Top 5 FAQ
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During the 2-year warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty.
For machines that are out of/not covered with warranty you will be presented with a quote based on which you can decide whether you would like to proceed with the repair. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for more information.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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We kindly ask that you do not bring your machine to any Nespresso Boutique or any other locations for troubleshooting, as these sites are not equipped for machine repairs.
Our dedicated Coffee Specialists can assist you directly via phone or video call to diagnose the issue. If a repair is required, we will arrange for our Service Team (Nespresso Machine Experts) to collect your machine for a detailed inspection.If available, we will provide a complimentary loan machine for you to enjoy your coffee while your machine is being serviced.
Contact us for assistance:
📞 Toll-Free (Malaysia): 1800 80 7001 (8:00 AM – 10:00 PM, Monday to Sunday)Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Nespresso capsules have a "Best Before" date, not an expiration date.
âś” Safe to drink after Best Before date
âś” No added preservatives
âś” Best enjoyed before the printed date for full flavor and aroma
Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.Did this answer your question? If not, ask us your question, we will be pleased to help you.
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For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.
Nespresso capsules are packaged in a capsule made of aluminium, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the Nespresso capsule are recyclable: not only the aluminium, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminium is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.
For more information, please visit https://www.nespresso.com/my/en/how-to-recycle-coffee-capsules.
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You can recycle your capsules in four easy steps:
1. Dispose used coffee capsules into the recycling bag.
2. Once full, seal tight.
3. During your checkout process, tick the box Recycling@home.Â
4. Pass your full bag to the driver when he drops off your new order.
*Recycling at home is available for West Malaysia (except Langkawi)
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