Contact one of our sales advisers free on 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.
We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.
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You can place orders online 24/7: at www.nespresso.com/pro, or by telephone 800 41 42 43, from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m. Orders can also be sent by e-mail to the following address: zamowienia@nespresso.com.
Nespresso for Business capsules and accessories are not available for purchase in our Boutiques.
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To order capsules for home, you can register in the Nespresso Club through our www.nespresso.com, by calling the freephone number 800 51 52 53 or by going along to any of our Boutiques.
Find your nearest Boutique: https://www.nespresso.com/pl/pl/store-locator.
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The cost of delivery of Nespresso capsules is PLN 20 gross. For orders of 250 capsules and more placed by telephone, Nespresso covers delivery costs. If you order online, delivery costs will not be added from 100 capsules.
Orders are delivered via the GLS courier company.
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In KSeF, every invoice is stored centrally—you can download it at any time."Duplicates" don't work in this system.
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INFORMATION
To order capsules for home, you can register in the Nespresso Club through our www.nespresso.com, by calling the freephone number 800 51 52 53 or by going along to any of our Boutiques.
Find your nearest Boutique: https://www.nespresso.com/pl/pl/store-locator.
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If you are a business customer operating in the hotel, restaurant, café, fine dining, or catering sectors, you can register online at Enter Account Information | NESPRESSO - Mosaic Site PL or by calling our toll-free hotline at 800 51 52 53, open Monday through Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 4:00 PM.
If you are a business customer operating in small, medium, or large offices, you can register with the official distributor, Lyreco, at Contact - Coffee for offices | B2B.
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Contact one of our sales advisers free on 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.
We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.
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Here are the benefits of Nespresso Professional:
Technician in-house visit within 1-2 business days Highly efficient coffee machines Easy-to-use coffee machines Personal sales representative Telephone customer service Special service telephone line Event service (including rental of coffee machines) Recycling program Attractive accessories in wholesale packaging Coffee delivery within 1-2 business days Personalized coffee makers Solutions tailored to your business Flexible payment systems Service and sales tailored to individual needs
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ORDERS & ORDER FOLLOW UP
You can place orders online 24/7: at www.nespresso.com/pro, or by telephone 800 41 42 43, from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m. Orders can also be sent by e-mail to the following address: zamowienia@nespresso.com.
Nespresso for Business capsules and accessories are not available for purchase in our Boutiques.
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The cost of delivery of Nespresso capsules is PLN 20 gross. For orders of 250 capsules and more placed by telephone, Nespresso covers delivery costs. If you order online, delivery costs will not be added from 100 capsules.
Orders are delivered via the GLS courier company.
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Orders placed on a business day before 18:00 are usually shipped the same day and delivered the next business day.
If your order does not arrive within the allotted time, please contact our customer service at: 800 41 42 43.
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Please contact customer service at 800 41 42 43. We will find a solution to your problem quickly.
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Your satisfaction is our priority. If for any reason you are not satisfied with our product, please contact customer service on 800 41 42 43. We will quickly find a solution to the problem.
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MY BOUTIQUE ONLINE
Click on the link "Forgot your password?" at the top of the page. We will send you an email with a link to the password change form.
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Here are the available payment methods:
credit card (Visa, MasterCard)
pro-forma
bank transfer
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To change your details, go to our website and log in with your e-mail address and password. Go to the "My Account" tab, and then select "Company data".
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MACHINE SUPPORT
In case of technical problems and questions regarding Nespresso for Business machines, please contact customer service at 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.
Our experts will help you diagnose the problem in the coffee machine. If it cannot be resolved by phone, we will accept and forward your technical support order.
A technician will contact you within one or two business days to arrange an on-site appointment.
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Of course, it is possible to rent an espresso machine. Just call 800 41 42 43. Our event service will contact you within two working days.
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First of all, please check the correct connection of the machine to the electricity supply. If the problem persists, you can count on the help of our specialists from the hotline on 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.
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Additionally, you can always count on the help of our experts from the hotline on 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.
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ACCOUNTING
As of February 1, 2026, all Nespresso sales invoices are made available exclusively through the National e-Invoice System (KSeF). Documents are not sent by email or in hard copy.
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No. As of February 1, 2026, Polish taxpayers have been completely banned from receiving invoices in PDF and paper format. The only source is the National Tax Administration (KSeF).
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In KSeF, every invoice is stored centrally—you can download it at any time."Duplicates" don't work in this system.
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Starting February 1, 2026, Nespresso will only provide sales invoices through the National e-Invoice System (KSeF). This means a complete phase-out of invoices in PDF format and paper versions for taxpayers with a Polish Tax Identification Number (NIP).
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Invoices can be downloaded directly from KSeF using assigned permissions or an accounting system integrated with KSeF.
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Entities without a Polish Tax Identification Number (NIP) receive invoices on an individually negotiated basis.
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Yes. In the first months of 2026, there may be limitations resulting from the adaptation of processes to the new regulations.
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RECYCLING & SUSTAINABLE QUALITY
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