Top 5 FAQ
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We kindly ask you to check that the water tank is full and properly positioned on the machine. Ensure that a new capsule has been inserted in the correct position, that the top part of the machine is closed, and press the start button. Water should start flowing from the spout.
If the machine indicates the descaling light, try running a descaling cycle on your machine.
You can follow a short tutorial by clicking here, selecting your machine model, and navigating to the "Descaling" section.
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Yes, your plan lasts as long as you continue to make your monthly payments. If you decide Coffee Subscription by Nespresso is not for you then you can terminate it at any time without penalty.
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You can follow a short tutorial by clicking here, selecting your machine model and the section "decalcificazione"
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Your machine's water tank may be damaged.
To make sure, follow these instructions:
- Remove it from its housing and place it on a non-delicate surface, possibly protected by a towel.
- Leave a sufficient amount of water in the tank and check it for leaks.
- Wait half an hour and then check whether or not there is a water leak.
- If yes then you’ll need to replace it with a new tank. To do this call the toll-free number so we can send you a new tank.
- If the tank doesn’t leak, please call the toll-free number 800 39 20 29 so we can find a solution together.
Remember to have your machine with you to proceed with the technical tests when you contact us.
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The warranty period commences on the date of purchase and it lasts for 2 years. To use the free repair service Nespresso may require presentation of the original proof of purchase to ascertain that date.
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.
This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product (boat, camper or countries with different networks), unauthorized product alteration, fire, lightning, flood, or other external causes.
Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications.For further informations please contact our toll number 800 39 20 29.
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