Top 5 FAQ
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During the 2-year warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty.
For machines that are out of/not covered with warranty you will be presented with a quote based on which you can decide whether you would like to proceed with the repair. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for more information.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least once a year. This will help to maintain the optimal temperature and quality of your espresso. To purchase a descaling kit, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or purchase a descaling kit here.
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Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.
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Enjoy free delivery with a minimum of MYR200 spend online (minimum 5 sleeves of capsules order applies).
Delivery takes up to 3 working days for West Malaysia, Up to 4 working days for Langkawi and up to 7 working days for East Malaysia.
The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.
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For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.
Nespresso capsules are packaged in a capsule made of aluminium, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the Nespresso capsule are recyclable: not only the aluminium, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminium is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.
For more information, please visit https://www.nespresso.com/my/en/how-to-recycle-coffee-capsules.
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