Frequently asked questions

Top 5 FAQ

• I received a suspicious communication and I am not sure if it is from Nespresso, can you confirm?

  Phishing is one of the most common methods used by cybercriminals to deceive and fraudulently obtain confidential information. The fraudsters impersonate a trusted person or company in an attempt to get you to reveal your personal details.

  Always visit our website first to be aware of all our official promotions. Currently we do not have any points programmed nor do we offer free machines in exchange for your personal details. If you have any questions, we recommend that you contact us via the Contact form: https://www.nespresso.com/pro/pt/en/professional-contactus, or the free tool number 800 785 785.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Is there a minimum order quantity? ​

  There is no minimum order quantity, so you can freely choose the quantity of products you want. However, we remind you that for orders under €50, there will be a delivery cost of €5.*​

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  *Values without VAT.

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• What Nespresso Professional plans are available?

  To find more about the plans available from Nespresso Professional, please visit https://www.nespresso.com/pro/pt/en/planos-profissionais.

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• What is the value of a Nespresso Professional machine?

  If you want to know the value of a Zenius machine, you can consult it on the page https://www.nespresso.com/pro/pt/en/order/machines/maquina-de-cafe-zenius.

  If you want to know the value of our other machines, contact us using the form https://www.nespresso.com/pro/pt/en/professional-contactus so that we can provide you with the desired information.

  You can also consult the Nespresso Professional Plans, available for Zenius and Momento machines, at https://www.nespresso.com/pro/pt/en/planos-profissionais.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• What is the period of a Nespresso Professional Plan?

  The period of the Nespresso Professional Plans varies between 12 and 24 months, depending on the machine.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.