Frequently asked questions

• Did this answer your question? If not, ask us your question, we will be pleased to help you.

• What payment modes do you accept?

  For online orders, we accept Visa, Visa Electron, Mastercard, Diners and American Express or Cash on delivery. 
  Alternatively you can activate the RID payment method.
  For orders by phone, you may choose one of the credit card listed above, or pay by postal order, bank transfer, cash on delivery or RID.
  For further information, please contact our toll free number 800 39 20 29 available 24 hours a day, 7 days a week.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• What are the delivery options?

  You can choose between 4 different options:

  - Standard delivery: the order will be delivered by Bartolini or TNT to the address of your choice, within two working days (three for the islands and distant locations). If you are unavailable, the company will try to deliver it a second time the next days.

  - Nespresso Proximity: the order will be delivered within two working days (three for the islands and distant locations) to the TNT point of your choice. Once the package is available for collection, you will be notified via sms. The order can then be collected within the opening ours of the TNT point, within three working days.

  - Nespresso Boutique Pick-up:  You can place an order to be collected in one of our Boutiques. The order will be ready in two hours.

  - Nespresso Your Time (service available for Milan only): You can choose time slots of 2 hours within which you would like to receive the package, during the day, in the evening or in the week end.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• My machine has stopped working; how do I set up a repair?

  If your machine is experiencing any technical issues, please call us via our toll-free number, 24 hours a day, 7 days a week, so that a Machine Specialist can troubleshoot the issue.

  Please note that technical assistance is not available at our boutiques.
  You may call us via our toll-free number for more information or technical assistance.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Did this answer your question? If not, ask us your question, we will be pleased to help you.

Product Information

• General Information on Products and Services

  The Nespresso system operates on hermetically sealed coffee capsules, guaranteeing that each single-portioned espresso is as fresh as the day it was ground. Nespresso offers 16 Grands Crus Coffees: 9 espresso blends, 3 Pure Origin espressos, and 4 lungo blends, including 3 decaffeinated blends. Each year, Nespresso offers 2 exclusive Limited Edition blends derived from unique origins, and 3 flavored variations during the Our Grands Crus are sold in sleeves of 10 capsules each. Winter holiday season. Our aluminum capsules are entirely recyclable.

  Nespresso capsules are available exclusively over the phone, online, through fax and mail, and in Nespresso boutiques in Italy. We regulate the distribution of the capsules ourselves so that they are sold in a state of freshness and perfect quality for your enjoyment.
  The minimum order is 5 sleeves (50 capsules). For online orders and orders via telephone, for packaging reasons, orders should be multiple of 5 sleeves.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Do the Nespresso capsules contain allergens?

  None of the Nespresso Grands Crus or Variations contains allergens such as gluten, lactose, or nuts. The 16 Grands Crus contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to the aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.

  Variations are 100% allergen free. They are based on the Grand Cru Livanto and are enriched with natural aromas with no added sugar and preservatives.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• What is the Welcome Offer? How can I purchase it?

  Welcome Offer is available for new Nespresso Club members upon the first order.  This offer contains 250 capsules of our 16 Grands Crus varieties, offering you the opportunity to sample each of the 16 blends. This offer also includes your choice of one of two free gifts: the Discovery Box or the Capsule Totem.
  For more information on this exclusive offer, please contact us via our toll-free number, or visit any of our Boutiques.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

Orders & order follow up

• How do I order capsules?

  You may contact us via our toll-free number, 24 hours a day, 7 days a week, to create your Nespresso account and place your first order.
  You may also create an account online by clicking here. Please note that your online account will be activated once you have placed your first order online.
  If you prefer, you can choose one of our Boutiques.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• What are the delivery options?

  You can choose between 4 different options:

  - Standard delivery: the order will be delivered by Bartolini or TNT to the address of your choice, within two working days (three for the islands and distant locations). If you are unavailable, the company will try to deliver it a second time the next days.

  - Nespresso Proximity: the order will be delivered within two working days (three for the islands and distant locations) to the TNT point of your choice. Once the package is available for collection, you will be notified via sms. The order can then be collected within the opening ours of the TNT point, within three working days.

  - Nespresso Boutique pick-up:  You can place an order to be collected in one of our Boutiques. The order will be ready in two hours.

  - Nespresso Your Time (service available for milan only): You can choose time slots of 2 hours within which you would like to receive the package, during the day, in the evening or in the week end.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• What payment modes do you accept?

  For online orders, we accept Visa, Visa Electron, Mastercard, Diners and American Express or Cash on delivery. 
  Alternatively you can activate the RID payment method.
  For orders by phone, you may choose one of the credit card listed above, or pay by postal order, bank transfer, cash on delivery or RID.
  For further information, please contact our toll free number 800 39 20 29 available 24 hours a day, 7 days a week.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Can I arrange for an order to be sent overseas?

  We are sorry to inform you that Nespresso Italy is unable to offer delivery to an address outside Italy.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

Online Support

• Do I need to sign in before ordering Nespresso products on this website?

  Yes, online registration and sign in are necessary to purchase Nespresso products online.
  Please note: Before signing in, you can discover and select products, but you will be asked to sign in before adding them to your shopping bag.

  To sign in, you need to be registered to access the Nespresso Club online and have a valid username and password.
  The personal information you gave when registering will be used by default when ordering products online, but you will have the opportunity to change them during the order process. E.g. delivery address.
  Learn more about registration, signing in and the online Nespresso Club benefits

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Why can I only order in increments of 50 capsules?

  For shipping reasons the capsules are sent in units of 50 pieces.
  Of course you can create your own assortment of single sleeves with 10 capsules. Important is the total sum of 50, 100, 150 etc.
  Please notice that, using the Gift option, you will have to choose multiples of 100 capsules.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• I forgot my password. What am I supposed to do?

  Please choose the website http://nesclub.nespresso.com/id/login/ and click on "Access to the Nespresso Club" where you can enter your email address. Afterwards please select the option "Passwort vergessen".
  Now you can either create your own password which should consist of 6 letters or digits (after having entered your customer number) or request a new password sent by email.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

Machine Support

• Informations on the Nespresso warranty

  The warranty period commences on the date of purchase and it lasts for 2 years. To use the free repair service  Nespresso may require presentation of the original proof of purchase to ascertain that date.

  During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.
  This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product (boat, camper or countries with different networks), unauthorized product alteration, fire, lightning, flood, or other external causes.
  Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.
  This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications.

  For further informations please contact our toll number 800 39 20 29.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• My machine has stopped working; how do I set up a repair?

  If your machine is experiencing any technical issues, please call us via our toll-free number 800 39 20 29 so that a Machine Specialist can troubleshoot the issue and provide you information or technical assistance. Please note that technical assistance is not available at our boutiques.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• I've trashed the bill. Where can I get a copy?

  If you pourchased the machine from a Nespresso direct channel (Boutique, Internet or Free Number), please  contact the Nespresso Club on freephone 800 39 20 29 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.