Top 5 FAQ
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You can try to resolve it by selecting your machine and the issue you are experiencing here.
If the problem persists, please contact the free toll numver to find a solution together.
Remember to have your machine with you to perform technical tests when you contact us.
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After each dispensing, always drop the capsule and close the machine head to prevent coffee residue from dripping and dirtying the capsule reading sensors.
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You will be able to update your credit card details independently via the website www.nespresso.com.
After logging in to your personal area via email and password, follow these simple steps:
- from the "my Account" drop-down menu select the "Nespresso Easy" item
- for the active plan you wish to modify, click on "Plan details"
- inside the "payment method" area click on "Add a new credit card"
- select the "Credit card" item and enter the data relating to the new credit card.
Alternatively, you can always change the data by calling the toll-free number 800 39 20 29, which is available 24 hours a day, 7 days a week.
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The warranty period commences on the date of purchase and it lasts for 2 years. To use the free repair service Nespresso may require presentation of the original proof of purchase to ascertain that date.
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.
This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product (boat, camper or countries with different networks), unauthorized product alteration, fire, lightning, flood, or other external causes.
Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications.For further informations please contact our toll number 800 39 20 29.
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By clicking on "login to your account" on the site's homepage, you will be directed to the "register now" screen. Continue by entering your email address and password to register. If you have the customer code that you usually use in the Boutique you can enter it in the dedicated space to access your customer account directly.
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