Frequently asked questions

Le Nespresso sono realizzate in alluminio, il materiale migliore per proteggere la qualità del nostro caffè, che ha l'ulteriore vantaggio di essere infinitamente riciclabile. Quello per garantire una seconda vita alle capsule esauste attraverso il loro riciclo è un impegno preso da Nespresso nel nostro Paese più di dieci anni fa, quando è stato lanciato il primo sistema in Italia per il recupero e il riciclo delle capsule usate in alluminio, Da Chicco a Chicco. Il progetto consente infatti di riportare a nuova vita i due materiali di cui sono composte le capsule Nespresso, l’alluminio e il caffè: l’alluminio viene fuso e trasformato in nuovi oggetti e il caffè diventa compost con una risaia in Italia, il cui riso viene poi donato al Banco Alimentare della Lombardia, del Lazio e del Piemonte.

Yes, our Nespresso Professional capsules follow the same path as the capsules intended for home use.

Once collected, the spent capsules are treated with a system that allows to separate the coffee residues and aluminum. The materials are sent to two different recovery processes. Aluminum is intended for foundries and transformed into new objects, such as pens, bicycles, knives.

Il caffè, invece, diventa compost per una risaia italiana. Il riso prodotto viene riacquistato da Nespresso e donato a Banco Alimentare della Lombardia, Banco Alimentare del Lazio e Banco Alimentare del Piemonte.

L’alluminio non è solo un materiale infinitamente riciclabile, ma protegge al meglio la qualità e l’aroma del nostro caffè. Inoltre, l’alluminio riciclato è estremamente versatile e ci permette di dare una seconda vita alle capsule esauste, trasformandole in nuovi oggetti, come penne, biciclette, coltellini.

The 3D secure Code was created by Visa and Mastercard, to add a high level of security for online purchases, similar to Chips and PINs in stores. The 3d popup will show the personal message you used when you registered and you will need to enter your 3D secure password. This popup is controlled by the bank from which the card is issued, not by Nespresso.

Payment is not authorized until you enter the correct password, so you will not be charged for the purchase. You may not be able to complete the order process if you have entered your details incorrectly too many times. In that case, you should contact your bank.

Nespresso does not have access to your 3D registration data as it is confidential and held by your bank, so our support service cannot help you if you have forgotten this information. However, there are instructions on the popup to inform you about what to do if you forgot your password. Please note that the Verified by Visa or Mastercard SecureCode password is not the same as the password for your Nespresso account.

Yes, Nespresso takes all reasonable steps not to allow your Data to be seen by third parties. Access to the Data is limited to that of our employees as needed and they have been trained to observe strict standards of confidentiality in the handling of your Data.

To ensure the security and confidentiality of the Data that Nespresso collects online, we use secure data networks, such as firewalls and password protection (as indicated by the appearance of a padlock near the address bar on the payment screen).

There are risks in buying online and it is for this reason that we have put in place systems to create safe, reliable websites for our visitors. However, please note that the Internet is not generally considered a completely secure environment and that therefore the confidentiality of the data provided by you or the material transmitted through our websites or by e-mail cannot be guaranteed by Nespresso.

Thank you for your interest in Nespresso Professional. To find out more, you can contact us at number 800 20 56 62 or click here.

Thank you for your interest in Nespresso Professional. To find out more, you can contact us at the toll-free number 800 20 56 62 or click HERE.

To activate your account click here and fill in the required data.You can find your customer code on an invoice or you can contact the free number 800 20 56 62

When you create a new password in "My Account", it is automatically changed. You will see the notification "Your password has been changed". You will not receive a confirmation email.

Se non riesci ad effettuare il login, significa che il tuo profilo Nespresso Professional  è momentaneamente non disponibile o che stai cercando di effetuare l’accesso con un profilo privato. Per favore contatta Nespresso  per ulteriori informazioni al numero verde 800 20 56 62.

If you wish to change your registered email address, please contact us at our toll-free number 800 20 56 62.

To change your password you need to follow these simple steps:

1) Click on "Log in to your account" then "Forgot password"
2) Indicate the e-mail address used to place orders
3) We will send you an automatic email that contains the link to set the new password.

You can find the video with all the information for decalcification by clicking here. Or contact our customer service at the toll-free number 800 20 56 62

The serial number is very important because it allows you to uniquely identify your machine for the purpose of technical assistance.
You can find the serial number of your 19-digit machine as described below:

Gemini machines : Centered on the back of the machine
Zenius machines : On the back of the machine after removing the water tank
Aguila machines : Removing the left capsule tray find at the bottom the label with the serial

You can download the user manuals of your machine by clicking here and selecting the correct model:

Zenius
Gemini CS200
Gemini CS203
Moment 100
Moment 200
Moment 120
Aguila 220
Aguila 420 used Tractor
Aguila 440 used Tractor

You can place your order easily online on this site or by contacting the toll-free number 800 20 56 62. To discover our coffees, we invite you to click here.

You must have a customer account to order online. To find out more, please contact us on 800 20 56 62 

To order Professional capsules, you must be a Professional customer and have a Professional customer number. To find out how to proceed, click here or contact us on 800 20 56 62.

To know the status of your order contact us at the toll-free number 800 20 56 62.

Of course, during the conclusion of the order, you can indicate an alternative address to the registered one, by clicking on "choose another delivery address".

Of course, we invite you to contact us on 800 20 56 62 and provide the details of your damaged order, we will collect and replace it.

We invite you to contact us at 800 20 56 62 and provide the details of your incorrect order, we will collect and replace it.

If you want to make changes to your order, please contact our Customer Service in one of the following ways:

• by calling 800 20 56 62,
• by filling out the form you will find here

Delivery service takes between 1 and 2 working days.

Until 31.12.2022 shipping costs will be free for all orders over 100 capsules.

For orders of less than 100 capsules the costs are € 6.40.

You can pay for your order by choosing between the following options:

• Credit card 
• Paypal
• Cash to the courier

You can change your order by writing to us directly in chat or by calling us at the toll-free number 800 20 56 62.

Ordering your capsules has never been faster, nor so simple. With automatic reordering, you can automatically set up and receive your orders as often as you want. So, you'll never run out of your customers' favorite Nespresso coffees.