Frequently asked questions

Our products can be purchase:

- in our Boutiques: 

https://www.nespresso.com/hu/hu/nespresso-uzletek

- via the website www.nespresso.com

- via mobile application

- customer service toll free number: 06 80 25 82 80 

from Monday to Friday from 08:00 to 19:00 and Saturday from 09:00 to 16:00.

View our offer for offices, hotels, restaurants, cafes or bars at https://nespresso-pro.hu/ or call Lyreco's customer service at 06 80 08 01 08

• Home delivery, Boutique pick-up, and pick-up points.
  For detailed information, please visit our website: https://www.nespresso.com/hu/en/szallitas
• Nespresso will cover the shipping costs for orders of at least 10,000 Ft placed on our website, via our mobile app, or by phone. For orders placed as part of the Coffee and Coffee Machine Bonus Program, Nespresso will cover the shipping costs for orders of at least 5,000 Ft.

The delivery time for orders is on average 1-3 business days. When the order is prepared, we will notify you by email about the expected arrival and the tracking link.

If you have any further questions regarding your package, please contact the shipping partner directly. 

If you wish to amend or cancel your order, you should to call the free-phone number 06 80 25 82 80.

You can view the full terms of cancellation in clauses 10.4 and 10.5 of the Sales Conditions at the link below:

https://www.nespresso.com/hu/en/jogi-feltetelek

You can download the cancellation form here.

You can also access the cancellation feature via the link below:

https://www.nespresso.com/hu/hu/orderWithdrawal

If you have received a damaged package, you should contact our coffee specialists on free-phone number 06 80 25 82 80. Our coffee specialists shall provide you with the best possible solution.

* Log in to the Nespresso webshop account.

* Click on your name and select "my addresses" from the drop-down menu.

- if you want to add a tax number to an existing company name, select the company name and select the "make this my default billing address" option.

- if the desired billing address is not yet included in your addresses, click the "add address" button, then after "save" select the "make this my default billing address" option.

* After the default billing address has been set and saved, select "My personal data" from the menu bar on the left.

* Here, if company data was previously saved for the default billing address, the last name, first name, e-mail address and the tax number field will also be visible under confirmation of e-mail address.

* After entering the tax number, click the save button.

If you wish to change your email address, you need to log in to your internet account. Click on “My Account” on the order page and you will then be able to amend your personal details. Select the option “My email address” and then enter the new email address.

Since January 1, 2021, strong customer authentication is required for online purchases under the EU PSD2 directive. In addition to entering card details, additional verification is needed to confirm the transaction.If authentication fails, please contact your card issuer's customer service.

If you can not log in make sure that you have checked the following:  
- check if you used capital letters or any punctuation mark                 
- check if you used the password reminder function.                          
If you can not log in either way call Nespresso toll free number (0680 2582 80) for further help.

You receive your Nespresso membership number with your first purchase. You can find it on a previous invoice or on http://www.nespresso.com after logging in, under "My Account" / "My Personal Information."

As a result of a system upgrade, you may not see your Nespresso machine on your online account.

We can assure you, however, these machines are visible in our system and we can offer appropriate assistance at any time.

We kindly ask you to contact the Nespresso team on freephone number 0680 258 280 and we’ll be happy to assist you with your inquiry. The Nespresso Club is available on workdays: from Monday to Friday from 08:00 to 19:00 and Saturday from 09:00 to 16:00.
When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.

Regarding the usage, descaling or programming of your coffee machine we can provide you help via videos as well. These videos are available if you click on the following link. After opening the website, please chose the type of the machine you wish to handle. The videos are available in English with subtitles if needed.

The Nespresso Repair Center (Swiss Electronic Szerviz) is located under the following address:

91/C Cinkotai út, Budapest, 1141

The Repair Center is opened on every working day: Monday 9 am to 18 pm, Tuesday to Friday 9 am to 17 pm.

We provide 2 years warranty for sales below 250.000 HUF, 3 years for sales above 250.000 HUF. For the validation of warranty, the proof of purchase (original, or copy of invoice) is neccessary.
In Hungary, machines are under warranty if: purchased from Nespresso Hungrary, or its official retail partners.

You can buy Nespresso spare parts from the Nespresso webshop or through the customer service. Only a few popular accessories are available on the website, but parts for all machine types are available from our customer service. Please contact our colleagues on our toll-free number: 06 80 25 82 80

Important: Only accessories are available for the appliances, not internal parts!

We do not recommend putting any parts of the machine in the dishwasher. However, an exception is made for the milk frothers in the Lattissima range. For these, we strongly recommend disassembling the milk frother into parts and cleaning them thoroughly in the dishwasher.

If you are not satisfied with the amount of coffee the machine gives you, you can easily change it.
Turn on the coffee machine and fill the water tank with drinking water;
put a capsule in the coffee machine and a cup under the spout;
press the button for the coffee cup you want to set and hold it down until the desired amount is boiled, then release it.
The machine will remember this quantity and will brew it the next time you brew coffee. You can change the volume of any cup size at any time in this way.

For machines with a digital display, follow the instructions in the menu.

It is also possible to reset the factory quantities. Please refer to the relevant instructions in the user manual. We can also assist you with setting the quantities via video. To access the videos, please click on the link below and select the type of your device and the topic you would like help with. 

The orange/red dual flashing light may indicate several issues. Please check the following:

1. Ensure that a capsule is inserted. The device cannot be started without a capsule.
2. Verify that the lever securing the brewing head is fully turned (this may vary by model: to the lock symbol or beyond).

If the issue persists after these checks:

• Gently rotate the centrifuge head located at the top of the brewing head 2-3 times in both directions. The rotating head may get stuck due to the release of coffee oils.
• Check the central needle for any deposits and clean it with a thin tool if necessary.
• Finally, initiate a cleaning program.

In order to always enjoy the highest quality coffee, we recommend to descale your machine regularly (depending on the usage). The below data provide some help:                                                                                                                    
 Consumption             Machines without milk frother         Machines with milk frother

2 cups a day                        every 8 month                              every 4 month  
4 cups a day                        every 5 month                              every 2,5 month
6 cups a day                        every 3 month                              every 1,5 month
8-10 cups a day                   every 2 month                              every 1 month

If you need further assistance, please contact our toll free number: 06 80 25 82 80

Lattissima devices consider the descaling program successful if:

• The descaling pipe was correctly insterted
• 6 dl liquid is poured into water tank (5 dl of water and 1 dl of Nespresso descaling liquid)
• In the rinse period fill the water tank to the maximum level
• At the end of the process the machine turnes itself off

If one of these criterias is not met, the device detects the process has not been performed properly. Please perform the process again as described above (no descaling solution is required for water reprocessing).

If you need further assistance, please contact our toll free number: 06 80 25 82 80

If no water comes out of the spout of the machine when you press one of the coffee maker buttons, the system has most likely become airless. This can happen if you do not use the machine for a long period of time and if the water in the coffee tank has run out while brewing.

In the case of Essenza Mini, Inissia, Essenza Plus, CitiZ, Pixie, Lattissima, Creatista, lift the lever so that the capsule inside falls into the container and close it. Press the button of one of the coffee cups and the built-in air venting unit will extract the remaining air from the system.

In the case of an Atelier, lift the capsule holder and insert the milk frother. Press any button to start brewing and the built-in venting unit will expel the remaining air from the system.

For Vertuo machines, please start the cleaning programme according to the instructions for use.

The milk frother or the steam system of the appliance is probably clogged.
-Disassemble the milk frother unit according to the instructions and wash it thoroughly - it can be cleaned in a household dishwasher (max 60 °C) - and reassemble it.
-Switch on the appliance, fill the water tank with drinking water and put the milk frother unit on. Place a large cup/glass under the spout of the milk frother.
-Press and hold the button marked 'clean' on the milk frother unit for 10-15 seconds. The unit will steam through the system. If necessary, repeat the steaming process several times.

- If the above does not solve the problem, descale the appliance as described in the instructions for use.

We can also help you with milk frother cleaning via video. To access the videos, please click on Machine Assistance and then select the type of machine you have and the topic you would like help with. 

Important: For good quality milk foam, you need milk that is chilled, preferably with a higher protein content. Some types of milk (e.g. organic, lactose-free, soy, seed and other alternative milks) do not foam well. Try to use cold, preferably long-life milk with a fat content of between 1.5 and 3.5%.

The optimum temperature of the coffee at the coffee outlet is between 83-89 °C. It might be much colder in the cup, especially if the cup itself is cold, or if a short coffee is prepaper into a big cup. We advise to preheat the cup with hot water. The other possible reason is that the machine needs to be descaled.

It is totally normal that some of the water or coffee flows/drops into the capsule container. Mostly it happens when you do not insert a capsule into the machine, and the rewing unit is not sealed with the capsule.

The capsule container can hold 5 or 6 used capsule. Coffee/water is also collected in the drip tray in the same time (about half in this time). It is advisable to empty it regularly because the collected liquid flows easily.

If the capsule is deformed or improperly inserted, the brewing unit will not close tightly and water will flow straight through to the coffee outlet or to the drip tray.

If the problem persists and there is a huge amount of water in the drip tray, please contact Nespresso

It is always a good idea to check that the used capsule holder is not full, which can prevent the new capsule from being inserted properly.

It is important that, with the capsule holder fully open (with the sliding switch open in the case of U, Prodigio, Expert), the capsule is inserted into the device without any adjustment and then closed until it is completely horizontal.

The coffee flow may be partially or completely blocked. In such a case, it is necessary to clean the pyramid plate (the part that pierces the capsule from the front) with a sponge or a softer brush. Then turn the machine on, fill the water tank with drinking water. Place a large cup under the spout. Brew a portion of water through the machine, without the capsule. Repeat this 3-4 times until you have clean water flowing from the machine.

Suggestion: It's a good idea to do a clean water cleansing once every 1-2 days with 1 cup of water.

Another possible reason is the need to descale the appliance.

The coffee outlet may be partially or completely blocked.

It is necessary to clean the pyramid plate (the part which perforates capsules) with a sponge or a softer brush. Then turn on the machine, fill the water tank with drinking water. Place a larger cup under the outlet. Brew some water through the device without capsules. Repeat this procedure 3-4 times until there is clear water flow from the appliance.

Recommendation: It is advisable to clean the water thoroughly once a day with 1 cup of water.

Another possible reason is the device need to be descaled.

If you need further assistance, please contact our toll free number: 06 80 25 82 80

To activate or deactivate the descaling mode: press and hold both buttons simultaneously for at least 5-6 seconds, until the buttons change to a slower flashing or until the buttons light up continuously.

If you wish to know the details and conditions of the Coffee Machine Bonus Program, please click on the link below:

https://www.nespresso.com/hu/en/kavegep-bonuszprogram#/

If you wish to know the details and conditions of the Subscription by Nespresso please click the link below:

https://www.nespresso.com/hu/en/bonuszprogram#/

Jelen tájékoztató a Kávé Bónuszprogram során keletkezett vásárlói egyenleg és a Nespresso által jóváírt bónuszprogram kedvezmény felhasználásának számlán történő megjelenítésének magyarázatául szolgál.

A számla a következő tételeket tartalmazza:

• Bónuszprogram kedvezmény (FREECREDITS) – a vásárló havi befizetései után jóváírt 10%-os bónuszösszeg, amelyet a vevő termékvásárláskor kedvezményként érvényesíthet. A számlán a kedvezményt negatív előjellel tüntetjük fel a termékek között, amely összeggel csökkentjük a vevő által fizetendő összeget.
• Vásárolt termékek
• A számlán a termékek nettó egységára, a megvásárolt termékek nettó értéke, ÁFA értéke, valamint bruttó értéke szerepel, melyek feltüntetése a számlán törvényi előírás szerint kötelező. (Áfa tv. 169. §)
• A Részösszeg sor a vásárolt termékek és kedvezmények együttes értéke
• Felhasznált kredit – vásárló által a bónuszprogram havídíj jogcímén befizetett kummulált és a vásárlás időpontjában rendelkezésre álló összeg, amely a vásárlás során fizetőeszközként szolgál
• Fizetendő összeg – a vásárlás ellenértékeként tényleges fizetendő összeget mutatja.
• Fizetendő összeg = Részösszeg - Felhasznált kredit

Az aktuálisan felhasználható egyenlegről vásárlóinkat havonta e-mailben tájékoztatjuk, valamint vevő a webshop fiókjában is megtekintheti.

Minden további részlet a Bónuszprogramról weboldalunkon megtekinthető: Jogi feltételek - Bónuszprogram konstrukciók)

With the Centrifusion ™ technology of Nespresso Vertuo machines, you can also extract the last drop of aromas from each Vertuo capsule. The system spins the capsule at 4,000 rpm, mixing the coffee grounds with the hot water to create a crema that is guaranteed to crown your favorite coffee.

The different extraction phases are as per follow:

• The capsule is read and all of the extraction parameters are defined
• Infusion: the machine injects water in the capsule
• Centrifusion: the machine rotates the capsule while continuously injecting water to extract all the aromas of the coffee and create the perfect crema
• Finalisation: the rotation reaches up to 4000 rotations per minute to fully extract the coffee and to dry the capsule.

No. Nespresso Original and Vertuo coffee machines come with different capsules that work differently in their own systems.

You can also watch the process in the movie below.

Make sure that the top of the coffee machine is locked and plugged in.

Then fill the water tank, remove the drip tray and place a bowl with a capacity of at least 1 liter in front of the coffee machine.

Turn on the coffee machine by pressing the operating button on the top once. When it is no longer flashing but lit continuously, the coffee machine is switched on.

Then press the button 3 times within 2 seconds, which will automatically start the rinsing process, however, it may take up to 2 minutes for the water to drain from the coffee machine.

The operation may take up to 7 minutes. The process can be stopped at any time by pressing the button again.

When cleaning is complete, the button will light continuously.

You can see the meanings of the device flashing in the video below.

In addition, if you have any problems with your coffee machine, we recommend that you contact our coffee specialists, who are available online and by phone to help you. In addition, we recommend that you register your coffee machine so that you can easily access our online help videos, technical advice, whatever your problems.

The amount of caffeine is different for each coffee and depends on three factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee and water used to prepare the cup.

For Vertuo, the caffeine content varies depending on the cup size and coffee blend:

• Espresso (40ml): 70-150mg/cup
• Gran Lungo (150ml): 120-200mg/cup
• Mug (230ml) and Alto (414ml): 140-200mg/cup
• Half Caffeinato (230ml): 90mg/cup

Crema is a naturally formed foam of coffee and air.  It is produced during the extraction process and is a sign of ultimate coffee quality, enhancing the tasting pleasure. The crema protects coffee aromas, sealing them in the cup until they are released as the coffee drinker enjoys his/her coffee. The crema allows consumers to benefit from the full aromatic profile. This is the first single-serve system to brew large-cup coffee with crema, as crema has traditionally been a feature of espresso.

The crema of Original Espressos and Lungos is dense and creamy while the crema from the Vertuo is more generous.

The Vertuo machine reads the barcode on the rim of the capsules to identify how to prepare the coffee. The machine adjust the parameters needed for the specific coffee, such as the amount of water, length of infusion, temperature of water, speed of extraction, flow rate and more. 

Our coffee blends are developed using a unique process that includes the precise screening of coffee beans, as well as the expert blending, roasting and grinding of the blends to ensure the finished product is optimally matched to the coffee making parameters of your Vertuo.

With more than 27 different coffee pods and 4 different cup sizes available, we are confident that you will find the Vertuo coffee that will give you the perfect coffee moment in your home, every time.

No Nespresso coffee capsule contains a milk ingredient. The shape and size of the Vertuo capsules differ from the usual capsules of the Original range because it is a completely new system.

The Vertuo system automatically adjusts brewing parameters to deliver the optimal taste. If you prefer a shorter coffee, you can use the Smart App or simply stop the extraction with a button press. However, keep in mind that changing the coffee length may also affect the flavor.

We recommend that you take a look at the taste and aroma profile of each capsule on our website, so you can easily compare Original and Vertuo coffees. You can also help us to categorise the capsules of the two systems, as for example the Master Origins or Barista Creations ranges are available for both systems.

You can buy Vertuo capsules exclusively at Nespresso Boutique, on the Nespresso website or over the phone.

There are 60 species of coffee tree in the world, and only 2 are cultivated for consumption: Coffea Arabica (Arabica) and Coffea Canephora (Robusta). Arabica shrubs are delicate and demanding plants, cultivated in plantations situated on the slopes of mountains, mainly in Central and South America, and in Eastern Africa. The delicacy of its aroma generally increases as the altitude at which it is grown rises. Robusta is more resistant to the conditions of tropical climates and grows in areas disliked by the Arabica plant, in low-lying country where it is hot and humid, mainly in West Africa and in South-East Asia.

The Nespresso capsules contain 5 grams for the Espresso range and 7 grams for the Lungo range of fresh roast and ground coffee.

The intensity is defined by a coffee's degree of roasting, its body and its bitterness. In addition the intensity is due to the concentration of the coffee. It does not refer to the amount of caffeine found in the coffee.

All Nespresso coffees contain between 40 and 130 mg of caffeine. The amount of caffeine in a capsule depends on the varieties of coffee used in the recipe. The Robusta contains an average of 2.4% whereas the Arabica contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine.

Kazaar, Master Origin India, World Explorations Cape Town Envivo Lungo and Barista Creations Corto have more than 100 mg caffeine per cup due to their high Robusta content.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):

Cup of filter coffee: 80–200 mg
Mug of instant coffee: 40–100 mg
Tea cup: 25–110 mg
Standard cola drink: up to 50mg
Standard energy drink: 80 mg
Dark chocolate bar: up to 50mg (Milk chocolate: 25 mg)

All decaffeinated product is tested and must legally contain less than 0.1% residual caffeine.  Caffein content is checked in green coffee, in roasted coffee and in the finished product. Decaffeinated coffee contains max 3 mg of caffine per cup.

At Nespresso, we use decaffeination methods that preserve the original flavor of our coffees.

We decaffeinate naturally: we use only ingredients found in our environment, such as water and carbon dioxide. Both processes gently extract the caffeine from green coffee without altering the flavor of the coffee beans.

The Nespresso lineup also includes coffees that contain only a portion of decaffeinated coffee. This allows you to enjoy your favorite coffees even with a moderate caffeine content.

Scientific evidence indicate that moderate coffee consumption is safe for pregnant / breast feeding women (equivalent to 200 mg of caffein / day). If you are concerned about potential sensitivity to coffee we advice you to consult your health practitioner.

The capsules contain only freshly roasted and ground coffee, except for flavored varieties, which also include natural flavoring. The Nespresso system—combining machines and hermetically sealed capsules—ensures a consistently dense crema and a perfect result.

The shelf-life of Nespresso coffee ranges is 12 Months from the date of production.  The perfectly portioned coffee capsules are filled in hermetically sealed in 100% recyclable aluminium Nespresso capsules to preserve ultimate freshness from the harmful effects of air, light and moisture.  Nespresso guarantees product freshness up to this date with no significant deterioration in cup quality.

Nespresso coffee does not contain aluminum from the capsule, as a protective lining prevents direct contact. However, like all agricultural products, it may naturally contain trace amounts of aluminum absorbed from the soil.

Flavours come in the form of a very fine powder. They are added to the coffee after grinding. As they are specially designed for Nespresso to make a perfect and original harmony, the flavours have been recreated using a blend containing natural substances. These natural substances have a natural origins like plants or flowers, with at least part of the natural substance originating from a base component of the characterized flavour. The flavours do not contain any food allergens.

Yes, you can froth plant-based drinks, but many are harder to foam due to lower protein content. Barista versions (e.g. oat drinks) work best.
For best results, use chilled (4–6 °C), shake well, and pour into a clean, dry frother.

You can choose between 2 different options:
- submit the voucher in our boutiques;

- visit the https://www.nespresso.com/hu/en/partneruzlet-kedvezmeny-bevaltas

The 19-digit serial number (letters and numbers) can be found on the drip tray, on top of the box, or on the bottom of the machine under the barcode.

Documents uploaded online are processed within two business days. For in-person redemption at boutiques, the discount is applied immediately.

 A Nespresso considers the  reduction of its carbon footprint particularly important, therefore like in other Western European countries has launched its capsule recycling program in Hungary too.

All Nespresso Grand Cru capsules are made of aluminium, as this is the most appropriate material to preserve the perfect quality and freshness of our coffee.

After the separation of components,  coffee grounds can be upgraded in a number of ways. They can be used for example as a natural fertiliser for agriculture or as an energy source for domestic heating.

The recycling of used coffee capsules in Hungary has been fully elaborated by Nespresso and these are carried out within the territory of Hungary. Recycling of both aluminium and coffee grounds are held by our professional partners, aluminium continues its was in aluminium production and coffee grounds is reused as energy resource.

Currently you are  able to bring your used coffee capsules to our used coffee capsule container in the Nespresso Boutiques, however Nespresso elaborates new collecting system to  triplicate its capacity in order to increase the number of recycled capsules to 75 %.

The Nespresso Boutiques can be found on the following address:

Nespresso Boutique:

• Nespresso Boutique Andrássy: 1061 Budapest, Andrássy út 27., 
• Nespresso Boutique Allee: Allee Bevásárlóközpont, földszint, 1117 Budapest, Október huszonharmadika u. 8-10. 
• Nespresso Boutique Aréna: Arena Plaza, földszint 1087 Budapest, Kerepesi út 9. 
• Nespresso Boutique Győr - ÁRKÁD Győr Bevásárlóközpont, földszint: 9027 Győr, Budai út 1. 

Nespresso mini Boutique:  

• Nespresso Mini Boutique - MAMMUT  Bevásárló- és szórakoztató központ, 1024 Budapest, Lövőház utca 2-6, Mammut II., földszint
• Nespresso Mini Boutique - MOM Park Bevásárlóközpont, földszint: 1123 Budapest, Alkotás utca 53. 
• Nespresso Mini Boutique - ÁRKÁD Bevásárlóközpont, földszint: 1106 Budapest, Örs vezér tere 25/A 
• Nespresso Mini Boutique - WESTEND CITY CENTER Bevásárlóközpont, földszint: 1062 Budapest, Váci út 3., 

We are on to make the process more easier and wider. There is an opportunity to send the used capsules back by the DHL courrier service. During your order delivery they can recieve your used capsules to be recycled.

If you wish to get more information on recycling, please visit: https://www.nespresso.com/positive/hu/en#!/sustainability

Nespresso’s aluminum capsules are preserving the freshness and aroma of our coffees. Aluminum is also a material that can be recycled efficiently and on a large scale.