Top 5 FAQ
As far as the influence of caffeine on health of pregnant women is concerned, it should be stated that according to scientific evidence, moderate consumption of coffee is safe both for pregnant and nursing women (moderate caffeine consumption means 200-300 mg per day, i.e. 2-3 cups). We recommend to always consult your physician in order to verify your sensitivity to caffeine. In the event of any concerns regarding drinking coffee with caffeine in that special period for women, Nespresso recommends decaffeinated coffees in three various types: Ristretto Decaffeinato (intensity 10), Arpeggio Decaffeinato (intensity 9), Volluto Decaffeinato (intensity 4) or Vivalto Lungo Decaffeinato (intensity 4). Nespresso decaffeinated coffees contain less than 0.1% weight of caffeine in order to ensure conformity with the relevant strict requirements.
Remember that capsules in Nespresso machines are punched in a two-stage process. After a capsule is inserted and the brewing head is closed, a capsule is punched by three spikes from the back. After the cup button is pressed, water under pressure pierces the aluminium foil in the capsule front. If your machine does not pierce capsules:
- run water without a capsule by pressing the Lungo button
- check if the used capsule container is not full
- check if there are no foreign bodies in the capsule chamber
Remember that the appropriate capsule piercing also depends on the pressure generated in the machine. Insufficient pressure can be caused by scale build up. Perform descaling if necessary. In the event of the problem recurrence, inform immediately Nespresso Club Technical Department at the toll-free number: 800 51 52 53, open from 08.00 until 23.00, 7 days a week.
Nespresso uses coffee from natural sources and removes caffeine using water and carbon dioxide. The Nestlé proprietary decaffeination process involves keeping green coffee beans in hot water in order to dissolve caffeine. The green coffee beans with no caffeine are dried, whereas the water extract passes through active coal, where caffeine is absorbed. Dried coffee beans are again immersed in the extract, which does not contain caffeine any more. Then beans are dried and roasted. Decaffeination process with the use of carbon dioxide is a delicate procedure, completed under pressure at room temperature. Caffeine is extracted in a selective process, therefore changes in coffee beans content are reduced to minimum. Nespresso offers several types of decaffeinated coffees. Both extraction processes allow to remove caffeine while preserving coffee flavour and taste. The quality of Nespresso decaffeinated coffees is controlled in the same way as the quality of all other Nespresso coffees.
In the event of loss of a receipt/invoice, contact Nespresso Customer Service at the telephone number 800 51 52 53, open from 08.00 until 23.00, 7 days a week. A consultant will send a duplicate of a receipt/invoice to the required address.
Due to the entry into force of the EU Directive PSD2, card payments require additional authorization. For details, please contact your Bank. At this point, we encourage you to process your order with another form of payment: PRZELEWY24 or cash on delivery. We can also suggest placing an order via phone at 800 51 52 53.