Frequently asked questions

All machine parts can be ordered by calling the Nespresso Club. They are not available online or at Nespresso Boutiques.

- Always use cold milk, preferably UHT.
- There are two different whisks. One for warming milk (hot milk whisk), another for frothing hot and cold milk.
- Take note of the maximum level indication for hot milk and for milk foam.
- The Aeroccino must be cleaned with a soft, damp cloth after each use to remove all milk residues and prevent it burning on.

Please contact our technical assistance service on our toll free number. Our Assistance Service Team will provide troubleshooting for all models of Nespresso machine, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. In the case that a repair is required, we can provide following service program:

- Collection of your machine from your home address.
- Provision of a loan machine for the duration of repair
. - Comprehensive repair of your machine and a checking of its components.
- Return of your repaired machine to your home or other address of your choice.
- A 6-month repair warranty covering any work carried out.

This service is free of charge during the two years warranty period. Outside the warranty period, our coffee specialists will be pleased to inform you about our current flat fees.

Both Vertuo and Original coffees are sourced from highly qualified coffees. However, the coffee flavors of the two series differ from each other. This is because Nespresso's coffee experts have carefully crafted the origin and roasting parameters of each coffee blend so that they can work perfectly with the new brewing system Centrifusion™, a licensed extraction technology developed by Nespresso. Original coffees have flavors developed in accordance with the classic Italian coffee experience and prepared by considering different parameters.

Vertuo consists of approximately 50 and Original 44 coffees. More than 94% of coffees for both series are sourced through the Nespresso AAA Sustainable Quality™ Program, which helps farmers adopt sustainability practices on their coffee farms and surrounding lands. Launched in 2003 with the Rainforest Alliance, the collaborative program helps increase harvest yield and quality, ensuring a sustainable supply of high-quality coffee and improving the livelihoods of farmers and their communities.

The Vertuo system and the Original system are completely different from one another. For this reason, the Vertuo system and the Original system work with different capsules.

Vertuo Next and Vertuo Pop are two different coffee machine models of the Vertuo system. Both machines work with smart barcode system and Centrifusion™ technology. The designs and the color options of machines are different. Due to Vertuo Pop's minimal design, Carafe and XL accessories are not suitable with the machine. Therefore, our Carafe Pour Over Style, XL and Cold Brew coffees are not convenient with Vertuo Pop.

Both Vertuo and Original coffees are sourced from highly qualified coffees. However, the coffee flavors of the two series are different. This is because Nespresso's coffee experts are perfect with their new brewing system Centrifusion™, a licensed extraction technology developed by Nespresso. The origin and roasting parameters of each coffee blend have been carefully selected, so that they can work properly. Original coffees have flavors developed in accordance with the classic Italian coffee experience and prepared by considering different parameters.

Although we cannot provide information about the coffees that are not yet on sale and will be offered in limited edition in the future, we are constantly working on innovations about coffees and systems and always try to offer new experiences for coffee lovers.

The two systems are quite different from each other and appeal to two different coffee consumption habits. For those looking for the classic espresso experience, we recommend Original coffee machines. We recommend Vertuo coffee machines for coffee lovers who prefer to consume large sizes of coffee or different cup sizes throughout the day.

Original and Vertuo are two different systems and have different technologies. Therefore, there are various factors that affect pricing strategies. The product prices of the Vertuo system reflect its innovative technology and versatile coffee preparation feature.

Thanks to its innovative Centrifusion™ technology, Vertuo allows you to prepare coffee varieties prepared with different blends in more cup sizes in a single machine. In addition, thanks to the barcode technology on the coffee capsules, Vertuo coffee machines recognize the brewing parameters defined specifically for each coffee capsule and prepare your quality Nespresso coffee automatically in the most ideal way.

The Original system is one of the most successful serving coffee systems and is part of the coffee drinking rituals of millions of consumers. We are also investing in this revolutionary and much loved system, developing new products and diversifying them, and we do not plan to stop selling for the satisfaction of Nespresso enthusiasts.

All Vertuo capsules are recyclable, just like Original capsules. You can leave the coffee capsules you use in the recycling areas of Nespresso Boutiques.

Americano is a coffee-based recipe that consists of adding hot water to espresso without foam. The Vertuo system, on the other hand, brings the signature of espresso to the coffee world by producing both Espresso and espresso-style large cups of frothy coffee. The foam preserves the aromas of coffee, allowing coffee lovers to benefit from the full aromatic profile of coffee.

The in-cup sensory result for espresso brewed with Centrifusion™ technology is similar to the traditional through high-pressure brewing method. The centrifusion method is a new brewing technique discovered with the development of technology.

The amount of caffeine is different for each coffee and depends on two factors. The ratio of Robusta in the blend (Robusta contains twice as much caffeine than Arabica) and the amount of ground coffee used to prepare the cup are factors that affect the caffeine ratio.

Caffeine content in Vertuo coffees varies depending on cup size and coffee blend:
Espresso (40ml): 70-100mg/cup
Coffees, Mug, Xlarge: 170-200mg/cup
Carafe (535ml): 230-250mg/2-3 cups
Half Caffeinato: 70mg/cup
Decaffeinato/Decaf: 3-6mg/cup

The froth of coffee occurs naturally and is only produced by the combination of coffee and air. The foam formed during the extraction process is a sign of the final coffee quality, which makes it easier to drink and increases the taste. The foam retains the coffee aromas and keeps them in the cup until the drinker sips their coffee. Vertuo is the first system to deliver the foam that is part of the traditional espresso experience in an oversized cup.

The name Vertuo is derived from the word "Virtuoso" (Virtuoso), meaning to master a specialty. With this name, we aim to bring Nespresso's quality coffees and unique coffee experience to all coffee lovers and to support coffee lovers to master coffee.

1. Make sure the machine is plugged into a stable power supply and turned on. If it was off, turn on, then close and re-open the Nespresso App.

2. Make sure the Wi-Fi signal is strong.

3. Launch the Nespresso App, tap the machine icon, and select the box that says “Connectivity”.

4. The Nespresso App will search for Wi-Fi networks. If none are detected, select “Refresh” at the bottom of the screen.

5. If the machine powers off, be sure to turn it back on (it powers off after 2 minutes of inactivity).

6. If no Wi-Fi networks are located, close the Nespresso App, make sure the machine is on and repeat from step 3 above.

7. Once your Wi-Fi network is located, select it and enter your password and tap connect.

8. Once the connection is successful, select OK.

9. Under Connectivity the machine should say “Connected."

TIP: For a better connection with a dual band router, use the 2.4 GHz network, commonly identified with a 24G, 2.4 or 24 added to the end of the network name. For example, MyHomeNetwork2.4. For further assistance troubleshooting your dual band router, click here.

Please refer to our complete machine use and troubleshooting information here.

1. Login to your Nespresso account, then click here and delete the Vertuo Next from your registered machines.

2. Factory reset the machine. Go to the machine assistance page for instructions: https://www.nespresso.com/tr/tr/machine-assistance#!/

3. Make sure the machine is plugged in and turned on. The machine will power off after 2 minutes of inactivity so make sure the machine stays on.

4. Go to your phone Bluetooth settings and unpair the machine if present.

5. Make sure your phone software is up-to-date and your Nespresso App is the most recent version.

6. Make sure Wi-Fi, Bluetooth, and Location Services are all turned on.

7. Place your smart device directly on top of the machine with no obstructions.

8. Launch the Nespresso App, and attempt pairing again.

9. Remember that the machine needs to be on throughout the pairing process and connecting to Wi-Fi. If it powers off, turn it back on.

The message you received is due to quality checks during manufacturing. We assure you that your machine is brand new and was not used before you. We ask you to perform a factory reset by following these steps:

1. Open and close machine head.
2. Leave the lever in the unlocked position.
3. Press and release the button to turn the machine ON, and wait for a steady white light.
4. Quickly press the button 5 times in 3 seconds. The button will blink 5 times orange and then will change to steady white.
5. Now you can pair the machine again.

Please, make sure the capsule is not flaw and the barcode is clean. Dry well the locker where we put the capsules

In Nespresso Vertuo, each coffee blend has specific brewing parameters and strikes a fine balance between the flavor of the coffee and its preparation settings. Nespresso Vertuo coffee machines has an intelligent extraction system that recognizes each capsules brewing parameters (such as temperature, flow rate, spin speed and time the water comes in contact with the coffee) to deliver the ideal coffee. Each coffee offers a unique flavor with its own unique blend and extraction parameters.

Each Vertuo coffee capsule has specific brewing parameters. Thanks to the barcode technology on the capsules, the machine recognizes the brewing parameters defined specifically for the coffee, adjusts the parameteres and prepares the coffee. Therefore, the temperature cannot be adjusted.

The temperature is a designed parameter to ensure the best result in-cup and is different from one blend to another. Each blend is specifically created (strict bean selection, expert blending, roasting and grinding) for the best interplay and harmony with the specifically defined brewing parameters produced by the Nespresso VertuoLine machine.

In general, coffees can be consumed directly after brewing. If you wish to drink your coffee hotter, you can preheat your cup by rinsing it with hot water and we also advise to warm up your milk before mixing it with the coffee.

Some coffees with more delicate aromatic notes are prepared with a slightly lower temperature profile that helps preserve those special notes. Some coffees that tend to have more body and higher density can be brewed at a higher temperature.

For more information, you can contact the Customer Contact Center at 0800 211 01 00 (toll free) or 444 20 21.

To order professional capsules please click here or contact Nespresso Club on 444 2021.

We are pleased to know that you have been seduced by our Limited Editions. These exclusive flavours are, however, now sold-out. Again and again we come across unique coffee flavours in our search for perfection and unique taste experiences. We can only offer these creations for limited period as the raw materials are only available in small quantities. We thank you for your kind understanding.

You can already looking forward to further Limited Editions. These will be launched respectively in spring and autumn. We will create Variations this year as well – you will be well surprised.

A pure origin or single origin coffee is made of coffees coming from the same country of origin. At Nespresso, each “pure origin” is exclusively and genuinely composed (100%) of coffees coming from a single country of origin and even limited regions that offer unique profiles. We perform rigorous sampling and testing to ensure that we have only 100% pure origins.

Nespresso coffee experts look for only the finest beans with a particular taste and specific aromatic characteristics, to create the Nespresso all coffee blends. Each coffee is evaluated through tasting to ensure that the coffee meets the Nespresso quality standards and matches the exact aroma profiles.

Nespresso is committed to offering its consumers only the finest gourmet coffees. Throughout the year, Nespresso green coffee experts and their green coffee supply partners ensure these highest quality standards by actively seeking out such coffees cultivated in farming communities in the world premium coffee-producing areas. These are often remote regions, where a combination of altitude, climate and rich soil produce the distinctive flavors, aromas and complex character that make up Nespresso Coffee.

The coffees used by Nespresso are sourced primarily from nine countries: Brazil, Colombia, Costa Rica, Guatemala, Mexico, Nicaragua, Kenya, Ethiopia and India.

All the coffee capsules are produced in Switzerland, in the Nespresso Production Centres of Orbe and Avenches. The coffee capsules are then shipped worldwide from the Avenches site.

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production. The best before date is however not the expiration date as the coffee is not a perishable product. This date is recommended for obtaining the best results in a cup.

You can buy Nespresso products on our online 24/7 ordering platform nespresso.com.tr, in our Nespresso boutiques, or by phone via one of our Customer Relationship Centres.

Our Unique Business Model enables us to manage quality at every stage of the value chain and to maintain direct consumer relationships. We believe this allows us to best anticipate and respond to consumer expectations. We know that Nespresso Club Members value the individual treatment they experience at Nespresso – whether it is through the 24/7 service of the Nespresso online boutique, the Nespresso Customer Relationship Centres, or the face-to-face contact in our retail network of boutiques.

The Nespresso capsule purchase is limited to 1500 capsules (150 sleeves) per month.

-By mail order over the phone, by credit card (Visa, Mastercard) or by Bank Transfer (Money Transfer, EFT)

-By credit card (Visa, Mastercard) from the Nespresso website and app

-Payment by credit card (Visa, Mastercard) or cash at Nespresso boutiques

Nespresso unfortunately does not deliver orders abroad. You should contact the Nespresso Club of the country where you wish to be delivered.

Please visit www.buynespresso.com, in the upper right corner on the principal page, you will find the icon of a flag. By clicking on this icon all countries where Nespresso is represented will appear. By selecting the country of your choice, you will find all delivery and billing details.

To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact Nespresso Club as soon as possible by phone.

However, as soon as your order is confirmed, Nespresso cannot guarantee any changes or cancellations required.

In case you cancel your order: Nespresso refunds the payment you made with your credit card to the relevant bank within fourteen (14) days after you submit your request for cancellation of your order.

Reasons for delaying the order:
- Orders placed after -14:00 will be processed the next day.
- Your order will be processed on the next business day when the order is placed on or right before the public holidays or the weekend.

To change your postal address, follow these instructions below:

Click on "Login" on the home page at the top right-hand corner and enter your email address and your password.
Click on "My account" and then on "My addresses".
You can then change your address or add another.

You can also change your address when you place an order online. We ask you to choose a billing address then a delivery address: you can change them at any time.

Please contact our Club by phone on our toll free number or by e-mail if you wish to close your Nespresso account. Our Coffee Specialists will update your account and advise you what you need to do in order to create your new account.

You can track your package simply by following these instructions:

Click on “My Account” then “My Orders”. You will get an overview of the current status of your order.

You can install mobile application from the App Store or Google Play, depending on the operating system of your device (iOS or Android) as a 'Nespresso' that appears on the screen on top. Additional information will not be requested, and you can set your communication preferences as you wish in the application settings.

All our pricing is the same as our other direct sales channels (Boutique, Website, CRC) and we will be offering special offers for our application in certain periods. You can take advantage of the opportunities by downloading the application and logging into your account.

Our products are offered at the same prices in all our channels. You can enjoy free delivery until the end of the year for all your purchases through the Nespresso mobile app. You can also take advantage of the application-specific opportunities that we will hold in certain periods.

All of our products are offered for sale in line with our current stocks in all our channels. You can check our website and mobile application for our products that are not available at our physical sales points instantly.

For all technical services, you can contact our Customer Service Center at 0800 211 0100 (toll free) or 444 20 21 between 08:00 and 20:00 or visit our nearest Nespresso Boutiques.

In the Nespresso Mobile Application, as on our website, a minimum of 3 coffees must be ordered for coffee purchases.

Our mobile application is designed to enable you to place your orders practically and quickly. In addition, we will be offering special opportunities for our application in certain periods. Our website is a platform where you can both place an order and find detailed information about all our products.

Your old email address might still be registered in your Nespresso account. To change this, please read more under "How can I change my email address?"

To change your email address, all you need to do is:

Enter your login details (email address and password) under "Login" at the top right-hand corner. Click on "My account" and then "My personal information".

Click again on "Edit my information". You can then change your email address and your password if you wish.

The password entered is not correct. To change it, all you need to do is:

Click on "Login" on the home page in the top right-hand corner of the screen and then You’re your password?".

Enter the email address which you normally use to place your order.

You will receive a message to the email address you have given that will ask you to click on a link to set a new password.

If you are unable to change it or if you do not receive the link, please contact our Assistance Service on our toll free number and one of our Coffee Specialists will be happy to help you.