Frequently asked questions

You can additionally buy and rent coffee machine through salespersons who are in charge of your company.
If you forget their name and tel number, please contact Nespresso Professional 080-734-1113 (24hours, 365days, toll-free).

Yes, you may.
You can personally try coffee machine and taste coffee in the head  office of Nespresso Korea (16th floor West Gate Tower 70 Chungjeong-ro Sepdaemun-gu Seoul). Please inquire by contacting Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free) or salespersons in charge in advance, because you cannot visit without prior appointent with them.

Nespresso Professional provides customized solution for your business type such as hotel, office, cafe, restaurant and necessity. Please leave your request through Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free) or 'Contact us' menu of website. Then, you will be informed of Professional Solution in details. The experts of Nespresso Professional in coffee provide not only professional advice on coffee, coffee machine & choice of service, but also technical assistance.

Please leave your request through Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free) or 'Consultation' menu of website. Then, you will be informed of its availablility through lease and terms of lease.

Please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free). Then, you may be informed of method to use after machine is inquired.

Thank you for your interest in Nespresso Professional.
You can be informed by using Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free) or through 'Contact us' menu of www.nespresso.com/pro/kr.  Please leave your question so that Nespresso Professional salesperson may direclty contract you to propose the optimum solution for your business. Since club is operated for 24 hours a day,  please inquire anytime you want.

Nespresso Professional Repair Service Charge Adjustment

We’d like to extend our gratitude to our Members who continue to show your support and love to Nespresso Professional.
Please kindly be informed of a few changes to the repair charges for Nespresso Professional machines, that will become effective on February 5, 2021.
In the coming days, Nespresso Korea will continue to work harder and deliver better customer services our Members know and expect from us.
Please refer to the table below for the adjustment details.

Turn off the power button on the bottom of the machine and turn it on again. If the problem is not resolved, please contact the Nespresso Club at 080-734-1113.

The cup warmer function is working. You can turn off the warmer function if you don't want it.

Settings menu -> Energy saving mode -> Do you want to use the cup warmer function? After selecting "No" > Press the arrow button to exit.

When using the cup warmer function, only glass or ceramic cups can be used.

no. You do not need to add water when connecting directly to the water purifier. You can also use bottled water in the water tank without using a filter.

A 1-year free warranty period is provided, and a 5-year free warranty is provided for major parts.

There is a cup warmer function on the top plate to heat up the cup, and the coffee temperature can be adjusted in 3 levels in the menu item.

[Update Touchless Mode]

The touchless (non-contact) mode has been updated so that you can enjoy the coffee moment with more peace of mind.

For more information, please check the website and user manual link.

■If you turn on the machine every Thursday between 8:00 pm and 8:00 am, the software update will be performed automatically.

■Main function

1) Remote control function through mobile (remote control)

- Non-contact coffee extraction is now possible through the remote control function.

2) Screen lock

- For safe machine use, we will guide you to wipe the display before use.

3) Automatic extraction

- The machine recognizes the capsule and automatically extracts Ristretto, Espresso or Lungo depending on the capsule.

The maintenance of machine is essential to keep consistent quality of coffee. Nespresso Professional provides technical service through diverse videos for correct use and management of coffee machine.

Video can be seen for each product from Nespresso Machine Assistance Website.

For  information on the other products, please refer to users' manual or contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free). You will be provided with expert's prompt technical diagnosis & necessary support.

Check the machine accrording to following procedure.

1) Please verify the details below. The machine may not work temporary in any of the cases below : Verify the outlet. If it is connected to an multi-tap, please try to connect in an outlet on the wall.

2)Verify the power bottom to check if it is switched ON.

Please call Nespresso Professional Club 080-734-1113 (365 days, 24 hours, toll-free) if the problem persists.

Check the machine accrording to following procedure.

1) Empty capsule container or check whether  capsule is stuck in the  machine or capsule container connection part is blocked.

2) If capsule extracted before is interlocked with new capsule, remove it with forceps.

3) If problem still persists, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

Lever may be unopened due to  Zenius pressure. Before taking actions in the above order, turn off machine and turn it on again. Then, check whether lever is opened. If lever is still unopened, check machine in the above order of repair.

Check the machine accrording to following procedure.
1) Check whether water tank is well loaded. Fill it with water, if it is empty.

2) Check whether capsule container is normally loaded. If capsule is full, empty it after confirmation.

3) After checking whether water comes out of machine by pressing extraction button, put new coffee to extract again. 

4) If machine is still in trouble, please contact Nespresso Professional Club 080-734-1113(24hours, 365days, toll-free).

Contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

Yes, you can change it with simple button operation in the case of Zenius and Gemini machine. Video can be seen for each product from Nespresso Machine Assistance Website.

We recommend the members who use Aguila machine to be guided through technical assistance team after inquiring Nespresso Professional Club 080-734-1113 (365 days, 24 hours, toll-free). 

Check the machine accrording to following procedure.

1) Detach power plug from power outlet. If drip tray is full, empty it and remove all water near machine and its surroundings.

2) Check whether water tank is well loaded in the machine. If water leaks out due to crack or deformation of water tank,  replace water tank(water tank is sold separately ). For Gemini machine,check setting switch of direct water pipe connection positioned at the water tank or back of machine .

3) If switch is ON(horizontal), water may leak out.

Unless resolved , please contact Nespresso Professional Club 080-734-1113. (24hours, 365days, toll-free).

Check the machine accrording to following procedure.

1) If you use Gemini machine, detach capsule container and put your hand into machine to remove the stuck capsule.

2) (without power plugged in) For Zenius machine, insert forceps into capsule inlet to remove capsule.

3) Unless resolved, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

Yes, you can change it with simple button operation in the case of Zenius and Gemini machine. Video can be seen for each product from Nespresso Machine Assistance Website.

We recommend the members who use Aguila machine to be guided through technical assistance team after inquiring Nespresso Professional Club 080-734-1113 (365 days, 24 hours, toll-free). 

Check the machine accrording to following procedure.

1) Check whether capsule container is completely full. If full, empty it.

2) Check whether capsule is stuck in the machine and remove it if stuck. If capsule is distorted or damaged, it may directly fall into capsule container without extraction, because it does not fit the inlet. 

3) Spread well the edge of capsule with hands to extract coffee. If machine is still in trouble, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

Some noise may be caused when extracting coffee due to the property of capsule coffee which is extracted in high pressure. To provided we recommend you to install machine at the place with flat and thick floor, because noise may be increased depending on the place where machine is placed.  Further, check water pressure and whether water pipe for coffee machine to which water pipe is directly connected is frozen to burst. If abnormal and severe noise persists,  please contact Nespresso Professional Club 080-734-1113 (365 days, 24 hours, toll-free).

1) If you are an existing member of  Nespresso Professional, you can join online account by checking customer number and zip code.
  - Go to member affiliation (Click)  
2) If you are not a member of Nespresso Professional member yet,  please join online account after affiliating in member of Nespresso Professional by registering or buying machine. You should necessarily register machine to be a member of Nespresso Professional. For more information on buying machine, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free) or Nespresso Professional website.  - website machine purchase: Nespresso Professional website -> Zenius page in coffee machine menu > Put in my shopping basket > Click for simple purchase

For more information on making online account  or using website, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

Click button 'Do you forget password?' in the log in area of the upper field of website. If you click "Continue" button after inputting e-mail address which you registered when joining as a member, mail "Reset password" is sent to you. After resetting password, you can immediately use website. If you forget e-mail address, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

Yes, you can. After logging in Nespresso Professional website, you can change the information of your company through the menu 'Information on my company' by clicking  'My account'. You can also add or revise delivery site through menu 'My address'.  For more details, please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

The products that are not seen in Nespresso Professional website can be immediately ordered by inquiring salesperson in charge or Nespresso Professional Club 080-734-1113 (365days, 24hours, toll-free).

E-mail which is already registered in 'Nespresso for home' website cannot be redundantly used in Nespresso Professional website. Please use the other e-mail address to join online account.

No, you cannot use account with which you joined overseas Nespresso website. Further, same e-mail address cannot be redundantly used. If you already joined as a member in foreign country, please use other e-mail account to join Korea Nespresso website.

Currently Nespresso website uses payment certification mode through Active-X. When using other browsers including Chrome or  OS-based computer except MS Window , Active-X cannot be downloaded or installed. To resolve the issues, please contact Nespresso Professional Club 080-734-1113. (24hours, 365days, toll-free).

Check connection to Nespresso Professional website(www.nespresso.com/pro/kr) firstly. If you are connected to 'Nespresso for home' website, choose (Professional) in the above menu to connect to Nespresso Professional page. Then, log in again. Unless resolved, please contact Nespresso Professional Club 080-734-1113. (24hours, 365days, toll-free).

As per the policy of Nespresso, only purchase made through NespressoClub can be cancelled. Please contact Nespresso Professional Club 080-734-1113 (24hours, 365days, toll-free).

Korean home page of Nespresso Club is not currently operated as separate payment system, but payment is made in connection with KCP. Please kindly understand that card receipt is provided only at www.kcp.co.kr. Receipt and its printing method may be confirmed in the following channel.
1. If you are connected to site, you can find the menu 'Inquiry of details of credit card use' at the center of right side.

2. After selecting 'card number/approval number/payment amount/transaction date' here,  click button 'Inquiry of details of credit card use' to print card receipt immediately.

* The receipt of goods you bought by phone order at club can be checked at KG Inicis www.inicis.com.

1. If  you are connected to site, you can find the menu 'Inquiry of details of credit card use' at the center of right side.

2. After selecting 'card number/approval number/payment amount/transaction date' here,  click button 'Inquiry of details of credit card use' to print card receipt immediately.

*Nespresso Club 080-734-1113 (24hours, 365days, toll-free)

Nespresso Professional application is not supported at present.

Yes, most corporate credit card or business proprietor card can be used. Some credit card company sometimes restrict the use of credit card. If payment is not made due to card problem, please contact card company.

Please inquire Nespresso Professional Club 080-734-1113(365 days, 24 hours, toll-free) for forwarding progress and delivery state.

We are sorry for this inconvenience. Please contact Nespresso Professional Club (365 days, 24 hours, toll-free) , we will help you as soon as possible.

We are sorry for this inconvenience. Please contact Nespresso Professional Club (365 days, 24 hours, toll-free) for the earliest confirmation.

Yes, you can. The coffee you order on regular monthly day can be shipped so that you may receive it on the next day or within 48 hours. For application, please contact Nespresso Professional Club 080-734-1113(365 days, 24 hours, toll-free).

Refund and exchange Nespresso Professional products  can be only in the following cases within 7 days after purchase.
But, Coffee capsule cannot be refunded or exchanged in any case.

1) Product is not damaged and package is not opened. 
2) Products which are different from order are delivered.

In case of lease contract, it can be changed the quantity above the agreement quantity and capsule type.
However, it is not possible to cancel the standing order because it is the rental requirements. Customers who had purchased the machine can change and cancel the standing order at any time. You can get more information, after contact Nespresso Professional Club (365 days, 24 hours, toll-free).

Sorry for your inconvenience. If you contact  Nespresso Professional Club (365 days, 24 hours, toll-free), we'll check it as soon as possible.

You should join as a member to use Nespresso Professional solution. Customers who wish to  join as a member need to inquire through Nespresso Professional Club (365 days, 24 hours, toll-free) or menu 'Contact us' in website.

The credit card payment for standing order is possible through Nespresso Professional Club (365 days, 24 hours, toll-free).

The Nespresso Korea has a commitment to provide the best possible delivery service.

As for the Nespresso delivery service, Next day delivery in elsewhere are available if you order before 5PM during weekdays. On the other hand, due to the increase in social distance, the volume of orders has increased, causing delays in delivery. We apologize for this inconvenience. Thank you for your understanding.

**Special Sunday delivery service is available in Seoul, Gyeonggi, Incheon only if you order between Friday 5PM and Saturday 5PM. Due to the unexpected issue at Logistics partner, some deliveries can be delayed for a limited period. (Excluding Seoul & Gyeonggi area) Contact the Nespresso Club (080-734-1113) to request and Additional fee 5,000KRW will be applied.

If you have any further questions, the Nespresso Club Korea remains at your entire service. We will answer you 24 hours a day, every single day of the year.

I have a Nespresso machine for enterprise which was not bought through Nespresso. How can I use it?

 (24hours, 365days, toll-free) or salesperson for products or parts which are not seen in website.

If you apply to Nespresso Professional Club (365 days, 24 hours, toll-free) or B2B.korea@nespresso.com by mail , it can be changed.  You can change on website either. After logging in website, click 'My account' to change  company information which was registered through menu 'Information of my company'. You can also add and change delivery place through menu 'My address'.

Invoice is enclosed in the box when goods are delivered. If you lose it or need additional one, please apply to Nespresso Professional Club (365 days, 24 hours, toll-free). It will be sent to you by e-mail.

It can be changed after you sent us your renewal business license to Nespresso Club B2B.korea@nespresso.com with your account number.

It can be confirmed with invoice enclosed in the box of products, as well as  in the website.
After logging in homepage, click 'My account' and select ''Information of my company' to inquire the registered account number.
If you can't find it, please contact Nespresso Professional Club (365 days, 24 hours, toll-free).

Yes, you can. Please confirm it in website or contact Nespresso Professional Club (365 days, 24 hours, toll-free). Log in website and click menu 'My account' to inquire it on the page  'Details of my order'.

You can cancel the lease contract with the salesperson in charge. If you forget the name or phone number of salesperson, please contact Nespresso Professional Club (365 days, 24 hours, toll-free).

Due to the policy of Nespresso, tax invoice can be issued only the month when products are shipped. Date can be changed only in same month (order month) and month cannot be changed. If you have any question about tax invoice, please contact Nespresso Professional Club 080-734-1113 (365 days, 24 hours, toll-free).

You can pay with Virtual account Easy Payment/Bank transfer/Creditcard  through Nespresso Professional Club 080-734-1113(365 days, 24 hours, toll-free), and can pay by Real-time account transfer/Online Credit Card (Easy payment after saving once)/Naver Pay (only  credit card) on the website.

Yes, you can. Your business license is required for the initial issue, please mail it to Nespresso Club B2B.korea@nespresso.com with your account number.

Saving credit card information is optional, and there is no problem with the payment process even if you do not select it. However, if you do not select it, you will have to re-enter the card information for the next order.

Up to 5 cards can be saved. If you would like to replace a saved card, one of the existing cards should be deleted to add the replacement.

The procedure for deleting card information is as follows:

[Log-in] → [Click Basket] → [Click Continue] → [Delete card information]

The procedure for changing installment month is as follows:

1) If it is your first time paying with a credit card
Please enter the card payment information and select the number of installment months below. On your next order, you will need to re-select the the number of installment month to correct it. [Select number 1 for one-time payment]

2) If you are using a saved credit card information
After selecting the saved credit card, you should select the number of installment month.

3) If your payment has already been made
If the payment is already made, changing the number of installment month is difficult, so the order must be cancelled to make a new order.
Although it would be inconvenient, please contact the Nespresso Club (080-734-1113/24 hours) and we will assist you immediately.

Yes, your credit card information will not be stored on our homepage but is is safely stored at the payment agency. The saved card information is managed by PCI DSS, a global card security standard, and the stored card information is encrypted and stored safely on the payment agent server. The saved card information can be deleted at any time, so please feel free to use it.

To proceed card payment transaction, identity authentication is required.
Please note that Online Nespresso is conducting the authentication with the following information:

1) Credit card number
2) The first two digits of the card password
3) Card holder's date of birth

Please be reminded that the authentication information should be entered correctly. Otherwise, the payment will not proceed.

Even if the expiry date has been entered incorrectly, the payment will proceed as long as the following three credentials are entered correctly:

1) Credit card number
2) First two digits of the card password
3) Card holder's date of birth

The card will not be valid if its expiry date has been surpassed. However if the expiry date has been entered incorrectly, alternative authentication procedure (card number, first two digits of your password, card holder's date of birth) has taken place for identity authentication to complete transaction. You can be assured that the payment has been made successfully and that there is no problem with the security authentication process. However, if you would like to correct the expiry date, please contact Nespresso Club (080-734-1113/24 hours) to cancel the previous payment to proceed with a new payment.

It is shorter than BOX due to the need to move to another workshop after factory production and additional packing processes.