Top 5 FAQ
-
You can cancel your Coffee Subscription independently from your personal account. Once logged in, click on “My Account” and then “My Coffee Subscriptions”. Next, follow the steps “Manage my subscription” and “Cancel my subscription”.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
For cup length programming of your Original Nespresso machine (Pixie, Cube, CitiZ, Lattissima, Concept, Essenza Mini or Inissia):
- Place the cup under the coffee outlet
- Press and hold the "Espresso" or "Lungo" button.
- Release the button once the desired amount is reached: the amount is programmed.
To program your Vertuo Plus or Vertuo Next and Vertuo Pop machine:
- Place the cup under the coffee outlet, insert a capsule, and close the lever.
- Press and hold the "Cup" button.
- Release the button once the desired amount is reached: the amount is programmed.
For a consistently perfect coffee and to ensure the proper functioning of your machine, it is essential to descale it regularly (every 600 capsules or every 6 months). The frequency of descaling should be adapted according to the hardness of the water used and your daily consumption. Our maintenance kit is specially designed for your Nespresso machine, regardless of its range, Original or Vertuo. It contains 2 sachets of descaling solution, which you can order here for €9.90. To assist you in performing the descaling, you can find all the support videos or download the user manual here.
In addition, and for Vertuo technology, we recommend performing a cleaning once a week:
For the Vertuo Plus model, find the procedure by clicking here.
For the Vertuo Next model, find the procedure by clicking here.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
Return conditions:Within 14 days of delivery.For health and safety reasons, only unused products, properly protected, in their original packaging, in perfect condition, suitable for resale, accompanied by any accessories, instructions for use and documentation as well as the corresponding invoice.How to make an online return?Log in to your account, then go to "My Account" and then "My Orders"Click on the order you wish to return to usBelow the shipping information, click on "Track Your Order"In the new tab, click on the "Return Package" tab and fill out the formYou will then be able to generate the shipping label (already prepaid). Please print it and attach it to your shipping box. You can follow the information provided on the downloaded document.For in-store purchases:Please make the return or exchange by going to any store, with the receipt for your purchase.For purchases from a partner:Please contact the store concerned to find out the terms of withdrawal.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
We chose aluminum because it is one of the best known materials to date, able to preserve all the aromas of your coffee for a long time. It protects the product from air, light and moisture and ensures a constant quality.
Ten years ago, Nespresso started recycling aluminium capsules and today more than 90% of our customers have a collection solution close to home.
We act to ensure that all our capsules Original and Vertuo are made of 80% recycled aluminum.
Coffee grounds are composted and aluminium is remelted to make new objects, such as bicycle frames and cans.
Aluminium is the third most common natural element on earth after silica and oxygen. It is found in soils and therefore, it is present in many agricultural products.
It is also found naturally in products such as water (less than 0.1 mg/l), dairy products (0.001-0.007 mg/l), peanuts (0.124-0.322 mg/100 g) and tea (1 mg/cup).
The daily dose of aluminum from a normal diet is 6 mg/day for a child and 9-12 mg/day for an adult. When ingested, it is naturally excreted by the kidneys.
The coffee is not in direct contact with the aluminium of the capsule because it is protected by a thin film of food lacquer inside it. This film acts as a barrier and separates the coffee grounds from the aluminium.Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.
In France, upon launch of the recycling project, Nespresso Boutiques were the initial capsule collection sites for consumers. Nowadays, the number of collection point has reached close to 5,000 across the country, in drop-off locations or in waste-recycling centres.We are also looking into other systems to collect used capsules. For instance, in the Var (83), Alpes Maritimes (06) and Lot (46), we have set up a capsule collection system based on selective waste management. Nespresso Club members residing in either department can dispose of their used capsules and other metal packaging (aluminium and steel, in small sizes only) in a yellow selective rubbish bin. The capsules are sent to a selective waste management centre for recycling: Pizzorno in Le Muy, Var; Sivades (managed by Valco) in Cannes La Bocca, Alpes Maritimes; or Catus in Villefranche-sur-Mer, Lot.
We are counting on Club members’ support and commitment to ensure that this important recycling project is successful and can expand to all mainland France.
For any further information on recycling and sustainability at Nespresso, please log on to our new Ecolaboration website: www.ecolaboration.comDid this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer
