Frequently asked questions

Next Day Delivery:

UK Mainland only – delivery the following day (Monday to Saturday) for orders placed by 8pm the previous working day. For first time customers, delivery may take 1-2 days. 

Priced at £4.95 / €5.95, or free when ordering 100 or more capsules, or a coffee machine. If your chosen delivery address is eligible for Next Day Delivery, it will appear in the delivery options at checkout. Signed for service unless opt out box is ticked.

Standard Delivery:

Republic of Ireland & Northern Ireland - delivery within 2-4 days (Monday to Friday) for orders placed by 11am the previous working day

Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight and Channel Islands – delivery within 2-5 days (Monday to Saturday) for orders placed by 8pm the previous working day

Priced at £4.95 / €5.95, or free when ordering 100 or more capsules, or a coffee machine. Signed for service unless opt out box is ticked. 

Express Delivery: *currently not available

Guaranteed next day delivery before 12pm Monday to Friday, for orders placed by 6pm the previous working day. A signature is required upon receipt. UK Mainland only.

Express Delivery is not available for Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight or Channel Islands. You can find a full list of ineligible postcodes here.

Priced at £9.95, but reduced to £4.95 when ordering 100 capsules or more.

Saturday Delivery: *currently not available

Guaranteed Saturday delivery for orders placed by 6pm on Friday. UK mainland only. A signature is required upon receipt.

Saturday delivery is not available for Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight or Channel Islands. You can find a full list of ineligible postcodes here.

Priced at £6.95 but reduced to £3.46 when ordering 100 capsules or more.

Sunday Delivery:

Guaranteed Sunday delivery between 9am and 5pm, with a pre-notified one hour delivery window. Orders must be placed by 12pm on Saturday. UK mainland only.

Sunday delivery is not available for Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight or Channel Islands. You can find a full list of ineligible postcodes here.

Priced at £8.95 or half price (£4.45) for orders over 100 capsules. If you are not home to receive your order, you can request that the driver leaves it safe or with a neighbour by responding to your email/SMS notifications.

Nespresso Your Time: *currently not available

Available to selected postcode areas in London, Manchester, Bristol and Edinburgh. If you are eligible then it will automatically appear within the delivery options when placing your order. We offer two different options within this category:

1. Same Day Delivery - Allows you to receive your order the same day (if you place your order prior to the cutoff time for the specific timeslot you have chosen) This delivery option is £13.95, and is half price when ordering 100 capsules or more.
2. Nominated Day Delivery – Allows you to pick both the date and a timeslot for your delivery (providing the order is placed prior to the cut-off time for the specific date and timeslot you have chosen). This delivery option is £11.95, and is half price when ordering 100 capsules or more.

We recommend that you click on the 'Learn More' button to read the terms and conditions attached to the delivery option you have selected at the point of ordering to ensure that your parcel is delivered within the timeframe you are expecting.

Once your order has been placed and processed by our warehouse, you will receive an email from nespresso@metapack.com. This will contain your order number and a link to our tracking site. You can also visit the tracking site directly by clicking here. Please wait 24 hours after placing your order for your tracking status to be updated.

Delivery timeframes for UK are 1-2 working days and for Ireland and Northern Ireland 2-4 working days.

If for any reason you don't receive an email, you can locate your order number from 'My Orders' when logged in online. Please note that your order history does not provide up to date tracking information for your parcel.

If your parcel is not yet trackable, please be assured that it will be on its way to you as soon as possible.

Could we please politely request that you refrain from contacting us regarding tracking orders placed within the above time frames, to keep our communication channels open to others.

This system will allow you to track and trace your Nespresso delivery. We are unable to provide an exact timeslot of when your parcel will be delivered. If you have any queries or need any assistance with tracking your order, please contact our Coffee Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI).

You can order Nespresso capsules online, over the telephone, or in any of our Boutiques. 

Our capsules are packaged in sleeves, each containing 10 capsules. For packaging reasons all capsule orders placed online, or over the telephone, must be in a multiple of 50 capsules (50, 100, 150 etc.). You can mix the variety of capsules to suit your preference, as long as the total number is a multiple of 50 (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Cosi).

Orders placed in the Boutique can consist of any number of sleeves, as you are taking them away to enjoy immediately!

We have several services available for delivery to your chosen collection point.

We recommend that you click on the 'Learn More' button to read the terms and conditions attached to the delivery option you have selected at the point of ordering to ensure that your parcel is delivered within the timeframe you are expecting.

Pick Up Point Delivery:
Delivery to your chosen CollectPlus point, Doddle store or Parcel Motel location to collect at your convenience

UK mainland – delivery within 1-2 working days for orders placed by 6pm the previous working day

Northern Ireland – delivery within 2-3 working days

Scottish Highlands and Islands – delivery within 3-7 working days

Republic of Ireland – delivery within 1-2 working days for orders placed by 11am the previous working day

This is priced at £3.95 / €4.95 or free when ordering 100 or more capsules, or a coffee machine.

You can also drop off your used capsules for recycling - find out more here. 

Boutique Pick Up:
This is a free service that enables you to place your order for collection from your chosen Boutique. Orders will be ready to collect within Boutique opening hours, 2 hours from the order being made. You will receive a confirmation email when your order is ready to collect, that you will need to present to a Coffee Specialist in the Boutique.

Please note that this service is only available for capsule orders (machines or accessories are not available for Boutique collection) and not available in the smaller Boutiques within other shops. Orders will be held in store for 7 days for collection.

To reduce delivery packaging, most single Nespresso orders will be delivered in a new self-locking delivery box and not in a plastic wrapping. These boxes can be placed straight in to your kitchen cupboard for storage.

For multiple parcels or if you have selected the ‘leave safe’ delivery option, you will continue to receive your order in recyclable plastic wrapping, to protect your delivery from the elements. If you have any queries about your delivery, please contact Nespresso on 0800 442 442 (UK) / 1800 812 660 (ROI)

We accept PayPal (UK only) and all major credit and debit cards, including Visa, Visa Debit, MasterCard, Maestro and American Express.

We do not currently accept Laser cards in the Republic of Ireland as a payment method.

We are no longer including a paper invoice with our deliveries, as part of our goal to reduce packaging waste. We will, however, always send an order confirmation with the order contents for all Nespresso orders.

If you would prefer an invoice for your order, please contact Nespresso on 0800 442 442 (UK) / 1800 812 660 (ROI) where a Coffee Specialist will be able to assist you. 

Free delivery is available for a number of different delivery methods, depending on what you are ordering. 

Free Standard or Pick Up Point delivery is available on all orders of 100 or more capsules, or any order including a Nespresso Coffee machine. 

Orders of 100 or more capsules are also eligible for half price premium delivery options (depending on delivery location) such as Express Delivery, Saturday delivery, Sunday delivery and Nespresso Your Time. 

Boutique Pick Up is free on any size order, and available for capsule only orders.

Please check the information on the delivery page when placing your order to see the options available for your chosen delivery address.

VAT is charged at 20% on all accessory and machine orders, apart from those being delivered to the Channel Islands. The total price on an invoice is inclusive of VAT. Please note that coffee is VAT exempt and therefore any invoice that only includes coffee will have no VAT included.

An invoice which contains coffee and other items will have VAT included in the cost of the VAT chargeable items. The delivery charge, where applicable, will have VAT included in the proportion of the delivery charge relative to the amount of the total which is VAT chargeable.

If you find something is missing, damaged, or incorrect in your order, please contact us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged. Your legal rights regarding defective products (those faulty or mis-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Nespresso does not ship orders outside the country where the order was placed. Please click here to find a list of countries with Nespresso Clubs. Select the country where the order will be delivered, then proceed to their Contact Us page to inquire about placing an international order.

We do apologise if an item you wish to order is out of stock.

We'd recommend checking back again later, as we are constantly working hard to ensure stock is replenished as soon as possible.

If you need more specific product restock information or wish to place an order urgently, please do not hesitate to contact Nespresso on freephone number 0800 442 442 (UK) / 1800 812 660 (ROI) where our Coffee Specialists will be happy to assist you.

Yes. Nespresso Coffees are compliant with the Muslim and Jewish religious requirements, and are thus halal and kosher certified, respectively.

In keeping with kosher certification, the Coffees without flavors are “Passover” certified. Coffees with flavors are ”Parve” certified.

There are ten capsules per sleeve. The quantities online are shown in capsules, and must be selected in a multiple of ten.

The aromas in the flavours used are extracted from natural sources.

We can confirm that the inner layer of the capsules do not contain Bisphenol A (BPA) or Shellac.

Nespresso capsules do not contain common food allergens, including dairy, gluten, nuts, soy, and eggs. References to "malt", "milk", or "cocoa" notes are components of the aromatic profile and do not suggest their presence in the coffee.

Nespresso capsules do not contain any preservatives. The coffee is kept fresh by being hermetically sealed in aluminum capsules, which offer an impermeable barrier to light, moisture, and oxygen.

The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee.  

Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g= 65 milligrams (mg) of caffeine.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):

Cup of filter coffee: 75mg
Mug of instant coffee: 100 mg
Tea cup: 50mg
Standard cola drink: up to 40mg
Standard energy drink: 80 mg
Dark chocolate bar: up to 50mg

Nespresso removes over 99.9% of the caffeine from green coffee by using two different methods. In the water decaffeination process, green coffee beans are soaked in hot water in order to dissolve the caffeine. In the carbon dioxide method, the green coffee is soaked in water after which carbon dioxide (one of the key constituents of air) is used to extract the caffeine.

Both methods are completely safe for coffee drinkers. The processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety, and richness of the aromas. The decaffeinated Nespresso varieties undergo the same quality controls applied to all Nespresso Coffees.

The residual caffeine content in Nespresso decaffeinated blends is below 0.1%, in accordance with all regulatory requirements.

Nespresso coffees are very low in calories, with less than 2 calories per cup.

No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high-quality coffee that our consumers have come to expect.

In addition, aluminum has the unique advantage of being infinitely recyclable. The use of aluminum also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its light weight offers transportation and environmental savings when compared to other materials.

Within the capsule, the coffee is separated from the aluminum by a food-grade lacquer.

Nespresso capsules are hermetically sealed; protected from light, moisture and oxygen. At the end of every sleeve you will find both the "Production date" and the “Best before” date.  The "Best before" date is approximately 6-11 months from the date of production. We guarantee that you receive your capsules at least two months before this date. As the date simply acts as an indicator of optimal freshness, flavor and aroma, unopened capsules are completely safe to consume after the "Best before" date.

Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the brewing parameters produced by the VertuoLine machines. As these parameters differ from those of the OriginalLine, it makes sense that the blends are different as well.

Nespresso does not have any plans to add tea or hot chocolate capsules to our selection. We offer Limited Edition and flavor-infused Variations throughout the year.

Our foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique Coffee and Espresso to our members worldwide. In addition, Nespresso machines are carefully calibrated to produce the perfect cup of coffee, time after time. They would not be ideal for steeping tea or making hot chocolate.

If you are registered for online ordering, your Membership number can be found by logging into the website, and accessing any option in the account menu (for example 'My Orders'). Your Membership number will be displayed on the left hand side under your name. Please note that this is generated a few hours after first registering.

If you are not registered for online ordering, your Membership number can be found on the top right hand side of your invoices.

You can change your email address by logging into your account online and visiting 'My Personal Information'. When you select to edit this information you can amend your name, email address and password, if you wish.

If you experience any problems with amending your email address, please do not hesitate to contact Nespresso on 0800 442 442 (UK) / 1800 812 660 (ROI) where a Coffee Specialist will be happy to assist you.

To reset your password, please go to 'Login' and then 'Forgot Your Password?'.

When you have reached the reset password page, please enter your email address in the space provided. You will need to use the email address which is registered to your Nespresso account in order for this link to be sent successfully.

We will send you an email containing a link, which you can then use to log in on our website. The link should arrive within 24 hours and will remain valid for 3 days from receipt. Please note this link may be sent to you junk mail folder, so we would recommend checking this folder if it has not been received into your main inbox.

Alternatively, you can change your password by logging in and clicking on the 'My Personal Information' tab visible next to your name at the top of the page.

This message can appear in three different cases:

1. You may already be registered with that email address. If you think you may have previously registered, please request a forgotten password link to reset your password.

2. Your email address may already be linked to a Nespresso account in a different country. If so, you will need to either request this be removed from the overseas account, or alternatively, use a different email address in the UK / Ireland.

3. If you are registering with your existing Membership number, there may be a typing error in the information provided, making it different to the information on your account. Double check the spelling of the information, and that there is a space in the postcode.

In all cases, please ensure that you are on the correct Nespresso website - the flag in the bottom left corner will indicate which country you are attempting to register with. Please note that there are two separate sites for our UK and Irish Members. 

If the problem persists, please do not hesitate to contact one of our Coffee Specialists on 0800 442 442 (UK) / 1800 812 660 (ROI).

If you are having difficulty logging into your online account, please try the following:

1. Check you are on the correct website by confirming the flag displayed in the bottom left corner of the screen. If you are a Nespresso Professional customer, please visit our Professional site.

2. You will need to use the same email address as registered on your Nespresso account - double check the spelling. If you are unsure what email address is currently registered, please contact Nespresso.

3. If your account is not yet setup for online ordering, please click on 'Register' and fill in the relevant fields. If you already have a Nespresso Membership number, please enter this when you register. 

4. If your password is incorrect, please use the 'forgotten your password' function. This will send you an email to reset the password for your account. Please check any junk and spam folders as this email can sometimes be diverted there. The link will remain valid for 3 days.

If you require any further assistance, please contact one of our Coffee Specialists on 0800 442 442 (UK) / 1800 812 660 (ROI).

Some errors can be rectified online, whereas some will require you to speak with our Coffee Specialists. Please see the below list of the most common error codes and how best to resolve them.
If you have encountered an error code that is not listed below, please call us and our Coffee Specialists will be happy to help.

703 error code
We apologise but are unable to process your request with the details provided.
To continue please call Nespresso and specify the code 703.

709 error code
We apologise but there seems to be an issue with accessing the appropriate delivery information for this order. If you are trying to copy a previous order, please ensure the delivery method is still available (for example Sunday Delivery may not be available if you are trying to place the order after the final cut off).
If the problem persists, please call Nespresso and specify the code 709.

710 error code
Unfortunately your registration has not yet been completed. Please allow 30 minutes and try again.
Should you continue to see this message please call Nespresso and specify the error code 710.

711 error code
We apologise but are unable to process your order. To continue with your order please call Nespresso and specify the code 711.

729 & 740 error codes
There is a problem with your account. Please call Nespresso and specify the code 729/740.

741 error code
A problem occurred due to a technical problem. Please try closing your browser and reloading the webpage.
If the issue persists, please call Nespresso and specify the code 741.

766 error code
The transaction failed. This may be due to an error inputting the card details, 3D secure details, or the card has been declined by your bank. Please try placing your order again.
If the problem persists, contact Nespresso and specify the code 766.

767 error code
There was an error when trying to save your card as the default billing address does not match the billing address of the card. Amend the address before trying again.
If the problem persists, please contact Nespresso and specify the code 767.

814 error code
Your credentials are not valid for this current store. You may be trying to log in on a different country’s website. On the desktop website, please ensure the flag in the bottom left corner of the page shows the United Kingdom or Ireland, as required, before trying again. On the App, press ‘More’, then ’Countries & Languages’ and ensure the correct country is selected, before trying again.
If the problem persists, please contact Nespresso and specify the code 814.

Generic error code of numbers and letters (e.g. 54-fta)
We apologise, but the website has encountered a temporary error. Please wait a few minutes before trying to process your request again.
If the problem persists, please contact Nespresso and specify the code you encountered.

Express Checkout gives Members the opportunity to store their card details in their online account for online purchases, and also choose default delivery and payment methods for every online order, meaning they can ‘skip’ part of the normal ordering process, making online ordering much quicker.

Yes, Nespresso undertakes all reasonable steps in order not to allow your Data to be seen by third parties, other than those who act for or on behalf of Nespresso and have agreed to treat your Data confidentially and securely. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data.

To ensure the security and confidentiality of Data that Nespresso collects online, we use protected data networks, such as by industry standard firewalls and password protection (as indicated by the appearance of a padlock near the address bar at the payment screen). You can tell our website is secure on the payment screen as the http:// will be replaced with https:// in front of www.nespresso.com. The additional S stands for secure.

There are risks in purchasing online this is why we have put systems in place to create secure, reliable and trustworthy websites for our visitors, however please be aware that the internet is generally not regarded as a completely secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by Nespresso.

3D secure was created by Visa and Mastercard, to add another layer of security to online purchases, similar to Chip and PIN in stores.

The 3D secure popup will show you the personal message you used when you registered for 3D secure, and you will need to input your 3D secure password. The personal message selected at registration will be displayed so that you know that the popup is genuine. This popup is controlled by the bank the card is issued by, not by Nespresso.

Payment is not authorised until the correct password is entered, so you will not be charged for the purchase. You may not be able to complete the order process if you have entered your details incorrectly too many times. If this happens, you need to contact your bank.

To unsubscribe from our mailing list, follow the links below. You will be prompted to login to the website and then you can opt out of subscriptions.

UK: https://www.nespresso.com/uk/en/myaccount/showMySubscriptions

ROI: https://www.nespresso.com/ie/en/myaccount/showMySubscriptions

Nespresso do not have access to your 3D secure registration details as these are confidential and held by your bank, so our Coffee Specialists cannot assist if you have forgotten any information. However there are instructions on the popup to inform you what information needs to be entered, and what to do if you have forgotten your password.

Please note that your Verified by Visa or Mastercard SecureCode password is not the same as your Nespresso account password.

Unfortunately we are unable to transfer Nespresso accounts between countries. Our apologies for any inconvenience that this may cause.

If you have moved to the UK, you will need to create a new Nespresso account. If you wish to use the same email address as on your previous account, you will need to contact the local Nespresso Team from your previous country of residence, and have them remove your email address from their database.

If you are moving from the UK, please let us know by calling us on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI) and we will be happy to close your account, remove your details from our mailing lists, and remove your email address from our database. This will enable you to register your new Nespresso account, in your new country of residence, without an issue.

Purchases made in Boutique

We regret to inform you that unwanted coffee cannot be returned or exchanged if purchased in a Boutique, so we would ask you to double check your chosen blends before ordering with our Boutique Coffee Specialists.

If your capsules purchased in a Boutique are damaged on opening the sleeve, these can only be returned to or exchanged in a Boutique.

Purchases made online or by telephone

We hope that you will be happy with your choice of our coffee blends. However, should you change your mind, Nespresso is happy to exchange or refund purchases made via our website, App or over the telephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days and accompanied by a proof of purchase.

To arrange the collection, please contact our Coffee Specialists on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI) who will arrange the return for you. Once we receive your returned capsules, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order, or as a credit on your Nespresso account, to be used against future orders.

Please note that if the purchase of the unwanted capsules has resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition.

In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules and food bites, where the packaging has been opened or damaged after delivery.

Should you receive damaged capsules, please notify us by telephone as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or mis-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Should you ever wish to return a Nespresso machine, purchased directly from Nespresso, this can be done within 14 days of delivery, so long as the machine remains in an undamaged and unused condition.


Purchases made in a Boutique

Unwanted machines that were purchased in a Boutique, need to be returned for refund or exchange only to a Nespresso Boutique. For the location of your nearest Boutique please click here.

Purchases made online or by telephone

To arrange the collection of an unwanted Nespresso machine, please contact our Coffee Specialists on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI) who will arrange the return for you. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or to your Nespresso account, to be used against future order. Please include a copy of the proof of purchase in the returned parcel, so that we can process your refund efficiently.

Should you receive a damaged machine, please notify us by telephone as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or mis-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Machines purchased in a Nespresso stockist

Machines purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. Nespresso is unable to give refunds for machines purchased from anywhere other than Nespresso directly.

Technical Issues

If you are experiencing a technical issue, or need assistance with your machine, please visit our Machine Assistance pages. The advice and video available may resolve the problem. For any further assistance, please call our dedicated team of Technical Specialists on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI), where they are available 24/7.

We hope you’ll always love the Nespresso accessories you purchase. However, should you change your mind, you have the right to return goods that don’t suit you within 14 days of delivery, so long as they are in an undamaged and unused condition.

Purchases made in Boutique

Unwanted accessories that were purchased in a Boutique, need to be returned for refund or exchange only to a Nespresso Boutique. For the location of your nearest Boutique please click here.

Purchases made online or by telephone

To arrange the collection, please contact our Coffee Specialists on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI) who will arrange the return for you. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order. Please include a copy of the proof of purchase in the returned parcel, so that we can process your refund efficiently.

Should you receive a damaged accessory, please notify us by telephone as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or mis-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Refunds are completed within 14 working days of the date the item is received at our warehouse. 

We have replacement removable parts available to purchase for Nespresso machines, with the exception of some older, discontinued models of machine.

Replacement parts are exclusively available over the telephone. To order spare parts, please call Nespresso on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI) and one of our Coffee Specialists will be happy to assist you.

Nespresso provides a full, comprehensive service to our customers who are experiencing technical difficulties with their machines.

Our specially trained Assistance Service Team are available between 7am - 10pm, 7 days a week on our freephone number 0800 442 442 (UK) / 1800 812 660 (ROI). Please ensure that you are with your machine at the time of calling. We provide troubleshooting for all models of Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution for your machine. Nespresso are also able to provide removable spare parts for most models.

You might also find our range of Machine Care videos helpful - you can watch them here.

In the case that a repair is required for your machine, Nespresso provides an unparalleled Assistance Service programme.

Within the warranty period, if a valid receipt can be provided, this service is free of charge. If you cannot provide a receipt, this same service is still available for a flat fee of £59 / €91.02 for manual machines, and £79 / €116.43 for automatic machines.

This service provides: 

- Collection of your machine from an address of your choice. 
- Comprehensive diagnosis and repair of your machine. 
- Detailed repair report explaining all work carried out and any parts that have been replaced.
- Return of your machine directly to you. 
- 6 month limited repair warranty covering any work carried out.
 
For active members of "Nespresso and You" we also offer:

- Use of a free loan machine to borrow for the duration of repair. (Please note the loan machine is not like for like and will not have a milk function. The loan machine is subject to availability)

In the case where a repair is necessary, we can arrange collection of your machine from any address of your choice, Monday to Friday. To further facilitate the ease of collection of your machine we also provide a choice of time periods allowing you to choose the one best suited to you

Downloadable instructions for usage and descaling can be found by viewing the Machine Assistance section of our website and selecting the appropriate model. A PDF version of the manual will be available on this page, which you can download and save. On these pages you will also find a number of guides for machine use, along with helpful videos and troubleshooting tips.  

Should you need any further assistance, please contact our dedicated team of Technical Specialists on 0800 442 442 (UK) / 1800 812 660 (ROI) and they will be happy to help.

Our Nespresso Descaling Kits can be located under 'Accessories'. Using the filters on the right of the page, set either 'Type' or 'Collection' to 'Maintenance'. These kits contain 2 sachets of our specially designed descaling solution and are enough to keep your machine free of limescale for up to 6 months.

You can also find a range of helpful video guides on how to descale your Nespresso machine successfully, along with other useful troubleshooting advice here. Should you need any further guidance, do not hesitate to contact our dedicated Technical Team on 0800 442 442 (UK) / 1800 812 660 (ROI) where a Coffee Specialist will be happy to help.

Nespresso recommends you descale your machine on a regular basis, every 3 months or every 300 capsules (whichever comes first). Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.

Each Descaling Kit contains two packs of solution and are availale to purchase online or over the phone.

It is normal for water to collect in a machine’s drip tray and capsule container during brewing.  Brewing a taller cup of coffee or multiple cups in a short period of time will fill the tray quicker. You will also find a higher quantity of water accumulates when the pump is activated without a capsule in the chamber. 

Please refer to the factory reset instructions in your User Manual, or the Machine Assistance page for your machine, or call our Technical Specialists via our freephone number 0800 442 442 (UK) or 1800 812 660 (ROI), option 3, and they will be happy to assist. They are available 7am - 10pm, 7 days a week. 

Nespresso machines do not have a manual temperature control (with the exception of the Expert model). If you have noticed a decrease in temperature over time, please descale your machine. We recommend descaling every 3 months or 300 capsules (whichever comes first).

For further assistance, please call our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3, and we will be happy to assist further. 

Your machine may have an air bubble. Air bubbles can block the flow of water through the spout. They usually occur if the machine is operated without water in the tank or has not been used for a long period.

Eject any capsule, ensure there is water in the tank, and then follow the troubleshooting tips below.

• For machines with a steam arm (C190, D150, D250, D290, D300, Romeo, Maestria, Creatista, Creatista Plus) or cup warmer (Gran Maestria), alternate between pressing a cup button and activating the steam/hot water function until water flows from either outlet. Please be persistent; this might take a few tries. 
• For all other OriginalLine machines, press the Lungo (large cup) button, allow it to complete the cycle, then press again. Repeat until water flows from the spout. Please be persistent; this might take a few tries.
• For VertuoLine machines, follow the Cleaning instructions in your User Manual. Please be persistent; this might take a few tries.

For further assistance, please call our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3.

Please note: If a Nespresso machine is used outside the region for which it was intended, the warranty is immediately voided.

The Nespresso machine range is specifically designed to meet precise power regulations for each geographical region. The machines sold for United Kingdom and Republic of Ireland operate on 220 -240v. When using a machine with these specifications in another country, or vise versa, there is no guarantee that it will operate properly, even with a power convertor or transformer. Machines can be irreparably damaged when used in foreign countries. 

Please follow these steps:

1. Login to your Nespresso.com account, then click here and delete the Expert from your registered machines.
2. Factory reset the machine (refer to the user manual for instructions)
3. Unplug the machine for ten seconds, then plug it back in.
4. Go to your phone Bluetooth settings and unpair the machine if present.
5. Turn the phone off and on again. 
6. Uninstall the Nespresso app from the phone and reinstall it from the App Store or Google Play Store.
7. Attempt pairing again.

If these steps do not resolve the issue, please call our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3.

1. Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.
2. Factory reset the machine (refer to the user manual for instructions).
3. Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.
4. Go to your phone Bluetooth settings and unpair the machine if present.
5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
7. Place your smart device directly on top of the machine with no obstructions.
8. Launch the Nespresso App, and attempt pairing again.
9. Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.

If these steps do not resolve the issue, please call our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
2. Make sure the Wi-Fi signal is strong.
3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
7. Once your Wi-Fi network is located, select it and enter your password and tap connect.
8. Once the connection is successful, select OK.
9. Under Connectivity the machine should say “Connected”.

If these steps do not resolve the issue, please call our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3. 

Froth results will vary based on the variety, origin, and freshness of the milk. Please follow these troubleshooting tips:

• Ensure you are using the whisk with the metal coil to create more froth.
• Between uses, rinse the Aeroccino with cold, running water.
  • If not fully cooled down, the device will overheat (as indicated by a blinking red light) and will not run for the correct length of time.
• Experiment with different milks.
  • Different brands of milk will produce different qualities of froth.
  • Milk quality fluctuates throughout the year, thus results can vary from season to season and even from carton to carton.
  • We recommend using semi-skimmed milk
• Use fresh, cold milk from a newly opened container (no more than 3 days old).
  • Milk proteins break down rapidly after exposure to light and oxygen, decreasing its ability to froth.
  • The proteins will also settle to the bottom of the container over time. Shake the container to redistribute them before pouring the milk into the Aeroccino.

For further assistance, please contact our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3. 

You can follow the tips below to prevent your Aeroccino from overflowing:

• Remember there are two maximum fill lines. Fill the milk no higher than the bottom maximum fill line when you use the frothing whisk (the whisk with the coil). Fill the milk no higher than the top maximum fill line when you use the hot milk whisk (the whisk without the coil).
• Experiment with different brands of milk. While any type of milk in Nespresso may be used in your Aeroccino, the froth results will depend on the protein content of the milk used and are not always guaranteed for milk alternatives. We recommend semi-skimmed milk.
• For best results, ensure that you are using ice-cold milk, and that the frother has been thoroughly cleaned out and cooled down between uses.

For further assistance, please contact our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3. 

Like all machine spare parts, Aeroccino whisks and lids can be purchased directly from Nespresso by calling us on 0800 442 442 (UK) or 1800 812 660 (ROI). 

Your Aeroccino may be overheating if the light is blinking before the frothing cycle is complete. Rinse the Aeroccino between uses with cold, running water. If it is not fully cooled down, the frother will overheat, indicated by the blinking red light, and will not run for the correct length of time.

For further assistance, please contact our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3. 

The Aeroccino+, Aeroccino3, and Aeroccino4 models have hot and cold frothing functions. For the Aeroccino4, choose a red button for hot milk preparations. For the Aeroccino+ and Aeroccino3, when the power button is pressed and released it will illuminate red to heat the milk. When the power button is held down for 2 seconds, it will illuminate blue to maintain the milk’s cool temperature.

Furthermore, all Aeroccinos are temperature-sensitive devices. The Aeroccino must be allowed to shut off automatically. Lifting the device off of the base too early will result in insufficiently heated milk.

Between uses, your Aeroccino should be rinsed out with cold, running water, until it is cool to the touch. If not sufficiently cooled down, the device may overheat causing the correct length of time to be cut short.

For further assistance, please contact our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3. 

For stubborn burn marks, fill the Aeroccino part-way with warm, soapy water and allow to soak to loosen the residue.

You can prevent future burn marks inside your Aeroccino by following these easy cleaning tips:

• Make sure your Aeroccino is cold to the touch before using. It's best to rinse it with cold water in between usage.
• Use soap and cold water to clean the frother and wipe the inside of the jug with a damp, non-abrasive sponge or paper towel to remove milk residue. Remaining milk residue can cause burn marks when you use the Aeroccino again.
• Keep the whisks clean to ensure proper rotation and circulation of heat.

For further assistance, please contact our Technical Specialists on 0800 442 442 (UK) or 1800 812 660 (ROI), option 3. 

Nespresso Machine Subscription offers you a machine for £1.00 or €1.00, when you pay 24 monthly payments. The amount of the monthly payment varies depending on the machine plan chosen, from the selection available. All payments are added to your Nespresso account as credits, to be used against orders of capsules, accessories and food & bites.

You will be contracted for 24 payments, and if you wish to end the plan before then of the contracted period, a termination fee will apply. For full Terms & Conditions, please click here.

When you sign up for your Subscription, you also become a Nespresso member (if you are not one already!). Your credit is applied every month, upon the payment of your monthly fee, directly into your account. Whether you want to spend it every month, or prefer to save up to order more later, the choice is yours.

You can check your Nespresso credit balance at any time by logging in online, calling Nespresso on 0800 442 442 (UK) or 1800 812 660 (ROI) (Freephone) or visiting your nearest Nespresso Boutique.

When or how you decide to use your credit is up to you. If you don't use it entirely, the credit will accrue on your account every month, and can be spent on any Nespresso products. Your credit will expire 2 years after the end of your Subscription term, so be sure to use it regularly.

Should you decide that  subscription is not for you anymore, you can cancel it at any time by calling our Customer Relation Centre (CRC) on 0800 442 442 (UK) or 1800 812 660 (ROI).

If you cancel your subscription within the first 14 days and return the machine, there is no charge. If you cancel after this, the relevant termination fee for your chosen plan will be charged. If you choose to cancel after the initial 24 month term, there is no charge to do so, and you can keep your Nespresso machine.

Whether you are new to Nespresso or a long-time Nespresso coffee lover, you can sign up to Nespresso subscription.

If you cancel your Nespresso Subscription, the credit will be available on your account for 2 years. Please check the the Subscription Terms and Conditions for full details.

Yes, you will own the Nespresso machine as soon as your order is dispatched. Please refer to your contract, or the Subscription Terms and Conditions for more information

You will benefit from free delivery on all your capsule orders, up to your final Subscription payment. Please note that there will still be a minimum order quantity of 50 capsules, as this is the minimum size of the packages that we use for shipping (to guarantee that the items arrive to you in good condition). If you cancel your Subscription, you will need to order a minimum of 100 capsules to qualify for free delivery.

If you have purchased a machine as part of your Plan and wish to terminate your Plan before the end of the initial 24 month Term, you may do so by contacting our Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI), or by emailing one@nespresso.com 

If you terminate before you have paid all 24 Monthly Fees, you will be required to pay a Termination Fee.

United Kingdom - The Termination Fee will be the appropriate Termination Fee for your selected Plan (which is £70 for the £20 Plan, £110 for the £25 Plan, £140 for the £30 Plan, £160 for the £35 Plan, £200 for the £45 Plan, £250 for the £55 Plan and £550 for the £70 Plan).

Ireland - The Termination Fee will be the appropriate Termination Fee for your selected Plan (which is €70 for the €20 Plan, €110 for the €25 Plan, €140 for the €30 Plan, €160 for the €35 Plan, €200 for the €45 Plan, €250 for the €55 Plan and €550 for the €70 Plan). 

You will not be entitled to a refund for any Monthly Fees already paid at the date of termination. This does not affect your statutory right to cancel your Plan or return your unused Nespresso machine within 14 days of the Plans activation or receipt of the Nespresso machine.

Nespresso Coffee Subscription offers you a monthly plan in which you can order your favourite Nespresso blends and products. The amount of your monthly subscription will vary depending on the plan you select. And if you decide it’s not for you then you can end your subscription at any time, with no questions and no cancellation fee.

No, whether you’re new to Nespresso or an established coffee lover looking to explore further, you can enjoy all the benefits of Coffee Subscription by Nespresso.

Each month you’ll receive a fixed amount of Nespresso credit that you can use to purchase coffee, accessories and food bites, or even machines, via Nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to your monthly payment, plus an additional 10% credit as a thank you for being a subscriber. 

Your Nespresso credit is added directly to your account for you to use whenever you want. So whether you want to treat yourself straightaway or save up for a bigger item in the future, the choice is yours.

You can check your Nespresso credit balance at any time by logging on online, calling us on freephone 0800 442 442 (UK) or 1800 812 660 (ROI) or visiting your nearest Nespresso Boutique.

The first monthly amount is due at the time you sign up to your Coffee Subscription plan. Subsequent payments will be due every month on the same date of the month as your subscription began.

If you need to amend your payment date, or any other details you can contact us on freephone 0800 442 442 (UK) or 1800 812 660 (ROI)

As a unique benefit of subscribing to Coffee Subscription by Nespresso, you will receive 10% extra credit per month directly to your account, which can be used at any time. So if your monthly amount is £25 and the extra credit is 10%, you will receive a total of £27.50 credit in your account each month, as long as you pay your monthly fee.

We know you’re busy. So any unspent credit is retained on your account for 2 years, ready for you to use whenever you need it.

Yes, your plan lasts as long as you continue to make your monthly payments. If you decide Coffee Subscription by Nespresso is not for you then you can terminate it at any time without penalty. Simply contact our Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI), by sending an email confirmation to one@nespresso.com or using the “Cancel” button in “My Account”. 

However, please note, you will not be entitled to a refund for any monthly fees already paid at the date of termination.

When you cancel your plan, your credit will remain on your account for you to use whenever you like. Your credit will remain valid for 2 years.

If you fail to pay the monthly fee, Nespresso’s automated system will reattempt again until successful for three consecutive days. Any outstanding balance will be carried forward so the next payment due will be for the previous month and the current month. Nespresso UK will freeze access to your Nespresso account after two failed monthly payments until such payment is made. 

If your payment has failed, and has not been reattempted, please contact us on 0800 442 442 (UK) or 1800 812 660 (ROI). Alternatively, please contact our Subscription Team directly on; one@nespresso.com 

We understand that your monthly subscription plan may not always provide enough Nespresso Credit to meet the minimum order requirements of 50 capsules for delivered orders (placed via nespresso.com, Nespresso App or Nespresso Customer Relationship Centre on 0800 442 442 (UK) / 1800 812 660 (ROI), so you could consider:

• Opting to use your Nespresso Credit plus your credit card to make up the extra. This way you can still enjoy the benefits of your subscription plan and your Nespresso coffee and accessories.

• Opting to order coffee via your subscription plan every two (2) or more months (with no impact on your coffee’s freshness).

• Accumulate your Nespresso Credit to save for your favourite Nespresso coffee and accessories.

Nespresso Recurring Order is an easy way to have your coffee delivered to you at the time and location of your choice. It's quick and simple to manage, with no commitment. Simply select your favourite coffees or choose from your order history, and let us take care of the rest. Never miss your Nespresso moment.

There is no cost for creating, modifying and cancelling your order. You may see a pending payment with your bank, once you have created your Recurring Order. This is a verification check to store your payment card for recurring payments. The amount will not be charged, and will be released back to you within a few days. Your recurrent order can be set up via the Nespresso website.

1) Start by selecting your products - Select one of your past orders in your order history (upon products availability) and click on "Make this order recurrent". You can still add or delete products, as well as modify desired quantities at this step. Or, within your account, access the menu "My Recurring Orders" to create a new Recurring Order from scratch. You will be able to select Nespresso coffees, and a selected range of accessories and treats.

2) Now define the frequency at which you would like to receive your orders - At this step, you will select a pre-defined frequency and the starting date of your Recurring Order. To help you, Nespresso can suggest a recommended frequency based on the contents of your order.

3) Then define your delivery address along with the delivery and payment methods - You can setup your regular delivery address and payment details.

4) Easy to change according to your needs - Your frequency as well as your next shipment date, delivery address or payment methods can be modified at any time up to the day before shipment. For instance, during your holidays, you could ship your Easyorder to your vacation address (if within the same country) or simply postpone it.

5) Receive your order with no extra effort - Based on your defined frequency, you will receive your order automatically at your desired address. If you find yourself running out of coffee or with too much stock at home, you can easily adjust your next shipment date. If needed, you can create more than one Recurring Order and simply manage them individually.

Ordering your Nespresso coffee has never been easier!

Recurring Order is a service that allows you to setup automatic and recurring orders for your Nespresso products. There are no contractual obligations for continuing to use the service. You can easily create, modify or cancel any recurrent order by logging to the website or mobile application under My Account and accessing My Recurring Orders.

You will be notified three days prior to the shipment of your order via email. If you wish to modify the delivery address, selected items and quantities as well as delivery and payment information after receiving our email, you can still change this until midnight the day before your order is shipped (eg: 11:59PM on January 3 for an order shipping on January 4)

All information relevant to your Recurring Order such as next scheduled date, delivery address and payment can be found on the website or mobile application after logging in under My Account under My Recurring Orders.

Should you require any further assistance please contact our Customer Relationship Centre on 0800 442 442 (UK) or 1800 812 660 (ROI). 

Enjoy free delivery with all orders containing 100 capsules or more.

A minimum of 50 capsules is required for a Recurring Order, which is the same as a regular order.

Limited Edition coffees are not orderable via Recurring Order as product stock is available in limited quantities. To order a Limited Edition coffee, we recommend you place a separate order. If you are overstocked on your Nespresso coffee, you may then choose to adjust your next shipment date.

The Recurring Order service is only available for Nespresso coffees as well as frequently used accessories such as sugar and Recycling Bag. We encourage you to place a separate order for Nespresso machines and accessories that are typically ordered in a lower frequency.

We would encourage you to keep your order, and your Nespresso capsules are hermetically sealed the coffee can be stored and used at a later date. Please contact Nespresso on 0800 442 442 (UK) or 1800 812 660 (ROI) for further assistance.

With a subscription plan each month you’ll receive a fixed amount of Nespresso credit that you can use to purchase coffee, accessories, etc. machine plans offer a machine for £1, coffee plans offer +10% credit every month.

With Recurring Order you’re setting up automatic shipment delivered to your doorstep on the frequency you decide. Easy to manage, and cancel anytime

Yes, you keep all your subscription benefits. It’s the best way to make the most of it.

If you have available credit, this will be used as payment for your order. For any additional amount, we will also require an additional payment method.

We have a variety of special offers throughout the year, exclusively for Nespresso Members. The best way to receive special offers is by email. You may join our mailing list by logging into your account, clicking “Welcome” at the top of the page, and selecting “Contact Preferences” from the drop-down menu.

Nespresso’s company policy is that we do not price match other retail outlets. 

Nespresso Welcome Offers are designed to introduce you to the World of Nespresso, while providing you with a free gift to enhance your tasting experience. Our Welcome Offers are available online, over the telephone or in any Boutique.

Original capsules

For our Original blends, you simply choose any 150 capsules or more, on one of your first 2 orders. These 150 capsules can be made up of individual sleeves, pre-selected Assortments, or a combination of both. A free gift of a set of 2 View Collection Cappuccino Cups & Saucers will automatically be included in your parcel.

Nespresso may change the associated free gift at any time, and without prior warning. 

Nespresso & You is a tiered benefit system, rewarding for longevity of Membership and consumption. As a new Member you start out as a Connoisseur, moving up to an Expert, then finally an Ambassador. Each tier comes with its own unique benefits and tailor-made offers. To find out more visit here. 

Thank you for your interest in collaborating with Nespresso. Please visit this page to send your inquiry to our team.

Recycle your capsules the easy way! Request a free recycling bag with your next coffee order. Pick one up in a Boutique, order online, or call us on 0800 442 442 (UK) / 1800 812 660 (ROI) to request one at any time. 

Save your capsules - Place your used capsules in the Nespresso recycling bag and when your bag is filled to the line (approx 200 capsules, less for the larger Vertuo capsules) seal it securely.

You then have the option to choose how to return your recycling to us:

Book a free collection – For telephone orders, please let our Coffee Specialists know at the point of ordering that you would like a collection of used capsules so that they may book this with our courier.

For online orders, you can add to your basket any time by using the options on the bottom of every coffee blend page. Alternatively, use the 'Sustainability' tab on the menu and select 'How to Recycle'. You just need to add how many bags you need collecting (up to 9 at any one time). You can also order replacement recycling bags here. Please note that recycling bags and collections cannot be ordered on their own via the website.

Collection - Your Nespresso recycling bag will be collected by our courier from your doorstep within the timeframe specified for your chosen Next Day or Standard Delivery option. You do not have to be at home to handover the bag, you can just leave it visible on your doorstep to be taken away. Please note that for orders delivered on a weekend, your recycling will be collected the next working day.

Collect+ - For Members in the UK, you can also use our Collect+ service to drop off your capsules at a local store. Find out more about this service on our Recycling page. You can request free returns labels to print at home or in store here. 

Doddle - Drop your bag of recycling at your local Doddle store.

Boutique Drop off point - There are also Recycling Drop off points available in all our Nespresso Boutiques. Visit our Store Locator to find your closest Nespresso Boutique. Any Member can return any amount of their used capsules for recycling, free of charge, whenever the Boutiques are open.

We have recently made the decision to stop sending pre-printed, Collect+ Return Labels out with our Recycling Bags. As not all recycling is returned via this method, we wanted to reduce the number of wasted labels, and in turn reduce our carbon footprint.

Instead these can be printed directly from the Collect+ website by clicking here. Please note that a new label, with a unique barcode, must be created for each bag you're returning. 

Alternatively, you can request a label in your local Collect+ store, when you drop off your bag of recycling, and they'll be happy to print one for you.

Your recycling will be collected 1-3 working days after your order is placed. This will usually be separate to the delivery of your order, but completed by a van already in your area, to minimise any negative impact on our carbon footprint.

If your order is delivered over a weekend, then your Recycling will be collected the next working day. Please note that if you have chosen a premium delivery option (such as Express or Saturday delivery) then your collection will be made in the Standard delivery timescale, on the next working day. 

If you are not going to be home for your collection, we would advise you to leave your full recycling bags on the doorstep of your property the day the order is placed, to ensure the doorstep collection is successfully completed.

If your recycling collection has not been completed within the one to three working days’ timeframe specified for Standard Delivery, please contact Nespresso on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI) so that we may resolve this for you.

Website

Recycling collections and replacement recycling bags are located in the ‘Accessories’ section of the website. To make them easier to locate, you can narrow down the available products using the ‘Filter’ and updating the ‘Collection’ drop down box to ‘Recycling’. You can then simply select the number of bags of recycling you need collecting and the number of replacement recycling bags you require.

You can also locate the recycling options when you are purchasing your coffee. When you select an individual blend, simply scroll to the bottom of the page.

App

On the App the recycling options are located in ‘Accessories’. You will find a ‘Recycling’ category, which when selected takes you to the recycling collections and replacement recycling bags.

If you are not placing an order, but need some recycling collecting, or replacement recycling bags dispatching, please call Nespresso on Freephone 0800 442 442 (UK) / 1800 812 660 (ROI) and one of our Coffee Specialists will be happy to assist you.

The Collect+ scheme involves you collecting your capsules in a Nespresso recycling bag, then when you are ready to recycle them you can request free returns labels to print at home or in store here. 

Once you have received your label, attach it to your recycling bag and take it to your nearest Collect+ store. Your nearest store can be located using the same link above.

Please note that the Collect+ service is currently only available to Members in Mainland UK and Northern Ireland.

In the UK your waste electrical and electronic equipment (WEEE) can be recycled for free at your local recycling centre. We financially support the national network of WEEE recycling centres established by local authorities to enable more and more people to recycle their old machines. To find your nearest centre visit the Recycle More website at https://www.recycle-more.co.uk and type in your postcode.

Unwanted electrical equipment is the UK’s fastest growing type of waste. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause water and soil contamination which harms wildlife and human health. To remind you that old electrical equipment can be recycled, it is marked with the crossed out wheelie bin symbol. 

We are pleased to offer our customers in the Republic of Ireland the chance to recycle their old electrical items when purchasing a new item from us. Please speak to a member of staff for details on how to dispose of your WEEE item in store.

Recycling collections do need to be selected when placing your order to allow this request to be processed. Our couriers issue a reference number and packaging label for any collections and need to be aware of any items requiring collection prior to receiving the parcel from us. By giving the collection its own packaging label, it can then be easily distributed to our Recycling Centre. As our couriers work with companies other than Nespresso, this referencing process is essential to ensure that this system works smoothly.

As our internet orders are processed automatically, and batched rapidly, we will be unable to amend any order once it has been placed.

We would therefore be very grateful if you could keep your collected capsules until you are ready to make your next order. Alternatively, we could collect your capsules from another Member, if you know somebody who will be ordering soon.

If this is not possible, please contact our Coffee Specialists on on 0800 442 442 (UK) / 1800 812 660 (ROI) and we would be happy to arrange a seperate collection for you. Please be assured that all collections requested (with or without a capsule delivery) are completed by vans already in your area to ensure the effect to the carbon footprint is kept to a minimum. 

You can indeed now include non-Nespresso capsules in your recycling bag, so long as they're made from aluminium. Please do not include non-aluminium capsules in your recycling bag.

Our AAA Sustainable Quality™ Program takes an integrated fertilisation and pest control approach to sustainable farm management, whereas organic coffee farming focuses mostly on the ecological impacts of coffee cultivation.

Our integrated approach relies on techniques such as crop rotation, composted organic matter and biological pest control to maintain soil productivity and manage pests on a coffee farm. We believe that the holistic approach of our AAA Program is the most sustainable way to grow our highest quality coffee, especially for smallholder coffee farmers.

You can find out more about our AAA Sustainable Quality™ Program and the Positive Cup here. 

If you need any further information, please do not hesitate to contact our Coffee Specialists on our freephone 0800 442 442 (UK) / 1800 812 660 (ROI). 

We always aim to deliver the ultimate coffee experience. If you believe we have failed to achieve this we would like to hear from you.

You can contact us by:

1. Calling Nespresso on our freephone number - 0800 442 442 (UK) / 1800 812 660 (ROI).

2. Emailing Nespresso through the link on the top or bottom of this page.

3. Writing to Nespresso at the address below:

Nespresso 
Nestle House
Haxby Road
York
YO91 1XY

Our Coffee Specialists will aim to provide a resolution within 24 hours. If further investigation is required our Coffee Specialists will let you know how long this will take, and will ensure they contact you within this timeframe.

We hope you are happy with the resolution, but if you are not entirely satisfied the matter can be escalated to their Team Leader to review with you further.

If, after contact with a Team Leader, you still believe that your complaint is unresolved, you can request that your case is reviewed by the Club Relations Team at Nespresso. Please email UKIClubRelations@nespresso.com or alternatively write to them at the address above. Please include as much information as possible. The Club Relations Team will contact you within 24 hours of receipt of your correspondence and will confirm the next steps and timeframe for a resolution.

To speak to one of our Coffee Specialists, please use freephone number 0800 442 442 (UK) / 1800 812 660 (ROI). They are available on this number between 7am - 10pm, 7 days a week. 

Alternatively, please click here to view our Contact Us Page, for email and Livechat options.