Frequently asked questions

[Online Order]

1. General Card Payment

  1) Select credit card from the payment method menu and then select the card type.

  2) After entering detailed card information, select the installment months and click the 『Order』 button at the bottom.

  3) If you do not enter the required information, you cannot proceed to the next step.

    ① Card number ② First two digits of password ③ Cardholder's date of birth

  4) If you select Save card information, you will not have to re-enter the card information for the next order.

  5) After confirming the order and payment amount, check the Nespresso sales terms and conditions and click the Pay button.

  6) When payment is complete, you can check the transaction details in the [My Order History] menu.

2. Naver Pay

  1) Select Naver Pay from the payment method menu.

  2) Log in with your Naver ID and proceed with payment according to the instructions.

  3) If you do not have a card registered with Naver Pay in advance, you will need to register a new one.

  4) In the last step, enter the 6-digit Naver Pay password to complete the purchase.

[Phone Order]

  1) You can order and save the card by registering the payment card information including the card number, expiration date, cardholder name, cardholder date of birth (business registration number in the case of corporate cards), and the first 2 digits of the card password.

  2) The 'credit card' payment method is a payment method that saves the card information you want to use, and once you save it, you can make payments easily and quickly from then on.

In addition, if you call the Nespresso Club (080-734-1111 / Toll-Free, 365 Days, 9 to 18), you can save the card and make payments from the saved card.

The saved card information is managed according to the global card security standard PCI DSS, and you can delete it at any time if you no longer wish to use it, so please use it with confidence.

Saving credit card information is optional, and there is no problem with the payment process even if you do not select it. However, if you do not select it, you will have to re-enter the card information for the next order.

Up to 5 cards can be saved. If you would like to replace a saved card, one of the existing cards should be deleted to add the replacement.

The procedure for deleting card information is as follows:

[Log-in] → [Click Basket] → [Click Continue] → [Delete card information]

If the payment is already made, changing the number of installment month is difficult, so the order must be cancelled to make a new order.
Although it would be inconvenient, please contact the Nespresso Club and we will assist you immediately.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

To proceed card payment transaction, identity authentication is required.
Please note that Online Nespresso is conducting the authentication with the following information:

1) Credit card number
2) The first two digits of the card password
3) Card holder's date of birth

Please be reminded that the authentication information should be entered correctly. Otherwise, the payment will not proceed.

We apologize for the inconvenience.
Payment can be failed because specific cards are not recognized correctly when paying with a credit card. In that case, please try to pay again with a different card.

If continuous payment failures occur, please contact Nespresso Club.

Once again, we apologize for the inconvenience, and we will solve the problem as soon as possible.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Yes, your credit card information will not be stored on our homepage but is is safely stored at the payment agency. The saved card information is managed by PCI DSS, a global card security standard, and the stored card information is encrypted and stored safely on the payment agent server. The saved card information can be deleted at any time, so please feel free to use it.

[Credit card]
If you print it yourself, you can print it by entering your credit card number and information on the ‘Nespresso official website > Customer Services > Print Payment receipt' page.

[Naver Pay]
PC: Naver Pay > Payment history > Shopping > Click on order > Top right [Receipt issuance history] > Bottom of product price [Card receipt]
Mobile: Naver Pay > Payment history > Shopping > Click on order > Top right [Receipt inquiry] > Bottom of product price [Card receipt]

Also, if you contact Nespresso Club and request it, we will send you a credit card receipt to your email after checking the transaction on our administrator page.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

We apologize for the inconvenience. Unfortunately, an international credit card payment is not supported for Nespresso credit card payments.

Naver Pay is a easy payment service where you register your check or credit card in advance and pay through the registered payment method. Naver Pay is only available to Naver members, and cannot be used without a Naver ID.

You can use Naver Pay easy card payment on the Nespresso website and smartphone app.

Before registering for easy payment, you need to set a Naver Pay password before proceeding.

[How to set Naver Pay password]
 1. You must proceed with user authentication to set a password.
 2. Please enter a 6-digit password.
 3. Please check the entered password.

[Register credit card information]
Please enter the card information of the credit card to be registered.

You can only register your own card. Registration items such as card number, CVC, and date of birth information may vary by card company.

※ For Naver Pay card easy payment, you can only register a card in your name.
※ If you have previously registered and are using a card under a different name, you can only register a card under your own name when re-registering after deleting the card easy payment information.

When paying with Naver Pay, you can pay through the card companies below.

[Card companies that can register easy payment]
Shinhan Card, Samsung Card, Hyundai Card, BC Card, KB Card, Lotte Card, Citi Card, Hana Card, Nonghyup Card, Kakao Bank

※ For Naver Pay card easy payment, you can only register a card in your name.
※ If you have previously registered and are using a card under a different name, you can only register a card under your own name when re-registering after deleting the card simple payment information.
※ We plan to continue adding card companies that can use easy payment.

Please contact Naver Pay Customer Center.

■ Naver Pay Customer Center

*Phone : ☎1588-3819

*chatbot chat : https://talk.naver.com/ct/wcarl0?frm=ppaycs

Currently, Nespresso only accepts easy card payments when paying with Naver Pay.

If you save and use the default shipping address and payment method, this is a service that helps you quickly order from the next order without entering the information.

[Web]

1. Steps 1 to 3 remain the same as the standard order payment process.
2. In step 4, on the order details confirmation page, create a section for setting up "Express Checkout".
3. Provide two check boxes for Express Checkout setup: (Save payment and shipping methods as default information, use for future orders as Express Checkout).
4. After checking the check boxes, click the "Proceed to Payment" button to complete the order.

[App]

1. After putting the product you want to purchase in the shopping cart, click “Continue Order” and proceed with Step 1 to Step 2 in the same way as the regular order payment process.
2. Step 3 On the order details page, “Save your delivery and payment choices with complete safety in order to save time for your next order.” Activate an item.
3. After activating the “I accept terms and conditions”, touch the “Submit your order” button and complete the payment.
4. From the next order, after putting the product you want to purchase in the shopping cart, you will be moved directly to the “Step 3 Order Details” step without going through Steps 1 and 2. After activating “I accept terms and conditions” and “Submit your order”.” Just touch the " button and your order will be completed immediately.
5. Once your order is complete, you will be taken to the “Order Completed” page.

[Web]

After logging in to the Nespresso website, go to My Account > "Express Checkoutt" page, select "None" as the default setting for delivery and payment method, and save.

[App]

You can enter the promo code by going from the “Step3 Order Details” step to the “Shopping Cart Page” step.
In this case, you must proceed with the ordering steps from Step 1 to 3 in the same manner as a regular ordering procedure without using the "Express Checkout" service.

[Web]

If you need to enter a “Promotion Code”, you will need to go back to Step 1 and enter the “promotion code”.
In this case, you must proceed with the ordering steps from Steps 2 to 5 in the same manner as a regular ordering procedure without using the express checkout service.

[App] 

You can enter the promo code by going from the “Step3 Order Details” step to the “Shopping Cart Page” step.
In this case, you must proceed with the ordering steps from Step 1 to 3 in the same manner as a regular ordering procedure without using the "Express Checkout" service.

[Web]

After setting up Express Checkout, you can change or cancel the settings at any time in "My Account."

After logging in to the Nespresso website, go to My Account > "Express Checkout" page to change the "Default Shipping Address" and "Payment Method" information, cancel or reset the settings.

※ If you check "None" for either the default shipping address or payment method on the My Account > "Express Checkout" page, "Express Checkout" will not be processed, so please be careful when setting it up.

[App]

After logging in to the Nespresso app, you can edit the “Default shipping address” setting and “Payment method” information in My Account > Personal Information > “Express Checkout Settings” page.

※ If you check "None" for either the default delivery address or payment method on the My Account > Personal Information > Express Checkout Settings page, Express Checkout will not be processed, so please be careful when setting it up.

“Easy payment” is an ordering service that allows you to save your credit card information and then easily pay for the next order without entering that information.
“Express Checkout” is a service that allows you to quickly order from your next order without having to enter two information steps by saving your credit card information and additionally saving your default shipping address.

Express Checkout is only available when saving credit card (Easy Payment). (Not available for Naver Pay or bank transfers.)

"Express Checkout" is available on the website and app.

Express Checkout is not compatible with Credit Card Installments.

All Vertuo machines recognize the unique barcode of the capsule and set the best coffee brewing method for each capsule like a barista, and offer generous crema through Centrifusion™ technology, so you can always enjoy the best coffee.

However, detailed specifications such as colors, size, and types of coffee capsules that can be extracted differ from machine to machine. For detailed information, please refer to each product page.

Vertuo machine page >>

Centrifusion™ represents Nespresso's innovative technology. Vertuo creates generous crema and full-body coffee never experienced before, through its Centrifusion™ rotating extraction.

Vertuo reads the unique barcodes of Vertuo coffee capsules to automatically set the optimal conditions for the choice - from the extraction time, speed, extraction amount, crema amount and temperature - creating your perfect cup of coffee.

Pairing> Quick Start Guide Pages 8-9

vertuo ice latte mode >>

Vertuo Next, Vertuo Pop, Vertuo Pop+, Vertuo Lattissima, Vertuo Creatista provides the connectivity feature. The connectivity feature connects your machine and mobile device(s) via Bluetooth or wifi for you to use various features of the official Nespresso app.

1. Firmware update
You can enjoy the coffee moments offered by Nespresso at all times at the optimal state through an automatic firmware update.
※ If the machine's software is not up to date, newly released capsule may not be extracted properly or new features may not be updated. By pairing the machine with the official app, it will automatically update to the latest software within 2-3 days. Instructions for pairing(p. 8-9)

2. App push alarms
You can maintain your Vertuo Pop machine smarter with the app push alarms for descaling, machine errors, and more.

3. Smart machine use and maintenance
You can use your Vertuo Pop machine smarter with the official Nespresso app., offering various information from the video instructions on using and maintaining the machine to checking the state of your machine, and more.

You can check the descaling method of each machine through the guide and video link below.

※ You can purchase the dedicated descaling solution from the Nespresso website (www.nespresso.com).

[Vertuo Pop Plus Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Vertuo Creatista Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Vertuo Lattissima Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Vertuo Pop Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Vertuo Next Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Vertuo Plus Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

Cleaning (rinsing) using the cleaning mode may vary depending on the frequency of use and cycle, but generally, cleaning once a week is appropriate based on 40 cups/week of brewing. If usage is less than half, we recommend cleaning mode once every two weeks.

After brewing coffee, be sure to immediately remove the capsule and store the machine with the lever closed.

If the area around the capsule insert is contaminated with coffee grounds and coffee residue, always keep the area clean by wiping it with a clean, wet towel.
Please refer to the description below for detailed cleaning instructions.

1. Push the button 3 times in 2 seconds to start the cleaning cycle. ORANGE light will blink during the cycle.

2. It will take less than 2 minutes before a flow comes out. The procedure can be stopped at any time by pushing the button.

3. The cleaning procedure will run automatically for 5 minutes. The procedure consists of 3 cycles of pumping water in, internal cleaning and water flowing from the outlet to complete. The button will go to steady GREEN light when ready for brewing.

This is an alarm for descaling. This machine is equipped with a descaling alert: GREEN and RED steady light. Machine can only be operated to make coffee a few more times once the alert appears before descaling becomes mandatory. 

> Click here to check the video how to descale Vertuo Plus

Additionally, there are videos for how to handle flashing buttons of Vertuo Plus. Please check the link below.
> How to handle flashing buttons of Vertuo Plus

There is a secondary extraction outlet next to the coffee extraction outlet. The secondary extraction outlet helps facilitate the extraction flow through air suction, and in cases where there is a temporary increase in extraction volume due to basic cleaning or descaling, the secondary extraction outlet may be used for extraction if the main extraction outlet becomes full. During coffee extraction or rinsing, coffee or water may come out through the secondary extraction outlet, and this is a normal phenomenon.

1. Make sure there is water in the water tank.

2. Check that the new capsule is correctly seated and the head is locked shut.

3. Proceed to cleaning mode and check if water comes out.

This is not a malfunction and some water may remain after cleaning and descaling.

Please Wipe off moisture with a dry cloth, etc.

1. Add more than 500ml of water.

2. More than 500ml must be extracted at a time.

3. Basically, if you put 800ml, it will clean enough.

4. It is processed twice in total, and it is recognized as washing once and rinsing twice. At the end of the first cycle, be sure to remove the water tank and install it again.

When the machine stops working and the boiler cools down, a small amount of water remaining on the top of the head may drip into the capsule opening. This is not a malfunction of the machine. Wipe with a clean, dry cloth (be careful with hot water)

It's not possible. Temperatures vary from blend to blend and cannot be changed. If you prefer a warmer cup of coffee, it is advisable to pre-heat the cup by rinsing it with hot water so that the temperature is maintained and mix the brewed coffee with the crema.

Coffee temperature cannot be adjusted. Vertuo machines are designed to extract the right settings, such as temperature, for a particular blend. This ensures perfect extraction results every time. It is preferable to warm the cup yourself by rinsing it with hot water. It is also desirable to mix the crema to ensure a consistent temperature spread throughout.

● 6 Sizes of Coffee & Various Milk Recipes: The Vertuo Creatista is programmed to brew 6 sizes of coffee, from espresso to XL. In addition to black coffee, you can also make micro milk foam through the milk steam pipe and experience various milk recipes such as cappuccino, latte macchiato, and flat white. Depending on the milk recipe you want to make, you can choose from 3 different temperatures and 3 different textures, and you can also try latte art with the milk texture of a café.

● Barcode Brewing: Automatically sets the brewing method by recognizing the code of the capsule.

● Connectivity: Automatically updates the software to extract the coffee most optimized for each capsule.

The Vertuo Creatista includes a small cup holder that can be attached to the drip tray when not in use. If you use a travel mug, the drip tray can be completely removed. With a premium brushed and polished stainless steel finish, it will fit in any kitchen.

Vertuo Creatista is implementing a 3-year free warranty policy. The basic product warranty is 2 years, and if you register the product within 30 days of purchase, you can receive an additional 1-year free warranty period, for a total of 3 years.

Go Machine-registration page >>

After pairing the machine with your phone and connecting it to your Wi-Fi network, the machine will automatically update to provide you with the best coffee experience. You can also check the status of your machine through the Nespresso app and watch step-by-step procedures for machine maintenance through tutorial videos.

If you allow push notifications, you will receive messages when your machine needs attention and can also explore solutions.

The Vertuo Creatista is equipped with a strong coffee extraction function (Ice & Latte mode) suitable for enjoying iced coffee or milk recipes. To use the function, press the coffee button twice in succession within 1 second. The button will flash turquoise.

The function reduces the amount of coffee extracted as follows:
● Espresso: 40ml (1.4 fl oz) -> 25ml (0.85 fl oz)
● Double Espresso: 80ml (2.7 fl oz) -> 40ml (1.4 fl oz)
● Gran Lungo: 150ml (5.1 fl oz) -> 40ml (1.4 fl oz)
● Mug: 230ml (7.8 fl oz) -> 80ml (2.7 fl oz)

The Barista Creations for milk are already programmed to be mixed with milk. Recipe recommendations can be found on each coffee's packaging.

The Ice & Latte mode cannot be applied to Cold Brew Style, Bianco Piccolo For Milk, Bianco Doppio For Milk, Coffee Plus Vivida and Coffee Plus Ginseng Delight capsules.

Ice & Latte Mode

The Ice & Latte mode is only available on the Vertuo Pop, Vertuo Pop+, Vertuo Next, Vertuo Lattissima and Vertuo Creatista machines. It does not work on the Vertuo Plus.

Ice & Latte Mode

If the Ice & Latte mode is not working even when you press the extraction button twice on the Vertuo Pop/Pop+/Next/Lattissima/Creatista please use the machine's connectivity feature to pair it with your mobile device. Within 2-3 days, the software will automatically update. (Pairing instructions: pages 8-9.)

Ice & Latte Mode

Original Coffee provides a classic espresso coffee experience completed with 19 bar high-pressure extraction, while Vertuo Coffee provides a completely different coffee experience with rotation extraction for generous crema and rich aroma and the optimal coffee taste according to the barcode unique to each capsule.
Detailed information about the Original and Vertuo systems can be found on the pages below.

coffee machine overview >>

No. The Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways.

We are monitoring our coffees very regularly, and noticed the aromatics and characteristics were stable up to 15 months. This has been confirmed by our internal quality and sensory experts.

Barista Creations Flavored Coffee and Coffee Products with Additional Ingredients, Vivida and Jinseng Delight
due to the nature of the additional ingredients, the aroma profile of the coffee is guaranteed to be stable for 12 months.

about capsule coffee BBD >>

Absolutely not. The subtle flavours and aromas and the thick and perfectly textured crema of Nespresso coffee is simply a result of the Nespresso system, which ensures the complete control of all of the essential parameters involved in the preparation of exceptional coffee. We achieve this by selecting only the highest quality green coffee, using expert roasting techniques, ensuring the preciseness of the grinding and the exact portion of ground coffee in each capsule and by developing technology that incorporates a 19 bar pressure pump to ensure the even and rapid distribution of water through the capsule, just like the machines used by Baristas. All of this know how, combined with our advanced technology allows us to produce exceptional coffee without having to add anything artificial.

What is Coffee Crema? >>

Yes, it is safe to drink the coffee, even after 15 months. The only change you might notice after 15 months may be a small reduction in the aroma intensity in the blends, but the coffee is still good for consumption.

Nespresso uses aluminium for its capsules because it is the best material to protect the quality and freshness of our coffees from oxygen, light and humidity, ensuring all aromas are retained until our customers’ cups. Aluminium is a standard material used both in the food industry and in many homes to wrap or protect food, and food safety authorities around the world have approved it as safe for use as food packaging. Aluminium also has the added benefit of being infinitely recyclable.

We carry out rigorous testing to ensure the safety of our products, and an independent study has shown that no aluminium from our capsules migrates into the consumer’s cup when coffee is brewed. A transparent layer of food grade coating lines the inside of our capsules, so that the coffee is not in contact with the aluminium packaging.

Nespresso is a pioneer of coffee capsule recycling. The first program was founded in 1991 and ever since we are working with authorities to transform the public infrastructures to recover small, light aluminium items - capsules and beyond. All Nespresso at-home capsules (Original and Vertuo) will be made using at least 80% recyclable aluminium by the end of 2022, operating recycling programs globally with over 100’000 collection points in 70 countries.

Not necessarily. The intensity of a coffee does not refer to the amount of caffeine it contains. A coffee’s intensity, as defined by Nespresso, is based on coffee's degree of roasting, its body and its bitterness. In some cases, this is achieved by adding Robusta to the blend which would also increase caffeine content. It can however also be achieved by a darker roast degree.

coffee intensity >>

Since 2003, our desire to create shared value for all stakeholders in our value chain has been channeled through the AAA Sustainable Quality™ Program. In line with B Corp values, our aim is to foster conditions to improve yields, quality of harvests, and help protect the environment while promoting sustainable livelihoods. Putting care at the heart of what we do is why we created the Sustainability Quality Program™ AAA almost 20 years ago, together with the Rainforest Alliance.
Today, more than 140,000 coffee farmers in 18 countries participate in the AAA Program and source 93% of our permanent range of coffees through the AAA Program.

Vertuo is the first single-serve system to brew large-cup coffee with crema, as crema has traditionally been a feature of espresso. Crema is a naturally formed foam of coffee and air, produced during the extraction process.

It is a sign of ultimate coffee quality, enhancing the tasting pleasure. The crema protects coffee aromas, sealing them in the cup until they are released as you enjoy your coffee. The crema allows you to benefit from the full aromatic profile.

The Barista Creations flavoured range is all about indulgency and new coffee experiences. Whether you’re after an intense recipe or something a little sweeter and smoother, the Barista Creations flavoured blends bring the perfect harmony of coffee with milk and irresistible flavours.

Each Barista Creations flavoured is an exquisite coming together of coffee and classic flavours—an invitation to treat yourself. Our master blenders and roasters expertly bring coffee beans and some of the finest flavours together into one cup that holds the power to trigger a rush of beautiful memories.

Payments can only be made with credit cards issued nationally on the Korea Nespresso Official Website. Customers with international credit card shall pay through bank transfer or purchase through the Nespresso Club (080-734-1111 toll-free, 24 hours/365days).

Please inform us of a safe place where the product can be stored or write a message asking for a neighbor to receive it, or contact Nespresso Club at 080-743-1111 (24 hours, 365 days, toll-free) and inform us of a place to leave your product. We will ensure the delivery company is given instructions to a safe delivery.

Yes.

In order to purchase online customers need to subscribe to become a member and login. Products can be chosen by non-members but login is essential in order to purchase products from the shopping cart or verifying special club members' benefits.

Products purchased at the Nespresso Korea cannot be shipped overseas. Please subscribe as a member at your local Nespresso Club and place your order.

If you would like to track your delivery, log in and go to "My Account > My Order History" to check your order number. Then, go to "Customer Service > My Orders > Track and Trace" at the top menu and enter your order number (order ID) and postal code or email information to track your delivery.

Please call the Nespresso Club immediately to change the delivery address. Please notice that a little delay on the delivery may be experienced.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Login, access the My Account>My Address menu, select the address to be rectified and save after correction.

Delivery to overseas is impossible. Please contact to Nespresso club for the country.

When you click to national flag on bottom of the web page, you can access to the country's web site.

Select Country

The Nespresso Korea has a commitment to provide the best possible delivery service.

 
[Next Day Delivery]
Next day delivery service in Seoul and 6 metropolitan areas* only and 48 hours delivery service in elsewhere are available if you order before 5PM during weekdays.

- The service is not available Chuseok, Lunar New Year holidays, weekends and public holidays, and courier service closure days (8/14).

- Excluding the metropolitan cities of Seoul, Incheon, Daejeon, Gwangju, Ulsan, Daegu, and Busan, delivery will be made within 2 days for all other areas.

- Delivery may be delayed due to factors such as island or mountainous regions, weather conditions, courier-related issues, system disruptions, or an increase in order volume caused by events like promotions.

- CJ Korea Express 7-day delivery service may be applied at a time of stabilization.

If you have any further questions, contact the Nespresso Club and receive delivery support.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

You can request order cancellation through three channels: official website email inquiry, Nespresso Club phone call, KakaoTalk Nespresso club team member.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Details of the products ordered by the member will be sent to the email address registered at the time of registration.

You can also find your recent order history from the path below.

[PC & Mobile Webpage]

My account (person-shaped icon) at the top of the homepage → My order history → Select details for each order

[Mobile application]

Account (person-shaped icon) at the bottom right of the application → Recent order history → You can check details by selecting each order.

Thank you for participating in the environmental protection campaign.
When ordering products online, you can request a recycling bag or collection.

[PC & Mobile Webpage]

Select accessories/recycling bag from the top menu (PC) or the left menu (mobile) → You can put the capsule recycling bag (up to 2) in the shopping cart / You can add the collection request (up to 5) to the shopping cart. → After moving to the shopping cart and completing the final payment, the order is completed.

[Mobile application] (Old App)

Bottom order menu → Coffee/Machine/Accessories/Recycling → The value of good coffee made together → You can put a capsule recycling bag (up to 2) in your shopping cart / You can put a collection request (up to 5) in your shopping cart. → After moving to the shopping cart and completing the final payment, the order is completed.

[Mobile application] (New App)

Bottom order menu → Accessories → The value of good coffee made together → You can put a capsule recycling bag (up to 2) in your shopping cart / You can put a collection request (up to 5) in your shopping cart. → After moving to the shopping cart and completing the final payment, the order is completed.

In the case of recycling bag and collection request, you must enter each separately, so please refer to it.

Set up your order and Easy-order in just a few minutes. Receive your order automatically on a schedule and delivered straight to your door with free shipping (50 capsules or more).

You can apply for Easy-Order on the Nespresso website or mobile app My Account > 'My Easy Orders'.

Depending on the schedule and conditions of the promotion, duplicate application may not be possible, so please check the promotion conditions. If it is not possible to overlap with coffee machine delivery, please order it as an standard order.

Easy Order will start shipping (business days) on the date you specify, and you can check the shipping date in two ways..

1. You can check the shipping schedule on the Nespresso website or mobile app My Account > 'My Easy Orders'.
2. 3 days prior to the shipment of Easy Orders products, you will be notified of the shipping schedule by email.

After receiving the email, if Easy Orders information (order/delivery/payment information, etc.) is modified by 17:00 on the day before the product shipment date, the modified information may be reflected and delivered. (eg: An order on January 4th can be reflected when modified by 17:00 on January 3rd)
If the designated date is a holiday, it will be shipped the next business day.

When a member registers a credit card to order for Easy Order, 100 won is automatically charged to verify if the registered card is valid. The payment authorization is immediately cancelled as soon as the valid card is confirmed and the amount is not charged.
(* Easy Order payment can only be made with various card payments using prepaid card, debit card, credit card, etc. (processed immediately and the processing details are encrypted for security))

If you order for Easy Orders, the payment will be automatically processed on the day of the scheduled delivery that you have designated. However, if the delivery is on hold and the corresponding order cannot be shipped, the payment will not be made.
(* Note : The payment total reflects the promotional benefits applicable at the current moment, the actual payment amount may be adjusted according to the promotion status at the actual payment date (selected shipment date)

Please check the information of your Easy Orders in 'My Easy Orders' > 'MANAGE EASY ORDER' on the Nespresso website or mobile app.

Easy-order can be ordered from a minimum of 50 capsules. In addition, every Easy-order over 50 capsules receives a free delivery.

You can modify or cancel your Easy-order anytime on the Nespresso website or mobile app.
Simply go to My Account, followed by 'My easy orders' > 'MAMAGE EASY ORDER' to find your settings and options.
You can modify the next scheduled date, delivery address and payment. You can also cancel your Easy order. (Before 17:00 on the day before the delivery date)

Yes! You can place an order starting from a minimum of 50 capsules and enjoy free shipping benefits.

Delivery is carried out on the date specified by the member, and if delivery is made before 5:00 pm on weekdays, next-day delivery service is operated in Seoul and 6 metropolitan areas. However, if the delivery date falls on a holiday, it will be shipped on the next business day, and please understand that it may be delayed depending on the courier company's circumstances.

Cancellation of an easy order for outgoing coffee can be accepted by contacting the Nespresso Club. If there are any changes, please make changes through the website or app > My Account > 'My Easy Orders' page by 17:00 the day before the delivery date.

Limited Edition coffees are not available on Easy-order as stock is available in limited quantities.

If you wish to order any limited edition capausles this will need to be placed in a regular order either online or over the phone, or you can purchase in any of our boutiques.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

If a product in your Easy Order is out of stock, you will be notified by email about the product that cannot be shipped.
If you change to another product on the Nespresso website or mobile app > My Account > 'My Easy Orders' page, it can be shipped normally on the designated date.

If you do not receive an Easy Order delivery notification email on the expected delivery date, you can log in and check the status of your order on the Nespresso website or mobile app > My Account > 'My Easy Orders' page, and if you need further assistance, you can contact the Nespresso Club for inquiries.

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*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Easy-order is only available for ordering the Nespresso capsule range and selected accessories: brown sugar, cantuccini, recycling bags and recycling bag collection. Nespresso machines and other accessories can be ordered separately.

Nespresso Plus cannot be combined with other promotions or offers.

With the Nespresso Plus program, you can receive a discount benefit for a total of one machine under your club account.

Unfortunately, the Nespresso Plus program is only applied once per account. Accounts that have already purchased with the Nespresso Plus program are not eligible for the same benefits.

Machine Payback's coffee discount benefit can be applied when purchasing coffee through the Nespresso official website, Nespresso club, mobile app, or Nespresso boutique channel.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Each machine has a predetermined discount rate per order, so additional discounts cannot be applied.

The timing and frequency of your orders are up to you. Nevertheless, in order to get the entire value of your machine back, you will need to complete the required amount of orders within the provided time period.

You must place your first coffee order within 12 months from the date of purchasing the machine to begin receiving coffee discounts.

You can check whether the machine has been shipped by checking the order status as "Delivered" in "My Orders" on the "My Account" page.

Nespresso Plus program is an ongoing, non-limiting program.
If you want to receive the coffee flat-rate discount provided for each machine when purchasing coffee, you can apply at any time.

The coffee discount only applies to the account that purchased the machine, so it is not transferable.

Machine payback benefits can be subject to changes according to internal policies. Detailed information such as coffee order period determined after machine purchase, number of orders, discount rate and discount amount for each coffee machine, and minimum order quantity for future coffee orders can be found on the machine payback page. 

※ Customers who purchased with machine payback before the benefit change can receive existing benefits without any changes.

If you wish to place an order for the Vertuo machine payback, you can apply through the Nespresso boutique.

When you order over 50,000 KRW, including 7 rows (70 capsules) of Nespresso Original Coffee capsules,
a total of 12 installment discount benefits will be applied.
*After the first use of the voucher, 11 discount benefits will be provided, valid within 24 months (total of 12).
*Products can be purchased at Nespresso boutiques, the official online website, mobile application, and Nespresso Club

You can avail the discount benefits immediately upon using the voucher within the validity period.
* It is essential to register the voucher within the specified period as voucher registration is not possible after the expiration date.

● Nespresso Boutique (When using at the boutique, you must bring the physical voucher),
● Official website www.nespresso.com.kr, Mobile app,
● Nespresso Club

  -Phone : 080-734-1111 (365 Days, 9 to 18, toll-free)

  -Chat in KakaoTalk (365 Days, 9 to 18 Free)

(Offline)
Visit a Nespresso Boutique and make a purchase of 50,000 KRW or more ▶ Present the voucher to the boutique staff.

(Online)
Make a purchase of 50,000 KRW or more on the Nespresso official website / mobile app ▶ Enter the promotion code

Please call the Nespresso Club.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

The differences between Nespresso authorized reseller channels and direct sales channels and how to apply for payback for each are as follows.

>Nespresso Direct Sales Channels: Nespresso official website/mobile app, Nespresso Club, Nespresso Boutiques.

>Nespresso Official Sales Channels: Nespresso official website/mobile app, Nespresso Club, Nespresso Boutiques, excluding Nespresso official online/offline retailers.

※ Products from Nespresso’s official sales channels are marked with the “official store logo” as shown below.

● How to use Nespresso authorized reseller payback :
After purchasing a payback machine from Nespresso official online/offline reseller, benefits will be applied when making a purchase of 50,000 KRW or more on the Nespresso official website/mobile app, Nespresso Club, or Nespresso Boutiques. (Voucher usage required for the first purchase)
Authorized Reseller Payback >>

● How to use Nespresso Plus Payback:
After purchasing a payback machine from Nespresso official website/mobile app, Nespresso Club, or Nespresso Boutiques, benefits will be applied when purchasing 70 capsules or more on the Nespresso official website/mobile app, Nespresso Club, or Nespresso Boutiques.
Nespresso Plus program >>

You cannot receive both the authorized reseller payback program benefit and the Easy Order benefit at the same time.

The authorized reseller payback program cannot be combined with other promotions and cross-channel machine payback benefits.

Additional discounts cannot be applied as the discount amount per order is predetermined.

With the authorized reseller payback program, you can receive a discount benefit for a total of one machine.

If you purchase multiple machines, you can only receive the discount benefit for one machine.
(Overlapping discounts are not allowed.)

If you have placed a total of 10 orders within 24 months from the date of first voucher usage, you will not be eligible for the discount benefit for the remaining 1 order.

*You must fulfill the condition of ordering 11 times after the first voucher usage to receive the discount.

The authorized reseller payback program is an ongoing, non-limiting program.

Unfortunately, the authorized reseller payback program is only applied once per account. Accounts that have already purchased with the authorized reseller payback program are not eligible for the same benefits.

The discount benefits of the authorized reseller payback program can be applied when purchasing products through the Nespresso official website, mobile app, or Nespresso boutique channel.

The discount benefit for machine payback starts when you place your first order within the voucher's expiration period.

For unopened items, exchanges and refuns are available 7 days from the date of receipt. Please contact the original point of purchase for inquiries regarding exchanges or refunds.

※ In case of defects, exchanges and refunds are availableregardless of the above conditions.

The authorized reseller payback program and the corresponding discounts are valid and can be offered only to the unique Nespresso member account that was used to activate the program and complete the purchase.

To register the machine you purchased, you can visit the "Product Registration" page on the Nespresso website. For detailed instructions, please refer to the "Product Registration Information" page on the Nespresso website.
Additionally, if you register your machine within 30 days of the purchase date, you will receive an extended warranty of 1 year, totaling 2 years of coverage.

Nespresso Professional account can be created using the following methods.

1. If you are an existing member of  Nespresso Professional, you can join online account by checking customer number and zip code.
  - Go to member affiliation (Click)  
2. If you are not a member of Nespresso Professional member yet,  please join Nespresso Professional online account.  For more information on buying machine, please contact Nespresso Professional Club or Nespresso Professional website.  - website machine purchase: Nespresso Professional website -> Zenius or Momento 100 page in coffee machine menu > Put in my shopping basket > Click for simple purchase

For more information on making online account  or using website, please contact Nespresso Professional Club.

> https://www.nespresso.com/pro

■ Nespresso Professional Club
*Phone (080-734-1113/ 365 Days, 9 to 18, toll-free)
*Contact us

The error code 769 is a payment error code. Please contact the Nespresso Club and inform about the error code 769.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

If you lost your existing password, you may reset your password directly through the email account used in the membership subscription.

Login click > Forgotten your password click > insert your email address > Reset password and receive by email > Reset the password through the link received by email. Please contact Nespresso Club if you did not receive the password reset email.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Nespresso Korea is not working on our payment system, so it's connected to KCP payment. If you want to print or check your bill, please do these in KCP site(www.kcp.co.kr). The method of search for your bill on the website is as below.

1. On site (www.kcp.co.kr), you can find search tap '결제내역 조회' in the middle of the page.

2. Fill the 'Credit numer/approval number/amount/date' and then click the button '카드 사용내역 조회', you can print your bill

*When you orderer in Nespresso Club by call, please access to the website 'KG inisis' (www.inicis.com)

1. On site (www.inicis.com), you can find search tap '결제내역 조회' in the middle of the page.

2. Fill the 'Credit numer/approval number/amount/date' and then click the button '카드 사용내역 조회', you can print your bill

It might takes over 30 mins to update the last order on my page. If you cannot see the last order, please try again.

For more details, please contact Nespresso Club(080-734-1111/24hours, 365days, toll-free)

Please follow the process below . If you have a problem, please contact at Nespresso Club.

• iOS – Setting() ▶Notification ▶ Nespresso ▶On the notification button()
• Android – Setting() ▶ Application ▶ Nepsresso ▶ On the notification button()

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Please follow the process below . If you have a problem, please contact at Nespresso Club.

• iOS – Setting() ▶Notification ▶ Nespresso ▶Off the notification button()
• Android – Setting() ▶ Application ▶ Nepsresso ▶ Off the notification button()

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

- 'Order confirmation' will be sent to your email address if your order is completed

- Receiving an order confirmation email means that your order has been completed successfully

- If you have not received an order confirmation email or have any inquiries regarding payment or order changes, you can also contact the Nespresso Club.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

The error code 766 appears when click Refresh button, entering incorrect information of credit card, credit card over -limit etc..

Please contact the Nespresso Club if this problem is not solved and inform about the error code 766.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Vertuo recognizes the unique barcode of the capsule with just one touch of a button and brews the coffee according to the extraction recipe set in the barcode, adjusting rotation speed, water quantity, temperature, and more.

With its innovative Centrifusion rotation extraction, it creates coffee with rich crema and deep body, allowing you to enjoy five different coffee styles according to your preference.

Vertuo Plus

Vertuo Pop

Vertuo Pop+

Vertuo Next

Vertuo Lattissima

Vertuo Creatista

We apologize for the inconvenience of using Nespresso machine.

You can easily solve the problem with simple troubleshooting provided on Technical support page.

Also, we provide step-by-step instructions for using and manaing machines.

If you need more assistance with any other model, please refer to the user manual guide. For more information don't hesitate to contact via Nespresso Club. Experienced coffee specialist will gladly hely you.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Please clean the Aeroccino after each use. Rinse it with cold water and use a soft cloth for cleaning. Never use aggressive cleaning materials because the teflon-cover could be damaged.

The Aeroccino is a thermostatic (temperature sensitive) device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug. As the Aeroccino is designed to heat the jug and rotate the whisks, it is functioning properly.

Be sure that the correct max fill line was utilized with the correct whisk. When using the frothing whisk, which has a coil for cappuccinos and macchiatos, fill milk to the lower maximum fill line. When using the hot milk whisk for lattes, you can fill it to the higher maximum fill line.

Different brands and types of milk will produce different qualities/quantities of froth. We find that UHT (Ultra High Temperature) milk produces very consistent froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter

If your Aeroccino begins to overflow, you can safely remove it from its base without damaging the device.

Check type of milk: 1,5 % fat content, stored cool, package should be open max. 2 days

Please note that 50 % milk froth, 50 % warm milk is normal.

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club. A trained Coffee Specialist will be happy to assist you.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Please note that the Aeroccino is designed to warm the milkfroth to the temperature of 60 to 70 degrees only for optimal forth results.

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 080-734-1111 or email from our website. A trained Coffee Specialist will be happy to assist you.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

[Aeroccino 3]

For optimal milk froth use semi skimmed, refrigerated (4-6 °C) milk. Milk which has been frozen will not froth. For hygiene and machine maintenance reasons: only use freshly
opened, refrigerated, heat treated milk (pasteurised or UHT); do not use enriched milks, reconstituted powdered milks or flavoured milks; do not add syrups, sugar, chocolate powder or
other substances into the jug. These can damage the coating during use. You can use soy, almond or oat drink for your preparations. Warning: Plant-based beverages contain allergens (soy,
almond, gluten) and should be handled carefully by persons suffering from food allergies. The volume of froth depends on the nature of the beverage used, and its temperature. For more detailed information, please refer to page 8 of the Aeroccino user guide. 

Go to user guide>>

[Aeroccino 4]

For optimal milk froth use semi skimmed, refrigerated (4-6 °C) milk. Milk which has been frozen will not froth. For hygiene and machine maintenance reasons: only use freshly
opened, refrigerated, heat treated milk (pasteurised or UHT); do not use enriched milks, reconstituted powdered milks or flavoured milks; do not add syrups, sugar, chocolate powder or
other substances into the jug. These can damage the coating during use. You can use soy, almond or oat drink for your preparations. Warning: Plant-based beverages contain allergens (soy,
almond, gluten) and should be handled carefully by persons suffering from food allergies. The volume of froth depends on the nature of the beverage used, and its temperature. For more detailed information, please refer to page 6 of the Aeroccino user guide. 

Go to user guide>>

[Aeroccino 4R]

For optimal milk froth use semi skimmed, refrigerated (4-6 °C) milk. Milk which has been frozen will not froth. For hygiene and machine maintenance reasons: only use freshly
opened, refrigerated, heat treated milk (pasteurised or UHT); do not use enriched milks, reconstituted powdered milks or flavoured milks; do not add syrups, sugar, chocolate powder or
other substances into the jug. These can damage the coating during use. You can use soy, almond or oat drink for your preparations. Warning: Plant-based beverages contain allergens (soy,
almond, gluten) and should be handled carefully by persons suffering from food allergies. The volume of froth depends on the nature of the beverage used, and its temperature.

For more detailed information, please refer to page 5 of the Aeroccino user guide. 

Go to user guide>>

Nudge the whisk slightly; it might be that the magnetism stopped for a short time. Check the function of the other whisk if it’s working.

Rinse inside of the jug and the whisk with cold, running water and make sure to wipe with a damp, non-abrasive sponge or paper towel to remove milk residue after each time use.

For the Aeroccino 3, Check that the ON-OFF button is ON (red LED lighted)

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club. A trained Coffee Specialist will be happy to assist you.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

To create the optimal milk foam, you can use cold low-fat or non-fat milk. Additionally, you can also use vegetable milk. However, it is important to note that plant-based beverages may contain allergens such as gluten, almonds, or soy. Therefore, individuals with food allergies should handle them with caution. The amount of foam may vary depending on the characteristics and temperature of the beverage being used.

For more detailed information, please refer to page 17 of the User Guide.

go to user guide>>

Please verify the details below. The machine may not work temporary in any of the cases below :
Verify the outlet. If it is connected to an multi-tap, please try to connect in an outlet on the wall.
Verify the power bottom to check if it is switched on ON.

Please call Nespresso Club if the problem persists.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Please empty the capsure container if it is full and force it a little to open.
Please call Nespresso Club if the problem persists.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

The best temperature for Nespresso capsule coffee is between 83 to 89 degrees.
This temperature provides the best taste and aroma, and we recommend you to drink it as soon as it is done. Please understand the temperature cannot be adjusted in our coffee machines.

Tip: Warm-up your cup by extracting only water before making your coffee and placing the capsule. You may be able to enjoy even warmer coffee.

Please verify the details below. The machine may not work temporary in any of the cases below:

Verify whether it is an original Nespresso capsule.
Empty the capsule container if it is full. Remove capsules jammed in the machine (if any).
Verify whether the capsure is crushed or damaged. (in this case, the capsule may not fit in the entrance hole and may fall in the container. Unfold to the sides manually and retry)

* Compatible capsules may not be usable. 

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

You can register on the machine registration page after signing up on the Nespresso website. If you have difficulties registering on the website, please visit your nearest Boutique or contact Nespresso Club (080-734-1111) for assistance.

Go Machine-registration page >>

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

You can check the descaling method of each machine through the guide and video link below.

※ You can purchase the dedicated descaling solution from the Nespresso website (www.nespresso.com).

[Essenza Mini Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video 

[Inissia Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Pixie Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Citiz Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

[Citiz Platinum Descaling Guide]

▶ Descaling Guide

▶ Descaling Guide Video

The coffee machine has a sticker on its bottom, on the box, or on the front of the product (for capsule container or drip tray). Aeroccino/Varista can be identified with its sticker affixed to the bottom of the body and on the box. If you have difficulties identifying it, please contact Nespresso Club (080-734-1111).

If you do not know the purchase date, please contact Nespresso Club for assistance on how to enter the purchase date. If your product was given as a gift, please select the purchase date as the date the gift was received. If you do not know the purchase date for other reasons, please contact Nespresso Club.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

You can change your agreement to marketing communications in the My Account menu on the homepage.

You can change your agreement to marketing communications in the My Account menu on the homepage.

If your product is exchanged or refunded, your registered product information may be deleted. Once the product refund process is completed, the product will no longer appear. If the refunded product still appears, please contact Nespresso Club.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

You can correct the product information directly on the product registration page, and you can register again after deleting the existing product information.

After logging into the product registration page, you can correct the information by clicking the correction button.

When you register coffee machines, Aeroccino and Varista sold by Nespresso, you are entitled to the benefit of the warranty period. A basic free warranty period is 1 year, and if you register your product within 30 days, an additional 1-year free warranty is provided, leading to a free warranty for 2 years in total. For customers who purchased before August 23rd, 2022, the previous warranty period is maintained.

If you register your machine within 30 days of purchase, you will be provided with a 2-year warranty from the date of registration. If you do not register your machine within 30 days of purchase, you will be provided with a 1-year warranty.

Your machine may have an air bubble. Air bubbles can block the flow of water through the spout. They usually occur if the machine is operated without water in the tank or has not been used for a long period.

Eject any capsule, ensure there is water in the tank, and then follow the troubleshooting tips below.
•For machines with two outlets (meaning a coffee outlet, and a hot water/steam outlet) alternate between activating the Lungo (large cup)function and activating the steam/hot water function until water flows from either outlet. Please be persistent; this might take a few tries.
•For all other OriginalLine machines, activate the Lungo (large cup) function, allow it to complete the cycle, then press again. Repeat until water flows from the spout. Please be persistent; this might take a few tries.
•For VertuoLine machines, follow the Cleaning instructions in your User Manual. Please be persistent; this might take a few tries.

When selling imported electronics, only products with the certificate of electric safety can be imported.

In this case, Nespresso coffee machines rated 220V/60Hz can cause accidents as an uncertified product if products that are not certified are repaired and problems occur.

Different from PCs or other electronics, coffee machines do not have a separate power converter and 220V/60Hz electricity is supplied directly.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Depending on the type and hardness of the water used to brew coffee, limescale or residue (other dissolved solids) may accumulate inside the machine. If these substances build up as deposits, they can obstruct water flow inside the coffee machine, potentially causing malfunctions.

Additionally, if a large amount of deposits accumulates, it may also affect the taste of the coffee. The descaling kit is designed to effectively remove these accumulated deposits. By using the descaling kit regularly, you can remove built-up limescale and residue inside the machine, which helps extend the lifespan of your coffee machine and ensures optimal coffee flavor.

(For approximately 40 cups of extraction per week) It is recommended to descale every 6 months. Dissolve one pack of the Nespresso descaling kit in the water tank and clean the machine.
(However, for those who extract only about 10 cups per week, descaling once a year is sufficient.)

If your machine has an automatic descaling alert function, you should proceed with descaling whenever the alert appears, regardless of the recommended schedule.
(For machines without an automatic alert function) For models like Pixie, Inissia, and Essenza Mini, follow the above recommended schedule.

In general, for typical domestic drinking water conditions, descaling with water alone can be effective.

However, using a dedicated descaling kit allows for more effective removal of even small amounts of deposits that gradually accumulate inside the machine.

If you follow the descaling procedure outlined in the machine’s user manual and adhere to the safety instructions on the descaling kit, it is not dangerous.
However, do not intentionally ingest the descaling solution or allow it to come into contact with your skin or eyes.

You can purchase it from Nespresso Club, Nespresso Boutique, and the official website.

■ Contact us

*Phone (Domestic) (080-734-1111/ 365 Days, 9 to 18 Free call from a landline)

*Chat in KakaoTalk (365 Days, 9 to 18 Free)

*E-mail

Since 2003, our desire to create shared value for all stakeholders in our value chain has been channeled through the AAA Sustainable Quality™ Program. In line with B Corp values, our aim is to foster conditions to improve yields, quality of harvests, and help protect the environment while promoting sustainable livelihoods. Putting care at the heart of what we do is why we created the Sustainability Quality Program™ AAA almost 20 years ago, together with the Rainforest Alliance.

Today, more than 140,000 coffee farmers in 18 countries participate in the AAA Program and source 93% of our permanent range of coffees through the AAA Program.

If you have received a voucher code , you can enter it in the first step of the shopping cart in the field "Promotion code". To activate it, please confirm the code by clicking the "OK" button.

Please note that promotional vouchers usually have a validity date. If you receive an error message, please check first if your code is still valid.

Nespresso values ​​your valuable feedback and is constantly improving its products to make them better. The push-open lid of the existing travel mug has been changed to a flip-type lid that is easy to clean and more convenient to use. With the flip-type drinking spout and excellent sealing, you can enjoy the perfect coffee moment anytime, anywhere.

No, they are sold at the same price as the existing version by size.

The body and lid of the existing travel mug are not compatible with the newly released travel mug. Only the finished product can be used.

Please note that the travel mug lid is not sold separately. Also, please note that the renewed travel mug lid and the existing travel mug lid are not compatible with each other.

Yes, the Nespresso Travel Mug is dishwasher safe. However, although it is safe to clean in the dishwasher, users are advised not to use it in the microwave due to its stainless-steel material, which could damage both the Travel mug and the microwave. It’s also best to avoid placing it in the freezer or on direct heat sources.

Nespresso Club members can participate in the recycling program in various ways (return used capsules and apply for a recycling bag).

▶ Service through boutiques: Bring your used capsules to a Nespresso boutique store and ask the BTQ staff for a recycling bag. You can put your used capsules in the recycling bag and return them directly to the recycling bin located in the store.

▶ Service through online channels: Add “Request Recycling Pick-up” (free) to your shopping cart on the Nespresso website. When purchasing other products, the courier will collect the “recycling bag” containing your used capsules free of charge when delivering the purchased product. If you would like to receive a “recycling bag,” add “Recycling bag” (free) to your shopping cart on the Nespresso website. When purchasing other products, the “recycling bag” will be delivered together with the purchased product.

▶ Service through Nespresso Club: When ordering through phone or chat with Nespresso Club, please request “Request Recycling Pick-up” as well. When the courier delivers your product, they will collect the “recycling bag” containing the capsules free of charge. If you would like to receive a “recycling bag,” you can also request it when ordering through Nespresso Club.

▶ Post office service: When ordering through the Nespresso official website or Club phone or app, if you apply for a postal recycling bag, you will receive a postal recycling bag with a postage payment mark. If you return the product to a post office or post office window using a postal recycling bag with a postage payment mark, the return can be processed at the post office.

With easy order, we provide 1 recycling bag for purchases of 50 capsules or more and 2 recycling bags for purchases of 100 capsules or more along with the capsules.
To support Nespresso's efforts to reduce its carbon footprint to support a sustainable environment, coffee, and future, we offer a built-in recycling bag service. We ask for your participation in this opportunity.

[Reference] You can apply for collection of recycling bags in the following ways.
: Subscribe product selection screen ▶ Select "Accessories/Recycling" tab ▶ "Request capsule recycling bag collection"
▶ Select the number of recycling bags you want to collect on each regular delivery day

If you apply for coffee easy order service, we provide 1 recycling bag for purchases of 50 capsules or more, and 2 recycling bags with capsules for purchases of 100 capsules or more. Please understand that the recycling bags cannot be deleted.
This is a service provided so that you can join Nespresso in reducing its carbon footprint to support a sustainable environment, coffee, and future. We ask for your participation at this opportunity.

If you purchase more than 50 capsules with easy order,
you will be able to purchase 2 recycled bags with 1 bags and 100 capsules. For the sustainability of good coffee, please participate in reducing carbon footprints with Nespresso, which is acting for the environment, coffee farmers, and the future.

Thank you for your interest in Nespresso's efforts to reduce its carbon footprint.
You can apply for recycling bag collection in the following ways.
: Easy Order product selection screen ▶ Select "Accessories/Recycling" tab ▶ "Request capsule recycling pick up service."
▶ Select the number of recycling bags you want to collect on each regular delivery day

Thank you for your active participation in Nespresso's capsule recycling program.
On your regular delivery day, your courier will pick up the recycling bag as you ship your order.
If contactless 'recycling pick up service' is desired, please place the recycling bag at your doorstep (or at the location you choose to ship your product to).

[reference]

● If you select '1' when requesting capsule recycling bag collection, it means that you have requested 1 recycling bag collection.
Therefore, please select the number of recycling bags you would like to pick up.
● We will pick up the recycling bag in the same way as the set product delivery cycle.
If there is a delivery date that you do not want to pick up the recycling bag, capsules before 5:00 p.m. one day before the regular delivery date (delivery date).
Please delete the recycling bag pick up request.
● When request for capsule recycling bag pick up, additional box packaging is not required.
However, make sure that the recycling bag is completely sealed so that the water inside the recycling bag does not leak out.
● Can hold capsules up to the fold line of the recycling bag. So that the capsules can be filled up to the folding line even during collection we ask for your cooperation.

Used capsules can be placed in a postal recycling bag and returned to post offices and post offices nationwide from May 9, 2025.

The existing recycling bag does not include the postage receipt payment mark (recipient pays), making it difficult to return.
Please use the existing return method (BTQ visit, courier return, etc.) even though it is inconvenient.

If you return your mail to a post office or post office window using a postal recycling bag with a postage payment notice, the post office can process your return.

No, there is no separate fee. However, only Nespresso postal recycling bags with postage payable on the receipt can be returned.

You can easily find the location of your nearest post office or postal service by scanning the QR code on the back of the recycling bag or by using the ‘Find a Post Office’ link. After checking, please visit the nearest branch.