Top 5 FAQ
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If the coffee button on your Vertuo Next blinks red or orange, please follow these steps:
- Check Rotor: Ensure it spins freely and is clean.
- Clean Barcode Reader: Use a piece of paper, inserting it 5 cm down to clean.
- Inspect Water Tank and Capsule: Ensure the tank is full and the capsule container is empty.
- Check Capsule: Ensure the capsule is fresh, undamaged, and the barcode is readable.
- Ensure Machine is Locked: Confirm that the machine is fully in the locked position.
Now, attempt to brew.
If the issue persists:
- Run Cleaning Cycle: Fill the tank, turn on the machine, lock the head, place a 1L container under the outlet, and press the coffee button three times quickly. Wait for the steady light to confirm completion.
- Power Cycle: Unplug for 30 seconds, then plug back in.
- Factory Reset: Open machine head, empty capsules, close head (unlocked), and press coffee button 5 times within 3 seconds. Button will blink orange 5 times to confirm.
If this does not help, please look at our machine assistance page for further help.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
Rate this answer - Check Rotor: Ensure it spins freely and is clean.
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Large orders can be packed in several packages and will in some cases be delivered separately on different days. You can track your order using the order number or sending number on posten.no and get information about whether your order has been sent in several packages and if anything are still being transported for delivery.
If your entire order with all packages has already been delivered, it may have been a mistake when your order was packed in our warehouse.
If you have ordered via the internet or telephone, you can contact Nespresso on 21 89 76 00 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) and we will make sure to help you.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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The serial number consists of 19 alphanumeric characters and begins with number 0 or 1. If you are registering your machine online please note that you must type any letters in upper case.
The serial number can be located in one of the following areas:
- On the drip tray, printed on a removable sticker
- Under or on the back of the machine, printed on a removable sticker
- Printed on the original box in which the machine arrivedDid this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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Warranty and Troubleshooting for Machines Purchased via Nespresso
As a registered and active member, we offer a 2-year warranty on your Nespresso machine from the date of purchase. If you have a standalone Aeroccino milk frother, we offer a 2-year warranty from the date of purchase. On our website, you will find all manuals and instructions to easily troubleshoot your machine.
Retailer: Warranty and Troubleshooting
For warranty-related inquiries, please contact the retailer where you purchased your machine, as the warranty is only valid through them.
We are happy to assist you with troubleshooting. Click here to start troubleshooting your machine.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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If the amount of water has changed on one or all of the coffee buttons, it may be that the automatic settings of the coffee volume has been changed.
Choose you'r machine here and then go to "Programming the water volume".
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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