Top 5 FAQ
The 23 Grands Crus and Limited Editions do not contain allergens, including gluten, lactose or nuts. The Nespresso Grands Crus 23 blends are made of 100% pure coffee, and hermetically sealed to avoid being exposed to air, moisture, or any contamination. Any reference to "malt", "milk", or "cocoa" are components of the flavour profile (naturally occurring in the grain) and do not indicate physical presence in the capsule.
The Grands Crus of the Variations family are 100% allergen free. Based on our current intensity of 6 of the Grand Cru, Livanto, the variations are exquisitely made with naturally extracted ingredients, without added sugar or preservatives.
All machine parts can be ordered by calling the Nespresso Club at 01-800-999-75-75 or in Nespresso Boutiques. They are not available online.
Nespresso recommends you descale your machine on a regular basis, every 12 months or every 600 capsules.
Over time, water used during brewing may cause internal mineral build up, which can affect the flow, temperature and overall performance of your machine.
Nespresso has a descaling kit available for each machine model. Each kit contains two packs of lactic acid solution good for two cleanings and costs $120.00 MXN. Descaling kits are available for purchase by toll-free phone or online and in all our Nespresso Boutiques.
On the “Machines” section of the website’s main navigation you will be able to find technical assistance videos for all Nespresso machines.
If you need customized assistance, you can reach out to the Nespresso Club at the following phone number: 01-800-999-7575, available 24/7.
Actually, Nespresso capsules do not "expire". The capsules are hermetically sealed, protected from light, moisture and oxygen. At the bottom of each sleeve are the "date of production" and the “best before date ". The latter is approximately 8-11 months from the date of production. Nespresso guarantees the delivery of the capsules from 4 -9 months before this "best before date" for all orders, which is only an indicator of optimum freshness, flavour and aroma. The unopened capsules are completely safe for consumption after the "best before date".