Frequently asked questions

We apologise for the inconvenience. If you encounter errors online, please take the following steps:

• Note the specific error message and the page where it occurred.
• Contact our support team with the details, so we can investigate the issue further. You can get in touch via our chatbot, or on 0800 466 060

Please contact Nespresso for assistance on 0800 466 060 (toll free).

If you want to change your email address, please log in to your Nespresso account. Once you are logged in you can edit your company details including email address. Visit My Account. Click on ‘Information about your company’. Here you can change your email address and other personal details. After hitting ‘Edit my details’ you can make your changes. To ensure your changes are saved, please click the ‘Save’ button.

Straws and nozzles (the Cappuccinatore kit) are available online in the Accessories section under ‘Milk Solutions’.

Order your Cappuccinatore kit here

If you cannot find a certain product online, please contact Nespresso on 0800 466 060 (toll free) for assistance.

At this time, each membership number can only have one associated email address. For this reason we suggest using a generic email address to access the account when multiple people require access.

Nespresso coffee is packed in boxes, each box containing 50 capsules. The minimum order amount online or over the phone is one box. Receive free delivery on every order over 300 capsules or more, for orders that contain less than 300 capsules there will be a delivery fee of $8.

Ordering Nespresso Professional capsules and accessories online requires registration of an email address either online or over the phone along with an accompanying membership number. If you have your membership number to hand please visit our registration page and follow the steps to create your online account.

If you would like more information, please visit our how to order online page.

If you have misplaced your membership number, please contact Nespresso on 0800 466 060 (toll free).

If you would like to become a Nespresso Professional customer, please complete the enquiry form. We will get in contact with you as soon as possible.

At Nespresso, we provide free delivery on all orders of 300 capsules or more, as well as free delivery on all machine orders. All other deliveries are $8.

You will receive your order within three to four business days. For more information on these options, please visit our services page.

Once your order has been processed and dispatched, you will receive a shipping confirmation email. You can view your order details, including tracking information once it has been shipped at any time through My Account (log in required). If you have any further questions, please contact Nespresso on 0800 466 060 (toll free).

In order to purchase you require a Nespresso Professional account. Nespresso Professional capsules are available for purchase on www.nespresso.com/pro or by contacting Nespresso on 0800 466 060 (toll free).

You can find an invoice under the 'My Orders' tab once you have logged into your membership. Listed next to each order will be a PDF invoice link for you to download a copy of your orders invoice.

If this says 'Invoice not available' please contact us on 0800 466 060 so we can turn on E-Invoicing for all future orders.

GST is charged on all coffee, accessory and machine orders. The total price on an invoice is inclusive of GST. The delivery charge, where applicable, will have GST included.

Please visit the video assistance page to find cleaning instructions for your coffee machine. You can also refer to the user manual for your machine. If you require further assistance please call Nespresso on 0800 466 060 (toll free) and a customer service representative will be able to guide you through the process.

Order your descaling kit here

Our team is available to troubleshoot your machine on 0800 466 060 (toll free). Should your machine require further servicing (charges may apply) then our team will be able to guide you through your options.

At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine. Some problems can be resolved immediately.

Our machines are designed to be intuitive and alert you when descaling is required. Please note that if you have a Zenius machine you will need to turn on the descaling alarm to receive these warnings. If you would like to book your machine in for descaling (charges may apply) please contact Nespresso on 0800 466 060 (toll free).

Order your descaling kit here

The user manual has helpful hints on resolving common faults. If this does not solve your issue, our team is available to troubleshoot your machine. Please call Nespresso on 0800 466 060 (toll free) if you require assistance.

At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine. Some problems can be resolved immediately.

Nespresso provides free bulk recycling boxes kit and covers the cost of returning used Nespresso aluminium capsules.

Once the recycling box is full of used Nespresso capsules, customers can visit www.nespresso.com/recyclingpro and follow the links to organise pickup.

As both Nespresso capsules are recyclable, we also encourage businesses to collect the used Nespresso aluminium capsules that employees can bring in from home, making it even easier to participate in recycling. Discover more

Nespresso has developed a bulk recycling initiative which will allow its Professional customers to recycle their used aluminium Nespresso capsules, as well as its employees and even members of the public in-home capsules. Both Professional capsules and in-home Nespresso capsules can be recycled together.

As part of the initiative, Nespresso provides a free recycling kit, which includes three boxes to store the capsules and covers the cost of returning the used aluminium capsules.

Nespresso Professional customers can call 0800 466 060 (toll free) to order boxes. This bulk recycling program is only available to Nespresso Customers and Members for the recycling of aluminium capsules.

This bulk initiative is also available to workplaces and community locations that want to become a recycling point for Nespresso used aluminium capsules. A company can decide to provide a collection point to its employees.

Find out more

Yes, both capsules are made from aluminium and are recycled together through the same process.

Nespresso has developed a bulk recycling initiative which will allow its Professional customers to recycle their used aluminium Nespresso capsules, as well as its employees and even members of the public in-home capsules. Both Professional capsules and in-home Nespresso capsules can be recycled together.

As part of the initiative, Nespresso provides a free recycling kit, which includes three boxes to store the capsules and covers the cost of returning the used aluminium capsules.  

Nespresso Professional customers can call 0800 466 060 (toll free) to order boxes. This bulk recycling program is only available to Nespresso Customers and Members for the recycling of aluminium capsules.

This bulk initiative is also available to workplaces and community locations that want to become a recycling point for Nespresso used aluminium capsules. A company can decide to provide a collection point to its employees.

Aluminium capsules that are recycled with Nespresso are sent to a specialist recycling plant. There, the aluminium is separated from the residual coffee. The coffee is then sent to an industrial composting facility to be transformed into compost, while the aluminium is recycled and sent back to the aluminium industry to produce new aluminium products.

Find out more

At Nespresso our selection begins with the best raw materials we can find, because only the best beginning holds the promise of the best final cup of coffee. We start at origin with the finest specialty coffees that meet stringent physical criteria and specific taste profiles, necessary to compose our distinctive coffee.

Nespresso Professional capsules are made primarily from aluminium. Aluminium as a material can be repeatedly recycled without losing its properties. It is the best material that we have found to protect the quality of our coffees against factors such as oxygen, light and humidity that can compromise freshness, taste and quality. 

Intensity is defined by the level of body, bitterness and roasting degree of a coffee. Nespresso coffees can be compared following their intensity on a scale that goes from 1 to 12. A coffee is considered as “intense” when its intensity is above 8.

There is still a lot of taste nuances to discover and also new processes and technologies to develop. Nespresso is constantly working at delivering expert and indulgent coffee; you can expect to continue being surprised.