Frequently asked questions

There are 60 species of coffee tree in the world, and only 2 are cultivated for consumption: Coffea Arabica (Arabica) and Coffea Canephora (Robusta). Arabica shrubs are delicate and demanding plants, cultivated in plantations situated on the slopes of mountains, mainly in Central and South America, and in Eastern Africa. The delicacy of its aroma generally increases as the altitude at which it is grown rises. Robusta is more resistant to the conditions of tropical climates and grows in areas disliked by the Arabica plant, in low-lying country where it is hot and humid, mainly in West Africa and in South-East Asia.

Our wide coffee range of 29 capsules is primarily organized by cup size, espresso or lungo, caffeinated or decaffeinated. On the following page you can fill out a test and discover which capsules are similar to your taste:

https://www.nespresso.com/hu/en/kave-valaszto

Espresso is a drink brewed from ground coffee using water under boiling temperature, at high pressure, and usually served in a 40 ml cup. It is characterised by a creamy head known as the crema, which carries much of the aroma. The intensive flavours and aromas of an espresso may vary (from fruity to flowery, from cocoa to roasted) depending on the roasting process and the blend. 

The Nespresso concept has redefined and revolutionised the way millions of people enjoy their espresso coffee today. It has shaped the global coffee culture. Thanks to continuous innovations and highest quality, Nespresso has evolved from being the pioneer and trendsetter for portioned coffee into a worldwide reference.

Each Nespresso blend has unique aromatic notes. Our standard selection of 29 various blends can be subdivided into six coffee families, based on their similar characteristics. These families are Ispirazione Italiana, Barista Creations, Master Origin, Espresso and Lungo.

Perfect coffee is no coincidence, it all starts at the growing land. It must be deliberately created, consistently and without compromise, cup after cup, which means we push the boundaries uncompromisingly at every step of the long value chain from tree to cup.

Nespresso capsules are designed to work perfectly with Nespresso machines. Capsule technology is not only infinitely recyclable; it also retains the freshness and quality of ground coffee. It is completely sealed from air, light and humidity, guarding the aroma, freshness and flavour of perfectly ground coffee until the moment of brewing.

The Nespresso capsules contain 5 grams for the Espresso range and 7 grams for the Lungo range of fresh roast and ground coffee.

No, Limited Edition is produced from special high quality coffee beans that are available and purchased in limited quantities. Limited Edition is therefore only available for limited periods of time.

Nespresso focus is on coffee expertise and experience; currently there are no plans to diversify into other beverages.

The intensity is defined by a coffee's degree of roasting, its body and its bitterness. In addition the intensity is due to the concentration of the coffee. It does not refer to the amount of caffeine found in the coffee.

Health authorities (WHO, EFSA, US Department of Agriculture) concluded that moderate caffeine intake of up to 400 mg per day does not have any adverse effect on health for a healthy adult population. For pregnant and breastfeeding women it is recommended to limit intake to maximum 200 mg per day. If you are concerned about potential sensitivity to coffee we advice you to consult your health practitioner.

All Nespresso coffees contain between 40 and 130 mg of caffeine. The amount of caffeine in a capsule depends on the varieties of coffee used in the recipe. The Robusta contains an average of 2.4% whereas the Arabica contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine.

Kazaar, Master Origin India, Envivo Lungo and Barista Creations Corto have more than 100 mg caffeine per cup due to their high Robusta content.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):

Cup of filter coffee: 80–200 mg
Mug of instant coffee: 40–100 mg
Tea cup: 25–110 mg
Standard cola drink: up to 50mg
Standard energy drink: 80 mg
Dark chocolate bar: up to 50mg (Milk chocolate: 25 mg)

All decaffeinated product is tested and must legally contain less than 0.1% residual caffeine.  Caffein content is checked in green coffee, in roasted coffee and in the finished product. Decaffeinated coffee contains max 3 mg of caffine per cup.

Nespresso uses coffee decaffeinated with water and carbon dioxide from natural sources. For the Nestlé -owned water decaffeination process, green coffee grains are soaked in hot water in order to dissolve caffeine. The green coffee beans free of caffeine are dried while the water extract goes through active carbon where caffeine is absorbed. Dried green coffee beans are re-soaked in the water extract now free of caffeine. Subsequently, green coffee beans are dried and roasted. Decaffeination with carbon dioxide is a very gentle process occuring under pressure at almost room temperature. Caffeine is extracted very selectively, reducing any unwanted changes to the coffee bean composition to a very minimum. The residual caffeine content in decaffeinated coffee at Nespresso is below 0.1% w/w, in order to comply with the most stringent regulatory requirements in this field.  Nespresso has several varieties of decaffeinated coffee. Both extraction processes allow to extract caffeine while keeping intact the aromas and flavours of coffee. The decaffeinated Nespresso varieties undergo the same quality controls applied to other Nespresso varieties.

Scientific evidence indicate that moderate coffee consumption is safe for pregnant / breast feeding women (equivalent to 200 mg of caffein / day). If you are concerned about potential sensitivity to coffee we advice you to consult your health practitioner.

Only reliable sources of information on the internet need to be considered, and not all websites contain information which is scientifically proven. The main websites which can deliver such type of reliable information are:  

www.ico.org (International Coffee Organisation)  
www.cosic.org (Coffee Science Information Center)
www.positivelycoffee.org

The Nespresso  capsules contain only fresh roasted and ground coffee with the exception of the flavoured coffees (Vanilla Éclair, Caramel Créme Brulee, Cocoa Truffle) which also contain natural flavours added to fresh roasted and ground coffee.   It is the combination of the Nespresso system - machines and hermetically sealed capsules-, which creates the consistently dense crema and perfect in-cup results.

The shelf-life of Nespresso coffee ranges is 12 Months from the date of production.  The perfectly portioned coffee capsules are filled in hermetically sealed in 100% recyclable aluminium Nespresso capsules to preserve ultimate freshness from the harmful effects of air, light and moisture.  Nespresso guarantees product freshness up to this date with no significant deterioration in cup quality.

The base of the coffees is changed, we are not using Livanto anymore. We've created a new Arabica blend for a softer and more delightful experience with less acidity and bitterness. The new blend contains Brazilian Bourboun Arabica and Colombian Arabica which is similar to Linizio Lungo. This blend is not part of our permanent range.

All coffees contain aluminium which is naturally present in green coffees, as in many other raw materials of agricultural origin. Nespresso coffee does NOT contain aluminium coming from the capsules nor the pods, as coffee is not in direct contact with the aluminium sheet. There is a food grade film (invisible) which separates the aluminium from the coffee.  The analyses Nespresso performs show that there is NO contribution from the Aluminium coming from the capsule to the cup.

We've created a new Arabica blend for a softer and more delightful experience with less acidity and bitterness. The new blend contains Brazilian Bourboun Arabica and Colombian Arabica which is similar to Linizio Lungo. This blend is not part of our permanent range.

The Nespresso capsules and our accessories can be bought in the Nespresso Boutiques. Please visit the following page for information about the locations and opening times of our Boutiques:

https://www.nespresso.com/hu/en/uzletkereso#map-intro

Flavours come in the form of a very fine powder. They are added to the coffee after grinding. As they are specially designed for Nespresso to make a perfect and original harmony, the flavours have been recreated using a blend containing natural substances. These natural substances have a natural origins like plants or flowers, with at least part of the natural substance originating from a base component of the characterized flavour. The flavours do not contain any food allergens.

Yes, in very little proportions. A flavoured coffee contains less than 5kcal per capsule (vs less than 2kcal/ capsule for a non flavoured coffee).

Online ordering still works, but due to the increased number of orders, delivery delays are unfortunately expected. (1-3 business days)

For Nespresso, protecting the health of our customers, our employees and business continuity is paramount. It is also extremely important for us to always help our customers with their coffee purchases. However, the current health situation requires increased caution and discipline from all of us.

We understand that the current situation may cause concern. Therefore, we strive to keep Nespresso products available to all our customers and to safely transport them to your home. However, due to the increased number of orders, delivery delays are unfortunately expected.

- If you place your order on working days before 20:00 with home delivery: DHL courier service will deliver your package in 1-3 business days.

• Out of our delivery options, we continue to provide home delivery. In order to prevent the spread of the coronavirus, our shipping partners aim at minimalizing the potential contact during parcel delivery.
• Please always inform the courier if you are voluntarily isolated and also about the most appropriate transfer method for you.
• Boutique Pick-Up delivery mode is available again.
• You can track your parcel on the according websites:
  • DHL: https://www.dhl.hu/exp-hu/expressz/nyomon_kovetes.html
• The delivery for Orders above 100 capsules is free
  more about the delivery rates and options: https://www.nespresso.com/hu/en/szallitas

Our capsules are exclusively available to order via the Nespresso in the following way:

- in our Boutiques: please find more info about location and opening hours on the following link:

https://www.nespresso.com/hu/en/uzletkereso#map-intro

- via the website www.nespresso.com

- via mobile application

- freephone number 06 80 25 82 80

Please be informed the Cash on Delivery payment mode is not available for safety reasons.

You can pay by card to the courier. 

Please use the Credit Card payment option during the checkout. (Visa or Mastercard)

If you wish to amend or cancel your order, you should to call the free-phone number 06 80 25 82 80.

Nespresso will continue to guarantee the delivery of all packages. However, due to the increased number of orders, it may take longer to deliver the package. You will find the exact delivery time on this page. We cordially ask your patience.

Nespresso will continue to guarantee the delivery of all packages. However, due to the increased number of orders, it may take longer to deliver the package. (3-4 business days) You will find the exact delivery time on this page. We cordially ask your patience.

More details: https://www.nespresso.com/hu/en/szallitasi-informaciok

Please contact Nespresso immediately on freephone number 06 80 25 82 80 and we will arrange the delivery to your alternative address. Please note that this may cause a delivery delay.

Free delivery offer for all orders above 5000 HUF via  www.nespresso.com mobile application and phone.

The offer is valid between 2 June 2020 and 30 August 2020 for orders placed on www.nespresso.com and Nespresso mobile apps with a minimum worth of 5 000 Ft.

The morning / evening and the same day delivery is available with an additional charge of 500 HUF.

Free delivery offer for all orders above 100 capsules via www.nespresso.com, mobile application and phone.

Buy at least 100 coffees simultaneously at www.nespresso.com or via Nespresso mobile app, and recieve free delivery Promotional period from 1st July 2018 until withdrawal.

Out of the promotional period : If you place an order of over 200 capsules or a new machine on the Nespresso website:

• the delivery will be free with DHL home delivery or if the package should arrive to a pick up point,
• if you would like to receive your order on working days with MPL home delivery between 7 and 9 am or between 5 and 8 pm, the delivery fee is 500 HUF.

Delivery costs in case of DHL home delivery: 1.290 HUF

Delivery costs in case of MPL home delivery (between 7 and 9 am or between 5 and 8 pm): 1.790 HUF

Delivery costs in case of Pick Pack Point delivery: 890 HUF

Delivery costs in case of Same day delivery (available only in Budapest): 1.790 HUF

The Pick Pack Points are accessible and flexible collection locations and include outlets such as newsagents.

Select from more than 3300 Pick-up Points (Inmedio, Relay, OMV, Mol) and pick up your order when you want. Place your order until 18:00 and receive your coffee on the next day(Only in Budapest).

Once this delivery has been left at the appropriate PPP point, you will receive notification via a text message. After the message date you can pick up your package in the next 5 days in opening hours.

If you have received a damaged package, you should contact our coffee specialists on free-phone number 06 80 25 82 80. Our coffee specialists shall provide you with the best possible solution.

If you can not log in make sure that you have checked the following:  
- check if you used capital letters or any punctuation mark                 
- check if you used the password reminder function.                          
If you can not log in either way call Nespresso toll free number (0680 2582 80) for further help.

If you wish to change your email address, you need to log in to your internet account. Click on “My Account” on the order page and you will then be able to amend your personal details. Select the option “My email address” and then enter the new email address.

When you are on the last page of placing an order make sure that you have filled in the box in red, which says "I have read and accepted the trade terms".

If you wish to change your address, you need to log in to your internet account. Click on “My Account” on the order page and you will then be able to amend your personal details. Select the option “Delivery address” and then enter the new address.                               

Alternatively, you can amend your address while placing an internet order. When placing your order, you are provided with an order overview after confirmating the capsules. The delivery and invoicing address(es) are given in the middle of the page. You can click on the button “Change” to amend an existing or add a new address.

Your Nespresso membership number is created when you place your first order via www.nespresso.com or when you have registered via Nespresso on the phone or in our Boutique. Your membership number can be found on any of our invoices and also can be seen on the last page of the order at the left top corner. You are advised to provide your personal membership number whenever you contact us. This enables us to provide you with an answer as quickly as possible.

If you think your machine is broken, please call Nespresso on our freephone number (06-80-25-82-80). The  coffee specialists provide technical assistance through the phone, and if neccessary, take care of the repair of the machine.

Our repair services:
- You can bring your faulty machine directly to our Repair Center (Swiss Electronic Szerviz, Budapest, 1141, Cinkotai út 91.C., open: Monday-Friday: 9-18), but on request, we provide delivery service anywhere in the country. 
- We provide a loan machine for the time of the repair.
- During the repair, we perform a complete, preventive maintenance, cleaning and descaling.
- We grant an extended warranty at least 6 month for every repaired machine.

If you are an Expert or an Ambassador member, these services above is free of charge if the machine is under warranty.

The Nespresso Repair Center (Swiss Electronic Szerviz) is located under the following address:

91/C Cinkotai út, Budapest, 1141

The Repair Center is opened on every working day from 9am to 6pm.

We kindly ask you to contact the Nespresso team on freephone number 0680 258 280 and we’ll be happy to assist you with your inquiry. The Nespresso Club is available on workdays: 7 am. to 21 pm. and on weekdays and public holidays: 8 am. to 19 pm.
When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.

Regarding the usage, descaling or programming of your coffee machine we can provide you help via videos as well. These videos are available if you click on the following link. After opening the website, please chose the type of the machine you wish to handle. The videos are available in English with subtitles if needed.

In order to always enjoy the highest quality coffee, we recommend to descale your machine regularly (depending on the usage). The below data provide some help:                                                                                                                    
 Consumption             Machines without milk frother         Machines with milk frother

2 cups a day                        every 8 month                              every 4 month  
4 cups a day                        every 5 month                              every 2,5 month
6 cups a day                        every 3 month                              every 1,5 month
8-10 cups a day                   every 2 month                              every 1 month

If you need further assistance, please contact our toll free number: 06 80 25 82 80

The warranty for Nespresso coffee machines and Aeroccinos is valid for 2 years after the purchase. For the validation of warranty, the proof of purchase (original, or copy of invoice) is neccessary.
In Hungary, machines are under warranty if: purchased from Nespresso Hungrary, or its official retail partners, or the machine's type is exactly the same as those sold in Hungary.

The milk frother or the steam system of the appliance is probably clogged.
-Dissolve the milk frother according to the instructions for use, and wash it thoroughly - can also be cleaned in household dishwashers (max 60 ° C) - and then assemble it.
-Switch on the appliance, fill the water tank with potable water and put the milk frothing unit on. Place a larger cup / cup under the milk foam outlet.
- Press and hold down the "clean" button on the milk frother unit for 10-15 seconds. The system overheats the system. If necessary, repeat steaming several times.

- If the quality of the milk froth is inadequate, proceed as follows: place one or two drops of detergent in the milk container with cold water and then start a milk-free recipe without a capsule. Repeat if necessary. Then put clean, cold water in the milk container and rinse the system with a milk froth recipe.
- If the above does not resolve the problem, descale the appliance as described in this manual.

Important: High-quality milk foam requires cold, preferably high-protein milk. Certain types of milk (eg bio-milk, lactose-free milk, soy milk, seed milk and other alternative types of milk) do not foam well. Try to use cold, preferably durable, milk with a fat content of 1.5-3.5%.

We can also help you with the help of the milk froth cleaning. To access the videos, please click on the link below and select the type of device you want to get help with. Hungarian subtitles are available for videos.

If you need further assistance, please contact our toll free number: 06 80 25 82 80

Lattissima devices consider the descaling program successful if:

• The descaling pipe was correctly insterted
• 6 dl liquid is poured into water tank (5 dl of water and 1 dl of Nespresso descaling liquid)
• In the rinse period fill the water tank to the maximum level
• At the end of the process the machine turnes itself off

If one of these criterias is not met, the device detects the process has not been performed properly. Please perform the process again as described above (no descaling solution is required for water reprocessing).

If you need further assistance, please contact our toll free number: 06 80 25 82 80

If you press a cup button and no water comes out of the outlet, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
For the Essenza machine, simply lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.
Essenza Mini, Inissia, CitiZ, Pixie, and Lattissima owners can fill the water tank, eject any capsule, close the coffee lever and press either cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For owners of machines with steam functions, it is best to activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.
If you need further assistance, please contact our toll free number: 06 80 25 82 80

Empty the capsule container. If the capsule container is too full, it prevents the proper positioning of the capsule.

• It is important to open the lever in to a fully vertical position (on U, Prodigio, Expert devices open the slider)
• The capsule should insert into the brewing unit without any adjustment
• Close to the completely horizontal position

The coffee outlet maybe partially or completely blocked. In such a case it is nescessary to clean the pyramid plate (the part which perforates the capsules) with a sponge or a softer brush. Than turn on the machine, fill the water tank. Place a cup under the coffee outlet and start brewing with Lungo button. Repeat the rinsing 3-4 times until clear water flows through the device.

Recommendation: it is advisable to run through water once a day with one cup.

Another possible reaseon is need to descale the device.

If you need further assistance, please contact our toll free number: 06 80 25 82 80

It is totally normal that some of the water or coffee flows/drops into the capsule container. Mostly it happens when you do not insert a capsule into the machine, and the rewing unit is not sealed with the capsule.

The capsule container can hold 5 or 6 used capsule. Coffee/water is also collected in the drip tray in the same time (about half in this time). It is advisable to empty it regularly because the collected liquid flows easily.

If the capsule is deformed or improperly inserted, the brewing unit will not close tightly and water will flow straight through to the coffee outlet or to the drip tray.

If the problem persists and there is a huge amount of water in the drip tray, please contact Nespresso

The optimum temperature of the coffee at the coffee outlet is between 83-89 °C. It might be much colder in the cup, especially if the cup itself is cold, or if a short coffee is prepaper into a big cup. We advise to preheat the cup with hot water. The other possible reason is that the machine needs to be descaled.

We advise you to let the device cool down between 2 preparations. You are also advised to clean the interior with warm water and a soft cloth after each use. We do not recommend the use of abrasive sponges as they can damage the surface, allowing milk residue to build up in the scratches. 

Do not put Aeroccino 3 into the dishwasher! Aeroccino 4 can be cleaned in dishwasher.

The coffee outlet may be partially or completely blocked.

It is necessary to clean the pyramid plate (the part which perforates capsules) with a sponge or a softer brush. Then turn on the machine, fill the water tank with drinking water. Place a larger cup under the outlet. Brew some water through the device without capsules. Repeat this procedure 3-4 times until there is clear water flow from the appliance.

Recommendation: It is advisable to clean the water thoroughly once a day with 1 cup of water.

Another possible reason is the device need to be descaled.

If you need further assistance, please contact our toll free number: 06 80 25 82 80

If you are not happy with the amount of coffee that your Nespresso machine provides, you can reset the amounts delivered.

Essenza Mini/Inissia/Citiz/Pixie/Latissima lines can be reset as follows:

- switch on the machine, fill the water tank with potable water;
- take a capsule and place a cup under the coffee spout;
- press the coffee button and keep pressing until you have reached the required amount of coffee.
This quantity will be the saved in the memory of your machine. In future, your cup will be filled to this new level. The programming can be done any time, for both lungo and espresso buttons.

U, Prodigo:

switch on the machine, fill the water tank with potable water;
- take a capsule and place a cup under the coffee spout;
- press the coffee button close the slider and keep pressing until you have reached the required amount of coffee.
This quantity will be the saved in the memory of your machine. In future, your cup will be filled to this new level. The programming can be done any time, for both lungo and espresso buttons.

You can also do factory reset on all devices. Please follow the steps in your device's user manual.

If you need further assistance, please contact our toll free number: 06 80 25 82 80

This is the indication that the water tank is empty or the water tank not fits perfectly. Please refill it and put it in it's place. Push any control when done to start extraction.

This is the indication that the used capsule container is full. Please empty it and press any button to make coffee.

It is also possible that a capsule is stucked. In this case, please remove the used capsule from the appliance when it is switched off. Make sure if there is any capsule that may be stucked in the brewing unit. Try to remove it carefully.

Check the connection: plug, voltage, fuse.

The U-type device is sensitive to current electrical fluctuations, so it is advisable to try the device in another room or in another power source.

• Check the compatibility of your smartphone or tablet with your device: min. 8.1 iOS or 5.0 for Android and 4.0 for Bluetooth
• Make sure that you have activated the Bluetooth® function
• Always use the latest Nespresso App
• Restore the factory settings to the coffee machine
• Clear the coffee machine from the Nespresso App
• Clear the coffee machine from the Bluetooth® menu
• Make sure your smartphone or tablet is next to the coffee machine (max 20 cm)
• Check your internet connection
• Make sure there are no microwave devices in the vicinity of the device
• If you have the opportunity, try pairing another smart device with your coffee maker

If you need further assistance, please contact our toll free number: 06 80 25 82 80

Slow, steady blinking: The appliance heats up. It takes approximately 25-40 seconds (depending on the type of device), this blinking will turn to continuous light. The device can be used.

Fast and steady flashing: The device is in descaling mode. To exit the descaling mode, hold both buttons at the same time for 5-6 seconds. Maybe the device has overheated. Please allow it to cool down for at least 30 minutes.

Fast Triple Flashing: Indicates an electronic fault in the machine. Please contact Nespresso Customer Service

LED in on continuously:

The capsule container is full, please empty the capsule container.
In the case of an Expert device, the capsule container consists of two parts: a capsule conatiner and a drip tray. If any part is missing, the coffee machine will be disabled and the service lamp will light continuously. Please check the presence of these parts.

The water tank is empty: Fill it with fresh water and place it in place

Slow Blinking:

The device must be descaled. Please do it according to the instruction manual, or we can help you with this on video. To access the videos, please click on the link below and select the type of device you want to get help with. Hungarian subtitles are available for videos.

You need to have the voucher with the serial number on it, and attach the copy of the invoice too.
You can choose between 3 different options:
- sumbit the voucher in our boutiques;
- send the voucher to Nespresso Customer Service (1061 Bp., Pf.: 400.);
- visit the www.nespresso.com/promotion/hu website.

As a rule you receive the voucher from your machine dealer. Alternatively you may download or request the voucher on www.nespresso.com (during the promotion).

If the voucher is uploaded on our website or sent us by post, it will be processed in the incoming order within two business days, if possible. If you would like to validate the voucher personally in one of our Boutiques, it can be processed immediatelly.

The serial number has 19 digits and starts with  08..., 09..., 10..., 11... or 12... depending on the year of production.
You will find the serial number (according to the machine model) on the drip tray, underneath the machine beneath the barcode and/or on the machine's reverse side on a silver sticker. Mostly there is an additional sticker on the packaging.

Nespresso machines available in certain department stores, specialised cookware stores and online.
Find your nearest retailer:
https://www.nespresso.com/hu/hu/pages/store-locator

 A Nespresso considers the  reduction of its carbon footprint particularly important, therefore like in other Western European countries has launched its capsule recycling program in Hungary too.

All Nespresso Grand Cru capsules are made of aluminium, as this is the most appropriate material to preserve the perfect quality and freshness of our coffee.

After the separation of components,  coffee grounds can be upgraded in a number of ways. They can be used for example as a natural fertiliser for agriculture or as an energy source for domestic heating.

The recycling of used coffee capsules in Hungary has been fully elaborated by Nespresso and these are carried out within the territory of Hungary. Recycling of both aluminium and coffee grounds are held by our professional partners, aluminium continues its was in aluminium production and coffee grounds is reused as energy resource.

Currently you are  able to bring your used coffee capsules to our used coffee capsule container in the Nespresso Boutiques, however Nespresso elaborates new collecting system to  triplicate its capacity in order to increase the number of recycled capsules to 75 %.

The Nespresso Boutiques can be found on the following address:

Nespresso Boutique:

• Nespresso Boutique Andrássy: 1061 Budapest, Andrássy út 27., 
• Nespresso Boutique Allee: Allee Bevásárlóközpont, földszint, 1117 Budapest, Október huszonharmadika u. 8-10. 
• Nespresso Boutique Aréna: Arena Plaza, földszint 1087 Budapest, Kerepesi út 9. 
• Nespresso Boutique Győr - ÁRKÁD Győr Bevásárlóközpont, földszint: 9027 Győr, Budai út 1. 

Nespresso mini Boutique:  

• Nespresso Mini Boutique - MAMMUT  Bevásárló- és szórakoztató központ, 1024 Budapest, Lövőház utca 2-6, Mammut II., földszint
• Nespresso Mini Boutique - MOM Park Bevásárlóközpont, földszint: 1123 Budapest, Alkotás utca 53. 
• Nespresso Mini Boutique - ÁRKÁD Bevásárlóközpont, földszint: 1106 Budapest, Örs vezér tere 25/A 
• Nespresso Mini Boutique - WESTEND CITY CENTER Bevásárlóközpont, földszint: 1062 Budapest, Váci út 3., 

We are on to make the process more easier and wider. There is an opportunity to send the used capsules back by the DHL courrier service. During your order delivery they can recieve your used capsules to be recycled.

If you wish to get more information on recycling, please visit: https://www.nespresso.com/positive/hu/en#!/sustainability

Nespresso has put in place its unique AAA Sustainable Quality™ Program to secure the long-term supply of highest quality coffee for our consumers, while improving the quality of life of farmers and their communities. Nespresso has committed to source 80% of its coffee from its unique AAA Sustainable Quality™ Program including Rainforest Alliance certification by 2013.  Nespresso has chosen to work with Rainforest Alliance to develop its AAA Sustainable Quality™ Program because Rainforest Alliance recognises the importance of quality to Nespresso’s sustainable success.

The program name derives from the common “AA” denotation for highest quality Kenyan beans, and the third “A”, added by Nespresso, stands for sustainability.

The repair is one of our most important services:
    - We notify you about the descaling when neccessary
    - We provide technical assistance at our free phone (0680/258280)
    - We provide repair for your machine if neccessary
    - If you wish, we pick up your machine, and deliver it back to you after the repair
    - We provide a loan machine for the time of the repair for free of charge
    - In addition to the repair, we clean and descale your machine
    - We grant an extended warranty of 6 month after the repair

The address is: Budapest 1141, Cinkotai út 91.C

Opening hours on business days: 09:00-18:00. 

a material that can be infinitely recycled without losing any of its properties (Approximately one third of the world aluminium demand is met by recycled sources and 75% of the aluminium ever produced is still in circulation). Coffee grounds can also be reused in a number of ways. They can be used for example, as a natural fertiliser for agriculture or as an energy source for the production of electricity or domestic heating. Nespresso will put systems in place to triple its capacity to recycle used capsules to 75% by 2013.  Recycling give a new life to the aluminium and a second life to the coffee grounds.  

International Aluminium Institute website: http://www.world-aluminium.org/Sustainability/Recycling 
Environmental Profile Report for the European Aluminium Industry, European Aluminium Association, April 2008

Ecolaboration™ is a platform to work together with our partners to protect the future of our capsules for coffee-lovers worldwide and manage the social and environmental impacts of our business, while improving the lives of coffee farmers and their communities.

Our amibitious objectives are as follows:
- To source 80% of coffee from the Nespresso AAA Sustainable Quality™ Coffee
Program, including Rainforest Alliance certification of the farms
-  To put systems in place to triple its capacity to recycle used capsules to 75%
- To reduce the carbon footprint of the Nespresso operation per cup by 20%