Frequently asked questions

The health and safety of our employees and consumers is our priority, which is why we have put in place many precautionary measures in all Nespresso boutiques. These include providing protective masks for our boutique staff, installing plexiglass screen in front of our terminals, limiting the number of people in the boutiques, practising social distancing and reinforcing our already strict hygiene measures.

We will continue to abide by all the authorities' rules and regulations. 

Yes. At Nespresso, we take the health and safety of our customers and employees very seriously. We are taking all the necessary steps to make sure all our products are safe from COVID-19. 

In order to redeem the voucher included with your Nespresso machine, please follow the steps below: 

1. Visit the following link: https://promos.nespresso.gr/en/
2. Fill in the machine details and upload the invoice 
3. Place your order
4. Fill in your personal details, your communication preferences  and complete your registration

Then, our team will review your registration and if all the registration details are in place, your parcel will be processed and delivered within 48 hours for Athens & Thessaloniki and within 72 hours for the rest of Greece (Days of delivery may vary for the rest of Greece, depending on the local courier partner. Saturdays, Sundays & public holidays are excluded).

For any further information you can call Nespresso at 800117130 (without charge from Greek local fixed line) or at 2106771300. Alternatively, you can contact us by filling in the following form: https://www.nespresso.com/gr/en/epikoinonia

Our capsules are hermetically sealed for optimal conservation of coffee aromas and to prevent coffee oxidation. There are two dates indicated on each sleeve: the production date and the best before date. We can ensure the coffee shelf life up to 12 months after the date of production. 

Decaffeination is an additional step before roasting and grinding. In general there are various decaffeination processes. Some of them use chemical solvents and others use natural ingredients: water or carbon dioxide, a natural constituent of air. We at Nespresso use only those with natural ingredients:

• In the water decaffeination process, the raw coffee beans are moistened to make the bean texture porous. After that by circulating the moisture through the porous beans, the water removes the caffeine and some other water-soluble solids. The extract is then removed and filtered via active carbon where caffeine is separated from the other valuable coffee solids, which are then returned to the beans. The purified water will be re-used for subsequent decaffeination processes. The decaffeinated coffee is then dried after which the beans are ready for roasting.

• In the carbon dioxide method, the raw coffee beans are moistened and put into a vessel where it is pressurized with liquid carbon dioxide. Circulating through the coffee, the carbon dioxide selectively draws the caffeine out of the bean. The decaffeinated coffee is then dried after which the beans are ready for roasting

Both decaffeination methods use only natural ingredients for decaffeination and are completely safe for coffee drinkers. The processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety and richness of its aromas for our consumers.

To order Nespresso Professional capsules please contact the number 2106711007 or click on the following link: https://www.nespresso-pro.gr/en/professional-coffee-capsules/

With our order tracking service you can easily be informed for the status of your order. Press on the following link to track your Nespresso order:  Order Tracking

You will receive your order without delivery charges, within 48 hours for Athens & Thessaloniki and within 2-3 working days for the rest of Greece (excluding Saturdays, Sundays & public holidays). The above apply for orders placed until 17:00.

For any further information you can contact Nespresso at 800117130 (without charge from Greek local fixed line) or at 2106771300. Alternatively, you can use our Contact form.

For packaging reasons all orders placed by Phone or Online, should be composed of a minimum of 50 capsules. You may mix the sleeves in your order as you wish.

Please find the available methods of payment below:

Phone Order:

• Cash on delivery
• Debit/Credit Visa/Mastercard (the card is charged by phone call)
• Bank transfer (you should include the member ID and your surname in the transfer)
• By any Greek Bank's e-Banking service(We will provide you with the unique payment code based your member ID)

The available payment methods for purchases via Nespresso Boutiques are the following:

• Cash
• Debit/Credit card

The available payment methods for orders via www.nespresso.com or the Nespresso mobile application are the following:

• Cash on delivery
• Debit/Credit card Visa/Mastercard
• PayPal

All the above payment methods do not include any additional cost.

In order to contact Nespresso in Cyprus, please call at +35780002233 or click on the following link: https://www.nespresso.com.cy/

You may purchase your favourite Nespresso Coffee with one of the following ways:

1. By phone order: call at 800117130 (without charge from Greek local fixed line) or at 2106771300 and you will receive your parcel without delivery charges within 48 hours for Athens & Thessaloniki and within 2-3 working days for the rest of Greece (excluding Saturdays, Sundays & public holidays). The above apply for orders placed until 17:00. Minimum order quantity is set to 50 capsules, due to packaging reasons.

2. Online order: by placing your order through nespresso.com or through the Nespresso mobile application and you will receive your order without delivery charges within 48 hours for Athens & Thessaloniki and 2-3 working days for the rest of Greece (excluding Saturdays, Sundays & public holidays). The above apply for orders placed until 17:00. Minimum order quantity is set to 50 capsules, due to packaging reasons.

3. From our Nespresso Boutiques. 

• Kolonaki: 21 Filikis Eterias Square, Athens, PC 10675
• Psychiko: 168 Kifissias Avenue, Neo Psychiko, PC 11525
• Kifissia: 11 Levidou, Kifissia 14562.
• Glyfada: 18 Grigoriou Lampraki, Glyfada, PC 16674
• Piraeus: Vas. Georgiou 24A, Piraeus, PC 18535
• Nea Smyrni: Irini 2, Nea Smyrni, PC 17121 (N. Smyrni Square)
• Golden Hall: 37A Kifissias Avenue, Maroussi, PC 15123
• Mc Arthur: Building Square E71, Spata, TK 19004
• Thessaloniki: Mitropoleos 36 & Ploutarchou, Thessaloniki, PC 54623
• Mediterranean Cosmos: 11th km Thessaloniki/Moudania National Road, Thessaloniki, PC 57001 (within shopping center)
• Patras: Maizonos 54-56, Patra, PC 26221 (inside Douvris store)

Below, you may find the addresses of Nespresso Boutiques:

• Kolonaki: 21 Filikis Eterias Square, Athens, PC 10675
  • Monday--Friday: 09:00-21:00
  • Saturday: 09:00-18:00
• Psychiko: Kifisias 168, Neo Psychiko, PC 11525
  • Monday to Friday: 09:00-21:00
  • Saturday: 09:00-18:00
• Kifissia: 11 Levidou, Kifissia 14562
  • Monday-Wednesday: 09:00-19:00
  • Tuesday-Thursday-Friday: 09:00-21:00
  • Saturday: 09:00-18:00
• Glyfada: 18 Grigoriou Lampraki, Glyfada, PC 16674
  • Monday-Friday: 08:00-21:00
  • Saturday: 08:00-20:00
• Piraeus: Vas. Georgiou 24A, Piraeus, PC 18535
  • Monday-Friday: 09:00-21:00
  • Saturday: 09:00-18:00
• Nea Smyrni: Irini 2, Nea Smyrni, PC 17121 (N. Smyrni Square)
  • Monday-Friday: 09:00-21:00
  • Saturday: 09:00-18:00
• Golden Hall: 37A Kifissias Avenue, Maroussi, PC 15123
  • Monday to Friday: 10:00 - 21:00
  • Saturday: 10:00 - 20:00
• Designer Outlet Athens (Mc Arthur): Building Square E71, Spata, TK 19004
  • Monday to Friday: 10:00 -21:00
  • Saturday:10:00-20:00 
  • Sunday 11:00-20:00 (May-October)
• Thessaloniki: Mitropoleos 36 & Ploutarchou, Thessaloniki, PC 54623
  • Monday to Friday: 08:00 - 21:00
  • Saturday: 09:00 - 18:00
• Mediterranean Cosmos: 11th km of Thessaloniki / Moudania, Thessaloniki, PC 57001 (within shopping center)
  • Monday to Friday: 10:00 - 21:00
  • Saturday: 10:00 - 20:00
• Patras: Maizonos 54-56, Patra, PC 26221 (inside Douvris store)
  • Monday-Wednesday-Saturday: 09:00 - 14:30
  • Tuesday-Thursday-Friday: 09:00 - 14:00 & 17:30 -21:30
• The Mall Athens : Andrea Papandreou 35, Maroussi, PC 15122 (Entry from Metro - Line 1)
  • Monday-Friday: 10:00 - 21:00
  • Saturday: 10:00 - 20:00
  • Sunday: 11:00-20:00 (only when all commercial stores are open, specific days of the year)

Υou may find the addresses of Nespresso Boutiques below:

• Kolonaki: 21 Filikis Eterias Square, Athens, PC 10675
• Psychiko: 168 Kifisias Avenue , Neo Psychiko, PC 11525
• Kifissia: 11 Levidou, Kifissia PC 14562.
• Glyfada: 18 Grigoriou Lampraki, Glyfada, PC 16674
• Piraeus: Vas. Georgiou 24A, Piraeus, PC 18535
• Nea Smyrni: Irini 2, Nea Smyrni, PC 17121 (N. Smyrni Square)
• Golden Hall: 37A Kifissias Avenue, Maroussi, PC 15123
• Designer Outlet Athens (Mc Arthur) Building Square E71, Spata, TK 19004
• Thessaloniki: Mitropoleos 36 & Ploutarchou, Thessaloniki, PC 54623
• Mediterranean Cosmos: 11th km of Thessaloniki / Moudania, Thessaloniki, PC 57001 (within shopping center)
• Patras: Maizonos 54-56, Patra, PC 26221 (inside Douvris store)
• The Mall Athens: Andrea Papandreou 35, Maroussi, PC 15122 (Entry from Metro - Line 1)

Alternatively, you can locate your nearest Nespresso Boutique by clicking the following link:

Boutique Locator | Nespresso GR

Click on “Please sign in to your account” at the top right of our website and then click on "Start registration". Are you already a member?

• If yes, simply enter your membership number and postal code in the last two fields and click on "Continue". You can then place your order.

• If not, simply select “No, I do not yet have a Nespresso Club membership number” and click on “Continue”. Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Continue”. Lastly, to Register your machine, please select your model and enter it's 19-digit serial number, the date and place of purchase. Click on “Skip registration of my machine” on the second tab, if you wish to register next time.

To change your E-mail address, all you need to do is:

1. Enter your login details (E-mail address and password) under "Please sign in to your account" on our homepage https://www.nespresso.com/gr/en/
2. Click on "My account" and then "My personal information"
3. Click on "Edit my information" again. You can then change your E-mail address and your password. Please confirm that you have access to both E-mail addresses, old and new alike. 

Click on this link, to find information about how to install the Nespresso mobile application on your phone and the services available :

https://www.nespresso.com/gr/en/mobileapp

The password you have entered is not correct. To change it, click on "Password Forgotten?" and enter your email address. You will receive an email, where you will be asked to enter a new password.

Nespresso Hellas can deliver your order inside Greece. Should you wish to purchase and have Nespresso products delivered outside of Greece, please contact the respective local Nespresso Market. 
Discover Nespresso's locations worldwide, by clicking on the following link:
https://www.nespresso.com/es/en/country

Should you wish to place an order and have it delivered to another country, you will need to create a new account in the Nespresso website, of the country you currently in. Please note that an Email address can only be used for one market at a time. To use the same email address on a new account, you will need to contact the local Nespresso market on which your email address is currently being used and have them remove it from their database.

There is no cost for creating, modifying or cancelling your Easy Order. Free delivery applies for all recurring orders. Your Easy Order can be set up via the Nespresso website under My Account/Easy Ordering, via the Nespresso App or by calling us at 8001171300 (toll free from Greek fixed line) or at 210 6771300, Monday to Saturday, 08:00 to 22:00.

Easy Ordering is there to facilitate the way you order Nespresso products. There are no contractual obligations for continuing to use the Easy Order service. You can easily create, modify or cancel any recurrent order through the Easy Ordering service by visiting My Account/Easy Ordering.

Easy Ordering allows you to receive your favorite coffee at the frequency and address of your choice, to prevent you from running out of your favorite coffee and to save you time and effort, on placing an order when you need it. You can set up, modify, or cancel your Easy Order via the Nespresso website, Nespresso App, or over the phone.

Ordering your favorite Nespresso coffee has never been easier!

You will be notified three days prior to the shipment of your following Easy Order via email. If you wish to modify the delivery address, selected items, their quantities as well as the delivery and payment information after receiving our email, you can still make changes until the day before the shipment at midnight (ex: 11:59PM on January 3 for an order shipping on January 4)

All information relevant to your Easy Order such as next scheduled date, delivery address and payment can be found under My Account/Easy Ordering upon logging in.

There are no delivery fees for your Easy Order. For packaging reasons all orders executed via Nespresso Web Site, Nespresso App or by the phone should have the minimum of 50 capsules.

The Easy Order service features the entire range of Nespresso coffee, Vertuo or Original Line as well as white or brown sugar. To order accessories or machines we suggest you choose a standard order.

All Nespresso Members can benefit from the promotions for which they are eligible. Please note however that not all promotional items, available for a limited time, are available for ordering via the Easy Order service. For the Limited Edition products, we recommend placing a separate order. If you are overstocked on your Nespresso coffee, you may choose to extend your next shipment date.

The minimum order volume is the same as a regular order, being 50 capsules. Free delivery is available for any recurrent order

You may refuse to collect your Easy Order upon delivery. If you paid for the order via PayPal or Credit Card, the amount will be returned to you. Alternatively, you may contact us so that we may proceed with the cancelation before the delivery.

The Easy Order service allows all Nespresso members to schedule their orders with a frequency of their choice and the orders are automatically executed.

In case you need immediate assistance with your machine, choose the model of your machine and browse through our troubleshooting guides: https://www.nespresso.com/gr/en/ypostiriksi-gia-ti-mixani#!/

Our Assistance Service Program offers step-by-step instructions and comprehensible guides to help you make the most out of your Nespresso machine and Aeroccino milk frother. Simply choose your model listed below and find everything you need to know about your machine.

If the technical issue persists, please contact our technical assistance service on our free phone number 8001171300 (from Greek fixed line) or at 2106771300. Our Assistance Service Team is available Monday to Saturday, from 8 am to 10 pm. We provide troubleshooting for all Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution.

If a repair is required, we offer the following benefits to our Nespresso members:

• Collection of your machine from your preferred address, without delivery charge.
• A loan machine for the duration of the repair.
• Full repair of your machine and a checking of all its components. This service is free if the machine is under warranty (following the warranty terms and conditions of the manufacturer). Outside the warranty period, our Team will inform you about our current flat fees.
• Return of your repaired machine to your preferred address, without delivery charge.
• A 6-month repair warranty extension covering any work carried out of warranty.

Firstly, please place the whisk inside and fill with fresh water until the first indication of "max". Then, switch to warm mode. After the stirring, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

In order to descale your machine, you should purchase the Nespresso descaling kit. This descaling kit is compatible with all Nespresso machines and contains two separate descaling liquids. We recommend one descaling every 600 capsules or once every six months.

The descaling agent gently eliminates the limescale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first machine use. For more information on descaling please refer to the user manual of your machine or the Machine Assistance page, which you can find below: Machine Assistance | Services | Nespresso GR

If you want to buy the descaling kit, you can follow the below URL: https://www.nespresso.com/gr/en/order/accessories/descaling-kit Alternatively, you can call Nespresso Club at 8001171300 (without cost from Greek fixed line) or at 2106771300, Monday to Saturday, from 8 am to 10 pm.

To order a spare part for your machine, please contact Nespresso by phone at 8001171300 (without cost from Greek fixed line) or at 2106771300. Our team will check the availability, and then will contact you to arrange the delivery of the spare part, without delivery fees. 

The warranty of your machine lasts for a period of two years from the date of purchase and the invoice (or a copy of the invoice) is needed, in order to cover any technical issues.

During this period, Nespresso will either repair or replace, at it's discretion, any defective product at no charge to the owner.

 This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or other reason beyond Nespresso’s reasonable control, included but not limited to :normal wear and tear, failure to follow the product instructions, improper or inadequate maintenance, calcium deposits or descaling, connection to improper power supply, unauthorized product modification or repair, fire, lightning, flood, input of dust/fluid/insects or other external causes.

The manual of your Nespresso machine is included in the initial box of the machine.

You can download the manual in the following link, after selecting your machine type: https://www.nespresso.com/gr/en/ypostiriksi-gia-ti-mixani#!/

You can recycle your capsules in one of the following ways:

• By giving the bag with the capsules for recycling to the courier, who will deliver your order, with the new service "Recycling at home". Το get your Recycling Bag(s) collected at the delivery, just inform us while ordering by phone or select the "Recycling at home" service during your online order.
  

  To add up to five(5) recycling bags in your basket:

  -Via Browser, on the "Nespresso Recommends" field, or by choosing "Order Accessories", on the subcategory "Others".

  -Via Nespresso App, by choosing "Accessories" and the subcategory "Recycling Products".

• In the special collection units, which are located in Nespresso Boutiques. Below you will find the addresses of Nespresso Boutiques, in order to choose the one closest to you:
  • Kolonaki: 21 Filikis Eterias Square, Athens, PC 10675
  • Psychiko: Kifisias 168, Neo Psychiko, PC 11525
  • Kifissia: 11 Levidou, Kifissia 14562
  • Glyfada: 18 Grigoriou Lampraki, Glyfada, PC 16674
  • Piraeus: Vas. Georgiou 24A, Piraeus, PC 18535
  • Nea Smyrni: Irini 2, Nea Smyrni, PC 17121 (N. Smyrni Square)
  • Golden Hall: 37A Kifissias Avenue, Maroussi, PC 15123
  • Desinger Outlet (Mc Arthur): Building Square E71, Spata, TK 19004
  • Thessaloniki: Mitropoleos 36 & Ploutarchou, Thessaloniki, PC 54623
  • Mediterranean Cosmos: 11th km of Thessaloniki / Moudania, Thessaloniki, PC 57001 (within shopping center)
  • Patras: Maizonos 54-56, Patra, PC 26221 (inside Douvri store)

The volume of capsules collected is transferred to Mega-eco. A specially designed capsule recycling machine separates the coffee from the aluminum, which is then recycled with environmentally friendly technology, for the production of other products. We use aluminum as packaging material for our capsules because it protects the approximately 900 aromas contained in a Nespresso Capsule. Aluminum can be recycled forever without losing its properties whereas coffee is used as agricultural fertilizer. Nespresso covers the cost of this entire trip to and from recycling points and provides the proceeds of the process on a non-profit basis.

The volume of capsules collected is transferred to Mega-eco. A specially designed capsule recycling machine separates the coffee from the aluminum, which is then recycled with environmentally friendly technology, for the production of other products. We use aluminum as packaging material for our capsules because it protects the approximately 900 aromas contained in a Nespresso Coffee. Aluminum can be recycled forever without losing its properties whereas coffee is used as agricultural fertilizer. Nespresso covers the cost of this entire trip to and from recycling points and provides the proceeds of the process on a non-profit basis.

There are two reasons: (1) we must use some virgin aluminium to fine-tune the alloy; and (2) the membrane is still made from virgin aluminium. But of course, we’re working towards increasing the percentage of recycled aluminium that we use.

Switching to recycled aluminium represents a big change in our production. It therefore takes some time to switch all our production lines. This is being done as a rolling change, and the new capsules will be introduced across the full Original & Vertuo range in the coming 2 years. Original Line Master Origin Colombia is our first coffee capsule using recycled aluminium and by the end of 2021, we aim to have the full Original Line and Vertuo ranges of coffee capsules made using recycled aluminium.

Aluminium that is recycled, (including our capsules), is collectively reprocessed and endlessly reformed. Most of the capsules that are recycled are returned into the general aluminium stream, to become new aluminium products, from cans to car or airplane parts. Some of the capsules that are returned to us by consumers in countries close to Germany (France, Be-Ne-Lux and Switzerland) are re-melted and reformed to become new capsules. We focus on countries which are close to Germany as most of the aluminium re-smelters are located there, and it doesn’t make sense environmentally to bring back capsules from countries further away.

The recycled aluminium comes from a variety of sources, including post-consumer scrap as well as scrap recovered during the production process.

No, the extraction, and thus the taste of your coffee, will not change.

We use aluminium because it optimally protects the freshness, taste and quality of Nespresso coffee. That way, we can ensure that the aromas developed during the roasting process are retained until the coffee reaches your cup. We also use aluminium for the capsules to ensure optimal functionality in Nespresso machines. Aluminium also has the added benefit of being infinitely recyclable.

It means that 80% of the aluminium we use for the complete capsule (the capsule itself, plus the foil membrane) is recycled aluminium. The membrane has a different functional requirement than the main capsule body, and for now we will continue to use virgin aluminium to ensure it functions effectively. The capsule body alone, excluding the foil membrane, consists of at least 90% recycled aluminium.

A precision consumption system like Nespresso uses a precise amount of water, coffee ground and energy to make one cup - minimising food, water and energy waste. With other methods of coffee preparation, consumers tend to use more coffee than required and keep it warm for too long - then throw out left-over coffee, which represents a lot of waste.

Although it seems counterintuitive, the precise consumption of portioned coffee means that it has a similar environmental impact to filter coffee and mocha, and better than bean-to-cup machines. The footprint of portioned coffee is lower if the capsules are recycled, which is why Nespresso has worked relentlessly since 1991 to increase the volume of used capsules that are recycled.

However, we are constantly innovating and finding new ways to further reduce our impact on the environment. We currently use aluminium as it optimally protects the freshness, taste and quality of Nespresso coffee. That way, we can ensure that the aromas developed during the roasting are retained until the coffee reaches your cup, without the use of overwrapping/pouches. Aluminium also has the added benefit of being infinitely recyclable, which is why we place so much focus on making our global recycling scheme easy to use.

Most of the components and materials of our coffee machines are recyclable. The only parts which are not recyclable are the electronic circuit board and some plastic parts with glass fibres (the brewing unit). Consumers can recycle their machines through the “recycling scheme”, where appliances are sorted by material.

Nespresso supports the following three pillars:

• Gastronomy
• Culture (Classical Music, Movies & Design)
• Performance (Golf, Tennis, Sailing, Polo)

If you wish to send us a request for partnership or sponsorship, please verify if it is actually a part of our pillars. If this is the case, we kindly invite you to send us your request by e-mail, in the form you will find in the following link:Contact Us Page | Nespresso GR and mention the information below:

• The date and duration of the event.
• The type of request or event: is it a sponsorship or participation as a partner?
• Your contact information: your name, email address and phone number.
• A summary of the event: the expected number of visitors, the location, etc.

In case of interest, we will contact you directly.