If you want to become a business customer, Please fill in the contact form here. We will get in contact with you as soon as possible.
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If you are a business customer and like to order capsules for home usage, please visit the Nespresso consumer website.
If you want to order consumer capsules for your business as a hospitality customer, please get in contact with your account manager.
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You can compare different possibilities and choose the one that suits best your company’s need. You can also request a demonstration or brochure online.
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You are welcome to include purchase order numbers for your orders. When calling us on 1800-019-090 (8:00 - 22:00 Monday - Sunday), please advise us of the number so we may add it to your order. If you are ordering via the website, you may opt to add the purchase order number on your order when you are on the ‘Order review and confirmation’ page by ticking the box next to ‘I would like to provide a purchase order (PO) number’ and adding the purchase order number into the field which appears.
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Please contact our Coffee Specialists via our toll-free hotline at 1800-019-090 (8:00 - 22:00 Monday - Sunday)
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BECOMING A BUSINESS CUSTOMER
If you want to become a business customer, Please fill in the contact form here. We will get in contact with you as soon as possible.
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You can compare different possibilities and choose the one that suits best your company’s need. You can also request a demonstration or brochure online.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
Please fill in the contact form here. We will get in contact with you as soon as possible.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
If you are a business customer and like to order capsules for home usage, please visit the Nespresso consumer website.
If you want to order consumer capsules for your business as a hospitality customer, please get in contact with your account manager.
Did this answer your question? If not, ask us your question, we will be pleased to help you.
PAYMENT AND INVOICING
You are welcome to include purchase order numbers for your orders. When calling us on 1800-019-090 (8:00 - 22:00 Monday - Sunday), please advise us of the number so we may add it to your order. If you are ordering via the website, you may opt to add the purchase order number on your order when you are on the ‘Order review and confirmation’ page by ticking the box next to ‘I would like to provide a purchase order (PO) number’ and adding the purchase order number into the field which appears.
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If you have a purchase order number that we should use for more than one order, we will happily add it to your account via phone and e-mail. We will continue to use the purchase order number until you advise us to amend or remove it
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COVID-19 INFORMATION
In order to protect our customers, we ensure that all of our delivery staff fully comply with the government regulations. They undergo daily temperature checks and wear a mask for delivery. Safe distancing measures are adhered to, with all parcels collected at staggered timeslots in the warehouse to reduce contact.
Our technicians who fix and troubleshoot machines also undergo daily temperature checks, wear masks, adopt safe distancing measures and are on split team rotations to reduce contact during this period. We also practice mandatory health & travel declarations for all our staff to ensure the safety of our employees and customers.
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ACCOUNT MANAGEMENT
Please contact our Coffee Specialists via our toll-free hotline at 1800-019-090 (8:00 - 22:00 Monday - Sunday).
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Please contact our Coffee Specialists via our toll-free hotline at 1800-019-090 (8:00 - 22:00 Monday - Sunday)
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Please contact our Coffee Specialists via our toll-free hotline at 1800-019-090 (8:00 - 22:00 Monday - Sunday)
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You can find your customer number in the Welcome Email sent by Nespresso Club, your order invoice or under My Account, My Personal Information when you login to the Nespresso Professional website. Please keep your customer number at hand when you get in contact with us, so we can help you as quickly as possible.
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If you are a Nespresso member with a free loan professional machine, your contract is valid for 12 months minimum and indefinite maximum time. Once you have served the initial 12-month term, you may terminate the agreement by giving two months notice in writing and contractual obligations will still apply. Please contact us at 1800-019-090 (8:00 - 22:00 Monday - Sunday) if you require any further details. We will contact you as the cancellation date approaches to start facilitating the return of the machine. If you have any questions about this process, please call us so we may assist you.
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ONLINE SUPPORT
You are able to access your order history via our professional website. Once logged in, please click on the ‘My account’ link at the top of the page, then click on ‘My Orders.’ Do note this will only show your 15 most recent orders.
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Your online account is automatically created when you create a new password. You may proceed to login to your account immediately.
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Your online account is automatically created when you create a new password. You may proceed to login to your account immediately.
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You may reset your password by clicking on the ‘Forgotten your password?’ link located at the top right corner of the website. Enter the email address that is used to login to your account and an email will be sent to you to reset your password.
If you do not have an Internet account, please register.
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ORDER AND ORDER FOLLOW UP
If you want to become a business customer, Please fill in the contact form here. We will get in contact with you as soon as possible.
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Nespresso offers Standard Delivery: Nespresso Professional delivers your order wherever you are, whenever suits you. For orders placed by 3.00 p.m. on working day (Monday - Friday), we can deliver the following day within Bangkok (3-5 working days for greater Bangkok).
Placed order after 3.00 p.m. on Friday - Sunday will start deliver on Tuesday onward.
No delivery service on Sunday and public holidays.
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Please ensure that you have a Nespresso Professional online account before placing your order on the website.
On the NespressoProfessional website, click on 'Please sign in to your account' located at the top right of the page.
Login to your account. If you do not have an online account, please register for one.
Choose your desired Coffee Capsule.
Click on 'Proceed to Order' when you are ready to place your order.
Choose your delivery and payment method and review your order. If everything is correct, click on 'Place Order' to confirm your order. You will receive an order confirmation email shortly.
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You receive a Nespresso Professional customer number when you have successfully signed a contract with us. You can find your customer number in the Welcome Email sent by Nespresso Club, your order invoice or under My Account, My Personal Information when you login to the Nespresso Professional website. Please keep your customer number at hand when you get in contact with us, so we can help you as quickly as possible.
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If you are unable to register for an online account, please contact us at 1800-019-090 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.
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If you placed an order online, but haven’t received a confirmation by email yet, please contact one of our Coffee Specialists at our telephone number 1800-019-090 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.
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If you can’t find a certain product on the Nespresso Professional website, please contact one of our Coffee Specialist at our telephone number 1800-019-090 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.
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You can order capsules for your home coffee machine on our Nespresso consumer website. OR you can contact one of our Coffee Specialist at our telephone number 1800-019-090 (8:00 - 22:00 Monday - Sunday)
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If you wish to cancel or amend an internet order, please contact us at 1800-019-090 (8:00 - 22:00 Monday - Sunday) with your order reference number immediately. If the order has been processed before you contact us and you wish to return the items ordered, please contact us for our returns policy.
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Enjoy free delivery with minimum 2 boxes (100 capsules) or minimum 2,000 THB purchased.
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If you have been waiting longer than the agreed delivery time period, please contact us at 1800-019-090 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will be able to assist you.
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If you have received a damaged package, please contact us at 1800-019-090 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will provide you with the best possible solution.
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Enjoy free delivery with minimum 2 boxes (100 capsules).
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BRAND AND PROMOTIONS
If you would like to collaborate with Nespresso, you can send your request by filling the form and provide information regarding the project. We will contact you if we are interested.
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MACHINE SUPPORT
Please visit our Machine Assistance page for cleaning instructions of your coffee machine. Here you can find all information you need on maintaining your Nespresso coffee machine. If you prefer personal contact, you can call our Technical Service at 1800-019-090 (8:00 - 22:00 Monday - Sunday) and we would be delighted to assist you.
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They can be purchased directly from our boutiques, on the Nespresso or via our toll-free hotline 1800-019-090 (8:00 - 22:00 Monday - Sunday).
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You may choose your machine model at Nespresso Assistance videos page and let us guide you through our step-by-step videos.
If you require further assistance, please contact the Nespresso Club 1800-019-090 (8:00 - 22:00 Monday - Sunday). When you get in contact with us for technical support, please stay near your coffee machine. Some problems can immediately be solved by telephone.
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PRODUCT INFORMATIONS
We are monitoring our coffees very regularly, and noticed the aromatics and characteristics were stable past 12 months, and up to 15 months. This has been confirmed by our internal quality and sensory experts.
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The extension of the shelf life meets all the existing requirements of the markets where Nespresso coffees are distributed. That is why our internal quality experts are able to conduct the tests and confirm the extension of the shelf-life from 12 months to 15 months.
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No additives or preservatives are added to our coffees. Our capsules contain only roast & ground coffee and decaffeinated roast & ground coffee. For our flavored coffees, only natural flavorings are added to the roast & ground coffee.
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We are constantly monitoring our coffees to ensure we provide the high quality our consumers expect from Nespresso. Our team observed that the aromatics and characteristics were stable past 12 months, and up to 15 months. This has been validated by our internal quality and sensory experts.
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We are constantly monitoring our coffees to ensure we provide the high quality our consumers expect from Nespresso. Our team observed that the aromatics and characteristics were stable past 12 months, and up to 15 months. This has been validated by our internal quality and sensory experts.
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In terms of composition, flavored coffees are more complex, their aromatic profile can be guaranteed for 12 months.
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Yes, it is safe to drink the coffee, even after 15 months. The only change you might notice after 15 months may be a small reduction in the aroma intensity in the blends, but the coffee is still good for consumption.
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As a company, we guarantee the aromatic profile of our coffees for 12 or 15 months, depending on the variety. Past these 12 or 15 months, there might be a small reduction in the aroma intensity in the blends, but they are still good for consumption.
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