cereal notes. Enjoy the incomparable taste of Nespresso coffees with an extra dose of caffeine!
Add an original touch to your tastings with our Barista glasses or Vertuo mugs and imagine delicious creations with the Aeroccino, the ideal accessory for preparing your milk-based recipes. Many recipe ideas are available here.
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