Frequently asked questions

The credit card payment method of Nespresso homepage & mobile app has been changed as follows.

Credit card billing option is as follows:
① Select a credit card from the payment option menu and select the card type.
② After entering detailed card information, select the installment month and click the 『Order』 button at the bottom.
-If the required items are not entered, the next step will not proceed.
    1) Credit card number 2) The first two digits of the password 3) Card holder's date of birth
③ After confirming the order and payment amount, check the Nespresso Terms of Sale and then click the Pay button.
④ When payment is completed, your transaction details can be reviewed in the [My Last Orders] menu.

If you save it once, you can pay easily and quickly for future orders. The card information you have saved is managed by PCI DSS, a global card security standard, and if you no longer want to use it, you can delete it anytime.

Credit card billing option is as follows:

① Select a credit card from the payment option menu and select the card type.

② After entering detailed card information, select the installment month and click the 『Order』 button at the bottom.

-If the required items are not entered, the next step will not proceed.
-There is no need to re-enter the card information on the next order once you choose to save your card information.
-Your card information will not be saved on the Nespresso site, and the card information will be stored safely at the payment agency. 
     

③ After confirming the order and payment amount, check the Nespresso Terms of Sale and then click the Pay button.

④ When payment is completed, your transaction details can be reviewed in the [My Last Orders] menu.

Saving credit card information is optional, and there is no problem with the payment process even if you do not select it. However, if you do not select it, you will have to re-enter the card information for the next order.

Up to 5 cards can be saved. If you would like to replace a saved card, one of the existing cards should be deleted to add the replacement.

The procedure for deleting card information is as follows:

[Log-in] → [Click Basket] → [Click Continue] → [Delete card information]

The procedure for changing installment month is as follows:

1) If it is your first time paying with a credit card
Please enter the card payment information and select the number of installment months below. On your next order, you will need to re-select the the number of installment month to correct it. [Select number 1 for one-time payment]

2) If you are using a saved credit card information
After selecting the saved credit card, you should select the number of installment month.

3) If your payment has already been made
If the payment is already made, changing the number of installment month is difficult, so the order must be cancelled to make a new order.
Although it would be inconvenient, please contact the Nespresso Club (080-734-1111/24 hours) and we will assist you immediately.

Yes, your credit card information will not be stored on our homepage but is is safely stored at the payment agency. The saved card information is managed by PCI DSS, a global card security standard, and the stored card information is encrypted and stored safely on the payment agent server. The saved card information can be deleted at any time, so please feel free to use it.

If you would like to print the receipt yourself, enter the credit card number and its relevant detailed information on Nespresso.com > Contact / FAQ > Print payment receipt to view and print the receipt.

Furthermore, please contact Nespresso Club (080-734-1111/24 hours) to check the transaction on our administrator's page. We will send the receipt of the credit card to your e-mail.

To proceed card payment transaction, identity authentication is required.
Please note that Online Nespresso is conducting the authentication with the following information:

1) Credit card number
2) The first two digits of the card password
3) Card holder's date of birth

Please be reminded that the authentication information should be entered correctly. Otherwise, the payment will not proceed.

Even if the expiry date has been entered incorrectly, the payment will proceed as long as the following three credentials are entered correctly:

1) Credit card number
2) First two digits of the card password
3) Card holder's date of birth

The card will not be valid if its expiry date has been surpassed. However if the expiry date has been entered incorrectly, alternative authentication procedure (card number, first two digits of your password, card holder's date of birth) has taken place for identity authentication to complete transaction. You can be assured that the payment has been made successfully and that there is no problem with the security authentication process. However, if you would like to correct the expiry date, please contact Nespresso Club (080-734-1111/24 hours) to cancel the previous payment to proceed with a new payment.

We apologize for the inconvenience. Unfortunately, an international credit card payment is not supported for Nespresso credit card payments.

We apologize for the inconvenience.

Payment can be failed because specific cards are not recognized correctly when paying with a credit card. In that case, please try to pay again with a different card.

If continuous payment failures occur, please contact Nespresso Club (080-734-1111/24 hours) .

Once again, we apologize for the inconvenience, and we will solve the problem as soon as possible.

The Vertuo range is a totally new spin on coffee, with an all-new design for the ultimate coffee brewing experience. Offering freshly brewed large cups of coffee with crema, as well as delicious, authentic espresso, the Vertuo machine range makes five cup sizes at the touch of a button: Alto (414ml), Mug (230ml), Gran Lungo (150ml), Double Espresso(80ml), and Espresso (40ml).

Centrifusion™ of the Nespresso VertuoLine ensures you get every drop of flavor from each Nespresso capsule. The capsule spins up to 7,000 rotations per minute, blending ground Coffee with hot water and producing the perfect crema to complement your favorite Coffee or Espresso.

The Vertuo machine uses bar codes on the capsules to identify which coffee is being prepared. The machine reads the code to recognise the capsule and then adjusts the amount of water, speed of extraction and other parameters to prepare each blend and cup size in an optimal way.

Vertuo is the first single-serve system to brew large-cup coffee with crema, as crema has traditionally been a feature of espresso. Crema is a naturally formed foam of coffee and air, produced during the extraction process. It is a sign of ultimate coffee quality, enhancing the tasting pleasure. The crema protects coffee aromas, sealing them in the cup until they are released as you enjoy your coffee. The crema allows you to benefit from the full aromatic profile. 

No. The Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways.

The amount of caffeine is different for each coffee and depends on two factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee used to prepare the cup. For Vertuo, caffeine per cup ranges from 60 to 150 mg for Espresso, from 120 to 200 mg for Gran Lungo sizes, from 130 to 200 mg for Mug and Alto size, from 90mg for Half caffenato and from 4-12mg for Decaffenato capsules.

There are ten capsules per sleeve. The side panels on the sleeves show the coffee name, the cup size and the intensity. The coffee description as well as the aromatic profile with milk are on the bottom of the package.

- Push the button 3 times in 2 seconds to start the cleaning cycle. ORANGE light will blink during the cycle.

- It will take less than 2 minutes before a flow comes out. The procedure can be stopped at any time by pushing the button.

- The cleaning procedure will run automatically for 5 minutes. The procedure consists of 3 cycles of pumping water in, internal cleaning and water flowing from the outlet to complete. The button will go to steady GREEN light when ready for brewing.

This is an alarm for descaling. This machine is equipped with a descaling alert: GREEN and RED steady light. Machine can only be operated to make coffee a few more times once the alert appears before descaling becomes mandatory. 

**Click here to check the video how to descale Vertuo Plus

Additionally, there are videos for how to handle flashing buttons of Vertuo Plus. Please check the link below.

** How to handle flashing buttons of Vertuo Plus

The caffeine content per brewed capsule will vary between approximately 50 and 85 mg (with the exception of Kazaar, which has approximately 125 mg). For more details, please check the below.

▶Caffeine for Ristretto (25ml), Expresso (40ml), Lungo (110ml) : 50~85mg    (Exception : Kazaar 120mg, Envivo Lungo 100mg)

▶Caffeine for Decaffeinato capsules : 2~4mg

Yes, completely, by means of the sophisticated production process, which is exclusive to the Nespresso capsule. The principle involves placing the exact portion of freshly roasted and ground coffee into a hermetically-sealed capsule, to protect it from air and light, thus enabling the quality and freshness of the coffee to be preserved for thirteen months.

Nespresso chose to develop its own distribution network in order to guarantee its customers coffee of superior quality and freshness.
To cater for people who aren't able to visit the Boutiques or who don't have access to the Internet, for some time now we have been operating a free-phone service so that our customers can speak directly with one of our expert coffee advisers.
As a result, we have developed a simple means for consumers to order their capsules or obtain advice on the choice of Premium Blends, their origins, the operation of their machines and even the accessories.

Absolutely not. The subtle flavours and aromas and the thick and perfectly textured crema of Nespresso coffee is simply a result of the Nespresso system, which ensures the complete control of all of the essential parameters involved in the preparation of exceptional coffee. We achieve this by selecting only the highest quality green coffee, using expert roasting techniques, ensuring the preciseness of the grinding and the exact portion of ground coffee in each capsule and by developing technology that incorporates a 19 bar pressure pump to ensure the even and rapid distribution of water through the capsule, just like the machines used by Baristas. All of this know how, combined with our advanced technology allows us to produce exceptional coffee without having to add anything artificial.

In 2003, together with the  Rainforest Alliance,  we launched our own programme to benefit our coffee growers: the Nespresso AAA Sustainable Quality™ Program. The partnership brought together the Nespresso expertise and knowledge in highest quality coffee cultivation with the twenty years of experience that the Rainforest Alliance has of helping farmers on the path to sustainability. It guarantees growers, from whom we buy coffee, benefits derived from a shared commitment to ultimate quality. Today, almost half of the coffee used by Nespresso comes from this programme. We aim to reach 80% by 2013.To find out more, please visit nespresso.com/ecolaboration

Please note that order delivery may be delayed due to delivery company problems (CJ Logistics)

Estimated delivery date (on weekdays)
Seoul and six metropolitan cities: 3~4 days
Other (including Jeju and islands): 3~7 days

We will try to make sure that the shipment will be delivered as soon as possible.

We apologize for this inconvenience.

Payments can only be made with credit cards issued nationally on the Korea Nespresso Official Website. Customers with international credit card shall pay through bank transfer or purchase through the Nespresso Club (080-734-1111 toll-free, 24 hours/365days).

Please contact Nespresso Club (24 hours, 365 days, toll-free) if the delivery period passed and your product was not delivered. The Nespresso Coffee Specialist will reschedule the delivery of your product.

Please inform us of a safe place where the product can be stored or write a message asking for a neighbor to receive it, or contact Nespresso Club at 080-743-1111 (24 hours, 365 days, toll-free) and inform us of a place to leave your product. We will ensure the delivery company is given instructions to a safe delivery.

Yes.

In order to purchase online customers need to subscribe to become a member and login. Products can be chosen by non-members but login is essential in order to purchase products from the shopping cart or verifying special club members' benefits.

Products purchased at the Nespresso Korea cannot be shipped overseas. Please subscribe as a member at your local Nespresso Club and place your order.

Please make sure that you are signed in
- Click on "My account" at the top right of the screen or use the main menu access under the Club section
- Click on the "My orders" square
- Select the order you want to track, the latest one being displayed in full by default. Please note: Order tracking may be subject to local availability.
- Click on the "Track my order" button.

If available, such a link to the shipping provider's tracking application will appear next to the shipping mode's logo. Just click on this link to be taken to the provider's website and learn about the progress of the shipping of your order.

> Learn more about the different ways to contact the Nespresso Club.

- You may view up to 15 previous orders in the Order History page (3 orders, when viewing using mobile website and mobile app). To get more information about orders placed before these, please contact the Nespresso Club (080-734-1111)

- You may see "Pending" displayed under "Order ID" if the order is being processed.

Please call the Nespresso Club at 080-734-1111 (24 hours, 365 days, toll-free) immediately to change the delivery address. Please notice that a little delay on the delivery may be experienced.

Login, access the My Account>My Address menu, select the address to be rectified and save after correction.

If you wish to cancel an internet order, please contact the Nespresso Club with you order reference number immediately.

If the order is processed before you contact the Nespresso Club, you can return the items order. Please contact the Nespresso Club for our returns policy.

Delivery to overseas is impossible. Please contact to Nespresso club for the country.

When you click to national flag on top of the web page, you can access to the country's web site.

The Nespresso Korea has a commitment to provide the best possible delivery service.

As for the Nespresso delivery service, Next day delivery in elsewhere are available if you order before 5PM during weekdays. On the other hand, due to the increase in social distance, the volume of orders has increased, causing delays(max. 3days) in delivery. We apologize for this inconvenience. Thank you for your understanding.

**Special Sunday delivery service is available in Seoul, Gyeonggi, Incheon only if you order between Friday 5PM and Saturday 5PM. Due to the unexpected issue at Logistics partner, some deliveries can be delayed for a limited period. (Excluding Seoul & Gyeonggi area) Contact the Nespresso Club (080-734-1111) to request and Additional fee 5,000KRW will be applied.

If you have any further questions, the Nespresso Club Korea remains at your entire service. We will answer you 24 hours a day, every single day of the year.

- After log-in to Nespresso.com, go to 'My account' > 'My order'. At the bottom of 'My order' page, there is a order tracking buttom. You can also check from CJ Express website.

- If you order before 5:00 p.m. on weekdays, Seoul and six metropolitan cities can be delivered until the next day. Please kindly understand that might be delayed depending on the local situation.

Your machine may have an air bubble. Air bubbles can block the flow of water through the spout. They usually occur if the machine is operated without water in the tank or has not been used for a long period.

Eject any capsule, ensure there is water in the tank, and then follow the troubleshooting tips below.
•For machines with two outlets (meaning a coffee outlet, and a hot water/steam outlet) alternate between activating the Lungo (large cup)function and activating the steam/hot water function until water flows from either outlet. Please be persistent; this might take a few tries.
•For all other OriginalLine machines, activate the Lungo (large cup) function, allow it to complete the cycle, then press again. Repeat until water flows from the spout. Please be persistent; this might take a few tries.
•For VertuoLine machines, follow the Cleaning instructions in your User Manual. Please be persistent; this might take a few tries.

At the present, the Nespresso Website is using the Active-X payment authorization method.

The download and installation of the Active-X is not possible with the use of other browsers such as Chrome or OS-based computers other than MS Windows.

On the internet browser out of date, website could be ended automatically. Please download new version of internet browser.

Only machine purchase process allows you to create a B2B new account.

Please register online membership using present club membership number if you are already joined Nespresso club membership.

If you do not yet have a Nespresso club membership number, please proceed it to buy a Nespresso B2B machines at first and register Nespresso membership to buy B2B professional capsules.

How to purchase a machine:

Nespresso Business Solution main home > Machines > Zenius > Add to bag > Proceed account creation by clicking Shopping bag or Quick Order.

If you have any questions, please contact the Nespresso Club ( ) and then one of our Coffee Specialists will be able to assist.

The error code 769 is a payment error code. Please contact the Nespresso Club on 080-734-1111 (24 hours, 365 days, toll-free) and inform about the error code 769.

If you lost your existing password, you may reset your password directly through the email account used in the membership subscription.

Login click > Forgotten your password click > insert your email address > Reset password and receive by email > Reset the password through the link received by email. Please contact Nespresso Club on 080-734-1111 (24 hours, 365 days, toll-free) if you did not receive the password reset email.

Nespresso Korea is not working on our payment system, so it's connected to KCP payment. If you want to print or check your bill, please do these in KCP site(www.kcp.co.kr). The method of search for your bill on the website is as below.

1. On site (www.kcp.co.kr), you can find search tap '결제내역 조회' in the middle of the page.

2. Fill the 'Credit numer/approval number/amount/date' and then click the button '카드 사용내역 조회', you can print your bill

*When you orderer in Nespresso Club by call, please access to the website 'KG inisis' (www.inicis.com)

1. On site (www.inicis.com), you can find search tap '결제내역 조회' in the middle of the page.

2. Fill the 'Credit numer/approval number/amount/date' and then click the button '카드 사용내역 조회', you can print your bill

It might takes over 30 mins to update the last order on my page. If you cannot see the last order, please try again.

For more details, please contact Nespresso Club(080-734-1111/24hours, 365days, toll-free)

Please follow the process below . If you have a problem, please contact at 080-734-1111(24hours), Nespresso Club.

• iOS – Setting() ▶Notification ▶ Nespresso ▶On the notification button()
• Android – Setting() ▶ Application ▶ Nepsresso ▶ On the notification button()

Please follow the process below . If you have a problem, please contact at 080-734-1111(24hours), Nespresso Club.

• iOS – Setting() ▶Notification ▶ Nespresso ▶Off the notification button()
• Android – Setting() ▶ Application ▶ Nepsresso ▶ Off the notification button()

- 'Order confirmation' will be sent to your email address if your order is completed

- Receiving an order confirmation email means that your order has been completed successfully

- If you haven't received an order confirmation email, or if you have a request for payment and change of order, you can also send an email(below link) to Nespresso

**Email to Nespresso

The error code 766 appears when click Refresh button, entering incorrect information of credit card, credit card over -limit etc..

Please contact the Nespresso Club on 080-734-1111 (365 days, 24 hours, toll-free) if this problem is not solved and inform about the error code 766.

We apologize for the inconvenience of using Nespresso machine.

You can easily solve the problem with simple troubleshooting provided on Technical Support page.

Also, we provide step-by-step instructions for using and manaing machines.

If you need more assistance with any other model, please refer to the user manual guide. For more information don't hesitate to contact via Nespresso Club. Experienced coffee specialist will gladly hely you.

-Vertuo : 299,000won

-Vertuo Plus : 299,000won

-Vertuo & Aeroccino : 399,000won

-Vertuo Plus & Aeroccino : 399,000won

For more details, please contact Nespresso Club(080-734-1111/24hours).

• Weight: 4.92 Kilogram
• Removable water tank: 1.2 Litre
• Power rating (in watts): 1350 Watt
• Dimensions (WxDxH): 165 x 300 x 240 mm
• Cable Length: 850 Millimeter
• Fast heat-up
• Used capsules container capacity: 70

Please clean the Aeroccino after each use. Rinse it with cold water and use a soft cloth for cleaning. Never use aggressive cleaning materials because the teflon-cover could be damaged.

The Aeroccino is a thermostatic (temperature sensitive) device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug. As the Aeroccino is designed to heat the jug and rotate the whisks, it is functioning properly.

Be sure that the correct max fill line was utilized with the correct whisk. When using the frothing whisk, which has a coil for cappuccinos and macchiatos, fill milk to the lower maximum fill line. When using the hot milk whisk for lattes, you can fill it to the higher maximum fill line.

Different brands and types of milk will produce different qualities/quantities of froth. We find that UHT (Ultra High Temperature) milk produces very consistent froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter

If your Aeroccino begins to overflow, you can safely remove it from its base without damaging the device.

Please note that the Aeroccino is designed to warm the milkfroth to the temperature of 60 to 70 degrees only for optimal forth results.

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 080-734-1111 or email from our website. A trained Coffee Specialist will be happy to assist you.

Check type of milk: 1,5 % fat content, stored cool, package should be open max. 2 days

Please note that 50 % milk froth, 50 % warm milk is normal.

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 080-734-1111 or email from our website. A trained Coffee Specialist will be happy to assist you.

Nudge the whisk slightly; it might be that the magnetism stopped for a short time. Check the function of the other whisk if it’s working.

Rinse inside of the jug and the whisk with cold, running water and make sure to wipe with a damp, non-abrasive sponge or paper towel to remove milk residue after each time use.

For the Aeroccino 3, Check that the ON-OFF button is ON (red LED lighted)

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 080-734-1111 or email from our website. A trained Coffee Specialist will be happy to assist you.

Please verify the details below. The machine may not work temporary in any of the cases below :
Verify the outlet. If it is connected to an multi-tap, please try to connect in an outlet on the wall.
Verify the power bottom to check if it is switched on ON.

Please call Nespresso Club at 080-734-1111 (365 days, 24 hours, toll-free) if the problem persists.

Ristretto button is of 25ml, the Espresso button is of 40ml and the Lungo bottom is of 110ml.

Please empty the capsure container if it is full and force it a little to open.
Please call Nespresso Club at 080-734-1111 (365 days, 24 hours, toll-free) if the problem persists.

The best temperature for Nespresso capsule coffee is between 83 to 89 degrees.
This temperature provides the best taste and aroma, and we recommend you to drink it as soon as it is done. Please understand the temperature cannot be adjusted in our coffee machines.

Tip: Warm-up your cup by extracting only water before making your coffee and placing the capsule. You may be able to enjoy even warmer coffee.

Please verify the details below. The machine may not work temporary in any of the cases below:

Verify whether it is an original Nespresso capsule.
Empty the capsule container if it is full. Remove capsules jammed in the machine (if any).
Verify whether the capsure is crushed or damaged. (in this case, the capsule may not fit in the entrance hole and may fall in the container. Unfold to the sides manually and retry)

* Compatible capsules may not be usable. Capsules produced and purchased before 2008 cannot make coffee.

This type of symptom may be related to a damage to the power switch or the temperature senser.

Please try turning it off and turning it on again after 30 minutes. Please call Nespresso Club at 080-734-1111 (365 days, 24 hours, toll-free) if the problem persists

When selling imported electronics, only products with the certificate of electric safety can be imported.

In this case, Nespresso coffee machines rated 220V/60Hz can cause accidents as an uncertified product if products that are not certified are repaired and problems occur.

Different from PCs or other electronics, coffee machines do not have a separate power converter and 220V/60Hz electricity is supplied directly.

At Nespresso, we believe that each cup of coffee can not only deliver a moment of pleasure, but also restore, replenish and revive environmental resources and communities. The Positive Cup’s overall vision is to create a cup of coffee that has a positive impact on the world.

Our 2020 goals and ambitions

100%SUSTAINABLY SOURCED COFFEE

100%SUSTAINABLY MANAGED ALUMINIUM

100%CARBON “INSETTING”*

The Positive Cup program incorporates ambitious goals in the areas of coffee sourcing and social welfare; aluminium sourcing, use and disposal and resilience to climate change.

Please correct capsules after tasting and request for correction when you order.

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