Top 5 FAQ
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If, against all odds, you wish to return a product purchased from us, it is of course possible as long as the product is unused and in its original packaging.
You have 14 days right of return at Nespresso.
If you purchased a machine from a trade partner, other rules for return may apply.Products purchased in a Nespresso Boutique must be returned in a Nespresso Boutique, please return your product there, together with your receipt. Refunds are made automatically to the card used at the time of purchase, the card does not need to be physically present for the return.
If you have purchased products online, please contact our customer service and we will send you a return slip for you, for easy return.Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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We offer a variety of delivery options to help you find the delivery method that suits you best.
If you would like to receive your parcel to the nearest post-office/postal store, the delivery time is 1-3 business days.
If you would llike home delivery weekdays between 17-21, the delivery time of 1-3 business days.
We also offer delivery for work with a business package, between 8-16 and within 1-3 business days.
If you live near a Nespresso Boutique - you can place an order and pick it up after an hour in the selected store!
NOTE: Always make sure you have the correct mobile number registered in the member account so that the alerts arrive, and we have a chance to contact you if anything happens along the way.
SHIPPING COSTS:
We offer free shipping when ordering for at least NOK 599 and choose "nearest post office". When ordering a machine we always offer free shipping! If you choose BTQ pick up, the service is free, no matter what you buy!
Delivery methods and prices:
Post-office/postal store:
When ordering under 399 NOK, the delivery cost is 69 NOK
When ordering between 399-599 NOK, the delivery cost is 19 NOK
When ordering over 599 NOK, the delivery is free.Home delivery:
When ordering under 399 NOK, the delivery cost is 99 NOK
When ordering between 399-599 NOK, the delivery cost is 89 NOK
When ordering over 599 NOK, the delivery is free.Business package - for Business addresses only:
When ordering under 399 NOK, the delivery cost is 119 NOK
When ordering between 399-599 NOK, the delivery cost is 99 NOK
When ordering over 599 NOK, the delivery cost is 89 NOK.All delivery costs are clearly stated before you confirm the order.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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To get information about Nespresso Professional, go on to the dedicated website here.
Nespresso Professional Customer service 21 89 75 00. Opening hours weekdays between 08:00-16:00. If you prefer email, please go to dedicated contact page here.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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Large orders can be packed in several packages and will in some cases be delivered separately on different days. You can track your order using the order number or sending number on posten.no and get information about whether your order has been sent in several packages and if anything are still being transported for delivery.
If your entire order with all packages has already been delivered, it may have been a mistake when your order was packed in our warehouse.
If you have ordered via the internet or telephone, you can contact Nespresso on 21 89 76 00 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) and we will make sure to help you.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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To ensure that your Nespresso machine is running smooth with a good flow and gives perfect taste and temperature we highly recommend that you descale your machine regularely. This is imperative if you have a machine with steam function as hot water binds limescale fast and can impact not only coffee flow and taste but also the quality of milkfoam.
If you have an Original Line machine you can set the waterhardness to match the water quality in your area and the machine will then alert you when it is time for a descaling.
Vertuo Line machines do not need a water hardness setting, they will alert you automatically.
- Use the Nespresso descaling kit with lactic acid for safe and effective cleaning without harm.
- Important: Descalers containing citric acid and vinegar may harm the machine and void the warranty.
Instructions on how to descale your machine can be found by clicking here.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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