Top 5 FAQ
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To speak to one of our Coffee Specialists, please contact us here for Whatsapp/ Live Chat or alternatively on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available Monday-Friday 8am-6pm, and Saturday 9am-4pm.
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If your Nespresso machine is not working or you are experiencing problems with your machine, simply choose your model and find everything you need to know about your machine here.
Otherwise, our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support. We provide troubleshooting for all models of Nespresso machines, and you can contact our Coffee Specialists here. We kindly ask that you are with your machine at the time of calling and have its serial number to hand.
If a repair is required for your machine, Nespresso can offer spare parts, complimentary pick up and repair of your machine if within warranty.* We also offer the option of receiving a Nespresso PRELOVED machine instead of a repair (if eligible).
This service provides:
- Collection of your machine from an address of your choice.
- Comprehensive diagnosis and repair of your machine.
- Return of your machine directly to you.
- 6 month limited repair warranty covering any work carried out.
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Podback is a coffee pod recycling service. The first of its kind in the UK, Podback was created in partnership with the biggest names in coffee pod systems, Nespresso, Nescafé Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. All aluminium and plastic pods from participating brands are accepted and can be recycled via the Podback programme.
To find out how to recycle your capsules with Podback, please visit Podback
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Nespresso recommends you descale your machine on a regular basis. Depending on your machine, this will be every 2-4 months or when your machine triggers an alert. Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.
Our Nespresso Descaling Kits can be located under 'Accessories'. Using the filters on the right of the page, set either 'Type' or 'Collection' to 'Maintenance'. Instructions on how to descale your machine are available online here by selecting your machine. Each Descaling Kit contains two packs of solution and are available to purchase online or over the phone.
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At Nespresso, sustainability is core to our business. With Nespresso PRELOVED, we are extending the life cycle of Nespresso Vertuo machines, while giving consumers the opportunity to use refurbished Nespresso machines, without compromising on the coffee experience.
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