Top 5 FAQ
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If the red light on your Aeroccino is flashing continually and the heating cycle stops prematurely, it means that your Aeroccino has detected that it is heating up too quickly. Please find below some common causes and resolutions for this:
- Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.
- Traces of milk left in the Aeroccino: The Aeroccino must be thoroughly cleaned after each use. If traces of milk are left in it, the temperature rises very fast and the Aeroccino stops spinning and heating much earlier. We suggest that the inside of your Aeroccino should be thoroughly cleaned with cool water and a Teflon-approved or non stick scourer after every use. It is advised to also rinse the whisk used to maintain the quality of your unit.If you require any further support for your Aeroccino (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809-001-886 or email from our website. A trained Coffee Specialist will be happy to assist you.
If your question is not listed, please click here to contact us by email or call our toll-free number 0809 001 886.
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This is evident when there are little to no air bubbles after an attempted cycle of milk using an Aeroccino with the desired whisk attached. Your Aeroccino should have 2 different whisks attachments. One to heat milk (without spring), the other to heat and make foam milk (with spring). To create more milk foam please use whisk with spring when heating your milk.
The amount of froth produced by the milk, is dependant on the amount of protein present in your milk of choice. The protein content can vary between batches of milk, meaning that one bottle of milk may produce a different level of froth to another. This can also vary seasonally - most notably during the warmer months. We advise the most effective resolutions are to:
- Ensure your Aeroccino is functioning correctly - whisks spin, milk heats and red light does not flash
- Trial with a different bottle/type of milkIf you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.
If your question is not listed, please click here to contact us by email or call our toll-free number 0809 001 886.
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Our capsules are hermetically sealed for optimal conservation of coffee aromas. We guarantee the freshness of consumption for up to 90 days for your order delivery. (*Free capsule testing kit up to 30 days.)
However, the best before date is not the expiry date, as coffee is not a perishable product. This date is recommended to obtain the best results in cup.
After the best before date, the loss of aroma begins very slowly through the vacuum-sealed packaging.This does not mean the perishableness of the product. As long as the coffee grounds do not have contact with air or water, it is non-perishable indefinitely. Therefore there is no health risk if the coffee is being drunk after expiration of the best before date. However, we still suggest you to enjoy Nespresso before the best before date to enjoy the most aromatic and ultimate coffee experience.
If your question is not listed, please click here to contact us by email or call our toll-free number 0809 001 886.
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During the warranty period of two years after purchasing your machine, and as long as you can provide the purchase receipt from Taiwan, you are entitled to free repairs.
In case the machine is out of warranty or the warranty conditions do not apply to your particular case, you will be presented with a quote based on which you can decide whether you’d like to proceed with the repair.
If your question is not listed, please click here to contact us by email or call our toll-free number 0809 001 886.
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Espresso and Lungo are the two main coffee extraction sizes used with the Original system.
An Ristretto/Espresso is a 25/40 mL shot of coffee (small cup button) and contains coffee of a finer grind.
A Lungo is a 110 mL shot of coffee (the large cup button). The Lungo capsules contain coffee of a coarser grind.
Extracting at the recommended level prevents over-extraction. Each Nespresso capsule is created to be extracted at a certain level. Past that, it will stop producing flavour and start to burn – meaning your coffee will taste bitter.
If your question is not listed, please click here to contact us by email or call our toll-free number 0809 001 886.