Frequently asked questions

9% GST will apply on all orders made from 1 January 2024.

From 1 January 2024, the GST rate will be revised from 8% to 9%.

Yes, but only if you have made full payment of your order by 31 December 2023. If you have not made payment, or only part payment, then 9% GST will apply to your payment (or outstanding part payment as the case may be).

You may wish to contact your Nespresso representative for assistance & clarification.

It depends on when certain events occur in your order. For 8% GST to apply for the whole of your order, either of the following conditions must be fulfilled:

1. Ensure successful delivery of your full order by 31 December 2023; or
2. Full payment of your order by 31 December 2023

In all other circumstances, part or full value of the order will have to be adjusted to 9% GST. A credit note will be issued for the initial invoice charged at 8% and a new tax invoice will be issued for the revised GST rate based on the transition rules from IRAS.

Nutri-grade is a mandatory nutrition labelling system, introduced by the Ministry of Health. The Nutri-Grade mark comprises four color-coded grades – A to D, for classifying beverages. Grade A, corresponding to the lowest sugar and saturated fat thresholds, is in green. Grade D, corresponding to the highest sugar and saturated fat thresholds, is in red.

The main benefit of Nutri-grade labelling is to help consumers make informed choices by providing them with information about the sugar and saturated fat content in beverages.

All Nutri-Grade beverages will be graded using a single set of thresholds for sugar and saturated fat content. A Nutri-grade calculator recommended by the Singapore Health Promotion Board is used to determine the Nutri-grade of beverages.

All Nespresso Professional coffee capsules are Nutri-grade A*.

*when prepared with water only. Any additional ingredients (e.g., milk, sugar, etc) may cause the final beverage to no longer be Nutri-grade A.

Nespresso capsules contain only fresh coffee grounds. Our capsules do not include ingredients like milk or sugar.

You can find the various coffee machines for offices on our website www.nespresso.com/pro. You can compare different possibilities and choose the one that suits best your company’s needs. You can also request a demonstration or brochure online.
 
If you need additional information, please complete the online form here. You can also contact our Coffee Specialists via our toll-free hotline at 800 186 5007 (available 8am to 10pm daily).

If you want to become a business customer, Please fill in the contact form here. We will get in contact with you as soon as possible.

You can compare different possibilities and choose the one that suits best your company’s need. You can also request a demonstration or brochure online.

Please fill in the contact form here. We will get in contact with you as soon as possible.

If you are a business customer and like to order capsules for home usage, please visit the Nespresso consumer website.

If you want to order consumer capsules for your business as a hospitality customer, please get in contact with your account manager.

You can order our capsules exclusively through Nespresso Professional in two ways:

- at our website www.nespresso.com/pro. Please ensure that you have a Nespresso Professional membership number (found in the Welcome email from Nespresso) on hand when registering for your online account. You will be able to place your order online after completing your account registration.

- at our telephone number 800 186 5007 (toll-free). Our Coffee Specialists are happy to answer your questions (available 8am to 10pm daily).

Enjoy free delivery with SGD220 spent. Delivery fee of $10.00 (prices exclude taxes) applies for other orders.

Nespresso offers two delivery options: Nespresso YourTime and Standard Delivery.

Nespresso Your Time: available from 9am to 9pm daily, including Public Holidays. Choose from 3 delivery timeslots (subjected to availability, excludes No-Go zones) up to 7 days in advance from 9am – 12pm, 1pm – 5pm or 6pm – 9pm.

Standard delivery: your order will be delivered within the next working day.

Please ensure that you have a Nespresso Professional online account before placing your order on the website.

1. On the Nespresso Professional website, click on 'Quick Order' located at the top right of the page.
2. Login to your account. If you do not have an online account, please register for one.
3. Choose your desired Grands Crus and/or accessories.
4. Click on 'Proceed to Order' when you are ready to place your order.
5. Choose your delivery and payment method and review your order. If everything is correct, click on 'Place Order' to confirm your order. You will receive an order confirmation email shortly.

You receive a Nespresso Professional customer number when you have successfully signed a contract with us. You can find your customer number in the Welcome Email sent by Nespresso Club, your order invoice or under My Account, My Personal Information when you login to the Nespresso Professional website. Please keep your customer number at hand when you get in contact with us, so we can help you as quickly as possible.

Please check you have filled in the correct information during registration. If you are still unable to register for an online account, please contact us at 800 186 5007 (available 8am to 10pm daily) and we would be delighted to assist you.

You can order capsules for your home coffee machine on our Nespresso consumer website.

If you can’t find a certain product on the Nespresso Professional website, please contact one of our Coffee Specialist at our telephone number 800 186 5007 (available 8am to 10pm daily) and we would be delighted to assist you.

If you placed an order online, but haven’t received a confirmation by email yet, please contact one of our Coffee Specialists at our telephone number 800 186 5007 (available 8am to 10pm daily) and we would be delighted to assist you.

If you select Nespresso Your Time, you will be able to choose your desired delivery date and time slot to be delivered. For Standard Delivery, you will receive your order within the next working day.

If you have been waiting longer than the agreed delivery time period, please contact us at 800 186 5007 (toll free, available 8am to 10pm daily) and our Coffee Specialists will be able to assist you.

If you wish to cancel or amend an internet order, please contact us at 800 186 5007 (toll free, available 8am to 10pm daily) with your order reference number immediately. If the order has been processed before you contact us and you wish to return the items ordered, please contact us for our returns policy.

If you have received a damaged package, please contact us at 800 186 5007 (toll free, available 8am to 10pm daily) and our Coffee Specialists will provide you with the best possible solution.

We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if:
(1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always
that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country.
For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar).

Your online account is automatically created when you create a new password. You may proceed to login to your account immediately.

You may reset your password by clicking on the ‘Forgotten your password?’ link located at the top right corner of the website. Enter the email address that is used to login to your account and an email will be sent to you to reset your password.

If you do not have an Internet account, please register here.

Please login to your Nespresso account. Under My Account, My Company Information, you can update your email address and other personal information.

If you do not have an online account, please contact us at our telephone number 800 186 5007 (toll free, available 8am to 10pm daily) and we would be delighted to assist you.

If you can’t login, your Nespresso Professional account is temporarily not available or you might have entered the incorrect details. Please check your login details and try again. If you are still unable to login, please contact Nespresso for more information at our telephone number 800 186 5007 (toll free, available 8am to 10pm daily) and we would be delighted to assist you.

Please contact our Coffee Specialists via our toll-free hotline at 800 186 5007 (available 8am to 10pm daily).

Please contact our Coffee Specialists via our toll-free hotline at 800 186 5007 (available 8am to 10pm daily).

Please contact our Coffee Specialists via our toll-free hotline at 800 186 5007 (available 8am to 10pm daily).

You can find your customer number in the Welcome Email sent by Nespresso Club, your order invoice or under My Account, My Personal Information when you login to the Nespresso Professional website. Please keep your customer number at hand when you get in contact with us, so we can help you as quickly as possible.

If you are a Nespresso member with a free loan professional machine, your contract is valid for 12 months minimum and indefinite maximum time. Once you have served the initial 12-month term, you may terminate the agreement by giving two months notice in writing and contractual obligations will still apply. Please contact us at 800 186 5007 (toll free, available 8am to 10pm daily) if you require any further details. We will contact you as the cancellation date approaches to start facilitating the return of the machine. If you have any questions about this process, please call us so we may assist you.

You are able to access your order history via our professional website. Once logged in, please click on the ‘My account’ link at the top of the page, then click on ‘My Orders.’ Do note this will only show your 15 most recent orders.

We will enclose the invoice with the order when the billing address is the same as delivery address. We will send the receipt separately if the billing address is different from the delivery address.

You are welcome to include purchase order numbers for your orders. When calling us on 800 186 5007 and e-mailing us at professional@nespresso.com, please advise us of the number so we may add it to your order. If you are ordering via the website, you may opt to add the purchase order number on your order when you are on the ‘Order review and confirmation’ page by ticking the box next to ‘I would like to provide a purchase order (PO) number’ and adding the purchase order number into the field which appears.

If you have a purchase order number that we should use for more than one order, we will happily add it to your account via phone and e-mail. We will continue to use the purchase order number until you advise us to amend or remove it.

Our coffees have a twelve-month shelf life since the moment they are produced. They do not have an expiry date, but a best before date. This means the quality, the aromas and the taste remain optimal for no less than twelve months. The product remains safe for consumption once past this date. You can find that date printed on each box.

We guarantee the aromatic profile of our coffees for 12 months. Past these 12 months, there might be a small reduction in the aroma intensity in the blends, but they are still good for consumption.

Please visit our Machine Assistance page for cleaning instructions of your coffee machine. Here you can find all information you need on maintaining your Nespresso coffee machine. If you prefer personal contact, you can call our Technical Service at 800 186 5007 (toll free, available 8am to 10pm daily) and we would be delighted to assist you.

Descaling kits retail at SGD 27.80 (before GST, for a set of 2 packets) and they can be purchased directly from our boutiques, on the Nespresso website or via our toll-free hotline 800 186 5007 (toll free, available 8am to 10pm daily).

Our Nespresso boutiques are located at the following locations:

Nespresso Boutique in Takashimaya
Takashimaya Department Store
Basement 1
Singapore 238873
Opening hours: 10:00am to 9:30pm

Nespresso Boutique in ION Orchard
ION Orchard
#B1-34
Singapore 238801
Opening hours: 10:00am to 10:00pm

Nespresso Boutique in Raffles City
Raffles City Shopping Centre, #01-16
(along North Bridge Road, facing CHIJMES)
Singapore 179103
Opening hours: 10:00am to 10:00pm

Nespresso Boutique in Vivo City
Vivo City, Level 1, Unit 204-206
Singapore 098585
Opening hours: 10:00am to 10:00pm

You may choose your machine model at Nespresso Assistance videos page and let us guide you through our step-by-step videos.

If you require further assistance, please contact Nespresso at 800 186 5007 (toll free, available 8am to 10pm daily). When you get in contact with us for technical support, please stay near your coffee machine. Some problems can immediately be solved by telephone.

If you would like to collaborate with Nespresso, you can send your request to Club.Singapore@nespresso.com and provide information regarding the project. We will contact you if we are interested.

We make uncompromising choices, one after another, to bring you exceptional coffee. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for society and the environment.

For more information on sustainability, please visit http://www.nespresso.com/thechoiceswemake

Nespresso has established a robust recycling network to collect used coffee capsules in Singapore since 2012. The used capsules are sent to their local partner, A1 Environment, where the aluminum is separated from the used coffee grounds. After which, they are given a second life. Used coffee grounds are donated to local partners (Target15, local community gardens and farms) where they are used to create compost for gardens, growing vegetables and tree planting. Aluminum is infinitely recyclable and can be reused to create new aluminum products and second life items, like chopsticks, and even bicycle frames like the Velosophy bike.

You can learn more about Nespresso’s sustainability journey here:

Nespresso Sustainability | Recycling | Nespresso™ Pro SG

Take a Nespresso recycling bag from your nearest Boutique and once filled, drop them off at any Nespresso Boutique. Our Nespresso boutiques are located at the following locations:

Nespresso Boutique in Takashimaya
Takashimaya Department Store
Basement 1, Household Department
Singapore 238873
Opening hours: 10:00am to 9:30pm

Nespresso Boutique in ION Mall
ION Orchard
#01-14
Singapore 238801
Opening hours: 10:30am to 9:30pm

Nespresso Boutique in Raffles City
Raffles City Shopping Centre, #01-16
(along North Bridge Road, facing CHIJMES) 
Singapore 179103
Opening hours: 10:00am to 9:30pm

Nespresso Boutique in Vivo City
Vivo City, Level 1, Unit 204-206
Singapore 098585
Opening hours: 10:00am to 10:00pm

You can also pass your Recycling Bag with your used capsules to the courier when he delivers your order. Order a Recycling Bag.

Find out more about our local recycling initiative.

We have launched a new PDF e-invoice function on our website that allows our customers to access their order invoices anytime. This new function also provides convenience to our customers with easy access. 

Login to your account. Under “My Account” > “Order history”, click on the PDF icon to download the invoice for your desired order.

Please note that this feature is currently available only through our website (desktop version).

It is not available on our mobile application nor mobile version of our website.

Yes, this feature is available on both desktop and mobile versions of our website.

There will be no separate notification to inform you of the availability of new e-invoices for download. Once the e-invoices are ready for download, you will see the PDF icon next to the order once you are logged in to your account.

Your company has been automatically enrolled to receive e-invoices for your orders so that you may retrieve them online at your convenience, without the hassle of having to contact Nespresso to request for an invoice.

Please contact our friendly Coffee Specialists at 800 186 5007 or live chat with us on our website for assistance.

Unfortunately, e-invoices will not be retroactively made available for orders placed before the launch of this service. E-invoices will only be available for orders placed after this e-invoice functionality was
introduced.

You will be able to download e-invoices regardless of whether you have made payment via credit card or invoices.

This could be due to various reasons. For instance, it could be that the order was not invoiced. Please contact our friendly Coffee Specialists at 800 186 5007 or live chat with us on our website for assistance.

This could be due to the pending status of your order. Please contact our friendly Coffee Specialists at 800 186 5007 or live chat with us on our website for assistance.