Top 5 FAQ
If your machine is experiencing any technical issues, please call us via our toll-free number 800 39 20 29 so that a Machine Specialist can troubleshoot the issue and provide you information or technical assistance. Please note that technical assistance is not available at our boutiques.
You can choose between 4 different options:
- Standard delivery: the order will be delivered by Bartolini or TNT to the address of your choice, within two working days (three for the islands and distant locations). If you are unavailable, the company will try to deliver it a second time the next days.
- Nespresso Proximity: the order will be delivered within two working days (three for the islands and distant locations) to the TNT point of your choice. Once the package is available for collection, you will be notified via sms. The order can then be collected within the opening ours of the TNT point, within three working days.
- Nespresso Boutique Pick-up: You can place an order to be collected in one of our Boutiques. The order will be ready in two hours.
- Nespresso Your Time (service available for Milan only): You can choose time slots of 2 hours within which you would like to receive the package, during the day, in the evening or in the week end.
The Nespresso system operates on hermetically sealed coffee capsules, guaranteeing that each single-portioned espresso is as fresh as the day it was ground. Nespresso offers 16 Grands Crus Coffees: 9 espresso blends, 3 Pure Origin espressos, and 4 lungo blends, including 3 decaffeinated blends. Each year, Nespresso offers 2 exclusive Limited Edition blends derived from unique origins, and 3 flavored variations during the Our Grands Crus are sold in sleeves of 10 capsules each. Winter holiday season. Our aluminum capsules are entirely recyclable.
Nespresso capsules are available exclusively over the phone, online, through fax and mail, and in Nespresso boutiques in Italy. We regulate the distribution of the capsules ourselves so that they are sold in a state of freshness and perfect quality for your enjoyment.
The minimum order is 5 sleeves (50 capsules). For online orders and orders via telephone, for packaging reasons, orders should be multiple of 5 sleeves.