Frequently asked questions

To order capsules for home, you can register in the Nespresso Club through our www.nespresso.com, by calling the freephone number 800 51 52 53 or by going along to any of our Boutiques.

Find your nearest Boutique: https://www.nespresso.com/pl/pl/store-locator.

Here are the benefits of Nespresso Professional:

Technician in-house visit within 1-2 business days
Highly efficient coffee machines
Easy-to-use coffee machines
Personal sales representative
Telephone customer service
Special service telephone line
Event service (including rental of coffee machines)
Recycling program
Attractive accessories in wholesale packaging
Coffee delivery within 1-2 business days
Personalized coffee makers
Solutions tailored to your business
Flexible payment systems
Service and sales tailored to individual needs

Contact one of our sales advisers free on 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

We will be delighted to provide you with information about our machines, services and the best type of contract to cover your requirements.

You can place orders online 24/7: at www.nespresso.com/pro, or by telephone 800 41 42 43, from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m. Orders can also be sent by e-mail to the following address: zamowienia@nespresso.com.

Professional capsules and accessories are not available for purchase in our Boutiques.

The cost of delivery of Nespresso capsules is PLN 20 gross. For orders of 250 capsules and more placed by telephone, Nespresso covers delivery costs. If you order online, delivery costs will not be added from 100 capsules.

Orders are delivered via the GLS courier company.

Orders placed on a business day before 18:00 are usually shipped the same day and delivered the next business day.

If your order does not arrive within the allotted time, please contact our customer service at: 800 41 42 43.

Please contact customer service at 800 41 42 43. We will find a solution to your problem quickly.

Your satisfaction is our priority.
If for any reason you are not satisfied with our product, please contact customer service on 800 41 42 43.
We will quickly find a solution to the problem.

You can order coffees, accessories and selected coffee machines from the Professional line quickly and easily in our on-line Boutique.

More information on online orders can be found at https://www.nespresso.com/pro/pl/pl/pages/uslugi

Ordering coffees, coffee machines and accessories via your Nespresso Professional online account is easy. You can place orders at any time and in any place.

Click here: https://www.nespresso.com/pro/pl/pl/pages/professional-contact-us to register and create an account.

Click on the link "Forgot your password?" at the top of the page. We will send you an email with a link to the password change form.

Here are the available payment methods:

• credit card (Visa, MasterCard)
• pro-forma
• bank transfer

To change your details, go to our website and log in with your e-mail address and password. Go to the "My Account" tab, and then select "Company data".

In case of technical problems and questions regarding Nespresso Professional machines, please contact customer service at 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

Our experts will help you diagnose the problem in the coffee machine. If it cannot be resolved by phone, we will accept and forward your technical support order.

A technician will contact you within one or two business days to arrange an on-site appointment.

Of course, it is possible to rent an espresso machine. Just call 800 41 42 43. Our event service will contact you within two working days.

First of all, please check the correct connection of the machine to the electricity supply. If the problem persists, you can count on the help of our specialists from the hotline on 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

Here you will find an instructional video for each Nespresso Professional machine:Machine Assistance | Coffee Machine Guide | Nespresso Pro

Additionally, you can always count on the help of our experts from the hotline on 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m.

Contact our customer service at 800 41 42 43, open from Monday to Friday from 8:00 a.m. to 6:00 p.m. and on Saturdays from 8:00 a.m. to 4:00 p.m. or send us a message using the contact form.

Our experts will be happy to help you and send you a copy of the selected invoice.