Top 5 FAQ
-
Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least once a year. This will help to maintain the optimal temperature and quality of your espresso. To purchase a descaling kit, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or purchase a descaling kit here.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
During the 2-year warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty.
For machines that are out of/not covered with warranty you will be presented with a quote based on which you can decide whether you would like to proceed with the repair. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for more information.Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
Enjoy free delivery with a minimum of MYR200 spend online (minimum 5 sleeves of capsules order applies).
Delivery takes up to 3 working days for West Malaysia, Up to 4 working days for Langkawi and up to 7 working days for East Malaysia.
The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
If you have been waiting longer than the agreed delivery time period, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will be able to assist you.
Did this answer your question? If not, ask us your question, we will be pleased to help you.