Top 5 FAQ
The machine might have an air bubble, which can block the flow of water through the dispenser. This problem usually occurs if the machine doesn’t have water in the tank or after a period of inactivity. Fill the water tank, eject any capsules in the chamber, close the coffee lever and press the "large cup" button. Water should start flowing from the dispenser.
You can follow a short tutorial by clicking on the link and specifying the model of your machine. https://www.nespresso.com/it/it/assistenza-machinna#!/
The warranty period commences on the date of purchase and it lasts for 2 years. To use the free repair service Nespresso may require presentation of the original proof of purchase to ascertain that date.
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.
This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product (boat, camper or countries with different networks), unauthorized product alteration, fire, lightning, flood, or other external causes.
Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications.
For further informations please contact our toll number 800 39 20 29.
The dispenser nozzle could be clogged. Please descale the machine, and then with the machine switched off clean the dispenser and pyramid plate. You’ll find the pyramid plate inside the compartment where the capsule is inserted: it’s the part that the flat side of the capsule rests on.
If you pourchased the machine from a Nespresso direct channel (Boutique, Internet or Free Number), please contact the Nespresso Club on freephone 800 39 20 29 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice.