Top 5 FAQ
It is totally normal that some of the water or coffee flows/drops into the capsule container. Mostly it happens when you do not insert a capsule into the machine, and the rewing unit is not sealed with the capsule.
The capsule container can hold 5 or 6 used capsule. Coffee/water is also collected in the drip tray in the same time (about half in this time). It is advisable to empty it regularly because the collected liquid flows easily.
If the capsule is deformed or improperly inserted, the brewing unit will not close tightly and water will flow straight through to the coffee outlet or to the drip tray.
If the problem persists and there is a huge amount of water in the drip tray, please contact Nespresso
All Nespresso coffees contain between 40 and 130 mg of caffeine. The amount of caffeine in a capsule depends on the varieties of coffee used in the recipe. The Robusta contains an average of 2.4% whereas the Arabica contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine.
Kazaar, Master Origin India, Envivo Lungo and Barista Creations Corto have more than 100 mg caffeine per cup due to their high Robusta content.
Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):
Cup of filter coffee: 80–200 mg
Mug of instant coffee: 40–100 mg
Tea cup: 25–110 mg
Standard cola drink: up to 50mg
Standard energy drink: 80 mg
Dark chocolate bar: up to 50mg (Milk chocolate: 25 mg)
In order to always enjoy the highest quality coffee, we recommend to descale your machine regularly (depending on the usage). The below data provide some help:
Consumption Machines without milk frother Machines with milk frother
2 cups a day every 8 month every 4 month
4 cups a day every 5 month every 2,5 month
6 cups a day every 3 month every 1,5 month
8-10 cups a day every 2 month every 1 month
If you need further assistance, please contact our toll free number: 06 80 25 82 80
If you think your machine is broken, please call Nespresso on our freephone number (06-80-25-82-80). The coffee specialists provide technical assistance through the phone, and if neccessary, take care of the repair of the machine.
Our repair services:
- You can bring your faulty machine directly to our Repair Center (Swiss Electronic Szerviz, Budapest, 1141, Cinkotai út 91.C., open: Monday-Friday: 9-18), but on request, we provide delivery service anywhere in the country.
- We provide a loan machine for the time of the repair.
- During the repair, we perform a complete, preventive maintenance, cleaning and descaling.
- We grant an extended warranty at least 6 month for every repaired machine.
If you are an Expert or an Ambassador member, these services above is free of charge if the machine is under warranty.
There are 60 species of coffee tree in the world, and only 2 are cultivated for consumption: Coffea Arabica (Arabica) and Coffea Canephora (Robusta). Arabica shrubs are delicate and demanding plants, cultivated in plantations situated on the slopes of mountains, mainly in Central and South America, and in Eastern Africa. The delicacy of its aroma generally increases as the altitude at which it is grown rises. Robusta is more resistant to the conditions of tropical climates and grows in areas disliked by the Arabica plant, in low-lying country where it is hot and humid, mainly in West Africa and in South-East Asia.