There is no minimum order quantity, so you can freely choose the quantity of products you want. However, we remind you that for orders under €50, there will be a delivery cost of €5.*
*Values without VAT.
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If you already have an online account created, just access the “My Orders” option in your customer area, and then select “PDF Invoice” for the order you want.
If you don't have an online account but want to access your invoices in a simple and quick way, you can create an account at https://www.nespresso.com/pro/pt/pt/registration. By doing that, you will have access to your invoices, from the moment this functionality became available.
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My online account
To create an online account, you must be a Nespresso Professional customer.
If you are already our customer, please go to https://www.nespresso.com/pro/pt/en/registration to register. You must make sure that the data corresponds to the data registered in our system and that the email used is the email associated with your customer account.
If you are not yet a customer, please complete the form on the website at https://www.nespresso.com/pro/pt/en/professional-contactus. A Nespresso representative will contact you to answer your questions.
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By creating an online account, you can enjoy several advantages, such as:
Management and autonomy in ordering products;
Access to invoices;
Possibility of changing personal information;
Consultation of order history;
Access to personalized offers;
Possibility to change the delivery day or coffee selected of our EasyOrder.
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If you are already our customer and have online access, you should log in via the link https://www.nespresso.com/pro/pt/en/secure/login to place your order online.
If you are already our customer but do not have an online account, go to https://www.nespresso.com/pro/pt/en/registration to register. You must make sure that the data corresponds to the data registered in our system and that the email used is the email associated with your customer account.
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You can access your most recent order history by logging in to your Nespresso Professional online account. Then go to your personal area (top right of the page) and select "My Orders".
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Please use the "Forgotten your password?" option or click here.
We will imediatly send you an email with a link for you to create a new password.
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Open THE browser you usually use (preferably Google Chrome) and delete cookies and history;
Access the link: www.nespresso.com/pro/pt/en/forgot-password and enter email address. Select "I'm not a robot" and then continue;
Open an anonymous browser - Access the e-mail sent to your address, to register a new password;
Close the browser where you placed the new password and open a new browser, in an anonymous browser. After that, place the link www.nespresso.com/pro/pt/en/ and log in with your e-mail and new password
Finally, log in with your e-mail and new password in a common browser and confirm the access to your account successfully.
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Keep your passwords to yourself only;
Create long passwords (passphrases): at least 12 characters, and do not use close terms like name, city of birth, or familiar terms like 1234;
Use different passwords for each service, and store them in a password manager;
Change them immediately if you suspect improper access;
Avoid saving passwords in browsers;
If possible, activate multi-factor authentication;
Change the original password when buying a device - for example, the one associated with the installation of home Wi-Fi.
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Nespresso Professional Plans
If you choose a NespressoProfessional Plans, you will have many advantages, including:
Nespresso space in your office, with the placement of machine, display and dispenser;
Technical assistance service included;
Monthly automatic ordering of coffee and consumables;
Recycling service included;
30% discount on chocolates, cookies and Aeroccinos.
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NespressoProfessional plans have the following payment methods available:
- Direct debit;
- Payment on delivery.
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If you want to exchange the machine of your Nespresso Professional Plan for another machine, you should contact your account manager or contact us using the form available at https://www.nespresso.com/pro/pt/en/contact-us.
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The period of the Nespresso Professional Plans varies between 12 and 24 months, depending on the machine.
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Coffee
Each Nespresso Professional coffee has a unique character and embodies the specificity of its origins and aromas. We have 16 varieties, divided between 3 coffee ranges: Classics (25ml and 40 ml), Origins (25ml, 40 ml and 110ml) and Creations (25ml, 40ml and 110ml).
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NespressoProfessional has 16 different coffee varieties, divided into 3 ranges:
- Classics – with Ristretto Intenso, Ristretto, Intenso, Decaffeinato, Forte, Leggero and Finezzo.
- Origins – with Colombia Organic, Peru Organic, India, and Brazil.
- Creations – with Caffè Vanilio, Caffè Caramello, Bianco Intenso and Bianco Delicato.
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A Ristretto is a coffee extracted as 40ml in a cup. Powerful and contrasting, the rich aroma of a true Ristretto reveals an intense coffee.
An Espresso is a coffee extracted in 40ml, ideal to start the morning.
A Lungo is extracted as a 110ml coffee. A Lungo coffee is rich in aromas and can be enjoyed black or mixed with milk.
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All aromas are extracted from natural ingredients.
The aromas we use in our flavored coffees were certified and evaluated as not representing any health risk by the European Food Safety Authoriy (EFSA). We do not use any substance forbidden by European Union.
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None of the Nespresso coffees contains allergens such as gluten, lactose or nuts.
As far as Creations coffees are concerned, they are 100% allergen-free and are enriched with natural flavors, without added sugar or preservatives.
All of the non-flavored Nespresso Professional coffees contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to he aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.
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Nespresso Professional coffee capsules can be purchased exclusively through the Nespresso Professional website, through the customer service line 800 785 785, available every day from 8am to 10pm, or by emailing Pro.Portugal@nespresso.com.
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The coffee prices shown on the website are exclusive to professional customers who purchase machines. However, they may vary depending on the loan agreement your company has with Nespresso Professional. In addition, the values are shown without VAT.
As soon as you log in, you should have the correct information on the contracted prices.
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Please reset your equipment.
If the issue persists, please contact us using our toll free number 800 75 785 (24/7) or send us an e-mail to Pro.Portugal@nespresso.com. If you prefer, please fill in the form in our website on https://www.nespresso.com/pro/pt/pt/professional-contactus.
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The coin dispensers don't give change, being necessary to insert the exact amount.
If it's a base, please make sure there are coins inside for the necessary changes. If the issue persists, please contact us using our toll free number 800 75 785 (24/7) or send us an email to Pro.Portugal@nespresso.com.
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In the Nespresso Professional website (click here) you can watch several videos that can help you to optimize the usage of your machine and in the descalling process.
Simply choose your machine model and click on Assistance.
If you prefer, please contact us through our toll free number, 800 785 785 (24/7) or send us and e-mail to Pro.Portugal@nespresso.com.
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In the Nespresso Professional website (click here) you can watch several videos that can help you to optimize the usage of your machine and in the descalling process.
Simply choose your machine model and click on Assistance.
If you prefer, please contact us through our toll free number, 800 785 785 (24/7) or send us and e-mail to Pro.Portugal@nespresso.com.
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Intense coffees, besides having a higher roasting comparing to the mild ones, have also a thinner gringing, resulting in a longest extraction time - the water has a bigger resistance while crossing the ground coffee.
This happens with the purpose of making possible to extract all the coffee properties and have the perfect result in your cup.
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Orders and Deliveries
You can place your orders through our website. To do so, you must have an online account created.
If you are already our customer and already have online access, you must login through the link https://www.nespresso.com/pro/pt/en/secure/login and then select the products and quantities you want.
If you are already our customer but still don't have an online account, go to https://www.nespresso.com/pro/pt/en/registration to register. You must make sure that the data corresponds to the data registered in our system and that the email used is the email associated with your customer account. When the registration is complete, you will be able to place your order.
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To obtain information about the content of an order, you must access your personal area (at the top right of the page) and select the option “My Orders”.
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There is no minimum order quantity, so you can freely choose the quantity of products you want. However, we remind you that for orders under €50, there will be a delivery cost of €5.*
*Values without VAT.
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If there is any anomaly with the products received, please contact us via the customer service line 800 785 785 within 7 days of delivery.
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Our distribution centers prepare and ship orders as quickly as possible. Please contact our customer service line 800 785 785 to check if you can change or cancel your order.
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If you wish to return an item or order, please contact us through the customer service line 800 785 785, within 7 days of delivery.
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We currently have the following delivery modes available:
- Standard delivery – Expected delivery in 1 business day for orders placed before 8pm*, except on public holidays
- NespressoYourTime – Allows you to select the most convenient time window to deliver your order;
* Except Madeira (delivery in 2 working days for orders placed before 4.30 pm) and Azores (in São Miguel delivery takes 1 working day for orders placed before 4.30 pm and on the other islands it takes between 3 and 6 working days).
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Easy Order is a free Nespresso service where you automatically schedule the delivery of your coffees, consumables and accessories, with the regularity that suits you best, so that you never run out of your favorite products.
In this service you can select the delivery address, the frequency of your order, and the desired varieties, so that the order is sent automatically. In addition, you can cancel or change the delivery day or the selected coffee, without any associated cost, always respecting your contractual conditions.
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The EasyOrder service allows you to receive your favorite coffees, consumables and a wide range of accessories as often as you wish, at an address of your choice, ensuring that you don't run out of stock of your products and that you don't waste time placing an order. You can create, modify or cancel your Easy Order on the Nespresso Professional website.
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To schedule your order, simply access the “My orders” option in your customer area, and then select “Create my recurring order”.
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Three days before your Easy Order is shipped, you will be notified via email. If you wish to change the delivery address of your order, after receiving the email, you must select the quantity option as well as the delivery and payment information. This information can be changed up to the day before shipment at midnight (ex: 23:59 on January 3rd, when shipment is on January 4th)
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All relevant information regarding your Easy Order can be consulted in your customer area, after login, in “My EasyOrders“.
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We are sorry to hear that you have not yet received your order. Please contact us through the customer support line 800 785 785 or through the form available at https://www.nespresso.com/pro/pt/en/contact-us so that we can check the situation.
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PAYMENTS AND INVOICING
If you already have an online account created, just access the “My Orders” option in your customer area, and then select “PDF Invoice” for the order you want.
If you don't have an online account but want to access your invoices in a simple and quick way, you can create an account at https://www.nespresso.com/pro/pt/pt/registration. By doing that, you will have access to your invoices, from the moment this functionality became available.
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If you already have an online account, simply access the "My Orders" option in your customer area and then select "PDF Invoice" for the order you want.
If you do not have an online account but want to access your invoices in a simple and fast way, you can create an account at https://www.nespresso.com/pro/pt/en/registration. By doing that, you will have access to your invoices from the moment this feature became available.
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Payments for online orders can be made via: ATM, credit card, invoice (post delivery), MB Way and Google Pay. Payment terms, if you choose to pay by invoice (post-delivery), are generally 30 days after the invoice date. However, this period may vary depending on the agreed commercial conditions.
Please note that any machine purchase on the website is made exclusively by credit card, MB Way or Google Pay.
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Sustainability
Nespresso capsules are made from aluminium – the best material to protect the freshness and quality of our coffees, which has the additional benefit of being infinitely recyclable.
Nespresso has been investing in its dedicated recycling scheme for more than 25 years. We are committed to making it as simple and convenient for allowing all our customers to recycle their capsules.
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We use aluminum because it is the best material to protect the freshness, taste and quality of our coffees.
Aluminum is a naturally-occurring metal and is infinitely recyclable. Thanks to the aluminum, there is no need for additional over-packaging to protect freshness and taste. In addition, recycled aluminum is extremely versatile.
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You may use the recycling bag, exclusively developed for that effect and then give it back to the postman when he delivers you next order. You can also drop it off at your nearest Nespresso Boutique or bring your used capsules to one of our recycling collection points.
To know more about our Recycling program, click here. You can also call us using our toll free number 800 75 785 (Monday to Friday, from 9am to 8pm) or send us an email to Pro.Portugal@nespresso.com.
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Yes they can! However, they can only do so if their company has a recycling bin.
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When separated from aluminum, coffee grounds can be reused in ever more innovative ways. Nowadays, in Portugal, we can find it in fertilizer compounds used to fertilize agricultural fields, such as those in Santa Margarida do Sado, where we produce the rice that we donate to the Food Bank, through the Reciclar é Alimentar project.
As for used aluminum, it is transformed into new aluminum and can be used in new objects such as pens, bicycles, Swiss army knives, etc.
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We use a Life Cycle Assessment (LCA) approach to measure the environmental impact of our products. It shows that the greatest impacts are the processes of coffee farming, followed by the machine-use phase. Packaging is not the main driver of the environmental impact, it only comes third.
With the Nespresso precision consumption system, our customers only use the exact amount of water, coffee and energy needed to make one cup with no wasted resources - minimizing water and energy waste. The precise use of resources in a precision consumption system can actually reduce waste, and in many scenarios this more than compensates for the additional packaging used for portioned coffee.
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We believe that portioned coffee makes sense from a sustainability perspective. We use a Life Cycle Assessment (LCA) approach to measure the carbon footprint of our products.
We work at all stages of our product life-cycle, from seed to sip, to reduce our environment impact.
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The initiatives we are implementing in Portugal focus on three distinct axles:
1) "Educate" - aims to educate and promote a change in our Customers’ behavior, towards recycling and resource valorization.
2) "Make it easier to recycle" - aims to simplify and maximize collection of used capsules, turning recycling into a simple and easy process for our customers.
3) "Give back" - aims to create projects based on value sharing with the community, involving civil society and private sectors to work in partnership, thus strengthening and accelerating sustainable development.
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Sustainability is a business priority for us: we rely on high quality raw materials to deliver the perfect coffee experience for our consumers. Only 2% of the world's coffee crop meets our rigorous quality and aroma requirements. We believe that the best way for us to protect the acquisition of these rare coffees is to ensure the environment protection where our coffee is grown, given that a more sustainable farming increases the ability to produce consistent quality coffee, in the long term, and provides a more sustainable and equitable outcome for farmers.
We began implementing sustainability into our value chain in 2003, with the launch of our unique approach to coffee acquisition, Nespresso's AAA Sustainable Quality Program™. Later, in 2009, we implemented sustainability into the entire coffee value chain of our business.
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Comunication
Please be advised that Nespressodoes not share your personal data with third parties in an illegitimate way. We have recently experienced Phishing acts with Nespressocustomers and non-customers. Phishing is one of the most common methods in which authors impersonate a trusted person or company in order to access the user's personal data. Please check our website at https://www.nespresso.com/pro/pt/en/service-faq and learn how you can avoid these acts and protect your account.
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Phishing is one of the most common methods used by cybercriminals to deceive and fraudulently obtain confidential information. The fraudsters impersonate a trusted person or company in an attempt to get you to reveal your personal details.
Always visit our website first to be aware of all our official promotions. Currently we do not have any points programmed nor do we offer free machines in exchange for your personal details. If you have any questions, we recommend that you contact us via the Contact form: https://www.nespresso.com/pro/pt/en/professional-contactus, or the free tool number 800 785 785.
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