Frequently asked questions

Creating an account with Nespresso is simple. Click on the "Sign In" button at the top of the screen and then "Start Registration", you will then be able to enter your personal information, and will be able to order your favourite Nespresso coffees and products.

This message can appear in three different cases:

1. You may already be registered with that email address. If you think you may have previously registered, please request a forgotten password link to reset your password.
2. Your email address may already be linked to a Nespresso account in a different country. If so, you will need to either request this be removed from the overseas account, or alternatively, use a different email address in the UK / Ireland.
3. If you are registering with your existing Membership number, there may be a typing error in the information provided, making it different to the information on your account. Double-check the spelling of the information, and that there is a space in the postcode.

In all cases, please ensure that you are on the correct Nespresso website - the flag in the bottom left corner will indicate which country you are attempting to register with. Please note that there are two separate sites for our UK and Irish Members. 

If the problem persists, please do not hesitate to contact one of our Coffee Specialists here.

There are ten capsules per sleeve. The quantities online are shown in capsules, and must be selected in a multiple of ten. Please note, our Carafe Pour-Over blend contains seven capsules per sleeve and must be selected in multiples of seven. 

Yes! We chose aluminium for our capsules because it is currently the best solution to maintain the freshness of our coffee sustainably. Whilst aluminium is infinitely recyclable, meaning the aluminium can be remelted and reused to make new products time after time, we are constantly testing and investigating new materials to make our coffee even more sustainable for the future.

Recycle your capsules the easy way! Request a free recycling bag with your next coffee order. Pick one up in a Boutique, order online, or contact our Coffee Specialists here, to request one at any time. 

Place your used capsules in your Nespresso recycling bag and when your bag is filled to the line (approx 200 capsules, less for the larger Vertuo capsules) seal it securely.

Please watch this video on how to fill and seal the Nespresso recycling bag correctly https://www.youtube.com/watch?v=RNnchNozV38

You then have the option to choose how to return your recycling to us:

Royal Mail Recycling Services - You have two options:

1. You can arrange a free collection from an address of your choice. Your Royal Mail representative can bring your label, so there is no need to print one – Link Click Here
2. You drop off at one of 14,000+ locations including Royal Mail Post Offices or Delivery Offices, simply generate a QR code to be printed in the post office (this will be emailed to you). Please use the following link: Services near you | Royal Mail Group Ltd to find your nearest location. You can use any Royal Mail “Post Office” or “Delivery Office” – Link Click Here

- Boutique – Drop your recycling at any of our Nespresso Boutiques across UK and Ireland. Visit our store locator to find your closest Nespresso Boutique. Any Member can return any amount of their used capsules for recycling, free of charge, whenever the Boutiques are open.

- Podback Kerbside – Available in certain areas. Check here if you can get a kerbside collection.

Collections in the Republic of Ireland - You can arrange a collection or drop off directly through AnPost, and book a date that is convenient with you.

Free delivery is available for a number of different delivery methods, depending on what you are ordering. 

Free Standard or Pick Up Point delivery is available on all orders of 50 or more capsules, or any order including a Nespresso coffee machine. Please note that Pick Up Point delivery is not available for your first order. 

Next Day delivery is available on orders of 100 capsules or more for eligible postcodes.

Boutique Pick Up is free on any size order, and available for our permanent capsule range only.

Please check the information on the delivery page when placing your order to see the options available for your chosen delivery address.

After you have returned your capsules through any of our easy methods, they are sent to our specialist recycling plants, where the coffee is removed from the aluminium. The aluminium is smelted and recycled into new products, such as beverage cans. The coffee is used to create renewable energy and soil improver. Our recycling bags are made from more than 80% recycled content and are also recycled.

You can recycle your old coffee machine or milk device at any Nespresso store, free of charge, within 28 days of purchasing a new electrical item from us.

We are not currently accepting any battery powered devices, or other electrical items.

Please ensure the item has been cleaned before it is returned for recycling, cleaning any milk / liquid residue from milk devices, and removing any capsules from coffee machines.

Please return the item in its original packaging, or a similar sized cardboard box.

Nespresso UK Ltd is a registered Member of ERP UK and WEEE Ireland WEEE producer compliance schemes. WEEE Producer Registration Number: UK: WEE/FB0144QR. ROI: 907W

As a certified B Corp, Nespresso are committed to use business as a force for good. B Corp is a global movement of brands that meet high standards of social and environmental sustainability. This certification reflects 30 years of Nespresso commitments to sustainability and will inspire us as continue this journey together. Find out more about our sustainability commitments here:

Nespresso Sustainability Projects & Updates | Nespresso UK

Podback is a coffee pod recycling service. The first of its kind in the UK, Podback was created in partnership with the biggest names in coffee pod systems, Nespresso, Nescafé Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. All aluminium and plastic pods from participating brands are accepted and can be recycled via the Podback programme.

To find out how to recycle your capsules with Podback, please visit Podback

If your Nespresso machine is not working or you are experiencing problems with your machine, simply choose your model and find everything you need to know about your machine here.

Otherwise, our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support. We provide troubleshooting for all models of Nespresso machines, and you can contact our Coffee Specialists here. We kindly ask that you are with your machine at the time of calling and have its serial number to hand.

If a repair is required for your machine, Nespresso can offer spare parts, complimentary pick up and repair of your machine if within warranty.* We also offer the option of receiving a Nespresso PRELOVED machine instead of a repair (if eligible).

This service provides: 

- Collection of your machine from an address of your choice. 
- Comprehensive diagnosis and repair of your machine. 
- Return of your machine directly to you. 
- 6 month limited repair warranty covering any work carried out.
 

We are sorry to hear of the delay, whilst we don’t know the specific reason for the delay, DPD will communicate directly with the relevant information and will provide a new date. We cannot influence the DPD delivery timeframes, however you can manage this directly with DPD via the DPD App or text/email communications.

Downloadable instructions for usage and descaling can be found by viewing the Machine Assistance section of our website and selecting the appropriate model. A PDF version of the manual will be available on this page, which you can download and save. On these pages you will also find several guides for machine use, along with helpful videos and troubleshooting tips.  

Should you need any further assistance, please contact our Coffee Specialists here.

Upon receiving your machine, it is important to perform a First Use procedure. This is necessary as the machine may have been drained for transport, and failure to follow this procedure may result in flow issues. For more detailed and model-specific guidance, please refer to the User Manual or follow the link for the Nespresso machine assistance here.

Nespresso recommends you descale your machine on a regular basis. Depending on your machine, this will be every 2-4 months or when your machine triggers an alert. Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.

Our Nespresso Descaling Kits can be located under 'Accessories'. Using the filters on the right of the page, set either 'Type' or 'Collection' to 'Maintenance'. Instructions on how to descale your machine are available online here by selecting your machine. Each Descaling Kit contains two packs of solution and are available to purchase online or over the phone. 

We have replacement removable parts available to purchase for Nespresso machines, with the exception of some older, discontinued models of machine.

If you require a replacement part for your machine, please contact our Coffee Specialists here.

The Nespresso machine range is specifically designed to meet precise power regulations for each geographical region. The machines sold for the United Kingdom and Republic of Ireland operate on 220 -240v. When using a machine with these specifications in another country, or vice versa, there is no guarantee that it will operate properly, even with a power convertor or transformer.

If your Nespresso machine is not working or you are experiencing problems with your machine, simply choose your model and find everything you need to know about your machine here.

Otherwise, our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support. We provide troubleshooting for all models of Nespresso machines, and you can contact our Coffee Specialists here. We kindly ask that you ensure you are with your machine at the time of calling and have its serial number to hand.

For an ideal milk froth, we recommend the use of fresh, semi-skimmed pasteurized milk at fridge temperature. You can also use alternative milk options such as oat, soy or almond milk for your drink preparations. Plant-based beverages contain allergens (eg: soy, almond, gluten) and should be handled carefully by persons suffering from food allergies.

We have replacement removable parts available to purchase for Nespresso milk devices, with the exception of some older, discontinued models.

If you require a replacement part for your machine, please contact our Coffee Specialists here.

You can find step-by-step guides on how to clean your milk device via our machine assistance page here.

We advise that you can use soy, almond or oat alternatives for your drink preparations. Plant-based beverages contain allergens (eg: soy, almond, gluten) and should be handled carefully by persons suffering from food allergies.

At Nespresso, sustainability is core to our business. With Nespresso PRELOVED, we are extending the life cycle of Nespresso Vertuo machines, while giving consumers the opportunity to use refurbished Nespresso machines, without compromising on the coffee experience.

Nespresso PRELOVED machines are machines that have been returned to Nespresso through various channels. This could include new returned items, new items that do not meet our packaging quality controls or those machines returned with a fault. As the Nespresso PRELOVED machines are tested by making actual coffees on receiving your machine there may be apparent minor traces of this usage (as with our new machines).

Yes, your Nespresso PRELOVED machine will carry the remainder of your existing machines warranty OR upon receipt you will receive a 6-month warranty – whichever is longer.

You can find a range of machine care videos, designed to support you on our website here.

Our Coffee Specialists are available to assist you over the phone or via a video call should you require any further support with your machine. Please contact our Coffee Specialists here. We kindly ask that you ensure that you are with your machine at the time of calling and have its serial number to hand. We provide troubleshooting for all models of Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution for your machine. Nespresso are also able to provide removable spare parts for most models.

Nespresso PRELOVED machines will be no older than 3 years old from the date they were originally manufactured. Nespresso may further review this based on insights on the success of the Nespresso PRELOVED programme.

By opting to take a Nespresso PRELOVED machine, you are choosing an option that reduces the impact of Logistics by 50% compared to a traditional back to base repair. You are also supporting a solution which makes use of as much material (parts, casing etc.) from machines that would otherwise be securely recycled.

Yes, we will still offer the option of a traditional back to base repair when required. However, we strongly recommend the option of Nespresso PRELOVED due to the quicker resolution time and environmental benefits.

Nespresso PRELOVED machines will be no older than 2 years old from the date they were originally manufactured. Nespresso may further review this based on insights on the success of the Nespresso PRELOVED programme.

Your Nespresso PRELOVED machine will also carry the remainder of your existing machines warranty OR upon receipt you will receive a 6-month warranty – whichever is longer.

Each PRELOVED machine goes through a thorough cleaning and quality inspection, this is inclusive of the latest machine upgrades and replacing defective parts with new when required.

Machines collected at the point of delivering a Nespresso PRELOVED machine, will go back to our Repair Centre and will be assessed for refurbishment potential to be added back to the PRELOVED stock. If the machine is not deemed as suitable for refurbishment, then useable parts will be reclaimed from the machine (internal, removable and casings). Any remaining parts will be securely recycled.

Currently, Nespresso PRELOVED is only available in the Mainland UK, however it is something we are considering on how to expand in the near future.

For most customers (dependant on Postcode) the Nespresso PRELOVED machine will be delivered the next working day. You will receive a time slot from the courier, and they will take your defective machine away at the same time – meaning you only need one interaction.

Nespresso will make every effort to ensure a good stock coverage on all models and colours of machines that fall under Nespresso PRELOVED, however it may be that we do not have the specific model and colour you require. If this is the case the Nespresso Technical Agent will talk you through potential alternate colour choices

To provide the best quality service and to maintain additional hygiene measures we ask you to keep all your removable spare parts (eg. Water tank, drip tray, cup support, support grid etc.). The machine that you will be sent will be compatible with these items.

The minimum capsule quantity applies to each type of capsule; so if ordering both the minimum will be 50 capsules each of Vertuo and Original.

Please note: We are currently unable to process recycling collections added to a Pickup Point Delivery. Your recycling bags can be taken to a Pickup Point separately, simply select to print a label at home or select from the store to print it.

You can also drop off your used capsules for recycling - find out more here. 

Next Day Delivery: 

UK Mainland only – delivery the following day (Monday to Saturday) for orders placed by 5pm the previous working day. For first time customers, delivery may take 2-5 working days.

Priced at £4.95 / €5.95, or free when ordering 100 or more capsules, a coffee machine or Aeroccino. If your chosen delivery address is eligible for Next Day Delivery, it will appear in the delivery options at checkout. Signed for service unless opt out box is ticked.

Standard Delivery:

Republic of Ireland - delivery within 1-3 days (Monday to Friday) for orders placed by 11am the previous working day

Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight and Channel Islands – delivery within 2-5 working days (Monday to Saturday) for orders placed by 8pm the previous working day

Free when ordering 50 or more capsules, or a coffee machine. Signed for service unless opt out box is ticked. 

Sunday Delivery:
Guaranteed Sunday delivery between 9am and 5pm, with a pre-notified one-hour delivery window. Orders must be placed by 12pm on Saturday. UK mainland only.

Sunday delivery is not available for Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight or Channel Islands. You can find a full list of ineligible postcodes here.

Priced at £8.95 or half price (£4.45) for orders over 100 capsules. If you are not home to receive your order, you can request that the driver leaves it safe or with a neighbour by responding to your email/SMS notifications.

We recommend that you click on the 'Learn More' button to read the terms and conditions attached to the delivery option you have selected at the point of ordering to ensure that your parcel is delivered within the timeframe you are expecting.

**Please be aware that local events can cause delays with your Courier and therefore could impact deliveries. A communication will be shared by the Courier if you are impacted**

Our offers are reviewed on a regular basis, and are subject to change; as such we are unable to retrospectively apply offers or promotions to previous orders.

There will be no changes to the outer packaging, however the coffee in the box will have a recyclable cardboard insert to keep the sleeves secure in transit.

Our Next Day delivery option is a premium service: this may be selected on orders of up to 90 capsules at a cost of only £4.95. Alternatively, Next Day delivery is free on slightly larger orders of just 100 or more capsules if you’d prefer to add a few extra sleeves.

At Nespresso sustainability is key, and we aim for carbon neutrality wherever we can; as a result of this our minimum coffee order size is 50 capsules. Our capsules can be purchased in smaller quantities at your nearest Nespresso Boutique.

Our usual delivery costs apply for accessory orders unless they also contain 50 or more capsules or an Aeroccino.

We are no longer including a paper invoice with our deliveries, as part of our goal to reduce packaging waste. We will, however, always send an order confirmation with the order contents for all Nespresso orders.

If you require a copy of your invoice, this can be downloaded and viewed by logging into your online account here. Once logged in, go to 'My Account' then 'My Orders' where the PDF download will be available.

Once your order has been placed and processed by our warehouse, you will receive an email from nespresso@metapack.com. This will contain your order number and a link to our tracking site. You can also visit the tracking site directly by clicking here. Please wait 24 hours after placing your order for your tracking status to be updated.

If for any reason you don't receive an email, you can locate your order number from 'My Orders' when logged in online. Please note that your order history does not provide up-to-date tracking information for your parcel.

If your parcel is not yet trackable, please be assured that it will be on its way to you as soon as possible.

This system will allow you to track and trace your Nespresso delivery. We are unable to provide an exact time slot of when your parcel will be delivered. If you have any queries or need any assistance with tracking your order, please contact our Coffee Specialists here.

We accept PayPal (UK only, excluding Northern Ireland) and all major credit and debit cards, including Visa, Visa Debit, MasterCard, and American Express.

We do not currently accept Laser cards in the Republic of Ireland Or Maestro in the UK or Republic of Ireland as a payment method.

Free delivery is available for a number of different delivery methods, depending on what you are ordering. 

Free Standard or Pick Up Point delivery is available on all orders of 50 or more capsules, or any order including a Nespresso coffee machine. 

Free Next Day delivery is available for orders of 100 capsules or more for eligible postcodes.

Boutique Pick Up is free on any size order, and available for permanent coffee capsule orders only.

Please check the information on the delivery page when placing your order to see the options available for your chosen delivery address.

VAT is charged at 20% on all accessory and machine orders, apart from those being delivered to the Channel Islands. The total price on an invoice is inclusive of VAT. Please note that coffee is VAT exempt and therefore any invoice that only includes coffee will have no VAT included.

An invoice which contains coffee and other items will have VAT included in the cost of the VAT chargeable items. The delivery charge, where applicable, will have VAT included in the proportion of the delivery charge relative to the amount of the total which is VAT chargeable.

To reduce delivery packaging, most single Nespresso orders will be delivered in a new self-locking delivery box and not in a plastic wrapping. These boxes can be placed straight in to your kitchen cupboard for storage.

For multiple parcels or if you have selected the ‘leave safe’ delivery option, you will continue to receive your order in recyclable plastic wrapping, to protect your delivery from the elements. If you have any queries about your delivery, please contact our Coffee Specialists here.

Please note, all of our packaging is recyclable.

We're currently aware of a delay to some of our UK orders and are extremely sorry for any inconvenience this may cause. We aim to keep you updated by email of any delays to your parcel. Please allow 2-6 working days and contact us if your order has not arrived by this time.

If you find something is missing, damaged, or incorrect in your order, please contact our Coffee Specialists here, no later than 2 months from delivery, and a refund or exchange will be arranged. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Nespresso does not ship orders outside the country where the order was placed. Please click here to find a list of countries with Nespresso. Select the country where the order will be delivered, then proceed to their Contact Us page to inquire about placing an international order.

We hope you’ll always love the Nespresso accessories you purchase. Should you change your mind, you have the right to return goods that don’t suit you within 14 days of delivery, so long as they are in an undamaged and unused condition.

(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)

Purchases made in Boutique

Unwanted accessories that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt.

Purchases made online or by telephone

To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned accessory, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or your Nespresso account for use against your future order.

Should you receive a damaged accessory, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Purchases made in Boutique

We regret to inform you that unwanted coffee cannot be returned or exchanged if purchased in a Boutique, so we would ask you to double-check your chosen blends before ordering with our Boutique Coffee Specialists.

If your capsules purchased in a Boutique are damaged on opening the sleeve, these can only be returned to or exchanged in a Boutique.

Purchases made online or by telephone

We hope that you will be happy with your choice of our coffee blends. Should you change your mind, Nespresso is happy to exchange or refund purchases made via our website, App or over the telephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days. 

To arrange the collection, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned capsules, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order, or as a credit on your Nespresso account, to be used against future orders.

Please note that if the purchase of the unwanted capsules has resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition.

In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules and food bites, where the packaging has been opened or damaged after delivery.

Should you receive damaged capsules, please notify us as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Refunds are completed within 14 working days of the date the item is received at our warehouse. 

Should you ever wish to return a Nespresso machine, purchased directly from Nespresso, this can be done within 14 days of delivery, so long as the machine remains in an undamaged and unused condition.

(Over the festive period, we will be offering an extended returns period in conjunction with our existing returns policy. You will be able to return unused or undamaged products between 18th November 2023 and 31st January 2024)

Purchases made in a Boutique

Unwanted machines that were purchased in a Boutique can either be returned directly to the Boutique where purchased, or a collection can be arranged with our Coffee Specialists here. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt.

Purchases made online or by telephone

To arrange the collection of an unwanted Nespresso machine, please contact our Coffee Specialists here who will arrange the return for you. Once we receive your returned machine, Nespresso will reimburse you within a maximum of 14 days of receipt. The refund can only be made back to the original card used to pay for the order or to your Nespresso account, to be used against a future order.

Should you receive a damaged machine, please notify us by telephone or Live Chat as soon as possible, no later than 2 months from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or miss-described) are not affected by your rights of return and refund or our General Conditions of Sales.

Machines purchased in a Nespresso stockist

Machines purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. Nespresso is unable to give refunds for machines purchased from anywhere other than Nespresso directly.

Technical Issues

If you are experiencing a technical issue, or need assistance with your machine, please visit our Machine Assistance pages. The advice and video available may resolve the problem. For any further assistance, please contact our Coffee Specialists here.

There are ten capsules per sleeve apart from our Carafe Pour-Over blend which has seven capsules per sleeve due to the size. The quantities online are shown in capsules.

Yes. Nespresso Coffees are compliant with the Muslim and Jewish religious requirements, and are thus halal and kosher certified, respectively.

In keeping with kosher certification, the Coffees without flavours are “Passover” certified. Coffees with flavours are ”Parve” certified.

The aromas in the flavours used are extracted from natural sources.

We can confirm that the inner layer of the capsules do not contain Bisphenol A (BPA) or Shellac.

Nespresso capsules do not contain any preservatives. The coffee is kept fresh by being hermetically sealed in aluminium capsules, which offer an impermeable barrier to light, moisture, and oxygen.

Nespresso capsules do not contain common food allergens, including dairy, gluten, nuts, soy, and eggs. References to "malt", "milk", or "cocoa" notes are components of the aromatic profile and do not suggest their presence in the coffee.

The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee.  

Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g= 65 milligrams (mg) of caffeine.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):

Cup of filter coffee: 75mg
Mug of instant coffee: 100 mg
Tea cup: 50mg
Standard cola drink: up to 40mg
Standard energy drink: 80 mg
Dark chocolate bar: up to 50mg

Nespresso removes over 99.9% of the caffeine from green coffee by using two different methods. In the water decaffeination process, green coffee beans are soaked in hot water in order to dissolve the caffeine. In the carbon dioxide method, the green coffee is soaked in water after which carbon dioxide (one of the key constituents of air) is used to extract the caffeine.

Both methods are completely safe for coffee drinkers. The processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety, and richness of the aromas. The decaffeinated Nespresso varieties undergo the same quality controls applied to all Nespresso Coffees.

The residual caffeine content in Nespresso decaffeinated blends is below 0.1%, in accordance with all regulatory requirements.

We do apologise if an item you wish to order is out of stock.

We'd recommend checking back again later, as we are constantly working hard to ensure stock is replenished as soon as possible.

If you need more specific product restock information or wish to place an order urgently, please do not hesitate to contact our Coffee Specialists here.

Nespresso coffees are very low in calories, with less than 2 calories per cup.

No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high-quality coffee that our consumers have come to expect.

In addition, aluminium has the unique advantage of being infinitely recyclable. The use of aluminium also allows us to eliminate the need for any additional packaging or over wrap to protect freshness, and its light weight offers transportation and environmental savings when compared to other materials.

Within the capsule, the coffee is separated from the aluminium by a food-grade lacquer.

Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the brewing parameters produced by the Vertuo Line machines. As these parameters differ from those of the Original Line, it makes sense that the blends are different as well.

Nespresso capsules are hermetically sealed; protected from light, moisture and oxygen. At the end of every sleeve you will find both the "Production date" and the “Best before” date. The "Best before" date is approximately 6-11 months from the date of production. We guarantee that you receive your capsules at least two months before this date. As the date simply acts as an indicator of optimal freshness, flavor and aroma, unopened capsules are completely safe to consume after the "Best before" date.

Nespresso does not have any plans to add tea or hot chocolate capsules to our selection. We offer Limited Edition and flavour-infused Variations throughout the year.

Our foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique Coffee and Espresso to our members worldwide. In addition, Nespresso machines are carefully calibrated to produce the perfect cup of coffee, time after time. They would not be ideal for steeping tea or making hot chocolate.

To reset your password, please go to 'Login' and then 'Forgot Your Password?'.

When you have reached the reset password page, please enter your email address in the space provided. You will need to use the email address which is registered to your Nespresso account in order for this link to be sent successfully.

We will email you a link, which you can then use to log in on our website. The link should arrive within 24 hours and will remain valid for 3 days from receipt. Please note this link may be sent to you junk mail folder, so we would recommend checking this folder if it has not been received into your main inbox.

Alternatively, you can change your password by logging in and clicking on the 'My Personal Information' tab visible next to your name at the top of the page.

You can change your email address by logging into your account online and visiting 'My Personal Information'. When you select to edit this information you can amend your name, email address and password, if you wish.

If you experience any problems with amending your email address, please do not hesitate to contact our Coffee Specialists here.

If you are registered for online ordering, your Membership number can be found by logging into the website, and accessing any option in the account menu (for example 'My Orders'). Your Membership number will be displayed on the left-hand side under your name. Please note that this is generated a few hours after first registering.

If you are not registered for online ordering, your Membership number can be found on the top right-hand side of your invoices.

Some errors can be rectified online, whereas some will require you to speak with our Coffee Specialists. Please see the below list of the most common error codes and how best to resolve them.
If you have encountered an error code that is not listed below, please call us and our Coffee Specialists will be happy to help.

703 error code
We apologise but are unable to process your request with the details provided.
To continue please call Nespresso and specify the code 703.

709 error code
We apologise, but there seems to be an issue with accessing the appropriate delivery information for this order. If you are trying to copy a previous order, please ensure the delivery method is still available (for example Sunday Delivery may not be available if you are trying to place the order after the final cut-off.
If the problem persists, please call Nespresso and specify the code 709.

710 error code
Unfortunately your registration has not yet been completed. Please allow 30 minutes and try again.
Should you continue to see this message please call Nespresso and specify the error code 710.

711 error code
We apologise but are unable to process your order. To continue with your order please call Nespresso and specify the code 711.

729 & 740 error codes
There is a problem with your account. Please call Nespresso and specify the code 729/740.

741 error code
A problem occurred due to a technical problem. Please try closing your browser and reloading the webpage.
If the issue persists, please call Nespresso and specify the code 741.

766 error code
The transaction failed. This may be due to an error inputting the card details, 3D secure details, or the card has been declined by your bank. Please try placing your order again.
If the problem persists, contact Nespresso and specify the code 766.

767 error code
There was an error when trying to save your card as the default billing address does not match the billing address of the card. Amend the address before trying again.
If the problem persists, please contact Nespresso and specify the code 767.

814 error code
Your credentials are not valid for this current store. You may be trying to log in on a different country’s website. On the desktop website, please ensure the flag in the bottom left corner of the page shows the United Kingdom or Ireland, as required, before trying again. On the App, press ‘More’, then ’Countries & Languages’ and ensure the correct country is selected, before trying again.
If the problem persists, please contact Nespresso and specify the code 814.

Generic error code of numbers and letters (e.g. 54-fta)
We apologise, but the website has encountered a temporary error. Please wait a few minutes before trying to process your request again.
If the problem persists, please contact Nespresso and specify the code you encountered.

This message can appear in three different cases:

1. You may already be registered with that email address. If you think you may have previously registered, please request a forgotten password link to reset your password.

2. Your email address may already be linked to a Nespresso account in a different country. If so, you will need to either request this be removed from the overseas account, or alternatively, use a different email address in the UK / Ireland.

3. If you are registering with your existing Membership number, there may be a typing error in the information provided, making it different to the information on your account. Double-check the spelling of the information, and that there is a space in the postcode.

In all cases, please ensure that you are on the correct Nespresso website - the flag in the bottom left corner will indicate which country you are attempting to register with. Please note that there are two separate sites for our UK and Irish Members. 

If the problem persists, please do not hesitate to contact our Coffee Specialists here.

Express Checkout gives Members the opportunity to store their card details in their online account for online purchases, and also choose default delivery and payment methods for every online order, meaning they can ‘skip’ part of the normal ordering process, making online ordering much quicker.

Yes, Nespresso undertakes all reasonable steps in order not to allow your Data to be seen by third parties, other than those who act for or on behalf of Nespresso and have agreed to treat your Data confidentially and securely. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data.

To ensure the security and confidentiality of Data that Nespresso collects online, we use protected data networks, such as by industry standard firewalls and password protection (as indicated by the appearance of a padlock near the address bar at the payment screen). You can tell our website is secure on the payment screen as the http:// will be replaced with https:// in front of www.nespresso.com. The additional S stands for secure.

There are risks in purchasing online this is why we have put systems in place to create secure, reliable and trustworthy websites for our visitors, however please be aware that the internet is generally not regarded as a completely secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by Nespresso.

3D secure was created by Visa and Mastercard, to add another layer of security to online purchases, similar to Chip and PIN in stores.

The 3D secure pop-up will show you the personal message you used when you registered for 3D secure, and you will need to input your 3D secure password. The personal message selected at registration will be displayed so that you know that the popup is genuine. This pop-up is controlled by the bank the card is issued by, not by Nespresso.

Payment is not authorised until the correct password is entered, so you will not be charged for the purchase. You may not be able to complete the order process if you have entered your details incorrectly too many times. If this happens, you need to contact your bank.

Nespresso does not have access to your 3D secure registration details as these are confidential and held by your bank, so our Coffee Specialists cannot assist if you have forgotten any information. There are instructions on the pop-up to inform you what information needs to be entered, and what to do if you have forgotten your password.

Please note that your Verified by Visa or Mastercard SecureCode password is not the same as your Nespresso account password.

To unsubscribe from our mailing list, follow the links below. You will be prompted to login to the website, and then you can opt out of subscriptions.

UK: https://www.nespresso.com/uk/en/myaccount/showMySubscriptions

ROI: https://www.nespresso.com/ie/en/myaccount/showMySubscriptions

If you are having difficulty logging into your online account, please try the following:

1. Check you are on the correct website by confirming the flag displayed in the bottom left corner of the screen. If you are a Nespresso Professional customer, please visit our Professional site.

2. You will need to use the same email address as registered on your Nespresso account - double-check the spelling. If you are unsure what email address is currently registered, please contact Nespresso.

3. If your account is not yet setup for online ordering, please click on 'Register' and fill in the relevant fields. If you already have a Nespresso Membership number, please enter this when you register. 

4. If your password is incorrect, please use the 'forgotten your password' function. This will send you an email to reset the password for your account. Please check any junk and spam folders as this email can sometimes be diverted there. The link will remain valid for 3 days.

If you require any further assistance, please contact our Coffee Specialists here.

Unfortunately we are unable to transfer Nespresso accounts between countries. Our apologies for any inconvenience that this may cause.

If you have moved to the UK or Ireland, you will need to create a new Nespresso account. If you wish to use the same email address as on your previous account, you will need to contact the local Nespresso Team from your previous country of residence, and have them remove your email address from their database.

If you are moving from the UK or Ireland, please let us know by contacting our Coffee Specialists here, and we will be happy to close your account, remove your details from our mailing lists, and remove your email address from our database. This will enable you to register your new Nespresso account, in your new country of residence, without an issue.

As a Nespresso Plus member, when you make a purchase of 7 or more sleeves of coffee in one single order per month, we’ll send you a complimentary sleeve of our coffee of the month, tailored to your taste.

Anyone! Whether you are new to Nespresso or a long-time Nespresso coffee lover, you can sign up to Nespresso Plus.

With Nespresso Plus Auto Delivery you define the coffee that you want and the frequency you want to receive it. You can change the blends, quantities and frequency of your order at any time via your online account here.

As a Nespresso Plus member, on every purchase of over 70 capsules you will receive a coffee of the month, which will be a free sleeve of coffee that is tailored to your taste. You will also receive machine and accessory discounts and early/exclusive access to private sales.

You will be notified prior to the shipment of your order via email and your order can be amended up to the day before your order is sent. Alternatively, you can view the shipment date by logging into your Nespresso account here.

There is no minimum term for Nespresso Plus. You can cancel this with our Coffee Specialists here.

Your Nespresso Plus credit is added directly to your account every month, upon the payment of your monthly fee for you to use whenever you want. So, whether you want to treat yourself straight away or save up for a bigger item in the future, the choice is yours.

You may use credit for your auto delivery providing your payment is made prior to the date your order is due.

If you need to amend your payment date, or any other details you can contact our Coffee Specialists here.

You can check your Nespresso credit balance at any time by logging in online here.

We understand that your monthly Nespresso Plus credit may not always be enough to cover the cost of your order. Your credit will always be used first and any remaining balance will be taken using your stored credit/ debit card.

You can purchase a coffee machine at a reduced price and pay a monthly fee which will go onto your account as credit and can then be used towards the purchase of your coffee. This credit can also be used to pay for an Auto Delivery Subscription.

Enjoy free standard delivery with all orders containing 50 capsules or more.

Your Nespresso Plus credit will accrue on your account every month and can be spent on any Nespresso products. If you cancel your Nespresso Plus Subscription, your credit remains available for 2 years from the date of cancellation.

You can change the quantities, coffees, payment dates and frequency at any time by logging in under ‘My Account’ here and then ‘Subscription – Auto Delivery’.

There are 2 different types of Nespresso Plus Subscription Plans.

Nespresso Plus Machine Subscription: You can purchase a coffee machine at a reduced price and pay a monthly fee which will go onto your account as credit and can then be used towards the purchase of your coffee. This credit can also be used to pay for an Auto Delivery Subscription.

Nespresso Plus Auto Delivery:  You choose the coffee blends that you want and the frequency you want to receive them. Payment is taken and the order processed and dispatched on the day that you have selected. Your auto delivery order can be amended, and you are able to change the blends, quantities, and frequency of your order at any time.

If you fail to pay the monthly fee, Nespresso’s automated system will reattempt again until successful for three consecutive days.

Any outstanding balance will be carried forward so the next payment due will be for the previous month and the current month.

After two consecutive failed months we will send you an email giving 10 days to make the payments, failure to do so after this date will result in your Subscription being cancelled.

If payment fails for your Auto Delivery, you can go online here and update your payment details. Payment will be reattempted 5 times if no action is taken.

If you terminate before you have paid all 24 monthly fees, you will be required to pay a termination fee, amount dependent on your machine type. For more information, please contact our Coffee Specialists here.

Please note, Nespresso credit cannot be used to pay a termination fee.

Yes, if you switch from your old coffee Subscription i.e 10% extra credit to a new Nespresso Plus coffee plan, you will no longer receive the additional 10% credit. These plans are no longer available and cannot be re-instated once cancelled.

Find out more about Nespresso Plus here

We have a variety of special offers throughout the year, exclusively for Nespresso Members.

The best way to receive special offers is by email. You may join our mailing list by logging into your account, clicking “Welcome” at the top of the page, and selecting “Contact Preferences” from the drop-down menu.

The Nespresso & You discount is only valid on full priced machines and therefore cannot be used in conjunction with any other offer.

Nespresso & You is a tiered benefit system, rewarding for longevity of Membership and consumption. You can find more information here. 

Thank you for your interest in collaborating with Nespresso.

Please click here to send your inquiry to our team.

We always aim to deliver the ultimate coffee experience. If you believe we have failed to achieve this we would like to hear from you.

Please contact our Coffee Specialists here.

We hope you are happy with the resolution provided by our Coffee Specialists, but if you are not entirely satisfied, the matter can be escalated to their Team Leader to review with you further.

To speak to one of our Coffee Specialists, please contact us here for Whatsapp/ Live Chat or alternatively on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available Monday-Friday 8am-6pm, and Saturday 9am-4pm.