Top 5 FAQ
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Before seeking repairs, we recommend that you first try some concrete solutions. Many issues can often be resolved by performing a factory reset, following a cleaning program, or conducting descaling.
We direct you to our Machine Assistance Page, where you can find instructional videos and FAQs specific to your problem. You can easily access these resources by clicking here.
If you cannot find a solution or need assistance ordering spare parts, please contact our support team at 0200 456 600, available on weekdays from 08:00 to 18:00 and Saturdays from 09:00 to 18:00; we are closed on Sundays and bank holidays.
If your coffee machine is still under warranty and further assistance is needed, you may be referred to one of our three Boutiques for additional troubleshooting:Please ensure that your machine is clean and has the original plug, as the Boutique will not accept it for troubleshooting otherwise. When you leave your machine at a Boutique, you will receive a receipt with an estimated repair time. While we strive to provide a loaner machine, please note that availability is limited.
To ensure a smooth process, please register your machine on your member account and verify that you have a valid warranty. Our skilled technicians will inspect and test your machine, and if more extensive repairs are necessary, it will be sent to our repair center. You will be notified via SMS or email when your machine is ready for pickup.
Thank you for considering troubleshooting first; it can significantly help in resolving issues efficiently!Did this answer your question? If not, contact us, we are pleased to help you. You may also call us on 0200 456 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holidays -closed .
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We recommend that you try some concrete solutions. Many issues can often be resolved by performing a factory reset, following a cleaning program, or conducting descaling.
We direct you to our Machine Assistance Page, where you can find instructional videos and FAQs specific to your problem. You can easily access these resources by clicking here.
If you cannot find a solution or need assistance ordering spare parts, please contact our support team at 0200 456 600, available on weekdays from 08:00 to 18:00 and Saturdays from 09:00 to 18:00; we are closed on Sundays and bank holidays.
If your coffee machine is still under warranty and further assistance is needed, you may be referred to one of our two Boutiques for additional troubleshooting:Please ensure that your machine is clean and has the original plug, as the Boutique will not accept it for troubleshooting otherwise. When you leave your machine at a Boutique, you will receive a receipt with an estimated repair time. While we strive to provide a loaner machine, please note that availability is limited.
To ensure a smooth process, please register your machine on your member account and verify that you have a valid warranty. Our skilled technicians will inspect and test your machine, and if more extensive repairs are necessary, it will be sent to our repair center. You will be notified via SMS or email when your machine is ready for pickup.
Thank you for considering troubleshooting first; it can significantly help in resolving issues efficiently!Did this answer your question? If not, contact us, we are pleased to help you. You may also call us on 0200 456 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holidays -closed .
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Payment Options:
When you order online, you can pay by card, Klarna, invoice, or via Apple Pay, Google Pay, PayPal and Swish.
Invoice via Nespresso:Your invoice will be sent to you approximately 2-3 days after your order has left our warehouse. The invoice is sent as a PDF via email to the registered email address on your Nespresso membership account and has a payment term of 14 days. The invoice is also available on our website; log in to your account and click on the PDF icon next to the order under "My Orders."
To ensure that the invoice does not end up in your spam folder, we recommend adding the sender address invoice-noreply@axactor.com to your contact list. If you wish to receive an invoice by mail, a fee of 39 SEK will apply.
The invoice must be paid even if it has not been received due to an incorrect email address or if it has ended up in the spam folder. The reminder fee cannot be disputed, so we recommend checking that correct contact information is registered.
If you do not receive the invoice within the specified time, please check your spam or junk folder and confirm that your email address is correctly registered.Did this answer your question? If not, contact us, we are pleased to help you. You may also call us on 0200 456 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holidays -closed .
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You will find most information and help with troubleshooting of your machine on the machine assistance page on our website.
If you have a Nespresso machine with a milk frother (Lattissima, Maestria or Creatista), keep in mind that lime scale may affect the function. When was the last time you descaled your machine?
NOTE: Fresh and cold milk with high fat content, as well as long-lasting milk gives the best froth! Avoid skimming milk or any other substitute (.e.g, oatmeal-, or soydrinks) containing sugar, as this may burn and damage your Aeroccino.
Barista
If you are using a Barista device, please make sure to follow the recipe book for best results.
Kindly be informed that the Aeroccino exceeds the industry standards for milk froth, resulting in a very thick foam. On the other hand, the Barista provides the foam that aligns with today's industry standards.
All the recipies are tested and measured to give the best milk foam suited for each coffeedrink.Also check that the jug and whisk has been cleaned and always use cold and fresh milk.
AeroccinoTo be sure you will get a nice and full-bodied milk foam from your Aeroccino or integrated milk frother, there are some things to think about;
First, the milk foam is affected by the milk frother itself - that it is well cleaned and works as it should, secondly the quality of the milk foam depends on the milk you use.
Since milk is a very interesting topic itself, we have prepared a separate section for how milk works, click in "I want to learn more about how milk works" to get there!
Most of the information and help with troubleshooting of your machine can be found in machine assistance page on our website.
If you have an Aeroccino that does not foam the milk anymore, there are a few things you can investigate before contacting us:
1. Make sure the whisk is spinning properly. Sometimes the magnet that holds and spins the whisk loses its power, this can be solved by a light tap on a hard surface - e.g. on a table, this will put the magnet back in place again. Also make sure that the milk gets hot and that the red light glows steadily during foaming.
2. Are you following the maximum level of milk in your Aeroccino? If you have too much milk, it may be difficult to get a good foam.
3. Is the milk fresh and cold? Completely fresh milk with high fat level, as well as milk with a long shelf life, usually gives the best foam. If the milk has been left outside, or if it has been opened a few days, this will affect the foam. If possible, try another milk and make sure you use the whisk with the thick spring (if you have an Aeroccino with two whisks).
Avoid foaming milk or other substitutes (e.g. oat drink or soy beverage) containing sugar, as this may burn and damage your Aeroccino.
Lattissima
Use the clean-button on your milk frother after each program. Sometimes milk residue get stuck in the pipe, this will be solved by running the clean program a couple of times to clean the system.
On a regular basis, disassemble all parts of the milk frother and put it in a bath of warm water with some soap. It dissolves any milk residues that can clog the system. Rinse thoroughly and then re-assemble your milk frother.
Maestria and Creatista
Always clean the steam pipe with the cleaning program after skimming milk. Make sure no milk residue clogs into the small holes that blows the air out.Did this answer your question? If not, contact us, we are pleased to help you. You may also call us on 0200 456 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holidays -closed .
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When you are logged into your account on our website, follow these steps to track your order:
- Click on "My Orders" in the menu.
- Press "Track Order" to follow your latest order.
- If you want to see payment information, press the PDF icon.
Please note that tracking is only available through our website and not via the Nespresso app.
We recommend downloading the carrier’s app and enabling notifications. Please note that if you have the app installed, you will not receive tracking updates via SMS or email – only app notifications.If your order has arrived at the service point but you have not received a notification from PostNord, you can collect your parcel using the order’s tracking number. Please remember to bring valid identification.If you selected delivery to a parcel locker, you will need the PostNord app to collect your parcel.
If you chose Budbee as your delivery option, you will receive an SMS from them as soon as they have received your package from us. You will be able to track your delivery all the way to your door.
If you opted for your order to be delivered by Wolt, you will receive a separate SMS with your tracking link when your order is ready for delivery. Please note that orders with Wolt cannot be tracked in any other way.Did this answer your question? If not, contact us, we are pleased to help you. You may also call us on 0200 456 600 Mon-Fri 08:00-18:00 and Saturday 09:00-18:00, Sunday/bank holidays -closed .
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