Top 5 FAQ
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The procedure for deleting card information is as follows:
[Log-in] → [Click Basket] → [Click Continue] → [Delete card information]
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Up to 5 cards can be saved. If you would like to replace a saved card, one of the existing cards should be deleted to add the replacement.
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Yes, your credit card information will not be stored on our homepage but is is safely stored at the payment agency. The saved card information is managed by PCI DSS, a global card security standard, and the stored card information is encrypted and stored safely on the payment agent server. The saved card information can be deleted at any time, so please feel free to use it.
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Check the machine accrording to following procedure.
1) Empty capsule container or check whether capsule is stuck in the machine or capsule container connection part is blocked.2) If capsule extracted before is interlocked with new capsule, remove it with forceps.
3) If problem still persists, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).
Lever may be unopened due to Zenius pressure. Before taking actions in the above order, turn off machine and turn it on again. Then, check whether lever is opened. If lever is still unopened, check machine in the above order of repair.
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Check the machine accrording to following procedure.
1) If you use Gemini machine, detach capsule container and put your hand into machine to remove the stuck capsule.2) (without power plugged in) For Zenius machine, insert forceps into capsule inlet to remove capsule.
3) Unless resolved, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).
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