Frequently asked questions

Nespresso machine and capsules can be purchased from the following channels:

1. Our website at www.nespresso.com  (please select Malaysia as country of preference)

2. Our mobile application (available for iPad, iPhone and Android). Download the Nespresso mobile app here.

3. Phone ordering via our toll-free hotline at 1800 80 7001 (8:00 - 22:00 Monday - Sunday)

4. Our boutique at the following address:

Nespresso Boutique in The Gardens Mall

F 241 C, The Gardens Mall, Mid Valley City,

Lingkaran Syed Putra,

59200 Kuala Lumpur

Opening hours: 10:00am to 10:00pm

Our capsules cannot be purchased in department stores, in tableware or appliance shops. In order to be able to guarantee the best-in-class service and quality, Nespresso has chosen to manage the sales of the capsules in-house. This ensures maximum freshness and preservation of your capsules upon arriving at your home (or office), thus guaranteeing the highest quality coffee experience, cup after cup.

Nespresso offers 25 coffee in 6 different categories - Intenso, Espresso, Master Origin, Variations, Lungo and Decaffeinated blends.

Each sleeve of coffee contains 10 capsules and are priced between MYR 21.00 - MYR 27.00*.
*Prices are subjected to change.

Every year, Nespresso introduces one or more limited editions to surprise our Club members with new coffee discoveries. Due to their exclusive character, these limited editions are available until our stock is depleted.

Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.

The green coffee is soaked in water of around 80° C for about an hour. The caffeine dissolves into the water.
 
The coffee is then removed from the water and carbon is added to the water to remove the caffeine. After that the coffee is put back into the water to dry out and reabsorb the natural coffee bean aromas. The usual grinding and roasting methods are then employed.
 
The removal of caffeine is, therefore, completely natural. This decaffeination process removes up to 99.9% of the caffeine from the coffee beans.

The calorie content in an Espresso cup is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. The Nespresso Espresso capsules contain an average of 5.5 grams of coffee and Lungos contain around 7 grams. The fact that the ground coffee is dissolved in water means that a cup of coffee contains even fewer calories. A 40 ml Espresso contains around 0.6 calories and a 110 ml Lungo contains around 1 calorie.

The quantity of caffeine depends on the Grand Cru and is defined by the proportion of Robusta in the blend (Robusta contains more caffeine than Arabica) and the grammage of coffee per capsule.

• The Espresso range (40 ml) varies from 50 to 70 mg caffeine per cup. Kazaar is an exception as it is very high in Robusta and contains 120 mg of caffeine.

• The Lungo coffees (110 ml) range from 60 to 80 mg caffeine per cup.

• The Envivo Lungo is an exception and contains 110mg caffeine per cup

• The decaffeinated coffees contain 2-4mg caffeine per cup.

All coffees in the Professional line contain between 60 to 85 mg caffeine per cup.

Nespresso capsules do not contain any source of food allergens. However we suggest that it would be best to consult your family doctor before consumption.

Our Original, Out-of-Home capsules contain only 100% roast and ground coffee.  There are no additives in our permanent range nor in our Limited Editions. 

The exceptions are flavoured variations that we have in our Original (Ciocattino, Vanilio, Caramelito) and Out-of-Home (Espresso Vanilla and Espresso Caramel) which contain natural flavouring.

Nespresso foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique espresso blends to our members worldwide.  At this time, we do not have any plans to add tea or hot chocolate related capsules to our coffee capsules selection.  We do offer Limited Edition and flavoured Variation espressos each year.

These two milk frothing devices are very similar, with the ability to achieve the same results for hot or frothed milk. Additionally, they can both prepare cold froth for iced cappuccinos. The Aeroccino+ is chrome plated and has a handle, while the Aeroccino3 has a modern ribbed look with no handle, and is available in 3 colours. The lid on the Aeroccino+ contains a storage area for your extra whisk while the Aeroccino3 comes with a spring removable whisk. The differences in volume are as follows:  

Aeroccino+

Maximum capacity for milk foam: 130 ml

Maximum capacity for hot milk: 250 ml  

Aeroccino 3

Maximum capacity for milk foam: 120 ml

Maximum capacity for hot milk: 240 ml

The Aeroccino+ has been phased out in Malaysia and is not available for purchase.

You can find the various coffee machines for offices on our website. You can compare different possibilities and choose the one that suits best your company’s needs. You can also request a demonstration or brochure online.
 
If you need additional information, please contact our Coffee Specialists via our toll-free hotline at 1800 86 6507 (8:00 - 22:00 Monday - Sunday).

No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high quality coffee that our consumers have come to expect. In addition, aluminum also has the unique advantage of being infinitely recyclable.

The use of aluminum also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its lightweight provides environmental advantages from a logistics perspective providing further advantages from a sustainability perspective.

Nespresso capsules are totally protected from air and light to ensure freshness over time: aluminium is the only material to guarantee such optimal protection. Nespresso aluminium capsules are coated with a food-grade lacquer to prevent any contact between the aluminium and the ground coffee.

Aluminum is also a material that can be infinitely recycled without losing any of its properties (approximately one third of the world aluminum demand is met by recycled sources and 75% of the aluminum ever produced is still in circulation). Coffee grounds can also be reused in a number of ways. They can be used for example, as a natural fertilizer for agriculture or as an energy source for the production of electricity or domestic heating.

It is generally safe for expectant mothers to consume a total of 300mg of caffeine a day.  However we suggest that it would be best to consult your family doctor before consumption.

Nespresso recently announced that it will be the first company to use responsibly-sourced aluminium, supplied by Rio Tinto, to produce its coffee capsules.  We are working with Rio Tinto to fulfill our commitment of sourcing 100 percent sustainable aluminum by 2020.

Nespresso helped form the Aluminium Stewardship Initiative (ASI) in 2009 with the International Union for the Conservation of Nature (IUCN), WWF, Rio Tinto Alcan and others, to develop an international standard for responsible aluminium.  This standard was released in 2017.

The ASI sets out standards to promote the protection of biodiversity, respect for indigenous people’s rights, water management and low-carbon emissions during the production of aluminium.

All types of coffee, including roast and ground coffee, contain small amounts of furan in levels that are not a concern.  Furan is an organic compound that is formed naturally in foods during heating or cooking.  It’s naturally present in a wide variety of foods and beverages such as grilled vegetables, baked bread, grilled chicken, canned and jarred foods, and all types of coffee.

Furan is generated in coffee during the roasting process, which is a key step in coffee manufacturing, as roasting develops the typical taste and aroma of coffee.

The consumption of coffee, regardless of how it is prepared, is considered safe by all food safety authorities. Regulatory bodies, including the US Food and Drug Administration (FDA) and The European Food Safety Authority (EFSA 4104, 2015), have made no recommendations about the maximum levels of furan in dietary intake

Acrylamide is a component that naturally forms in cooked products, such as bread, chips and cookies. Acrylamide levels in coffee are not harmful to health, and all Nespresso coffees are below the indicative values ​​given by the European Commission, which is 450 microgams / kilo, and are therefore considered safe by food safety authorities.

No, it is 100% coffee.  The crema is a naturally-formed foam of coffee and air, produced during the extraction process and is the sign of high quality coffee as defined by the Specialty Coffee Association.

Our unique technology delivers the right balance of water temperature, quantity and speed, along with 19-bar pressure for our Original machines and Centrifusion for our Vertuo machines, creating a crema that is the marker of a traditional espresso.

No, Nespresso practices traditional coffee roasting methods.

The roasting of coffee is a crucial and delicate step, because it is during this stage that the green coffee reveals its unique personality, its taste and its aromas. Nespresso roaster experts do not practice "flash roasting" and adapt the roasting of coffee beans according to their own characteristics and the recipe to produce to create exceptional quality Grands Crus. At Nespresso roasting can vary from 6 to 16 minutes and from 200 ° C to 240 ° C.

Nespresso offers 4 modes of payment:

1. Credit card by Mastercard and Visa. Nespresso.com uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure on-line commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that they cannot be read as the information travels over the Internet.

2. Cash on delivery (available for Klang Valley areas only)

3. Bank transfer: to make a bank transfer, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

*Klang Valley areas including Kuala Lumpur, Petaling Jaya Shah Alam, Klang, Kajang, Cheras, Seri Kembangan, Serdang, Bandar Baru Bangi, Sungai Buloh, Puchong, Subang Jaya, Rawang, Putrajaya, Cyberjaya, Ampang, Batu Cave. 

Nespresso capsules can be purchased from the following channels:

1. Phone ordering via our toll-free hotline at 1800 80 7001 (8:00 - 22:00 Monday - Sunday)

2. Our website at www.nespresso.com (please select Malaysia as country of preference)

3. Our mobile application (available for iPad, iPhone and Android). Download the Nespresso mobile app here.

4. Our boutique at the following address:

Nespresso Boutique in The Gardens Mall

F 241 C, The Gardens Mall, Mid Valley City,

Lingkaran Syed Putra,

59200 Kuala Lumpur

Opening hours: 10:00am to 10:00pm

Enjoy free delivery with a minimum of MYR200 spend online (minimum 5 sleeves of capsules order applies).

Delivery takes up to 3 working days for Klang Valley* and up to 4 working days for West Malaysia. For customers in East Malaysia, delivery could take up to 7 working days.

The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.

*Klang Valley areas including Kuala Lumpur, Petaling Jaya Shah Alam, Klang, Kajang, Cheras, Seri Kembangan, Serdang, Bandar Baru Bangi, Sungai Buloh, Puchong, Subang Jaya, Rawang, Putrajaya, Cyberjaya, Ampang, Batu Caves.

If you wish to cancel or amend an internet order, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) with your order reference number immediately.

If the order has been processed before you contact the Nespresso Club and you wish to return the items ordered, please contact the Nespresso Club for our returns policy.

Enjoy free delivery with minimum MYR200 spent online (minimum 5 sleeves of capsules order applies). Delivery fee of MYR 23.00 applies for orders fall below MYR200.

If you have been waiting longer than the agreed delivery time period, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will be able to assist you.

In order to be able to guarantee the best-in-class service and quality, Nespresso has chosen to manage the sales of the capsules in-house. This ensures maximum freshness and preservation of your capsules upon arriving at your home (or office), thus guaranteeing the highest quality coffee experience, cup after cup.

This service is currently not offered by Nespresso.

You cannot send orders abroad from Malaysia. If you would like to do so, you should use the Nespresso Club in the country in which you would like the products to be delivered. There is a flag icon on the top, right-hand side of the main screen. If you click on it, you can choose one of the various countries that allows you to order Nespresso capsules directly from that respective country.

To order your coffee in another country, you will need to register a new account in the country you wish to purchase from. You cannot use your existing account to login to another country's website.

We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if:
(1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always
that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country.
For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar).

If you have received a damaged package, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will provide you with the best possible solution.

You need to log in to your internet account via www.nespresso.com if you wish to change your email address. Once you’ve logged in, click on “My Account” option at the top right corner of the page. Select the option “My personal Information" -> "Change my personal information" and enter your new email address.

You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to update your email address.

If you have forgotten your password or would like to amend it, please go to www.nespresso.com and click on the link “forgotten your password?” found at the top right hand corner of the page. Enter your email address and a reset password link will be sent to your email. Please note that the reset password link only valid for 72 hours. If you do not receive a reset password email within 30 mins or the reset password link has expired, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to reset your password.

If you are a new club member and do not have an Internet account, you can register your machine when you register for an Internet account. Go to https://www.nespresso.com/my/en/registration to start the registration process. After you have filled in the details, you will be prompted to register your machine. Select your machine amongst all the machines listed and enter the details listed on the page.

If you already have an Internet account, log in via www.nespresso.com, click on the “My Account” option at the top of the screen. Select the option “My personal Information” and click on "Add a machine". Select your machine amongst all the machines listed and enter the details listed on the page.

If you still have trouble registering your machine, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

Go to https://www.nespresso.com/my/en/registration or click on the "Register" button located at the top right corner of the page. Fill in your First Name, Last Name, email address and password (minimum 6 characters). You will use this email address and password to login to your Internet account.

If you are an existing Nespresso Club Member, under "Do you already have a Nespresso Club membership number?", select "Yes", fill in your membership number and postal code of your address, click on "Continue" and you will complete your registration. You may now proceed to place your order.

If you are not an existing club member, select "No" and click on "Continue". Fill in your delivery and/or billing address, telephone number and select "Continue". On the next page, register your Nespresso machine by selecting the model and entering your machine serial number and date of purchase. If you wish to register it later, click on "Skip Machine Registration". Your account is successfully created and you may now proceed to place your order.

If you face difficulties during the registration process, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

Your Nespresso membership number is created when you register with the Nespresso Club on the phone, at the Boutiques or on Nespresso's website at www.nespresso.com. You can find your membership number in the following ways:

1. Order invoice

2. In your Internet account after you login. Click on "My Account" and select "My Personal Information".

3. In the second email (subject: Nespresso: Your Club Membership number) you receive when you register on the Nespresso website

You are advised to provide your membership number whenever you contact us. This enables us to provide you with an answer as quickly as possible. You can also call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to enquire about your membership number.

Go to https://www.nespresso.com/my/en/registration or click on the "Register" button located at the top right corner of the page. Under "Do you already have a Nespresso Club membership number?", select "Yes, I have a Nespresso Club membership number" and enter your club membership number and the postal code of your address.

You can also call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to activate your Internet account. Our Coffee Specialist will then send you an email to set up your password to activate your Internet account. (added this sentence)

You can amend your address via your Internet account.  When you log in via www.nespresso.com, click on the “My Account” option at the top of the screen. Select the option “My personal Information” and click on "Change my address". You can add a new or amend an existing address via the option "My Addresses".  

Alternatively, you can amend your address while placing an internet order. When placing your order, you are provided with an order details and delivery address after you click on "Proceed to checkout". The delivery and invoicing address(es) are given at the top. You can click on the button "Edit" to amend an existing or "Choose another delivery address" to add a new address.

You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to change or update your address.

We are unable to proceed with your order. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you.

We are unable to deliver to the address you have stated as the address falls outside of the delivery area. Please use an alternative delivery address for your order or contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday), specify the code 716 and we will arrange the delivery of your order.

You have already created an account with this e-mail and password on Nespresso website in a different country. If you would like to continue ordering on that Nespresso account, please choose your country flag by clicking on the flag icon located at the top right coner of the page to navigate to the site where your account was created.

If you would like to register on Nespresso Malaysia website, please use a different email address or call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

We were unable to proceed with your payment. Please return to the payment page and check that you have selected the correct payment mode and entered the correct credit card details. If you still encounter problems, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and specify the code 766 and we will assist you immediately.

You have already created an account with this e-mail and password on Nespresso website in a different country. If you would like to continue ordering on that Nespresso account, please choose your country flag by clicking on the flag icon located at the homepage to navigate to the site where your account was created.

If you would like to register on Nespresso Malaysia website, please use a different email address or call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

An error has occurred due to website instability. Please try again in 5-10 minutes. If you continue to face this error, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

Have you registered for an Internet account previously?

If yes, please reset your password by clicking on "Forgotten your password?" located at the top right corner of the page. You will receive a reset password link to reset your password. If you do not receive an email within 30 mins, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

If no, please register for a new account by clicking on "Register" located at the top right corner of the page or clicking on this link: https://www.nespresso.com/my/en/registration.

Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

Please contact the the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will send you a new reset password link. Please note that this link will expire in 72 hours.

If you are not satisfied with the quality of the products you have received, we ask you to contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or via the online contact form. You are advised to have the relevant packaging at hand when you call us. The production codes on the packs allow us to trace the production batch. Please also provide us with as much information as possible about the nature of the damage/defect as this will help us find an effective solution.

To maintain the optimum temperature, flow and quality of your coffee, descale your machine regularly - after every 600 capsules or at least 1 times a year. The Nespresso Club offers a cleaning kit that has been especially designed for the Nespresso system and its components.

Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or by email if you need further assistance.

You may choose your machine model at Nespresso Assistance videos page found here and let us guide you through our step-by-step videos.

If you require further assistance, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

The warranty period of a Nespresso machine and Aeroccino is 2 years as long as you can provide the proof of purchase.

If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
 
For the Essenza and Le Cube machine, simply lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.
 
CitiZ, Pixie, U and Lattissima owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
 
For owners of machines with steam arms, it is best to activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.
 
You are welcome to contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for further assistance.

During the 2-year warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty.
For machines that are out of/not covered with warranty you will be presented with a quote based on which you can decide whether you would like to proceed with the repair. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for more information.

If you are not happy with the amount of coffee that your Nespresso machine provides, you can reset the amount delivered.
 
Essenza/Cube/Citiz/Pixie/Lattissima lines can be reset as follows: Take a capsule and place a cup under the coffee spout. Press the coffee button and keep pressing until you have reached the required amount of coffee.
 
For U machines: Open the slide, put a capsule in the machine and a cup under the coffee sprout. Hold your finger on the button you want to reprogram and close the slide. Take your finger from the button when you have the desired amount of coffee in the cup. The other 2 coffee buttons will blink to confirm.
 
This quantity will be the saved in the memory of your machine. In future, your cup will be filled to this new level. The programming can be done for all coffee buttons on your machine.

If your machine is automatic (Pixie, Cube, CitiZ, Lattissima, Concept, Essenza or U models), you can programme the size of both small and large cups as required. To do so:

- Place a coffee cup under the coffee valve.

- Press the ‘small’ (or ‘large’) cup key without releasing the pressure.

- Release the key once the quantity in the cup is right. It has been programmed.

For step-by-step guides, please visit our Machine Assistance page found here.

For any further information on your machine, please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for assistance.

Yes, our machine will turn itself off after 9 minutes of inactivity to minimise energy use.

In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least 3 times a year. This will help to maintain the optimal temperature and quality of your espresso. To purchase a descaling kit, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

The fluid in our descaling kit is identical so you can use the set with another Nespresso machine. Please ensure that you follow the appropriate descaling instructions for your machine.

You can activate the decaling alert on your internet account. To do so, simply log-in to www.nespresso.com with your email address and password and then select "My Account”. Under “My alerts”, you can then indicate that you would like to receive a reminder when it is time to descale your machine.

There will always be some water in the drip tray as every time you eject a capsule, the remaining water from the capsule chamber is released into the drip tray.

You can download the machine user manual via the following link (https://www.nespresso.com/my/en/pages/coffee-machine-troubleshooting). You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will be happy to provide you with a soft copy by email.

If a capsule is damaged (before or during the extraction), coffee grounds can be found into the cup. Check that a capsule was not crushed while closing the lever/slider. If so, rinse the system and look for the problem, such as:

- full capsule container

- capsule stuck in the capsule cage

- capsule stuck in the extraction chamber

Extraction system opened too soon (during or just after extraction). Wait 2 to 3 seconds before opening the extraction system.

If you need further assistance, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

Nespresso Club Assistance Service videos provide tutorials for the use and care of your Nespresso machine. The videos include the care and cleaning of your Aeroccino, directions for use, cup size programming, descaling and activating the pump system. 

Click here to view the collection.

If you cannot find your machine in the list, please refer to your user manual or contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for further assistance.

The burn marks you are experiencing are a build up of milk proteins over the heating element. These will need to be removed in order to avoid further complications with your Aeroccino. The following steps are recommended:
 
- The use of a Teflon-safe (or non-stick) scourer on the inside surface of your Aeroccino to remove the burnt patches of milk
 
- Cleaning the inside of your Aeroccino, as above, after every use
 
- Ensuring the inside of your Aeroccino remains free from any scratches or permanent marks
 
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

If the red light on your Aeroccino is flashing continually and the heating cycle stops prematurely, it means that your Aeroccino has detected that it is heating up too quickly. Please find below some common causes and resolutions for this:
 
- Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.
 
- Traces of milk left in the Aeroccino: The Aeroccino must be thoroughly cleaned after each use. If traces of milk are left in it, the temperature rises very fast and the Aeroccino stops spinning and heating much earlier. We suggest that the inside of your Aeroccino should be thoroughly cleaned with cool water and a Teflon-approved or non stick scourer after every use. It is advised to also rinse the whisk used to maintain the quality of your unit.
 
If you require any further support for your Aeroccino (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday)or email from our website. A trained Coffee Specialist will be happy to assist you.

This is evident when there are little to no air bubbles after an attempted cycle of milk using an Aeroccino with the desired whisk attached. Your Aeroccino should have 2 different whisks attachments. One to heat milk (without spring), the other to heat and make foam milk (with spring). To create more milk foam please use whisk with spring when heating your milk.
 
The amount of froth produced by the milk, is dependant on the amount of protein present in your milk of choice. The protein content can vary between batches of milk, meaning that one bottle of milk may produce a different level of froth to another. This can also vary seasonally - most notably during the warmer months.
 
We advise the most effective resolutions are to:
 
- Ensure your Aeroccino is functioning correctly - whisks spin, milk heats and red light does not flash
 
- Trial with a different bottle/type of milk
 
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

Nudge the whisk slightly; it might be that the magnetism stopped for a short time. Check the function of the other whisk if it's working.
 
Rinse inside of the jug and the whisk with cold, running water and make sure to wipe with a damp, non-abrasive sponge or paper towel to remove milk residue after each time use.
 
For the Aeroccino 3, Check that the ON-OFF button is ON (red LED lighted)
 
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

Your machine is crucial to the Nespresso system. It guarantees the perfection of your espresso, cup after cup, and as such it deserves the best of care.
 
If it needs technical repairs,  please contact the Nespresso Club directly at 1800 80 7001 (8:00 - 22:00 Monday - Sunday). Our Coffee Specialists are qualified to carry out a full diagnosis by phone as soon as you call them. If appropriate, they will advise that you opt for the Nespresso Assistance Package*, which includes:
 
- The collection of your Nespresso machine from your home or an address of your choice
 - Repair of your Nespresso machine and a full check of its components
 - Return of your Nespresso machine to the same collection address
 - A further 6-months repair warranty after the return of your Nespresso machine
 
*Terms and conditions apply. Free service only for genuine Nespresso machines still covered by the manufacturer's warranty and purchased in the country where the repair is undertaken.

Please note that the Aeroccino is designed to warm the milkfroth to the temperature of 60 to 70 degrees only for optimal froth results.
 
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

The Aeroccino is a thermostatic (temperature sensitive) device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug. As the Aeroccino is designed to heat the jug and rotate the whisks, it is functioning properly.
 
Be sure that the correct max fill line was utilized with the correct whisk. When using the frothing whisk, which has a coil for cappuccinos and macchiatos, fill milk to the lower maximum fill line. When using the hot milk whisk for lattes, you can fill it to the higher maximum fill line.
 
Different brands and types of milk will produce different qualities/quantities of froth. We find that UHT (Ultra High Temperature) milk produces very consistent froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter
 
If your Aeroccino begins to overflow, you can safely remove it from its base without damaging the device.

If the Aeroccino does not switch on, first of all try a different socket. Ensure that the Aeroccino is placed on the base correctly before pressing the ON button. Be aware that the machine device will not respond when it is cooling down.

The Aeroccino might be overheated. Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.Please fill it up with cold water or ice cubes and wait for 30 minutes.  

- Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

Please clean the Aeroccino after each use. Rinse it with cold water and use a soft cloth for cleaning. Never use aggressive cleaning materials because the teflon-cover could be damaged.

Check type of milk: 1.5 % fat content, stored cool, package should be open max. 2 days
 
Please note that 50 % milk froth, 50 % warm milk is normal.
 
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

1. It is necessary to clean the bottom of the jug after each single preparation to avoid the problem of milk remaining and it is impossible to clean the bottom of the jug (persistent milk deposit).

2. The milk remainders can become odorous. It is necessary to clean the bottom of the jug after each single preparation with a damp cloth to avoid the problem.

3. Use a damp cloth to clean the Aeroccino. Don't place it in the dishwasher. Start the cleaning procedure (refer to user manual for description of procedure). Repeat the procedure if needed.

If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

Descaling kits retail at MYR47.00 (for a set of 2 packets) and they can be purchased directly from our Nespresso website or via our toll-free hotline 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

As there are various serial numbers on the box and at the base of the Nespresso machine, please note that the Nespresso serial number can be located in one of the following places:

- On the drip tray, printed on a removable sticker

- At the base of the machine, printed on a removable sticker

- On the original box of the machine

The serial number consists of 19 alphanumeric characters which generally start with a '0’ (zero), with all letters in upper case.

For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.

Nespresso capsules are packaged in a capsule made of aluminium, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the Nespresso capsule are recyclable: not only the aluminium, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminium is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.

For more information, please visit https://www.nespresso.com/my/en/how-to-recycle-coffee-capsules.

The Nespresso machine range is specifically designed to meet precise power regulations for each geographical region. The machines sold for Malaysia operate on 220-240V, 50/60Hz only. When using a machine with these specifications in another country, or vise versa, there is no guarantee that it will operate properly.  Machines can be irreparably damaged when used in foreign countries.