Top 5 FAQ
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To contact us click here and select the communication channel that suits you.
In addition, our Ambassador customers have exclusive access to the WhatsApp channel.
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To create your customer account or your personal space on the site if you are already a client, click here and fill in the fields proposed. You will receive a confirmation e-mail and can then place your first order.
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Your machine must be registered in your Nespresso customer account before it can be taken over by our service. All Nespresso System machines (Nespresso brand or partner manufacturers) are supported.
The warranty periods for the machines of the Original and Vertuo ranges are as follows:
Magimix: 2 years (3 years for spare parts)
Nespresso, Krups, DeLonghi and KitchenAid: 2 yearsThe warranty does not apply to any problem related to a failure of use and/or maintenance.
Since July 1, 2025, as part of our new after-sales service offer, we are providing one of these two options to our customers whose machine is faulty, whether it is under warranty or not:
- Repair by our workshops. As a quality assurance, a 6-month warranty is applied to the repairs made.
- Exchange for an identical refurbished model guaranteed for 2 years (subject to availability).
The prices for our after-sales service offer are available by clicking here.
An exclusive offer is reserved for our Ambassador customers. To learn more, please refer to the section "Coverage for Your Faulty Machine ** Ambassador Customers Exclusive **."
If your machine is not repairable, it will enter the appropriate recycling circuit. In the case of using capsules other than Nespresso brand, your machine is covered by Nespresso after-sales service. However, we would like to remind you that we are unable to comment on the compatibility of capsules other than Nespresso brand. We encourage you to consult your capsule supplier.
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To thank all our Nespresso Club Members, we offer a loyalty program that is automatically activated with your first order of coffee capsules from the Original or Vertuo range.
Depending on your capsule consumption, you can progress from one status to another and benefit from exclusive advantages:
- Connoisseur: You become a Connoisseur with your first order of capsules.
- Expert: Between 500 and 1000 capsules purchased over a one-year period, with your Nespresso anniversary date as the reference date.
- Ambassador: From 1000 capsules purchased over a one-year period, with your Nespresso anniversary date as the reference date. You accumulate the benefits of both Expert and Connoisseur statuses and receive a 15% discount on the purchase of a new machine from the Original or Vertuo range (offer valid once a year, with the reference date being the date on which the discount was previously applied).
You can find your Nespresso Club Member status and your Nespresso anniversary date in the "My Member Status" section of your customer account. You can view all the detailed benefits by status by clicking here.
Did you know? You can download your Nespresso loyalty card on your mobile with Captain Wallet.
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When you sign up for a new subscription, your first credit is available in your customer account within 3 business days.
The withdrawal of your monthly payments is made every month, on the same date as you subscribed to the Subscription. On this date, your bank account is debited by the amount of €19, €29 or €39 depending on the chosen package. You will receive an email to inform you of the availability of your credit on your customer account.
Your credit appears directly in the cart and on the home page after the identification step to access your customer area. Its amount will automatically be deducted from the amount of your purchases made on our website, in store or by phone. All products sold by Nespresso are eligible for payment through Credit Club.
If the amount of your order exceeds that of the available credit, you will be asked to pay the difference by credit card.
The credits are valid and usable for two (2) years following their deposit in your client account.
Note that we do not make any reimbursement of the monthly payments, even after termination, in accordance with the contract.
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