Top 5 FAQ
-
Your machine's water tank may be damaged.
To make sure, follow these instructions:
- Remove it from its housing and place it on a non-delicate surface, possibly protected by a towel.
- Leave a sufficient amount of water in the tank and check it for leaks.
- Wait half an hour and then check whether or not there is a water leak.
- If yes then you’ll need to replace it with a new tank. To do this call the toll-free number so we can send you a new tank.
- If the tank doesn’t leak, please call the toll-free number 800 39 20 29 so we can find a solution together.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
You can change or cancel your Nespresso Easy Macchina subscription within 14 days of signing up for the plan without any cancellation penalty. To exercise the right to cancel the plan you will need to contact the toll-free number 800 39 20 29 or go to a Nespresso Boutique. After 14 days from signing up, if you wish to withdraw from the subscription before the 12 months of the contract have passed, you will be required to pay a cancellation fee, according to the conditions specified in the Regulations which can be download here Regolamenti Termini e Condizioni | Nespresso ®
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
The machine might have an air bubble, which can block the flow of water through the dispenser. This problem usually occurs if the machine doesn’t have water in the tank or after a period of inactivity. Fill the water tank, eject any capsules in the chamber, close the coffee lever and press the "large cup" button. Water should start flowing from the dispenser.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
You can follow a short tutorial by clicking on the link and specifying the model of your machine. https://www.nespresso.com/it/it/assistenza-machinna#!/
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer -
The dispenser nozzle could be clogged. Please descale the machine, and then with the machine switched off clean the dispenser and pyramid plate. You’ll find the pyramid plate inside the compartment where the capsule is inserted: it’s the part that the flat side of the capsule rests on.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer