Top 5 FAQ
You are entitled to a repair under warranty during the whole warranty period, up to two years after purchase and on presentation of the purchase receipt. If your machine cannot be repaired under warranty, we will inform you of this. You can then decide yourself whether the repair is to be carried out. If the warranty has expired, repair costs are charged; these will depend on the type of machine.
To guarantee the good operation of your machine, you should descale your machine regularly. You should descale your machine after the use of 400 to 600 capsules or at least three times a year.
You can indicate in your Nespresso account that you would like to receive a descaling reminder. To do this log in with your e-mail address and password at www.nespresso.com. Click on 'My Account' and at 'My Messages' indicate that you would like to receive a message when the machine should be descaled.
The capsules are hermetically sealed to lock in the aromas of the coffee. This means you can store the capsules up to one year after production. The production and expiry dates are printed on each pack.
With Nespresso you can select from the following payment methods:
2. Credit card
3. Bank transfer
4. Direct debit
With your first internet order you can only choose between IDEAL and credit card.
Add a free recycling bag to your online order https://www.nespresso.com/nl/en/order/accessories/recycling-bags or just ask for a recycling bag in our Boutiques. You can recycle capsules in the following ways:
Hand in your full recycling bag at our Boutiques
Hand your full recycling bag to the person who delivers your Nespresso order
Hand in your full recycling bag at the pick-up point when you collect your next order.