Frequently asked questions

Yes, you may.
You can personally try coffee machine and taste coffee in the head  office of Nespresso Korea (16th floor West Gate Tower 70 Chungjeong-ro Sepdaemun-gu Seoul). Please inquire by contacting Nespresso Professional Club or salespersons in charge in advance, because you cannot visit without prior appointent with them.

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You can additionally buy and rent coffee machine through salespersons who are in charge of your company.
If you forget their name and tel number, please contact Nespresso Professional 080-734-1113 (365 Days, 9 to 18, toll-free).

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Nespresso Professional provides customized solution for your business type such as hotel, office, cafe, restaurant and necessity.

Please leave your request through Nespresso Professional Club 080-734-1113 (365 Days, 9 to 18, toll-free) or 'Contact us' menu of website. Then, you will be informed of Professional Solution in details.

The experts of Nespresso Professional in coffee provide not only professional advice on coffee, coffee machine & choice of service, but also technical assistance.

3 Recommendations and Tips for Purchasing Coffee Machines >>

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Please contact Nespresso Professional Club. Then, you may be informed of method to use after machine is inquired.

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Please leave your request through Nespresso Professional Club or 'Consultation' menu of website. Then, you will be informed of its availablility through lease and terms of lease.

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Thank you for your interest in Nespresso Professional.
You can be informed by using Nespresso Professional Club or through 'Contact us' menu of www.nespresso.com/pro/kr.  Please leave your question so that Nespresso Professional salesperson may direclty contract you to propose the optimum solution for your business. 

Coffee Machine rental >>

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[Nespresso Professional Repair Service Charge]

no. You do not need to add water when connecting directly to the water purifier. You can also use bottled water in the water tank without using a filter.

In case of purchase, a one-year free warranty period is provided.

The coffee temperature can be adjusted in 3 levels in the menu item.

Check the machine accrording to following procedure.

1) Please verify the details below. The machine may not work temporary in any of the cases below : Verify the outlet. 

2)Verify the power bottom to check if it is switched ON.

Please call Nespresso Professional Club if the problem persists.

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Check the machine accrording to following procedure.

1) Empty capsule container or check whether  capsule is stuck in the  machine or capsule container connection part is blocked.

2) If capsule extracted before is interlocked with new capsule, remove it with forceps.

3) If problem still persists, please contact Nespresso Professional Club.

Lever may be unopened due to  Zenius pressure. Before taking actions in the above order, turn off machine and turn it on again. Then, check whether lever is opened. If lever is still unopened, check machine in the above order of repair.

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The maintenance of machine is essential to keep consistent quality of coffee. Nespresso Professional provides technical service through diverse videos for correct use and management of coffee machine.

Video can be seen for each product from Nespresso Machine Assistance Website.

For  information on the other products, please refer to users' manual or contact Nespresso Professional Club. You will be provided with expert's prompt technical diagnosis & necessary support.

Cleaning Coffee Machines, the Proper Way >>

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Turn off the power button on the bottom of the machine and turn it on again. If the problem is not resolved, please contact the Nespresso Club.

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Contact Nespresso Professional Club to get prompt help through coffee specialist of Nespresso. If service through wired communication is difficult, customized  technical assistance including local site repair service can be provided to you. For region where local repair is not available, request for repair may be received by us through quick delivery. You can enjoy the best coffee even during term of repair as lease machine is provided free of charge. If machine is in trouble, please check serial number attached on the machine in use and contact Nespresso Professional Club.

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Yes, you can change it with simple button operation in the case of Zenius and Gemini machine. Video can be seen for each product from Nespresso Machine Assistance Website.

We recommend the members who use Aguila machine to be guided through technical assistance team after inquiring Nespresso Professional Club.

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Check the machine accrording to following procedure.

1) Detach power plug from power outlet. If drip tray is full, empty it and remove all water near machine and its surroundings.

2) Check whether water tank is well loaded in the machine. If water leaks out due to crack or deformation of water tank,  replace water tank(water tank is sold separately ). For Gemini machine,check setting switch of direct water pipe connection positioned at the water tank or back of machine .

3) If switch is ON(horizontal), water may leak out.

Unless resolved , please contact Nespresso Professional Club.

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Check the machine accrording to following procedure.

1) Check whether capsule container is completely full. If full, empty it.

2) Check whether capsule is stuck in the machine and remove it if stuck. If capsule is distorted or damaged, it may directly fall into capsule container without extraction, because it does not fit the inlet. 

3) Spread well the edge of capsule with hands to extract coffee. If machine is still in trouble, please contact Nespresso Professional Club.

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1) If you are an existing member of  Nespresso Professional, you can join online account by checking customer number and zip code.
  - Go to member affiliation (Click)  
2) If you are not a member of Nespresso Professional member yet,  please join Nespresso Professional online account.  For more information on buying machine, please contact Nespresso Professional Club or Nespresso Professional website.  - website machine purchase: Nespresso Professional website -> Zenius or Momento 100 page in coffee machine menu > Put in my shopping basket > Click for simple purchase

For more information on making online account  or using website, please contact Nespresso Professional Club.

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Click button 'Do you forget password?' in the log in area of the upper field of website. If you click "Continue" button after inputting e-mail address which you registered when joining as a member, mail "Reset password" is sent to you. After resetting password, you can immediately use website. If you forget e-mail address, please contact Nespresso Professional Club.

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Yes, you can. After logging in Nespresso Professional website, you can change the information of your company through the menu 'Information on my company' by clicking  'My account'. You can also add or revise delivery site through menu 'My address'.  For more details, please contact Nespresso Professional Club.

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The products that are not seen in Nespresso Professional website can be immediately ordered by inquiring salesperson in charge or Nespresso Professional Club.

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E-mail which is already registered in 'Nespresso for home' website cannot be redundantly used in Nespresso Professional website. Please use the other e-mail address to join online account.

No, you cannot use account with which you joined overseas Nespresso website. Further, same e-mail address cannot be redundantly used. If you already joined as a member in foreign country, please use other e-mail account to join Korea Nespresso website.

You can request order cancellation by contacting us via email on the official website or by calling the Nespresso Club.
If you contact the Nespresso Professional Club, Nespresso coffee specialist will assist you with your cancellation.

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Check connection to Nespresso Professional website(www.nespresso.com/pro/kr) firstly. If you are connected to 'Nespresso for home' website, choose (Professional) in the above menu to connect to Nespresso Professional page. Then, log in again. Unless resolved, please contact Nespresso Professional Club.

If you would like to print a receipt directly after ordering from the website, you can search and print it by entering your credit card number and information on the ‘Nespresso Official Website > FAQ > Print  Payment Receipt Page.’

*if you contact the Nespresso Club, we will check the transaction on our administrator page and send a payment receipt to your email.

Nespresso Professional application is not supported at present.

Yes, most corporate credit card or business proprietor card can be used. Some credit card company sometimes restrict the use of credit card. If payment is not made due to card problem, please contact card company.

Please inquire Nespresso Professional Club for forwarding progress and delivery state.

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We are sorry for this inconvenience. Please contact Nespresso Professional Club, we will help you as soon as possible.

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Refund and exchange Nespresso Professional products  can be only in the following cases within within 7 days from the date of purchase and receipt.

1) Product is not damaged and package is not opened. 
2) Product is damaged during the dellvery.

3) Products which are different from order are delivered.

*Machine : Unused condition (regardless of whether the main box is opened or not)

*Coffee sleeves, food & bites : Unopened condition of the main box

*In the case of product defects, you can request an exchage or refund regardless of the above conditions.     

Exchanges/refunds can be requested via email on the official website or by calling the Nespresso Club. If you contact the Nespresso Professional Club, we will process your request quickly.

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We are sorry for this inconvenience. Please contact Nespresso Professional Club for the earliest confirmation.

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Yes, you can. The coffee you order on regular monthly day can be shipped so that you may receive it on the next day or within 48 hours. For application, please contact Nespresso Professional Club.

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Sorry for your inconvenience. If you contact  Nespresso Professional Club, we'll check it as soon as possible.

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You should join as a member to use Nespresso Professional solution. Customers who wish to  join as a member need to inquire through Nespresso Professional Club or menu 'Contact us' in website.

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In case of lease contract, it can be changed the quantity above the agreement quantity and capsule type.
However, it is not possible to cancel the standing order because it is the rental requirements. Customers who had purchased the machine can change and cancel the standing order at any time. You can get more information, after contact Nespresso Professional Club 080-734-1113 (365 Days, 9 to 18, toll-free).

You can place order by the following method. 
1) Please order by calling Nespresso Professional Club.
2) Please send purchase order including member number & order details to e-mail B2B.korea@nespresso.com.  
3) Online order at Nespresso Professional website (www.nespresso.com/pro/kr). 
Some products are not sold in Nespresso Professional website. 
Please inquire Nespresso Professional Club or salesperson for products or parts which are not seen in website.

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The Nespresso Korea has a commitment to provide the best possible delivery service.

 
[Next Day Delivery]
Next day delivery service in Seoul and 6 metropolitan areas* only and 48 hours delivery service in elsewhere are available if you order before 5PM during weekdays.

- The service is not available Chuseok, Lunar New Year holidays, weekends and public holidays, and courier service closure days (8/14).

- Excluding the metropolitan cities of Seoul, Incheon, Daejeon, Gwangju, Ulsan, Daegu, and Busan, delivery will be made within 2 days for all other areas.

- Delivery may be delayed due to factors such as island or mountainous regions, weather conditions, courier-related issues, system disruptions, or an increase in order volume caused by events like promotions.

For any inconveniences regarding delivery or other inquiries, please contact Nespresso Club.

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Invoice is enclosed in the box when goods are delivered. If you lose it or need additional one, please apply to Nespresso Professional Club. It will be sent to you by e-mail.

In addition, if you agree to receive a 'PDF order history' in 'Information Reception Item Settings' on the website, a PDF transaction statement will be automatically sent to your email address when ordering online, and you can also download it from 'My Order History'.

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If you apply to Nespresso Professional Club or B2B.korea@nespresso.com by mail , it can be changed. 

You can change on website either. After logging in website, click 'My account' to change  company information which was registered through menu 'Information of my company'. You can also add and change delivery place through menu 'My address'.

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It can be changed after you sent us your renewal business license to Nespresso Club B2B.korea@nespresso.com with your account number.

Yes, you can. Please confirm it in website or contact Nespresso Professional Club. Log in website and click menu 'My account' to inquire it on the page  'Details of my order'.

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You can cancel the lease contract with the salesperson in charge. If you forget the name or phone number of salesperson, please contact Nespresso Professional Club.

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It can be confirmed with invoice enclosed in the box of products, as well as  in the website.
After logging in homepage, click 'My account' and select ''Information of my company' to inquire the registered account number.
If you can't find it, please contact Nespresso Professional Club.

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Due to the policy of Nespresso, tax invoice can be issued only the month when products are shipped. Date can be changed only in same month (order month) and month cannot be changed. If you have any question about tax invoice, please contact Nespresso Professional Club.

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Yes, you can. Your business license is required for the initial issue, please mail it to Nespresso Club B2B.korea@nespresso.com with your account number.

You can pay with Virtual account Easy Payment/Bank transfer/Creditcard  through Nespresso Professional Club, and can pay by Real-time account transfer/Online Credit Card (Easy payment after saving once)/Naver Pay (only  credit card) on the website.

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Saving credit card information is optional, and there is no problem with the payment process even if you do not select it. However, if you do not select it, you will have to re-enter the card information for the next order.

Up to 5 cards can be saved. If you would like to replace a saved card, one of the existing cards should be deleted to add the replacement.

The procedure for deleting card information is as follows:

[Log-in] → [Click Basket] → [Click Continue] → [Delete card information]

If the payment is already made, changing the number of installment month is difficult, so the order must be cancelled to make a new order.
Although it would be inconvenient, please contact the Nespresso Club and we will assist you immediately.

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Yes, your credit card information will not be stored on our homepage but is is safely stored at the payment agency. The saved card information is managed by PCI DSS, a global card security standard, and the stored card information is encrypted and stored safely on the payment agent server. The saved card information can be deleted at any time, so please feel free to use it.

To proceed card payment transaction, identity authentication is required.
Please note that Online Nespresso is conducting the authentication with the following information:

1) Credit card number
2) The first two digits of the card password
3) Card holder's date of birth

Please be reminded that the authentication information should be entered correctly. Otherwise, the payment will not proceed.

Even if the expiry date has been entered incorrectly, the payment will proceed as long as the following three credentials are entered correctly:

1) Credit card number
2) First two digits of the card password
3) Card holder's date of birth

The card will not be valid if its expiry date has been surpassed. However if the expiry date has been entered incorrectly, alternative authentication procedure (card number, first two digits of your password, card holder's date of birth) has taken place for identity authentication to complete transaction. You can be assured that the payment has been made successfully and that there is no problem with the security authentication process. However, if you would like to correct the expiry date, please contact Nespresso Club to cancel the previous payment to proceed with a new payment.

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It is shorter than BOX due to the need to move to another workshop after factory production and additional packing processes.

about capsule coffee BBD >>

Nespresso coffees have a maximum of 200mg of caffeine per serving. Nespresso bases its maximum caffeine content in the EFSA* guidelines, which advise healthy adults to keep daily caffeine intake under 400mg (200mg if pregnant).Nespresso coffee generally contains maximum 200mg caffeine per cup of coffee.

There will be some slight variation in the volume of caffeine in the cup depending on the extraction size. The difference is small since caffeine is quickly extracted when coffee is brewing. This is less relevant for Vertuo due to the single-button system.