Concerning coffee, the minimum order is 200 capsules due to packaging and transportation.
For acessories or other products, there are no minimum quantities.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
To know how to become a Nespresso Professional Customer, please fill in the form in our website on https://www.nespresso.com/pro/pt/pt/professional-contactus or call us by dialling out toll free number 800 785 785. A Nespresso Sales representative will contact you shortly to answer your questions.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Please call us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Becoming a Nespresso Professional Customer will allow you to have access to several benefits, such as:
Recognition and customer awareness for the Nespresso brand
Sustainable coffee quality
A range of products designed for professionals with dedicated coffee, solutions and machines adapted to your specific business needs
Easy to use equipments
Coffee expertise and comercial advise
Zero waste, high effiency and almost noiseless machines
A unique after sales service, available 24/7
Free shipping and personalized delivery in all your orders
Toll-free and dedicated number, with coffee specialists dedicated to Nespresso Professional
Recycling service for your capsules
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Nespresso Professional has a complete machine range, appropriate to each business solution. In order for us to present you the equipment that better meets your Company needs, please contact us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Comunication
If you have received a communication using the Nespresso name and are unsure if it is official, do not click on any links in these suspicious emails or sms and do not download any files.
Phishing is one of the most common methods used by cybercriminals to deceive and fraudulently obtain confidential information. The fraudsters impersonate a trusted person or company in an attempt to get you to reveal your personal details.
Always visit our website first to be aware of all our official promotions. Currently we do not have any points programme nor do we offer free machines in exchange for your personal details. If you have any questions, we recommend that you contact us via the Contact form: www.nespresso.com/pro/pt/en/, or the free tool number 800 785 785.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Please be advised that Nespresso does not share your personal data with third parties in an illegitimate way. We have recently experienced Phishing acts with Nespresso Customers and non-Customers. Phishing is one of the most common methods in which authors impersonate a trusted person or company in order to access the user's personal data. Please check our website at www.nespresso.com/pt/en/service-faq and learn how you can avoid these acts and protect your account.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Keep your passwords to yourself only;
Create long passwords (passphrases): at least 12 characters, and do not use close terms like name, city of birth, or familiar terms like 1234;
Use different passwords for each service, and store them in a password manager;
Change them immediately if you suspect improper access;
Avoid saving passwords in browsers;
If possible, activate multi-factor authentication;
Change the original password when buying a device - for example, the one associated with the installation of home Wi-Fi.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
My online account
Go to computer - Open browser you usually use (preferably Google Chrome) - Delete cookies and history;
Open an anonymous browser - Access the e-mail sent to your address, to register a new password;
Close the browser where you placed the new password - Open a new browser (in an anonymous browser) - Place link www.nespresso.com/pro/pt/en/- Log in with e-mail and new password - Confirm access successfully.
Log in with e-mail and new password in a common browser and confirm access to your account successfully.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
In order for us to create your online account, please call us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or our email: Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Please use the "Forgotten your password?" option or click here.
We will imediatly send you an email with a link for you to create a new password.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Coffee
Each Nespresso Professional coffee has its own caracter and personifies the specificities of its aromas and origins. Nespresso Professional has 14 coffee varieties divided in six ranges: Ristretto (25 ml), Origins (25 ml, 40 ml, 110 ml), Espresso (40 ml), Lungo (110 ml), Decaffeinato (40 ml and 110 ml) and Flavored (40 ml).
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Ristretto is a coffee extracted in a 25ml cup. Powerful and contrasted, the rich taste of a true ristretto packs a coffee punch. Enjoy first thing in the morning or after a meal: Nespresso's ristretto's combine flavor intensity with character. Serve in a typical small ristretto cup and experience coffee in its purest form. Typically drunk black, simple or with a dash of sugar, to taste.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Nespresso Professional has 14 different coffee varieties, divided into 6 ranges:
Ristretto - with Ristretto and Ristretto Intenso
Origins - with Origin India, Origin Guatemala, Origin Brasil and Peru Organic
Espresso - with Espresso Forte and Espresso Leggero
Lungo - with Lungo Forte and Lungo Leggero
Decaffeinated - with Espresso Decaffeinato and Lungo Decaffeinato
Flavored - with Espresso Vanilla and Espresso Caramel (natural flavouring, no allergenics)
Did this answer your question? If not, ask us your question, we will be pleased to help you.
An Espresso is a coffee extracted as 40ml in a cup. Wake up to a delicious espresso: a dose of quality Arabica and Robusta to deliver the perfect cup. The Nespresso system draws on the Brand's 25 years of coffee expertise and is designed to expertly extract the ground coffee beans, brewing up a deep and rich cup of Coffee topped with a smooth, thick crema.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
A Lungo is extracted as a 110ml coffee. A lungo coffee is a longer-style espresso and Nespresso'sLungo coffee capsules guarantee flavor to the last drop. Lungo Coffees are rich in aromas and can be enjoyed tall and black, or mixed with milk.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
None of the Nespresso coffees, not even the Flavored range, contains allergens such as gluten, lactose or nuts.
Flavored are 100% allergen free. They are based on the EspressoForte coffee and are enriched with natural aromas with no added sugar or preservatves.
All of the non-flavored Nespresso coffees, Professional and at-home lines, contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to he aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
All aromas are extracted from natural ingredients.
The aromas we use in our flavored coffees were certified and evaluated as not representing any health risk by the European Food Safety Authoriy (EFSA). We do not use any substance forbidden by European Union.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Information
Yes, you may.
Nespresso Professional has a personalized renting service with machines and acessories. In order to better service you, it is necessary to submit your request with at least 4 days in advance of the day of your event. After receiving it, Nespresso will propose you the best solution to better meet your needs. Please fill in the form in our website on https://www.nespresso.com/pro/pt/pt/professional-contactus or call us by dialling out toll free number 800 785 785. A Nespresso Sales representative will contact you shortly to assist you.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
To create your Nespresso Professional account, please fill in the form in our website on https://www.nespresso.com/pro/pt/pt/professional-contactus or call us by dialling our free number 800 785 785. A Nespresso Sales Representative will contact you shortly to assist you.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
To know how to become a Nespresso Professional Customer, please fill in the form in our website on https://www.nespresso.com/pro/pt/pt/professional-contactus or call us by dialling out toll free number 800 785 785. A Nespresso Sales representative will contact you shortly to answer your questions.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
In order to better meet your needs, please call us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Nespresso Professional capsules can be orderer exclusively through the website www.nespresso.com/pro or using our toll free number 800 75 785.
Nespresso Boutiques are intended for the at-home line.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Nespresso Professional has a complete machine range, appropriate to each business solution. In order for us to present you the equipment that better meets your Company needs, please contact us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Becoming a Nespresso Professional Customer will allow you to have access to several benefits, such as:
Recognition and customer awareness for the Nespresso brand
Sustainable coffee quality
A range of products designed for professionals with dedicated coffee, solutions and machines adapted to your specific business needs
Easy to use equipments
Coffee expertise and comercial advise
Zero waste, high effiency and almost noiseless machines
A unique after sales service, available 24/7
Free shipping and personalized delivery in all your orders
Toll-free and dedicated number, with coffee specialists dedicated to Nespresso Professional
Recycling service for your capsules
Did this answer your question? If not, ask us your question, we will be pleased to help you.
My Order
In order to better meet your needs, please call us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
You can place your order directly in our website (click here), by our toll free number 800 785 785 (Monday to Friday, from 9am to 8pm) or by email: Pro.Portugal@nespresso.com
Did this answer your question? If not, ask us your question, we will be pleased to help you.
You can contact directly our dedicated Specialists, through the toll free number 800 785 785, avialable in working days, from 9 am to 8 pm or by e-mail to Pro.Portugal@nespresso.com.
If you prefer, please fill the contact form available here.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Concerning coffee, the minimum order is 200 capsules due to packaging and transportation.
For acessories or other products, there are no minimum quantities.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
My Machine
Please call us using our toll free number 800 75 785 (24/7) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Please reset your equipment.
If the issue persists, please contact us using our toll free number 800 75 785 (24/7) or send us an e-mail to Pro.Portugal@nespresso.com. If you prefer, please fill in the form in our website on https://www.nespresso.com/pro/pt/pt/professional-contactus.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
The coin dispensers don't give change, being necessary to insert the exact amount.
If it's a base, please make sure there are coins inside for the necessary changes. If the issue persists, please contact us using our toll free number 800 75 785 (24/7) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
In the Nespresso Professional website (click here) you can watch several videos that can help you to optimize the usage of your machine and in the descalling process.
Simply choose your machine model and click on Assistance.
If you prefer, please contact us through our toll free number, 800 785 785 (24/7) or send us and e-mail to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
In the Nespresso Professional website (click here) you can watch several videos that can help you to optimize the usage of your machine and in the descalling process.
Simply choose your machine model and click on Assistance.
If you prefer, please contact us through our toll free number, 800 785 785 (24/7) or send us and e-mail to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Intense coffees, besides having a higher roasting comparing to the mild ones, have also a thinner gringing, resulting in a longest extraction time - the water has a bigger resistance while crossing the ground coffee.
This happens with the purpose of making possible to extract all the coffee properties and have the perfect result in your cup.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Accounting
Please call us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Recycling & Aluminium
Nespresso capsules are made from aluminium – the best material to protect the freshness and quality of our coffees, which has the additional benefit of being infinitely recyclable.
Nespresso has been investing in its dedicated recycling scheme for more than 25 years. We are committed to making it as simple and convenient for allowing all our customers to recycle their capsules.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
You may use the recycling bag, exclusively developed for that effect and then give it back to the postman when he delivers you next order. You can also drop it off at your nearest Nespresso Boutique or bring your used capsules to one of our recycling collection points.
To know more about our Recycling program, click here. You can also call us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Our recycled capsules go back into the aluminium value chain, where they are recycled into a range of uses – such as car engines, bicycles, computers, soda cans, or even new capsules.
We also re-use the coffee grounds to create nutrient-rich compost or green energy.
To know more about Nespresso's "Reciclaré Alimentar" Program, please click here.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
We use aluminium because it is the best material to protect the freshness, taste and quality of our coffees.
Aluminium is a naturally-occurring metal and is infinitely recyclable. Thanks to the aluminium, there is no need for additional over-packaging to protect freshness and taste. Recycled aluminium is extremely versatile. An estimated 75% of all aluminium ever produced is still in use today in a wide range of products, from food packaging to cars and computers, window frames to bicycles.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Through the dedicated Nespresso scheme, used capsules are sent to our recycling facility and then:
They are shredded to separate the coffee grounds from the aluminium capsule
The coffee grounds are transformed into green energy or nutrient-rich compost
The empty capsules are heated to melt off the plastic coating and other materials
Once only pure aluminium remains, this is melted and recycle
To know more about Nespresso Recycling Program, please click here.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
We use a Life Cycle Assessment (LCA) approach to measure the environmental impact of our products. It shows that the greatest impacts are the processes of coffee farming, followed by the machine-use phase. Packaging is not the main driver of the environmental impact, it only comes third.
With the Nespresso precision consumption system, our customers only use the exact amount of water, coffee and energy needed to make one cup with no wasted resources - minimizing food, water and energy waste. The precise use of resources in a precision consumption system can actually reduce waste, and in many scenarios this more than compensates for the additional packaging used for portioned coffee.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
The Positive Cup
We believe that portioned coffee makes sense from a sustainability perspective. We use a Life Cycle Assessment (LCA) approach to measure the carbon footprint of our products.
We are working at all stages of our product life-cycle, from seed to sip, to reduce our environment impact. Since 2009, we have already reduced the carbon footprint of every cup of Nespresso by almost 20%.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
At Nespresso, we believe that each cup of coffee can, not only deliver a moment of pleasure, but also restore, replenish and revive environmental resources and communities. The Positive Cup’s overall vision is to create a cup of coffee that has a positive impact on the world.
As a company, sustainability is our way of doing business and is at the heart of everything we do. We understand and respect the responsibility that Nespresso has in creating a sustainable coffee economy and embed our best practice sustainability principles throughout our value chain, from the coffee cherry to the cup.
For more information about The Positive Cup, please click here.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
If your question is not listed please click here to contact us by phone or email.