Frequently asked questions

A Nespresso customer agrees to a monthly fee for purchases at the Nespresso store in exchange for receiving additional benefits, including: free delivery for orders over PLN 149 gross, discounts on coffee and accessories, in accordance with the selected SUBSCRIPTION & YOU plan.

Starting a subscription:

1. Select your preferred subscription plan.
2. Add coffee products to your cart with a minimum value matching your chosen plan (discounts will be applied after meeting the minimum value).
3. During checkout, a subscription activation code will be displayed. Enter this code in the cart before completing your order.
4. Add your payment card details for the recurring monthly payment.
You can also set up a subscription at any Nespresso Boutique

After starting the subscription:

You are charged every month according to the selected fee subscription variant that will remain saved as credit on your Nespresso account. You can use them to buy coffee, Nespresso machines or accessories at nespresso.com, using the Nespresso application, in Nespresso Boutiques or via the free Hotline. A discount on coffee is due compatible with the selected subscription variant is charged from the first order. Offer valid only on the territory of Poland.​

Any registered Nespresso Club member can activate a subscription via nespresso.com or at a Nespresso Boutique.

If you don’t use your credits for 12 consecutive months, your contract will be terminated by Nespresso.

A 1-month notice period applies.
You will then have 3 months to use your remaining credits.
After that, they will expire and be forfeited.

Nespresso credits are virtual funds that can be used to purchase coffee, machines, or accessories via the Nespresso website, app, Boutiques, or the free Customer Service line.

Coffee discount applies from the first order.
Accessory discount is applied from your second order.

This offer is valid only within Poland.

An amount of 1 grosz will be debited from your account at the time of signing the contract NESPRESSO subscription program | SUBSCRIPTION & YOU. In each subsequent month from yours funds will be charged to your account in the amount consistent with the selected subscription option.

Yes. You can pause your subscription anytime for 1–3 months via your profile, at a Boutique, or through Customer Service

Exclusive offers are limited-time offers or products available only to customers in NESPRESSO subscription | SUBSCRIPTION & YOU.

Pre-sale means you can buy coffees or other Nespresso products before they are officially released for general sale.

After purchasing a machine for a promotional price of PLN 1, a monthly subscription fee is automatically charged to your payment card. The funds are added as virtual credits to your Nespresso account. These credits can be used to buy coffee, accessories, or a new machine via the Nespresso website, app, Boutiques, or free Customer Service line.

You’ll also enjoy free delivery on orders over PLN 149.
This offer is valid only within Poland.

Yes, but please note that this is a fixed-term contract (12 or 24 months, depending on the machine). After that, it automatically renews to an indefinite plan.
You can cancel at any time, but early termination may result in an early cancellation fee—see the Detailed Terms & Conditions for the exact amount.

To cancel:

1. Go to the Contact section
2. Call Customer Service : 800 51 52 53
3. Visit any Nespresso Boutique in Poland

You’ll have 3 months from the cancellation date to use your remaining Nespresso credits.
After this period, unused credits will expire and are non-refundable or exchangeable.

If early cancellation fees apply, they may be deducted from your remaining credit balance (as stated in the Terms & Conditions).

To purchase the subscription on behalf of the employer, please send a copy of the power of attorney to: plankawowy@nespresso.com immediately after placing the order.

Failure to provide authorization will prevent order processing.

1. Log in to your Nespresso account
2. Go to: Express Checkout
3. Choose “Credit Card” and enter your new card details
4. Click: Save my preferences
5. Go to: Nespresso Subscription
6. Click: Edit payment method
7. Choose your new card
8. Click: Save changes

You can continue using your accumulated credits, but you won’t have access to discounts or free delivery for orders over PLN 149.

Please contact us on the free hotline number: 800 51 52 53, open from Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 4:00 PM. Our Specialist will try to explain you this situation.

After 12 or 24 months (depending on the machine), your contract automatically converts to a SUBSCRIPTION & YOU plan with the same monthly fee. You’ll also receive extra discounts on coffee and accessories.

If you do not want the plan to renew, you must contact Customer Care or visit a Boutique after the last installment

Please send a request to our email address: klub@nespresso.com. The Subscription will be closed within 3 business days. You can also try to cancel your SUBSCRIPTION & YOU in the My Nespresso Subscription tab.

Yes, there is always an additional attempt to download funds. If your funds still could not be downloaded, please contact us on the free hotline number: 800 51 52 53, open from Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 4:00 PM. Our Specialist will try to help you.

When setting up a Nespresso Subscription, it is necessary to provide payment card details, therefore this can only be done via the website or in person at the Nespresso Boutique.

No, both machines are based on different coffee brewing technologies and it results directly from the characteristics of both systems. The Vertuo line is intended primarily for lovers of longer coffees, so the technology of extracting coffee in the machine had to be designed to ensure the right parameters of brewing coffees with a larger volume while maintaining excellent taste and intense aromas. Therefore it required a different brewing technology than the one found in the Original line of machines.

Both the Vertuo and Original systems offer a wide selection of high-quality coffees. The coffee blends are different, as each coffee is specially created. The entire process of creating specific blends includes rigorous selection of beans, expert mixing, roasting and grinding to obtain the best taste and aroma, and in the case of Vertuo also harmony with the specific brewing parameters provided by the Centrifusion system. As these parameters differ from those found in Original system, the mixtures must also be different. However, in the case of both systems, more than 94% of coffee is obtained under the AAA Sustainable Quality ™ program, which aims to implement the principles of sustainable development around plantations. Initiated in 2003 in collaboration with the Rainforest Alliance, the program contributes to increasing the quantity and quality of crops, ensuring the sustainable production of high-quality coffee and improving the quality of life for growers and their communities.

No, Original capsules are only suitable for coffee machines from Original line, while Vertuo capsules are only suitable for Vertuo coffee machines.

Both systems are different and are intended for different groups of coffee lovers. The Original system is the perfect solution for people who appreciate classic Espresso and coffees based on it (Lungo, or coffees with milk in the case of coffee machines with a milk solution, or when using the Aeroccino frother, such as Cappuccino and Latte). Vertuo is primarily a coffee system for lovers of larger cups and mugs of coffee who value high quality, but also care about a large crema. Vertuo not only meets the needs of people who like large coffees (Mug, Carafe), but also offers a wide selection of other sizes of coffee (Espresso, Double Espresso, Gran Lungo, or coffees with the addition of milk using Aeroccino milk frother, such as Cappucino, Latte). The capsules in both systems contain 100% high-quality coffee and are based on coffee blends of different intensity, taste and aroma.

Both Vertuo coffee machines and capsules are available through the same sales channels as for the Original line. Purchases can be made at www.nespresso.com, at any Nespresso Boutique (the list is available here https://www.nespresso.com/pl/pl/store-locator), via the free hotline 800 51 52 53, open from Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 4:00 PM or on the Nespresso mobile application.

Connecting the Vertuo coffee machine to the Nespresso app, including connecting the coffee machine to a Wi-Fi network, is required for the Vertuo coffee machine to update regularly the software necessary for a proper operation. With the connection of the coffee machine to the application, each Vertuo coffee machine user can be sure that the machine will operate according to the latest settings, will download the latest updates and program new coffees that will appear on the market, including limited editions, on an ongoing basis. A video showing how to connect your Vertuo machine to the Nespresso app is available here: link

Nespresso coffee capsules, machines and accessories can be ordered in several ways. Orders can be placed via a toll-free line: 800 51 52 53,

Nespresso Grands Crus coffee blends do not contain gluten or other allergens. 

In order to return products (capsules/accessories, etc.) purchased by telephone from Nespresso or in the Internet Nespresso shop, immediately contact Customer Service at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 4:00 PM. The consultant will provide further information or arrange the product return and the date.

As far as the influence of caffeine on health of pregnant women is concerned, it should be stated that according to scientific evidence, moderate consumption of coffee is safe both for pregnant and nursing women (moderate caffeine consumption means 200-300 mg per day, i.e. 2-3 cups). We recommend to always consult your physician in order to verify your sensitivity to caffeine. In the event of any concerns regarding drinking coffee with caffeine in that special period for women, Nespresso recommends decaffeinated coffees in three various types: Ristretto Decaffeinato (intensity 10), Arpeggio Decaffeinato (intensity 9), Volluto Decaffeinato (intensity 4) or Vivalto Lungo Decaffeinato (intensity 4). Nespresso decaffeinated coffees contain less than 0.1% weight of caffeine in order to ensure conformity with the relevant strict requirements.

Nespresso uses coffee from natural sources and removes caffeine using water and carbon dioxide. The Nestlé proprietary decaffeination process involves keeping green coffee beans in hot water in order to dissolve caffeine. The green coffee beans with no caffeine are dried, whereas the water extract passes through active coal, where caffeine is absorbed. Dried coffee beans are again immersed in the extract, which does not contain caffeine any more. Then beans are dried and roasted. Decaffeination process with the use of carbon dioxide is a delicate procedure, completed under pressure at room temperature. Caffeine is extracted in a selective process, therefore changes in coffee beans content are reduced to minimum. Nespresso offers several types of decaffeinated coffees. Both extraction processes allow to remove caffeine while preserving coffee flavour and taste. The quality of Nespresso decaffeinated coffees is controlled in the same way as the quality of all other Nespresso coffees.

As an exclusive supplier, Nespresso makes all efforts in order to ensure continuity of deliveries to Nespresso Club members. Our operations involve direct sales of Nespresso coffee capsules of Classic line and Vertuo line to final customers, which results in the limited number of a capsules order to 1500 capsules per month.

For orders placed by telephone or Internet payment is: by cash on delivery or by electronic payment card/bank transfer.

Nespresso orders are delivered to customers within one working day from the date of order placement. If the period expires, please contact the Customer Service at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 4:00 PM. A Coffee Specialist will explain the reason of the delay and arrange another delivery.

Nespresso Club in Poland completes and delivers orders only in the territory of Poland. 

Contact the Nespresso Club Customer Service as soon as possible at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 4:00 PM. A Coffee Specialist will redirect your order to the new address, if possible.

Please, lodge any claims related to our products and services to the Nespresso Club Customer Service at the toll-free number: 800 51 52 53 or in our website at: https://www.nespresso.com/pl/pl/contact-us. 

The delivery cost of Nespresso capsules is PLN 15 gross. For orders to InPost delivery cost is 14 PLN. For orders of minimum 150 capsules, Nespresso shall cover delivery costs. No delivery costs are charged for orders of Nespresso machines. When it comes to orders for products other than capsules or coffee machines, delivery costs are deducted from orders above PLN 349 gross.

Please, contact our consultants the day after placing your order at the toll-free number: 800 51 52 53. A consultant will provide you with a shipping document number, which should be submitted at the Internet site of the carrier, i.e. GLS courier company at http://www.gls-group.eu,  where you will be able to trace you order.

As of February 1, 2026, all Nespresso sales invoices are made available exclusively through the National e-Invoice System (KSeF). Documents are not sent by email or in hard copy.

In order to register in Nespresso Club, call the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m. Registration is also possible via the web site at: www.nespresso.com. The following information will be required in order to complete registration: contact information as delivery address, e-mail, telephone number and such the machine model, purchase location, purchase date and a 19-digit serial number of the machine (located in the machine bottom, under the bar code).

In the case of problems with logging in to Nespresso Internet shop, first use the option of password reminder by clicking: Password forgotten? If the problem still occurs, call the toll-free number: 800 51 52 53 to get consultants' assistance. Our helpline at: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

First of all, this will ensure higher security of operations through two-step authorization and will increase the protection of your bank data.

In the event of an order placed via the Internet during a weekend or a holiday, it will be completed on the next working day. Delivery will be completed within one working day from the date of the order placement. An example: if an order was placed on Saturday, it is assumed to be received by Nespresso on Monday and will be delivered not later than on Tuesday.

Due to the entry into force of the EU Directive PSD2, card payments require additional authorization. For details, please contact your Bank. At this point, we encourage you to process your order with another form of payment: PRZELEWY24 or cash on delivery. We can also suggest placing an order via phone at 800 51 52 53 then you will receive link to interent payment.

It can be a password, PIN code, SMS code, token, fingerprint, etc. For details, please contact your Bank

If you need assistance, contact the Nespresso Club at 800 51 52 53 (toll-free number) to receive a personalized diagnosis and technical support.

If your coffee machine is not working properly, check the most common issues that you can resolve yourself in just a few minutes.

Most common problems:

The machine does not turn on

Make sure the machine is properly plugged into the power outlet.
Try plugging it into a different outlet.

Check that all components are correctly installed (e.g. the water tank).

The machine is not drawing water

If the machine is airlocked, fill the water tank completely and run a rinse cycle (dispense one cup of water without inserting a capsule).

If there is limescale buildup inside the machine, perform descaling according to the instructions.

The coffee is cold

Perform descaling – there is likely limescale buildup inside the machine.

After turning the machine on, wait until it has fully heated up before starting the brewing process.

If your machine still does not work properly
Go to the Machine Assistance — Machine Assistance | Nespresso and check our support page at Nespresso:

1. Select your machine model

2. Review the most common problems and tailored solutions

Need support?

If the available instructions did not help, contact our customer service hotline: 800 515 253

Descaling instructions are available in the section:  https://www.nespresso.com/pl/en/machine-assistance#!/

1. Login to your Nespresso.com account, then click here and delete the Vertuo Next from your registered machines.
2. Factory reset the machine (refer to https://www.nespresso.com/pl/en/machine-assistance#!/Vertuo-Next/instructions for instructions).
3. Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.
4. Go to your phone Bluetooth settings and unpair the machine if present. (Click here for iOS instructions or here for Android instructions.)
5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.
6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.
7. Place your smart device directly on top of the machine with no obstructions.
8. Launch the Nespresso App, and attempt pairing again.
9. Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.

The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:

1. Open and close machine head.
2. Leave the lever in the unlocked position.
3. Press and release the button to turn the machine ON, and wait for a steady white light.
4. Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
5. Now you can pair the machine again.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.
2. Make sure the Wi-Fi signal is strong.
3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.
4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.
5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).
6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.
7. Once your Wi-Fi network is located, select it and enter your password and tap connect.
8. Once the connection is successful, select OK.
9. Under Connectivity the machine should say “Connected."

Please refer to our complete machine use and troubleshooting information here.

In order to obtain the best milk froth quality, use chilled pasteurized or UHT milk, skimmed or semi-skimmed milk at a temperature of about 4 degrees. If your machine still does not produce the proper milk froth:

- check if the milk pipe is properly inserted
- check if the milk froth function is properly set
- check if all elements are properly assembled; disassemble and clean all parts.

Remember to clean the milk froth section after each use by pressing and holding the CLEAN button for minimum 12 seconds. Wash the milk frothing section in a dish washer 2 times a week. Remember that the milk froth quality influences the scale build up in the machine. Perform descaling, if necessary. In the event of the problem recurrence, inform immediately Nespresso Technical Department at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.  

Remember that the Nespresso machines brew coffee at the temperature of approximately 86 degrees Celsius. Therefore the coffee is not as hot, as brewed in other technologies. In order to optimise coffee temperature:

- preheat a cup by rinsing in hot water
- run water without a capsule by pressing the Lungo button
- check if the machine is ready for operation (the cup buttons light must be on constantly)
- check if the descaling process is not on

Remember that the scale build up in the machine influences coffee temperature. Perform descaling if necessary. In the event of the problem recurrence, inform immediately Nespresso Club Technical Department at the toll-free number: 800 51 52 53,open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

In order to descale the machine, purchase the Nespresso descaling set
(ref. no. 5044/1) in Nespresso Club, at the toll-free number: 800 51 52 53, on-line: www.nespresso.com or in one of Nespresso Boutiques. The set contains of two pouches with descaling liquid.

The Aeroccino device is water-resistant. It should be cleaned after each use by rinsing with cold water and drying with a soft cloth. Do not use aggressive detergents or abrasive materials for they can damage the Teflon film. Not suitable for dish washing machine.

If your machine is already out of the warranty period, you can repair it for a fee. Nespresso proposes repair amounts depending on the type of device as below:

250 PLN gross - for coffee machines:

Essenza Mini, Inissia, Pixi, Prodiggio, Prodigio&Milk, U, U&Milk

270 PLN gross - for coffee machines:

Citiz, Citiz&Milk

320 PLN gross - for coffee machines:

Atelier, Barista

400 PLN gross - for coffee machines:

Lattissima Touch, Lattissima Pro, Lattissim One, Lattissima GranCreatista, Vertuo

Remember that capsules in Nespresso machines are punched in a two-stage process. After a capsule is inserted and the brewing head is closed, a capsule is punched by three spikes from the back. After the cup button is pressed, water under pressure pierces the aluminium foil in the capsule front. If your machine does not pierce capsules:

- run water without a capsule by pressing the Lungo button
- check if the used capsule container is not full
- check if there are no foreign bodies in the capsule chamber

Remember that the appropriate capsule piercing also depends on the pressure generated in the machine. Insufficient pressure can be caused by scale build up. Perform descaling if necessary. In the event of the problem recurrence, inform immediately Nespresso Club Technical Department at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

In order to obtain the best milk froth quality, use chilled pasteurized or UHT milk, skimmed or semi-skimmed milk at a temperature of about 4 degrees. Aeroccino can prepare both warm and cold milk froth. Use the appropriate mixers and milk level indicators, depending on the type of desired drink. In the event your machine:

- cannot be switched on
- mixers do not operate
- milk is not heated
- milk is burned despite undamaged Teflon film

report the problem to Nespresso Club Technical Department at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

It is important to remember that for the automatic Nespresso machines, the amounts of coffee are factory-set (Ristretto: 25 ml, Espresso: 40 ml, Lungo: 110 ml). Additionally, the amount of served coffee may vary a little, depending on the type of used capsule. If your machine serves wrong amounts of coffee you should:

- restore the factory settings – see: the instructions manual
- program the amounts of coffee according to your own needs: turn on the machine, when it is ready to work press and hold the button of a given cup until the selected cup is filled with a proper amount of liquid

Also, you have to remember that the amounts of served coffee are influenced by the extent of scaling on the machine. Descale the machine if necessary. If the problem still occurs, you should contact Nespresso Club Technical Support immediately at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

If water is found under the machine, check the following:

- is the machine placed on a level surface; are any of the rubber legs missing?
- is the water tank damaged?
- is the water tank properly located?
- where exactly is the leak located (dry the bottom of the machine and the surface)

In the event of the problem recurrence, inform immediately Nespresso Club Technical Department at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

Remember that all automatic Nespresso machines have the factory-programmed coffee volume (Espresso: 40 ml, Lungo: 110 ml, Cappuccino: coffee-40 ml/milk-50 ml, Latte Macchiato: coffee-40/milk-150 ml). Additionally, the coffee quantities may differ, depending on the used capsule type. If you machine serves inappropriate quantities of coffee or milk:

- reset to factory settings:

Lattissima Pro - on the menu please select: factory settings.

Lattissima Plus - switch ON the machine; when machine is ready. Press all 4 buttons simultaneously (Espresso, Lungo, Cappuccino and Latte Macchiato) and hold for min.5 seconds. 

Lattisima Touch - Turn OFF the machine , take off frother and turn ON your machine. Press the milk foam button and Latte simultaneously until the Clean and Descaling buttons start to blink. While all the buttons are flashing, press the buttons all the way up from the milk foam to down to Ristretto.

Lattissima Premium - switch ON the machine, when ready, disconnect the hot water nozzle or milk froth unit; after disconnecting, press simultaneously MILK and WATER buttons and hold for minimum 5 seconds.

Lattissima - switch ON the machine, when ready, press and hold ON/OFF  button for minimum 5 seconds.

- program the desired qantities:

Espresso and Lungo - switch on the machine; when ready, press and hold a cup button as long as the desired liquid quantity is obtained 

Cappuccino and  Lattte Macchiato - switch on the machine; when ready, press and hold a cup button as long as the desired milk quantity is obtained; release the button and then push and hold again, in order to ad the required coffee quantity

Remember that scale build up can influence the served coffee quantity. Perform descaling, if necessary. In the event of the problem recurrence, inform immediately Nespresso Club Technical Department at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

When the middle indication light turns orange and does not blink, it indicates that the descaling process has to be carried out.
In order to descale the machine, you should purchase Nespresso descaling kit at the toll-free information number: 800 51 52 53, online: www.nespresso.com or in one of Nespresso Boutiques. The descaling kit includes two sachets of descaling liquid.

Contact the Nespresso Club Technical Department as soon as possible at the toll-free number: 800 51 52 53,open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

You should remember that the indication light of one of the cups always blinks after you turn on the machine, which is a signal of heating up. After the machine has heated up, the indication light should change to a steady mode. The indication light also have additional signalising functions. If the indication lights in your machine:

- blink one by one towards the water container, the water container is empty – refill it with water
- blink one by one towards the brewing head, the empty capsule container is full – empty the container
- blink all at once (twice a second), the machine is performing the descaling process                                                                   

In order to exit that function place fingers on all three indication lights and hold all of them until two lights go out and one remains on.

If the problem still occurs, you should contact Nespresso Club Technical Support at the toll-free information number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

When the cappuccino button turns orange and does not blink, it indicates that the descaling process has to be carried out.
In order to descale the machine, you should purchase Nespresso descaling kit at the toll-free information number: 800 51 52 53, online: www.nespresso.com or in one of Nespresso Boutiques. The descaling kit includes two sachets of descaling liquid.

Remember that during coffee brewing, some water may leak to the capsule container and onto the drip tray, due to the water pressure. Additionally, water may appear in the capsule container in the following circumstances:

- when you open and close the capsule container, some water residue drips to the lower container
- when using not original capsules, the capsule chamber loses tightness and dripping occurs
- when the coffee type is not adjusted to the water quantity, e.g. when making espresso, pressing the Lungo button
- when a foreign body is present in the capsule chamber, e.g. a part of a used capsule (always remove capsules)
- when scale or coffee residue is collected in the coffee outlet - descale the machine

In the event of the problem recurrence, inform immediately Nespresso Club Technical Department at the toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

In order to obtain the best milk froth quality, use chilled pasteurized or UHT milk, skimmed or semi-skimmed milk at a temperature of about 4 degrees. If your machine still does not produce the proper milk froth:

- check if the steam function is ready for work; having moved the switch to ON, you have to wait until the middle indication button stops blinking and turns orange

- check if the nozzle is not blocked; if it is necessary, remove the nozzle and wash it – see: the instructions manual

You also have to remember that the milk foam quality is influenced by the extent of scaling on the machine. Descale the machine if necessary. If the problem still occurs, you should contact Nespresso Club Technical Support at the toll-free information number:800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

For capsule orders placed via the Internet, you can pay by cash on delivery, by payment card or money transfer Przelewy 24 or Google Pay. For orders placed by phone, you can also pay in cash/BLIK upon delivery or in advance online by paying using the link.

Starting February 1, 2026, Nespresso will only provide sales invoices through the National e-Invoice System (KSeF). This means a complete phase-out of invoices in PDF format and paper versions for taxpayers with a Polish Tax Identification Number (NIP).

In KSeF, every invoice is stored centrally—you can download it at any time. "Duplicates" don't work in this system.

No. As of February 1, 2026, Polish taxpayers have been completely banned from receiving invoices in PDF and paper format. The only source is the National Tax Administration (KSeF).

No. The KSeF system applies only to businesses and invoices issued with a tax identification number (NIP). As an individual customer, you will receive an order confirmation — by email or as a receipt issued in a Nespresso boutique.

Entities without a Polish Tax Identification Number (NIP) receive invoices in an individually agreed-upon manner.

Yes. In the first months of 2026, there may be limitations resulting from adapting processes to new regulations.

Voucher Nespresso can be realized at https://www.nespresso.com/pl/pl/voucher or directly at one of the Nespresso Boutiques. To make a Voucher you will need to enter the serial number of the coffee machine and attach the proof of purchase. 

Nespresso Club in Poland, ul. Domaniewska 32, 02-672 Warszawa.

Toll-free number: 800 51 52 53, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

Nespresso Boutiques in Poland:

Nespresso Boutique Nestlé House Domaniewska 32 / 02-672 Warszawa

Nespresso Boutique Westfield Mokotów Wołoska 12 / 02-675 Warszawa

Nespresso Boutique C.H. Silesia ul. Chorzowska 107 / 40-101 Katowice

Nespresso Boutique Westfield Wroclavia ul. Sucha 1 /50-086 Wrocław

Nespresso Boutique Westfield Arkadia Aleja Jana Pawła II 82 / 00-175 Warszawa

Nespresso Boutique  Galeria Krakowska,  Pawia 5 / 31-154 Kraków

POP up Nespresso Złote Tarasy, Złota 59 / 00-120 Warszawa

POP up Nespresso Sadyba Best Mall, Powsińska 31 / 02-903 Warszawa

POP up Nespresso Promenada, Ostrobramska 75C / 04-175 Warszawa

Butik Pop-up Nespresso CH Forum Gdańsk, Targ Sienny 7 / 80-806 Gdańsk

Nespresso vouchers are available from our business partners, i.e. Media Markt, Euro RTV AGD and Media Expert during the Nespresso promotion. You receive the voucher at the point of purchase of the coffee machine. The voucher can also be obtained by e-mail by contacting the Nespresso Club at the toll-free number 800 51 52 53 or by e-mail at the address klub@nespresso.com.

In the case of online execution, use the dedicated website for the implementation of the voucher promotion: 

https://www.nespresso.com/pl/en/voucher (during a promotion period).

Yes. As a part of the recycling project, the used capsules can be brought to  one of Nespresso Boutiques in Warsaw or handed over to the messenger delivering your coffee. The messenger collects the used capsules packed in a special bag, which the Customer receives free of charge. The used capsules' collection service is offered only during execution of the successive order placed by the Customer via phone or online, and it is free of charge. The used capsules should be packed in a dedicated recycling bag and prepared for collection when the messenger arrives. Each time, the messenger will request you to sign the following document: PROTOCOL REGARDING CAPSULES RETURNED FOR RECYCLING. Nespresso supplies new recycling bag along with the new order on express request of the Customer. We also offer you to purchase a dedicated bin to store the used capsules. The bin is available on our https://www.nespresso.com/pl/en/order/accessories/original/recycling-container-capsules