Top 5 FAQ
Due to high volume of orders Nespresso, we estimate that delivery time of your order is 3 to 5 business days.
As soon as your order goes into distribution, you receive an SMS and E-mail informing the time window in which the courier will pass at the address chosen by you.
You have the following payment methods for orders placed over the internet or phone:
- Credit Card - Visa or Mastercard (only for internet orders);
- Pre-delivery ATM reference - receives payment details and has 72 hours to settle the order. At the end of this time, if payment is not made, the order is automatically canceled;
- Direct debit - you must apply for membership through the contact form available https://www.nespresso.com/pt/en/contact-us;
Are you sure you want to cancel? If you prefer you can put your Coffee Plan on Pause and reactivate it at any time. If you do not do this for 3 months, the plan automatically becomes active again.
But if, for some reason, you no longer want your coffee discount, just access your customer account or contact our Customer Service (800 260 260) and cancel. Thus, without penalties, fees or asterisks. Ah, but we will want to know the reason why you are canceling, so that we can always improve.
In terms of recycling, Nespresso has been a catalyst for change in favour of recovery and valorisation of the raw materials used in coffee capsules. We have urged governments to adopt legislation allowing capsule recycling, by bringing industry stakeholders together to boost technological and legal changes regarding the responsible aluminium acquisition and its recovery later on, and by developing recycling solutions where national waste treatment solutions do not include used capsules. Simultaneously, Nespresso has created about 14,000 collection points in more than 30 countries.
In the Swiss market, for example, capsule recycled aluminium was used to manufacture Victorinox knives, and a pilot program is being development to transform used capsules into new ones. We have also added value to coffee grounds by integrating them into the creation of nutrient-rich organic and farming compounds, or biogas.
In Portugal we have launched the Recycling@home project that will allow us to collect used capsules in a more convenient and comfortable way to our customers, that is to say, we will collect used capsules upon delivery. Already implemented in 15 countries, we believe this is a good solution to increase collection of used capsules.
This measure will work additionally to our currently available network of 280 capsule collection points, spread throughout the country, including collection at Boutiques and Points of Sale, among others.
In addition, we developed a large incentive project to encourage our customers to participate in their coffee capsule recycling called "Reciclar é Alimentar" (Recycling is Feeding), consisting in Nespresso capsule collection for recycling and subsequent use of coffee grounds for rice fields fertilization. Since the project's inception in 2010 we have been able to deliver 386 tons of rice to the Food Bank.
We cannot guarantee any changes or cancellations after the order has been submitted. Our distribution centers proceed, as soon as possible, with the preparation and shipping of orders to ensure our guarantee of delivery in one business day.
Contact Nespresso as soon as possible by calling 800 260 260 to request any changes regarding your order.