Top 5 FAQ
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You can track your package simply by following these instructions:
Click on “My Account” then “My Orders”. You will get an overview of the current status of your order.
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Reasons for delaying the order:
- Orders placed after -15:00 will be processed the next day.
- Your order will be processed on the next business day when the order is placed on or right before the public holidays or the weekend. -
The Nespresso capsule purchase is limited to 1500 capsules (150 sleeves) per month.
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Please contact our technical assistance service on our toll free number. Our Assistance Service Team will provide troubleshooting for all models of Nespresso machine, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. In the case that a repair is required, we can provide following service program:
- Collection of your machine from your home address.
- Provision of a loan machine for the duration of repair
. - Comprehensive repair of your machine and a checking of its components.
- Return of your repaired machine to your home or other address of your choice.
- A 6-month repair warranty covering any work carried out.This service is free of charge during the first-year warranty period. Outside the warranty period, our coffee specialists will be pleased to inform you about our current flat fees.
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Our Unique Business Model enables us to manage quality at every stage of the value chain and to maintain direct consumer relationships. We believe this allows us to best anticipate and respond to consumer expectations. We know that Nespresso Club Members value the individual treatment they experience at Nespresso – whether it is through the 24/7 service of the Nespresso online boutique, the Nespresso Customer Relationship Centres, or the face-to-face contact in our retail network of boutiques.