Top 5 FAQ
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In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least 2 times a year. The harder the water is in the area where you live, the more often you will need to descale your Nespresso machine. Water residue and limescale can accumulate within the system. This may not only affect the temperature, flow and quality of your espressos, but also shorten the life of your machine.
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If you believe your Nespresso machine is defective, please contact Nespresso at 8101 1007 from 08:00am to 10:00pm or by email for technical assistance or instructions on how to proceed with a repair.
Our trained machine specialists are qualified to carry out a full diagnosis by phone as soon as you call them. If appropriate, they will advise that you opt for the Nespresso Assistance Package, which includes:
- The collection of your Nespresso machine from your home or an address of your choice (excluding outlying island areas)
- The loan of a Nespresso machine for the repair period (subject to availability)
- The repair of your Nespresso machine and a full check of its components
- The return of your Nespresso machine to the same collection address
- Repaired parts will be warrantied for the unexpired portion of the original warranty or six months, whichever is greater.
*Please note:During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warrantied only for the unexpired portion of the original warranty or six months, whichever is greater. This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond Nespresso’s reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance, calcium deposits or descaling, connection to an improper power supply, unauthorized product modification or repair, use for commercial purposes, fire, lightning, flood or other external causes. This warranty is valid only in the country of purchase or in such other countries where Nespresso sells or services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. A flat fee is applied if the Nespresso machine is no longer under warranty.
You may also visit the Nespresso Assistance video page, where we provide a step-by-step Nespresso Assistance Service guide on each machine.
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The caffeine content depends on the Nespresso coffee, and is defined by the proportion of Robusta coffee ground in the blend (Robusta containing more caffeine than Arabica) and the "grammage" of coffee per capsule.
For Original range, it contains between 40 to 130 mg of caffeine, excepted for the decaffeinated ones.
• The Ristretto range (25ml) varies from 40 to 120 mg caffeine per cup.
• The Espresso range (40ml) varies from 50 to 130 mg caffeine per cup.
• The Lungo range (110 ml) varies from 70 to 110 mg caffeine per cup.
• The Decaffeinato range contain 2 to 4 mg caffeine per cupFor Vertuo range, it contain between 60 and 200 mg of caffeine per cup, except for the decaffeinated ones.
• The Espresso range (40 ml) varies from 60 to 150 mg caffeine per cup.
• The Double Espresso range (80 ml) varies from 130 to 160 mg caffeine per cup.
• The Gran Lungo range (150 ml) varies from 120 to 200 mg caffeine per cup.
• The Mug range (230 ml) varies 130 to 200 mg caffeine per cup. Half Caffeinato is an exception as it is a blend of regular Arabica coffee and decaffeinated coffee and contains 90 mg caffeine per cup.
• The Alto range (414 ml) varies from 160 to 200 mg caffeine per cup.
• The Decaffeinated range varies from 4 to 12 mg caffeine per cup.For Professional range, it contains between 50 to 100 mg of caffeine, except for the decaffeinated ones.
• The Ristretto range (25ml) varies from 50 to 100 mg caffeine per cup.
• The Espresso range (40ml) varies from 60 to 80 mg caffeine per cup.
• The Lungo range (110 ml) varies from 70 to 100 mg caffeine per cup.
• The Decaffeinato range contain 2 to 4 mg caffeine per cupThere is no link between 'intensity' and caffeine level. Caffeine is a colourless and flavourless substance that is released on contact with water. The more water is added to the coffee, the more caffeine it will contain. The Nespresso coffee “intensity” is determined by the following:
- Body – the thickness and texture of the coffee in the mouth. The coffee with a strong body will be mellower; on the contrary, the coffee with a light body will have a lighter texture.
- Bitterness – the Nespresso coffee with higher intensity will have a higher level of bitterness, similar to the bitterness of dark chocolate and roasted cocoa beans.
- Degree of Roasting – the degree to which the coffee beans were allowed to roast is one of the key factors that dictates the aromatic profile of the coffee.
All in all, the higher the Nespresso coffee “intensity” is, the higher the body thickness, bitterness and degree of roasting the coffee has.
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In Hong Kong, you have a 2 year warranty on all machines and Aeroccino as long as you can provide proof of purchase.
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The date shown on the packaging is a "Best Before Date"
- Which means that the optimal organoleptic proprieties of the product are guaranteed until this date.
- The product can still be consumed after this date.
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