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The 766 error code indicates that there’s a problem with the credit card. Check your details again or try another credit card. If the problem persists, please contact us by phone at 800.39.20.29
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If you registered with a VAT number, you’ll find the invoices in your tax folder in the Revenue Agency website.
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You can choose to deliver your parcel to your chosen TNT Point, Post Office or Newsagent and to collect it at your convenience. If you are using our website for your order, you can find the complete list of pick up delivery point while placing the order.
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You can choose to deliver your parcel to your chosen TNT Point, Post Office or Newsagent and to collect it at your convenience. If you are using our website for your order, you can find the complete list of pick up delivery point while placing the order.
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This is a free service that enables you to place your order for collection from your chosen Boutique. Orders will be ready to collect within Boutique opening hours, 2 hours from the order being made. The order will be held in store until closing hour.
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Yes, you can select the time slot of your choice for the delivery of your order, from 10 am to 11 pm.
You can choose your preferred slot from Monday to Saturday if you live in Milan or from Monday to Friday for Rome, Turin and some CAP in Brescia, Genova and Varese. You can choose to receive the delivery on the same day or in any of the following ones, in your preferred time slot.
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You can contact our customer service by:
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You can make an appointment in the Boutique and have a dedicated Coffee Specialist.
Click here to choose your preferred time of day and the Boutique nearest you.
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You can make espressos to larger cups with Vertuo
- from a short Espresso, a smooth Gran Lungo, an indulgent Coffee or a bigger cup of Alto topped with smooth and generous crema. Behind the scenes, the technology uses gentle Centrifusion™ extraction, recognizing each capsule and adapting the parameters accordingly to create your perfect coffee style. With Original, you can also enjoy the same smooth, authentic taste of your coffee
- from Ristretto, Espresso, Lungo, to americano and milk recipes. Original machines use a high-pressure 19 bar extraction system to release the fresh aromas from each capsule.
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Each capsule contains high quality, specially-selected ground coffee from coffee-growing lands worldwide. We start by choosing and picking the most quality beans. That's all thanks to our partners. We're working with 110,000 farmers who are committed as we are to cultivating these rare beans. Take your pick from the wide variety of capsules, each with its own distinctive character and aroma
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Acrylamide is a component that forms naturally during the cooking of foods, such as bread, chips and cookies. Acrylamide levels in coffee are below the limits established by the European Commission and therefore do not constitute a health risk. In fact, all Nespresso coffees are below these levels.
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No, it's 100% coffee. The foam is a natural mix of coffee and air produced during the extraction process, and is a sign of a high quality coffee as defined by the Specialty Coffee Association.
Our unique technology offers the right balance between temperature, quantity and water speed, together with a pressure of 19 bar for our machines, necessary to create the foam typical of a traditional espresso.
As far as Vertuo system is concerned, the rich coffee cream in every cupi s the result of the Centrifusion tecnology.
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No, a study conducted in June 2016 by the International Agency for Cancer Research (IARC) found no correlation between coffee consumption and an increased risk of developing cancer.
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All types of coffee, including roasted and ground coffee, contain small amounts of furan in concentrations that are not harmful to health. Furan is an organic compound that forms naturally in foods during heating or cooking. It is present in a wide range of foods and drinks such as grilled vegetables, baked bread, grilled chicken, canned foods and all types of coffee.
Furan is formed in coffee during the roasting process, a fundamental step in the production chain, as it contributes to developing the typical taste and aroma of this beverage.
The consumption of coffee – regardless of how it is prepared – is considered safe by all food safety authorities. Regulators, including the US Food and Drug Administration (FDA) and the European Food Safety Authority (EFSA 4104, 2015), have not provided recommendations on maximum levels of furan in food.
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All our permanent coffees belong to Nespresso AAA Sustainable QualityTM program, which aims at preserving the raw material, the environment and the farmer. You can find further info by clincking here.
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Yes of course it depends on what you are looking for. Eg: Ispirazione Palermo Kazaar is a coffee that will preserve its roasted character in contrast with lighter coffees like Volluto for example that evolve more under the influence of milk. Intense coffees have the unique ability to retain their roasty, smoky and pleasing bitterness, even with the addition of milk into recipes. Lighter coffees on the other hand will develop caramel/biscuit notes when drunk with milk. For sweet experiences, you can realize creative recipes you will find on ultimate coffee creations.
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None of the Nespresso Grands Crus or Variations contains allergens such as gluten, lactose, or nuts. The 16 Grands Crus contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to the aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.
Variations are 100% allergen free. They are based on the Grand Cru Livanto and are enriched with natural aromas with no added sugar and preservatives.
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The Nespresso system operates on hermetically sealed coffee capsules, guaranteeing that each single-portioned espresso is as fresh as the day it was ground. Nespresso offers 16 Grands Crus Coffees: 9 espresso blends, 3 Pure Origin espressos, and 4 lungo blends, including 3 decaffeinated blends. Each year, Nespresso offers 2 exclusive Limited Edition blends derived from unique origins, and 3 flavored variations during the Winter holiday season. Our Grands Crus are sold in sleeves of 10 capsules each. Our aluminum capsules are entirely recyclable.
Nespresso capsules are available exclusively over the phone, online, through fax and mail, and in Nespresso boutiques in Italy. We regulate the distribution of the capsules ourselves so that they are sold in a state of freshness and perfect quality for your enjoyment.
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You can track your order by clicking here or by contacting us via chat or via toll free number 800 39 20 29.
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In fase di conclusione dell'ordine, potrai indicare un indirizzo alternativo a quello registrato, cliccando su scegli un altro indirizzo di consegna.
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Please contact the Nespresso Club immediately on freephone 800 39 20 29 and we will arrange the delivery to your alternative address. Please note that this may cause a delivery delay.
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We are sorry to inform you that Nespresso Italy is unable to offer delivery to an address outside Italy.
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The delivery fee of 4,50€ is applied for order of less and 100 capsules.
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The delivery service is guaranteed between 1-3 working days
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With Nespresso EasyOrdering you can set up automatic and recurring orders that will be delivered to you. Whenever you want.
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We accept:
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You can modify or cancel you order by contacting us via chat or via toll free number 800 39 20 29.
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The 766 error code indicates that there’s a problem with the credit card. Check your details again or try another credit card. If the problem persists, please contact us by phone at 800.39.20.29
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Please choose the website http://nesclub.nespresso.com/id/login/ and click on "Access to the Nespresso Club" where you can enter your email address. Afterwards please select the option "Passwort vergessen".
Now you can either create your own password which should consist of 6 letters or digits (after having entered your customer number) or request a new password sent by email.
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The 3D Secure code was created by Visa and Mastercard to add a high level of security for online purchases, similar to chips and PINs in stores.
The 3D pop-up will show the personal message you used when you registered and you will need to enter your 3D Secure code. This pop-up is controlled by the bank that issued the card, not Nespresso.
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Payment will not be authorised until you enter the correct code, so you will not be charged for the purchase. You may not be able to complete the order process if you have entered your details incorrectly too many times. In that case you’ll have to contact your bank.
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Nespresso does not have access to your 3D Secure data as it is confidential and held by your bank, so our coffee specialists can’t help you if you’ve forgotten this information. However, there are pop-up instructions to let you know what to do if you forgot your password. Remember that the Verified by Visa password or Mastercard SecureCode is not the same as your Nespresso account password.
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Yes, Nespresso takes all reasonable measures to prevent your data from being viewed by third parties. Access to data is limited to our employees as needed, and they have been trained to observe strict confidentiality standards in the management of your data.
To ensure the security and confidentiality of the data Nespresso collects online, we use secure data networks such as firewalls and password protection (as indicated by the appearance of a padlock near the address bar on the checkout screen).
There are risks when buying online, which is why we have put in place systems to create secure, reliable websites for our visitors. However, please note that the Internet is generally not considered a completely secure environment and therefore the confidentiality of data provided by you or material transmitted through our websites or by email cannot be guaranteed by Nespresso.
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The foam is a natural blend of coffee and air. It is produced during the extraction process and is a sign of the coffee’s excellent quality, making it even more pleasant to drink. The foam protects the coffee’s aromas, sealing them in the cup until they are released by drinking. The foam makes it possible to enjoy the complete aromatic profile. This is the first single-serving system to prepare coffee in a large cup with a rich, thick foam.
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The Nespresso Vertuo system offers an extremely high level of precision, designed with extraction parameters specific to each coffee. Nespresso Vertuo uses an intelligent extraction system that recognises every coffee developed by experts and adjusts the production parameters (such as dilution, temperature, flow rate, rotation speed and the amount of time the water is in contact with the coffee) to achieve the best result in the cup. Each coffee depends on the interaction between the extraction parameters and the coffee blends.
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The foam is part of the coffee’s character, and since each coffee blend is different the foam also differs from one blend to the next. The foam of espressos and long coffees of the Original line is dense and creamy, while Vertuo foam is rich and soft.
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You can make an appointment in the Boutique and have a dedicated Coffee Specialist to help you get the best out of your Nespresso machine.
Click here to book a slot at a time that suits you and choose the Boutique nearest you.
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The warranty period commences on the date of purchase and it lasts for 2 years. To use the free repair service Nespresso may require presentation of the original proof of purchase to ascertain that date.
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.
This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product (boat, camper or countries with different networks), unauthorized product alteration, fire, lightning, flood, or other external causes.
Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications.
For further informations please contact our toll number 800 39 20 29.
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The dispenser nozzle could be clogged. Please descale the machine, and then with the machine switched off clean the dispenser and pyramid plate. You’ll find the pyramid plate inside the compartment where the capsule is inserted: it’s the part that the flat side of the capsule rests on.
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You can follow a short tutorial by clicking on the link and specifying the model of your machine. https://www.nespresso.com/it/it/assistenza-machinna#!/
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The machine might have an air bubble, which can block the flow of water through the dispenser. This problem usually occurs if the machine doesn’t have water in the tank or after a period of inactivity. Fill the water tank, eject any capsules in the chamber, close the coffee lever and press the "large cup" button. Water should start flowing from the dispenser.
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If you pourchased the machine from a Nespresso direct channel (Boutique, Internet or Free Number), please contact the Nespresso Club on freephone 800 39 20 29 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice.
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If your machine is out of warranty, you can take advantage of a fixed rate: 75€.
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The barcode is a 19-digit code that, depending on the model, could be located on the grille under the cup, under the machine or on the packaging. The barcode is very important for identifying your machine and for repairs.
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Clean the machine’s interior following these simple steps:
We recommend that you regularly descale your machine with our Descaling Kit, which you can order directly from here.
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Allow the machine to cool. Clean the interior following these simple steps:
If the problem persists, call the toll-free number 800 39 20 29
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Clean the machine’s interior following these simple steps:
We recommend that you regularly descale your machine with our Descaling Kit, which you can order directly from here.
If the problem persists, call the toll-free number 800 39 20 29
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The machine may have entered “Descaling" mode.
To find out how to get the machine out of descaling mode visit the following link: https://www.nespresso.com/it/it/assistenza-machinna#!/. Select the model of your machine and follow the instructions.
If the problem persists, call the toll-free number 800 39 20 29
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To restore proper operation, we suggest switching off the machine and letting it cool down for at least an hour.
If after this time the machine still flashes in the same manner, please call us at the toll-free number 800 39 20 29
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Your machine's water tank may be damaged.
To make sure, follow these instructions:
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Your machine may need to be cleaned inside. To do this, we recommend the following steps:
We recommend that you regularly descale your machine with our Descaling Kit, which you can order directly from here.
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Check if the problem occurs with all types of coffee or with one in particular.
In the first case your machine may need to be cleaned inside. To do this, we recommend the following steps:
We recommend that you regularly descale your machine with our Descaling Kit, which you can order directly from here.
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Perform the following tests:
If the tests above are not sufficient to restore the dispensing of hot coffee, please call the toll-free number 800 39 20 29
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Try connecting the machine to another electrical outlet. If the machine doesn’t turn on, call the toll-free number 800 39 20 29
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You can customise the amount dispensed by holding down the coffee button and releasing it once the desired amount has been reached. (Note: if you change the amount of coffee dispensed, the next cup will automatically be dispensed according to the new amount stored. You can always return to the factory settings.)
If the machine doesn’t memorise the amount set, reset it to the factory settings using the "Reset" function:
If you need further support please call the toll-free number 800 39 20 29
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You can use your voucher by going to www.nespromo.it, and there you will find all the needed information to make your order with your discount.
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First of all, we suggest using our website and not out app in those cases.
If you are logged in our website but cannot see the free gift, please check that the account you are logged in is the correct one.
If you still cannot see the gift, please contact us using the toll-free number 800 39 20 29, via chat or via email.
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Nespresso Welcome Offer is designed to introduce you to the World of Nespresso, while providing you with a free gift to enhance your tasting experience. Our Welcome Offer is available only once within the first 3 orders and you can get it online, over the telephone or in any Boutique.
There are two pre-selected assortments of coffee:
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Nespresso Easy Coffee is a subscription that you can activate using your credit card. The amount of your monthly subscription will vary depending on the plan you select, and each month you’ll receive a fixed amount of Nespresso credit that you can use on our website Nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to your monthly payment, plus an additional 10%.
If you decide it’s not for you, then you can end your subscription at any time, with no cancellation fee. Your credit will be retained in your account for 12 months.
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With Nespresso Easy Coffe you will have an additional 10% credit added to your account each month
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Yes, your credit will expire 12 months after the end of the subscription.
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Yes, your plan lasts as long as you continue to make your monthly payments. If you decide Coffee Subscription by Nespresso is not for you then you can terminate it at any time without penalty.
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It is a Nespresso capsule subscription service which includes a Free machine, created for the convenience of members. From the plans available, you may choose the one that best suits you and use the credits to buy your favorite coffees every month, with free shipping. Your contract will be valid for 12 months, with a monthly charge being made to your credit card according to the amount corresponding to the chosen plan. A credit of equal value will be made available every month in your Nespresso account for you to buy capsules and/or accessories that you wish.
You can use your credit whenever you want. It is cumulative, and you don't have to use all the credit every month. After the 12 months you can choose if you want to cancel your subscription: in this case, please get in touch with us so that we will be able to end your contract.
If you wish to cancel your subscription before the 12 months, there will be a cancellation fee of the 80% of the machine received.
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The main advantage is that you will get a free machine.
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The credit may be used up to 1 year after termination of your contract.
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Should you decide that Subscription is not for you anymore, you can cancel it at any time by contacting our Coffee Specialists via Live Chat, via our toll free number 800 39 20 29 or by going in one of our boutiques . If you cancel your Subscription within the first 14 days and return the machine which must be unused, there is no charge. If you cancel after this, the termination fee (80% of the total price of your machine), will be charged. If you choose to cancel after the initial 12 month term, there is no charge to do so, and you can keep your Nespresso machine.
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Yes, the machine will be yours since the first day of your subscription.
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Nespresso capsules are made from aluminium – the best material to protect the freshness and quality of our Grand Crus, which has the additional benefit of being infinitely recyclable. Nespresso has been investing in its dedicated recycling scheme for more than 25 years. We are committed to making it as simple and convenient for our customers to recycle their Nespresso capsules.
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Nespresso has its own dedicated recycling scheme, offering a range of options to make it simple and convenient for customers to recycle their used capsules. We have more than 100,000 collection points around the world, convenient courier and postal services, and Recycle@home initiatives in 18 countries. Our ambition is to have our aluminium capsules included in established collective recycling schemes, and we are working with governments and local authorities to achieve this.
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We use aluminium because it is the best material to protect the freshness, taste and quality of Nespresso Grands Crus. Aluminium is a naturally-occurring metal and is infinitely recyclable. Thanks to the aluminium, there is no need for additional over-packaging to protect freshness and taste. Recycled aluminium is extremely versatile. An estimated 75% of all aluminium ever produced is still in use today. Aluminium is used in a wide range of products, from food packaging to cars and computers, window frames to bicycles.
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Nespresso capsules require a special grade of aluminium. The availability of recycled aluminium in this specific grade is very low. In fact, the best source of the correct grade of aluminium is from recycled Nespresso capsules. We are using recycled Nespresso capsules to make new capsules wherever it is feasible and it makes sense environmentally.
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Plastic capsules generally need more packaging such as an additional wrapper to preserve freshness. Ironically, this is often made of aluminium. We believe aluminium is the more sustainable material for our capsules as it reduces the need for extra packaging and protects the freshness and quality of our coffee - and it is infinitely recyclable.
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We believe that portioned coffee makes sense from a sustainability perspective. We use a Life Cycle Assessment (LCA) approach to measure the carbon footprint of our products. We are working at all stages of our product life-cycle – from seed to sip – to reduce our environment impact. Since 2009, we have already reduced the carbon footprint of every cup of Nespresso by almost 20%.
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We use a Life Cycle Assessment (LCA) approach to measure the environmental impact of our products. It shows that the greatest impacts are the processes of coffee farming, followed by the machine-use phase. Packaging is not the main driver of the environmental impact, it only comes third. With the Nespresso precision consumption system, our customers only use the exact amount of water, coffee and energy needed to make one cup with no wasted resources - minimizing food, water and energy waste. The precise use of resources in a precision consumption system can actually reduce waste, and in many scenarios this more than compensates for the additional packaging used for portioned coffee.
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You can return your used capsules for recycling at our Nespresso Boutiques. You can find the complete list of Recycling Drop off Points here.
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Nespresso professional capsules can be recycled just like our at-home capsules can be. The collection and recycling of capsules is discussed on a case by case basis with our professional customers and we have set up many personalised services across the countries we work in to make sure they can also recycle.
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If you registered with a VAT number, you’ll find the invoices in your tax folder in the Revenue Agency website.
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The refund will be paid about 14 working days after the request was submitted and will be made to the same credit card originally used for the payment. The amount of time it takes for the credit to return available will vary depending on the bank circuit involved.
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