Top 5 FAQ
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Nespresso capsules have a "Best Before" date, not an expiration date.
✔ Safe to drink after Best Before date
✔ No added preservatives
✔ Best enjoyed before the printed date for full flavor and aroma
Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least once a year. This will help to maintain the optimal temperature and quality of your espresso. To purchase a descaling kit, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or purchase a descaling kit here.
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It is a special service which allows you to place your order and collect them at our selected Nespresso boutique. Once your online order is processed, your order will be ready for pick-up after 2 hours at the selected boutique. This is a complimentary free service and no minimum spending is required.
*Products offered for this service includes capsules and selected machines only. Online exclusive coffee assortment packs, machine subscriptions and accessories are currently not available for Boutique Pick Up service.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Nespresso offers several secure and convenient payment options:
1. Credit Card (Visa / Mastercard)
All transactions are protected by SSL encryption and 3D Secure (3DS) technology to ensure your personal and payment details are safe during checkout.2. Pay by Link
Prefer not to share your card details over the phone? No problem. Our team can send you a secure payment link via email upon your order through the Nespresso Club.
Just contact us at 1800 80 7001 (8:00 AM – 10:00 PM, Monday to Sunday).3. Bank Transfer
To pay via bank transfer, please reach out to the Nespresso Club at 1800 80 7001 during operating hours.4. Apple Pay
Use your iPhone, iPad, or Mac to make quick and secure payments on nespresso.com or at Nespresso Boutiques.5. Google Pay
Android users can enjoy fast, secure checkout on nespresso.com using supported devices.6. Paypal
Pay easily and securely with your PayPal account at checkout. A great option if you prefer not to use your card directly.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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We're sorry to see you go — but if you'd like to cancel your subscription, here's how:Coffee Subscription PlanYou may cancel your plan by contacting our Customer Relationship Centre at 1800 80 7001 (toll-free, 8am–10pm daily).Our team will assist with the cancellation process and confirm any remaining Club Credit or applicable charges.Machine Subscription PlanMachine Subscription Plans come with a 12-month Minimum Subscription Term. Early cancellation may result in:- A Cancellation Fee (refer to Terms & Conditions)- Outstanding payments that must be settledTo cancel, please contact our Customer Relationship Centre at 1800 80 7001. Your subscription status will be reviewed before cancellation is confirmed.⚠️ Note: Once cancelled, no new monthly credits will be issued. Any remaining Club Credit may be forfeited based on the Terms & Conditions.
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