Top 5 FAQ
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If the amount of water has changed on one or all of the coffee buttons, it may be that the automatic settings of the coffee volume has been changed.
Choose you'r machine here and then go to "Programming the water volume".
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To ensure that your Nespresso machine is running smooth with a good flow and gives perfect taste and temperature we highly recommend that you descale your machine regularely. This is imperative if you have a machine with steam function as hot water binds limescale fast and can impact not only coffee flow and taste but also the quality of milkfoam.
If you have an Original Line machine you can set the waterhardness to match the water quality in your area and the machine will then alert you when it is time for a descaling.
Vertuo Line machines do not need a water hardness setting, they will alert you automatically.
- Use the Nespresso descaling kit with lactic acid for safe and effective cleaning without harm.
- Important: Descalers containing citric acid and vinegar may harm the machine and void the warranty.
Instructions on how to descale your machine can be found by clicking here.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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To get information about Nespresso Professional, go on to the dedicated website here.
Nespresso Professional Customer service 21 89 75 00. Opening hours weekdays between 08:00-16:00. If you prefer email, please go to dedicated contact page here.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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If the coffee button on your Vertuo Next blinks red or orange, please follow these steps:
- Check Rotor: Ensure it spins freely and is clean.
- Clean Barcode Reader: Use a piece of paper, inserting it 5 cm down to clean.
- Inspect Water Tank and Capsule: Ensure the tank is full and the capsule container is empty.
- Check Capsule: Ensure the capsule is fresh, undamaged, and the barcode is readable.
- Ensure Machine is Locked: Confirm that the machine is fully in the locked position.
Now, attempt to brew.
If the issue persists:
- Run Cleaning Cycle: Fill the tank, turn on the machine, lock the head, place a 1L container under the outlet, and press the coffee button three times quickly. Wait for the steady light to confirm completion.
- Power Cycle: Unplug for 30 seconds, then plug back in.
- Factory Reset: Open machine head, empty capsules, close head (unlocked), and press coffee button 5 times within 3 seconds. Button will blink orange 5 times to confirm.
If this does not help, please look at our machine assistance page for further help.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
Rate this answer - Check Rotor: Ensure it spins freely and is clean.
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We offer a variety of delivery options to help you find the delivery method that suits you best.
If you would like to receive your parcel to the nearest post-office/postal store (På Posten), the delivery time is 1-3 business days.
If you would like to receive your parcel in the postbox, you can choose delivery method "Liten pakke i postkasssen". Valid when you order maximum 100 coffee capsules. Delivery time is 1-3 business days. Kindly look at the terms when choosing this method.If you live near a Nespresso Boutique - you can place an order and pick it up after an hour in the selected store!
For those who do not live near a Nespresso Boutique, there is the possibility of home delivery weekdays between 17-21 with delivery time of 1-3 business days.
We also offer delivery for work with a business package, between 8-16 and within 1-3 business days.
NOTE: Always make sure you have the correct mobile number registered in the member account so that the alerts arrive, and we have a chance to contact you if anything happens along the way.
SHIPPING COSTS:
We offer free shipping when ordering for at least NOK 399 and choose "nearest post office". When ordering a machine we always offer free shipping! If you choose BTQ pick up, the service is free, no matter what you buy!
Delivery methods and prices:
På Posten and Liten Pakke:
When ordering under 399 NOK, the delivery cost is 49 NOK
When ordering over 399 NOK, the delivery is free.Home delivery:
When ordering under 399 NOK, the delivery cost is 89 NOK
When ordering between 399-599 NOK, the delivery cost is 79 NOK
When ordering over 599 NOK, the delivery is free.Instabox Home:
When ordering under 399 NOK, the delivery cost is 69 NOK
When ordering between 399-599 NOK, the delivery cost is 59 NOK
When ordering over 599 NOK, the delivery is free.Business package - for Business addresses only:
When ordering under 399 NOK, the delivery cost is 119 NOK
When ordering between 399-599 NOK, the delivery cost is 99 NOK
When ordering over 599 NOK, the delivery cost is 89 NOK.All delivery costs are clearly stated before you confirm the order.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 21 89 76 00 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/Bank holiday -closed.
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