Frequently asked questions

Top 5 FAQ

• I received a suspicious communication and I am not sure if it is from Nespresso, can you confirm?

  Phishing is one of the most common methods used by cybercriminals to deceive and fraudulently obtain confidential information. The fraudsters impersonate a trusted person or company in an attempt to get you to reveal your personal details.

  Always visit our website first to be aware of all our official promotions. Currently we do not have any points programmed nor do we offer free machines in exchange for your personal details. If you have any questions, we recommend that you contact us via the Contact form: https://www.nespresso.com/pro/pt/en/professional-contactus, or the free tool number 800 785 785.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Has my personal data been disclosed?

  Please be advised that Nespresso does not share your personal data with third parties in an illegitimate way. We have recently experienced Phishing acts with Nespresso customers and non-customers. Phishing is one of the most common methods in which authors impersonate a trusted person or company in order to access the user's personal data. Please check our website at https://www.nespresso.com/pro/pt/en/service-faq and learn how you can avoid these acts and protect your account.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Why does my machine take longer to extract intense coffees, comparing to the mild ones?

  Intense coffees, besides having a higher roasting comparing to the mild ones, have also a thinner gringing, resulting in a longest extraction time - the water has a bigger resistance while crossing the ground coffee.

  This happens with the purpose of making possible to extract all the coffee properties and have the perfect result in your cup.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• What can I do if I have misplaced an invoice?

  If you already have an online account created, just access the “My Orders” option in your customer area, and then select “PDF Invoice” for the order you want.

  If you don't have an online account but want to access your invoices in a simple and quick way, you can create an account at https://www.nespresso.com/pro/pt/pt/registration. By doing that, you will have access to your invoices, from the moment this functionality became available.

  Also, you can also use the contact form on the Nespresso Professional website at https://www.nespresso.com/pro/pt/en/contact-us.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.

• Is there a minimum order quantity? ​

  There is no minimum order quantity, so you can freely choose the quantity of products you want. However, we remind you that for orders under €50, there will be a delivery cost of €5.*​

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  *Values without VAT.

  Did this answer your question? If not, ask us your question, we will be pleased to help you.