Frequently asked questions

If you want to become a business customer, please leave your personal details. We will get in contact with you as soon as possible.

How nice that you purchased a Nespresso Professional machine! Our coffee specialists will be happy to create a business account for you.

We would like to ask you to fill out this digital form completely. We will process your business account request within a few business days and provide you with a reponse via email.

If you want to become a business customer as well as a private customer, please leave your personal details. We will get in contact with you as soon as possible.

If you’re a business customer and like to order private Nespresso cups as well, please visit the private Nespresso website.

If you want to order private capsules for your business as a hospitality customer, please get in contact with your account manager. 

Our coffees can be ordered exclusively through Nespresso Professional. To purchase our coffees, you must own a business Nespresso machine.

Already have a Nespresso Professional machine, but no account yet? Then we would like to ask you to fill out this digital form. As soon as we receive your request, our coffee specialists will create an account for you and place your first coffee order.

Already have a Nespresso Professional machine and an account? Then you can place your order in one of the following ways:

- Through our website www.nespresso.com/pro.

- Via the toll-free number 0800 024 80 10. Our Coffee Specialists are at your service every working day from 08:00 to 21:00.

You automatically receive a Nespresso Professional customer number after registration. You can find your customer number on every invoice you receive from us, and with your personal details in My account. Please keep your customer number at hand when you get in contact with us, so we can help you as quickly as possible.

If you have a customer number, but can’t register, please check your personal details. If you filled in correctly, please contact us at our telephone number 0800 024 80 10 (toll-free). Our Coffee Specialists are happy to help you every working day from 08:00u till 21:00u.

To purchase our coffees, you must own a business Nespresso machine.

Already have a Nespresso Professional machine, but not yet an account? Then we would like to ask you to fill out this digital form. As soon as we receive your request, our coffee specialists will create an account for you and place your first coffee order. You will also receive a link to activate your Nespresso account. Once you have done this, you can continue to place your order through our website.

You can revoke the agreement within 14 days of receipt. Please return the return shipment in unused, good condition and, if reasonably possible, in original packaging. Please send the return form with the return.

If you are not able to print the return form, we would like to ask you to clearly write the following information on paper and put it on top of the products in the return.

- Clientnumber
- Order number
- Name
- Address
- Reason of return

You can hand in your return shipment at the nearest collection point; you can find the collection points via this link. Please save the proof or return and the Track and Trace code.

As soon as the package arrives at us or when you have notified us of the cancellation, the amount due will be transferred to you as soon as possible, but at the latest within 14 days.

Note: always contact us first when:
- There is a quality problem with one of our products
- You want an exchange
- You live in the Netherlands Antilles 
- You want to return a machine for recycling upon delivery of a new machine

If you would like to order the Original Line capsules, you may place your order through our private website.

To place an order on our private website you first need to create a personal Nespresso account. For this account you need to use a different email address than for your Nespresso Professional account.

It can take up to 24 hours before you receive an order confirmation. If you have not received an order confirmation 24 hours after placing your order, we recommend that you place another order.

If you have already paid for your order, we will refund your payment within 5 business days.

Did you place your order by phone? Then you will not receive an order confirmation. In that case we advise you to wait for the shipping confirmation.

If you want to order the flat, and the original Nespresso capsules, we will make them available for you on the business website.
If this is not set up correctly, contact your account manager or get in touch with us via our phone number 0800 024 80 10.

Please note; this is only available for companies that make these original capsules available to guests or customers.

If you can’t find a certain product in our online shop, please contact one of our Coffee Specialist at our telephone number 0800 024 80 10 (toll-free). Our Coffee Specialists are happy to answer your questions every working day from 08:00 till 19:00. 

Orders received on working days before 23:00 will be delivered the next day. Orders placed on Saturday will be delivered on Monday. An order placed on Sunday will be handled on Monday and ultimately delivered on Tuesday.

In case the delivery is heavier than 30 kg or the shipping address is on one of the Waddeneilanden, we cannot guarantee the package will be delivered the next working day. In these cases we strive to deliver within 2 working days. 

If you want to change your email address, please login at your Nespresso Professional account. Fill in your email address and password and click the button ‘My account’. You are now logged in. Click on ‘Information about your company’. Here you can change your email address and other personal details. After hitting ‘Edit my details’ you can make your changes.

If you can’t login, there is a possibility that your Nespresso Professional account is temporarily not available or you’re trying to login with a private account.

Sometimes it may help to try it in a different internet browser and to delete the cookies.

Please contact Nespresso for more information at our telephone number 0800 024 80 10 (toll-free). Our Coffee Specialists are happy to answer your questions every working day from 08:00 till 19:00. 

When you create a new password in My account, it is immediately changed. You will see the notification ‘Your password has been changed’. You won’t receive a confirmation email. 

At Nespresso, we are constantly innovating to bring new coffee experiences to coffee drinkers around the world. Now, in addition to our aluminum capsules, we are launching paper-based capsules for those who want to compost their capsule at home. In this way, we can offer our consumers a different choice without compromising the premium coffee experience and high-quality coffee that Nespresso is known for.

We still believe tremendously in the power of aluminum. Aluminum is one of the best materials for maintaining freshness and protecting the flavors of our coffee for a long time, with the added benefit of being theoretically infinitely recyclable. This new innovation complements our existing range and is not intended to replace our coffee range in aluminum capsules. With this new option we offer consumers the opportunity to enjoy delicious coffee, in a format that suits their personal preference and lifestyle. Currently, home compostable capsules are only available for Original machines. We look forward to bringing this innovation to the Nespresso Professional system in the near future.

Thank you for contributing to our recycling program. We have several options to do this:

• Please give your full recycling bag to the DHL or PostNL courier upon receipt of your new order. If the full recycling bags are not taken with your new order, please fill out this digital form and we will come to you to collect your full recycling bag within three business days.
• Return your full recycling bag at a Nespresso Boutique. Find the nearest Nespresso Boutique
• If you use more than 2500 capsules in a month, you can request a recycle container here .

Our small recycling bags can also be handed in at a DHL or PostNL collection point. If there is no shipping label on the recycling bag, you need to provide the following return address to the employee at the package point:

Nespresso
Antwoordnummer 419
4000VB Tiel

The employee will print a shipping label and place it on the bag.

To ensure that your Zenius machine quickly regains optimal operation, we recommend that you take a look at this page. Here you will find helpful maintenance tips that may be the solution to the problem you are currently experiencing.

Did these tips not solve the problem? Then we kindly ask you to contact our Technical Service via the toll-free number 0800 024 80 10. Our Technical Service can be reached between 8 a.m. and 9 p.m. on working days.
When you contact us for technical support, it is important that you are near your coffee machine. Some problems we can solve for you over the phone right away.

To ensure that your Gemini machine quickly regains optimal operation, we recommend that you take a look at this page. Here you will find helpful maintenance tips that may be the solution to the problem you are currently experiencing.

Did these tips not solve the problem? Then we kindly ask you to contact our Technical Service via the toll-free number 0800 024 80 10. Our Technical Service can be reached between 8 a.m. and 9 p.m. on working days.
When you contact us for technical support, it is important that you are near your coffee machine. Some problems we can solve for you over the phone right away.

To ensure that your Momento machine quickly regains optimal operation, we recommend that you take a look at this page. Here you will find helpful maintenance tips that may be the solution to the problem you are currently experiencing.

Did these tips not solve the problem? Then we kindly ask you to contact our Technical Service department at Dynafix via 034 846 2843. When you contact us for technical support, it is important that you are near your coffee machine. Some problems we can solve for you over the phone right away.

In order to ensure that your Aguila machine quickly regains optimal operation, we would like to kindly ask you to contact Dynafix Technical Service at number 034 846 28 41. When you contact us for technical support, it is important that you are near your coffee machine. Some problems we can solve for you over the phone right away.

Please visit our support page for machines for cleaning instructions or manuals of your coffee machine. Here you can find all information you need on maintaining your Nespresso Professional coffee machine. If you prefer personal contact, you can call our Technical Service at 0800 024 80 10 (toll-free). Our Coffee Specialists are happy to answer your questions every working day from 08:00u till 21:00u.