Top 5 FAQ
-
All model comes with 2 years warranty. The warranty period starts from the date of purchase which shows on the receipt.
Need assistance about the machine, please contact Nespresso Club at 1800-019-090 (toll-free everyday from 08.00 a.m. to 10.00 p.m.), our assistance or instructions on how to proceed the basic troubleshooting before open repair ticket.
Our trained machine specialists are qualified to carry out a full diagnosis by phone with you. If the basic troubleshooting cannot resolve, the repair service will include the following :
- We will offer pick up service of your Nespresso machine from your home to our repair service center.
- Offer a loan machine to use during the repair period ( model and service are subject to availability).
- Repair of your Nespresso machine and a full check of its components.
- Return of your Nespresso machine to the same collection address.
- Repaired parts will be warranted for the unexpired portion of the original warranty or six months, whichever is greater.
*Please note:For the machine that out of warranty, the flat fee is 2,400 Baht for all milk function machine and 1,900 Baht for all none milk function machine. Customer will pay for the fees on the date of return with the delivery staff but there will be a free of charge if the machine cannot be repaired for any reason.
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted only for the unexpired portion of the original warranty or six months, whichever is greater. This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond Nespresso’s reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance, calcium deposits or descaling, connection to improper power supply, unauthorized product modification or repair, use for commercial purposes, fire, lightning, flood or other external causes. This warranty is valid only in the country of purchase or in such other countries where Nespresso sells or services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. A flat fee is applied if the Nespresso machine is no longer under warranty.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
This program is currently not available in Thailand.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
We provide you with the step by step Nespresso Club Assistance Service guide on your machine, please visit Nespresso Assistance video page or the links below.
Essenza mini : https://www.nespresso.com/th/en/machine-assistance#!/Essenza-Mini/instructions
Inissia : https://www.nespresso.com/th/en/machine-assistance#!/Inissia/instructions
Pixie : https://www.nespresso.com/th/en/machine-assistance#!/Pixie/instructions
U Machine : https://www.nespresso.com/th/en/machine-assistance#!/U-machine/instructions
Citiz: https://www.nespresso.com/th/en/machine-assistance#!/Citiz/instructions
Lattissima One : https://www.nespresso.com/th/en/machine-assistance#!/Lattissima-One/instructions
Lattissima Touch : https://www.nespresso.com/th/en/machine-assistance#!/Lattissima-Touch/instructions
Gran Lattissima : https://www.nespresso.com/th/en/machine-assistance#!/Gran-Lattissima/instructions
Creatista Plus : https://www.nespresso.com/th/en/machine-assistance#!/Creatista/instructions
Essenza Plus : https://www.nespresso.com/th/en/machine-assistance#!/Essenza-Plus/instructions
Barista : https://www.nespresso.com/th/en/machine-assistance#!/Barista/instructions
Aeroccino 3 : https://www.nespresso.com/th/en/machine-assistance#!/Aeroccino-3/instructions
For any further information on your machine, please contact the Nespresso Club at 1800-019-090 (toll-free everyday from 08.00 a.m. to 10.00 p.m)
Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
Your machine may actually have an air bubble block. The air bubbles can block the flow of water through the spout. They usually occur if your run the machine without water in the tank or after a period of non-use.
Fill warm water in the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button (5-10 times). Water should begin to flow from the spout.
For any additional assistance, please call a Technical Specialist via our Nespresso Club at toll-free 1800-019-090 everyday during 08.00 a.m. to 10.00 p.m. or email us at club.thailand@nespresso.com
Did this answer your question? If not, ask us your question, we will be pleased to help you.
-
Nespresso foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique espresso blends to our Club members worldwide. At this time, we do not have any plans to add tea or hot chocolate related capsules to our selection. However we do offer Limited Editions and Seasonal coffees each year. Discover more, please click here.
Did this answer your question? If not, ask us your question, we will be pleased to help you.