Top 5 FAQ
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You can try to resolve it by selecting your machine and the issue you are experiencing here.
If the problem persists, please contact the free toll numver to find a solution together.
Remember to have your machine with you to perform technical tests when you contact us.
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If the light is green/white, perform a machine reset following the instructions here after selecting the machine model; if the issue persists, perform descaling.
If the light is red, contact the toll free number when you have the machine with you.
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Your machine's water tank may be damaged.
To make sure, follow these instructions:
- Remove it from its housing and place it on a non-delicate surface, possibly protected by a towel.
- Leave a sufficient amount of water in the tank and check it for leaks.
- Wait half an hour and then check whether or not there is a water leak.
- If yes then you’ll need to replace it with a new tank. To do this call the toll-free number so we can send you a new tank.
- If the tank doesn’t leak, please call the toll-free number 800 39 20 29 so we can find a solution together.
Remember to have your machine with you to proceed with the technical tests when you contact us.
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No, a study conducted by the International Agency for Research on Cancer (IARC) found no correlation between coffee consumption and an increased risk of developing cancer.
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After each dispensing, always drop the capsule and close the machine head to prevent coffee residue from dripping and dirtying the capsule reading sensors.
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