Nespresso Assistance is here to solve any troubles you might have with your machine Mon-Fri 8:00-19:00 on our toll free line 0800 22 11 12. We will check the problem of your machine and find a solution which will suits your needs.
If the Assitance Service will be needed, our Technical Specialist will communicate with you the pick up date, a loan machine possbility and delivery of the repaired machine back to any address of your choice. This process will take maximum 7 working days and is free of charge is you are member of Nespresso Club and your machine is under warranty.
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Used Nespresso capsules might be collected in our Nespresso Boutiques: • Nespresso Boutique, Obchodné centrum Eurovea, Pribinova 8, Bratislava, Mon - Sun 09:00-21:00
Nowadays you can also let to pick-up used coffee capsules by the delivery company DPD (only in recycling bags for this purpose) in the moment of delivery your new order. Capsules will be sent directly to a recycling company, where coffee is used for energy production and aluminum is recycled for further use.
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You can get free shipping when ordering more than 150 capsules online. When you order via the customer telephone line or email shipping is free from 600 capsules.
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The internet order might be paid online with credit card, the other possibilities are cash on delivery or credit card directly to the driver*
In case you would like to pay by invoice, you will can contact our toll free line 800 22 11 12 Mon - Fri 8:00-19:00, when you have made at least 5 orders with Nespresso Czech republic and you have a customer history of 6 month. Our coffee specialist will send you a form and instructions and after completing the process you might be granted the invoice payment method. This service is available for companies.
* the debit/credit card payment will not be possible in place with weak telephone signal and is recomended to ask the driver if it is possible
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The shelf life of Nespresso capsules is 12 months. During this period Nespresso guarantee the preservation of all aromas. After that time, the coffee is not considered as a health risk, but some of the aromas might be lost.
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PRODUCT INFORMATION
The name of our coffee blends has the analogy with French highest quality wines. We would like to point out that our coffees are carefully selected from the best farm in the world and processed in our factories by our Master Blender and Master Roaster who are keen to deliver you the best coffee moments.
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Our coffee capsules do not contain gluten or any other alergens.
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The shelf life of Nespresso capsules is 12 months. During this period Nespresso guarantee the preservation of all aromas. After that time, the coffee is not considered as a health risk, but some of the aromas might be lost.
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ORDERS & ORDER FOLLOW UP
The internet order might be paid online with credit card, the other possibilities are cash on delivery or credit card directly to the driver*
In case you would like to pay by invoice, you will can contact our toll free line 800 22 11 12 Mon - Fri 8:00-19:00, when you have made at least 5 orders with Nespresso Czech republic and you have a customer history of 6 month. Our coffee specialist will send you a form and instructions and after completing the process you might be granted the invoice payment method. This service is available for companies.
* the debit/credit card payment will not be possible in place with weak telephone signal and is recomended to ask the driver if it is possible
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There are some Grands Crus which contains both coffee varieties - Robusta and Arabica. Those capsules may contain little bit higher level of caffeine as Robusta naturally has more caffeine level.
Our Grands Crus are mainly different thanks to its aroma and intensity which is based on the variety of coffee used and the level of roasting.
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You can get free shipping when ordering more than 150 capsules online. When you order via the customer telephone line or email shipping is free from 600 capsules.
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The registration to Nespresso Clubu can be done by phone on our toll free line 0800 22 11 12 Mon - Fri 8:00-19:00 or personally at Nespresso Boutique. Our coffee specialist will be assisting you with your registration at all moments.
You can also register via our webshop on www.nespresso.cz and then "registre". Then you will be guided and asked several details about your delivery and invoice address as well as some details about your coffee machine.
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The orders done on the customer toll free line 0800 22 11 12 or webshop: www.nespresso.cz placed by 2 pm are delivered within 1 working day by DPD courier company.
If your delivery address is a private one, you will get an information SMS and e-mail with your parcel number and information on the delviery day. Based on the SMS you might change the delviery date directly with DPD company. The driver is then obliged to contact you before the delivery.
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All the orders done during weekends will be processed on Monday and then delivered within one working day.
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ONLINE SUPPORT
You will find the link for "Forgotten your password" in the login form of our webshop. After entering your email you will receive the login and password within few seconds into the given email. The email must be the same one used in the webshop registration.
If you will not receive the email, please contact our toll free line 0800 22 11 12, Mon - Fri 8.00-19.00 and our Coffee Specialist will help you to recover your password.
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MACHINE SUPPORT
In case you need the manual for your coffee machine, please contact our toll free line 0800 22 11 12 (Mon-Fri 8:00-19:00), where we will assist you and send you the requested manual by post or by email.
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Nespresso Assistance is here to solve any troubles you might have with your machine Mon-Fri 8:00-19:00 on our toll free line 0800 22 11 12. We will check the problem of your machine and find a solution which will suits your needs.
If the Assitance Service will be needed, our Technical Specialist will communicate with you the pick up date, a loan machine possbility and delivery of the repaired machine back to any address of your choice. This process will take maximum 7 working days and is free of charge is you are member of Nespresso Club and your machine is under warranty.
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ACCOUNTING
Rewrite the issued invoices is not possible.
In case of need, please do not hesitate to contact us on our toll free line 0800 22 11 12, Mon - Fri 08:00-19:00.
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RECYCLING
Used Nespresso capsules might be collected in our Nespresso Boutiques: • Nespresso Boutique, Obchodné centrum Eurovea, Pribinova 8, Bratislava, Mon - Sun 09:00-21:00
Nowadays you can also let to pick-up used coffee capsules by the delivery company DPD (only in recycling bags for this purpose) in the moment of delivery your new order. Capsules will be sent directly to a recycling company, where coffee is used for energy production and aluminum is recycled for further use.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Rate this answer
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