Top 5 FAQ
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At Nespresso, we provide free delivery on all orders of 300 capsules or more, as well as free delivery on all machine orders. All other deliveries are $8.
You will receive your order within three to four business days. For more information on these options, please visit our services page.
Still need help? Our Chatbot is available 24/7, or one of our Nespresso Professional Team Members can assist you via Livechat 7 a.m. to 12 a.m. NZST
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Nespresso has developed a bulk recycling initiative which will allow its Professional customers to recycle their used aluminium Nespresso capsules, as well as its employees and even members of the public in-home capsules. Both Professional capsules and in-home Nespresso capsules can be recycled together.
As part of the initiative, Nespresso provides a free recycling kit, which includes three boxes to store the capsules and covers the cost of returning the used aluminium capsules.
Nespresso Professional customers can call 0800 466 060 (toll free) to order boxes. This bulk recycling program is only available to Nespresso Customers and Members for the recycling of aluminium capsules.
This bulk initiative is also available to workplaces and community locations that want to become a recycling point for Nespresso used aluminium capsules. A company can decide to provide a collection point to its employees.
Still need help? Our Chatbot is available 24/7, or one of our Nespresso Professional Team Members can assist you via Livechat 7 a.m. to 12 a.m. NZST
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The user manual has helpful hints on resolving common faults. If this does not solve your issue, our team is available to troubleshoot your machine. Please call Nespresso on 0800 466 060 (toll free) if you require assistance.
At the time of contacting Nespresso for technical support, please try to locate yourself near your coffee machine. Some problems can be resolved immediately.
Still need help? Our Chatbot is available 24/7, or one of our Nespresso Professional Team Members can assist you via Livechat 7 a.m. to 12 a.m. NZST
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Nespresso provides free bulk recycling boxes kit and covers the cost of returning used Nespresso aluminium capsules.
Once the recycling box is full of used Nespresso capsules, customers can visit www.nespresso.com/recyclingpro and follow the links to organise pickup.
As both Nespresso capsules are recyclable, we also encourage businesses to collect the used Nespresso aluminium capsules that employees can bring in from home, making it even easier to participate in recycling. Discover more
Still need help? Our Chatbot is available 24/7, or one of our Nespresso Professional Team Members can assist you via Livechat 7 a.m. to 12 a.m. NZST
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Nespresso coffee is packed in boxes, each box containing 50 capsules. The minimum order amount online or over the phone is one box. Receive free delivery on every order over 300 capsules or more, for orders that contain less than 300 capsules there will be a delivery fee of $8.
Still need help? Our Chatbot is available 24/7, or one of our Nespresso Professional Team Members can assist you via Livechat 7 a.m. to 12 a.m. NZST
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