Top 5 FAQ
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During the 2-year warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty.
For machines that are out of/not covered with warranty you will be presented with a quote based on which you can decide whether you would like to proceed with the repair. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for more information.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Nespresso capsules have a "Best Before" date, not an expiration date.
✔ Safe to drink after Best Before date
✔ No added preservatives
✔ Best enjoyed before the printed date for full flavor and aroma
Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Enjoy free delivery with a minimum of MYR200 spend online (minimum 5 sleeves of capsules order applies).
Delivery takes up to 3 working days for West Malaysia, Up to 4 working days for Langkawi and up to 7 working days for East Malaysia.
The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.
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It is a special service which allows you to place your order and collect them at our selected Nespresso boutique. Once your online order is processed, your order will be ready for pick-up after 2 hours at the selected boutique. This is a complimentary free service and no minimum spending is required.
*Products offered for this service includes capsules and selected machines only. Online exclusive coffee assortment packs, machine subscriptions and accessories are currently not available for Boutique Pick Up service.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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The Nespresso Subscription Plan is a flexible program offered by Nespresso that allows customers to enjoy coffee and machines with a monthly payment model.Coffee Subscription Plan:Pay a monthly fee and receive the full amount plus 10% extra as credit to spend on a wide range of Nespresso coffee and accessories.Machine Subscription Plan:Get your Nespresso machine at only MYR 50 (one-off) plus affordable monthly commitments. Your monthly fee becomes coffee credit you can enjoy right away!Both plans are designed to give you flexibility, convenience, and access to exclusive benefits. Find more subscription details here
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