Top 5 FAQ
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If the capsule does not get perforated, there is a couple of things you can test on your machine. The capsules are mainly perforated by means of the water pressure in the machine. If there is some air bubbles left in the tubes of the machine, this will affect the water pressure and the perforation of the capsules. To purge the machine in order to get the air out of it, we ask you to do the following:
- Turn machine on and make sure watertank is full.
- Wait until machine has warmed up and lights are stable.
- Open up the handle on top of machine
- Press the lungo button.
- Push the handle back and forth (if possible on your machine)a couple of times and make sure you pull it all the way back.
- Press the lungo button again to stop machine.
- Water will flow into the capsule cage and not through the brewing unit, but this you can easily see by looking where you put your capsule.
- Close the handle and press one of the cup buttons to see that water now flow through the brewing unit.
You should also from time to time descale your machine.
If you need further assistance, please contact our support on number 21 89 76 00, open weekdays 08:00-20:00 and weekends 09:00-18:00.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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If you sign up to Subscription+ without a machine you can change the monthly fee to a lower or higher amount anytime you wish. If you sign up to Subscription+ with a machine then you will only have this possibility after 6 months.
*Log in to Nespresso.com
*Click "My Subscription"
*Click on the Subscription+ you want to change
*Click "Change your Plan"
*Choose your preferred plan
*SaveDid this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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If the amount of water has changed on one or all of the coffee buttons, it may be that the automatic settings of the coffee volume has been changed.
Choose you'r machine here and then go to "Programming the water volume".
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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To ensure that your Nespresso machine is running smooth with a good flow and gives perfect taste and temperature we highly recommend that you descale your machine regularely. This is imperative if you have a machine with steam function as hot water binds limescale fast and can impact not only coffee flow and taste but also the quality of milkfoam.
If you have an Original Line machine you can set the waterhardness to match the water quality in your area and the machine will then alert you when it is time for a maintenance.
Vertuo Line machines do not need a water hardness setting, they will alert you automatically.
Make sure you always use the Nespresso descaling kit that is suited for your machine.
Instructions on how to descale your machine can be found by clicking here.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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The brewing temperature inside a Nespressomachine is around 83-86° for Original and 78° ± 5° for Vertuo.
This ensures optimal extraction of the coffee aromas without burning the coffee. It aslo makes sure that you are able to enjoy your coffee rgiht away.
Nespresso coffee is meant to be enjoyed immediately after brewing, which is why it keeps a lower temperature than for example, filter coffee.If you find the coffee not hot enough, there are a few things to think about:
- Preheat the cup with hot water. A cold coffee cup cools the coffee quickly.
- Do you use milk in the coffee? Keep in mind that cold milk cools the coffee as well, please warm the milk before - if you have an aeroccino or milk foam function on your Nespresso machine - both heat and foam the milk with a simple push of a button.
- Using spoon in your coffee can also help to cool down quickly.
If it was long time since you descaled your machine, this could also affect the brewing temperature. Descaling is easily purchased by us and you will find instructions for descaling on our website.
Sometimes the pressure in the machine decreases after a time of use, and this may an effect on the temperature. By brewing approx. 5 lungo cups with only water (no capsule) will help the machine to build the preassure again. Then the pressure is rebuilt and machine will heat the water properly.
If none of the above helps, please do not hesitate to contact us at 21 89 76 00 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) and we will help you with further troubleshooting.
Since the exact brew temperature cannot be measured with a regular thermometer, there are equipment in our boutiques to help you, if the above instructions and tips do not help.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.