Top 5 FAQ
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We kindly ask you to check that the water tank is full and properly positioned on the machine. Ensure that a new capsule has been inserted in the correct position, that the top part of the machine is closed, and press the start button. Water should start flowing from the spout.
If the machine indicates the descaling light, try running a descaling cycle on your machine.
You can follow a short tutorial by clicking here, selecting your machine model, and navigating to the "Descaling" section.
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Your machine's water tank may be damaged.
To make sure, follow these instructions:
- Remove it from its housing and place it on a non-delicate surface, possibly protected by a towel.
- Leave a sufficient amount of water in the tank and check it for leaks.
- Wait half an hour and then check whether or not there is a water leak.
- If yes then you’ll need to replace it with a new tank. To do this call the toll-free number so we can send you a new tank.
- If the tank doesn’t leak, please call the toll-free number 800 39 20 29 so we can find a solution together.
Remember to have your machine with you to proceed with the technical tests when you contact us.
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If you pourchased the machine from a Nespresso direct channel (Boutique, Internet or Free Number), please contact the Nespresso Club on freephone 800 39 20 29 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice.
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No, a study conducted by the International Agency for Research on Cancer (IARC) found no correlation between coffee consumption and an increased risk of developing cancer.
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Acrylamide is a component that forms naturally during the cooking of foods, such as bread, chips and cookies. Acrylamide levels in coffee are below the limits established by the European Commission and therefore do not constitute a health risk. In fact, all Nespresso coffees are below these levels.
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