Frequently asked questions

You can find information on our range of coffees, professionnal machines and accessories on our website.

Yes, most models offer or require direct water connection.

We can provide you with the halal certificates. For details, please reach out to us at 1800 80 6507 or email professional.malaysia@nespresso.com.

If you want to become a business customer, Please fill in the contact form here. We will get in contact with you as soon as possible.

You can compare different possibilities and choose the one that suits best your company’s need. You can also request a demonstration or brochure online.

Please fill in the contact form here. We will get in contact with you as soon as possible.

If you are a business customer and like to order capsules for home usage, please visit the Nespresso consumer website.

If you want to order consumer capsules for your business as a hospitality customer, please get in contact with your account manager.

Yes, Nespresso Professional offers a range of coffee machine subscription options for you to choose from. We provide top-quality coffee and manage all service needs, allowing you to concentrate on running your business and excelling at what you do best. To learn more, please visit here.

Our Subscription fee includes your chosen Nespresso Professional coffee machine, our Professional Coffee Service maintenance package for all services, breakdowns and repairs, coffee capsules, and automatic monthly coffee orders. Your overall monthly fee will depend on which coffee varieties you choose to include on your order​.

You may submit your details at the Contact Us form and a Nespresso Professional sales representative will be in touch with you.

Yes, you have the option to have multiple machine subscription contracts, with a cumulative monthly coffee order for all machines.To learn more, please visit here.

Yes, you can increase the amount of coffee in your order to suit your needs. To alter your order, just reach out to your respective Nespresso Professional sales representative or call our Customer Relationship Center via 1800 80 6507.

The subscription plan requires a minimum contract period of 3 years; however, cancellation is possible. If you wish to cancel your subscription plan, please contact your respective Nespresso Professional sales representative directly.

In order to protect our customers, we ensure that all of our delivery staff fully comply with the government regulations. They undergo daily temperature checks and wear a mask for delivery. Safe distancing measures are adhered to, with all parcels collected at staggered timeslots in the warehouse to reduce contact.

Our technicians who fix and troubleshoot machines also undergo daily temperature checks, wear masks, adopt safe distancing measures and are on split team rotations to reduce contact during this period. We also practice mandatory health & travel declarations for all our staff to ensure the safety of our employees and customers.

You are welcome to include purchase order numbers for your orders. When calling us on 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and e-mail us at professional@nespresso.com, please advise us of the number so we may add it to your order. If you are ordering via the website, you may opt to add the purchase order number on your order when you are on the ‘Order review and confirmation’ page by ticking the box next to ‘I would like to provide a purchase order (PO) number’ and adding the purchase order number into the field which appears.

If you have a purchase order number that we should use for more than one order, we will happily add it to your account via phone and e-mail. We will continue to use the purchase order number until you advise us to amend or remove it.

Kindly Log into our website. Under "My Contacts" > "Add Contact". You may setup Contact Role of "Invoice Receiver" by adding the required information.

Next, Go to “My Account” > “Contact Preferences” > “PDF Invoicing”, you may check the box and save your changes. This will opt you in of receiving digital invoices to the Invoice Receiver.

Log in to your account. Under “My Account” > “My Order History”, click on the PDF icon to download the invoice for your desired order.

This could be due to various reasons. For instance, it could be that the order was not invoiced, or you may have opted out of receiving digital invoices. Please contact our friendly Coffee Specialists at 1800 80 6507(toll-free)(8:00am-10:00pm Monday to Sunday) or email us at professional@nespresso.com

Log in to our website. Under “My Account” > “Contact Preferences” > “PDF Invoicing”, you may uncheck the box and save your changes. This will opt you out of receiving digital invoices.

Yes, you may opt in again to start receiving digital invoices.

Kindly Log into our website. Under "My Contacts" > "Add Contact". You may setup Contact Role of "Invoice Receiver" by adding the information required.

Under “My Account” > “Contact Preferences” > “PDF Invoicing”, you may check the box and save your changes. Do note that digital invoices will not be available for the time periods where you were opted out of receiving digital invoices. Thank you for joining us on this journey to be more sustainable.

You will receive an email notification once your digital invoice is ready, and it will be included in the email as an attachment. You may retrieve the digital invoice directly from the email or log in to your account and retrieve the digital invoice under “My Account” > “My Order History”.

Sustainability is at the heart of our business, and our commitment is to achieve a carbon neutral cup of Nespresso coffee by 2022 through reducing, reusing and recycling. In line with this, we are taking small steps to reduce paper usage. We have launched a new PDF digital invoice function on our website that allows our customers convenient access to their order invoices at any time. Thank you for joining us on this journey.

Please contact our Coffee Specialists via our toll-free hotline at 1800 80 6507 (8:00 - 22:00 Monday - Sunday).

Please contact our Nespresso professional sales team or contact our Coffee Specialists via our toll-free hotline at 1800 80 6507 (8:00 - 22:00 Monday - Sunday).

To retrieve your digital invoice kindly loog in to your account. Under “My Account” > “My Orders”, click on the PDF icon to download the invoice for your desired order. This feature only applicable for customer that opt in.

You may opt in to start receiving digital invoices. Under “My Account” > “Contact Preferences” > “PDF Invoicing”, you may check the box and save your changes.

For account support or other document, please contact our Coffee Specialists via our toll-free hotline at 1800 80 6507 (8:00 - 22:00 Monday - Sunday).

You can find your customer number in the Welcome Email sent by Nespresso Club, your order invoice or under My Account, My Personal Information when you login to the Nespresso Professional website. Please keep your customer number at hand when you get in contact with us, so we can help you as quickly as possible.

You are able to access your order history via our professional website. Once logged in, please click on the ‘My account’ link at the top of the page, then click on ‘My Orders.’ Do note this will only show your 15 most recent orders.

If you are a Nespresso member with a free loan professional machine, your contract is valid for 24 months minimum and indefinite maximum time. Once you have served the initial 24-month term, you may terminate the agreement by giving two months notice in writing and contractual obligations will still apply.

Please contact us at 1800 80 6507 (8:00 - 22:00 Monday - Sunday) if you require any further details. We will contact you as the cancellation date approaches to start facilitating the return of the machine. If you have any questions about this process, please call us so we may assist you.

Your online account is automatically created when you create a new password. You may proceed to login to your account immediately.

If you can’t login, your Nespresso Professional account is temporarily not available or you might have entered the incorrect details. Please check your login details and try again. If you are still unable to login, please contact Nespresso for more information at our telephone number 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.

Please login to your Nespresso account. Under My Account, My Company Information, you can update your email address and other personal information.

If you do not have an online account, please contact us at our telephone number 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.

You may reset your password by clicking on the ‘Forgotten your password?’ link located at the top right corner of the website. Enter the email address that is used to login to your account and an email will be sent to you to reset your password.

If you do not have an Internet account, please register here.

If you need immediate assistance with your machine, select your model and let us guide you through our instructional videos.

If necessary we can organize for a technician to visit you onsite. This is complimentary during your warranty period. For further information please contact your Nespresso Professional sales account manager or contact 1800 80 6507 (8:00 - 22:00 Monday - Sunday) or email us at professional.malaysia@nespresso.com.

The removable external spare parts for Nespresso Professional machines should be hand washed. Cleaning them in a dishwasher can potentially cause warping and breakage. Replacement of these parts will always be at the member’s expense.

They can be purchased directly from our boutiques, on the Nespresso website here or via our toll-free hotline 1800 80 6507 (8:00 - 22:00 Monday - Sunday).

You can order through:

Nespresso professional website here. Please ensure that you have a Nespresso Professional membership number (found in the Welcome email from Nespresso Club) on hand when registering for your online account. You will be able to place your order online after completing your account registration.

or contact us via toll-free 1800 80 6507 (8:00 - 22:00 Monday - Sunday). 

Nespresso offers Standard Delivery: 9am to 6pm. Monday till Friday.

Delivery takes up to 3 working days for West Malaysia, Up to 4 working days for Langkawi and up to 7 working days for East Malaysia.

The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.

Please ensure that you have a Nespresso Professional online account before placing your order on the website.

1. On the Nespresso Professional website, click on 'Quick Order' located at the top right of the page.
2. Login to your account. If you do not have an online account, please register for one.
3. Choose your desired coffee and/or accessories.
4. Click on 'Proceed to Order' when you are ready to place your order.
5. Choose your delivery and payment method and review your order. If everything is correct, click on 'Place Order' to confirm your order. You will receive an order confirmation email shortly.

You receive a Nespresso Professional customer number when you have successfully signed a contract with us. You can find your customer number in the Welcome Email sent by Nespresso Club, your order invoice or under My Account, My Personal Information when you login to the Nespresso Professional website. Please keep your customer number at hand when you get in contact with us, so we can help you as quickly as possible.

Please check you have filled in the correct information during registration. If you are still unable to register for an online account, please contact us at 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.

If you placed an order online, but haven’t received a confirmation by email yet, please contact one of our Coffee Specialists at our telephone number 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.

If you can’t find a certain product on the Nespresso Professional website, please contact one of our Coffee Specialist at our telephone number 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.

You can order capsules for your home coffee machine on our Nespresso consumer website.

If you wish to cancel or amend an internet order, please contact us at 1800 80 6507 (8:00 - 22:00 Monday - Sunday) with your order reference number immediately. If the order has been processed before you contact us and you wish to return the items ordered, please contact us for our returns policy.

Enjoy free delivery with minimum 6 boxes (300 capsules).

Delivery takes up to 3 working days for West Malaysia, Up to 4 working days for Langkawi and up to 7 working days for East Malaysia.

The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.

If you have been waiting longer than the agreed delivery time period, please contact us at 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will be able to assist you.

We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if:
(1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always
that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country.
For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar).

If you have received a damaged package, please contact us at 1800 80 6507 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will provide you with the best possible solution.

If you would like to collaborate with Nespresso, you can send your request to professional.malaysia@nespresso.com and provide information regarding the project. We will contact you if we are interested.

We make uncompromising choices, one after another, to bring you exceptional coffee. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for society and the environment.