Top 5 FAQ
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As there are various serial numbers on the box and at the base of the Nespresso machine, the Nespresso serial number can be located in one of the following places:
- On the Drip Tray, printed on a removable sticker
- At the base of the machine, printed on a removable sticker
- On the original box the machine arrived inThe serial number consists of 19 alphanumeric characters which generally start with a '0' (zero).
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Espresso and Lungo are the two main coffee extraction sizes used with the Original system.
An Ristretto/Espresso is a 25/40 mL shot of coffee (small cup button) and contains coffee of a finer grind.
A Lungo is a 110 mL shot of coffee (the large cup button). The Lungo capsules contain coffee of a coarser grind.
Extracting at the recommended level prevents over-extraction. Each Nespresso capsule is created to be extracted at a certain level. Past that, it will stop producing flavour and start to burn – meaning your coffee will taste bitter.
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The caffeine per brewed Original Espresso capsule (40ml) varies between approximately 55 and 105 mg (with the exception of Ispirazione Kazaar, which has approximately 120 mg). The caffeine per brewed Original Lungo capsule (110ml) varies between approximately 75 and 110 mg. For Vertuo, the caffeine per brewed capsule varies between approximately 64 and 257 mg based on different cup sizes. To check the caffeine in each capsule, you can see the description on the package of each sleeve or click the Ingredient and Allergens at the bottom of capsules description.
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The Aeroccino is a thermostatic (temperature sensitive) device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug. As the Aeroccino is designed to heat the jug and rotate the whisks, it is functioning properly.
Be sure that the correct max fill line was utilized with the correct whisk. When using the frothing whisk, which has a coil for cappuccinos and macchiatos, fill milk to the lower maximum fill line. When using the hot milk whisk for lattes, you can fill it to the higher maximum fill line.
Different brands and types of milk will produce different qualities/quantities of froth. We find that UHT (Ultra High Temperature) milk produces very consistent froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter.
If your Aeroccino begins to overflow, you can safely remove it from its base without damaging the device.
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If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
Inissia/ Essenza mini/ CitiZ/ Pixie/ Expert/ Lattissima / Lattissima One/ Maestria / Creatista owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For U and Prodigio machine user, please open and close the slider few times. When water begins to flow through the spout, the air bubble has been released.
*Please note, we will suggest you to rest your coffee machine for 30 minutes after 5 trials.
For any further information on your machine, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.
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