Top 5 FAQ
As far as the influence of caffeine on health of pregnant women is concerned, it should be stated that according to scientific evidence, moderate consumption of coffee is safe both for pregnant and nursing women (moderate caffeine consumption means 200-300 mg per day, i.e. 2-3 cups). We recommend to always consult your physician in order to verify your sensitivity to caffeine. In the event of any concerns regarding drinking coffee with caffeine in that special period for women, Nespresso recommends decaffeinated coffees in three various types: Ristretto Decaffeinato (intensity 10), Arpeggio Decaffeinato (intensity 9), Volluto Decaffeinato (intensity 4) or Vivalto Lungo Decaffeinato (intensity 4). Nespresso decaffeinated coffees contain less than 0.1% weight of caffeine in order to ensure conformity with the relevant strict requirements.
Yes. As a part of the recycling project, the used capsules can be brought to one of Nespresso Boutiques in Warsaw or handed over to the messenger delivering your coffee. The messenger collects the used capsules packed in a special bag, which the Customer receives free of charge. The used capsules' collection service is offered only during execution of the successive order placed by the Customer via phone or online, and it is free of charge. The used capsules should be packed in a dedicated recycling bag and prepared for collection when the messenger arrives. Each time, the messenger will request you to sign the following document: PROTOCOL REGARDING CAPSULES RETURNED FOR RECYCLING. Nespresso supplies new recycling bag along with the new order on express request of the Customer. We also offer you to purchase a dedicated bin to store the used capsules. The bin is available on our website: https://www.nespresso.com/pl/pl/order/accessories/recykling#p=4
When the cappuccino button turns orange and does not blink, it indicates that the descaling process has to be carried out.
In order to descale the machine, you should purchase Nespresso descaling kit at the toll-free information number: 800 51 52 53, online: www.nespresso.com or in one of Nespresso Boutiques. The descaling kit includes two sachets of descaling liquid.
If the warranty period for your machine expired, you may repair it for a fee. Nespresso offers flat fees for the repair, depending on the machine type up to 5 years from the date of purchase of the machine:
- gross PLN 160 – machines from the following lines: Essenza, Pixie, Citiz, “U”, Inissia, Prodiggio
- gross PLN 180 – machines from the following lines: Citiz&Milk, UMilk, Prodiggio&Milk
- gross PLN 190 – machines from the lines: Lattissima, Maestria, Gran Maestria, Expert, Expert&Milk
Nespresso takes care of the top quality of the offered products and the best quality/price relation. The coffee price reflects its quality. Nespresso Grand Cru coffees are divided into categories: Espresso capsule prices: PLN 1.70 gross, Intenso PLN 1,70 or PLN 1,80 gross, Lungo PLN 1.80 gross, Decaffeinato PLN 1,80 or PLN 1,90 gross, Barista Creations: PLN 1.90 or PLN 2.10 gross and Master Origin PLN 1.90 gross. Several times a year, Nespresso introduces special Limited Editions. Limited Editions are available while stock lasts at the gross price of 2,10 per capsule. Each package of Nespresso mix contains 10 capsules of an individual coffee type.