Frequently asked questions

The Nespresso system operates on hermetically sealed coffee capsules, guaranteeing that each single-portioned espresso is as fresh as the day it was ground. Nespresso offers 16 Grands Crus Coffees: 9 espresso blends, 3 Pure Origin espressos, and 4 lungo blends, including 3 decaffeinated blends. Each year, Nespresso offers 2 exclusive Limited Edition blends derived from unique origins, and 3 flavored variations during the Our Grands Crus are sold in sleeves of 10 capsules each. Winter holiday season. Our aluminum capsules are entirely recyclable.

Nespresso capsules are available exclusively over the phone, online, through fax and mail, and in Nespresso boutiques in Italy. We regulate the distribution of the capsules ourselves so that they are sold in a state of freshness and perfect quality for your enjoyment.
The minimum order is 5 sleeves (50 capsules). For online orders and orders via telephone, for packaging reasons, orders should be multiple of 5 sleeves.

Welcome Offer is available for new Nespresso Club members upon the first order.  This offer contains 250 capsules of our 16 Grands Crus varieties, offering you the opportunity to sample each of the 16 blends. This offer also includes your choice of one of two free gifts: the Discovery Box or the Capsule Totem.
For more information on this exclusive offer, please contact us via our toll-free number, or visit any of our Boutiques.

None of the Nespresso Grands Crus or Variations contains allergens such as gluten, lactose, or nuts. The 16 Grands Crus contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to the aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.

Variations are 100% allergen free. They are based on the Grand Cru Livanto and are enriched with natural aromas with no added sugar and preservatives.

In fase di conclusione dell'ordine, potrai indicare un indirizzo alternativo a quello registrato, cliccando su scegli un altro indirizzo di consegna.

Please contact the Nespresso Club immediately on freephone 800 39 20 29 and we will arrange the delivery to your alternative address. Please note that this may cause a delivery delay.

We are sorry to inform you that Nespresso Italy is unable to offer delivery to an address outside Italy.

Please choose the website http://nesclub.nespresso.com/id/login/ and click on "Access to the Nespresso Club" where you can enter your email address. Afterwards please select the option "Passwort vergessen".
Now you can either create your own password which should consist of 6 letters or digits (after having entered your customer number) or request a new password sent by email.

Fist, check to see if the leak occurs only while the machine is brewing, or when it is turned off.
Make sure to regularly empty the capsule container.
Place the water tank on a dry surface for a a couple of hours to ascertain if the leak is coming directly from the tank and make sure the tank valve closes tightly once lifted a finger.
Make sure the water tank is correctly attached to the base of the machine. If not correctly positioned, water can escape from between the bottom of the water tank and the machine, seeming to cause a leak.
For immediate assistance, please contact us via email or via our toll-free number 800 39 20 29, 24 hours a day, 7 days a week.

The warranty period commences on the date of purchase and it lasts for 2 years. To use the free repair service  Nespresso may require presentation of the original proof of purchase to ascertain that date.

During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.
This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product (boat, camper or countries with different networks), unauthorized product alteration, fire, lightning, flood, or other external causes.
Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications.

For further informations please contact our toll number 800 39 20 29.

If you pourchased the machine from a Nespresso direct channel (Boutique, Internet or Free Number), please  contact the Nespresso Club on freephone 800 39 20 29 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice.

If your machine is out of warranty, you can take advantage of a fixed rate: 75€.