Top 5 FAQ
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The user manual has helpful hints on resolving common faults. If this does not solve your issue, our team is available to troubleshoot your machine. Please call Nespresso on 0800 466 060 (toll free) if you require assistance.
At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine. Some problems can be resolved immediately.
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Please visit the video assistance page to find cleaning instructions for your coffee machine. You can also refer to the user manual for your machine. If you require further assistance please call Nespresso on 0800 466 060 (toll free) and a customer service representative will be able to guide you through the process.
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Our team is available to troubleshoot your machine on 0800 466 060 (toll free). Should your machine require further servicing (charges may apply) then our team will be able to guide you through your options.
At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine. Some problems can be resolved immediately.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
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Our machines are designed to be intuitive and alert you when descaling is required. Please note that if you have a Zenius machine you will need to turn on the descaling alarm to receive these warnings. If you would like to book your machine in for descaling (charges may apply) please contact Nespresso on 0800 466 060 (toll free).
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Nespresso provides free bulk recycling boxes kit and covers the cost of returning used Nespresso aluminium capsules.
Once the recycling box is full of used Nespresso capsules, customers can visit www.nespresso.com/recyclingpro and follow the links to organise pickup.
As both Nespresso capsules are recyclable, we also encourage businesses to collect the used Nespresso aluminium capsules that employees can bring in from home, making it even easier to participate in recycling. Discover more
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